TA200/ TA300 Series
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
USER’S
MANUAL
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Agency Compliance and Approvals
CE CLASS A
EN 55022
EN 55024
FCC CFR Title 47 Part 15 Subpart B
ICES-003 Class A
GB-4953
GB9254 (CLASS A)
GB27625
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种
情况下，可能需要用户对干扰采取切实可行的措施。
IEC 60950-1
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Contents
1.1 Product Introduction......................................................................................... 1
1.2.1 Printer Standard Features...................................................................... 2
1.2.2 Printer Optional Features....................................................................... 3
2.2.1 Front View ............................................................................................... 7
2.2.2 Interior View............................................................................................ 8
2.2.3 Rear View ................................................................................................ 2
3.1 Setting up the Printer........................................................................................ 3
3.3.1 Loading the Roll Labels ......................................................................... 8
4.3 Power-on Utilities............................................................................................ 17
4.3.3 Printer Initialization .............................................................................. 21
Sensor............................................................................................................ 22
4.3.6 Skip AUTO.BAS .................................................................................... 23
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5.1 Start the Diagnostic Tool................................................................................ 24
5.3.1 Auto Calibration.................................................................................... 26
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1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
The TA200 series printer features two durable gear-driven motors that are capable of handling
large capacity 300 meter ribbons and large rolls of media inside its sleek design. If the 5” interior
label capacity is not enough, simply add an external media roll mount and the TA200 can easily
handle 8.4” OD rolls of labels designed for expensive industrial label printers.
The moveable sensor design can accept wide range of label media. All of the most frequently
used bar code formats are included. Fonts and bar codes can be printed in any one of the four
directions.
The TA200 series printer is built-in the high quality, high performance MONOTYPE IMAGING®
True Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible
firmware design, user can also download the True Type Font from PC into printer memory for
printing labels. Besides the scalable font, it also provides a choice of five different sizes of
alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most
cost-effective and high performance printer in its class!
To print label formats, please refer to the instructions provided with your labeling software; if you
need to write the custom programs, please refer to the TSPL/TSPL2 programming manual that
can be found on the accessories CD-ROM or on TSC website at http://www.tscprinters.com
Applications
o
Manufacturing & Warehousing
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Parcel Post
Shipping/ Receiving
Labels
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Work in Progress
Item Labels
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Instruction labels
Agency labels
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Small Office/ Home Office
Retail Marking
o
Healthcare
.
.
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Price tags
.
.
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Patient Identification
Shelf labels
Jewelry tags
Pharmacy
Specimen Identification
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1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
203 dpi
models
300 dpi
models
Product standard feature
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Thermal transfer printing
Direct thermal printing
ABS plastic enclosure
Position adjustable gap sensor
Position adjustable black mark sensor
Ribbon sensor
Head open sensor
USB 2.0 (full speed) interface
8 MB SDRAM memory
4 MB FLASH memory
microSD memory card reader for memory expansion up to 4
GB
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Real time clock
One power switch, one feed button and LED
Standard industry emulations right out of the box including
Eltron® and Zebra® language support
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Internal 8 alpha-numeric bitmap fonts
Fonts and bar codes can be printed in any one of the four
directions (0, 90,180, 270 degree)
Internal Monotype Imaging® true type font engine with one
CG Triumvirate Bold Condensed scalable font
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Downloadable fonts from PC to printer memory
Downloadable firmware upgrades
Text, bar code, graphics/image printing (Please refer to the
TSPL/TSPL2 programming manual for supporting code
page)
Supported bar code
1D bar code
Code 39,
Code 93,
Code128UCC,
Supported image
2D bar code
PDF-417,
Maxicode,
DataMatrix,
BITMAP,
BMP,
PCX
(Max. 256 colors
graphics)
Code128 subsets QR code,
A,B,C, Codabar,
Interleaved 2 of 5,
EAN-8, EAN-13,
EAN-128,
Aztec,
GS1 DataBar
Composite code
UPC-A, UPC-E,
EAN and UPC 2(5)
digits add-on, MSI,
PLESSEY,
POSTNET,
China POST,
GS1 DataBar,
Code 11
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1.2.2 Printer Optional Features
The printer offers the following optional features.
User
Dealer Factory
Product option feature
options options options
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LCD display (graphic type, 128x64 pixel) with back
light
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Internal Ethernet print server (10/100 Mbps) interface
Serial RS-232C (2400-115200 bps) interface
Centronics interface
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Peel-off module
Guillotine cutter module (Full cut and partial cut)
Paper thickness: 0.06~ 0.19mm, 500,000 cuts
0.20~ 0.25mm, 200,000 cuts
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Note:
Except for the linerless cutter, all regular/heavy
duty/care label cutters DO NOT cut on media with glue.
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External roll mount with 3” core (8.4 OD) label spindle
Extended plate for external roll mount
Bluetooth module (RS-232C interface)
KP-200 Plus keyboard display unit
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KU-007 Plus programmable smart keyboard display
unit
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HCS-200 long rang CCD scanner
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1.3 General Specifications
General Specifications
Physical dimensions
Weight
224 mm (W) x 186 mm (H) x 294 mm (D)
2.45 kg
Electrical
External universal switching power supply
Input: AC 100-240V
Output: DC 24V 2.5A, 60W
Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
1.4 Print Specifications
Print Specifications
Print head resolution
Printing method
Dot size
203 dpi models
300 dpi models
203 dots/inch (8 dots/mm) 300 dots/inch (12 dots/mm)
Thermal transfer and direct thermal
0.125 x 0.125 mm
(1 mm = 8 dots)
2, 3, 4 ips
0.084 x 0.084 mm
(1 mm = 11.8 dots)
1.5, 2, 3 ips
(width x length)
Print speed
(inches per second)
Print speed for peel
mode & cutter mode
Max. print width
Max. print length
2, 3 ips
108 mm (4.25”)
104 mm (4.09”)
2,794 mm (110”)
1,016 mm (40”)
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
Ribbon length
Max. 67 mm
300 meter
Ribbon core inside diameter 1 inch (25.4 mm)
Ribbon width
Max. 110 mm
Min. 40 mm
Ribbon wound type
Outside wound
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1.6 Media Specifications
Media Specifications
203 dpi models
127 mm (5”) OD
300 dpi models
Label roll capacity
Media type
Continuous, die-cut, black mark, fan-fold, notch
Printing face outside wound & Printing face inside wound
Max. 118 mm (4.6”)
Media wound type
Media width (label +
liner)
Min. 25.4 mm (1.0”)
Media thickness (label
+ liner)
Max. 0.254 mm (10 mil)
Min. 0.06 mm (2.36 mil)
Media core diameter
Label length
25.4 mm~38 mm (1”~1.5”)
10~2,794 mm (0.39”~110”)
10~1,016 mm (0.39”~40”)
Note:
If your label length is less than 25.4mm (1”), we
recommend you to use the perforation at the gap for
easier tear away.
Label length (peeler
mode)
Max. 152.4 mm (6”)
Min. 25.4 mm (1”)
Label length (cutter
mode)
Max. 2,794 mm (110”)
Min. 25.4 mm (1”)
Min. 2 mm (0.09”)
Min. 2 mm (0.09”)
Min. 8 mm (0.31”)
Max. 1,016 mm (40”)
Min. 25.4 mm (1”)
Gap height
Black mark height
Black mark width
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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully
inspect the packaging and printer upon receiving the bar code printer. Please retain the
packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One auto switching power supply
One USB interface cable
Two ribbon spindle
One ribbon paper core
One label spindle
If any parts are missing, please contact the Customer Service Department of your purchased
reseller or distributor.
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2.2.2 Interior View
1
2
3
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7
4
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10
6
OPEN
5
8
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1. Printer top cover
8. Platen roller
2. Media supply spindle
3. Ribbon rewind hub
4. Print head release button
5. Ribbon rewind spindle
6. Fixing tab
9. Black mark sensor
10. Gap sensor
11. Media guide
12. Media bar
13. Ribbon supply spindle
14. Print head
7. Ribbon supply hub
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2.2.3 Rear View
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5
6
1
4
2
3
1. Power jack socket
2. *microSD card slot
3. Internal Ethernet interface (Option)
4. RS-232C interface (Option)
5. USB interface (USB 2.0/ Full speed mode)
6. Centronics interface (Option)
7. Rear external label entrance chute
Note:
The interface picture here is for reference only. Please refer to the product specification for
the interfaces availability.
* Recommended micro SD card specification
SD card spec
V1.0, V1.1
SD card capacity
microSD 128 MB
microSD 256 MB
microSD 512 MB
microSD 1 GB
Approved SD card manufacturer
Transcend, Panasonic
Transcend, Panasonic
Panasonic
V1.0, V1.1
V1.0, V1.1
V1.0, V1.1
Transcend, Panasonic
Panasonic
V2.0 SDHC CLASS 4
V2.0 SDHC CLASS 6
microSD 4 GB
microSD 4 GB
Transcend
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
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3. Setup
3.1 Setting up the Printer
1. Place the printer on a flat, secure
surface.
2. Make sure the power switch is off.
3. Connect the printer to the
computer with the provided USB
cable.
4. Plug the power cord into the AC
power cord socket at the rear of
the printer, and then plug the
power cord into a properly
grounded power outlet.
Note:
* Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
* The interface picture here is for reference only. Please refer to the product specification for the
interfaces availability.
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3.2 Loading the Ribbon
1. Open the printer top cover by
pressing the top cover open tabs
located on each side of the printer.
2. Insert the paper core to the ribbon
rewind spindle.
3. Insert the left side of ribbon rewind
spindle to the ribbon rewind hub first
then insert the right side of ribbon
rewind spindle to the hole at the right
side of ribbon mechanism.
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4. Push the print head release button to
open the print head mechanism.
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spindle.
6. Insert the left side of ribbon supply
spindle to the ribbon supply hub first
then insert the right side of ribbon
supply spindle to the hole at the right
side of ribbon mechanism.
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7. Pull the leader of the ribbon through
the print head and stick the leader of
the ribbon onto the ribbon rewind
paper core.
8. Turn the ribbon rewind hub until the
ribbon plastic leader is thoroughly
wound and the black section of the
ribbon covers the print head.
9. Close the print head mechanism by
both hands and make sure the
latches are engaged securely.
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Note:
Ribbon loading path
Print head
Ribbon
rewind hub
Ribbon
Paper core
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3.3 Loading the Media
3.3.1 Loading the Roll Labels
1. Open the printer top cover by
pressing the top cover open tabs
located on each side of the printer.
2. Insert the paper roll into the media
supply spindle and use two fixing
tabs to fix the paper roll onto the
center of the spindle. (If your paper
width is 4 inch, you can remove the
fixing tabs from the supply spindle.)
3. Place the paper roll onto the paper
roll mount.
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4. Push the print head release button
to open the print head mechanism.
5. Feed the paper, printing side face
up, through the media bar, media
sensor and place the label leading
edge onto the platen roller. Move
the media guides to fit the label
width.
Gap
Black mark
sensor
Media guide
Platen roller
Note: The media sensor position is moveable. Please make sure the gap or black
mark is at the location where media gap/black mark will pass through for
sensing.
Gap sensor
Black mark sensor
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6. Close the print head mechanism by
both hands and make sure the
latches are engaged securely.
7. Use “Diagnostic Tool” to set the
media sensor type and calibrate the
selected sensor. (Start the
1
“Diagnostic tool” Select the
“Printer Configuration” tab Click
the “Calibrate Sensor” button )
Please refer to section 5.3.
2
Note:
* Please calibrate the gap/ black mark sensor when changing media.
Media loading path
Media
Media bar
Gap sensor
Path for outside wound
Path for inside wound
Platen roller
Black mark sensor
Media guide
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3.3.2 Loading the Media in Peel-off mode (Option)
1. Refer to chapter 3.3.1 to install the
label. Use “Diagnostic Tool” to set
the media sensor type and calibrate
the selected sensor.
2. Pull the label through the front of
the printer and take some labels off
only leave the liner.
Liner
Label
3. Open the peel-off cover. Feed the
liner into peel-off cover slot.
Liner
Peel-off
cover slot
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Close the peel-off module. Use the
DiagTool to set the peel-off mode
by selecting “PEEL” option for
Post-Print Action setting then click
“Set” button to enable the peel-off
mode.
Liner
5. Close the print head mechanism
and printer cover. Printer is ready
for peel-off mode.
. Press the FEED button to test.
Label
Liner
Note:
Please calibrate the gap/black mark sensor when changing media.
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3.3.3 Loading the Media in Cutter Mode (Option)
1. Refer to chapter 3.3.1 to install the
label.
2. Lead the media through the cutter
paper opening.
3. Close the print head mechanism
and printer cover. Use the DiagTool
to set the printer for cutter mode by
selecting “CUTTER” option for
Post-Print Action setting then click
“Set” button to enable the cutter
mode. Press the FEED button to
test.
Note:
Please calibrate the gap/black mark sensor when changing media.
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3.3.4 External Label Roll Mount Installation (Option)
1. Use two screws to install the
extended plate onto the external
label roll mount.
External label
roll mount
Extended
plate
2. Attach the extended plate on the
bottom of the printer. (If you
purchase the external label roll
mount only, just need to put it on the
rear of printer for using.)
3. Insert a 3” (or 1”) label spindle into a
paper roll. And install it on the
external paper roll mount.
1” label
spindle
3” label
spindle
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4. Feed the media through the rear
external label entrance chute.
5. Refer to chapter 3.3.1 to install the
label. Use “Diagnostic Tool” to set
the media sensor type and
calibrate the selected sensor.
Note:
Please calibrate the gap/black mark sensor when changing media.
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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, printer can feed labels, pause the printing job, select
and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.
4.1 LED Indicator
LED Color
Description
Green/ Solid
This illuminates that the power is on and the device is ready to
use.
Green/ Flash
Amber
This illuminates that the system is downloading data from PC to
memory or the printer is paused.
This illuminates that the system is clearing data from printer.
Red / Solid
Red / Flash
This illuminates printer head open, cutter error.
This illuminates a printing error, such as head open, paper
empty, paper jam, ribbon empty, or memory error etc.
4.2 Regular Button Functions
1. Feed labels
When the printer is at ready states (Green/ Solid), press the button to feed one label to the
beginning of next.
2. Pause the printing job
When the printer is at printing states, press the button to pause a print job. When the printer is
paused the LED will be green blinking. Press the button again to continue the printing job.
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4.3 Power-on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities are activated
by pressing FEED button then turning on the printer power simultaneously and release the
button at different color of LED.
Please follow the steps below for different power-on utilities.
1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.
Power on utilities
The LED color will be changed as following pattern:
Amber Red Amber Green Green/Amber Red/Amber Solid green
LED color
(5 blinks) (5 blinks) (5 blinks) (5 blinks)
(5 blinks)
Functions
Release
1. Ribbon sensor calibration and gap /
black mark sensor calibration
2. Gap / black mark sensor calibration,
Self-test and enter dump mode
3. Printer initialization
Release
Release
Release
4. Set black mark sensor as media
sensor and calibrate the black mark
sensor
Release
5. Set gap sensor as media sensor and
calibrate the gap sensor
Release
6. Skip AUTO.BAS
4.3.1 Ribbon and Gap/Black Mark Sensor Calibration
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change label stock
3. Printer initialization
Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks).
It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.
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The LED color will be changed as following order：
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
Note:
Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2 programming
manual.
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode
While calibrate the gap/black mark sensor, printer will measure the label length, print the
internal configuration (self-test) on label and then enter the dump mode. To calibrate gap or
black mark sensor, depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5
blinks)
The LED color will be changed as following order.
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4. It calibrates the sensor and measures the label length and prints internal settings then enter
the dump mode.
Note:
Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2 programming
manual.
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Self-test
Printer will print the printer configuration after gap/black mark sensor calibration. Self-test
printout can be used to check if there is any dot damage on the heater element, printer
configurations and available memory space.
Self-test printout
Printer model name & Main board firmware version
Printer serial number
Printed mileage
Main board firmware checksum
Serial port setting
Code page
Country code
Print speed
Print darkness
Label size (width, height)
Black mark or gap size (vertical gap, offset)
Sensor sensitivity
Ethernet settings information (option)
File management information
Print head test pattern
Self-test printout (with printer firmware V7.0 and later version)
Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter
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Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.
RS232 serial port
configuration
Numbers of download files
Total & available memory
space
Print head check pattern
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Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode, all
characters will be printed in 2 columns as following. The left side characters are received from
your system and right side data are the corresponding hexadecimal value of the characters. It
allows users or engineers to verify and debug the program.
Hex decimal data related to left
column of ASCII data
ASCII Data
Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
4.3.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one
exception is ribbon sensitivity, which will note be restored to default.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the
5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
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Printer configuration will be restored to defaults as below after initialization.
Parameter
Default setting
Speed
101.6 mm/sec (4 ips) (203DPI)
76 mm/sec (3 ips) (300DPI)
Density
8
Label Width
Label Height
Sensor Type
Gap Setting
Print Direction
Reference Point
Offset
4” (101.5 mm)
4” (101.5 mm)
Gap sensor
0.12” (3.0 mm)
0
0,0 (upper left corner)
0
Tear Mode
On
Peel off Mode
Cutter Mode
Serial Port Settings
Code Page
Off
Off
9600 bps, none parity, 8 data bits, 1 stop bit
850
Country Code
Clear Flash Memory
IP Address
001
No
DHCP
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will
do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
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3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber
will do during the 5 blinks).
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4.3.6 Skip AUTO.BAS
TSPL2 programming language allows user to download an auto execution file to flash memory.
Printer will run the AUTO.BAS program immediately when turning on printer power. The
AUTO.BAS program can be interrupted without running the program by the power-on utility.
Please follow the procedures below to skip an AUTO.BAS program.
1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
The LED color will be changed as following:
Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4. Printer will be interrupted to run the AUTO.BAS program.
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5. Diagnostic Tool
TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore
a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware;
create a printer bitmap font; and send additional commands to a printer. With the aid of this
powerful tool, you can review printer status and settings in an instant, which makes it much
easier to troubleshoot problems and other issues.
5.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon
to start the software.
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.
Features tab
Interface
Printer functions
Printer setup
Printer Status
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5.2 Printer Function
1. Select the PC interface connected with bar code printer.
2
1
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
2. Click the “Printer Function” button to setup.
3. The detail functions in the Printer Function Group are listed as below.
Function
Description
Calibrate the sensor specified in the Printer Setup
group media sensor field
Calibrate Sensor
Setup the IP address, subnet mask, gateway for
the on board Ethernet
Ethernet Setup
RTC Setup
Synchronize printer Real Time Clock with PC
Print a test page
Print Test Page
Reset Printer
Reboot printer
Initialize the printer and restore the settings to
factory default. (Please refer section 4.3.3)
Factory Default
Dump Text
To activate the printer dump mode.
Ignore AUTO.BAS
Ignore the downloaded AUTO.BAS program
Print printer configuration (Please refer section
4.3.2)
Configuration Page
Password Setup
Set the password to protect the settings
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in the CD disk \ Utilities directory.
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5.3 Calibrating Media Sensor by Diagnostic Tool
5.3.1 Auto Calibration
1. Make sure the media is install ready and print head mechanism is closed. (Please refer to
section 3.3.)
Note: The media sensor position is moveable. Please make sure the gap (▽) or black
mark is at the location where media gap/black mark will pass through for
sensing.
Gap sensor
Black mark sensor
2. Turn on the printer power switch.
3. Open Diagnostic tool and set interface. (The default setting is USB.)
2
1
The default interface setting is
USB interface. If USB interface
is connected with printer, no
other settings need to be
changed in the interface field.
4. Click the “Calibrate Sensor” button.
5. Select the media type and click the “Calibrate” button.
1
2
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5.4 Setting Ethernet by Diagnostic Utility (Option)
The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to
setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct
users how to configure the Ethernet by these three interfaces.
5.4.1 Using USB interface to setup Ethernet interface
1. Connect the USB cable between the computer and the printer.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicking on the
icon.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected
with printer, no other settings need to be changed in the interface field.
5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration
tab to setup the IP address, subnet mask and gateway for the on board Ethernet.
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5.4.2 Using RS-232 interface to setup Ethernet interface
1. Connect the computer and the printer with a RS-232 cable.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the
icon.
4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate,
parity check, data bits, stop bit and flow control parameters.
5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to
setup the IP address, subnet mask and the gateway for the on board Ethernet.
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5.4.3 Using Ethernet interface to setup Ethernet interface
1. Connect the computer and the printer to the LAN.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the
icon.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address,
subnet mask and gateway for the on board Ethernet.
5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be
shown in the right side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.
The default IP address is obtained by DHCP. To change the setting to static IP address,
click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set
IP” to take effect the settings.
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Users can also change the “Printer Name” by another model name in this fields then click
“Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take
effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main
screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and
reset the printer name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore and configure
the printer settings and status or update the firmware with the IE or Firefox web browser.
This feature provides a user friendly setup interface and the capability to manage the printer
remotely over a network.
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6. Troubleshooting
6.1 Common Problems
The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.
Problem
Power indicator does not
illuminate
Possible Cause
Recovery Procedure
* The power cord is not
properly connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
- The printer status from
DiagTool shows “Head
Open”.
* The printer carriage is open. * Please close the print carriage.
- The LCD shows “Carriage
Open”.
- The printer status from
DiagTool shows “Ribbon End
Err.” Or “Ribbon Encoder
Err.”
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.2 to
re-install the ribbon.
- The LCD shows “No Ribbon”.
- The printer status from
DiagTool shows “Out of
Paper”.
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps on section 3.3 to
reinstall the label roll.
* Calibrate the gap/black mark sensor.
- The LCD shows “No Paper”.
* Gap/black mark sensor is not
set properly.
- The printer status from
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Calibrate the gap/black mark sensor.
* Set label size correctly.
DiagTool shows “Paper Jam”.
- The LCD shows “Paper Jam”.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of the
printer, please switch off the printer and
install it.
- The LCD shows “Take Label”. * Peel-off function is enabled.
* Check if the connector is plugging
correctly.
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* Re-connect cable to interface.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The default
baud rate setting of printer is 9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector
green LED is lit on.
- Check if the Ethernet RJ-45 connector
amber LED is blinking.
- Check if the printer gets the IP address
when using DHCP mode.
- Check if the IP address is correct when
using the static IP address.
* Cable is not well connected to
serial or USB interface or
parallel port.
Not Printing
- Wait a few seconds let the printer get the
communication with the server then
check the IP address setting again.
* Chang a new cable.
* The serial port cable pin
configuration is not pin to pin
connected.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* Reload the ribbon again.
* Clean the print head.
* The print density setting is incorrect.
* Print head’s harness connector is not well
connected with printheat. Turn off the
printer and plug the connector again.
* Check your program if there is a command
PRINT at the end of the file and there must
have CRLF at the end of each command
line.
* Delete unused files in the FLASH/DRAM.
* The max. numbers of DRAM is 256 files.
* The max. user addressable memory space
of DRAM is 256KB.
* The max. numbers of file of FLASH is 256
files.
Memory full
* The space of FLASH/DRAM
is full.
( FLASH / DRAM )
* The max. user addressable memory space
of FLASH is 2560KB.
* microSD card is damaged.
* Use the supported capacity microSD card.
* microSD card doesn’t insert * Insert the microSD card again.
microSD card is unable to
use
correctly.
* The supported microSD card spec and the
* Use the non-approved
microSD card manufacturer.
approved microSD card manufacturers,
please refer to section 2.2.3.
* Ribbon and media is loaded * Reload the supply.
incorrectly
* Clean the print head.
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
Poor Print Quality
* Printhead element is
damaged.
* Change proper ribbon or proper label
media.
* Ribbon and media are
incompatible.
* The print head mechanism does not latch
the print head properly.
* The printhead pressure is not
set properly.
* Plug in the connect cable correctly.
* Remove the label.
* Make sure the thickness of label is less
than 0.19 mm.
* The connector is loose.
* Cutter jam.
* Cutter PCB is damaged.
Cutter is not working
* Replace a cutter driver IC board.
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* Label size is not specified
properly.
* Sensor sensitivity is not set
properly.
* The media sensor is covered
with dust.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or
Manual Gap options.
* Clear the GAP/Black mark sensor by
blower.
Skip labels when printing
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* If using the software BarTender, please set
the vertical offset in the driver.
* Media sensor sensitivity is not
set properly.
* Label size is incorrect.
* The parameter Shift Y in the
LCD menu is incorrect.
* The vertical offset setting in
the driver is incorrect.
The printing position of small
label is incorrect
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
RTC time is incorrect when
reboot the printer
* Check if there is a battery on the main
board.
* The battery has run down.
* Ribbon installation is
incorrect.
* Please set the suitable density to have
good print quality.
* Make sure the label guide touch the edge
of the media guide.
* Media installation is incorrect.
* Print density is incorrect.
* Media feeding is incorrect.
* The print head is dirty.
* The platen roller is dirty.
* The printer is in Hex Dump
mode.
Wrinkle problem
* Clean the print head.
* Clean the platen roller.
Gray line on the blank label
Irregular printing
* Turn off and on the printer to skip the
dump mode.
* Re-set the Rs-232 setting.
* The RS-232 setting is
incorrect.
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7. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab
Lint-free cloth
Vacuum / Blower brush
100% ethanol
2. The cleaning process is described as following,
Printer Part Method
1. Always turn off the printer before Clean the print head when changing a new
Interval
cleaning the print head.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100%
ethanol to clean the print head
surface.
label roll
Print Head
1. Turn the power off.
Clean the platen roller when changing a
2. Rotate the platen roller and wipe it new label roll
thoroughly with 100% ethanol and
Platen Roller
a cotton swab, or lint-free cloth.
Use the lint-free cloth with 100%
ethanol to wipe it.
As needed
Tear Bar/Peel Bar
Sensor
Exterior
Interior
Compressed air or vacuum
Monthly
Wipe it with water-dampened cloth
As needed
As needed
Brush or vacuum
Note:
Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.
Regularly clean the print head and supply sensors once change a new ribbon to keep printer
performance and extend printer life.
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Revise History
Date
Content
Editor
Camille
2012/4/2
2012/5/8
2012/8/30
Update chapter 1.6
Modify ribbon and media loading path drawings (Add the media Camille
path for inside wound type)
Update chapter 1.4
Camille
Camille
Modify section 1.2.2 (cutter spec)
Modify section 4.3.2 (V7.0 F/W self test)
Add TSC YouTube web address
Modify section 1.2
2013/4/2
Camille
Camille
2013/9/27
2014/4/14
Modify section 2.2.3
Modify agency compliance and approvals
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Corporate Headquarters
Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist.,
New Taipei City 23141, Taiwan (R.O.C.)
TEL: +886-2-2218-6789
No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-3-990-6677
FAX: +886-2-2218-5678
FAX: +886-3-990-5577
E-mail: [email protected]
TSC Auto ID Technology Co., Ltd.
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