Sierra Wireless Cell Phone 20070914 User Manual

Raven 1x  
for TELUS  
User Guide  
20070914  
Rev 3.0B  
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Preface  
DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL,  
CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES  
INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR  
REVENUE OR ANTICIPATED PROFITS OR REVENUE  
ARISING OUT OF THE USE OR INABILITY TO USE ANY  
SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS  
AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE  
POSSIBILITY OF SUCH DAMAGES OR THEY ARE  
FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY.  
Notwithstanding the foregoing, in no event shall Sierra  
Wireless and/or its affiliates aggregate liability arising under or  
in connection with the Sierra Wireless product, regardless of  
the number of events, occurrences, or claims giving rise to  
liability, be in excess of the price paid by the purchaser for the  
Sierra Wireless product.  
Patents  
Portions of this product may be covered by some or all of the  
following US patents:  
5,515,013  
5,890,057  
6,339,405  
6,643,501  
6,847,830  
6,985,757  
7,200,512  
5,629,960  
5,929,815  
6,359,591  
6,653,979  
6,876,697  
7,023,878  
D442,170  
5,845,216  
6,169,884  
6,400,336  
6,697,030  
6,879,585  
7,053,843  
D459,303  
5,847,553  
6,191,741  
6,516,204  
6,785,830  
6,886,049  
7,106,569  
5,878,234  
6,199,168  
6,561,851  
6,845,249  
6,968,171  
7,145,267  
and other patents pending.  
This product includes  
technology licensed from:  
®
QUALCOMM 3G  
Licensed by QUALCOMM Incorporated under one or more of  
the following United States patents and/or their counterparts  
in other nations:  
4,901,307  
5,267,261  
5,490,165  
5,544,196  
5,710,784  
5,056,109  
5,267,262  
5,504,773  
5,568,483  
5,778,338  
5,101,501  
5,337,338  
5,506,865  
5,600,754  
5,109,390  
5,414,796  
5,511,073  
5,657,420  
5,228,054  
5,416,797  
5,535,239  
5,659,569  
Manufactured or sold by Sierra Wireless or its licensees under  
one or more patents licensed from InterDigital Group.  
Copyright  
© 2008 Sierra Wireless. All rights reserved.  
®
®
Trademarks  
AirCard and “Heart of the Wireless Machine ” are registered  
®
trademarks of Sierra Wireless. Watcher is a trademark of  
Sierra Wireless, registered in the European Community.  
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Preface  
AirLink™ and AceWare™ are trademarks of Sierra Wireless.  
Sierra Wireless, the Sierra Wireless logo, the red wave design,  
and the redtipped antenna are trademarks of Sierra Wireless.  
®
Windows is a registered trademark of Microsoft Corporation.  
®
QUALCOMM is a registered trademark of QUALCOMM  
Incorporated. Used under license.  
Other trademarks are the property of the respective owners.  
Contact  
Information  
Support Desk:  
Phone: 1-877-231-1144  
Hours: 5:00 AM to 5:00 PM Pacific Time,  
Monday to Friday, except US Holidays  
Sales Desk:  
Phone: 1-510-781-4200  
1-604-232-1488  
Hours: 8:00 AM to 5:00 PM Pacific Time  
Post: Sierra Wireless America  
3159 Corporate Place  
Hayward, CA  
USA  
94545  
Sierra Wireless  
13811 Wireless Way  
Richmond, BC  
Canada  
V6V 3A4  
Fax: 1-510-781-4299  
1-604-231-1109  
Consult our website for uptodate product descriptions,  
documentation, application notes, firmware upgrades, trouble‐  
shooting tips, and press releases:  
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Preface  
Revision History  
Revision  
number  
Release  
date  
Changes  
1.x  
2.x  
2003-2005  
AirLink Communications documentation - CDPD, CDMA, and GPRS.  
Q2: 2005-Q2: AirLink Communications documentation - CDMA, EV-DO, EDGE, and  
2007  
HSDPA.  
3.0  
in draft  
Converted documentation from AirLink Communications documentation  
format into Sierra Wireless documentation format. Phase II of the conversion  
completed.  
Raven modem line documentation is revised.  
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Contents  
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Contents  
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Contents  
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Contents  
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Contents  
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Contents  
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Contents  
Information Required for CDMA/1x only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138  
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1
1: Introduction to the Raven  
Powered by ALEOS™, Raven modems are designed to  
maintain a reliable, consistent network connection. With a  
serial interface and a vast library of machine protocols, the  
Raven is a workhorse for industrial and mission critical appli‐  
cations. Class I Divison 2 certified as nonincendive equipment,  
the Raven Series is ideally suited for use in hazardous environ‐  
ments.  
Key applications include utilities, manufacturing, automation,  
oil and gas, SCADA, telemetry, Homeland Security and asset  
monitoring.  
Figure 1-1: Sierra Wireless AirLink Raven  
ALEOS™  
ALEOS, the embedded core technology of the Sierra Wireless  
AirLink products simplifies installation, operation and mainte‐  
nance of any solution, and provides an alwayson, always‐  
aware intelligent connection for missioncritical applications.  
ALEOS enables:  
Persistent Network Connectivity  
OverTheAir (OTA) Upgrades  
Wireless Optimized TCP/IP  
RealTime Notification  
Extensive Machine Protocols  
Packet Level Diagnostics  
Device Management & Control  
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Introduction to the Raven  
Protocol Spoofing  
Figure 1-2: Powered by ALEOS  
AceWare™  
A wireless solution is not complete until you have software  
tools to manage the devices monitoring your valuable  
equipment. AceWare™ is the device management and  
monitoring application suite for Sierra Wireless AirLink  
products powered by ALEOS.  
AceManager  
AceNet  
AceView  
Setup Wizard  
Modem Doctor  
These modem utilities, except AceNet, are free of charge to  
those who own Sierra Wireless AirLink modems. You can  
download the applications and their user guides from the  
Sierra Wireless AirLink Solutions web site: http://  
www.sierrawireless.com/support. Contact your dealer or  
Sierra Wireless representative for information on AceNet.  
Note: AceView, AceManager, and AceNet require the Microsoft .NET  
Framework v. 1.1 and Microsoft Windows 98, Windows 2000,  
Windows XP, or later. You can obtain the Microsoft .NET Framework  
from Microsoft at: http://www.microsoft.com/.  
AceManager  
AceManager, the AceWare remote configuration and  
monitoring tool, simplifies deployment and provides extensive  
monitoring, control and management capabilities.  
AceManager gives you the power to monitor and control your  
Sierra Wireless AirLink communications platforms in real‐  
time.  
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Introduction to the Raven  
Figure 1-3: AceManager  
Simplified Deployment  
AceManger provides the ability to remotely set up and  
configure your Sierra Wireless AirLink products. Remote  
device setup and configuration reduces the deployment  
timeline of your wireless solution and provides a quicker path  
to ROI.  
Templates allow you to easily configure other devices in your  
fleet with identical settings, ensuring a simple, accurate  
deployment.  
Monitor and Control  
AceManger allows an administrator to remotely monitor a  
modems status, health and configuration settings. The user  
interface displays signal strength, cell site information, byte  
counters and error conditions, enabling you to pinpoint any  
issues and troubleshoot immediately.  
AceManager enables remote configuration and parameter  
settings to be changed or reset instantly over the air, change a  
devices port configuration, IP address settings, and much  
more. After configuring one modem, use the template feature  
to copy that device configuration to other modems.  
Tip: Configuration steps and examples in this guide use  
AceManager.  
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Introduction to the Raven  
AceNet  
AceNet, the enterprise grade productivity enhancing tool,  
enables you to efficiently deploy and monitor Sierra Wireless  
AirLink products on a large scale.  
Figure 1-4: AceNet  
Network Monitoring  
AceNet allows you to efficiently deploy, monitor, and maintain  
wireless networks of any size by enabling you to quickly  
configure an entire group of Sierra Wireless AirLink modems  
to the same parameter settings using templates built with  
AceManger.  
To ensure your implementation is optimal, users can easily see  
when modems are out of contact and periodically poll each  
device for performance statistics.  
AceView  
AceView is an efficient status and connection monitoring  
application with a lowprofile, easy to read interface.  
Figure 1-5: AceView  
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Introduction to the Raven  
Setup Wizard  
A quick and easy way to activate and configure your Raven to  
connect to the TELUS cellular network is by using the  
AceWare Setup Wizard.  
Modem Doctor  
Modem Doctor is a troubleshooting and diagnostics utility.  
This utility will allow you to get a log file of the Raven activity  
which you can then send to Sierra Wireless support, erase the  
current configuration completely., and temporarily set the  
Raven to a known configuration to aid in trouble shooting  
(SOS mode).  
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Introduction to the Raven  
Figure 1-6: Modem Doctor  
Modem Doctor USB  
1. Open the ModemDoctorUSB.exe.  
2. Select any one option.  
Note: If you are using USB port as serial, then USB device is set to  
“o” and if you are using the default option then the USB device is set  
to “1”.  
The available port is automatically detected. Passsword is the  
fault password.  
3. Press Erase. The modem will then reset.  
Note: If you erase the fatory defaults will be restored. USBnet is the  
factory default port.  
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Introduction to the Raven  
Figure 1-7: Modem Doctor: USB connection  
Connecting to the TELUS  
Network  
The Raven uses TELUS as an ISP (Internet Service Provider) to  
connect you to the Internet.  
Steps of a connection:  
1. When your Raven is powered on, it automatically searches  
for cellular service using 1x.  
2. Your Raven establishes a PPP (Point to Point Protocol or  
“dial” up connection) link to the TELUS network, also  
called registering on the network, and receives an IP  
address.  
3. When your Raven has received its IP address from TELUS,  
a connection to the Internet or the cellular network is also  
available for a computer or other device connected directly  
to the Raven.  
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Introduction to the Raven  
Figure 1-8: Connecting to the Internet  
The Raven will perform a onetoone routing for all internet  
traffic to and from the computer or other end device. Oneto‐  
one means that your Raven will provide a connection for one  
device to the Internet at a time. In Private Mode, the Raven will  
provide NAT (Network Address Translation) for the computer  
or other end device.  
Note: The Raven does not provide advanced routing required by one-  
to-many (several devices connected to one port). If you need to have  
more than one device connected to the Internet through your Raven,  
you will need to have a router connected to the modem. The modem  
would provide the one-to-one connection to the router with the router  
configured to provide a broader NAT service to the other devices  
connected to it.  
Dynamic vs. Static IP Addresses  
There are two types of addresses on networks: dynamic and  
static.  
Dynamic addresses are assigned on a “need to have” basis.  
Your Raven might not always receive the same address  
each time it connects with TELUS.  
Static addresses are permanently assigned to a particular  
account and will always be used whenever your Raven  
connects to the Internet. The IP address will not be given  
to anyone else.  
Most ISPs (cellular included) use dynamic IP addresses rather  
than static IP addresses since it allows them to reuse a smaller  
number of IP addresses for a large number of customers. A  
dynamic IP address is suitable for many common Internet  
uses, such as web browsing, looking up data on another  
computer system, or other client functions (such as data only  
being sent out or only being received after an initial request).  
Tip: If your account with TELUS includes a dynamic IP address and  
you need a static IP, please consult your TELUS Representative for  
more information about changing your account for static IP support.  
If you need to contact your Raven, a device connected to the  
Raven, or a host system using the Raven from the Internet, you  
need to have a known IP (such as one which is static) or  
domain name (an IP address which is converted by a DNS  
server into a word based name). If you have a dynamic IP  
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Introduction to the Raven  
address for your modem, you can use a Dynamic DNS service  
(such as IP Manager) to translate your IP address into to a  
domain name.  
Caution: If you want to connect remotely to your Raven using TCP/  
IP, the IP address given to your modem by TELUS cannot be a private  
or internal IP address (such asspecial private network) unless you are  
on the same network or inside that network’s firewall (such as with  
frame relay).  
1x Communication  
CDMA (Code Division Multiple Access) is the underlying  
digital radio network technology used by many cellular  
providers across the globe and is prevalent in North America.  
1x provides a digital cellular telephony system and can  
provide wireless Internet access at speeds between 60 and 80  
kbps, with bursts up to 144 kbps.  
Security  
1x data transmissions are highly secure. Originally developed  
based upon the “spread spectrum” pioneered by the US  
Department of Defense, security in CDMA technologies is  
obtained by spreading the digital information contained in a  
particular signal of interest over multiple coded paths, over a  
much greater bandwidth than the original signal.  
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2
2: Specifications  
Features and Benefits  
Embedded Intelligence  
Low Power Consumption  
Serial Port  
Machine Protocols  
Simple Integration with Legacy Equipment  
Persistent Network Connectivity  
Remote Management and Configuration  
Class I Div 2 Certified  
Te c h n o l o g y  
CDMA 1xRTT  
CDMA IS95  
Bands  
800 Mhz Cellular  
1900 Mhz PCS  
Environmental  
Operating Temperature:  
· 30 to 70° Celsius  
Storage Temperature:  
· 40 to 85° Celsius  
Power Consumption: (@12V DC)  
Transmit/Receive (Typical/Max) 200/200 mA  
Dormant 40 mA  
Input Voltage 9 28V DC  
Standards/Approvals  
Carrier specific approvals  
FCC  
Industry Canada  
This apparatus is suitable for use in Class I, Division 2,  
Groups A, B, C, D or unclassified or nonhazardous  
locations.  
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Specifications  
Host Interfaces  
RS232: DB9 DCE (300230400 baud)  
Antenna Connection:  
· Cellular 50 Ohm TNC  
Dimensions  
76mm x 25mm x 129mm  
317 grams  
Application Interfaces  
TCP/IP, UDP/IP, DHCP, HTTP, SNMP, SMTP, SMS, MSCI,  
Binary, Modbus, and more  
LED Indicators  
Channel  
Link  
Registration  
RSSI  
Transmission/Receive  
Power  
Interface Port Pin-Outs  
Serial Port  
5
9
< - > GND (Ground)  
< - DTR Data Terminal Ready)  
< - Rx (Receive)  
- > Tx (Transmit)  
- > DCD (Data Carrier Detect)  
Unused  
4
8
CTS (Clear to Send) < -  
RTS (Request to Send) - >  
3
2
1
7
6
DSR (Data to Send) < -  
Figure 2-1: Serial Port Diagram: Female DB-9 DCE (not to scale)  
Power Connector  
Power (red)  
Ground (black)  
Figure 2-2: Power Connector (not to scale)  
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3
3: Activating your Raven on the  
TELUS Network  
This chapter provides stepbystep directions for activating  
your Raven on the TELUS cellular network.  
Setup Wizard  
You can find the Setup Wizard installation on the CD which  
came with your Raven or on the Sierra Wireless website: http://  
www.sierrawireless.com/support/AirLink/default.aspx.Use  
only the Setup Wizard for TELUS for best results.  
Note: The Setup Wizard  
requires the Microsoft .NET  
framework v. 1.1 and Microsoft  
Windows 98, Windows 2000,  
Windows XP, or later. You can  
obtain .NET from Microsoft: http:/  
/www.microsoft.com.  
Note: If you are setting modem for circuit switched mode, pelase test  
your connection to ensure your network account has been set up  
correctly.  
1. Starting the Setup Wizard  
a. Connect the Raven to your computer using a serial  
cable.  
b. Connect the power adapter and antenna to your  
Raven.  
c. Install the Setup Wizard by running TELUSSetup‐  
Wizard.exe and follow the prompts.  
d. Run the Setup Wizard from the Windows Start menu.  
Start>All Programs>AirLink Communications>Setup  
Wizard>Setup Wizard  
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Raven 1x  
Figure 3-1: Setup Wizard  
e. Click Next to start the Wizard process.  
2. Connecting to the Modem  
Selector USB/net connection  
Note: If you want to use USB with the Setup Wizard you will need to  
first install the driver, refer to Installing the USB driver section in this  
Chapter.  
Select Connected to a Serial Port, check Auto Detect Port Settings  
or select the port from the drop down menu. Click Next.  
Figure 3-2: Setup Wizard : Serial Connection  
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Activating your Raven on the TELUS Network  
Note: You cannot activate with serial and would need USB/net to use  
set up wizard.  
After the Setup Wizard connects to your Raven, the details for  
your specific model will be displayed. If the incorrect model is  
displayed, press the Reset Button on your Raven so the Wizard  
can attempt to connect again. Click Next.  
Figure 3-3: Setup Wizard : Connected  
3. Selecting Tasks  
After the Wizard detects your Raven, you will be offered a  
menu of Setup tasks. Choose the tasks you need from those  
displayed.  
Note: Some tasks shown in the example here might not be available  
for your Raven model.  
Figure 3-4: Setup Wizard : Task Menu  
Update ALEOS Firmware: Check the Sierra Wireless  
server for the latest ALEOS firmware.  
Activate Modem: Configure your Raven to connect on the  
TELUS network.  
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Raven 1x  
Test Modem Setup: Verify your Raven is properly  
configured and connecting on the TELUS network.  
Setup a DUN Connection: Create a DialUp Networking  
entry for local connection. This part of the setup is only  
needed if you will be using your Raven to connect directly  
from a computer to the Internet or other network.  
Click Next when you have selected your desired options.  
Note: Based on your selections, you may not need to do all of the  
following Wizard steps.  
4. Optional:Update ALEOS  
On occasion, Sierra Wireless releases updates to the firmware  
for your modem. These updates can include new features as  
well as bug fixes. To make sure your modem is at optimal  
performance, it is recommended to Check for Updates and  
Update Now if an update is found.  
Note: While checking for ALEOS Firmware updates, the Setup  
Wizard uses the Internet connection on your computer to connect to  
the Sierra Wireless server. Your Raven is not connected to the  
wireless network for this process.  
Figure 3-5: ALEOS Update  
Tip: You can download current ALEOS firmware from the Sierra  
Wireless web site and install it separately.  
Click Next when you are finished updating or if you choose  
not to update.  
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Activating your Raven on the TELUS Network  
5. Activate Modem  
The steps and data required to activate your Raven on the  
TELUS network varies depending on the model. The Wizard is  
designed to support older models as well as those currently  
shipping.  
To configure or provision your modem to work on the TELUS  
network, you will need device activation information provided  
by TELUS.  
Fill in the requested information and click Next on each screen.  
MSL Master Subsidy Lock or Activation Code to unlock  
the internal hardware of your Raven. This code is provided  
by TELUS.  
Activation Code to unlock the internal hardware of your  
Raven. This code is provided by TELUS.  
Le code dʹactivation est le code requis pour saisir des  
données dans le Raven.  
Figure 3-6: Setup Wizard : Activation Code  
MDN The phone number of your cellular account.  
MIN or MSID The identification number for your  
cellular account.  
Caution: Your MDN and MIN or MSID may be different. You need to  
enter both numbers for activation to succeed.  
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Raven 1x  
Figure 3-7: Setup Wizard MDN and MIN/MSID  
Static IP If you have a cellular account with a static IP  
address, check this box if it is displayed.  
Caution: If you do not have a static IP account and check the Static  
IP box, you may not be able to activate your Raven or register on the  
TELUS network.  
The Wizard will check the signal strength of your Raven  
(RSSI). Click Next to begin the activation process.  
Note: The process may take a few minutes. Progress information will  
display across the bottom.  
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Activating your Raven on the TELUS Network  
Figure 3-8: Setup Wizard : Signal Test  
Tip:  
6. Test Modem Setup  
Your connection of your Raven to the Internet is tested using  
the TELUS cellular network.  
Figure 3-9: Setup Wizard: Connection Test  
Green checks in the boxes indicate the tests were successful  
and your Raven is functioning properly. At this point your  
modem is configured and activated to work on the TELUS  
network.  
Note: These tests, depending on the strength of your signal, may take  
a few minutes. Initially, while the tests are being performed, there may  
be red Xs in the boxes. The Status line will give an indication of the  
progress of the connection process.  
If Test Modem Settings shows the status of your modem is  
“Data Connection Failed Waiting for Retry”, “No Service”,  
“No Carrier”, “Network Negotiation Failed”, “Network  
Authentication Failed”, “Modem Not Registered”, or the Reg  
Net light on the modem is not lit, doublecheck your device  
activation information and return to the Activate Modem step  
to reconfigure your Raven.  
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Raven 1x  
7. Optional: Setting up a DUN  
Connection  
Dialup Networking (DUN) allows a computer or other device  
to use the serial port on a Raven to connect to the Internet or  
private network just like an analog modem using a standard  
phone line. The Setup Wizard will install a driver for the  
Raven and set up the connection between your computer and  
the Raven. You will need to have administrator access on the  
computer for this section of the installation.  
If you already have other modems installed on your computer,  
they will be listed on the Sierra Wireless AirLink Modem  
Installation screen. If you have other modems installed on your  
computer using the same serial port, they may conflict. As  
long as you do not intend to use them, you can Remove other  
modems using this menu.  
Figure 3-10: Setup Wizard : DUN driver  
a. Select Install to begin adding the driver for the Raven  
to your computer.  
Figure 3-11: Setup Wizard : DUN settings  
b. The COM port and speed should match the settings of  
the Raven and where it will be connected (default  
settings will be preentered).  
c. Select Next to begin the driver installation.  
d. You will see a confirmation box from Microsoft  
Windows to specify if you wish to install this driver on  
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Activating your Raven on the TELUS Network  
your computer. Select Continue Anyway to install the  
driver.  
e. When the driver is installed, you will return to the  
Modem installation screen. The Raven should now be  
listed (in addition to any other modem installed on  
your computer).  
f. Click Next to continue to install the DUN configu‐  
ration.  
Figure 3-12: Setup Wizard : DUN connections  
If you already have a DUN connection installed for a different  
modem, it will be listed on the Dialup Networking  
Connection screen.  
g. Select Add to create a new connection for the Raven.  
Figure 3-13: Setup Wizard : DUN settings  
h. From the drop down menu, select Sierra Wireless  
modem.  
i. The defaults for the phone number, user name and  
password will already be entered.  
j. Select Next to begin the install.  
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Raven 1x  
Figure 3-14: Setup Wizard : DUN  
At the completion of the DUN installation, you will return to  
the Dialup Networking Connection screen. The AirLink  
modem should now be listed as a connection.  
Your modem is now ready to be used as a DUN device for any  
applications on your computer needing a network connection.  
If you have DUN installed for more than one modem, you will  
need to specify in your application which DUN to use. Unless  
it is the only DUN, your Raven may not be the one your  
computer sees as a default.  
Activating Using AT Commands  
An alternate method to configure and activate your Raven is  
by using AT commands sent directly to the modem with a  
terminal application (refer to the troubleshooting section). This  
method is recommended only in situations where the Setup  
Wizard is not available and/or when the configuration for the  
Raven is unusual.  
Caution: It is not possible to activate the Raven using either  
AceManager or AceNet.  
1. Set telnet timeout in to 20 minutes.  
AT*TELNETTIMEOUT=20  
2. Save the telnet setting.  
AT&W  
3. Verify ALEOS has established communication to the  
internal hardware.  
ATI3  
4. Enter the activation command appropriate for your type of  
account. The SID and NID are optional and only required  
if your account type uses them.  
· If you have the same number for the MIN and MDN or  
MSID:  
AT*PROVISION=MSL,MDN[,SID,NID]  
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Activating your Raven on the TELUS Network  
· If you have the different numbers for the MIN and MDN  
or MSID:  
AT*PROVISION2=MSL,MDN,MIN/MSID[,SID,NID]  
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Raven 1x  
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4
4: Hardware Installation of the  
Raven  
Your Raven should be mounted in a position that allows easy  
access for the cables so they are not bent, constricted, in close  
proximity to high amperage, or exposed to extreme tempera‐  
tures. The LEDs on the front panel should be visible for ease of  
operational verification. You should ensure that there is  
adequate airflow around the modem but that it is kept free  
from direct exposure to the elements, such as sun, rain, dust,  
etc.  
In a mobile location, such as a car or truck, ensure the location  
is secure both against abrupt movements of the vehicle and  
from other items coming into contact with the modem.  
Caution: The Raven is in a hardened case and designed for use in  
industrial and extreme environments. However, unless you are using  
cables expressly designed for such environments, they can fail if  
exposed to the same conditions the Raven can withstand.  
Power  
Cellular  
Serial  
Figure 4-1: Raven Connectors  
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Hardware Installation of the Raven  
Antennas selected should not exceed a maximum gain of 5 dBi  
under standard installation configuration. In more complex  
installations (such as those requiring long lengths of cable and/  
or multiple connections), its imperative that the installer  
follow maximum dBi gain guidelines in accordance with the  
radio communications regulations of the Federal Communica‐  
tions Commission (FCC), Industry Canada, or your countrys  
regulatory body (if used outside the US).  
RSS102 (...Health Canadas Safety Code 6 for Exposure of  
Humans to RF Fields)  
RSS129 (800 MHz DualMode CDMA Cellular  
Telephones) (Analogue & CDMA)  
RSS133 r1 (2 GHz Personal Communications)  
http://www.industrycanada.ca.  
Your Raven will work with most DualBand PCS cellular  
antennas with a TNC connector that works in the high and low  
frequencies of the cellular technology of your modem. Connect  
the primary antenna or primary RF cable directly to the  
antenna connector on the back of the Raven.  
Tip: When using a cable to an antenna placed away from the  
modem, minimize the length of your cable. All gain from a more  
advantageous antenna placement can be lost with a long cable to the  
modem.  
Connecting to Power  
Your Raven can be used with either DC, available in most  
automobiles, or 110 AC, standard US wall power, with the  
appropriate power adapter. DC cables and AC adapters are  
available as optional accessories in addition to the one  
included with your Raven.  
Note: When using a DC power  
source (such as a car battery or  
solar cell), Sierra Wireless  
recommends placing a fuse (1-2  
Amp) on the line close to the  
power source to protect your  
power source from possible  
surges due to shorts or other line  
issues.  
The DC power cable positive lead should be connected to the  
battery or power source positive terminal. The power cable  
negative lead should be connected to the battery or power  
source negative terminal.  
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Hardware Installation of the Raven  
Connecting to a Computer or  
other Device  
Figure 4-2: Serial  
The serial port of your Raven can be connected directly to most  
computers or other devices using a standard straight through  
cable. If you have a DCE device, you will need a null modem  
or null modem cable.  
Indicator Lights  
When your Raven is connected to power and an antenna, there  
is a specific pattern to the lights to indicate its operation mode.  
Figure 4-3: Raven Indicator lights  
Chan (channel) Indicates the modem has acquired a  
network channel.  
Link Indicates a successful connection to the cellular  
network.  
Reg (registration) Indicates the Raven has acquired an IP  
fromTELUS.  
RSSI (signal level) Light shows the strength of the signal  
and may be nearly solid (strong signal) or flashing (weaker  
signal). A slow flash indicates a very weak signal.  
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Hardware Installation of the Raven  
RSSI LED Ranges  
RSSI/Signal LED Status  
On Solid  
Ranges of RSSI (dBm)  
Equal to or stronger than -69  
-70 to -79  
Fast Blink  
Normal blink  
Slow Blink  
-80 to -89  
-90 to -99  
Extinguished  
Equal to or weaker than -100  
TxRx (transmit/receive) The light will flash as data is  
transferred to and from the RavenE modem on the remote  
network.  
Pwr (power) Indicates the power adapter is connected  
and there is power getting to the Raven.  
The Reset button performs the same function as  
unplugging power from the modem and plugging it back  
in. Reset will not alter any saved configuration settings.  
Light Patterns  
The LEDs on the front of the modem will respond in different  
patterns to indicate modem states.  
Normal Each LED, mentioned above, lit as applicable.  
Start up The LEDs will cycle from left to right.  
PassThru mode The Chan, Reg, and Link LEDs will blink  
in tandem. The Tx and Rx LEDs will blink when trans‐  
mitting or receiving data.  
Mounting  
An optional accessory for your Raven is a mounting kit, which  
includes a bracket. The bracket is designed to snugly cradle the  
modem and hold it in place where you need it. You can use a  
strap around the bracket and modem for extra security. The  
bracket can be attached to a stationary location using #6 screws  
with the mounting hole diameter approximately 0.150ʺ.  
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Hardware Installation of the Raven  
Figure 4-4: Optional Mounting Bracket  
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Hardware Installation of the Raven  
Figure 4-5: 100-170-1009 : Mounting Bracket for Raven  
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Hardware Installation of the Raven  
Figure 4-6: 100-170-1006 : Mounting Bracket for Raven  
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5
5: Configuring your Raven  
With ALEOS as its “brain”, the Raven is a highly configurable  
device, more than just a “dumb” modem.  
To configure your Raven, you have two options. You can use  
the configuration and management applications of the  
AceWare suite or you can use a terminal emulator application  
such as HyperTerminal, PuTTY, or many others.  
Since the AceWare applications are designed for ease of use,  
nearly all descriptions and screen shots of Raven configuration  
in this guide and Application Notes are done with  
AceManager. In addition to the various chapters in this guide  
giving information and directions about using the features of  
your Raven, the Configuration Commands appendix briefly  
describes all the commands available. To get a more expanded  
view of the other AceManager features, refer to the  
AceManager Guide.  
A full listing of all the configuration commands for you  
modem are in Appendix A.  
Using AceManager  
AceManager is a free utility and is available on the product CD  
or can be downloaded from the Sierra Wireless America  
website:http://www.sierrawireless.com/support/AirLink/  
default.aspx.  
Tip: AceManager is the same application as Wireless Ace. The  
name was changed to fit better with its features.”  
1. Start AceManager  
Start > All Programs > AirLink Communications > AceManager  
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Configuring your Raven  
Figure 5-1: AceManager  
2. Connect to your Raven  
a. Click the Connect button.  
Figure 5-2: AceManager : Connect to Modem  
b. Select a connection method:  
· If you are connecting remotely, you can use UDP, TCP, or  
SMS.  
· If you are connecting locally with the modem connected  
directly to your computer using a serial cable, you can  
use PPP.  
· If you are connecting locally with the modem connected  
directly to your computer using an Ethernet cable, you  
can use UDP, TCP, or Ethernet.  
c. Enter the connection information.  
· For UDP or TCP, if you are connecting locally, use the  
*HOSTPEERIP of the modem to connect. The default for  
the *HOSTPEERIP is 192.168.13.31.  
· For SMS, enter the phone number of the modem and  
select your wireless carrier.  
· For PPP, select the COM port to which the modem is  
connected.  
d. Enter the password. The default password will be  
entered for you.  
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Configuring your Raven  
e. Select OK.  
Figure 5-3: AceManager : Connected  
3. Enter the configuration options  
a. On the left side of AceManager is the Groups menu.  
Select the appropriate group as needed or directed.  
b. Enter your changes in the New Value column by typing  
in the desired change or using the drop down menus.  
c. The current configuration is shown in the Value  
column.  
Figure 5-4: AceManager : Changing values  
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Configuring your Raven  
4. Write the changes to the modem  
a. Click the Write button on the tool bar of AceManager.  
b. Wait for the message “Write Successful” to appear in  
the status bar.  
Figure 5-5: AceManager : Write  
Tip: Some configuration settings will require you to reset the modem  
before they will take effect. You can reset the modem by using the  
Reset button in AceManager or by using the reset button on the  
modem. You can also reset the modem by cycling the power.  
Using Templates  
If you have a modem configuration that works well for your  
needs, using AceManager, you can save that modems configu‐  
ration as a template and then apply it to other Sierra Wireless  
AirLink modems.  
1. Creating the Template with  
AceManager  
a. Configure the “master” modem.  
b. Click the Copy button on the tool bar to transfer all the  
configured settings to the New Value column.  
Figure 5-6: AceManager : Copy  
c. Remove settings which are specific to your “master”  
modem or verify settings are applicable to all your  
modems.  
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Configuring your Raven  
Note: Some of the configuration settings are specific to individual  
modems. You do not want to have those settings in your saved  
template otherwise the modems you configure with the template could  
cease to work with the cellular or local network.  
· Cellular Technology specific settings (the CDMA/EVDO  
group)  
· *MODEMNAME  
· *HOSTPRIVIP  
· *HOSTPEERIP  
· *HOSTUID  
· *HOSTPW  
d. Click the Save button on the toolbar.  
e. Type in a file name that is descriptive of the template  
(so you can find it easily later) and save it to a location  
on your computer.  
Figure 5-7: AceManager : Save Template  
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Configuring your Raven  
2. Applying a Template to one modem  
with AceManager  
You can use a template you created yourself, using the steps  
above, or a template provided by your AirLink representative  
or someone in your company who has set up a modem  
template. The template you wish to apply must be saved to  
your hard drive.  
a. Load the template.  
1. Connect to the modem you want to configure  
using AceManager.  
2. Click on the Load button on the toolbar.  
Figure 5-8: AceManager : Load  
3. Select the template you have saved (you may need  
to change folders if you saved it to a different  
location).  
b. Verify the configuration settings.  
Tip: After you load the template, it’s best to go back over the  
AceManager groups to make sure all the settings are what you  
require.  
c. Click the Write button on the toolbar to write the  
configuration to the modem. Wait for the “Write  
Successful” message.  
Figure 5-9: AceManager : Write  
d. Reset the modem.  
Caution: Many of the configuration settings will not take effect until  
the modem has been reset.  
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Configuring your Raven  
Tip: You can use common settings on one modem to configure those  
same settings on another modem even of a different type. For  
example, you can use the serial settings of a modem (such as  
PinPoint X or Raven X) to configure the serial settings of a Raven.  
Settings not applicable to the modem on which you are loading the  
template, will be discarded.  
3. Optional: Applying one template to  
several modems simultaneously with  
AceNet  
AceNet allows you to connect to and monitor several modems  
at the same time. For your convenience, you can also apply a  
single template to selected modems simultaneously.  
Connecting to the modems with AceNet is covered in the  
AceNet User Guide.  
Caution: When applying a template in AceNet, it is even more  
important to make sure there are no non-general settings in the  
template from the “master” modem.  
Unlike AceManger, AceNet does not check the modem type  
before applying the template. Settings not applicable, such as  
a USB setting from a Raven XT template being applied to a  
Raven X, are not read by the receiving modem. You will get a  
ʺpartial successʺ status if all items in a template cannot be  
applied by the receiving modem.  
a. Select modems to configure with the template.  
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Configuring your Raven  
Figure 5-10: AceNet : Selected modems  
Tip: Click on the first with your mouse and, with the control button  
held down, click the additional modem.  
b. Select the Modem option in the tool bar and then select  
Apply AceManager Template.  
Figure 5-11: AceNet : Modem menu  
c. Either type in the Template file name, or click browse  
and select the template file you want to apply (you  
may need to change folders).  
Figure 5-12: AceNet : Template select  
d. Set the Retry Interval and check if you want to have  
the modems Reset when the template has been  
applied.  
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Configuring your Raven  
Using a Terminal Application  
with AT Commands  
You can access and configure your Raven using a terminal  
application such as Microsoft HyperTerminal, PuTTY, or  
similar. The following directions are for HyperTerminal which  
is part of a standard installation of Windows XP.  
Start > All Programs > Accessories > Communications > HyperTer  
minal  
Figure 5-13: HyperTerminal  
1. Choose a name and icon for your  
connection.  
a. Choose a name for your connection, such as Raven or  
Sierra Wireless AirLink Solutions. The name and icon are  
only for your own reference so you can find the  
connection at a later date.  
Tip: If you want to have a connection saved for both local and  
remote, it is recommended the connection name reflect the  
connection type, i.e. Raven local.  
b. Select OK.  
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Configuring your Raven  
2. Connect To  
a. Select COM1, or the comport to which the modem is  
connected, for the “Connect Using”.  
Figure 5-14: Connect To  
b. Type in 192.169.13.31 for Host Address.  
c. Change the “Port Number” to 2332.  
d. Select OK.  
3. Port Settings (serial only)  
a. Change or verify the settings:  
· Bits per Second: 115200 (default)  
· Data Bits: 8  
· Parity: None  
· Stop Bits: 1  
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Configuring your Raven  
· Flow Control: Hardware.  
Figure 5-15: Port Settings  
Tip: If you have configured the Raven for settings different than the  
defaults for Bits per Second, Data Bits, Parity, and/or Stop Bits, you  
will need to use your changed settings.  
b. Select OK.  
4. Connected  
Figure 5-16: HyperTerminal : connected  
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Configuring your Raven  
a. Type AT and press Enter. You should get a reply of  
“OK” or “0”.  
b. To see what you are typing as you type it, you will  
need to turn on the echo and verbose mode. Type  
ATE1V1 and press Enter.  
c. If you get a reply of “OK”, then you entered the  
command successfully. If you get a reply of “0” or  
“ERROR”, try entering the command again.  
AT Commands  
When using a terminal application, you will need to manually  
type in each command.  
For most commands, when you are entering them using a  
terminal connection, you will need to preface the  
command with AT (exceptions are noted), i.e. ATA which  
is listed as A.  
Some commands have specific parameters while other  
commands will take whatever you type.  
Required variable parameters are denoted with italicized  
text, example, Dn. The n is variable.  
Acceptable parameters and/or specific formats are listed  
with each command.  
Most commands with parameters can be entered with ? to  
read the current value (for example, AT&D? will respond  
with “2” if the default has not been changed).  
Optional parameters are denoted with square brackets [ ].  
AT Commands are not case sensitive. A capital “E” is the  
same as a lowercase “e”.  
When you are using a terminal connection, if you enter a  
command which is recognized by the Raven, it will  
respond with “OK”. If the command is not recognized, the  
response will be “ERROR”.  
Those commands applicable only to certain model  
numbers of the Raven will be noted.  
Caution: Symbols listed with commands, such as *, /, &, or ?, are  
part of the command and must be included. Commands with symbols  
other than * may require PassThru mode.  
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6
6: Data Communication and Host  
Modes  
The Raven plays the part of a HOST when a computer or  
another device is connected directly to its port and routes data  
to/from the connected device to the cellular network.  
Caution: The Raven moves data from one port to the cellular  
network in a simple one-to-one routing. It does not employ a routing  
table or any complicated routing protocol.  
Tip: If you need to have one-to-many routing, you can connect the  
Raven to a router. The router would provide the multiple routing and  
the Raven would provide one-to-one for the router to the cellular  
network and the Internet.  
As the host, the Raven can use different communication  
modes:  
Basic Modes  
AT: The Raven accepts and responds to standard AT  
commands.  
PassThru: Direct connection to internal hardware (OEM  
Module) of the Raven.  
Telnet: The Raven autoanswers TCP connections to allow  
terminal emulation using remotely using the cellular  
connection.  
Tip: By default, the Raven is in AT Mode and allows AT Commands  
to be entered via terminal connection (through the local port  
connection) or remotely (through the cellular network). PassThru  
Mode can only be exited by resetting the Raven. All serial modes are  
entered by use of a startup mode command.  
Serial Modes  
PPP Mode: The Raven uses PPP to communicate with a  
device or computer connected to the serial.  
SLIP Mode: The Raven uses SLIP to communicate with a  
device or computer connected to the serial.  
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Data Communication and Host Modes  
UDP and UDP PAD: Any data received on the serial port  
is assembled into UDP packets and sent to the sessions  
associated IP address and Port (described later). Any  
responses received from the associated IP address and port  
destined for the Device Port are unwrapped and sent out  
the serial port.  
TCP and TCP PAD: Any data received on the serial port is  
packaged into TCP messages and sent to the associated  
connections IP address and Port (described later). Any  
data received from the TCP peer is unwrapped and sent  
out the serial.  
Data Communication  
Public and Private Modes: The method used by the Raven  
to pass an IP address to a connected device.  
Keepalive: How the Raven maintains its connection to the  
cellular network.  
Basic Modes  
Start up Mode  
The serial port of the Raven can be configured to enter any of  
the modes automatically on power up (in most cases, this is  
also after it has registered on the cellular network). This is  
done by setting the Startup Mode Default to the desired mode.  
If this setting is nonzero, the modem will enter the specified  
mode after 5 seconds. If you want to cancel this behavior, the  
ATMD0 command can be used before the 5second timeout  
expires.  
You can configure the Startup Mode in AceManager at part of  
the UDP group.  
Figure 6-1: AceManager : UDP - MD  
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Data Communication and Host Modes  
If the serial port of the Raven is in any mode other than AT or  
PassThru, the AT command mode can be reentered by:  
Deactivating DTR (if &D2 or Ignore DTR, S211, is not set).  
Issuing the +++ escape sequence (if Disable AT Escape,  
DAE, is not set).  
Resetting or Power cycling the modem.  
Note: DTR needs to be asserted (S211=1 or &D0) by the host before  
PPP Mode, SLIP Mode, UDP PAD Mode, or TCP PAD Mode can be  
entered.  
AT Mode  
Using a terminal connection, AT commands are used to  
configure the modem, command it to do something, or query a  
setting. For a full listing of the AT commands, refer to the  
appendix. AceManager is a graphical user interface for most  
AT Commands.  
AT commands must always be terminated by <CR> (ASCII  
character 0x0D), a carriage return (pressing enter on the  
keyboard). Some may also include a new line or line feed  
<LF>.  
If E=1 (Echo On), the AT command (including the termi‐  
nating <carriage return) will be displayed (output) before  
any responses.  
Two settings affect the format of AT command output: V  
(Verbose) and Q (Quiet).  
If Q=1 (Quiet On), no result codes are output whatsoever,  
so there is no response generated by a (non query)  
command.  
If Q=0 (Quiet Off), result codes are output. The format of  
this output is then affected by the Verbose setting.  
If Quiet mode is off, the result code is affected as follows:  
For V=1 (Verbose mode), the textual result code is sur‐  
rounded by a carriage return and new line. Any AT  
query response is also surrounded by a carriage return  
and new line.  
For V=0 (Terse mode), a numeric result code is output  
with a single trailing carriage return (no new line is  
output), while any AT query response is followed by a  
carriage return and new line (there is no preceding  
output).  
For example, possible output to the AT command AT ”  
with carriage return (assuming quiet mode is not on) is:  
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Data Communication and Host Modes  
carriage return if V=0  
carriage return and new line OK another carriage  
return and new line if V=1  
Note: These commands work for the port on which they are executed.  
For example, if the user types ATE1 and then AT&W using a serial  
port connection, it will set the serial port to Echo On.  
PassThru Mode  
In PassThru mode, the Raven does not behave normally, all  
port communication is passed directly between the internal  
hardware and the computer connected directly to the modem.  
This mode can be used to configure hardwarespecific settings.  
For example, provisioning, troubleshooting, communicating  
with legacy equipment, etc.  
Caution: ALEOS is disabled in PassThru Mode. You cannot use  
most ALEOS specific commands while the modem is in PassThru  
Mode. While in PassThru mode, you also cannot use AceManager to  
connect with the PinPoint.  
Issuing the AT\APASSTHRU” from a terminal emulation  
enters this mode. The modem responds with OK, at which  
point a direct connection to the internal hardware is estab‐  
lished. You can also configure the modem to enter PassThru  
mode on start up using MD.  
Tip: PassThru can only be exited by resetting or power-cycling the  
modem. This mode cannot be entered via a remote Telnet session.  
You can configure a string of AT commands to be sent to the  
Raven when it enters PassThru and other PassThru settings.  
Figure 6-2: AceManager : PassThru  
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Data Communication and Host Modes  
PassThru Mode allows only specific AT commands. Some  
ALEOS commands will be unavailable when the Raven is in  
PassThru mode. The commands usable also depend heavily on  
the modem model number (found on the label on the top of  
the Raven).  
Note: Some internal hardware requires upwards of 20 seconds  
before AT commands can be entered, so be patient if there seems to  
be no response to AT commands.  
Te l n e t M o d e  
In AceManager you can configure Telnet operation.  
Figure 6-3: AceManager : S0  
If you need to change the port for Telnet (for example, you  
have the default port blocked on your firewall), the option is  
on the Other tab. The default telnet port is 2332. You can also  
change the Telnet timeout, if the connection is idle, default 2  
minutes.  
Figure 6-4: AceManager : Other - *TPORT, *TELNETTIMEOUT.  
Serial Modes  
PPP  
In PPP mode, the Raven acts as a PPP server, providing an IP  
address, and DNS servers (if available) to the connected device  
or computer.  
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PPP mode is entered from the AT mode by using any of the  
following commands:  
AT\APPP  
ATDT10.0.0.1  
ATDT10001  
ATD#19788 or #777 *99***1#  
CLIENT  
In response to any of the preceding commands, the Raven will  
respond with CONNECT a carriage return and new line and is  
ready for the host to begin PPP negotiations. The IP received  
by the host in the resulting negotiation will either be a private  
(nonroutable) IP address or a public (networkroutable) IP  
address provided by the network, depending on the settings of  
*HOSTPRIVMODE. If *HOSTPRIVMODE=1, the value of  
the private IP address can be determined beforehand by  
querying S110. The private IP address to be used can be  
defined with the command AT*HOSTPRIVIP=192.168.100.33,  
substituting the desired IP address.  
Figure 6-5: AceManager : PPP/Ethernet  
Using a private IP insulates the PPP client from changes in IP  
addresses of the underlying network. The will perform basic  
NATlike address translation on all packets.  
If a public IP address is being used, any changes in the IP (as  
determined by the wireless network) will result in the PPP link  
to the host being disconnected, requiring the host to reinitiate  
it. The public IP is passed to the host in the PPP negotiations,  
so when the network forces a change, the modem has to force  
the host to renegotiate the PPP link to make this happen.  
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SLIP  
SLIP mode is entered be using the AT\ASLIP” command. As  
in PPP Mode, the IP address that the host assumes is affected  
by the setting of *HOSTPRIVMODE. SLIP does not negotiate  
the IP address with the connected device or computer, so  
before making a SLIP connection, the SLIP driver on that  
device or computer must be configured to use the IP address  
specified by querying S110.  
UDP and UDP Pad  
When the modem is in UDP PAD (Packet Assembly and Disas‐  
sembly) Mode, all characters received on the serial port are  
assembled into UDP packets and sent to the remote IP  
address/port or the Raven, and any packets received from the  
same IP/portdestined for the device port of Raven (see  
*DPORT)‐‐are disassembled and dumped onto the serial line.  
A UDP session is initiated by one of the following events:  
Using the Dial UDP (DP) AT command (example,  
ATDP192.168.3.23/3456).  
Setting the Startup Mode Default (MD) to 3 (UDP) so that  
a UDP session is entered automatically when the modem  
registers onto the network. Serial data will be sent to the  
IP/port specified in S53.  
Incoming UDP packets will be processed out the serial port if  
UDP auto answer is enabled (S82=2);  
The destination IP address matches that in S53 (if Friends  
Mode is enabled, the IP address also needs to be present  
on the Friends List);  
Or allow any IP is set (AIP=1);  
The modem is in AT mode (not in a current UDP or TCP  
session).  
UDP packet assembly is affected by the values of S50 (PAD  
Forwarding Timeout) and S51 (PAD Forwarding Character).  
Data received in the serial buffer will be transmitted when the  
idle intercharacter timeout specified in S50 (in tenths of  
seconds) occurs or when a character is received that matches  
S51 (if nonzero).  
UDP Auto Answer  
UDP auto answer (previously called UDP halfopen) is set  
with S82=2. When set, the Raven will automatically establish a  
UDP session to the source IP address and port of the UDP  
packet received. The Raven will remain “locked” to this one  
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Data Communication and Host Modes  
remote IP/port until no data is sent or received for the time  
interval defined in the UDP auto answer timeout (S83).  
During this session, packets from other IP/port addresses will  
be rejected, unless *UALL is set. Whether or not an incoming  
packet will cause the modem to enter a UDP session is always  
dependent on the S53 and AIP settings.  
The Normal UDP Mode (MD3) can be combined with UDP  
auto answer to cause the incoming serial data to be sent in  
UDP packets (instead of being treated as AT commands), while  
allowing sessions to be established from different UDP  
sources. A UDP session will be initiated either by incoming  
serial data or by an incoming UDP packet. The session, started  
by either method, will be terminated when no data has been  
sent or received for the S82 period. Once the session termi‐  
nates, another may be initiated by either means.  
When idle, after the timeout has occurred, the modem is in AT  
command mode on the serial port, and any valid AT command  
may be entered during this time.  
Tip: It is best to ensure the idle time-outs for TCP and UDP are never  
0 if you're going to be using auto-answer, or either PAD mode. In  
those circumstances, you will want the modem to close the socket if  
the connection goes idle for too long, particularly if the other side  
doesn’t normally close the connection.  
When the session is initiated by serial data, the new session  
will be established using the destination address specified in  
S53. The S53 setting can be changed if the connect to last UDP  
setting (*UDPLAST=1) is set. The address in S53 will be  
updated to reflect the address of the last session initiated by an  
incoming UDP packet. So that when new data is received over  
the host serial port while in the idle state, a session will be re‐  
established with the last address. (This behavior is the same as  
the previous Hybrid2 (MD6) mode).  
Tip: TCP auto answer (S0) may also be set simultaneously with UDP  
auto answer. Then, when in the idle state, the modem will accept  
either a TCP or UDP incoming packet, and enter a TCP or UDP  
session as appropriate.  
Reliable UDP  
Reliable UDP adds a simple protocol on top of UDP to provide  
reliable delivery of data. When data is received from the host  
serial port, a 2 byte header is added to the data, containing a  
message type and a sequence number. The Raven will continue  
to send this data (buffering any received data in the meantime)  
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Data Communication and Host Modes  
until it receives an acknowledgement with this sequence  
number. If an acknowledgement is not received within the  
timeout period (specified in S7), the data will be retrans‐  
mitted. This will continue until an acknowledgement is  
received or the modem is reset. Likewise any UDP packets  
received by the Raven are expected to have this simple header.  
The Raven will issue an acknowledgement for any valid  
packets which are received.  
To configure the Raven for a normal UDP session, you need to  
set the Startup Mode Default to 73 (ATMD73). If you are using  
two modems, configure the Destination IP and Port in each to  
point to each other. Serial data will then be sent reliably  
between the two.  
Caution: Although it adds reliability, the simple implementation of the  
Reliable UDP mode in the does not check for duplicate packets.  
UDP Multicast Mode  
UDP Multicast mode results in any data received from the host  
serial port being sent to all the clients in the address list. The  
remote port number is taken from S53. To avoid flooding the  
network, the packets are sent to each client with a 20ms pause  
in between. The receipt of UDP packets works as in normal  
UDP mode (i.e. bound by the value S53 and/or AIP). Since it  
may take a while to transmit the data to all hosts (especially if  
all 20 Modbus entries are used and name resolutions are  
required), new data received from the host port is buffered  
until current transmissions to all hosts are finished.  
Enter the list of target IPs in the address list (ADDR LIST). The  
index numbers in the list arenʹt used. Configure for a normal  
UDP session. Set the Startup Mode Default to 83 (ATMD83).  
Configure the Destination port to match the device port of the  
remote modems.  
TCP and TCP Pad  
When the Raven is in a TCP session, all characters received on  
the serial port are assembled into TCP packets and sent to the  
modeʹs remote IP address/port, and any packets received from  
the remote end of the TCP connection are disassembled and  
dumped onto the serial line.  
A TCP connection is established by one of the following  
methods:  
Using the Dial TCP (DT) AT command. For example,  
ATDT192.168.3.23/3456.  
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TCP auto answer is enabled (S1), a TCP connection request  
is received, and the modem is not in a data session.  
Data is received on the serial port and  
· The Startup Mode Default (MD) is 4 (auto TCP)  
· The remote TCP destination, as defined in S53, success‐  
fully responds to the TCP connection request.  
The value of S7 (TCP Connection Timeout) specifies the  
number of seconds to wait, after initiating a TCP connection  
attempt, for a successful connection to be established. If the  
connection has not been successfully established before the  
timeout occurs, ERROR/BUSY is returned.  
TCP packet assembly is affected by the values of S50 (PAD  
Forwarding Timeout) and S51 (PAD Forwarding Character).  
Data received in the serial buffer will be transmitted when the  
idle intercharacter timeout specified in S50 (in tenths of  
seconds) occurs or when a character is received that matches  
S51 (if nonzero).  
The TCP session will be terminated if no data is transmitted or  
received for the time interval specified in TCPT and TCPS.  
TCPT is the number of minutes (TCPS=0) or seconds (TCPS=1)  
used for this idle timeout.  
Caution: TCPT should never be 0 when using the TCP mode. A  
broken TCP session can result in the modem being left with a TCP  
half-open connection that can only be terminated with a reset.  
TCP Auto Answer  
TCP auto answer (S0=1|2) also allows a TCP connection  
request to be “answered” when the modem is idle, not in a  
data session. The TCP connection requestʹs destination port  
has to match the modemʹs device port.  
Note: UDP auto answer may also be set simultaneously with TCP  
auto answer. Then, when in the idle state, the modem will accept  
either a TCP connection request or UDP incoming packet, and enter a  
TCP or UDP session as appropriate.  
Hybrid Modes  
Hybrid modes are supported mainly for legacy implementa‐  
tions. Some previous hybrid modes (MD=5, 6) are no longer  
implemented as special, unique modes. Now that UDP auto  
answer (UDP Halfopen, S82=2) can be enabled in conjunction  
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with UDP PAD mode (MD3), effectively this is the same as  
MD5 and MD6 previously accomplished. Setting MD5 and  
MD6 are still supported, but not recommended.  
AT Command  
Hybrid Mod Hybrid Mode2  
(MD5) (MD6)  
3
2
1
0
3
2
1
1
MD  
S82  
S0  
*UDPLAST  
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Data Communication  
Note: The Raven forwards  
messages to and from the  
cellular network for only ONE  
device per port. The Raven is a  
one-to-one gateway and does  
not have advanced routing  
features required to do one-to-  
many routing.  
The primary purpose of the Raven is to forward data from a  
single device connected to one of the ports to the cellular  
network and, ultimately, under most circumstances, to the  
Internet in a onetoone gateway configuration.  
When the Raven obtains its IP address from TELUS, it also  
obtains the network routing information necessary to forward  
messages to their routers which can then forward on from  
there. The Raven then acts as a router for the device connected  
to it, forwarding to or from the cellular network.  
Public and Private Mode  
In Public Mode, the Raven will pass the IP address assigned by  
the cellular network to the device connected to its port. Public  
Mode is the default mode for the Raven.  
If you need more control over which gateway address, device  
address, and netmask that is given out by the internal DHCP  
server, you can use the private host mode, *HOSTPRIVMODE,  
and set the internal network IP addresses. The Raven will use  
NAT to forward packets to the end device.  
Tip: When using Public mode, Sierra Wireless recommends  
connecting the modem directly to the computer or other end device.  
Using a hub or switch may prevent the Raven from updating the IP  
address of the end device when an IP address is received from the  
cellular network.  
In AceManager, the Private mode settings are part of the PPP/  
Ethernet group.  
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Figure 6-6: AceManager : PPP/Ethernet  
*HOSTPRIVMODE Set to 1 to enable the explicit IP  
addresses.  
*HOSTPRIVIP Set to the IP address you want the Raven  
to give to your device.  
*HOSTPEERIP Set to the IP address you want for the  
Raven.  
*HOSTNETMASK Set to the subnetmask, generally  
255.255.255.0.  
Tip: If you are using Private Mode (*HOSTPRIVMODE=1), you will  
need to make sure that *HOSTPRIVIP and *HOSTPEERIP are on the  
same subnet. If the subnet mask is 255.255.255.0, it is safe to use  
192.168.x.y for each as long as the x is the same number (0 in the  
example screen shot above) and the y is different (1 and 2 in the  
example) and between 0 and 254.  
Keepalive  
Keepalive is used to test the connection to the cellular network  
by pinging an IP address after a specified period of inactivity.  
Keepalive is only recommended for users who have a remote  
terminated modem that infrequently communicates to the  
network or if you have experienced issues over time where the  
modem can no longer be reached remotely.  
When Keepalive pings the IP address, an acknowledgement  
indicates there is an active connection to the network. If the  
Raven does not receive a response from the IP address, it will  
make additional attempts according to a backoff algorithm  
before determining the Internet connection is not functioning  
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Data Communication and Host Modes  
properly. If it determines the connection is not functioning, the  
modem will then attempt to reconnect to TELUS to reestablish  
IP connectivity.  
Configuring Keepalive  
In AceManager, the Keepalive settings are part of the Other  
group.  
Figure 6-7: AceManager : Other  
*IPPING sets the interval, in minutes, you want Keepalive  
to test the network connection. To disable Keepalive, set  
*IPPING to 0 (default setting).  
Note: 15 minutes is the minimum time which can be set for Keepalive.  
If you set *IPPING for a value less than the minimum, the minimum  
value will be set.  
*IPPINGADDR sets the IP address you want to use for the  
connection test.  
Caution: If *IPPINGADDR is left blank or is set to an invalid IP  
address (example, an IP which is unreachable or one which is not a  
valid IP address), modem performance will be adversely affected.  
Data usage using Keepalive  
Keepalive is an optional feature. If you frequently pass data  
with your modem, you most likely do not need to have  
Keepalive enabled. When using Keepalive, be aware that a  
ping moves approximately 66 bytes of data over the network  
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Data Communication and Host Modes  
and is billable by TELUS. The following *IPPING settings will  
incur approximate monthly data usage in addition to any other  
data usage:  
*IPPING  
15 minutes  
30 minutes  
60 minutes  
120 minutes  
Estimated Usage  
400k / month  
200k / month  
100k / month  
50k / month  
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7
7: IP Manager  
If you have a fleet of Sierra Wireless AirLink modems or even  
if you only have one, it can be difficult to keep track of the  
current IP addresses, especially if the addresses aren’t static  
but change every time the modems connect to Provider. If you  
need to connect to a modem, or the device behind it, it is so  
much easier when you have a domain name  
(car54.mydomain.com, where are you?).  
Reasons to contact the modem and/or the connected  
device:  
Requesting a location update from a delivery truck.  
Contacting a surveillance camera to download logs or  
survey a specific area.  
An oil derek that needs to be triggered to begin pumping.  
Sending text to be displayed by a road sign.  
Updating the songs to be played on a juke box.  
Updating advertisements to be displayed in a cab.  
Remote access to a computer, a PLC, an RTU, or other  
system.  
Monitoring and troubleshooting the status of the modem  
itself without needing to bring it in or go out to it.  
A dynamic IP address is suitable for many Internet activities  
such as web browsing, looking up data on another computer  
system, data only being sent out, or data only being received  
after an initial request (also called Mobile Originated).  
However, if you need to contact Raven directly, a device  
connected to the modem, or a host system using your Raven  
(also called Mobile Terminated), a dynamic IP won’t give you a  
reliable address to contact (since it may have changed since the  
last time it was assigned).  
Domain names are often only connected to static IP addresses  
because of the way most domain name (DNS) servers are set‐  
up. Dynamic DNS servers require notification of IP Address  
changes so they can update their DNS records and link a  
dynamic IP address to the correct name.  
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IP Manager  
Dynamic IP addresses are granted only when your Raven  
is connected and can change each time the modem recon‐  
nects to the network.  
Static IP addresses are granted the same address every  
time your Raven is connected and are not in use when  
your modem is not connected.  
Since many cellular providers, like wirebased ISPs, do not  
offer static IP addresses or static address accounts cost a  
premium vs. dynamic accounts, Sierra Wireless AirLink  
Solutions developed IP Manager to work with a Dynamic DNS  
server to receive notification from Sierra Wireless AirLink  
modems to translate the modems dynamic IP address to a  
fully qualified domain name. Thus, you can contact your  
Raven directly from the Internet using a domain name.  
Understanding Domain Names  
A domain name is a name of a server or device on the Internet  
which is associated with an IP address. Similar to how the  
street address of your house is one way to contact you and  
your phone number is another, both the IP address and the  
domain name can be used to contact a server or device on the  
Internet. While contacting you at your house address or with  
your phone number employ different methods, using a  
domain name instead of the IP address actually uses the same  
method, just a word based name is commonly easier to  
remember for most people than a string of numbers.  
Understanding the parts of a domain name can help to under‐  
stand how IP Manager works and what you need to be able to  
configure the modem. A fully qualified domain name (FQDN)  
generally has several parts.  
Top Level Domain (TLD): The TLD is the ending suffix for  
a domain name (.com, .net, .org, etc.)  
Country Code Top Level Domain (ccTLD): This suffix is  
often used after the TLD for most countries except the US  
(.ca, .uk, .au, etc.)  
Domain name: This is the name registered with ICANN  
(Internet Corporation for Assigned Names and Numbers)  
or the registry for a the country of the ccTLD (i.e. if a  
domain is part of the .ca TLD, it would be registered with  
the Canadian domain registry). It is necessary to have a  
name registered before it can be used.  
Subdomain or server name: A domain name can have  
many subdomain or server names associated with it. Sub‐  
domains need to be registered with the domain, but do not  
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IP Manager  
need to be registered with ICANN or any other registry. It  
is the responsibility of a domain to keep track of its own  
subs.  
car54.mydomain.com  
.com is the TLD  
mydomain is the domain (usually noted as mydomain.com  
since the domain is specific to the TLD)  
car54 is the subdomain or server name associated with the  
device, computer, or modem registered with  
mydomain.com  
car54.mydomain.com.ca  
This would be the same as above, but with the addition of the  
country code. In this example, the country code (.ca) is for  
Canada.  
Tip: A URL (Universal Resource Locator) is different from a domain  
name in that it also indicates information on the protocol used by a  
web browser to contact that address, such as http://  
www.sierrawireless.com. www.sierrawireless.com is a fully qualified  
domain name, but the http://, the protocol identifier, is what makes the  
whole thing a URL.  
Dynamic Names  
When an IP address is not expected to change, the DNS server  
can indicate to all queries that the address can be cached and  
not looked up for a long period of time. Dynamic DNS servers,  
conversely, have a short caching period for the domain infor‐  
mation to prevent other Internet sites or queries from using the  
old information. Since the IP address of a modem with a  
dynamic account can change frequently, if the old information  
was used (such as with a DNS server which indicates the  
address can be cached for a long period of time) when the IP  
address changed, the domain would no longer point to the  
new and correct IP address of the modem.  
If your Raven is configured for Dynamic IP, when it first  
connects to the Internet, it sends a IP change notification to IP  
Manager. IP Manger will acknowledge the change and update  
the Dynamic DNS server. The new IP address will then be the  
address for your modems configured name.  
Once your modems IP address has been updated in IP  
Manager, it can be contacted via name. If the IP address is  
needed, you can use the domain name to determine the IP  
address.  
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Note: The fully qualified domain name of your Raven will be a  
subdomain of the domain used by the IP Manager server.  
Using IP Manager with your  
Raven  
To allow your Sierra Wireless AirLink modem to be addressed  
by name, the modem needs to have a minimum of three  
elements configured. You can also configure a second dynamic  
server as a backup, secondary, or alternate server.  
In AceManager, select Dynamic IP.  
Figure 7-1: AceManager: Dynamic IP  
*MODEMNAME : The name you want for the modem.  
There are some restrictions listed below for the modem  
name.  
*DOMAIN : The domain name to be used by the modem.  
This is the domain name of the server configured for  
*IPMANAGER1.  
*IPMANAGER1 : The IP address or domain name of the  
dynamic DNS server which is running IP Manager.  
*IPMANAGER2 : The secondary server for the domain.  
While it is optional to have two servers configured, it is  
highly recommended.  
Tip: You can use a domain name instead of the IP address for your  
IP Manager servers if you have DNS set up in your Raven.  
*IPMGRUPDATE1 and *IPMGRUPDATE2: How often,  
in minutes, you want the address sent to IP Manager. If  
this is set to zero, the modem will only send an update if  
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IP Manager  
the IP address changes (example, if your Raven is reset or  
is assigned a different IP address).  
*IPMGRKEY1 and *IPMGRKEY2: User defined password  
key which is used instead of AirLink secret key when  
using an IP Manager server other than the one provided  
by Sierra Wireless.  
Restrictions for Modem Name  
For the Modem Name, you should use something which is  
unique but also easy to remember. Your company name or the  
intended function of the modem are recommended. If you  
have more than one modem and want to name them the same,  
you can append a number for each. Since it is an Internet  
domain name, there are some restrictions for the name.  
Must begin with a letter or number  
Can include a hyphen ()  
Cannot contain spaces  
Must be no longer than 20 characters total  
Data Usage for IP Manager Server  
Updates  
The IP Manager update is a small packet sent to the server  
with a response sent back to the modem. If you have  
*IPMGRUPDATE1 or *IPMGRUPDATE2 set to any number  
but zero, the modem will send the update not only when it  
receives a new IP address but at the time interval as well. The  
data traffic could be billed by your carrier.  
Each update is a total of 68 bytes from the modem with a 50  
byte total response from the server for a round trip update of  
118 bytes.  
interval  
(minutes)  
total bytes per  
day (24 hours)  
10  
30  
16992 bytes  
5664 bytes  
2832 bytes  
339.84 bytes  
60  
500  
Eairlink.com  
As a service, Sierra Wireless maintains a IP Manager servers  
which can be used for any AirLink modem.  
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IP Manager  
Note: The IP Manager service  
from Sierra Wireless is currently  
not a guaranteed service though  
every effort is made to keep it  
operational 24/7.  
*DOMAIN : eairlink.com  
*IPMANAGER1 : edns2.eairlink.com  
*IPMANAGER2 : eairlink.com  
Tip: When using the IP Manager service offered by Sierra Wireless,  
since there are many modems using the service, it is even more  
imperative to have a unique name for your modem.  
Understanding DNS  
The Raven has the ability to query DNS servers in order to  
translate domain names into IP addresses. This allows you to  
use domain names in place of IP addresses for most of the  
configuration options requiring IP addresses. This is important  
if your Raven will need to contact another modem or other  
device that has a domain name but an unknown or dynamic IP  
address (such as another remote Raven using IP Manager).  
Configuring DNS  
Generally, when your Raven receives its IP address from  
Provider as part of the connection process, it will also receive  
the DNS servers to use for resolving (or translating) names to  
IP addresses which it will automatically configure in the  
modem settings. Unless your Raven will be used on a network  
with other modems or devices which have names internal to  
the local network or frequently changing IP addresses, the  
DNS servers provided by Provider should be all you need.  
If the Raven will be communicating with a device that has a  
domain name but changes its IP address frequently (such as  
another AirLink modem using IP Manager) or is on a network  
where devices are accessed by names rather than IP addresses,  
you will want to put in an alternate DNS (*DNSUSER) where  
that domain is updated, such as the IP Manager server the  
remote modem is using or the listing of IP addresses to names  
is kept.  
If you need to manually configure DNS, in AceManager, select  
DNS.  
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IP Manager  
Figure 7-2: AceManager: DNS  
*DNS1 and *DNS2 The primary and secondary DNS  
servers set by Provider when your Raven gets its IP  
address.  
*DNSUSER Set this, if desired, to an additional DNS  
server to query first before the primary or secondary (just  
as a hosts file is queried first on a computer). If *DNSUSER  
is set to 0.0.0.0, it will be ignored.  
*DNSUPDATE This command sets how often you want  
DNS Updates to be requested. Otherwise the Raven will  
only send updates when it is reset, powered up, or the IP  
address is granted by network changes.  
The “PPP-Peer” Domain Name  
The Raven uses the unqualified domain name of “ppppeer”  
when it is in PPP or SLIP address mode to resolve the address  
of the device or computer connected via PPP or SLIP address.  
If the Raven is not in PPP or SLIP address mode, “ppppeer”  
will resolve to 0.0.0.0.  
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8
8: Configuring Modbus/BSAP  
The Raven supports Modbus ASCII, Modbus RTU, BSAP, and  
can also emulate other protocols like DF1 or others using its  
Modbus Variable feature.  
Modbus Overview  
The Modbus Protocol, developed by Modicon in 1979,  
provides for clientserver (also referred to as masterslave)  
communications between intelligent devices. As a de facto  
standard, it is the most widely used network protocol in the  
industrial manufacturing environment to transfer discrete/  
analog I/O and register data between control devices. Modbus,  
BSAP, and other Modbus variations are often used in  
conjunction with telemetry devices.  
Tip: This section is just a brief overview of Modbus. For more infor-  
mation, refer to your Modbus equipment distributor or manufacturer or  
http://www.modbus.org.  
Te l e m e t r y  
Telemetry is an automated communications process by which  
data is collected from instruments located at remote or inacces‐  
sible points and transmitted to receiving equipment for  
measurement, monitoring, display, and recording. Trans‐  
mission of the information may be over physical pairs of wires,  
telecommunication circuits, radios or satellite.  
Remote Terminal Unit (RTU)  
Modbus was originally designed to be used in a radio  
environment where packets are broadcast from a central  
station (also called master or host) to a group of remote units.  
Each remote unit, Remote Terminal Unit (RTU), has a  
hexidecimal identification number (ID). The first part of the  
broadcast packet contains an RTU ID which corresponds to the  
ID of one of the remote units. The Modbus host looks for the  
ID and sends to only the unit with the matching ID. The RTU  
would then reply back to the central station.  
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The RTU connects to physical equipment such as switches,  
pumps, and other devices and monitors and controls these  
devices. The RTU can be part of a network set up for Super‐  
visory Control and Data Acquisition.  
Supervisory Control and Data Acquisition (SCADA)  
Supervisory Control and Data Acquisition (SCADA) describes  
solutions across a large variety of industries and is used in  
industrial and engineering applications to monitor and control  
distributed systems from a master location. SCADA encom‐  
passes multiple RTUs, a central control room with a host  
computer (or network), and some sort of communication infra‐  
structure.  
SCADA allows for “supervisory” control of remote devices as  
well as acquiring data from the remote locations. Program‐  
mable Logic Controllers allow for a higher degree of  
automated SCADA.  
Programmable Logic Controller (PLC)  
A Programmable Logic Controller (PLC) is a small industrial  
computer which generally monitors several connected sensor  
inputs and controls attached devices (motor starters, solenoids,  
pilot lights/displays, speed drives, valves, etc.) according to a  
usercreated program stored in its memory. Containing inputs  
and outputs similar to an RTU, PLCs are frequently used for  
typical relay control, sophisticated motion control, process  
control, Distributed Control System and complex networking.  
Modbus TCP/IP  
Modbus TCP/IP simply takes the Modbus instruction set and  
wraps TCP/IP around it. Since TCP/IP is the communications  
standard for the Internet and most networked computers, this  
provides a simpler installation. Modbus TCP/IP uses standard  
Ethernet equipment.  
Raven Modbus on UDP  
When Sierra Wireless AirLink modems are used in place of  
radios, a Raven is connected to the central station (host) and  
aRaven is connected to each remote unit. When the Raven is  
configured for Modbus with UDP, the Raven connected to the  
host can store a list of IP addresses or names with matching  
IDs. When the host at the central station sends serial data as a  
poll request, the Raven at the host matches the RTU ID to a  
corresponding IP of a Raven at a remote unit. A UDP packet is  
assembled encapsulating the RTU ID and serial data trans‐  
mitted from the host. The UDP packet is then transmitted to  
the specific Raven at the remote unit matching the RTU ID.  
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Configuring Modbus/BSAP  
The remote Raven then disassembles the packet before trans‐  
mitting the RTU ID and serial data to the remote unit. The  
remote units operate in normal UDP mode and their data is  
sent to the host via the remote Raven and host Raven.  
Configuring the Raven at the  
Polling Host for Modbus on  
UDP  
This section covers a Polling Host with standard Modbus,  
variations may need additional AT commands.  
1. Configure the listening/device ports  
In AceManager, select Misc in the side menu.  
Figure 8-1: AceManager: Misc  
The destination port for the modem at the host needs to match  
the device port (*DPORT) in use on all the modems at the  
remote sites. For example, if the remote modems device port  
(*DPORT) is “12345”, then the Modbus host modemʹs S53  
destination port should be set to “12345”.  
Take note of (or set) the Device Port setting in *DPORT to  
configure the destination port on the remote modems.  
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Raven 1x  
2. Configure the default mode for start-up.  
In AceManager, select UDP in the side menu. Select the appro‐  
priate MD mode from the drop down menu.  
Figure 8-2: AceManager: UDP - MD  
MD13: Modbus ASCII  
MD23 : Modbus RTU (Binary)  
MD33: BSAP  
MD63: Variable Modbus individual parameters are set  
up manually.  
3. Configure IP addresses for the Modbus  
IDs.  
The last step of configuring the modem at the host is setting  
the IDs to their specific IPs. In AceManager, select the menu  
option Addr List.  
Figure 8-3: AceManager: Addr List.  
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Configuring Modbus/BSAP  
Addresses can be entered in decimal or hex. AceManager will  
translate hex entries into decimal. The number before the “=” is  
ID, the number after is the IP address. There can be a total of  
100 remote ID/Local addresses entered into the modem.  
When using AT commands via telnet or direct serial  
connection, use ATMLIST for decimal IDs and ATMLISTX for  
hexidecimal. For example, if the ID is 27 and the IP is  
123.123.123.124, you would enter it as  
ATMLIST27=123.123.123.124 or ATMLISTX1B=123.123.123.124.  
4. Optional: Dynamic IP Address  
If you do not have a static IP, the host modem should be  
configured to report its current IP to a Dynamic DNS (DDNS)  
server with IP Manager.  
In the Host modems configuration, instead of IP address for  
the Addr List (ATMLIST or ATMLISTX), substitute a single  
unique name for each modem, i.e. remote1, remote2, etc.  
When you configure IP Manager for the host modem, make  
note of your modem name and domain setting in AceManager  
in the menu selection Dynamic IP to be used with the remote  
modems.  
Figure 8-4: AceManager: Dynamic IP  
With names instead of IP addresses for the Address List, the  
host modem will query the DNS server for the current IP  
address assigned to the specific name of a remote modem to  
send a message corresponding to the ID.  
When you use names instead of IP addresses, to ensure your  
modems are updated quickly with the correct IP addresses for  
the names, you will want to set the DNS settings as well. In  
AceManager, select DNS.  
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Figure 8-5: AceManager: DNS  
Configure *DNSUSER to the same IP address as the IP  
Manager (*IPMANAGER1). If your modems have dynamic IP  
addresses and not static (the IP address can change when it is  
powered up), configure *DNSUPDATE to a low interval to  
allow frequent updates.  
Configuring the Remote Ravens  
for Modbus with UDP  
This section covers standard Modbus settings for the Raven at  
the remote unit, variations may need additional commands.  
1. Configure the ports  
In AceManager, select Misc in the side menu.  
Figure 8-6: AceManager: Misc  
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Configuring Modbus/BSAP  
The destination port for the modem at the host needs to match  
the device port in use on all the modems at the remote sites.  
For example, if the remote modems device port (see below) is  
“12345”, then the Modbus host modems S53 destination port  
should be set to “12345”.  
Set the destination port (S53) to match the device port of the  
host modem (*DPORT). Make sure the device port of the  
remote modem (*DPORT) matches the destination port of the  
host modem (S53).  
2. Configure IP addresses for the host.  
If the Host modem has a static IP address, enter it in the Desti‐  
nation Address for S53.  
Note: With a name instead of  
IPs for the host modem, the  
remote modems will query the  
DNS server for the current IP  
assigned to the host modem  
before sending data back to the  
host.  
If the modem at the host has a dynamic IP and is using IP  
Manager, instead of an IP address for S53, specify the name of  
the host modem (*MODEMNAME). If the remote modems are  
using a different DDNS than the host modem, you will need to  
specify the fully qualified domain name  
(*MODEMNAME+*DOMAIN).  
Note: Setting the Host modem IP address as the S53 Destination  
Address provides a low level security. The modem will not forward  
UDP traffic unless the source IP/port matches what is in S53.  
However, if you set *AIP=1, the modem will forward UDP traffic from  
any source IP address as long as it is accessing the modem on the  
configured *DPORT.  
3. Configure the default mode for start-up.  
Each modem at the remote locations will need to be configured  
to communicate with the modem at the host. In AceManager,  
select UDP in the side menu.  
Figure 8-7: AceManager: UDP  
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a. Enable S82, UDP auto answer.  
b. Set S83 to the idle timeout applicable to your appli‐  
cation, commonly 20.  
4. Configure other RTU settings.  
Other parameters may need to be changed, but this is  
dependent on the RTU type being used. As a minimum, this  
typically involves setting the proper serial settings to match  
your RTU.  
5. Optional: Dynamic IP Address  
If you do not have a static IP, the host modem should be  
configured to report its current IP to a Dynamic DNS (DDNS)  
server with IP Manager.  
You will need to match the name of the modem to the names  
specified in the host modems MLIST or MLISTX for the  
connected RTU.  
When you configure IP Manager for the host modem, make  
note of your modem name and domain setting in AceManager  
in the menu selection Dynamic IP to be used with the remote  
modems.  
Figure 8-8: AceManager: Dynamic IP  
When you use names instead of IP addresses, to ensure your  
modems are updated quickly with the correct IP addresses for  
the names, you will want to set the DNS settings as well. In  
AceManager, select DNS.  
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Configuring Modbus/BSAP  
Figure 8-9: AceManager: DNS  
Configure *DNSUSER to the same IP address as the IP  
Manager (*IPMANAGER1). If your modems have dynamic IP  
addresses and not static (the IP address can change when it is  
powered up), configure *DNSUPDATE to a low interval to  
allow frequent updates.  
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9
9: SNMP : Simple Network  
Management Protocol  
The Simple Network Management Protocol (SNMP) was  
designed to allow remote management and monitoring of a  
variety of devices from a central location. The SNMP  
management system is generally composed of agents (such as  
your Raven, a router, a UPS, a web server, a file server, or other  
computer equipment) and a Network Management Station  
(NMS) which monitors all the agents on a specific network.  
Using the management information base (MIB), an NMS can  
include reporting, network topology mapping, tools to allow  
traffic monitoring and trend analysis, and device monitoring.  
Authentication ensures SNMP messages coming from the  
agent, such as the Raven, have not been modified and the  
agent may not be queried by unauthorized users. SNMPv3  
uses a UserBased Security Model (USM) to authenticate and,  
if desired or supported, message encryption. USM uses a user  
name and password specific to each device.  
The Raven can be configured as an SNMP agent and supports  
SNMPv2c and SNMPv3.  
Management Information Base (MIB)  
The management information base (MIB) is a type of database  
used to compile the information from the various SNMP  
agents. Reports from various agents, such as the Raven, are  
sent as data in form designed to be parsed by the NMS into its  
MIB. The data is hierarchical with entries addressed through  
object identifiers.  
SNMP Traps  
SNMP traps are alerts that can be sent from the managed  
device to the Network Management Station when an event  
happens. Your Raven is capable of sending the linkUp trap  
when the network connection becomes available.  
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SNMP : Simple Network Management Protocol  
SNMP Configuration  
To configure your Raven to work as an SNMP agent, you can  
use either AceManager, or a terminal connection to configure  
the modem using AT commands. In AceManager, the SNMP  
commands are all part of the Other group under the Common  
group.  
There are only three commands to set for SNMP in the Raven:  
the listening port, the security level, and the trap destination.  
Figure 9-1: AceManager : Common > Other  
Listening Port  
*SNMPPORT sets the port for the SNMP agent to listen on. If set  
to zero, default, SNMP is disabled.  
Tip: SNMP generally uses port 161, however most Internet providers  
(including cellular) block all ports below 1024 as a security measure.  
You should be able to use a higher numbered port such as 10161.  
Security Level  
*SNMPSECLVL sets the security level and which version of  
SNMP communications are used.  
0 No security required. SNMPv2c and SMNPv3 commu‐  
nications are allowed.  
1 Authentication required. SNMPv3 is required to do  
authentication and SNMPv2c transmissions will be silently  
discarded. Authentication is equivalent to the authNoPriv  
setting in SNMPv3.  
2 Authentication required and messages are encrypted.  
SNMPv3 is required to do authentication. SNMPv2c and  
SNMPv3 authNoPriv transmissions will be silently  
discarded. Authentication and encryption is equivalent to  
the authPriv setting in SNMPv3.  
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SNMP : Simple Network Management Protocol  
User Name and Password  
The user name is ʹuserʹ. The user name cannot be changed. The  
Ravenʹs password is used as the SNMP password (default is  
ʹ12345ʹ).  
Tip: The eight-character password requirement for SMNPv3 is not  
enforced by the PinPoint X Agent to allow the default password to  
function. Your SNMP administrator or MIS may require you to change  
to a more secure and/or longer password.  
To change the password in the Raven, select Modem from the  
top menu line in AceManager.  
Figure 9-2: AceManager : Change Password menu option  
The current password will be preentered. As you type the  
new password and confirm it, the characters you type will be  
obscured by “x”. For the password, you can use numbers,  
letters, and/or punctuation.  
Figure 9-3: Change Password  
Caution: The password is case sensitive. “drowssaP” is not the same  
as “drowssap”.  
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SNMP : Simple Network Management Protocol  
Trap Destination  
*SNMPTRAPDEST needs to be set with the destination IP and  
port. If either are set to zero or empty, SNMP traps are  
disabled.  
Note: Traps are sent out according to the SNMP security level (i.e. if  
the security level is 2, traps will be authenticated and encrypted).  
Currently, the only trap supported is LinkUp.  
Community String  
The community string can be configured using *SNMPCOM‐  
MUNITY. The default is “public”.  
SNMP MIB Definition Sample  
AIRLINK-MIB DEFINITIONS ::= BEGIN  
IMPORTS  
ObjectName FROM SNMPv2-SMI  
MODULE-COMPLIANCE FROM SNMPv2-CONF;  
org OBJECT IDENTIFIER ::= { iso 3 }  
dod OBJECT IDENTIFIER ::= { org 6 }  
internet OBJECT IDENTIFIER ::= { dod 1 }  
private OBJECT IDENTIFIER ::= { internet 4 }  
enterprises OBJECT IDENTIFIER ::= { private 1 }  
airlink OBJECT IDENTIFIER ::= { enterprises 20542 }  
general OBJECT IDENTIFIER ::= { airlink 1 }  
common OBJECT IDENTIFIER ::= { airlink 2 }  
status OBJECT IDENTIFIER ::= { airlink 3 }  
gps OBJECT IDENTIFIER ::= { airlink 4 }  
-- GENERAL --  
phoneNumber OBJECT-TYPE  
SYNTAX DisplayString (SIZE (10))  
MAX-ACCESS read-only  
STATUS current  
::= { general 1 }  
deviceID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 2 }  
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SNMP : Simple Network Management Protocol  
electronicID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 3 }  
modemType OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 4 }  
aleosSWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 5 }  
aleosHWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 6 }  
modemSWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 7 }  
modemHWVer OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { general 8 }  
-- COMMON --  
date OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 1 }  
otaProgrammingEnable OBJECT-TYPE  
SYNTAX INTEGER {  
disabled(0),  
enabled(1) }  
MAX-ACCESS read-only  
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STATUS current  
::= { common 2 }  
devicePort OBJECT-TYPE  
SYNTAX INTEGER(0..65535)  
MAX-ACCESS read-only  
STATUS current  
::= { common 3 }  
netUID OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 4 }  
netPW OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 5 }  
requestPAP OBJECT-TYPE  
SYNTAX INTEGER {  
no(0),  
yes(1) }  
MAX-ACCESS read-only  
STATUS current  
::= { common 6 }  
destinationAddress OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 7 }  
destinationPort OBJECT-TYPE  
SYNTAX INTEGER(0..65535)  
MAX-ACCESS read-only  
STATUS current  
::= { common 8 }  
serialPortSettings OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { common 9 }  
serialPortFlowControl OBJECT-TYPE  
SYNTAX INTEGER {  
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none(0),  
hardware(2),  
software(4) }  
MAX-ACCESS read-only  
STATUS current  
::= { common 10 }  
-- STATUS --  
ipAddress OBJECT-TYPE  
SYNTAX IpAddress  
MAX-ACCESS read-only  
STATUS current  
::= { status 1 }  
netState OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 2 }  
netChannel OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 3 }  
rssi OBJECT-TYPE  
SYNTAX INTEGER(-125..-50)  
MAX-ACCESS read-only  
STATUS current  
::= { status 4 }  
serialSent OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 5 }  
serialReceived OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { status 6 }  
hostMode OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 7 }  
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powerMode OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { status 8 }  
fixObtained OBJECT-TYPE  
SYNTAX INTEGER {  
no(0),  
yes(1) }  
MAX-ACCESS read-only  
STATUS current  
::= { gps 1 }  
satelliteCount OBJECT-TYPE  
SYNTAX INTEGER  
MAX-ACCESS read-only  
STATUS current  
::= { gps 2 }  
latitude OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { gps 3 }  
longitude OBJECT-TYPE  
SYNTAX DisplayString  
MAX-ACCESS read-only  
STATUS current  
::= { gps 4 }  
END  
Display Responses  
The string that is displayed for these objects is the same  
display for the corresponding AT Command.  
Object  
phoneNumber  
deviceID  
AT Command  
*NETPHONE?  
*DEVICEID?  
electronicID  
aleosSWVer  
I3  
I1  
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SNMP : Simple Network Management Protocol  
Object  
aleosHWVer  
AT Command  
I1  
modemSWVer  
modemHWVer  
date  
I2  
I2  
*DATE?  
otaProgrammingEnable OPRG?  
devicePort  
*DPORT?  
netUID  
*NETUID?  
netPW  
*NETPW?  
requestPAP  
destinationAddress  
destinationPort  
serialPortSettings  
serialPortFlowControl  
ipAddress  
*HOSTPAP?  
S53  
S53  
S23  
\Q  
*NETIP?  
netState  
*NETSTATE?  
*NETCHAN?  
*NETRSSI?  
not applicable for Raven-E  
not applicable for Raven-E  
*HOSTMODE?  
netChannel  
rssi  
serialSent  
serialReceived  
hostMode  
powerMode  
*POWERMODE?  
PinPoint line modems only  
fixObtained  
satelliteCount  
latitude  
PinPoint line modems only  
PinPoint line modems only  
PinPoint line modems only  
PinPoint line modems only  
longitude  
Product ID  
Each modem type has a unique ID associated with it so you  
can more easily identify the modem from its type on your  
network.  
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A
A: Configuration Commands  
The configuration commands (AT commands) in this chapter  
are arranged according to their placement in AceManager.  
The commands available in AceManager will depend of the  
model number of your Raven and, in some cases, the version  
of the ALEOS firmware installed.  
Note: Some commands can only be configured using a terminal  
emulation and typed AT commands. Some commands also require  
PassThru mode.  
Tip: You can use a fully qualified domain name instead of an IP  
address for most configuration options calling for an IP address if your  
Raven is configured to use DNS. DNS settings frequently come  
directly from TELUS while your Raven is registering on the cellular  
network and receiving it’s IP address.  
Info (information)  
The commands in the “Info” group have readonly param‐  
eters. They only provide information about the modem. Some  
of the information displayed in this group does not correspond  
directly to AT commands.  
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Figure 1-1: AceManager : Info  
*DEVICEID?  
The 64bit device ID the modem uses to identify itself to the  
cellular network.  
*NETPHONE?  
The modemʹs phone number, if applicable or obtainable.  
&V  
View active profile, the contents of the active registers. Not  
displayed with AceManager.  
In  
n=0 : Product name (for example, Raven).  
n=1 : The Ravens firmware (ALEOS) version, hardware ID,  
and copyright.  
n=2 : The internal hardwareʹs firmware version and  
relevant hardware ID.  
n=3 : The hardware moduleʹs unique identification number  
or serial number (ESN).  
n=5 : View active profile (the contents of the active  
registers). Not displayed with AceManager.  
Information Displayed in AceManager  
without AT Commands Listed  
Versions of ALEOS, internal hardware, boot, and MSCI:  
Versions of internally configured hardware and software.  
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Configuration Commands  
Status  
Most of the commands in the “Status” group have readonly  
parameters and provide information about the modem. The  
Status Group has more fields that can be displayed on most  
screens. You can either resize your window or use the scroll  
bar on the side to display the remainder.  
Figure 1-2: AceManager : Status  
*HOSTMODE?  
The current host mode (AT, PPP, UDP, etc.). If the Raven is not  
in AT mode, telnet into the modem to execute this command.  
*NETCHAN?  
The current active 1x/CDMA channel number.  
*NETERR?  
The EVDO or CDMA network frame error rate.  
*NETIP?  
Note: If there is no current  
network IP address, 0.0.0.0 may  
be displayed.  
The current IP address of the modem reported by the internal  
module, generally obtained from TELUS. This is the address  
can contact the Raven from the Internet.  
Tip: Use *NETALLOWZEROIP if you need to allow the display of an  
IP ending in a zero.  
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Raven 1x  
*NETOP?  
The current cellular carrier from the modemʹs firmware  
version, for example, TELUS.  
*NETRSSI?  
The current RSSI (Receive Signal Strength Indicator) of the  
Raven as a negative dBm value.  
Tip: The same information is displayed with the command S202?.  
*NETSERV?  
The type of service being used by the modem, for example  
Tech.  
*NETSTATE?  
The current network state:  
Connecting To Network: The Raven is in the process of  
trying to connect to the cellular network.  
Network Authentication Fail: Authentication to the  
cellular network has failed. Verify settings to activate the  
Raven.  
Data Connection Failed: The Raven failed to connect, and  
it is now waiting a set time interval before it attempts to  
reconnect. Verify settings to activate the Raven.  
Network Negotiation Fail: Network connection negoti‐  
ation failed. This is usually temporary and often clears up  
during a subsequent attempt.  
Network Ready: The Raven is connected to the 1x cellular  
network and ready to send data.  
Network Dormant: The Ravenis connected to the 1x  
cellular network, but the link is dormant. It will be woken  
up when data is sent or received.  
No Service: There is no cellular network detected.  
Hardware Reset: The internal module is being reset. This  
is a temporary state.  
*PRLSTATUS?  
The status of the most recent PRL Update.  
0 : None  
1 : In Progress  
2 : Success  
Any other value : Failure  
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Configuration Commands  
+HWTEMP?  
Displays the internal temperature of the radio module in  
degrees Centigrade.  
+PRL?  
Preferred Roaming List (PRL) version.  
Information Displayed in AceManager  
without AT Commands Listed  
Bytes and Packets Received and Sent: Network traffic for  
the applicable port.  
Number of System Resets: Counter of the number of  
system resets over the life of the modem or since the  
configuration was reset.  
Bad Password Count: Counter of the number of bad  
password attempts.  
IP Reject Count or Log: Rejected IP Data.  
Temperature of the Internal Hardware Module: The  
temperature of the internal radio module.  
AT Commands Requiring PassThru mode  
These commands are not displayed in AceManager.  
+CBIP?  
The current IP address of the modem reported by the internal  
module, generally obtained from TELUS. This is the address  
can contact the Raven from the Internet.  
Note: If there is no current network IP address, 0.0.0.0 may be  
displayed.  
+CMIP  
Mobile Station IP Address.  
+CSQ  
Received Signal Strength and Channel Frame Error Rate.  
+CSSN?  
Serving System.  
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Raven 1x  
+ECIO?  
Indicates the signaltonoise ratio, essentially the quality of the  
signal.  
+GSN  
ESN (Electronic Serial Number) of the internal hardware  
module.  
+WHWV  
Serial number of the module.  
+WPRL?  
Preferred Roaming List (PRL) version.  
+WSSW  
Software version of the internal hardware module.  
!RSSI  
Received Signal Strength Indicator. C3x10 or C3x10E.  
!STATUS  
Displays the current modem status. C3x10 or C3x10E.  
Format of response:  
Current band: <band>  
Current channel: <chan>  
SID:<sid> NID:<nid> Roaming:<n>  
Temp:<temp>  
Pilot [NOT] acquired  
Modem has [NOT] registered  
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Configuration Commands  
Common  
The groups under the heading Common encompass those  
commands that are common to most Sierra Wireless AirLink  
modems.  
Misc (Miscellaneous)  
The commands of the “Misc” group are a variety of commands  
that don’t directly fit in other categories.  
Figure 1-3: AceManager : Misc  
+++  
Note: +++ is not proceeded by  
AT nor does it require a carriage  
return (enter). There must be an  
idle time (set by S50) on the  
serial port before and after this  
command.  
AT Escape sequence. If the Raven is in a data mode (any mode  
other than PassThru), this command causes the modem to re‐  
enter AT command mode. The “+” is ASCII 0x2B.+++ is not  
available in AceManager.  
Tip: DAE=1 disables the +++ command.  
A/  
Note: A/ is not proceeded by AT.  
Reexecute last command. A/ is not used in AceManager.  
A
Manually answer an incoming connection. A is not used in  
AceManager.  
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Raven 1x  
D[method][d.d.d.d][/ppppp] or D[method][@name][/  
ppppp]  
Dial a connection to a remote IP and Port using method.  
Cannot be configured in AceManager.  
method=P : Establish a UDP connection  
method=T : Establish a TCP connection  
method=N : Establish a Telnet connection  
d.d.d.d= IP address to contact  
ppppp= port to contact  
Examples:  
ATD - Dial (establish) default connection.  
ATDP192.168.13.31/2332 - Dial (establish) UDP session to  
192.168.13.31, at port 2332.  
To end the connection, issue the +++ escape sequence or drop  
the DTR line (if Ignore DTR S211=0 or &D2). The default  
connection is set in S53.  
If the method, IP address, or port is omitted, the values from  
S53 are used. If a telnet connection is requested (N) and the  
port is not supplied, port 23 will be used instead of the value  
from S53.  
If a domain name is specified, the ʹ@ʹ symbol can be used to  
explicitly indicate the start of the name. For example, if  
ATDPHONY is issued, this will be interpreted as dial a UDP  
connection to “HONY”. To dial using the default method to  
host “PHONY”, one would issue ATD@PHONY.  
Several special dialing numbers exist to make it easy to  
establish a PPP or SLIP connection with the modem.  
ATD#19788 or ATDT#19788 will establish a PPP connection  
(see \APPP) and ATDT#7547 will establish a SLIP connection  
(see \ASLIP).  
Tip: The source port of the session is the Device Port (set by S110 or  
*DPORT).  
DS=n  
Allows a PPP connection to be initiated on the host port.  
n=2 : Initiates the PPP connection.  
Cannot be configured in AceManager.  
Hn  
HangUp Command.  
n=1 : Hangup  
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Configuration Commands  
With an AT telnet connection, this command will terminate the  
host data mode and return the Raven to an AT mode. Cannot  
be accessed in AceManager.  
O
Online (Remote): Causes the Raven to go from Command State  
to data state. Cannot be configured in AceManager.  
OPRG=n  
Enables/disables overtheair firmware upgrading of the  
Raven. When Sierra Wireless releases a new version of ALEOS,  
you can upgrade your remote modems with OPRG enabled.  
n=0 : Disables  
n=1 : Enables  
S53=[method][d.d.d.d][/ppppp]  
Destination IP address, port, and method. These are used as  
defaults for the D (Dial) AT command.  
method= P : UDP  
method=T : TCP  
method=N : Telnet  
d.d.d.d=IP address or domain name  
ppppp=the port address  
Examples:  
ATS53=T192.168.100.23/12345  
ATS53=foo.earlink.com  
Telnet to the specified IP at port 12345.  
ATS53=192.168.100.23/12345  
Query the specified IP at port 12345.  
ATS53=/12345  
Query port 12345.  
Z
Reset the Raven. In AceManager, this command is performed  
with the Reset option on the toolbar.  
Tip: *DATZ=1 will disable Z.  
&W  
Writes all changed modem settings. If this command is not  
issued, any modified values will revert back to their previous  
values at modem reset. Cannot be configured in AceManager.  
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Raven 1x  
+CICB=n  
Mode for answering data with the A (answer) or via auto  
answer (S0=1). Cannot be configured in AceManager. C3x11 or  
C3x11E only.  
n=0 : Data  
n=1 : Speech  
n=2 : Data once (10 minute timeout).  
*DATE=[mm/dd/yyyy],[hh:mm:ss]  
Sets and queries the internal clock. Either the date and time  
can be specified, or simply one of the two can be specified in  
which case the unspecified value will remain unchanged. The  
date and time are always specified 24hour notation.  
mm/dd/yyyy=date in month/day/year notation  
hh:mm:ss=time in 24hour notation  
*DPORT=n  
The modemʹs Device Port which the modem is listening on for  
inbound packets/data/polls. Can also be set with the command  
S110.  
n=165535  
*HOSTPAP=n  
Use PAP to request the user login and password during PPP  
negotiation on the host connection.  
n=0 : Disable PAP request (Default).  
n=1 : Takes user login and password from Windows DUN  
connection and copies to *NETUID and *NETPW.  
*NETALLOWZEROIP=n  
Allows the displayed IP address in *NETIP to end in zero (ex.  
192.168.1.0).  
n=0 : Do not allow.  
n=1 : Allow.  
*NETPW=pw  
The password that is used to login to the cellular network,  
when required.  
pw=password (30 characters maximum)  
*NETPHONE?  
The modems phone number, if applicable or obtainable.  
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Configuration Commands  
*NETROAMPREF=n  
Allow configuration of the roaming preference.  
n=0 : Restrict to home network only.  
n=13 : Allow roaming to affiliated networks.  
n=3  
*NETUID=uid  
The login that is used to login to the cellular network, when  
required.  
uid=user id (up to 64 bytes)  
*STATICIP=d.d.d.d  
Set the static IP required to be received from the network. If the  
modem does not get this IP address from the network, it will  
reset the internal hardware and try again. The default is 0.0.0.0,  
which allows any IP address from the network.  
d.d.d.d=IP address  
Example:  
AT*STATICIP=192.168.1.23  
Caution: STATICIP does not set the IP address of the modem, it  
merely tells the modem which IP address to expect. If the expected IP  
address is not granted while registering on the cellular network, the  
modem will try to register on the network again until it receives that IP  
address. If your account is set up for a dynamic IP address and you  
set an address for *STATICIP, you may not be able to register on the  
network at all since there is no guarantee you will receive the same  
dynamic IP address again.  
*STATUSCHK=n  
Checks if an SMS message has been received by the modem.  
n=1255 : Seconds between checks.  
n=0 : Never check.  
Serial  
This group includes commands specific to general use of the  
serial port.  
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Raven 1x  
Figure 1-4: AceManager : Serial  
En  
Toggle AT command echo mode.  
n=0 : Echo Off.  
n=1 : Echo On.  
Qn  
The AT quietmode setting. If quiet mode is set, there will be  
no responses to AT commands except for data queried.  
n=0 : Off (Default).  
n=1 : Quietmode on.  
S3=n  
The standard end of line character used to indicate the end of  
an AT command. This character is also used as the carriage  
return character for framing responses and result codes in  
command state. Cannot be configured in AceManager.  
n=0127 (ASCII character number)  
S4=n  
The standard line feed character sent by the modem to the host  
at the end of a response or return code in command state.  
Cannot be configured in AceManager.  
n=0127 (ASCII character number)  
S5=n  
This register sets the character recognized as a backspace  
during command entry. Cannot be configured in AceManager.  
n=0127 (ASCII character number)  
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Configuration Commands  
S6=n  
This register denotes the wait time, in seconds, before a blind  
dial (no dial tone detection). Cannot be configured in  
AceManager.  
n=210 seconds  
S8=n  
Whenever a dial command contains the comma character, the  
contents of this register specify the pause time for each comma.  
Cannot be configured in AceManager.  
n=0255  
S9=n  
Specifies the time that the received carrier must be present for  
the modem to recognize it and turn on Data Carrier Detect  
(DCD) if applicable. The implementation is entirely at the IWF  
modem. Cannot be configured in AceManager.  
n=0255  
S10=n  
Specifies the amount of time that the carrier from the remote  
modem can be lost before the modem goes onhook. This  
allows temporary disruptions to carrier without disconnecting.  
A setting of 255 causes the modem to disable Carrier Detect  
and presume carrier is always present. Cannot be configured  
in AceManager.  
n=12545  
S23=[speed],[databits][parity][stop bits]  
Serial line parameters. The settings take affect after reset.  
speed=300 | 1200 | 2400 | 4800 | 9600 | 19200 | 38400 |  
57600 | 115200 | 230400  
databits=7 or 8 (Databits MUST be 8 data bits for PPP  
mode.)  
parity=O : Odd  
parity=E : Even  
parity=N : None  
parity=M : Mark  
stopbits=1 | 1.5 | 2  
Example:  
ATS23=19200,8N1  
Sets modem to 19200, 8 databits, no parity, and 1 stop bit.  
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Raven 1x  
Tip: Can also be set using &L=[speed],[databits] [parity][stop bits]  
S50=n  
Data forwarding idle timeout. If set to 0, a forwarding time‐  
out of 10ms is used. Used in UDP or TCP PAD mode.  
n=tenths of a second  
S51=n  
PAD data forwarding character. ASCII code of character that  
will cause data to be forwarded. Used in UDP or TCP PAD  
mode.  
n=0 : No forwarding character.  
S211=n  
For applications or situations where hardware control of the  
DTR signal is not possible, the modem can be configured to  
ignore DTR. When Ignore DTR is enabled, the modem  
operates as if the DTR signal is always asserted.  
n=0 : Use hardware DTR. (default).  
n=1 : Ignore DTR.  
n=3 : Ignore DTR and assert DSR. This value is deprecated,  
and it is recommended to use &S to control the DSR  
instead. When this value is set to 3, &S will automatically  
be set to 0. See also: &D and &S.  
Vn  
Command Response Mode.  
n=0 : Terse (numeric) command responses  
n=1 : Verbose command responses (Default).  
Xn  
Extended Call Progress Result mode.  
n=0 : Turn off extended result codes (Default).  
n=1 : Turn on result codes. This adds the text 19200 to the  
CONNECT response.  
&Cn  
Set DCD mode.  
n=0 : Always assert DCD.  
n=1 : Assert DCD when in a data mode (UDP, TCP, PPP, or  
SLIP) (Default).  
n=2 : Assert DCD when the modem has network coverage.  
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Configuration Commands  
&Dn  
Set DTR mode.  
n=0 : Ignore DTR, same effect as HW DTR always asserted  
(same as S211=1).  
n=2 : Use hardware DTR (same as S211=0).  
&Sn  
Set DSR mode.  
n=0 : Always assert DSR (Default).  
n=1 : Assert DSR when in a data mode (UDP, TCP, PPP, or  
SLIP) (Default).  
n=2 : Assert DSR when the modem has network coverage.  
Tip: S211 can also be used to request that DSR is always asserted. If  
S211 is set to 3 and &S is changed to a non-zero value, S211 will be  
changed to 1.  
\APPP  
Set modem operation to PPP mode. Cannot be configured in  
AceManager.\ASLIP  
Set modem operation to SLIP mode. DTR must be asserted  
(&D0 or S211=1). Cannot be configured in AceManager.  
\Qn  
Set or query the serial port flow control setting.  
n=0 : No flow control is being used.  
n=1 : RTS/CTS hardware flow control is being used.  
n=4 : Transparent software flow control. Uses escaped  
XON and XOFF for flow control. XON and XOFF  
characters in data stream are escaped with the @ character  
(0x40). @ in data is sent as @@.  
+IPR=n  
I/O Port Rate: Sets the data rate for the serial port (DTEDCE).  
C3x11 or C3x11E only. Default is 115200. Cannot be configured  
in AceManager.  
n=port rate (45 | 50 | 75 | 110 | 300 | 600 | 1200 | 2400 |  
4800 | 9600 | 19200 | 38400 | 57600 | 115200 | 230400)  
$QCVAD=n  
Mode for answering data or fax with the A (answer) or via  
auto answer (S0=1). C3x10 or C3x10E only. Cannot be  
configured in AceManager.  
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Raven 1x  
n=0 : Disable  
n=3 : Data for one call.  
n=4 : Data for all calls (default).  
*CTSE=n  
Clear To Send Enable: This feature asserts CTS when there is a  
network connection.  
n=0 : Disabled (Default).  
n=1 : Enable assertion of CTS when there is network  
coverage.  
RS232 voltage levels:  
Positive = Network coverage.  
Negative = No coverage.  
Tip: Flow control (AT\Q) will override this indication, so if you want to  
use CTS to indicate network coverage, flow control has to be off  
(AT\Q0).  
*MODEMHISPEED  
Set the internal serial link speed to the internal (radio) module.  
n=0 : 115200 (default)  
n=1 : 230400  
*NUMTOIP=n  
Convert 12 digit number to IP.  
n=0 : Use as name.  
n=1 : Use as IP address.  
*PPPNOCARRIER=n  
Provides a “No Carrier” message to a device connected to the  
serial port using PPP or CHAP when the cellular connection  
becomes unavailable.  
n=0 : Disabled (Default).  
n=1 : Enabled.  
TCP  
This group includes commands specific to TCP serial commu‐  
nications.  
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Configuration Commands  
Figure 1-5: AceManager : TCP  
S0=n  
This register determines how the Raven responds to an  
incoming TCP connection request. The Raven remains in AT  
Command mode until a connection request is received. DTR  
must be asserted (S211=1 or &D0) and the Raven must be set  
for a successful TCP connection. The Raven will send a  
“RING” string to the host. A “CONNECT” sent to the host  
indicates acknowledgement of the connection request and the  
TCP session is established.  
n=0 : Off (Default).  
n=1 : On.  
n=2 : Use Telnet server mode on TCP connections.  
n=3 : With a Telnet connection, overrides the clientʹs  
default echo, allowing the server on the host port to  
perform the echo. CRLF sequences from the telnet client  
will also be edited to simply pass CRs to the server on the  
host port.  
S7=n  
Specifies the number of seconds to wait for a TCP connection  
to be established when dialing out.  
n=seconds  
S60=n  
Telnet Client Echo Mode.  
n=0 : No Echo  
n=1 : Local Echo (Default)  
n=2 : Remote Echo  
S221=n  
Connect Delay: Number of seconds to delay the “CONNECTʹ  
response upon establishing a TCP connection. OR Number of  
tenths of seconds to delay before outputting ENQ on the serial  
port after the CONNECT when the ENQ feature is enabled  
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Raven 1x  
n=0 255  
TCPS=n  
TCP connection timeout (TCPS) units. Specifies a time interval  
upon which if there is no in or outbound traffic through a TCP  
connection, the connection will be terminated.  
n=0 : minutes  
n=1 : seconds  
TCPT=n  
Interval to terminate a TCP connection when no in or  
outbound traffic. This value affects only the TCP connection in  
TCP PAD mode.  
n=interval  
Caution: TCPT should never be 0 when using the TCP mode. A  
broken TCP session can result in the modem being left with a TCP  
half-open connection that can only be terminated with a reset.  
*ENQ=n  
Outputs an ENQ [0x05] after the TCP CONNECT delayed by  
the Delay Connect Response time (S221).  
n=0 : Disabled (Default).  
n=1 : Enable ENQ on CONNECT.  
UDP  
This group includes commands specific to UDP serial commu‐  
nications.  
Figure 1-6: AceManager : UDP  
AIP=n  
Allow IP address.  
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Configuration Commands  
n=0 : Allow only the IP address specified in S53 to connect  
when UDP auto answer is enabled (S82=2).  
n=1 : Allow any incoming IP address to connect when  
UDP auto answer is enabled (S82=2).  
Note: Always subject to any Friends filters that may be defined.  
HOR=n  
HalfOpen Response In UDP auto answer (halfopen) mode.  
n=0 : No response codes when UDP session is initiated.  
n=1 : RING CONNECT response codes sent out serial link  
before the data from the first UDP packet.  
Note: Quiet Mode must be Off.  
MDhh  
Default powerup mode for the serial port: When the Raven  
modem is powercycled, the serial port enters the mode  
specified by this command after 5 seconds. On startup, typing  
ATMD0 within 5 seconds changes the mode to normal (AT  
command) mode. See also S53 to set the port for UDP or TCP.  
hh (hex byte)=00 : normal  
hh=01 : SLIP  
hh=02 : PPP  
hh=03 : UDP  
hh=04 : TCP  
hh=07 : PassThru  
hh=0F : PinPoint MDT  
hh=13 : Modbus ASCII  
hh=23 : Modbus RTU (Binary)  
hh=33 : BSAP  
hh=63 : Variable Modbus  
hh=73 : Reliable UDP  
hh=83 : UDP Multicast  
S82=n  
Enables UDP auto answer (halfopen) mode.  
n=0 : Normal mode  
n=2 : Enable UDP auto answer mode.  
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S83=n  
Set or query UDP auto answer idle timeout. If no data is sent  
or received before the timeout occurs, the current UDP session  
will be terminated. While a session is active, packets from  
other IP addresses will be discarded (unless *UALL is set).  
n=0 : No idle timeout (Default).  
n=1 255 : Timeout in seconds.  
*DU=n  
The dial command always uses UDP, even when using ATDT.  
n=0 : Dial using the means specified (default).  
n=1 : Dial UDP always, even when using ATDT.  
Note: When this parameter is set you cannot establish a TCP PAD  
connection.  
*UALL=n  
Accepts UDP packets from any IP address when a UDP  
session is active. If there is no UDP session active, an incoming  
UDP packet will be treated according to the UDP auto answer  
and AIP settings.  
n=0 : No effect (Default).  
n=1 : Accept UDP data from all IP addresses when in a  
UDP session.  
*UDPLAST=n  
Note: *UDPLAST does not  
change the S53 setting in  
NVRAM. If the modem is reset,  
the original S53 setting will be  
restored from NVRAM.  
If enabled, sets S53 to the last accepted IP address through  
UDP auto answer. This can be used in conjunction with MD3  
so that when there is no UDP session, new ethernet host data  
will cause a connection to be restored to the last IP accepted  
through UDP auto answer.  
n=0 : Does not change S53 setting. (Default).  
n=1 : Set S53 to the last accepted IP.  
*USD=n  
Waits the specified delay before sending the first UDP packet  
and the subsequent UDP packets out to the port Ethernet.  
n=0 : No UDP packet delay (Default).  
n=1 255 : Delay in 100ms units, from 100 ms to 25.5 sec.  
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Configuration Commands  
DNS  
This group includes commands specific to the modem being  
able to use domain names instead of IP addresses for other  
configuration options.  
Figure 1-7: AceManager : DNS  
*DNSn=d.d.d.d  
Queries the DNS addresses. Your cellular carrier provides the  
DNS addresses while your modem is registering on their  
network.  
n=1 or 2 : First and second DNS address.  
d.d.d.d=IP address of domain server.  
*DNSUPDATE=n  
Indicates whether the modem should send DNS updates to the  
DNS server specified by *DNSUSER. These updates are as per  
RFC2136. They are not secure and are recommended only for a  
private network. In a public network, the IP Logger services  
should be used instead.  
n=0 : DNS updates disabled (Default).  
n=1 : DNS updates enabled.  
*DNSUSER=d.d.d.d  
Sets a userprovided DNS to query first when performing  
name resolutions in the modem.  
d.d.d.d=IP address of domain server  
Dynamic IP  
This group includes commands specific to dynamic DNS.  
Dynamic DNS allows the Raven to use a dynamic IP address  
account, with an IP address that can change each time you  
connect, and still allow you to use a fully qualified domain  
name to contact the Raven using IP Manager running on a  
server with a dynamic DNS updater.  
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Figure 1-8: AceManager : Dynamic IP  
*DOMAIN=name  
Domain (or domain zone) of which the Raven is a part. This  
value is used during name resolutions if a fully qualified name  
is not provided and also for DNS updates. This value can be  
up to 20 characters long.  
name=domain name (i.e. eairlink.com)  
If *DOMAIN=eairlink.com, then when ATDT@remote1 is  
entered, the fully qualified name remote1.eairlink.com will be  
used to perform a DNS query to resolve the name to an IP  
address.  
Tip: Only letters, numbers, hyphens, and periods can be used in a  
domain name.  
*IPMANAGERn=[name][IP address]  
Sets a domain name or IP address to send IP change notifica‐  
tions to. Up to two independent IP Manager servers can be set,  
using either AT*IPMANAGER1 or AT*IPMANAGER2.  
Updates to a server can be disabled by setting that entry to  
nothing (for example, AT*IPMANAGER1=”).  
n=1 : First IP Manager server.  
n=2 : Second IP Manager server.  
name=domain name  
*IPMGRKEYn=key  
Sets the 128bit key to use to authenticate the IP update notifi‐  
cations. If the keyʹs value is all zeros, a default key will be  
used. If all the bytes in the key are set to FF, then no key will be  
used (i.e. the IP change notifications will not be authenticated).  
AT*IPMGRKEY1 is used to set the key to use with  
AT*IPMANAGER1, while AT*IPMGRKEY2 is used to the key  
with AT*IPMANAGER2.  
n=1 : First IP Manager server.  
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Configuration Commands  
n=2 : Second IP Manager server.  
key=128bit key in hexadecimal [32 hex characters]  
*IPMGRUPDATEn=m  
Sets the number of minutes to periodically send an IP update  
notification to the corresponding server. This will occur even if  
the IP address of the Raven doesnʹt change. *IPMGRUPDATE1  
is used to set the refresh rate to *IPMANAGER1, while  
*IPMGRUPDATE2 is used with *IPMANAGER2. If the value is  
set to 0, then periodic updates will not be issued (i.e. IP change  
notifications will only be sent when the IP actually changes).  
n=1 : First IP Manager server.  
n=2 : Second IP Manager server.  
m=0, 5255 : Number of minutes to send an update.  
*MODEMNAME=name  
Name of the Raven (up to 20 characters long) to use when  
performing IP address change notifications to IP Manager. The  
value in *DOMAIN provides the domain zone to add to this  
name.  
name=modem name (for example, mymodem)  
Example: if *MODEMNAME=mymodem and  
*DOMAIN=eairlink.com, then the modemʹs fully qualified  
domain name is mymodem.eairlink.com.  
Automatically Generated Names:  
#I3 The ESN/IMEI will be used as the name.  
#CCID The CCID will be used as the name.  
#NETPHONE The phone number will be used as the name.  
Tip: Each modem using IP Manager needs a unique name. Two  
modems cannot be called “mymodem”. One could be “mymodem1”  
with the other as “mymodem”.  
PPP/Ethernet  
This group includes commands specific to PPP (serial) or  
Ethernet connections between the Raven and a connected  
device.  
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Figure 1-9: AceManager : PPP/Ethernet  
*DHCPSERVER=n  
Act as a DHCP server for any Ethernet device connecting  
to the Raven. DHCP (Dynamic Host Configuration  
Protocol) allows one device, the DHCP server, to provide  
dynamic IP addresses to any other device which requests  
them.  
n=1 : Enabled. The modem will act as the primary DHCP  
server for the network.  
n=2 : Enabled if no other DHCP server is detected  
(default). If another DHCP server is detected on the  
network, the Raven will not send out replies to DHCP  
requests.n=0 : Disabled. The Raven X will not send out  
replies to DHCP requests.  
*HOSTAUTH=n  
Host Authentication Mode: Use PAP or CHAP to request the  
user login and password during PPP or CHAP negotiation on  
the host connection. The username and password set in  
*HOSTUID and *HOSTPW will be used.  
n=0 : Disable PAP or CHAP request (Default).  
n=1 : PAP and CHAP.  
n=2 : CHAP  
*HOSTNETMASK=n.n.n.n  
Subnet mask for the host interface. Allows communication  
with a subnet behind the host interface.  
n.n.n.n = subnet mask, example 255.255.255.0.  
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Configuration Commands  
*HOSTPEERIP=d.d.d.d  
Set or query the IP address that can be used to directly contact  
the Raven once a cellular connection is established. If this  
value is not specified, 192.168.13.31 will be used.  
d.d.d.d=local or peer IP address of the modem.  
Note: This is not normally used nor needed by user applications.  
*HOSTPRIVIP=d.d.d.d  
Set or query the private IP address that is to be negotiated by  
the 1x connection if *HOSTPRIVMODE =1.  
d.d.d.d=IP Address  
*HOSTPRIVMODE=n  
Set or query whether a private or public (network) IP is to be  
used when the Host initiates a 1x connection to the modem.  
n=0 : Public (network) IP Mode: When the Host initiates a  
PPP connection, the host will be given the network IP  
address that was obtained from the cellular carrier while  
registering on the network. If the network issues a new IP  
address, the cellular connection will be closed (since the IP  
address has changed) and has to be reinitiated. (default).  
n=1 : Private IP Mode: When the Host initiates a 1x  
connection, the host will be given the IP address specified  
in *HOSTPRIVIP. The modem will then perform 1 to 1  
NATlike address translation, which shields the Host from  
network IP changes.  
*HOSTPW=string  
Host Password for PAP or CHAP.  
string=password  
*HOSTUID=string  
Host User ID for PAP or CHAP.  
string=user id (up to 64 bytes)  
PassThru  
PassThru Mode is used to communicate directly to the Raven  
internal hardware.  
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Caution: While the modem is in PassThru mode, ALEOS is disabled.  
If you need to connect to the Raven while it is in PassThru mode, you  
will need to do so with a terminal application. Not all commands are  
available while the modem is in PassThru mode.  
Figure 1-10: AceManager : PassThru  
\APASSTHRU  
Note: This mode is not available  
through the remote AT telnet  
server. You will need to connect  
to the Raven with it connected  
directly to your computer.  
Sets the modem operation to pass through mode. This mode  
will pass any characters received on the port Ethernet directly  
to the internal hardware module and output any characters  
from the internal hardware module out the port Ethernet. This  
allows direct access/configuration of the hardware module.  
Once this mode is entered, the unit must be physically reset to  
return to normal operation. This command is not available in  
AceManager.  
Note: It may take up to 30 seconds for the hardware module to  
respond after CONNECT is output.  
*CSX1=n  
PassThru Echo : Echo data to the host.  
n=0 : Data will be passed to the host.  
n=1 : PASSTHRU mode will echo all host received data  
and will not pass the data to the modem while the modem  
is not asserting DCD.  
Note: If the modem is asserting DCD, data will be passed from the  
host to the modem as it normally is when *CSX1=0.  
*PTINIT=string  
Any AT Command string to be passed to the OEM module  
before entering PASSTHRU mode, e.g. AT&S1V1, etc.  
string=AT command(s)  
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*PTREFRESH=n  
Number of minutes of inactivity in PASSTHRU mode to  
resend the *PTINIT string to the hardware module.  
n=0 : Disabled  
n=1255 minutes  
*RESETPERIOD=n  
In PASSTHRU mode, modem will be reset after this period if  
no data has been sent or received. Value is in hours.  
n=0 : Disabled  
n=1255 hours  
SMTP  
SMTP (Simple Mail Transfer Protocol) is the de facto standard  
for email transmission across the Internet. The Raven can send  
messages using SMTP if it has been configured to use a mail  
server.  
Note: You cannot send an Email with your Raven unless the Email  
server you have configured allows your Raven as a relay host. Talk to  
your network administrator to ensure you can send email through the  
email server using your Raven.  
SMS (Short Message Service) is another way to send messages  
via the cellular network. Most SMS commands require the  
modem to be in PassThru mode.  
Note: SMS may not be supported by your account with your cellular  
carrier.  
Figure 1-11: AceManager : SMTP  
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*NETSMS2EMAIL=n  
Specify the SMS/Email server number. This maybe necessary  
to send an SMS message to an email address. Cannot be used  
with AceManager.  
n=SMS/Email server number  
*SMTPADDR=[d.d.d.d][name]  
Specify the IP address or Fully Qualified Domain Name  
(FQDN) of the SMTP server to use.  
d.d.d.d=IP Address  
name=domain name (maximum: 40 characters).  
*SMTPFROM=email  
Sets the email address from which the SMTP message is being  
sent.  
email=email address (maximum: 30 characters).  
*SMTPPW=pw  
Sets the password to use when authenticating the email  
account (*SMTPFROM) with the server (*SMTPADDR).  
pw= password  
Note: Not required to use SMTP settings but may be required by your  
cellular carrier.  
*SMTPSEND=email[body]  
Sends an email to the address specified, followed by the body  
of the email message. The email message is terminated and  
sent by entering a . or CtrlZ on an empty line. Cannot be  
configured with AceManager.  
email=email address  
body=message body  
*SMTPSTATUS?  
Returns the status of the last issued SMTP message  
(*SMTPSEND). If no status is available 0 is returned. Once  
read, the status is cleared out. The status codes returned come  
from the SMTP server to which that the modem sent the  
request. Unless the receiving server is not standard, they  
follow the RFC for SMTP. Cannot be used with AceManager.  
Example:  
354 = send in progress  
250 = sent ok  
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Configuration Commands  
*SMTPSUBJ=subject  
Allows configuration of the default Subject to use if one isnʹt  
specified in the message by providing a “Subject: xxx” line as  
the initial message line.  
subject=message subject  
*SMTPUSER=user  
The email account username to authenticate with the SMTP  
server (*SMTPADDR) for sending email.  
user=username (maximum: 40 characters).  
Note: Not required to use SMTP settings but may be required by your  
cellular carrier.  
Remarque :  
+CMGD=n[,flag]  
This command is used to delete one or several messages for C3  
x11 or C3x11E only. Requires PassThru mode.  
n=09 : Index number of the message (location).  
flag=0 : Delete message at location.  
flag=1 : Delete All READ messages.  
flag=2 : Delete All READ and SENT messages.  
flag=3 : Delete All READ, SENT and UNSENT messages.  
flag=4 : Delete All messages.  
Caution: There is no confirmation required.  
+CMGR=n  
Read a message for C3x11 or C3x11E only. Requires PassThru  
mode.  
n=09 Index number of the message (location).  
+CMGS= phone[body]  
Sends an email using SMS.  
The phone number is specified first. Then the body of the mes‐  
sage is entered.  
The message is terminated and sent by entering Ctrl‐  
Z on an empty line.  
phone= phone number  
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body= message body  
Note: E-mail is available if *NETSMS2EMAIL has been configured.  
Use the email address instead of the phone number.  
!CNTSMS  
Reports the number of messages stored. C3x10 or C3x10E only.  
Requires PassThru mode.  
New Urgent Msg {Index = 1}: <n>  
New Regular Msg {Index = 2}: <r>  
Voice Messages {Index = 3}: <v>  
The Index number corresponds to the SMS list index used to  
retrieve messages. The counters n, r, and v indicate the number  
of messages in each list.  
When retrieving (!GSMS) or deleting (!DSMS), the message  
number is base 0, so the highest message number in any list is  
the reported count minus one.  
!DASMS  
Deletes all SMS messages from all three index lists. C3x10 or  
C3x10E only. Requires PassThru mode.  
Caution: There is no confirmation is required.  
!GSMS?index,message  
Read an SMS message from the modem. C3x10 or C3x10E only.  
Requires PassThru mode.  
index= index list (0, 1, 2)  
message= message number  
The message number is a base 0 index into the list, where 0 is  
the oldest message, and the number reported by !CNTSMS  
minus one, is the most recent message.  
!SSMS=priority,destination,[cb],”text”  
Send an SMS message. C3x10 or C3x10E only. Requires  
PassThru mode.  
priority=0, 1, 2  
destination=phone number of destination  
cb=call back number  
text=text of message enclosed in quotes  
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Configuration Commands  
Note: The text is enclosed in quotations. The quote character cannot  
appear in the body text. Messages with over 160 bytes of body text  
will be truncated and sent anyway.  
!SSMS?  
The progress of the last message sent. C3x10 or C3x10E only.  
Requires PassThru mode. Possible responses are:  
Pending message has not left the modem  
Sent successfully  
Sent to the network  
Delivered successfully  
Delivered by the network  
Failed sending  
Failed and should be retried  
Other  
Figure 1-12: AceManager : Other  
DAE=n  
AT Escape Sequence detection.  
n=0 : Enable  
n=1 : Disable  
*DATZ=n  
Enables or disables reset on ATZ.  
n=0 : Normal Reset (Default).  
n=1 : Disable Reset on ATZ.  
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*IPPING=n  
Set the period to ping (if no valid packets have been received) a  
specified address (*IPPINGADDR) to keep the modem alive  
(online).  
n=0 : Disable pinging (default)  
n=15255 minutes  
Note: 15 minutes is the minimum interval which can be set for  
Keepalive. If you set *IPPING for a value between 0 and 15, the  
minimum value of 15 will be set.  
*IPPINGADDR=[d.d.d.d][name]  
Set the IP address or valid internet domain name for the Raven  
to ping to keep itself alive (online). *IPPING must to be set to a  
value other than 0 to enable pinging.  
d.d.d.d=IP address  
name=domain name  
*MSCIUPDADDR=name[/port]  
Modem Status Update Address where Name/Port is the  
domain name and port of the machine where the modem  
status updates will be sent. The status parameters of the Raven  
are sent in an XML format.  
name=domain name  
port=port  
*MSCIUPDPERIOD=n  
Modem Status Update Period where n defines the update  
period in seconds.  
n=0 : Disabled.  
n=1255 seconds  
*NETWDOG=n  
Network connection watchdog: The number of minutes to wait  
for a network connection. If no connection is established  
within the set number of minutes, the Raven modem resets.  
n=0 : Disabled.  
n=minutes : Default = 120 min.  
*RESETCFG  
Wipe the nonvolatile data in the modem. Cannot be used with  
AceManager.  
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Configuration Commands  
Caution: You may need to reactivate your modem if you erase the  
non-volatile data.  
*SNMPCOMMUNITY=string  
The SNMP Community String acts like a password to limit  
access to the modems SNMP data.  
string =string of no more than 20 characters (default =  
public).  
*SNMPPORT=n  
This controls which port the SNMP Agent listens on.  
n=0 : SNMP is disabled.  
n=165535  
*SNMPSECLVL=n  
Selects the security level requirements for SNMP communica‐  
tions.  
n=0 : No security required. SNMPv2c and SNMPv3  
communications are allowed.  
n=1 : Authentication equivalent to “authNoPriv” setting in  
SNMPv3. SNMPv3 is required to do authentication,  
SNMPv2c transmissions will be silently discarded.  
n=2 : Authentication and encryption, equivalent to  
“authPriv”ʹ setting in SNMPv3. SNMPv3 is required to do  
authentication and encryption, SNMPv2c and SNMPv3  
authNoPriv transmissions will be silently discarded.  
Messages are both authenticated and encrypted to prevent  
a hacker from viewing its contents.  
*SNMPTRAPDEST=host/[port]  
Controls destination for SNMP Trap messages. If port is 0 or  
host is empty, traps are disabled. Traps are sent out according  
to the SNMP security level (i.e. if the security level is 2, traps  
will be authenticated and encrypted). Currently, the only trap  
that can be generated is linkup.  
host=IP address  
port=TCP port  
*SNTP=n  
Enables daily SNTP update of the system time.  
n=0 : Off  
n=1 : On  
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*SNTPADDR=[d.d.d.d][name]  
SNTP Server IP address, or fullyqualified domain name, to  
use if *SNTP=1. If blank, time.nist.gov is used.  
d.d.d.d=IP address  
name=domain name  
*TELNETTIMEOUT=n  
Telnet port inactivity time out. By default, this value is set to  
close the AT telnet connection if no data is received for 2  
minutes.  
n=minutes  
*TPORT=n  
Sets or queries the port used for the AT Telnet server. If 0 is  
specified, the AT Telnet server will be disabled. The default  
value is 2332.  
n=0 : Disabled.  
n=165535  
Tip: Many networks have the ports below 1024 blocked. It is recom-  
mended to use a higher numbered port.  
*TQUIT  
Disconnects the telnet session. Not available in AceManager..  
Friends  
Friends Mode can limit access to the Raven from the cellular  
network and the Internet. Friends mode is a basic firewall.  
Caution: If you are using Friends Mode you will not be able to use  
AceManager remotely or Telnet to the modem unless you are  
contacting the modem from one of the configured IP addresses.  
Note: Friends Mode will only prevent the Raven modem from  
receiving data from those IP addresses not on the Friends List. It  
cannot prevent data, such as pings, from traversing the network to the  
modem which may billable traffic even though the modem does not  
receive the data.  
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Figure 1-13: AceManager : Friends  
FM=n  
Friends Mode Only allow specified IPs to access the Raven  
modem.  
n=0 : Disable Friends mode  
n=1 : Enable Friends mode Only packets from friends will  
be accepted, packets from other IP addresses are ignored.  
Fn=[d.d.d.d]  
Friends mode IP address.  
n=09 Friends list index  
d.d.d.d = IP address  
Using 255 in the IP address will allow any number.  
Example: 166.129.2.255 allows access by all IPs in the range  
166.129.2.0166.129.2.255.  
Tip: ATF? will return a list of all the current Fn settings.  
Logging  
This group includes commands specific to the internal log.  
Caution: Logging is intended for diagnostic purposes only. Extensive  
use of logging features can cause degraded modem performance.  
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Figure 1-14: AceManager : Logging  
*DBGCOMMLVL=n  
Set the logging level for the host or module COM port.  
n=0 : No logging  
n=1 : Host COM Port  
n=2 : Module COM Port  
*DBGIPLVL=n  
Sets the logging level for the IP subsystem.  
n=0 : No logging  
n=1 : Log errors (i.e. invalid/corrupt packets, etc.).  
n=2 : Log the header of all received packets. Note that this  
can quickly exhaust available space for the event log.  
n=3 : Log the header of all received and sent packets. Note  
that this can quickly exhaust available space for the event  
log.  
*DBGPPPLVL=n  
Sets the logging level for the PPP stack.  
n=0 : No logging  
n=1 : Log client events (default)  
n=2 : Log server events  
n=3 : Log client and Server events  
Telemetry/Addr List  
Modbus, commonly used with telemetry devices, allows a  
connection via serial port to the modem. Telemetry and Addr  
List commands are only used when the modem is in one of the  
Modbus startup modes. Further, Telemetry and the Addr List  
are available with all Raven line modems which have a serial  
port, such as the Raven X and the Raven XT.  
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Figure 1-15: AceManager : Telemetry  
IPL=n  
IP List Dial allows access the Modbus IP list using the first two  
digits of the dial string.  
Example: ATDT1234567 would go to ID “12” on the Modbus  
list and use the associated IP as the destination.  
n=0 : Disabled  
n=1 : Enabled  
MVLEN=n  
Modbus Variant ID Length: Length of the RTU ID in a  
modbusvariant protocol, in bytes.  
n=1 : This parameter is used to define the length of the  
RTU ID in Modbuslike protocol data packets.  
n=2 : This parameter is used when the when the MD is set  
to hex 63.  
MVMSK=hh  
Modbus Variant ID Mask: Byte hex mask to use when  
extracting the ID. Specify which bits in the ID field to use. This  
parameter is used when the when the Mode Default (MD) is  
set to hex 63.  
hh=hex value  
· 00 no mask, all 8 bits (default)  
· 0F only the low order 4 bits  
MVOFF=n  
Modbus (variable mode) Offset: Indicates the offset in the data  
of where the Modbus ID starts.  
n=0 255  
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MVOPT=n  
Modbus Variant Option: Sets various behavioral options when  
dealing with a Modbusvariant protocol. This parameter is  
used when the when MD is set to hex 63. Cannot be configured  
in AceManager.  
n=0 : No special action (Default).  
n=1 : Skip leading zeroes in Modbus packets.  
MVTYP=n  
Modbus Variant Type: The datatype of the RTU ID in a  
modbusvariant protocol. This parameter is used to define the  
datatype of the RTU ID in Modbuslike protocol data packets.  
This parameter is used when MD is set to 63.  
n=0 : Binary (Default)  
n=1 : ASCII Hex  
n=2 : ASCII Decimal  
RKEY=n  
Enable/disable MDS Radio transceiver keying. Radio keying is  
designed to assert CTS when a packet is received, delay the  
time as specified, send the data out the serial port, wait the  
same amount time, drop CTS. This way, the CTS signal can be  
used to key a transmitter on and give it time to reach its power  
level before data is sent to it. Delay interval is specified in S221.  
n=0 : Off (Default).  
n=1 : On.  
Addr List  
Figure 1-16: AceManager : Addr List  
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Configuration Commands  
MLIST and MLISTX are configured by the fields available in  
the Addr List group. AceManager automatically differentiates  
between them to enter the correct command for the modem.  
MLISTid=d.d.d.d  
Enters an ID and IP address into the Modbus List. ID is a  
decimal value (1 to 100).  
id=ID  
d.d.d.d=IP address or name  
MLISTXhexid=d.d.d.d  
Enters an ID and IP address into the Modbus List. ID is a  
hexadecimal value (0 to 64).  
hexid=ID  
d.d.d.d=IP address or name  
1x/EV-DO  
This group includes commands specific to 1x and EVDO. If  
you are not connecting to a modem which uses EVDO or 1x,  
you will not see this group in the menu.  
Figure 1-17: AceManager : 1x/EV-DO  
+CTA=n  
Inactivity timer, in seconds. Typical network settings cause a  
link to go dormant after 10 to 20 seconds of inactivity, no  
packets transmitted or received. This time can be shortened to  
release the physical RF link sooner when the application only  
transmits short bursts.  
n=0 : Allows the cellular network to determine the  
inactivity timer.  
n= seconds (maximum 20 seconds)  
$QCMIP=n  
Mobile IP (MIP) Preferences. On a Mobile IP network, a device  
connects to the network using PPP. During the negotiation  
process the Raven is NOT required to present a username and  
password to authenticate because the authentication param‐  
eters are stored in the modem itself.  
n=0 : Disabled, SIP only  
n=1 : MIP preferred  
n=2 : MIP only  
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Note: Your account with your cellular carrier may not support Mobile  
IP.  
~NAMLCK=nnnnnn  
The NAMLCK is the modemʹs 6digit OTSL (One Time  
Subsidy Lock), MSL (Master Subsidy Lock), or SPC (Service  
Provisioning Code). Your cellular carrier will provide the  
unlock code.  
nnnnnn=6 digit unlock code  
Caution: If the number is accepted by the modem, the OK result  
code is returned. If the number is rejected, the ERROR result is  
returned. If three successive Errors are returned, the modem must be  
reset by Sierra Wireless AirLink Solutions to allow any further  
attempts. The modem permits 99 failures of this command during its  
lifetime. After that, the modem becomes permanently disabled.  
*PROVISION=MSL,MDN/MIN[,SID][,NID]  
Tip: It is recommended to use the Setup Wizard for your carrier to  
provision the modem.  
Provision the modem with the lock code and phone number.  
Cannot be configured in AceManager.  
MSL=master lockcode  
MDN/MIN=phone number  
SID=system ID  
NID=network ID  
*PROVISION2=MSL,MDN,MIN[,SID][,NID]  
Tip: It is recommended to use the Setup Wizard for your carrier to  
provision the modem.  
A second set of modem provision parameters, when the MDN  
and MIN (MSID) are different or “split”. Cannot be configured  
in AceManager.  
MSL=master lockcode  
MDN/MIN=phone number  
SID=system ID  
NID=network ID  
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Configuration Commands  
+WSPC=[lock],[nnnnnn]  
Service Programming Code. C3x11 and C3x11E only. Upon  
successful entry of this code, all other service provisioning AT  
commands may be used.  
lock=0 : OTKSL(One Time Key Subsidy Lock)  
lock=1 : MSL (Master Subsidy Lock)  
nnnnnn=6 digit unlock code  
Note: If an OTKSL is used to enter provisioning mode, only the  
+WIMI, +WMDN, and +WCMT commands will be allowed. All other  
commands will return ERROR.  
Caution: This command supports five attempts to enter the correct  
service programming code. If five incorrect attempts are performed,  
the ME will power down.  
Once the correct SPC code is entered, the module transitions to  
the Service Programming state. This state is not exited until a  
commit is done (+WCMT). While in the Service Programming  
state, subsequent validations of the SPC code are ignored until  
the Service Programming state is reset.  
+WMDN=num  
Set the Mobile Directory Number (MDN). C3x11 and C3x11E  
only.  
num=phone number (Valid numbers are between 10 and  
15 digits in length.)  
For support of Wireless Number Portability in all nonRUIM  
software versions, changes to the MDN will update the  
IMSI_M portion (least significant 10 digits) of the IMSI.  
Changes to the MDN will also automatically update the Access  
Overload Class values unless specifically modified using the  
+WAOC command. The new IMSI_M and Access Overload  
Class values will not be visible in the WIMI and WAOC  
commands until after the changes are committed with the  
WCMT command.  
+WIMI=num  
Set the IMSI (MIN/MSID preceded by the country code, Inter‐  
national Mobile Subscriber Identity). C3x11 and C3x11E only.  
num=MIN/MSID preceded by the country code  
The MIN/MSID preceded by the country code is 15 digits in  
length; MCC (3), MNC (2), MIN2 (3), MIN1 (7). For support of  
Wireless Number Portability, changes to this number will NOT  
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update the MDN. Changes will automatically update the  
Access Overload Class values unless specifically modified  
using +WAOC command.  
+WSID=[idx],[SID],[NID]  
Set SID and NID. C3x11 and C3x11E only.  
idx=The location in the SID/NID list to store the values.  
sid=system ID  
nid=network ID  
The new SID/NID values are committed to NV with the  
+WCMT command (AT+WCMT=1). A maximum of 20 index  
locations (019) are supported. Error 22 is returned if the  
specified index value is not in the valid range.  
~NAMVAL=nam[,min,msid,sid,nid]  
Tip: It is recommended to use the Setup Wizard for your carrier to  
provision the modem.  
Write account activation data. C3x10 and C3x10E only.  
Following writing the values, the modem must be reset.  
nam=0  
min=phone number  
msid=second number  
sid=0 or the system ID  
nid=63355 or the network ID  
Note: If ~NAMLCK has not been successfully executed, the modem  
returns ERROR.  
nam=0  
min=phone number  
msid=second number  
sid=0 or the system ID  
nid=63355 or the network ID  
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B
B: Circuit Switch Communications  
Circuitswitch communication requires the Raven to be in  
PassThru mode, communicating directly with the internal  
hardware.  
Note: When the Raven is used  
for circuit switch, the circuit  
switch configuration will disable  
all ALEOS features except for  
serial port communication.  
PassThru mode disables the use of ALEOS in the modem. Any  
features available using ALEOS are not usable when the  
modem is in PassThru mode. In PassThru mode, the settings  
available are those of the internal hardware. The Raven C3211  
in PassThru mode can save settings internally like a conven‐  
tional analog modem. The Raven C3210 or C3216 in PassThru  
mode can not.  
The best machines for use in circuitswitched mode are ones  
that can provide their own INIT or setup strings and/or issue  
AT commands. For customers who have unintelligent  
machines who still need to have the modem ʹreadyʹ to behave  
in a certain way (such as AutoAnswering circuitswitched  
data calls), there is a feature in the modem called the INIT  
STATE.  
For CDMA/1x, circuitswitched configuration requires a voice  
plan (account) with your carrier, not a 1xRTT data plan. 1xRTT  
features are not compatible with the circuit switch configu‐  
ration. Voice plan speeds are generally lower than those of a  
data plan. It is generally not easy to switch from one plan to  
the other.  
Configuring Circuit-Switch  
The Raven needs to be configured to enter into PassThru after  
start up. You can use AceManager (preferred) or direct serial  
communication to configure the Raven to work in PassThru  
mode and for circuitswitched communications. In the UDP  
group, select the MD command and choose 07PassThru.  
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Figure 2-1: AceManager : UDP > MD  
The Raven needs a command string sent to the modem after it  
is initialized. The command string will need to be tailored for  
your application. Different models of the Raven may respond  
differently to some of the commands. In the PassThru group,  
type your command string in the input field for *PTINIT.  
Figure 2-2: AceManager: PassThru  
AT Commands and the Command String  
Each modem requires a command string that is a combination  
of AT commands limited to a maximum of 40 characters. The  
command string will vary depending on the needs of the  
connected device. For example, some devices need DTR to be  
high while others need DTR to be ignored. For a full listing as  
well as parameters and defaults, refer the AT Command  
appendix.  
Caution: The only commands that can be used in the string are  
those which do not require ALEOS. All AT Commands beginning with  
an * (asterix) require ALEOS.  
Tip: The model number of your modem is on the label on the top of  
the case (example, Raven 1x C3211-S or Raven CDMA C3210).  
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Circuit Switch Communications  
Commands Specific to the Raven 1x C3210 and C3216  
The command string cannot contain any spaces, commas, the  
plus (+) symbol, or a semicolon (;). If an AT command needed  
for the string contains a plus or comma (for example,  
+IFC=0,0), you will need to designate a break character since  
you cannot use the standard break of ; for the plus to be read  
and a replacement for the comma. The break and comma  
designations need to be at the end of the *PTINIT command  
and separated with commas. During the INIT sequence, the  
modem looks at the entire command before executing the AT  
command string. If there are replacement values, it will  
perform the appropriate replacement before executing the AT  
command.  
Table 2-1: Example for the Raven C3210 and C3216  
Command  
Components  
AT*PTINIT=AT&C1S0=1$QCVAD=4%+IFC=0^0,%,^  
AT*PTINIT=  
Include this portion only if you will not be entering  
the command using a AceManager. The  
remainder of the example is the command string.  
AT  
All AT commands must start with “AT”.  
&C1S0=1$QCVAD=4%+IFC=0^0  
The string is a combination of AT Commands  
limited to a maximum of 40 characters.  
,% [,break]  
Optional “BREAK” character to allow the use of a  
command with a “+”. In the example, a “%” is used.  
,^ [,comma]  
Optional comma replacement character to allow  
the use of a command requiring a comma. In the  
example, a ^ is used.  
Commands Specific to the Raven 1x C3211  
No special characters are needed for BREAK and comma  
though some commands will require a ‘line break’, ;AT.  
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Table 2-2: Example for the Raven C3211  
Command  
Components  
AT*PTINIT=ATS0=1+CICB=0  
AT*PTINIT=  
Include this portion only if you will not be entering  
the command using a AceManager. The  
remainder of the example is the command string.  
AT  
All AT commands must start with “AT”.  
S0=1+CICB=0  
The string is a combination of AT Commands  
limited to a maximum of 40 characters.  
Common AT Commands  
E Echo  
Q Quiet Mode  
&C DCD Control  
&D DTR Options  
&S DSR Options  
S0 Autoanswer mode  
S7 Wait for Carrier  
S8 Comma Pause Time  
S9 Carrier Detect Response Time  
+IFC=x,x Enable or Disable Flow control RTS/CTS for  
C3210, you will need to use a comma replacement  
command  
$QCVAD Answer as a Data Call forC3210  
+CICB Answer as a Data Call for C3211  
Raven LEDs in Circuit-Switched Mode  
When the Raven is in CircuitSwitched mode, the LEDs on the  
front will behave differently. The Chan, Link, and Reg LEDs will  
flash in tandem, like with PassThru mode, while all other  
LEDs (except for Power) will be off.  
Step by Step Configuration  
For your convenience, these directions use preconfigured  
templates.  
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Circuit Switch Communications  
1. Gather the required information,  
hardware, and software  
Different model numbers will have different configurations.  
Some of the configuration steps for one model will not work at  
all with any other model number.  
The model number for your Raven is on the sticker which is on  
the top of the modem (example, Raven 1x C3211 or Raven  
CDMA C3210). The first letter and number (C3) indicates the  
communication technology your modem uses. The next  
number (2) indicates the modem model (Raven). The final two  
numbers (10, 11, or 16) indicate the internal hardware model.  
Hardware Required  
A personal computer with a functioning serial port or USB  
port and a USB to serial converter configured to work with  
your computer.  
A straight through RS232 cable (DB9MDB9F).  
A suitable power supply and antenna for the Raven.  
Without suitable signal strength the modem will not  
function. Better than at least 100dBM is required.  
A CDMA/1x account that supports circuitswitched  
communication.  
Software Required  
Setup Wizard The activation utility. You can download  
the Setup Wizard from the Sierra Wireless AirLink  
Solutions website: http://www.airlink.com. A default  
installation of this utility is assumed later in these direc‐  
tions.  
Modem Doctor Utility to conduct diagnostics and to  
bring your modem to a baselevel of configuration. You  
can download Modem Doctor from the Sierra Wireless  
AirLink Solutions website: http://www.airlink.com. This  
utility does not need to be installed; it is run directly.  
Remember where you downloaded it to, so you can run it  
as part of the instructions below.  
AceManager Graphical interface for entering most AT  
Commands. You can download AceManager from the  
Sierra Wireless AirLink Solutions website: http://  
www.airlink.com/. A default installation of this utility is  
assumed later in these directions.  
Raven Templates for CircuitSwitch These templates are  
provided by your Sierra Wireless AirLink Solutions repre‐  
sentative and have a .xml extension. You can also  
download the appropriate template from: http://  
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www.airlink.com/docs/AppNotes/CircuitSwitchTem‐  
plates/. You should only download the template which  
matches your modem model and/or configuration needs.  
Information Required for CDMA/1x only  
Master Subsidy Lock (MSL) also called the Unlock Code  
or Activation Code. This should be provided by your  
Wireless Provider. The incorrect MSL can cause the config‐  
uration to fail. This might also be programmed for you as  
part of the Setup Wizard activation process.  
MIN and MDSN or MSID The phone number for your  
cellular account (also called the MIN). You may have two  
phone numbers for your modem, the MIN and MDN or  
MSID. If you have two numbers which are different and  
you only enter one, the configuration will fail. The MIN  
and MDN or MSID (if it is different) should be provided  
by your Wireless Provider.  
Username (SID or NID) and Password You may also  
need a user name and password for your account. The user  
name for your account may be the same as your MIN. The  
user name and password should be provided by your  
Wireless Provider.  
2. Connect the modem to your computer  
Using the RS232 cable, connect the modem to the computer  
and apply power to the modem.  
3. Erase the internal memory  
The Raven should have the internal memory erased to bring  
the modem to a known starting point without any configu‐  
ration or account programming.  
a. Start Modem Doctor.  
b. Select Erase the modemʹs nonvolatile data.  
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Circuit Switch Communications  
Figure 2-3: Modem Doctor  
c. Select Serial from the Interface options and select the  
Port on your computer to which the Raven is  
connected. Leave the Baud setting at 115200.  
Figure 2-4: Modem Doctor: Interface  
d. Click the Next button and press the modem Reset  
button when prompted. The modem Reset button is  
located on the front panel of the modem and can be  
accessed with the point of a pen or similar tool.  
Figure 2-5: Raven: Reset button  
e. Click the Exit button in Modem Doctor when the  
process is complete.  
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4. Activate the Raven  
Using the Setup Wizard, activate the Raven for your cellular  
account with your Wireless Provider.  
a. Follow the directions in the Quick Start Guide for the  
Raven to activate (also called provision) your modem.  
b. Complete the Setup Wizard and verify that the  
account is good using the Setup Wizard test screen. If  
your modem fails any of the tests then contact your  
cellular provider and troubleshoot the account. Do not  
proceed until the account is functioning correctly.  
Figure 2-6: Setup Wizard : Testing Modem  
5. Start AceManager.  
Start > All Programs > AirLink Communications > AceManager 3G  
> AceManager 3G  
a. Click the Connect button.  
Figure 2-7: AceManager  
b. Select PPP.  
c. Select COM1 for the Port.  
d. Enter 12345 for the Password.  
e. Click OK.  
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Figure 2-8: AceManager : Connect to Modem using PPP  
6. Configure serial port speed.  
a. On the left, under the GROUPS heading, select Serial.  
Figure 2-9: AceManager : Serial - *MODEMHISPEED  
b. Change the *MODEMHISPEED setting to “0”.  
7. Save the serial setting.  
a. Click the Write button on the tool bar of AceManager  
and wait for the message “Write Successful” to appear  
in the status bar.  
Figure 2-10: AceManager : Write  
b. Click the Clear button.  
Figure 2-11: AceManager : Clear  
c. Click the Disconnect button.  
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Figure 2-12: AceManager : Disconnect  
d. Press the modem Reset button on the front of the  
modem.  
Figure 2-13: Raven: Reset  
e. Wait until the modem REG indicator is lit and then  
proceed to the next step.  
8. Configure the Raven using a  
AceManager template.  
Caution: Do not proceed to this step before the REG indicator light is  
lit.  
a. Click the Refresh All button on the tool bar of  
AceManager and wait until all of the modem infor‐  
mation is loaded into the AceManager application.  
Figure 2-14: AceManager : Refresh All  
b. Click the Load button on the tool bar.  
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Figure 2-15: AceManager : Load  
c. Change to the folder (directory) where you  
downloaded the template(s) and select the template  
for your modem model and/or preferred mode.  
Figure 2-16: AceManager : Templates  
Tip: If landline emulation is desired then choose the “non-quiet”  
template. If direct serial cable replacement is desired then choose the  
“quiet” template.  
9. Configure additional PassThru  
settings.  
a. On the left, under the GROUPS heading, select  
PassThru.  
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Figure 2-17: AceManager : PassThru  
b. For *PTREFRESH, enter a value of 15.  
c. For *RESETPERIOD, enter a value of 6.  
10. Save the configuration settings.  
Click the Write button on the tool bar of AceManager and wait  
for the message “Write Successful” to appear in the status bar.  
11. Configure the Raven for your  
equipment.  
a. Make any appropriate changes to the serial port  
parameters to match your equipment. These changes  
are made under the group Serial.  
Caution: Do not under any circumstances change the  
*MODEMHISPEED setting from the template configuration, the only  
recommended setting to change is the S23 setting.  
b. Follow the directions above to Write the changes to the  
modem.  
12. Reset the Raven.  
a. Click the Disconnect button.  
b. Press the modem Reset button on the front of the  
modem.  
c. Wait until the modem REG indicator is lit.  
d. Disconnect the Raven from your computer.  
13. Test the Raven Configuration.  
Once the modem has been activated and you’ve built the  
command string it is recommended that the Raven modem be  
tested previous to field installation.  
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a. Verify that the modem Chan, Link and Reg indicators  
are blinking in unison confirming that the modem is  
now operating in circuit switched (IS95) mode.  
Note: The dial test should be  
completed with the serial cable  
disconnected to verify that no  
signaling is required by the  
modem.  
b. Dial the Raven modem telephone number from a land  
line and verify that the modem automatically answers  
the call with modem tones.  
c. Verify outgoing calls.  
1. Connect the modem to your computer with a  
serial cable. Using a terminal emulation program  
(HyperTerminal) set up for 9600bps, 8 data bits, no  
parity and 1 stop bit.  
2. Enter the command: ATD[phone number]. For the  
[phone number], enter a known phone number  
including the area code for which you can hear  
ring (such as your office phone).  
14. Commission the Raven Modem on  
Site.  
The following steps represent a guideline and makes assump‐  
tions that the modem has been verified previously in a  
controlled environment.  
a. Install the Raven modem verifying that all power and  
antenna cables are correctly secured.  
b. Verify that the Raven modem powers up and that the  
Chan, Link and Reg lights blink in unison.  
c. Connect the Raven modem to the laptop computer via  
a straight through RS232 cable or connect the serial  
cable from the modem to a USB to serial device that  
has been previously installed on the laptop.  
d. Using a terminal emulation program (HyperTerminal)  
set up for 9600bps, 8 data bits, no parity and 1 stop bit,  
verify the signal strength.  
For the Raven C3210: Enter the command: AT!RSSI?.  
This will respond back with a signal strength measure‐  
ment represented in dBm. The value must be better  
than 100dBm for the modem to function and it is  
strongly recommended that 90dBm or better be used  
as a minimum value.  
For the Raven C3211: Enter the command: AT+CSQ?.  
This will respond back with a signal strength measure‐  
ment represented on a scale from 031 and second  
value separated by a comma. The signal strength value  
must be higher than 9 for the modem to function and it  
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is strongly recommended that a value of 18 or better be  
used as a minimum value.  
Tip: You can use the A/ command to repeat the last AT command.  
e. Remove the connection to the Laptop PC and connect  
your equipment to the Raven Modem.  
f. Have the actual application call your equipment via  
the modem telephone number and verify communica‐  
tions.  
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C
C: Windows Dial-up Networking  
(DUN)  
Dialup Networking (DUN) allows a computer or other device  
to use the serial port on your Raven to connect to the Internet  
or private network using PPP just like an analog modem using  
a standard phone line.  
Caution: To install any driver on your computer, you may need to be  
logged in as Administrator or have Administrator privileges for your  
login.  
Microsoft Windows XP is used in the examples below. The  
modem driver installation and DUN setup and configuration  
is similar in Microsoft Windows products. Examples are not  
provided here for installing the driver or configuring DUN for  
any other operating system.  
Installing a modem driver for  
Raven  
Standard installations of Microsoft Windows XP and 2000  
include a generic modem driver which will work with your  
Raven.  
1. Connect the Raven.  
a. Connect the modem to the computer with a DB9  
cable or the USB port in serial mode. .  
b. Plug in the AC adapter, connect the antenna(s) and  
power on the modem.  
2. Install the driver.  
a. Select Start > Control Panel > Phone and Modem Options  
(in Classic View).  
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Windows Dial-up Networking (DUN)  
Figure 3-1: Phone and Modem Options  
b. Select the Modems tab.  
Figure 3-2: Phone and Modem Options: Modems  
c. Select Add.  
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Windows Dial-up Networking (DUN)  
Figure 3-3: Add Hardware Wizard  
d. Check Don’t detect my modem; I will select it from a list.  
e. Select Next.  
Figure 3-4: Add Hardware Wizard: Install New Modem  
f. Select (Standard Modem Types) from the Manufacturers  
column.  
g. Select Standard 33600 bps Modem from the Models  
column.  
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Tip: If you have the speed for your modem configured as something  
other than the default, use the Standard Modem that matches the  
speed you configured.  
h. Select Next.  
Figure 3-5: Add Hardware Wizard: Select Ports  
i. Check Selected Ports  
j. Select the COM port the modem is connected to  
(commonly COM1).  
k. Select Next.  
Figure 3-6: Add Hardware Wizard: Finish  
l. Once the modem driver is installed, select Finish.  
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Windows Dial-up Networking (DUN)  
3. Configure the driver.  
When you return to the Phone and Modem Options window, you  
should see the newly installed modem “attached to” the  
correct COM port.  
Figure 3-7: Phone and Modem Options: Modems  
a. Highlight the modem and select Properties.  
Figure 3-8: Modem Properties  
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b. Select the Modem tab.  
Figure 3-9: Modem Properties: Modem  
c. Maximum Port Speed should be set to 115200  
(default).  
d. Select OK to exit.  
e. Select OK again to exit out of the Phone and Modem  
Options.  
Creating a Dial-Up Networking  
(PPP) Connection  
Once you have the driver for the modem installed on your  
computer, you can set up and configure Dial Up Networking  
(DUN) to use the modem as your connection to the Internet  
using PPP.  
Note: No other device or program can be using the same COM port  
(serial port) configured for the modem driver.  
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Windows Dial-up Networking (DUN)  
Caution: If you have an existing LAN connection, installing DUN for  
the modem may interfere with the LAN connection. It's recommended  
to disconnect your LAN connection before using a PPP connection  
with your Raven.  
Once the DUN connection is initiated, by default, it will take  
over as the “default route” for network communication and  
specifically for Internet access. If you want the two connections  
to coexist, you will need to deselect “Use default gateway on  
remote network” (described later) and use the route command  
in Windows to setup routing through the modem properly.  
This guide does not provide information on the route  
command. You may need to consult with your network admin‐  
istrator to properly configure routing.  
1. Create a new network connection.  
a. Select Start > Connect To > Show All Connections to open  
the Network Connections window.  
Figure 3-10: Windows : Start menu  
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b. Select Create a New Connection under Network Tasks in  
the menu area on the left.  
Figure 3-11: Create New Connection  
c. Select Next to start installing and configuring the DUN  
connection.  
Figure 3-12: New Connection Wizard  
d. Select Connect to the Internet.  
e. Select Next.  
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Figure 3-13: New Connection: Type  
f. Select Set up my connection manually.  
g. Select Next.  
Figure 3-14: New Connection: How do you want to connect?  
h. Select Connect using a dialup modem.  
i. Select Next.  
Figure 3-15: New Connection: Connect using...  
j. Optional: If you have multiple modems installed on  
your computer, you may be prompted to select the  
modem to be used. If you only have one modem  
installed, this option will be omitted.  
k. Check Standard 33600 bps Modem.  
l. Select Next.  
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Figure 3-16: New Connection: Select Modem  
m. Type in a name for the connection, such as Sierra  
Wireless AirLink Modem.  
n. Select Next.  
Figure 3-17: New Connection: Connection Name  
Tip: The name provided here will not effect the connection in any  
way. It is only a label for the icon. It can be the name of your wireless  
service provider (Provider), your modem (Raven), or any other desig-  
nation for the connection.  
o. Type in 10001 as the phone number for the modem to  
dial.  
p. Select Next.  
Figure 3-18: New Connection: Phone Number  
q. Optional: If you have multiple users configured for  
your computer, you may be prompted for Connection  
Availability. If you select My use only, the account  
currently logged on will be the only one able to use  
this DUN connection.  
r. Select Next.  
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Figure 3-19: New Connection: Permissions  
Generally the modem takes care of the Account Information,  
User name and Password, for the connection, so you can leave  
the fields blank (unless otherwise instructed by Support).  
s. If you want to allow others to use the same login for  
the modem, select Use this account name and password....  
t. Select Next.  
Figure 3-20: New Connection: Connection Information  
Caution: If you have a LAN connection to the Internet and select  
Make this the default Internet Connection for the DUN configuration,  
you will not be able to use the LAN to connect to the Internet and may  
also affect the network connection on your computer to the rest of the  
LAN. Select this option ONLY if the Raven will be your sole network  
connection.  
u. If you want to add a shortcut for this DUN connection  
to your desktop, check Add a shortcut.  
v. Select Finish to exit the Network Connection Wizard.  
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Figure 3-21: New Connection: Finish  
2. Configure the DUN connection  
After you complete the New Connection Wizard, there are a  
few more things you will want to configure in the connection.  
a. Select Properties.  
Figure 3-22: DUN Connection  
b. Uncheck Use dialing rules.  
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c. Check Show icon...when connected.  
d. Select Configure, below the Connect using line.  
Figure 3-23: DUN Properties  
e. Select 115200 as the Maximum speed.  
f. Check Enable hardware flow control.  
g. Do not check any other option.  
h. Select OK.  
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Figure 3-24: Modem Configuration  
i. Back at the main properties screen, select the  
Networking tab.  
Figure 3-25: Networking  
j. Select Settings.  
k. Remove the checks from all three PPP settings.  
l. Select OK.  
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Figure 3-26: PPP Settings  
m. Select (highlight) Internet Protocol (TCP/IP) and then  
select Properties.  
Tip: For most configurations, you will be obtaining the IP address and  
the DNS server address automatically.  
n. Select Advanced.  
Figure 3-27: TCP/IP Properties  
o. Uncheck Use IP header compression.  
p. Check Use default gateway on remote network.  
q. Select OK.  
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Figure 3-28: Advanced TCP/IP  
Tip: You may want to check the Options tab and change the settings  
for applications you might be using. The default options are generally  
applicable for most uses.  
Caution: Unless specifically directed to do so by Support or your  
network administrator, you do not need to make any changes to the  
options on the Security tab.  
r. Select OK until you return to the Connect window.  
Connecting to the Internet  
Using DUN  
There are two methods you can use to connect with Raven to  
the Internet using DUN, AceView and the Windows DUN  
connection directly.  
AceView  
AceView is a small utility which can maintain your DUN  
connection and monitor the connection of your Raven to  
Provider. If you have not already installed AceView you can  
obtain the most recent version from the Sierra Wireless Airlink  
website.  
Note: The direct DUN  
This guide assumes you have a default installation of AceView.  
connection features of AceView  
are not available in Windows 98  
or Windows NT.  
1. Start AceView.  
Start > All Programs > AirLink Communications > AceView  
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Windows Dial-up Networking (DUN)  
2. Enable the Connection.  
Figure 3-29: AceView: Menu  
a. Rightclick on the AceView window to open the menu.  
b. Select Connection Settings.  
Figure 3-30: AceView: Connection Settings  
c. Select Auto Start in the DUN section.  
d. Select Maintain Persistent Connection.  
When checked, AceView will continually check the DUN  
connection to ensure it is not down. If so, AceView will  
attempt to connect again.  
Tip: When using the DUN connection, make sure the IP Address is  
set to the local IP address of the modem, 192.168.13.31 by default.  
e. Select OK.  
f. OK.  
Windows DUN  
You can directly use the Dialup link for the DUN connection.  
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Windows Dial-up Networking (DUN)  
1. Start the DUN session.  
Start > Connect To > Sierra Wireless Airlink Modem  
If you named the connection differently, use the name of the  
PPP connection you made earlier.  
Figure 3-31: DUN Connection  
Tip: Generally you will not need to enter a Username or Password. If  
you do need to enter either, you can enter these parameters  
beforehand using *NETUID and *NETPW.  
2. Select Dial to connect to the modem  
and the cellular network.  
Note: The speed shown in the  
connection is the speed between  
the modem and your computer, it  
is not the speed of the modem’s  
connection to Provider or the  
Internet.  
When you’re connected, an icon should appear in the system  
tray showing the connection status.  
Figure 3-32: Connection indicator  
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Caution: For DUN connections on a Windows Mobility or other non-  
personal computer, the DNS settings may not be configured with the  
DUN connection. You may need to go into the network settings and  
add DNS servers manually.  
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