IMPORTANT FOR FUTURE REFERENCE
Please complete this information and retain this
manual for the life of the equipment:
Model #: __________________________
Serial #: __________________________
Date Purchased: ___________________
OPERATOR'S MANUAL
FOR MODEL EZ-3 and EZ-5
Simple Steam
COUNTERTOP STEAMERS
Model EZ-3
Model EZ-5
! WARNING
Improper installation, operation, service, or maintenance can cause property damage, injury, or death.
Read this manual thoroughly before installing and operating this equipment.
1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
(800) 348-2558 or (919) 552-9161 • FAX (800) 348-2558 or (919) 552-9798
MANUAL 1178387 REV 2
$18.00
COUNTERTOP STEAMER
MANUAL SECTION ST
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TABLE OF CONTENTS
Congratulations! You have purchased one of the finest pieces of heavy-duty commercial cooking equipment
on the market.
You will find that your new equipment, like all Southbend equipment, has been designed and manufactured
to meet the toughest standards in the industry. Each piece of Southbend equipment is carefully engineered
and designs are verified through laboratory tests and field installations. With proper care and field
maintenance, you will experience years of reliable, trouble-free operation. For best results, read this
manual carefully.
RETAIN THIS MANUAL FOR FUTURE REFERENCE.
Table of Contents
Specifications..........................................................................................................................4
Installation...............................................................................................................................5
Operation ................................................................................................................................9
Cooking Hints........................................................................................................................10
Cleaning................................................................................................................................13
Troubleshooting ....................................................................................................................15
Parts......................................................................................................................................37
Limited Warranty...................................................................................................................41
Read these instructions carefully before attempting installation. Installation and initial startup should be
performed by a qualified installer. Unless the installation instructions for this product are followed by a
qualified service technician (a person experienced in and knowledgeable with the installation of commercial
gas an/or electric cooking equipment) then the terms and conditions on the Manufacturer's Limited Warranty
will be rendered void and no warranty of any kind shall apply.
In the event you have questions concerning the installation, use, care, or service of the product, write to:
Technical Service Department
Southbend
1100 Old Honeycutt Road
Fuquay-Varina, North Carolina 27526 USA
The serial plate is located on the right side of the unit near the back and top (see Figure 2 on page 7).
OPERATOR’S MANUAL 1178387 REV 2
PAGE 3
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SPECIFICATIONS
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
SPECIFICATIONS
DIMENSIONS
E
C
A
B
D
SIDE VIEW
FRONT VIEW
TOP VIEW
= Electrical Connection Terminal Block
Width
A
Height
B
Depth
C
Electrical Connection
Crate Size
Crated
Weight
Model
D
E
Width
Depth
Height
Volume
16.375"
416 mm
24.25"
616 mm
30.25"
768 mm
6"
153 mm
2.44"
62 mm
20"
508 mm
34"
864 mm
37"
940 mm
14.6 cu. ft.
0.41 cu. m.
150 lbs.
68 kg.
EZ-3
EZ-5
16.375"
416 mm
30.25"
762 mm
30.25"
768 mm
6"
153 mm
2.44"
62 mm
20"
508 mm
34"
864 mm
37"
940 mm
14.6 cu. ft.
0.41 cu. m.
175 lbs.
79 kg.
Internal Dimensions: EZ-3: 13.5" W x 22" D x 9.5" H; EZ-5: 13.5" W x 22" D x 15.5" H
UTILITY INFORMATION
One electric connection is required.
IMPORTANT: UNIT MUST BE LEVEL FOR PROPER OPERATION. WARRANTY WILL BE VOIDED FOR
IMPROPER INSTALLATION.
All units shipped per customer order, three phase or single phase.
Kit available for field conversion to three phase or single phase.
Max. Amps per Line
EZ-3
EZ-5
Total Connected Amps
1 Phase
40
3 Phase
24
1 Phase
57
3 Phase
33
208 V 60 Hz
220 V 50/60 Hz
240 V 60 Hz
38
23
54
31
35
21
49
29
380/220 V 50 Hz
415/240 V 50 Hz
480 V 60 Hz
23
14
31
19
21
13
29
17
18
13
25
15
Circuit must be wired for maximum amps at required voltage.
PAGE 4
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
INSTALLATION
INSTALLATION
! WARNING
DO NOT CONNECT 3/4” ID GREY HOSE IN REAR OF UNIT TO ANYTHING. THESE ARE VENT
HOSES AND MUST BE ALLOWED TO DRAIN INTO PAN. FAILURE TO COMPLY COULD CAUSE
A DANGEROUS PRESSURE RISE INSIDE OF THE STEAMER.
!
CAUTION
Do not locate unit adjacent to any high heat or grease producing piece of equipment, such as a range
top, griddle, fryer, etc., that could allow radiant heat to raise the exterior temperature of the steam
body above 130°F (54°C). DO NOT MOUNT ABOVE OTHER COOKING EQUIPMENT.
NOTICE
These installation procedures must be followed by qualified personnel or warranty will be void.
Local codes regarding installation vary greatly from one area to another. The National Fire Protection
Association, Inc. states in its NFPA 96 latest edition that local codes are the “authority having
jurisdiction” when it comes to installation requirements for equipment. Therefore, installations should
comply with all local codes.
The unit, when installed, must be electrically grounded and comply with local codes, or in the
absence of local codes with the National Electrical Code ANSI/NFPA 70-latest edition.
Canadian installation must comply with CSA-Standard (C22.2 No. 109-M1981 General
Requirements-Canadian Electrical Code, Part II. 109-M1981) Commercial Cooking Appliances.
Step 1: Unpacking
IMMEDIATELY INSPECT FOR SHIPPING DAMAGE
All containers should be examined for damage before and during unloading. The freight carrier has
assumed responsibility for its safe transit and delivery. If damaged equipment is received, either
apparent or concealed, a claim must be made with the delivering carrier.
Apparent damage or loss must be noted on the freight bill at the time of delivery. The freight bill must
then be signed by the carrier representative (Driver). If the bill is not signed, the carrier may refuse
the claim. The carrier can supply the necessary forms.
A request for inspection must be made to the carrier within 15 days if there is concealed damage or
loss that is not apparent until after the equipment is uncrated. The carrier should arrange an
inspection. Be certain to hold all contents plus all packing material.
OPERATOR’S MANUAL 1178387 REV 2
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INSTALLATION
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Step 2: Install the Legs
1. Uncrate carefully. Report any hidden damage to the freight carrier IMMEDIATELY.
2. Do not remove any tags or labels until unit is installed and working properly.
3. Remove placeholder bolts holding bottom cover onto unit and discard.
4. Screw legs into the bottom of the unit until approximately 1/4" of thread is showing. The legs with rubber
suction cups go on the back of unit.
5. Slip drain pan guides into place between legs and bottom of steamer, as shown in Figure 1, making sure
that pan stops are toward the rear of the unit.
6. Tighten legs, making sure that the pan guides stay seated against the leg threads.
7. To level the unit, adjust the base of unit’s legs.
8. Place custom drain pan under unit.
Figure 1
NOTICE
Unit must be level to assure maximum performance. Improper leveling may void warranty.
!
CAUTION
WATER FROM A FULL CAVITY CANNOT BE HELD IN A 12" x 20" X 2½" PAN..
PAGE 6
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
INSTALLATION
Step 2: Electric Connection
A field connection Fuse Block is located at the rear of the unit, lower left side. A hole is provided for a 3/4”
conduit fitting (solid or flex). Rear cover and fuse block cover must be removed to gain access to fuse block.
Refer to Figure 2.
Be sure that the input voltage matches the requirement on the serial plate. The unit is factory wired per
customer order.
! WARNING
A POSITIVE GROUND CONNECTION IS ESSENTIAL. DO NOT ALLOW ANY TAMPERING OR
ADJUSTMENT OF ANY CONTROL OR WIRING. THE UNIT IS FACTORY SET. ADJUSTING ANY
INTERNAL COMPONENT OTHER THAN THE MAIN FUSE BLOCK CAN VOID THE WARRANTY.
THIS UNIT REQUIRES A KIT TO BE FIELD CONVERTED FROM THREE-PHASE TO SINGLE-
PHASE OR VICE-VERSA. CONSULT FACTORY FOR PHASE CHANGES.
All 208-220-240 and 480 volt units will have three fuse block sections, “L1-L2-L3”, for use with either 3-wire
3-phase or 2-wire, single-phase, 50 or 60 Hz. All 380V and 415V units will have four fuse block sections, “L1-
L2-L3-N,” for use with European style 4-wire 3-phase with neutral.
Figure 2
Serial
Plate
Fuse Block
3/4" Conduit
Fitting Hole
Fuse Block Cover
(shown removed)
Rear Cover
OPERATOR’S MANUAL 1178387 REV 2
PAGE 7
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INSTALLATION
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Step 3: Optional Floor Drain
The drain valve is 1/2’’ NPT. Position the unit near, but not on top of, an open floor drain. Allow at least a 1"
air gap.
DO NOT directly plumb to the unit unless you also install an “open funnel” downstream of this connection in
the drain system. The “open funnel” is intended to eliminate any water from entering the steamer because of
a blocked drain. Any connection that allows the build-up of back pressure in the unit (such as a reduction in
pipe size to a line smaller than 1/2’’or a 90 degree angle in the line prior to the “open funnel” drain discharge
point) may cause personal or property damage and will therefore void the warranty. (See Figure 3)
Figure 3
PERFORMANCE CHECK
The following items should be checked within the first 30 days of operation by a qualified service technician.
1. Check doors for proper alignment.
2. Ensure proper opening and closing of doors.
3. Open door and remove cavity bottom cover, if present.
4. Ensure that the light comes on when lever is set to the ‘’ON” position.
5. An audible ‘’click” should be heard when the door switch actuator rod is depressed and held. This
indicates proper functioning of the contactor as it closes. You should hear a second audible ‘’click” (in
less than 75 seconds) as the contactor opens. Release rod.
6. Pour approximately 2 gallons of water into trough, ensuring that the cavity bottom is covered.
7. Depress and hold the door switch for 2 minutes. The contactor should close when the switch is first
depressed and stay closed during this period.
8. Close the door and wait approximately 12 minutes until the contactor closes, indicating the unit has
reached operating temperature.
PAGE 8
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
OPERATION
OPERATION
STARTUP
1. If the cavity bottom cover is present, open door and remove.
2. Turn lever to ‘’ON’’ position with door open.
3. Important: Pour water into trough above the door until water is observed passing through the fill / drain
opening at left rear corner of cavity bottom.
4. Add additional water through trough or through door up to ‘’-WATER LEVEL-’’ mark.
NOTICE: WATER SPECIFICATION
To meet warranty requirements, supply water must meet the following specification:
Total Dissolved Solids (TDS)........... 60 PPM
Hardness.......................................... 2 Grains or 35 PPM
pH Factor ......................................... 7.0 to 7.5
5. Replace cavity bottom cover (if present).
6. Unit will be ready for cooking in approximately 12 minutes.
OPERATION
1. Suggested cooking times for various foods are shown in the table in the following section.
2. Pan specifications are shown on specifications page (page 4).
3. The door may be opened or closed at any time.
4. Unit will automatically idle at operating temperature when and if the door is closed and there is no food in
the cavity.
5. Timer can be used as desired. However, it has no effect on unit operation.
6. Add proper amount of water through the trough (above the door) or directly through the door when water
level is low.
7. If unit runs out of water the ‘’CHECK WATER LEVEL’’ light will illuminate. Follow step # 6, above.
SHUTDOWN
1. The custom drain pan or a 12”x 20”x 4” non-perforated stainless steel pan should be located under the
unit at all times.
2. Turn lever to the “OFF” position.
3. Empty drain pan after allowing water to cool.
4. Remove pan guides and cavity bottom cover (if present).
5. Wipe out steamer (with Lime-A-Way or equivalent deliming solution as necessary), RINSE
THOROUGHLY WITH CLEAN WATER.
6. Ensure drain opening is clear.
7. Replace pan guides and cavity bottom cover (if present).
8. Leave the door open at night after cleaning.
9. DO NOT USE high-chlorine or bleach solution for cleaning the door gasket.
10. DO NOT USE steel wool or other metallic pads in the steamer.
OPERATOR’S MANUAL 1178387 REV 2
PAGE 9
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COOKING HINTS
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
COOKING HINTS
COOKING TIPS
Schedule cooking of fresh vegetables so that they will be served soon after they are cooked. If it is
necessary to prepare them in advance, they can be plunged into cold water, drained thoroughly and held
under refrigeration until needed for service.
Five pounds of cold cooked vegetables can be reheated in the steamer in 5 to 10 minutes, depending upon
the variety.
SUGGESTED COOKING TIMES
Timer settings are for general guidance only. Differences in food quality, size, shape, freshness, load size,
and desired degree of doneness must be taken into consideration and adjustments made in time, if
necessary.
Cooking Time
Product
Weight
Portions
(minutes)
Pan Used
Asparagus
Fresh
3½ lbs.
5 lbs.
14 (4 oz.)
20 (4 oz.)
8-10
9
Full/Perforated
Full/Perforated
Frozen Spears (Thawed)
Beans
Green - Frozen, Cut
Green - Fresh
Wax - Frozen
Lima - Frozen
5 lbs.
5 lbs.
5 lbs.
5 lbs.
20 (4 oz.)
20 (4 oz.)
20 (4 oz.)
20 (4 oz.)
12
15-17
13
Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated
10
Broccoli
Spears -Fresh
Spears - Frozen (Thawed)
4 lbs.
5 lbs.
16 (4 oz.)
20 (4 oz.)
10-12
8
Full/Perforated
Full/Perforated
Brussel Sprouts
Fresh
Fresh
5 lbs.
5 lbs.
20 (4 oz.)
20 (4 oz.)
15-17
13
Full/Perforated
Full/Perforated
Carrots
Frozen - Whole Baby
Fresh - ¼-inch Bias Cut
5 lbs.
5 lbs.
20 (4 oz.)
20 (4 oz.)
12
12
Full/Perforated
Full/Perforated
Cabbage
Green, Cut Into Wedges
Red, Cut Into Wedges
24
16
15
18-20
Full/Perforated
Full/Perforated
Cauliflower
Fresh, Whole
Fresh, Whole
Frozen, Flowerettes
2 lbs.
2 lbs. 12 oz.
5 lbs.
8 (4 oz.)
11 (4 oz.)
20 (4 oz.)
9-10
15
10-12
Full/Perforated
Full/Perforated
Full/Perforated
Corn
Fresh, Cob, 4-5 Inch Ears
Frozen - Whole Kernel
Frozen - Cob, 6 Inch Ears
5½ lbs.
5 lbs.
9 lbs.
15
20 (4 oz.)
14
13-15
8
12-14
Full/Perforated
Full/Perforated
Full/Perforated
Table continues on next page.
PAGE 10
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
COOKING HINTS
Table continuing from previous page.
Cooking Time
Product
Weight
5 lbs.
Portions
20 (4 oz.)
20 (4 oz.)
(minutes)
Pan Used
Mixed Vegetables
Frozen
12
8
Full/Perforated
Full/Perforated
Peas
Frozen
5 lbs.
Potatoes
Red Bliss - Whole
Russetts - Whole
Russetts - Peeled
Russetts 1-Inch Cubes
7 lbs.
8 lbs.
5 lbs.
5 lbs.
28
20
12
35
25-35
20
Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated
20 (4 oz.)
17
Spinach
Fresh, Leaf
Frozen, Chopped
2½ lbs.
6 lbs.
10 (4 oz.)
24 (4 oz.)
5
35
Full/Perforated
Full/Perforated
Zucchini
Fresh - Slices ¼-inch Thick
5 lbs.
20 (4 oz.)
6-8
Full/Perforated
Broccoli
Spears -Fresh
Spears - Frozen (Thawed)
4 lbs.
5 lbs.
16 (4 oz.)
20 (4 oz.)
10-12
8
Full/Perforated
Full/Perforated
Eggs
Large - Hard Cooked
12 lbs.
12
15-16
½ Perforated
Meats
Corned Beef
Hot Dogs, Thawed
Hot Dogs, Frozen
6¾ lbs.
5 lbs.
5 lbs.
18 (6 oz.)
40 (2 oz.)
40 (2 oz.)
2 hours
5
10
Full
Full/Perforated
Full/Perforated
Fowl
Boneless Chicken Breast
4½ lbs.
12 (6 oz.)
15
Full/Perforated
Tamales, Frozen
Tortilla, Frozen 8-Inch
3 lbs.
4 Tortillas
12 (4 oz.)
4
20
Full/Perforated
Half/Perforated
45 Seconds
Beef Ravioli, Frozen
Elbow Macaroni
Spaghetti
48 Ravioli
(1 lb. 8 oz.)
8
5-6
Full/Perforated
2 lbs.
Uncooked
32 (2 oz.)
32 (2 oz.)
32 (2 oz.)
7
In Perforated Pan
Nested in Solid Pan
2 lbs.
Uncooked
14
10
25
In 4-Inch
Full/Perforated
Egg Noodles
2 lbs.
Uncooked
Full/Perforated
Converted Rice
2 lbs.
Full/Perforated
2½ Qts. Water
+ Oil & Salt
Navy Beans
2 lbs.
Full/Perforated
Place beans in pan and cover with 3-quarts hot tap
water. Steam for 2 minutes; remove from steamer
and cover for 1 hour. Remove cover and place back
in steamer for 40 minutes.
Table continues on next page.
OPERATOR’S MANUAL 1178387 REV 2
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COOKING HINTS
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Table continuing from previous page.
Cooking Time
Product
Weight
Portions
(minutes)
Pan Used
Black Eyed Peas
2 lbs.
Full/Perforated
Place beans in pan and cover with 3-quarts hot tap
water. Steam for 2 minutes; remove from steamer
and cover for 1 hour. Remove cover and place back
in steamer for 35 minutes.
Oysters
5 lbs.
16 Count
12
Perforated Pan
Nested in Full Pan
2½-Inch Deep
Shrimp, Fresh, Medium, Heads Removed
Shrimp, Frozen, Large, Peeled & Deveined
Lobster
5 lbs.
5 lbs.
6-7
8
Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated
Full/Perforated
1¾ lbs.
1 lb.
8
Alaskan King Crab Legs
Cherrystone Clams
4-5
7
5 lbs.
12
Fish Fillets
7½ lbs.
12 (10 oz.)
18
Full/Perforated
Nested in Full
Hotel Pan
•
•
•
For eggs cooked in the shell, adding salt to the cooking water increases cooking efficiency and decreases cooking
time. If the egg cracks, the white is cooked at the crack and is sealed right away.
To avoid green yolk (which is a deposit of iron sulfide) chill the eggs immediately after removing from the steamer by
plunging them into a cold water bath (preferably containing ice).
A quick and easy way to cook eggs for a salad mixture is to crack them directly into a solid steam table pan which has
been lightly coated with salad oil. Do not mix. Steam until they are hard cooked. Remove and chop as you would for
egg salad. The job of peeling is eliminated.
•
•
Transfer steamed hot chicken to deep pan, cover with Cacciatore Sauce and finish in oven. Bake 20 to 30 minutes.
May be held on steam table.
Chicken, sausage, and/or fish may be browned in Infra-Red or Radiant Broiler after steaming by brushing with melted
margarine mixed with salad oil to give a golden brown color.
•
•
Save juices from steamed chicken or turkey to make soups, sauces, or casserole dishes.
Chicken may be steamed in advance and refrigerated for next day’s use. Be sure to bring product back to 180°F
before serving.
•
•
•
•
•
•
•
Save the juice from the corned beef. After the cabbage has been steamed, place it in a solid pan and add the juice for
flavoring and holding on a steam table.
Steaming brisket is a definite time saver. Boiling in water takes 40 to 50 minutes per pound. Using the Simple Steam
can save 50% in cooking time.
Cabbage, when steamed, retains its color and wedge identity. It will not break apart as it does when boiled in an open
pot.
When removing items prepared in a perforated pan, place a solid pan underneath the perforated pan with the cooked
food in order to prevent dripping on the floor.
The Simple Steam is designed to accept standard 12 x 20 pans. Fractional size pans and dishes can be used as well
with the optional perforated shelf.
For stirring, the pan does not have to be removed from the steamer. Pull pan 1/3 way out of the cavity and the entire
surface is accessible.
The door may be opened at any time during operation to remove or add food.
PAGE 12
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
CLEANING
CLEANING
Southbend equipment is constructed with the best quality materials and is designed to provide durable
service when properly maintained. To expect the best performance, your equipment must be maintained in
good condition and cleaned daily. Naturally, the frequency and extent of cleaning depends on the amount
and degree of usage.
Following daily and more extensive periodic maintenance procedures will increase the life of your equipment.
Climatic conditions (i.e., salt air, seasonings, and water quality) may result in the need for more thorough and
more frequent cleaning in order to keep equipment performing at optimal levels.
! WARNING: BURN HAZARD
For proper and safe operation, this steamer must be cleaned daily as described in this manual.
Failure to do so could result in serious injury or damage.
Drains must be kept clean and clear of debris.
! WARNING: SHOCK HAZARD
DO NOT GET WATER IN THE CONTROLS.
This could result in expensive repairs and/or electrical shock.
De-energize all power to equipment before cleaning the equipment.
DAILY CLEANING
•
•
Remove pan guides and cavity bottom cover (if present).
Wipe out steamer (with Lime-A-Way or equivalent deliming solution as necessary) and rinse thoroughly
with clean water.
•
•
•
•
•
Make sure drain opening is clear.
Replace pan guides and cavity bottom cover (if present).
Leave the door open at night after cleaning.
Do not clean the door gasket with a high-chlorine solution or bleach.
Do not use steel wool or other metallic pads in the steamer.
PERIODIC CLEANING
•
•
•
If lime or mineral deposit starts to build up in the interior, clean the unit by using Southbend “descaler” or
other non-caustic deliming solution. Follow manufacturer’s recommended procedures. Thoroughly rinse
out unit with clean water.
To remove normal dirt, grease, or product residue from stainless steel, use ordinary soap and water
applied with a sponge or cloth. Dry thoroughly with a clean cloth. Never use vinegar or any corrosive
cleaner.
Occasionally drain rear water box. To remove grease and food splatter or condensed vapors that have
baked on the equipment, apply cleanser to a damp cloth or sponge and rub cleanser on the metal in the
direction of the polishing lines on the metal. Rubbing cleanser as gently as possible in the direction of the
polished lines will not mar the finish of the stainless steel. NEVER RUB WITH A CIRCULAR MOTION.
Soil and burnt deposits which do not respond to the above procedure can usually be removed by rubbing
OPERATOR’S MANUAL 1178387 REV 2
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CLEANING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
the surface with SCOTCH-BRITE scouring pads. DO NOT USE ORDINARY STEEL WOOL, as any
particles left on the surface will rust and further spoil the appearance of the finish. NEVER USE A WIRE
RUSH, STEEL SCOURING PAD, SCRAPER, FILE OR OTHER STEEL TOOLS. Surfaces which are
marred collect dirt more rapidly and become more difficult to clean. Marring also increases the possibility
of corrosive attack. Refinishing may then be required.
SEMIANNUAL CLEANING
At least twice a year, have your Southbend Authorized Service Agency or another qualified service
technician clean and adjust the unit for maximum performance. Semiannual cleaning should include the
following:
1. Remove rear cover.
2. Place a (1) gallon container under the water seal box drain valve (see Figure 12 on page 29).
3. Open drain valve, and close valve when box is finished draining.
4. Add one gallon of deliming solution to the trough above the door.
5. Add two gallons of deliming solution through the door into the cavity
6. Turn unit on, let run for 30 minutes.
7. Turn unit off and drain all solution from the cavity.
8. Drain solution from water seal box as in steps 2 and 3.
9. Fill unit with clean water THROUGH THE TROUGH and drain. Repeat 2 times.
Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Service Representative in
your area or contact Southbend at 1-800-348-2558 for this information.
PAGE 14
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
TROUBLESHOOTING
This section contains a troubleshooting key and referenced flowcharts to assist a qualified service technician
in the servicing of a EZ-3 or EZ-5 Countertop Steamer.
TROUBLESHOOTING KEY
Find the symptom below that corresponds to the malfunction, then turn to the corresponding figure and page.
Follow the flowchart on that page until the problem is solved.
Symptom
Page
Unit Not Heating Up, "ON" Light Not Lit
16
17
18
19
20
Unit Not Heating Up Properly or Not Cooking As Fast, "ON" Light Lit
Unit Using Excessive Amount of Water and/or Excessive Steam Coming from Vent Tube
"Check Water Level" Light Does Not Come On When Unit Runs Out of Water
Buzzer Does Not Come On
TROUBLESHOOTING FIGURES AND PROCEDURES
Figure and/or Procedure
Page
Voltage Check at Control Panel Fuse Block
Heating Element Resistance Check (at contactor)
Main Fuse Replacement
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
Power Switch Continuity Check
Contactor Coil and MOV Check
Idle Element Resistance Check
Timer and Buzzer Check
Door Switch Continuity Check
Float Switch Continuity Check
High Limit Continuity Check
Time Delay Relay Check (EZ-3 only)
Controller Check (EZ-5 only)
Electric Schematic for 208-240 Volt 60 Hz or 220 Volt 50 Hz Model EZ-3
Electric Schematic for 480 Volt Model EZ-3
Electric Schematic for 208-240 Volt 60 Hz or 220 Volt 50 Hz Model EZ-5
Electric Schematic for 480 Volt Model EZ-5
OPERATOR’S MANUAL 1178387 REV 2
PAGE 15
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Unit Not Heating Up, "ON" Light Not Lit
Unit not heating up, "ON" light not lit.
Check that circuit breaker is ON and that proper voltage is
available at main fuse block.
DISCONNECT POWER AT CIRCUIT BREAKER.
Remove control panel without disconnecting plug.
Turn lever to "ON" position.
Reconnect power.
Check voltage between A and B on control panel fuse
(see Figure 4 on page 21).
Does voltage
meet specifications?
No
Yes
DISCONNECT POWER AT CIRCUIT BREAKER.
Check voltage on side C and D on control panel
fuse block (see Fig. 4 on page 21).
Check resistance between contactor terminals
(see Figure 5 on page 22).
Does voltage
meet specifications?
Yes
No
Is measured resistance
No
consistent with the table in
Figure 5 (see page 22)?
Yes
Check voltage across
terminals 1 and 6 of
terminal block
Check for short circuit in
power switch (see Fig. 7
on page 24), contactor coil
and MOV (see Fig. 8 on
page 25), idle element
(see Fig. 9 on page 26),
and buzzer (see Fig. 10
on page 27). Replace as
necessary.
(see Fig. 4 on page 21).
Replace elements and
main fuses
(see Fig. 6 on page 23).
Check main fuses and
replace as needed
(see Fig. 6 on page 23).
Replace control panel
fuses.
Does voltage
meet specifications?
No
Yes
Replace "ON" light;
continue on next page.
Test power switch or
adjust so that it is
actuated properly by cam
on valve shaft. Replace
switch as necessary
(see Fig. 7 on page 24).
PAGE 16
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Unit Not Heating Up Properly or Not Cooking As Fast, "ON" Light Lit
Unit not heating up properly, or not
cooking as fast, "ON" light lit.
Check all three main fuses, replace as necessary.
Is "CHECK WATER LEVEL"
No
Yes
light on with door closed?
No
Does unit have water?
Yes
Drain unit. Turn unit on with door open.
Add two gallons of water THROUGH
TROUGH. Close door, wait 10 minutes.
Add water according to
start up instructions on
door. Wait 5 minutes,
light should go off.
No
Does unit heat up?
Yes
Check and replace time
delay relay as necessary
(EZ-3 only, see Fig. 14
on page 31).
Open door, depress
and hold switch
Is bottom
of unit covered with
deposits?
No
Yes
Remind operator of
proper filling procedure.
DISCONNECT POWER
AT CIRCUIT BREAKER
Clean unit
(see page 13)
Check high limits and
replace as necessary
(see Fig. 13 on page 30).
Does constactor
"click" on and stay on for at
least 2 minutes?
No
Yes
Reconnect door switch
DISCONNECT POWER
AT CIRCUIT BREAKER
DISCONNECT POWER
AT CIRCUIT BREAKER
lead wires.
Remove rear cover.
Remove control panel.
Remove control panel.
Check float switch for
continuity and clean
openings in float tube
(see Fig. 12 on page 29).
Check resistance between
contactor terminals and
replace any bad elements
(see Fig. 5 on page 22).
Remove door switch lead
wires from terminal block
positions 2 and 3.
Depress door switch and
check door switch lead
wires for continuity
Float
switch and float tube
OK?
No
Yes
(see Fig. 11 on page 28).
Replace float switch
and clean tube.
Check and replace contactor
(see Fig. 8 on page 25) and
controller (EZ-5 only, see
Fig. 15 on page 32).
No
Continuity?
Yes
Replace door switch.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Unit Using Excessive Amount of Water and/or Excessive Steam Coming from Vent Tube
Unit using excessive amount of water
and/or excessive steam coming from
vent tube behind the unit.
DISCONNECT POWER
AT CIRCUIT BREAKER
Remove control panel,
but leave plug connected.
Disconnect wire C23 from terminal block position 3
(EZ-3) or wire C98 from controller (EZ-5), reconnect
power, turn unit on, wait 12 minutes.
Yes
No
Excessive steam?
DISCONNECT POWER AT
CIRCUIT BREAKER
DISCONNECT POWER AT
CIRCUIT BREAKER
Check float switch and float tube.
Replace float switch and clean
float tube as necessary
Check time delay relay (EZ-3
only, see Figure 14 on page 31)
or controller (EZ-5 only, see
Figure 15 on page 32). Replace
if necessary
(see Figure 12 on page 29).
Reconnect power.
Wait 12 minutes.
Yes
No
Excessive steam?
Check contactor and
replace as necessary
Reinstall control panel,
reconnect power.
(see Figure 8 on page 25).
PAGE 18
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
"Check Water Level" Light Does Not Come On When Unit Runs Out of Water
"CHECK WATER LEVEL" light does not
come on when unit runs out of water.
Remove wire C17 (EZ-3) or C53 (EZ-5)
from "CHECKWATER LEVEL" light and
check resistance across light terminals.
Is resistance over
No
Yes
100 Kohm?
Check High Limits
(see Figure 13 on
Page 30) and
Replace light
replace as needed.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
Buzzer Does Not Come On
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Buzzer does not come on.
DISCONNECT POWER
AT CIRCUIT BREAKER
Remove control panel.
Set timer for five minutes.
Does timer
No
Yes
time down?
Remove buzzer
lead wires
from timer.
Replace
timer.
Check timer
(see Figure 10
on page 27).
Yes
No
Continuity?
Replace
buzzer
(see Figure 10).
Replace
timer.
PAGE 20
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 4
Voltage Check at Control Panel Fuse Block
Power Switch
"ON" Light
"CHECK WATER
LEVEL" Light
C
A
D
B
Control
Panel
Fuse
Block
Terminal Block
Door Switch
1. Disconnect power at circuit breaker.
2. Remove control panel without disconnecting plug.
3. Turn lever to “on” position.
4. Reconnect power.
5. Place leads as shown.
6. Check voltage.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
Figure 5
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Heating Element Resistance Check (at contactor)
C
B
A
Contactor
(top view)
1. Disconnect power at circuit breaker.
2. Remove control panel.
3. Place test leads between terminals A and C on left side of contactor.
4. Check the resistance and compare to the allowable range in the following table:
Model EZ-3
Model EZ-5
Voltage
Allowable Resistance (Ohms)
Allowable Resistance (Ohms)
208
220
240
380
415
480
8 to 16
9 to 18
6 to 12
7 to 13
11 to 21
28 to 53
34 to 63
45 to 84
8 to 15
21 to 39
24 to 46
33 to 61
5. Check resistance between terminals A and B and between terminals B and C similarly.
PAGE 22
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 6
Main Fuse Replacement
Fuse Block
Fuse Block Cover
(shown removed)
Rear Cover
1. Disconnect power at circuit breaker.
2. Remove rear cover from unit.
3. Remove fuse block cover.
4. Check fuses for continuity.
5. Replace as necessary.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 7
Power Switch Continuity Check
Power Switch
"C" Lead
"NO" Lead
Fuse Block
1. Disconnect power at circuit breaker.
2. Remove control panel.
3. Turn Lever to ‘’ON’’ from ‘’OFF’’ and to ‘’OFF’’ from ‘’ON’’ ensuring that the power switch is
properly actuated.
4. Remove power switch lead wires from fuse block (note wire locations).
5. Place test leads on ‘’C’’ and ‘’NO’’ lead wires as shown.
6. Check for continuity with lever in ‘’OFF’’ position (there should be no continuity).
7. Check for continuity with lever in ‘’ON’’ position (there should be continuity).
8. Repeat steps 5 - 7 with test leads between other pair of ‘’C’’ and ‘’NO’’ lead wires.
9. Place test lead on “NO” lead wire and other test lead on other “NO” lead wire.
10. Check for continuity with lever in “ON” position (there should be no continuity).
11. Reconnect wires or replace switch as necessary.
PAGE 24
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 8
Contactor Coil and MOV Check
Actuator
C
B
A
F
E
D
MOV
TOP VIEW
LEFT SIDE VIEW
1. Disconnect power at circuit breaker.
2. Remove control panel and disconnect nine-pin plug PL1.
3. Depress actuator on top of contactor. Actuator should travel freely and spring back when released.
4. Check for continuity between contacts A and D as shown in top view. There should be no
continuity.
5. Repeat Step 4 for contacts B and E and for contacts C and F.
6. Place test leads on contactor coil terminal as shown in left side view.
7. Check resistance.
8. If resistance is not approximately 390 (+/- 40) ohms, remove MOV and recheck coil resistance. If
resistance is now approximately 390 (+/-40) ohms, replace MOV, otherwise replace contactor.
9. Reconnect all wires.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 9
Idle Element Resistance Check
Model EZ-3
Model EZ-5
High Limit
Idle Element Plug
1. Disconnect power at circuit breaker.
2. Remove control panel.
3. Disconnect idle element plug (PL3).
4. Place test leads as shown above.
5. Check to see if resistance is within +/- 10% of values in the following table:
Model EZ-3
Model EZ-5
Voltage
Resistance (Ohms)
Resistance (Ohms)
208
220
240
380
415
480
115
129
154
385
459
614
87
97
115
289
344
461
6. Remove one test lead, place on ground, check for short circuit.
PAGE 26
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 10
Timer and Buzzer Check
Timer
Buzzer
1. Disconnect power at circuit breaker.
2. Remove control panel.
3. Set timer for one minute and allow to time out. If timer does not run, then replace.
4. Remove buzzer lead wires from timer and terminal block position 6, as shown.
5. Place test leads between positions 1 and 3 on the timer.
6. Check for continuity. If no continuity, replace timer.
7. Place test leads in terminals of buzzer lead wires.
8. Check physical condition of buzzer.
9. Check that resistance is approximately 3.4Kohms. Otherwise, replace buzzer.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 11
Door Switch Continuity Check
Model EZ-5
Model EZ-3
Terminal Block
Door Switch
1. Disconnect power at circuit breaker.
2. Remove control panel.
3. Depress and release door switch actuator rod to make sure door switch is properly actuated.
4. EZ-3: Remove door switch lead wires from terminal block positions 2 and 3, or
EZ-5: Remove door switch lead wires from terminal block position 1 and terminal 2 of the controller.
5. Place test lead as shown inside the terminal connectors of the lead wires.
6. Check for continuity - (there should be NO continuity).
7. Depress door switch actuator rod and check for continuity - (there should be continuity).
PAGE 28
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 12
Float Switch Continuity Check
Coupling
Water Seal Box
Float Switch
Drain Valve
Rear View of Unit with Back Cover Removed
1. Disconnect power at circuit breaker.
2. Remove rear cover from unit.
3. Disconnect 2 pin float switch plug from mating plug on back of unit (PL2).
4. Drain water seal box by opening 3/8’’ drain valve on box.
5. Remove float switch from box by removing float switch fitting from coupling on box.
6. Make sure float travels freely along stem.
7. Place test leads in float switch connector as shown.
8. Hold float switch in same orientation as when installed.
9. Check continuity. There should not be continuity.
10. Flip float switch over.
11. Check for continuity. There should be continuity. Replace as necessary.
12. Check 0.060 passages in float tube. Clean if necessary.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
Figure 13
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
High Limit Continuity Check
Model EZ-5
Model EZ-3
Terminal Block
C58
C59
C16
C19
1. Turn unit off.
2. Wait for cavity bottom to cool to touch.
3. Disconnect power at circuit breaker.
4. Remove control panel without disconnecting plug.
5. EZ-3: Remove wires C16 and C19 from terminal block positions 1and 2, as shown; or
EZ-5: Remove wires C58 and C59 from terminal block positions 5 and 6, as shown.
6. EZ-3: Place test leads as shown inside the terminal connectors of wires C16 and C19, or
EZ-5: Place test leads as shown inside the terminal connectors of wires C58 and C59.
7. Check for continuity.
8. If no continuity, disconnect each high limit switch individually and check for continuity. Replace
switches that do not have continuity. (See Figure 9 for typical high limit switch location).
9. EZ-3: Reconnect wires C16 and C19; or
EZ-5: Reconnect wires C58 and C59.
10. Reconnect power at circuit breaker.
11. Dry cavity bottom with cloth.
12. Turn unit on with door closed.
13. Wait 6 minutes.
14. Disconnect power at circuit breaker.
15. EZ-3: Remove wires C16 and C19; or
EZ-5: Remove wires C58 and C59.
16. Remove wires from each high limit switch individually and check for continuity. Replace switches
that have continuity.
PAGE 30
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 14
Time Delay Relay Check (EZ-3 only)
1. Disconnect power at circuit breaker.
2. Remove control panel, but leave plugged in.
3. Disconnect wire C23 from terminal block position 3.
4. Reconnect power.
5. Depress and hold door switch. Contactor should actuate and then deactuate in approximately 60
seconds.
6. If contactor fails to actuate or actuates but fails to deactuate, check potentiometer on top of time
delay relay. Make sure potentiometer is seated properly on time delay relay terminal and make sure
it is set to 60.
7. Depress door switch again. If contactor still fails to actuate and deactuate properly, replace time
delay relay.
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 15
Controller Check (EZ-5 only)
C98
1. Disconnect power at circuit breaker.
2. Remove control panel, but leave plugged in.
3. Disconnect wire C98 from controller.
4. Reconnect power.
5. Use a spacer to hold door switch in closed position. Contactor should actuate and then deactuate
in less than 60 seconds.
6. If contactor fails to actuate (or actuates but fails to deactuate), replace controller.
7. With spacer still in place and door open, momentarily reconnect wire C98 and then disconnect.
8. Controller should actuate, then deactuate 10 seconds after C98 is disconnected.
9. If contactor fails to actuate (or actuates but fails to deactuate), replace controller.
PAGE 32
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 16
Electric Schematic for 208-240 Volt 60 Hz or 220 Volt 50 Hz Model EZ-3
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 17
Electric Schematic for 480 Volt Model EZ-3
PAGE 34
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
TROUBLESHOOTING
Figure 18
Electric Schematic for 208-240 Volt 60 Hz or 220 Volt 50 Hz Model EZ-5
OPERATOR’S MANUAL 1178387 REV 2
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TROUBLESHOOTING
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Figure 19
Electric Schematic for 480 Volt Model EZ-5
PAGE 36
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
PARTS
PARTS
NOTICE
INSTALLATION OF OTHER THAN GENUINE SOUTHBEND PARTS WILL VOID THE WARRANTY
ON THIS EQUIPMENT.
The serial plate with voltage, model, and serial information is located on the right side of the steamer cavity
on the upper rear corner. On single units a second tag is located on the face of the door which will show
only model and serial number. On tandem units, a second tag is on the right side of the right unit and the left
side of the left unit.
Replacement parts may be ordered either through a Southbend Authorized Parts Distributor or a Southbend
Authorized Service Agency.
When ordering parts, please supply the Model Number, Serial Number, Part Number, Description, Finish,
and Electrical Characteristics as applicable.
For parts not listed, consult a Southbend Authorized Parts Distributor or Southbend Authorized Service
Agency. Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Parts supplier in
your area. If this list is not available, call Southbend at 1-800-348-2558 to obtain this list.
Parts for Simple Steam Countertop Steamer
EZ-3 Part Number EZ-5 Part Number Description
PH-422
PH-422
BELLEVILLE WASHER, 1/4 ID
BLANK, DOOR HINGE
1332076
1178266
1178651
1178534
1178525
1178411
1177770
1178389
1178494
1175708
1178276
1178370
1178299
1178256
1176561
1161525
1173448
1332076
1178266
1178651
1178534
1178525
1178411
1177770
BOX WELD ASM.,REAR
BRACKET, COMPONENT SIMPLE
BRACKET, ON/OFF SWITCH
BRACKET, VENT TUBE
BRACKET,WIRE HANGER
BUSHING, VALVE LEVER MOUN
BUSSMAN FUSE BLOCK,30A
BUSSMAN FUSE BLOCK,60A 48
BUZZER, ADJUSTABLE, 220V,
CAM ACTUATOR, STEAMER
CAVITY INSULATION
1178494
1175708
1178276
1181019
1178256
CAVITY WELD ASM
CLAMP, HEATER
CLEANING INSTRUCTIONS,RS-
CONTACTOR, 2-POLE,240V,30
CONTACTOR, 63A,240V COIL
CONTACTOR, DP, 60 FLA
CONTROL PANEL S/A
1161525
1181032
1181042
1178311
1181038
1178442
1178524
1178552
1178397
1178311
CONTROL PANEL W/A
CONTROLLER, EZ-5
1178442
1178524
1178552
COVER ASM.,POOL
COVER W/A, DRAIN BOX
COVER W/A, DRAIN
OPERATOR’S MANUAL 1178387 REV 2
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PARTS
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Parts for Simple Steam Countertop Steamer
EZ-3 Part Number EZ-5 Part Number Description
1178265
1178527
1178255
1178265
1181000
1181009
1178657
1179962
COVER, BOTTOM
COVER, REAR STEAMER
COVER,EXTERIOR
COVER,EXTERIOR,STACKED
COVER,REMOVABLE BUSS
DESCALER, 3.5OZ PKG (100G)
DOOR ASSEMBLY COMPLETE
DOOR INSUL.BLOCK
1179962
1176797
1178167
1178171
1178522
1178410
1333045
1178353
1178359
1178526
1178656
1178354
1178360
1178355
1178361
1178358
1178364
1178332
1178423
1178422
PH-423
1181015
1178522
1178410
DRAIN BOX WELD ASM.
DRAIN PAN WELD ASM.
DRAIN VENT TUBE ( AIR VEN
DUAL HEATING ELEMENT
DUAL HEATING ELEMENT
ELBOW, 90 DEG. 1"NPT FEM,
ELBOW, 90 DEG, STR. 1/2"
ELEMENT BLOCK, 220V,CENTE
ELEMENT BLOCK, 220V,OUTER
ELEMENT BLOCK, 240V,CENTE
ELEMENT BLOCK, 240V,OUTER
ELEMENT BLOCK, 480V,CENTE
ELEMENT BLOCK, 480V,OUTER
FITTING,3/4 HOSE ID X 1/2
FITTING,3/4" KYNAR HOSE,E
FITTING,FLOAT SWITCH
FLANGE BUSHING, 1/4ID BRO
FRONT FRAME WELD ASM
FRONT TOP CROSSMEMBER W/A
FUSE, 10 AMP
1178670
1178332
1178422
PH-423
1178318
1178317
1178545
1178392
1178390
1181020
1178317
1178545
FUSE, 2.5 AMP
FUSE, 30 AMP
1181024
FUSE, 35 AMP
1178495
FUSE, 50 AMP, CLASS G
FUSE, 60 AMP
1181026
1178391
1181010
1178391
1178096
1178227
1178325
1180953
1332048-1
1332048-2
FUSEBLOCK, CONTROLS
GASKET, DOOR
GASKET, SIDE PANEL
1178325
1180953
1332048-1
1332048-2
1181041
1178560
1178561
1178565
1178562
1178554
1178555
1178556
1178559
GASKET,CONTROL PANEL
HANGER,HOSE
HINGE, LT DOOR
HINGE, RT DOOR
HARNESS, WIRE, EZ-5
HEAT ELEMENT,DUAL COIL,20
HEAT ELEMENT,DUAL COIL,22
HEAT ELEMENT,DUAL COIL,48
HEAT/ELEMENT,240V,DUAL CO
HEATING ELEMENT, 208V, EZ
HEATING ELEMENT, 220V, EZ
HEATING ELEMENT, 240V
HEATING ELEMENT, 480V, EZ
PAGE 38
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
PARTS
Parts for Simple Steam Countertop Steamer
EZ-3 Part Number EZ-5 Part Number Description
1178483
1178386
HOSE, 1 1/2"ID,SILCONE
HOSE,3/4" ID SILCONE
HOSE, OVERFLOW, 28"
INSULATION, BACK PANEL
INSULATION, BOTTOM
INSULATION,CAVITY,EZ-5
INSULATION, DOOR, EZ-5
INSULATION,FRONT CAVITY
KIT, DRAIN BOXES,STACK
KNOB
1178386
1178685
1181021
1178371
1181022
1181018
1178418
4440480
1170337
1175168
1177079
1177317
1177078
1181039
1178485
1178486
1179930
1178329
1178330
1175547
1178374
1178387
1178367
1178643
1146402
1177865
1178369
1178371
1178418
4440478
1170337
1175168
1177079
1177317
1177078
KNURLED INSERT, 3/8"
LATCH ARM, CAST
LATCH ASSEMBLY, STEAMERS
LATCH COVER PLATE, CAST
LEAD, ELEMENT EZ-5
LEG,4" S/S, EZ (FRONT)
LEG,4" S/S,EZ (REAR)
LEVER, VALVE
1178485
1178486
1178329
1178330
1175547
1178374
1178387
1178367
1178643
LIGHT,INDICATING,AMBER
LIGHT,INDICATING,RED
LUG, GROUNDING
MAIN POWER LEADS
MANUAL, EZ-3&5 STEAMER
METAL OXIDE VARISTOR
NIPPLE, CLOSE, 1/2" NPT
NUT 1/4-20, HEX HEAD
NUT, HEX, 5/8 -18, BRASS
NYLON INSERT NUT
1178351
PH-292
PH-292
NYLON WASHER
1178342
1178344
1178345
1178169
1178105
1178106
1177081
1178342
1178344
1178345
1181017
1181016
1181001
1177081
1178393
O-RING, VALVE SHAFT
PAN Z-BRACKET,LEFT
PAN Z-BRACKET,RIGHT
PANEL ASM.,DOOR
PANEL ASM.,INNER DOOR
PANEL, GASKET RETAINER
PIN, .250 DIA, SS, CAST L
PIN,COTTER,SS,1/8"X 1 1/4
PIPE ALUM,1" SCHEDULE 40
PLUG BUTTON, 1/4 NYLON
POLYPANEL W/TIMER
POT FILLER
1172949
PM-141
PM-141
1178319
1178684
1178319
1178684
1178352
1333041
1178337
1177086
1178338
6600402
1178343
1175712
POTENTIOMETER,TDR
RACK MOUNTING STUDS,1/4-2
RELAY, TIME DELAY, 120V
RETAINER, CAST LATCH
RETAINING RING
1333041
1177086
1178338
6600402
RING,RETAINING S.S.
ROLL PIN
1175712
S/A BUZZER, 220V
OPERATOR’S MANUAL 1178387 REV 2
PAGE 39
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PARTS
MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
Parts for Simple Steam Countertop Steamer
EZ-3 Part Number EZ-5 Part Number Description
1178347
1178347
1178275
1178373
1177318
SEAL,SHAFT
SHAFT, VALVE LEVER
SHIELD,HEAT TRANSFER
SHIM, CAST STRIKER
1178373
1177318
1178234
SIDE PANEL,SIMPLE STEAM
SIDE, RACK W/A
1181045
1172951
1172951
1178113
1178644
1179932
1177082
1178654
1178655
1178379
1177080
1178270
1178340
1178533
1178430
SLEEVE, RUBBER 1 1/4"ID X
SLIDE RACK, 3 PAN STEAMER
SLIDE RACK, 5 POS. 3 PAN
SPRING
1179932
1177082
1178654
1178655
1178379
1177080
1178270
1178340
1178533
1178430
1181013
1181012
SPRING, DOOR HANDLE
STAND W/DRAIN, EZ
STAND, EZ
STEAM TRAP
STRIKER, CAST
SWITCH ACTUATOR ROD
SWITCH, FLOAT
SWITCH, POWER S/A
SWITCH,DOOR S/A,SIMPLE ST
THERMOSTAT ASSEMBLY, F/F
THERMOSTAT ASSEMBLY, M/M
THERMOSTAT, ELEMENT, 2001
TIMER, MECHANICAL
1174302
1178341
1176388
1178439
1178261
1178376
1178388
1178425
1178444
1176878
1178341
1176388
1178439
1178261
1178376
1178388
1178425
1178444
TRANSFORMER, 480 TO 240,7
TROUGH SCREEN ASM.
TUBE & BOX TOP W/A
TUBE, VALVE ACTUATOR
VALVE LEVER WELD ASM
VALVE, 1/2" DRAIN,MODIFIE
VALVE, 3/8" BALL,NSF/FDA
VENT PIPE, 1" NIPPLE
VENT PIPE, 1" X 24.375"
WASHER, SEALING, #10
WATER TROUGH W/A
WIRE HARNESS SUPPL., 480V
WIRE HARNESS W/DISC TSTAT
WIRING, DIAGNOSTIC, 480V
WIRING, DIAGNOSTIC,208/22
1178683
1180460
1178324
1178652
1178394
1178650
1178395
1178324
1181043
1181040
1181037
PAGE 40
OPERATOR’S MANUAL 1178387 REV 2
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MODEL EZ-3 & EZ-5 COUNTERTOP STEAMERS
LIMITED WARRANTY
Southbend warrants that the equipment, as supplied by the factory to the original purchasers, is free from defects in
materials and workmanship. Should any part thereof become defective as a result of normal use within the period and
limits defined below, then at the option of Southbend such parts will be repaired or replaced by Southbend or its
Authorized Service Agency. This warranty is subject to the following conditions:
Repairs under this warranty are to be performed by a Southbend Authorized Service Agency. Southbend cannot be
responsible for charges incurred or service performed by non-Southbend Authorized Agencies. In all cases the closest
Southbend Authorized Service Agency must be used.
TIME PERIOD:
One year labor, one year parts effective from the date of original purchase. The authorized service agency may at his
option require proof of purchase.
Exceptions to standard warranty, effective within above limitations:
• Glass Windows, Door Seals, Rubber Seals, Light Bulbs, Ceramic Bricks,
• Sight Glasses, Cathodic Descalers or Anodes, Broiler, Briquettes and Drip Shields....... 90 days material and labor
• Stainless Steel Fry Pot................................................4 years extended material warranty on fry pot only—no labor
• Stainless Steel Open Top Burners........................... 4 years extended material warranty on burners only—no labor
• Pressure Steam Boiler Shell.............................. Prorated 4 years extended warranty on boiler shell only—no labor
Boiler shells which have not been properly maintained will not be covered by warranty.
In all cases, parts covered by a five year warranty will be shipped FOB the factory after the first year.
EXCLUSIONS:
• Equipment failure relating to improper installation. Examples are: improper utility connection, improper utilities supply
and problems due to ventilation.
• Equipment that has not been properly maintained. Examples are: calibration of controls, adjustments to pilots and
burners, damage from improper cleaning, and water damage to controls.
• Equipment that has not been used in an appropriate manner, or has been subject to misuse or misapplication,
neglect, abuse, accident, damage during transit or delivery, fire, flood, riot, or act of God.
If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during or
after the one year limited warranty period, then the manufacturer shall not be liable for any damages to any person or to
any property which may result from the use of the equipment thereafter.
Equipment failure caused by inadequate water quality is not covered under warranty. WATER QUALITY must not exceed
the following limits: Total Dissolved Solids (TDS) - 60 PPM (Parts Per Million). Hardness - 2 Grains or 35 PPM, PH
Factor - 7.0 to 7.5. Water pressure 30 PSI minimum, 60 PSI maximum. Boiler maintenance is the responsibility of the
owner and is not covered by warranty.
This warranty does not cover services performed at overtime or premium labor rates nor does Southbend assume any
liability for extended delays in replacing or repairing any items in the equipment beyond the control of Southbend.
"Southbend shall not be liable for consequential or special damages of any nature that may arise in connection with such
product or part." Should service be required at times which normally involve overtime or premium labor rates, the owner
shall be charged for the difference between normal service rates and such premium rates.
This warranty only covers product shipped into the 48 contiguous United States and Hawaii. There will be no labor
coverage for equipment located on any island not connected by roadway to the mainland.
This equipment is intended for commercial use only. Warranty is void if equipment is installed in other than commercial
application.
Warranty on all replacement parts which are replaced in the field by Southbend Authorized Service Agencies will be
limited to three months on labor, six months on materials (parts) effective from the date of installation. See LIMITED
WARRANTY - REPLACEMENT PARTS for conditions and limitations.
"THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, AND CONSTITUTES THE ENTIRE
LIABILITY OF SOUTHBEND. IN NO EVENT DOES THE LIMITED WARRANTY EXTEND BEYOND THE DURATION
OF ONE YEAR FROM THE EFFECTIVE DATE OF SAID WARRANTY."
OPERATOR’S MANUAL 1178387 REV 2
PAGE 41
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COUNTERTOP STEAMER
A product with the Southbend name incorporates the best in durability and low maintenance. We
all recognize, however, that replacement parts and occasional professional service may be
necessary to extend the useful life of this unit. When service is needed, contact a Southbend
Authorized Service Agency, or your dealer. To avoid confusion, always refer to the model number,
serial number, and type of your unit.
Southbend
1100 Old Honeycutt Road, Fuquay-Varina, NC 27526
(800) 348-2558 or (919) 552-9161 • FAX (800) 348-2558 or (919) 552-9798
PAGE 42
OPERATOR’S MANUAL 1178387 REV 2
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