SATO Printer LM408 412E User Guide

LM408/412e  
PRINTER  
OPERATOR MANUAL  
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TABLE OF CONTENTS  
INTRODUCTION  
About This Manual  
General Description  
Control Features  
1-2  
1-3  
1-4  
TECHNICAL DATA  
Physical Characteristics  
Power  
2-2  
2-2  
2-2  
2-2  
2-2  
2-2  
2-2  
2-3  
2-3  
2-3  
2-3  
2-4  
2-5  
Enviromental  
Processing  
Interface Modules  
Interface Modules  
Print  
Sensing  
Media  
Ribbon  
Command  
Character Font Capabilities  
Barcode Capabilities  
INSTALLATION  
Unpacking & Parts Identification  
Printer Installation  
3-2  
3-3  
Site Location  
3-3  
Cable Connection  
3-3  
Media Selection  
3-4  
Media & Ribbon Loading  
Operational Mode Selection  
Tear-Off Mode  
3-4  
3-6  
3-6  
Continuous Mode  
3-6  
Interface Selection  
3-7  
RS232C High-Speed Serial Interface  
IEEE1284 Parallel Interface  
Universal Serial BUS (USB) Adapter  
Local Area Network (LAN) Ethernet  
802.11G Wireless  
3-7  
3-10  
3-11  
3-11  
3-11  
3-14  
3-16  
3-16  
All Interfaces  
Accessories Installation  
Interface Installation  
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PRINTER CONFIGURATION  
Printer Configuration  
Dipswitch Settings  
Configuration Modes  
Normal Mode  
4-2  
4-3  
4-4  
4-4  
Advanced Mode  
4-5  
User Download Mode  
Service Mode  
4-6  
4-7  
Card Mode  
4-8  
Move Mode  
4-9  
History Control Mode  
Protocol Initialization Mode  
Counters Mode  
4-10  
4-11  
4-12  
4-13  
4-14  
4-15  
4-16  
4-17  
4-18  
4-19  
Test Print Mode  
Boot Download Mode  
Flash Memory Download Mode  
Default Settings Mode  
Hex Dump Mode  
Maintenance Mode  
Menu Definition Tables  
TROUBLESHOOTING  
Error Signal Troubleshooting  
Troubleshooting Table  
Interface Troubleshooting  
Parallel Interface  
5-2  
5-3  
5-5  
5-5  
5-5  
5-5  
5-6  
5-6  
5-6  
5-7  
5-7  
5-8  
5-9  
RS232 Serial Interface  
Universal Serial Bus (USB) Interface  
LAN Ethernet Interface  
802.11G Wireless Interface  
Centronics Interface  
Test Print Troubleshooting  
Hex Dump Mode  
Test Label Printing  
Sample Test Label  
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MAINTENANCE  
Cleaning Procedures  
Replacement Procedures  
Print Head  
6-2  
6-3  
6-3  
Interface Board  
6-5  
Fuse  
6-6  
Adjustment Procedures  
Print Head Balance  
Print Head Alignment  
Ribbon Guide  
6-7  
6-7  
6-8  
6-9  
Label Sensor Positioning  
Ribbon Spindle Tensioning  
Operational Adjustments  
Pitch  
6-10  
6-11  
6-12  
6-12  
6-12  
6-12  
Offset  
Darkness  
APPENDIX  
Print Setup Dimensions  
Label Reference Position  
Label Adjustment Diagram  
Printer Connection Diagram  
Printer Laoding Diagram  
Glossary  
7-2  
7-3  
7-4  
7-5  
7-6  
7-8  
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INTRODUCTION  
• About This Manual  
• General Description  
• Control Features  
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1-1  
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Unit 1: Introduction  
ABOUT THIS MANUAL  
This manual is laid out consistent with the product discussed and provides all of the information required for printer  
maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to  
compliment, and to be used as an extension of, owner/operator literature.  
This manual also incorporates the use of special information boxes. Examples of these boxes and the type of  
information provided in each, are below.  
WARNING: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN  
PERSONAL INJURY.  
CAUTION: PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN  
EQUIPMENT DAMAGE.  
ATTENTION: Provides information that is deemed of special importance but will not  
result in personal injury or product damage if unheeded.  
NOTE: Provides helpful hints to assist in performing the tasks at hand.  
LCD DISPLAY: Provides the specific display that should be visible on the LCD at that  
point.  
A comprehensive Table Of Contents provided at the front of this manual facilitates rapid movement within. The  
contents identify the different Units, Chapters, and some Sections. Each references the page number of their  
commencement.  
The pages of this manual have embedded headers and footers to assist the user in identifying his or her exact  
position within the manual. The header provides the unit number followed by its name. The footer identifies the  
product on the left, the page number in the center, and the manual’s part number to the right side of the page.  
Page enumeration is two-part with each separated by a hyphen. The first character set references the Unit and the  
second identifies the page number within that unit. Page numbers begin with the numeral one (1) at the beginning  
of a new unit and ascend sequentially.  
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Unit 1: Introduction  
GENERAL DESCRIPT  
The SATO LM400e series printers have been designed as mid-range, industrial printers that are meant to meet the  
needs of those users that require ruggedness, but only require an entry-level industial printer. This mid-range  
printer is intended for applications that do not need the options and feature sets that are available and common in  
our standard Enhanced and Pro printers.  
These printers do, however, follow many of the design concepts of our standard Enhanced products and utilizes  
the programming languages of our SATO Barcode Printing Language (SBPL) with limitations to fonts and other  
optional commands and features.  
If printer options (i.e. RFID, cutter, dispenser, etc.) aren’t foreseen as needed, the LM400e series printers will  
provide years of reliable service.  
Ribbon Rewind Spindle  
Ribbon Supply Sprindle  
Operator Panel  
Media Holder  
Print Head  
External Media Slot  
Print Assembly  
Platen Roller  
Media Guide  
Print Head Latch  
Figure 1-1a, Primary Components  
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Unit 1: Introduction  
CONTROL FEATURES  
This chapter identifies the interactive control features of the printer. These functions are defined generally here.  
More specific explanations will be found throughout this manual on how to use them.  
OPERATOR PANEL FEATURES  
LED  
DEFINITION  
STATUS  
Illuminates green when online and terminates when offline.  
Blinks green when receiving data or the buffer is hear full.  
Illuminates or blinks red when detecting a printer error.  
KEYS  
DEFINITION  
POWER  
LINE  
Removes power supply at its entry to the printer.  
Moves the printer from an online to offline state and vise-versa, scrolls menu options, and  
performs other special functions as identified in flow charts throughout this manual where  
applicable.  
FEED  
Advances the label media when pressed, selects menu options, and performs other special  
functions as identified in flow charts throughout this manual where applicable.  
POTENTIOMETERS  
DEFINITION  
PRINT  
Adjusts the print density resulting in a lighter or darker print image.  
Adjusts forward or backfeed offset distance for peel, cut, or dispense operations.  
Adjusts the print stop position.  
OFFSET  
PITCH  
DIPSWITCHES  
DEFINITION  
DSW1 through 8  
Enables/Disables various operational functions and performs other special functions as identified  
in flow charts throughout this manual.  
DSW1  
DSW2  
DSW3  
DSW4  
DSW5  
DSW6  
DSW7  
DSW8  
ON: Direct Thermal Printing  
OFF: Thermal Transfer Printing  
ON: Enable Eye-Mark Sensor  
OFF: Enable Gap Sensor  
ON: Enables Headcheck feature  
OFF: Disables Headcheck feature  
ON: Enables Hex Dump feature  
OFF: Disables Hex Dump feature  
ON: Enables Multi-Buffer Interface Receive Mode (periodic repsonse)  
OFF: Enables Single-Item Interface Receive Mode (ENQ response)  
ON: Enables Download Mode feature  
OFF: Disables Download Mode feature  
ON: Enables Control Code feature  
OFF: Disables Control Code feature  
ON: Enables 203dpi Print Resolution  
OFF: Enables 305dpi Print Resolution  
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Unit 1: Introduction  
LCD Display  
LED Display  
Function Keys  
Potentiometers  
Dipswitch Complex  
Figure 1-2, Operator Panel  
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TECHNICAL DATA  
• Physical Characteristics  
• Power  
• Enviromental  
• Processing  
• Interface Modules  
• Print  
• Sensing  
• Media  
• Ribbon  
• Command  
• Regulatory Approvals  
• Character Font Capabilities  
• Barcode Capabilities  
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Unit 2: Technical Data  
PHYSICAL CHARACTERISTICS  
Width  
10.67 Inches (271 mm)  
Height  
Depth  
Weight  
12.64 Inches (321 mm)  
16.92 Inches (430 mm)  
28.66 Pounds (13 Kg)  
POWER  
Input Voltage  
100-120/200-240 Volts AC +/- 10%, 50/60 Hertz +/-5%  
ENVIRONMENTAL  
Operating Temperature  
Storage Temperature  
Storage Humidity  
4 to 104°F (5° to 40°C)  
23 to 140°F (-5° to 60°C)  
30 to 90% RH Non-Condensing  
30 to 80% RH Non-Condensing  
Operating Humidity  
PROCESSING  
CPU  
32 Bit RISC  
4 Megabytes  
FLash ROM  
Receive Buffer  
2.95 Megabytes amximum, 2 Megabytes near full  
INTERFACE MODULES  
Enhanced Parallel Port  
Serial Port  
IEEE1284  
RS232C (9600 to 57,600 bps)  
USB Adapter (12 Mbps)  
Universal Serial Bus  
LAN  
10BASE-T/100BASE-TX Automatic Switching  
802.11G Wireless Wi-Fi  
Ethernet (Wireless LAN)  
PRINT  
Method  
Direct Thermal / Thermal Transfer  
2, 3, 4, 5, 6 Inches Per Second (50.8-152.4 mm)  
.0049 Inches (.125 mm)  
Maximum Speed (selectable)  
Print Module (dot size)  
LM408e: 203 Dots Per Inch (8 dpmm)  
LM412e: 305 Dots Per Inch (12 dpmm)  
Resolution  
Maximum Print Width  
Maximum Print Length  
4.09 Inches (104 mm)  
7.01 Inches (178 mm)  
LM408e: 49.17 Inches (1249 mm)  
LM412e: 32.80 Inches (833 mm)  
Pitch at EX Command  
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Unit 2: Technical Data  
SENSING  
Gap  
Adjustable  
Adjustable  
Enable/Disable  
Constant  
Reflective Eye-Mark  
Ribbon Near End  
Media Out  
Ribbon Out  
Constant  
Cover Open  
Constant  
MEDIA  
Media Width: 0.866 to 5.04 Inches (22-128 mm)  
Media Width with Backing Paper: 0.984 to 5.16 Inches (25-131 mm)  
Width  
Media Length: 0.237 to 7.01 Inches (6-178 mm)  
Media Length with Backing Paper: 0.354 to 7.13 Inches (9-181 mm)  
Length (Continous)  
Length (Tear-Off)  
Media Length: 0.669 to 7.01 Inches (17-178 mm)  
Media Length with Backing Paper: 0.787 to 7.13 Inches (20-181 mm)  
Roll or Fan-Fold  
Eye-Mark or Gap  
Type  
Direct Thermal or Thermal Transfer  
Thickness  
0.003 to 0.010 Inches (0.08-0.26 mm)  
Maximum: 8.6 Inches (218.44 mm)  
3.0 Inches (76.2 mm)  
Roll Diameter  
Core Diameter  
Wind Direction  
Fan-Fold Height  
Face Inward  
Maximum: 3.94 Inches (100 mm)  
RIBBON  
Width  
Maximum: 4.37 Inches (111 mm)  
1476 Feet (450 M)  
Face In  
Length  
Wound  
Core Diameter  
Material  
Thickness  
1 Inch (25.6 mm)  
Polyester film  
(5.8 +/- 0.8 to 8.3 +/- 0.6 ym)  
COMMAND  
SATO Barcode Printer Language (SBPL)  
Intelligent Command  
Standard  
Non-Standard  
N/A  
REGULATORY  
Safety  
FCC (Class B), EN 55022 (Class B)  
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Unit 2: Technical Data  
CHARACTER FONT CAPABILITIES  
MATRIX FONTS  
XU  
XS  
XM  
5 dots W x 9 dots H (Helvetica)  
17 dots W x 17 dots H (Univers Condensed Bold)  
24 dots W x 24 dots H (Univers Condensed Bold)  
LM408e: 15 dots W x 22 dots H  
LM412e: 22 dots W x 33 dots H  
OA Font (OCR-A)  
LM408e: 20 dots W x 24 dots H  
LM412e: 30 dots W x 36 dots H  
OB Font (OCR-B)  
AUTO SMOOTHING FONTS  
XB  
XL  
48 dots W x 48 dots H (Univers Condensed Bold)  
48 dots W x 48 dots H (Sans Serif)  
VECTOR FONT  
Proportional or Fixed Spacing  
Font Size 50 x 50 dots to 999 x 999 dots  
Helvetica, 10 Font Variations  
AGFA RASTER FONTS  
A Font  
B Font  
CG Times, 8 to 72 pt.  
CG Triumvirate, 8 to 72 pt.  
DOWNLOADABLE FONTS  
N/A  
CHARACTER CONTROL  
Expansion up to 12 x in either the X or Y coordinates.  
Character Pitch Control  
Line Space Control  
Journal Print Facility  
0, 90, 180, and 270 Degree Rotation  
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Unit 2: Technical Data  
BARCODE CAPABILTIES  
UPC A/E  
JAN 8/13  
EAN 8/13  
Code 39  
Code 93  
Code 128  
Interleaved 2 of 5  
Industrial 2 of 5  
Matrix 2 of 5  
Bookland  
Linear Bar Codes  
NW-7  
MSI  
POSTNET  
UCC/EAN 128  
NW-7 (Codabar)  
QR Code  
Data Matrix  
Maxi Code  
Two Dimemsional  
PDF417  
Synthetic Symbol  
Ratios  
1:2, 1:3, 2:5, User definable bar widths  
4 to 999 dots, User progammable  
Bar Height  
Rotation  
0, 90, 180, and 270 Degrees  
Sequential Numbering  
Expansion Ratio of Character  
Graphics  
Sequential numbering of both numerics and bar codes  
Height: 1-12 times, Width: 1-12 times  
Full dot addressable graphics, SATO Hex/Binary, BMP or PCX formats  
Form overlay for high-speed editing of complex formats  
Form Overlay  
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INSTALLATION  
• Unpacking & Parts Identification  
• Printer Installation  
• Operational Mode Selection  
• Interface Selection  
• Accessories Installation  
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Unit 3: Installation  
UNPACKING & PARTS IDENTIFICATION  
Unpack the printer as directed in the following procedure.  
1
2
3
4
5
6
Place the shipping container (box) upright on a soid, flat surface.  
Open the box, remove any loose items and the first layer of packing material.  
Carefully lift the printer and accessories from the box and place them on a solid flat surface.  
Remove the plastic covers from the packed items and visually inspect for physical damage.  
Ensure all components are present as dictated on the Packing List.  
Report damaged property.  
Compact Disc  
Power Cord  
Packing Cushions  
Printer  
Protective Sheet  
Corrugated Box  
Figure 3-1, Unpacking & Parts Identification  
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Unit 3: Installation  
PRINTER INSTALLATION  
This chapter provides guidance on how to station, connect, and load the printer once unpacked.  
Following printer setup, procede to the next chapter for information on interface selection.  
SITE LOCATION  
Stationed on a solid flat surface.  
Stationed away from hazardous materials.  
Stationed within operational distance of the host based on interface specifications.  
CABLE CONNECTION  
The procedure below provides instruction on typical cable connection. The same procedure will apply to  
others that are not mentioned, but their connectors are also performed from the printer’s rear.  
Host Computer  
Interface Cable  
Printer  
Interface Board  
Power Cord  
Power Receptacle  
Figure 3-2, Cable Connection  
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Unit 3: Installation  
MEDIA SELECTION  
The size and type of the labels or tags to be printed should have been taken into consideration before  
printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using  
media that does not cover the print head will allow the platen roller to tread on it and wear it out. The  
media edge will also wear a groove in the platen roller affecting print quality.  
MEDIA & RIBBON LOADING  
There are two general media types that may be loaded and used; rolled and fan-folded. Each of those  
types may again be defined by whether their print application is direct thermal or thermal transfer. Those  
factors determine how the media is loaded and if ribbon stock is loaded at all.  
Thermal transfer media requires the use of ribbon stock for print application. In such a scenario, it is the  
ribbon stock (carbon paper) that contains the ink that will be transfered to the media.  
Direct thermal media has the ink embedded within and is brought to the surface through heat penetration  
by print head contact.  
Rolled media of standard diameter is loaded within the printer and suspended by the media holder.  
Larger, non-standard rolled media would be suspended outside the printer at its rear and fed inward.  
Fan-folded media would also be fed inward from the rear but is stacked as opposed to suspended.  
Refer to Figures 3-3a and 3-3b for proper media routing relative to the type to be used. If that to be used  
is direct thermal, ignore the ribbon stock in the figures and do not load that.  
Figure 3-3a, Rolled Media Loading  
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Unit 3: Installation  
Figure 3-3b, Fan-fold Media Loading  
Figure 3-3c, Ribbon Loading  
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Unit 3: Installation  
OPERATIONAL MODE SELECTION  
There are two modes of printer operation; Dispense and Continuous. The difference between the two is the way  
that the label and paper backing is ejected. Before printer configuration, one must determine which mode will be  
used. This chapter identifies the funtional defferences between the two.  
TEAR-OFF MODE  
With this method of operation, after printing, the printer feeds the first (outermost) label so that it is fully extended  
out of the printer’s front for dispensing. Printing of the next label will not begin until the prior printed label has been  
removed. This mode of operation is specifically suited for emmediate application at the time of print.  
Upon removal of the prior printed label, the printer repositions the media so that the next label in line may be  
printed, then prints. The before-mentioned cycle, repeats for each consecutive label.  
Printer configuration for the backfeed function may be found in the Advanced Mode of the Configuration unit in this  
manual. Refer to the Table of Contents for the page number.  
CONTINUOUS MODE  
With this mode of operation, the media remains in position for printing at all times. To do so, means that the  
previous printed label is only available for removal when one to four addidtional labels have been printed (quantity  
is depended on label size). This mode of operation is specifically suited for printing bulk quantities to be applied  
later.  
Printer configuration for the Continuous mode of operation may be found in the Advanced Mode of the  
Configuration unit in this manual. Refer to the Table of Contents for the page number.  
ATTENTION: Refer to the Printer Configuration unit of this manual to program the  
printer’s internal memory to suit individual needs using the integrated menu options.  
Refer to the Programming Reference document to remotely program the printer’s  
features and functions through a host system.  
CONTINUOUS MODE  
TRANSMISSION SENSOR  
REFLECTIVE SENSOR  
Base Print Position  
TEAR-OFF MODE  
REFLECTIVE SENSOR  
TRANSMISSION SENSOR  
Base Print Position  
Base Dispense Position  
Base Print &  
Dispense Position  
Figure 3-4, Label Reference Position  
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Unit 3: Installation  
INTERFACE SELECTION  
This unit presents the printer interface types and their specifications. These specifications include detailed  
information to assist in the selection of the most appropriate method for the printer to interface with the host. The  
five acceptable interface methods are:  
RS232C High-Speed Serial  
IEEE1284 Parallel  
Universal Serial Bus (USB)  
Local Area network (LAN) Ethernet  
802.11G Wireless  
Following the selection of the desired interface, proceed to the next unit for instructions on how to Configure the  
printer for that interface type.  
WARNING: NEVER CONNECT OR DISCONNECT INTERFACE CABLES (OR USE  
A SWITCH BOX) WITH POWER APPLIED TO EITHER THE HOST OR THE  
PRINTER. THIS MAY CAUSE DAMAGE TO THE INTERFACE CIRCUITRY IN THE  
PRINTER/HOST AND IS NOT COVERED BY WARRANTY.  
NOTE: Some hosts monitor the Request-To-Send (RTS) signal (pin 4 of 25) to  
determine if the printer is ready to receive data. Since the printer does not generate  
this signal, the RTS line must be held true (high) in order to allow communication. This  
can be performed by connecting the RTS pin to the Clear-To-Send (CTS) signal (pin 5  
of 25).  
NOTE: If assistance is required on the physical installation of the interface, refer to the  
Accessories Installation unit for guidance.  
RS232C HIGH-SPEED SERIAL INTERFACE  
This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user.  
INTERFACE SPECIFICATIONS  
Asynchronous ASCII  
Half-duplex communication  
Bi-Directional Communication  
Data Transmission Rate  
Transmission Form  
Data Length  
9600, 19200, 38400, 57600 bps  
Start, b1, b2, b3, b4, b5, b6, b7, b8, Stop (b8 will be omitted if using 7 bit oriented)  
7 or 8 bit (selectable)  
Stop Bit  
1 or 2 bit (selectable)  
Parity Bit  
ODD, EVEN, NONE (selectable)  
Codes Used  
ASC II Character Codes: 7 bits, Graphics: 8 bits  
STX (02H), ETX (03H), ACK (06H), NAK (15H)  
DB-25S Male (equivalent)  
Control Codes  
Connector (Printer Side)  
Cable Connector  
Cable Length  
Signal Levels  
Protocol  
DB-25P Female (equivalent)  
5 meters or less.  
High = +5V to +12V, Low = -5V to -12V  
Ready/Busy, X-On/X-Off, Protocol for Driver, Status4  
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Unit 3: Installation  
DIPSWITCH SETTINGS  
SWITCH COMPONENT  
SETTINGS  
ON  
7 Bits  
8 Bits  
1
Data Bit  
OFF  
2
3
ON  
ON  
Reserved  
ODD  
2 & 3  
Parity  
ON  
OFF  
ON  
OFF  
OFF  
EVEN  
NONE  
2 Bits  
OFF  
ON  
4
Stop Bit  
Baud Rate  
OFF  
1 Bit  
5
6
ON  
ON  
OFF  
OFF  
7
ON  
OFF  
ON  
OFF  
8
57600 bps  
38400 bps  
19200 bps  
9600 bps  
5 & 6  
ON  
ON  
OFF  
OFF  
ON  
OFF  
ON  
OFF  
Reserved: Status2 & 3 (when compatible mode is OFF)  
Protocol for Driver, Status5  
X-ON/X-OFF  
7 & 8  
Protocol  
Ready/Busy  
READY/BUSY INTERFACE SIGNALS  
SIGNAL DEFINITION  
PIN  
DIRECTION  
1
2
Reference  
FG (Frame Ground)  
To Host  
TD (Transmit Data) - Data from the printer to the host computer. Sends X-On/X-Off characters  
or status data (bi-directional protocols).  
3
4
To Printer  
To Host  
RD (Receive Data) - Data to the printer from the host computer.  
RTS (Request to Send) - Used with Ready/Busy flow control to indicate an error condition.  
RTS is high and remains high unless the print head is open (in this case, RTS would return to  
the high state after the print head is closed and the printer is placed back on-line) or an error  
condition occurs during printing (e.g., ribbon out, label out).  
5
6
To Printer  
To Printer  
CTS (Clear to Send) - When this line is high, the printer assumes that data is ready to be  
transmitted. The printer will not receive data when this line is low. If this line is not being used,  
it should be tied high (to pin 4).  
DSR (Data Set Ready) - When this line is high, the printer will be ready to receive data. This  
line must be high before data is transmitted. If this line is not being used, it should be tied high  
(to pin 20).  
7
Reference  
SG (Signal Ground)  
20 To Host  
DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control. The printer is  
ready to receive data when this pin is high. It goes low when the printer is off-line, either  
manually or due to an error condition, and while printing in the single job buffer mode. It will  
also go low when the data in the buffer reaches the buffer near full level.  
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Unit 3: Installation  
READY/BUSY CABLE REQUIREMENTS  
DB9 DB25  
HOST  
DIRECTION  
DB25  
PRINTER  
1
2
3
8
4
6
5
1
3
FG (Frame Ground)  
RD (Receive Data)  
Bi-Directional  
To Host  
1
2
3
4
5
6
7
FG (Frame Ground)  
TD (Transmit Data)  
2
TD (Transmit Data)  
To Printer  
RD (Receive Data)  
5
CTS (Clear To Send)  
DTR (Data Terminal Ready)  
DSR* (Data Set Ready)  
SG (Signal Ground)  
To Printer DB9-6  
To Printer DB9-4  
To Host  
RTS (Request To Send)  
DSR (Data Set Ready)  
DTR (Data Terminal Ready)  
SG (Signal Ground)  
20  
6
7
Bi-Directional  
* This connection at the host side of the interface would depend upon the pin that is being used as the Ready/Busy signal by  
the driving software. Typically, on a PC, it would be either CTS (pin5) or DSR (pin 6) on a DB-25 connector.  
Figure 3-5, Serial Connector Pin Assignments  
X-ON/X-OFF CABLE REQUIREMENTS  
Communicates with the host to determine if the printer is ready to receive data by sending “XON” (HEX 11H) or “XOFF” (HEX  
13H) code to the TD line. The single and multiple item buffers are switchable in the Interface Mode of the printer.  
DB9 DB25  
HOST  
DIRECTION  
DB25  
PRINTER  
1
2
3
5
1
3
2
7
FG (Frame Ground)  
RD (Receive Data)  
TD (Transmit Data)  
SG (Signal Ground)  
Bi-Directional  
To Host  
1
2
3
7
FG (Frame Ground)  
TD (Transmit Data)  
RD (Receive Data)  
SG (Signal Ground)  
To Printer  
Bi-Directional  
NOTE: Depending on the host used, it may be required to loop CS and RS  
(maintaining at high-level) on the host side. For more information, refer to the host  
computer documentation.  
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Unit 3: Installation  
IEEE1284 PARALLEL INTERFACE  
The parallel interface is a plug-in module that can be installed by the user and conforms to IEEE1284  
specifications. It automatically detects the IEEE1284 signals and operates in the high speed mode. If the  
IEEE1284 signals are not detected, it will operate in the slower standard Centronics mode. For this reason, an  
interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the  
speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the  
host.  
SPECIFICATIONS  
Printer Connector  
Cable Connector  
Cable  
AMP 57-40360 DDK (or equivalent)  
AMP 57-30360 DDK (or equivalent)  
1.5 meter or less  
Signal Level  
Data Stream  
High = +2.4V to +5.0V, Low = 0V to -0.4V  
<ESC>A . . Job#1 . . <ESC>Z<ESC>A . . Job#n . . <ESC>Z  
Figure 3-6, Parallel Connector Pin Assignments  
PIN ASSIGNMENTS  
PIN  
SIGNAL  
DIRECTION  
PIN  
SIGNAL  
DIRECTION  
1
2
Strobe  
Data 1  
Data 2  
Data 3  
Data 4  
Data 5  
Data 6  
Data 7  
Data 8  
ACK  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Printer  
To Host  
19  
20  
21  
22  
23  
24  
25  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
Strobe Return  
Data 1 Return  
Data 2 Return  
Data 3 Return  
Data 4 Return  
Data 5 Return  
Data 6 Return  
Data 7 Return  
Data 8 Return  
ACK Return  
Busy Return  
PE Return  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
Reference  
From Host  
To Host  
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
Busy  
To Host  
Ptr Error  
Select  
AutoFD1  
To Host  
To Host  
INIT  
To Host  
Fault  
Not Used  
Not Used  
Not Used  
Not Used  
Logic Gnd  
FG  
Frame Gnd  
To Host  
+5V (z=24k ohm)  
SelectIn1  
From Host  
1 Signals required for ieee 1284 mode.  
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Unit 3: Installation  
UNIVERSAL SERIAL BUS (USB)  
The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires  
a driver (shipped with each printer that has the interface installed) that must be loaded onto the PC and configured  
to support USB peripherals using Windows 2000 or above. Details for loading the USB driver are contained in the  
USB Interface Manual that is shipped with each printer with a USB Optional interface installed. Up to 127 devices  
may be connected to a USB port using powered hubs.  
ATTENTION: This Interface type Is not compatible with Windows 98 or Windows Me.  
SPECIFICATIONS  
Printer Connector  
Cable  
USB Type B Plug  
10 feet (3 m) maximum  
Windows 2000 or above with USB Port  
BUS Power through cable  
+5 V at 80 ma  
Host  
Power Supply  
Power Consumption  
LOCAL AREA NETWORK (LAN) ETHERNET  
A Local Area Network (LAN) interface is an optional Plug-In Interface Module that can be installed by the user. It  
requires a driver shipped with each printer that has the interface installed. The driver that must be loaded onto the  
host computer and configured to run one of the supported network protocols using a 10Base-T or 100Base-TX  
LAN connection. Details for loading the LAN driver are contained in the LAN Interface Manual that is shipped with  
each printer with a LAN Optional interface installed.  
SPECIFICATIONS  
Connector  
Cable  
RJ-45 Receptacle  
10/100BaseT Category 5  
100 meters or less  
Cable Length  
Power Supply  
Protocol  
Powered from printer  
Status3 return  
Protocol for Driver (cyclic response mode)  
Protocol for Driver (ENQ response mode)  
Status5 return  
IP Address  
0.0.0.0 to 255.255.255.255  
0.0.0.0 to 255.255.255.255  
0.0.0.0 to 255.255.255.255  
Subnet Mask  
Gateway Address  
DIPSWITCH SETTINGS  
SETTING  
SWITCH  
1
2
3
4
Reserved (setup prohibited).  
LAN board EEPROM initialization (configuration).  
Print configuration details on a label.  
Print a self-diagmosis of the board onto a label.  
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Unit 3: Installation  
SOFTWARE SPECIFICATIONS  
Corresponding Protocol  
Network Layer  
TCP/IP  
ARP, RARP, IP, ICMP  
TCP, UDP  
Session Layer  
Application Layer  
LPD, FTP, TELNET, BOOTP, DHCP  
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by  
dedicated socket protocol.  
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,  
and BOOTP/DHCP for address setup.  
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In  
addition, a banner page can be printed by a proper setup.  
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In  
addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.  
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this  
directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the  
mode difference is dependent on the client. A banner page may be printed with a proper setup.  
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of  
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root  
pasword is set as null (linefeed only).  
802.11G WIRELESS INTERFACE  
The wireless print server provides easy printer interface with 802.11G Wi-Fi compliant networks free of wired  
connections. Each printer is shipped with an integrated driver and interface installed. The driver must be loaded  
onto the host computer and configured to run one of the supported protocols.  
SPECIFICATIONS  
Variable Data Rates  
Frequency Band  
Wired Equivalent Privacy  
Sensitivity  
54, 11, 5.5, 2 and 1 Mbps  
2.4 GHz ISM Band  
128 bit, 64 bit (compatible with 40bit), none (WPA)  
(typ, AAWGN, 8E-2 PER): -91dBm at 1Mbps, -88dBm at 2 Mdps, -87dBm at 5.5Mbps, -  
84dBm at 11Mbps.  
Range  
100m indoors, 300m outdoors  
Protocols  
Protocol  
TCP/IP, IPX/SPX, Direct Mode IPX/IP, DLC/LLC, NetBEUI, NetBIOS/IP  
Status3 return  
Protocol for Driver (cyclic response mode)  
Protocol for Driver (ENQ response mode)  
Status5 return  
IP Address  
0.0.0.0 to 255.255.255.255  
Subnet Mask  
Gateway Address  
Communication Mode  
SSID  
0.0.0.0 to 255.255.255.255  
0.0.0.0 to 255.255.255.255  
802.11 Ad hoc, Ad hoc, Infrastructure  
Optional alphanumeric character string (up to 32 characters)  
01 to 11  
Channels  
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Unit 3: Installation  
DIPSWITCH SETTINGS  
The dipswitches serve to initialize the configuration saved on the Wireless-LAN board, print the configuration, and make a self-  
diagnosis. To communicate with the host,set the communication mode by through switches 5 and 6, then set the remaining  
switches to the OFF position.  
Print of configuration and self-diagnsis are operable only on the screen after turning on the printer. Ensure all switches are in  
the OFF position when operating the printer.  
SWITCH  
SETTING  
1
2
3
4
Reserved for test use only (setup prohibited).  
LAN board EEPROM initialization (initialize configuration).  
Print configuration details on a label (diagnostic & configuration).  
Print a self-diagmosis of the board onto a label (wireless mode).  
NOTE: The communication mode may be set within the printer’s Interface Mode. Go to [Communication] of the Interface Mode  
to enable setup by either the dipswitches or through the Interface Mode.  
LED INDICATOR STATUS  
INDICATOR 1 INDICATOR 2 INDICATOR 3  
DESCRIPTION  
ON  
ON  
OFF  
ON  
OFF  
OFF  
ON  
Weak Signal (1-50%)  
Moderate Signal (50-75%)  
Strong Signal (75-100%)  
802.11 Ad hoc  
ON  
ON  
OFF  
OFF  
OFF  
ON  
ON  
OFF  
Ad hoc  
SOFTWARE SPECIFICATIONS  
Corresponding Protocol  
Network Layer  
TCP/IP  
ARP, RARP, IP, ICMP  
TCP, UDP  
Session Layer  
Application Layer  
LPD, FTP, TELNET, BOOTP, DHCP  
NOTE: Print data can be sent by LPR and FTP of TCP/IP and dedicated socket protocol. Printer status is obtainable by  
dedicated socket protocol.  
NOTE: In the TCP/IP protocol enviroment, LPD and FTP are provided for printing; TELNET for variable setup; ARP, RARP,  
and BOOTP/DHCP for address setup.  
LPD protocol complies with RFC1179 and handles the list of logical printer name as queue name such as lp, sjis, euc. In  
addition, a banner page can be printed by a proper setup.  
When sending the job by LPR, the transmission order of data file/control file within the job will not affect print operation. In  
addition, if the banner page is specified, it will be added to each data file. Job deletion by LPR is not available.  
FTP protocol complies with RFC959 and handles the list of logical printer name as a transfer directory. File transfer to this  
directory executes print operation. It is possible to specify ASCII(A), Binary(I) and TENEX(L8) as transfer mode - although the  
mode difference is dependent on the client. A banner page may be printed with a proper setup.  
TELNET Complies with RFC854. This operation consists of interactive menu form and enables change and reference of  
internal setup, and to display status. To change the setup, enter “root” user and password at the time of login. Default of root  
pasword is set as null (linefeed only).  
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Unit 3: Installation  
ALL INTERFACES  
This chapter contains information that is applicable to all interface types offered.  
Recieve Buffer  
The data stream is received from the host to the printer one job at a time. This allows the software program to  
maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.  
A multiple job buffer allows the printer to continuously receive print jobs while compiling and printing other jobs at  
the same time. It acts much like a Print buffer to maximize the performance of the host and the printer.  
The printer receives and prints one job at a time. If a print job exceeds the buffer size, transmission will be rejected  
by the printer. Flow control protocols to throttle transmission are not used. Error conditions that occur during the  
Print Data transmission will cause the printer to return a NAK.  
ACK/NAK Protocol  
Bi-Directional ACK/NAK protocol is used for error control. In a normal transmission sequence when the  
transmission is received, the printer will return an ACK (06H) signifying that it was received without a transmission  
error. After the transmission command structure has been analyzed, a status byte is returned to the host. This  
status byte informs the host of the validity of the command structure.  
If the command structure is error free, the printer proceeds with the print operation. When the print operation is  
completed, a Printer Status message is returned to the host. If an error was detected during the initial transmission  
sequence, a NAK (15H) will be returned signalling to the host that the received transmission contained errors and  
must be resent. If the returned Status byte indicates a command structure error, the error must then be corrected  
before the print data is resent to the printer.  
A valid transmission to the printer must be bounded by an STX/ETX pair, with the STX (02H) signifying the start of  
the Print Data and ending with an ETX (03H) signifying the end.  
Status5 Return  
This communication protocol is designed for the purpose of monitoring and controlling print data status in the host  
and featuring various functions.  
INTERFACE SIGNALS  
PIN  
DIRECTION  
SIGNAL DEFINITION  
1
2
3
7
Reference  
FG (Frame Ground)  
To Host  
TD (Transmit Data) - Data from the printer to the host computer.  
RD (Receive Data) - Data to the printer from the host computer.  
SG (Signal Ground)  
To Printer  
Reference  
CABLE REQUIREMENTS  
Depending on the host used, it may need to loop CS and RS (maintaining at high level) on the hose side. For additional  
information, refer to the host computer documentation.  
DB9 DB25  
HOST  
DIRECTION  
DB25  
PRINTER  
1
2
3
5
1
3
2
7
FG (Frame Ground)  
RD (Receive Data)  
TD (Transmit Data)  
SG (Signal Ground)  
Bi-Directional  
To Host  
1
2
3
7
FG (Frame Ground)  
TD (Transmit Data)  
RD (Receive Data)  
SG (Signal Ground)  
To Printer  
Bi-Directional  
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Unit 3: Installation  
RECEIVE BUFFER CONTROL  
Causes For Receive Buffer Near Full  
Release Of Receive Buffer Near Full  
Receive buffer near full occurs when the remaing free space of the buffer drops to  
0.95MB of 2.95MB capacity or when the remaining free space is available for storing  
50 of 500 items in the history buffer.  
Receive buffer near full can be released when the remaining free space rises to  
1.95MB or when the remaining free space is available for storing 200 items in the  
history buffer.  
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Unit 3: Installation  
ACCESSORIES INSTALLATION  
This chapter covers printer accessory installation procedures that are operator allowed.  
INTERFACE INSTALLATION  
The diagram below displays the physical installation of interface hardware. Refer to the Configuration unit of this  
manual for instructions on printer setup for the interface type chosen.  
1. Switch off the printer and disconnect power supply cord.  
2. Route interface cable (1, Figure 3-7) from host computer to interface board (2).  
3. Insert interface board (2) into printer (4) and secure using two screws (3).  
4. Connect interface cable (1).  
Figure 3-7, Interface Installation  
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PRINTER  
CONFIGURATION  
• Printer Configuration  
• Dipswitch Setting  
• Configuration Modes  
• Menu Definition Tables  
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Unit 4: Printer Configuration  
PRINTER CONFIGURATION  
This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting.  
The printer may be configured via the buttons and/or potentiometers loacated on the printer’s operator panel. All of  
the printer’s buttons, switches, and potentiometers are used either singularly, or in conjunction, to perform  
configuration activities.  
Refer to the Control Features chapter of the Introduction unit for identification of specific interface features.  
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Unit 4: Printer Configuration  
DIPSWITCH SETTINGS  
This chapter identifies the functions of the printer’s integrated dipswitches. The dipswitch complex is located on the  
printer’s operator panel and is an integral part of its configuration by enabling/disabling various operational  
features. Refer to the table below on switch designation and their specific functions.  
ATTENTION: Each dipswitch must be set for the printer to properly function. Address  
all eight switches individually, but some may not require change.  
NOTE: A small, flat tool similar to a screwdriver is required to alter dipswitch position.  
When changing a switch setting, ensure that it has been moved fully up or down.  
NOTE: The switches are arranged horizontally, from left to right, and oriented  
vertically. The ON position is always upward and the OFF position is always  
downward.  
DIPSWITCH FUNCTIONS  
SWITCH  
1
SETTING  
DESCRIPTION  
ON  
OFF  
Direct Thermal Printing  
Thermal Transfer Printing  
ON  
OFF  
Enable Eye-Mark Sensor  
Enable Gap Sensor  
2
3
4
5
6
7
8
ON  
OFF  
Enable Headcheck Feature  
Disable Headcheck Feature  
ON  
OFF  
Enable Hex Dump Feature  
Disable Hex Dump Feature  
ON  
OFF  
Enable Multi-Buffer Interface Receive Mode (periodic response)  
Enable Single-Buffer Interface Receive Mode (ENQ response)  
ON  
OFF  
Enable Download Mode Feature  
Disable Download Mode Feature  
ON  
OFF  
Enable Control Code Feature  
Disable Control Code Feature  
ON  
OFF  
Enable 203dpi Print Resolution  
Enable 305dpi Print Resolution  
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Unit 4: Printer Configuration  
CONFIGURATION MODES  
This chapter provides an overview of the various configuration modes of the operation menu. All of the  
configuration activities are performed via the use of the operator panel located on the printer’s face. However,  
many settings may also be controlled via external software commands. In the case of conflict between external  
software commands and internal software commands (control panel settings) the printer will always use the last  
valid setting.  
NORMAL MODE  
This mode allows configuration of printing features that are prone to change from job to job. These are some of the  
most basic and common adjustments of all of the configuration modes.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
POWER  
ONLINE  
QTY: XXXXXX  
No action,  
no change  
FEED  
LINE  
OFFLINE  
QTY: XXXXXX  
LINE  
LINE + FEED  
PRINT DARKNESS  
1
2
3
4
5
Scrolls  
options  
LINE  
FEED  
FEED  
PRINT SPEED  
2
3
4
5
6
Scrolls  
options  
LINE  
PITCH OFFSET  
+00MM  
Scrolls  
options  
LINE  
Selects  
and  
FEED  
advances  
CANCEL PRINT JOB  
YES  
NO  
Scrolls  
options  
LINE  
Yes  
FEED  
No  
FEED  
CANCEL PRINT JOB  
COMPLETED  
Figure 4-1, Normal Mode  
4-4  
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Unit 4: Printer Configuration  
ADVANCED MODE  
The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments  
or settings have been made, they will not require additional address unless a new job is downloaded. Use the keys  
of the printer’s operator panel to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
LINE + POWER  
ADVANCED MODE  
Enters  
Card Mode  
LINE  
FEED  
DARKNESS RANGE  
A
B
Scrolls  
options  
LINE  
FEED  
FEED  
FEED  
ZERO SLASH  
YES  
NO  
Scrolls  
options  
LINE  
AUTO ONLINE  
YES  
NO  
Scrolls  
options  
LINE  
Only if  
calendar is  
installed  
PRINT OFFSET  
V: +XXXX H: +XXX  
SET CALENDAR  
Scrolls  
options  
YES  
NO  
LINE  
Selects  
and  
advances  
FEED  
Scrolls  
options  
LINE  
Yes  
FEED  
No  
FEED  
IGNORE  
YES  
CR/LF  
NO  
CALENDAR  
00 / 00 / 00 00:00  
Scrolls  
options  
LINE  
Scrolls  
options  
FEED  
LINE  
FEED  
CHARACTER PITCH  
PROP FIXED  
Selects  
and  
advances  
Scrolls  
options  
LINE  
FEED  
Figure 4-2, Advanced Mode  
4-5  
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Unit 4: Printer Configuration  
USER DOWNLOAD MODE  
Allows the operator to download user specific data from a host system. Use the keys of the printer’s operator panel  
to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
DSW7: ON  
LINE + POWER  
USER DOWNLOAD  
PRESS LINE KEY  
No action,  
no change  
LINE  
FEED  
USER DOWNLOAD  
WAITING  
Send data from  
host system  
Printer  
receives  
data  
DOWNLOAD COMPLETE  
Power printer off,  
reset DSW7 to exit  
Figure 4-3, User Download Mode  
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Unit 4: Printer Configuration  
SERVICE MODE  
Allows programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the  
operator panel to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
LINE + POWER  
ADVANCED MODE  
Enters  
Advanced  
Mode  
EURO CODE  
FEED  
LINE  
D5  
Scrolls  
options  
CARD MODE  
LINE  
FEED  
Enters  
Card Mode  
FEED  
LINE  
SELECT LANGUAGE  
ENGLISH  
FRENCH  
GERMAN  
SERVICE MODE  
SPANISH  
ITALIAN  
PORTUGESE  
ENGLISH  
Enters  
Counters  
Mode  
LINE  
FEED  
ENGLISH  
GAP  
INPUT  
[ X.XV ]  
[ X.XV ]  
Scrolls  
options  
LINE  
FEED  
Scrolls  
options  
LINE  
FEED  
PRIORITY SETTING  
COMMAND LCD  
AUTO ONLINE FEED  
YES NO  
Scrolls  
options  
LINE  
FEED  
Scrolls  
options  
LINE  
FEED  
FEED  
FEED  
Displays  
only if  
Status4 is  
selected  
IGNORE  
YES  
CAN/DLE  
NO  
FEED ON ERROR  
YES NO  
Scrolls  
options  
LINE  
Displays  
only if using  
RS232C and  
Status3 is  
selected  
RIBBON NEAR END  
ENABLE DISABLE  
REPRINT W/FEED  
YES NO  
Displays  
only if using  
IEEE1284 for  
1 item  
Scrolls  
options  
LINE  
IEEE1284  
ACK SIGNAL  
XX.X  
FORWARD / BACKFEED  
DISTANCE  
DEFAULT  
Scrolls  
options  
LINE  
FEED  
BACKFEED SPEED  
NORMAL SLOW  
FORWARD / BACKFEED  
DISTANCE XXXMM  
Scrolls  
options  
LINE  
FEED  
Scroll  
distance  
LINE  
Figure 4-4, Service Mode  
4-7  
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Unit 4: Printer Configuration  
CARD MODE  
This mode permits the configuration of an expanded memory option. With the 4MB Flash Memory Module  
installed, storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the  
required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
LINE + POWER  
ADVANCED MODE  
Enters  
Advanced  
Mode  
FEED  
LINE  
CARD MODE  
Enters  
Service  
Mode  
LINE  
FEED  
MEMORY FORMAT  
YES NO  
Scrolls  
options  
LINE  
Yes  
FEED  
No  
FEED  
FORMAT START  
YES NO  
Scrolls  
options  
LINE  
Yes  
FEED  
No  
FEED  
MEMORY FORMAT  
FORMATTING  
Formatting  
in process  
MEMORY FORMAT  
COMPLETED  
FEED  
Figure 4-5, Card Mode  
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Unit 4: Printer Configuration  
MOVE MODE  
Allows the print feed method to be determined - Continuous or Tear-Off. If Continuous is selected, printing of labels occur  
without pause for application. If Tear is selected, printing will pause for each subsequent label until the previously printed label  
has been removed for application.  
Use the keys of the printer’s operator panel to select and enter the required option. Refer to the Menu Definition Tables in  
the following chapter to provide an explanation of each menu screen.  
LINE + POWER  
ADVANCED MODE  
Enters  
Advanced  
Mode  
FEED  
LINE  
CARD MODE  
Enters  
Card Mode  
FEED  
LINE  
SERVICE MODE  
Enters  
Service  
Mode  
FEED  
LINE  
COUNTERS MODE  
Enters  
Counters  
Mode  
FEED  
LINE  
MOVE MODE  
FEED  
LINE  
MOVE MODE  
CONT  
TEAR  
Scrolls  
options  
LINE  
Cont  
Tear  
FEED  
FEED  
PITCH SENSOR  
ON OFF  
LINE  
FEED  
Figure 4-6, Motion Mode  
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Unit 4: Printer Configuration  
HISTORY CONTROL MODE  
When enabled, the History Control Mode uses the printer’s recent operational history as a way to control the  
heating temperature of head elements when printing the next label. This is performed by using previous print  
activity as way to automatically extrapolate the electricity required to reach the temperature needed and supplying  
only amount.  
Conversely, the Firmware applies electricity to the print head to heat its print elements based on the assumption  
that the print head is cool and freshly powered on. However, after a few print cycles, the print head retains heat  
from previous print activity and requires time to cool down. If the Firmware continues to assume the print head has  
cooled down to ambient temperature instantly after every print cycle, then the electricity it applies to the print head  
would theoretically be excessive and result in overheating of the ribbon.  
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition  
Tables in the following chapter to provide an explanation of each menu screen.  
DSW4: ON  
LINE + POWER  
HISTORY CONTROL  
ON  
OFF  
Scrolls  
options  
LINE  
FEED  
HISTORY CONTROL  
COMPLETED  
Power printer off,  
reset DSW4 to exit  
Figure 4-7, History Control Mode  
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Unit 4: Printer Configuration  
PROTOCOL INITIALIZATION MODE  
Allows non-standard protocol code to be returned to the default value. The default value is: STX (7BH), ETX (7DH),  
ESC (5EH), ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H).  
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition  
Tables in the following chapter to provide an explanation of each menu screen.  
DSW7: ON  
LINE + FEED + POWER  
ALT. PROTOCOL  
DEFAULT COMPLETE  
Protocol  
code is  
initialized  
Power printer off,  
reset DSW7 to exit  
Figure 4-8, Protocol Initialization Mode  
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Unit 4: Printer Configuration  
COUNTERS MODE  
The printer has integrated counters to measure the accumilative activity of some features. The unit of measure is  
based on linear meters and includes a print head counter and a life counter. The head counter records the length of  
the media that has been printed since the print head was installed and should be reset each time the print head is  
replaced.  
The life counter meaures the lenght of media the printer as a whole has printed. This counter would only be reset in  
case circuitry replacement.  
The printer’s Counter Mode allows the operator to view the accumilated measurement and also allows the print  
head counter to be reset to zero.  
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition  
Tables in the following chapter to provide an explanation of each menu screen.  
LINE + POWER  
ADVANCED MODE  
Enters  
Advanced  
Mode  
FEED  
LINE  
CARD MODE  
Enters  
Card Mode  
FEED  
LINE  
SERVICE MODE  
Enters  
Service  
Mode  
FEED  
LINE  
COUNTERS MODE  
Enters  
Move  
Mode  
LINE  
FEED  
COUNTERS  
HD  
LIFE  
Scrolls  
options  
LINE  
HD  
Life  
FEED  
FEED  
HEAD COUNTER  
LIFE COUNTER  
XX.XM  
XX.XM  
FEED  
FEED  
HEAD COUNTER CLEAR  
YES NO  
Scrolls  
options  
LINE  
FEED  
Figure 4-9, Counters Mode  
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Unit 4: Printer Configuration  
TEST PRINT MODE  
Provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test  
label to be printed. Test labels are designed to identify failures in configuration, adjustments problems, and  
mechanical defects.  
Use the keys of the printer’s operator panel to select and enter the required options. Refer to the Menu Definition  
Tables in the following chapter to provide an explanation of each menu screen.  
FEED + POWER  
TEST PRINT MODE  
CONFIGURATION  
BARCODE  
HEADCHECK  
MEMORY  
FACTORY  
Scrolls  
options  
LINE  
Configuration  
Barcode  
Memory  
FEED  
Factory  
FEED  
Headcheck  
FEED  
TEST PRINT SIZE  
PRINT SIZE  
SMALL  
XXCM  
LARGE  
Scrolls  
options  
LINE  
FEED  
Test  
printing  
begins  
PRESS FEED KEY  
TO STOP PRINTING  
FEED  
Test  
printing  
stops  
Power printer off  
and then on again  
to exit  
Figure 4-10, Test Print Mode  
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Unit 4: Printer Configuration  
BOOT DOWNLOAD MODE  
This download mode is used when the Firmware becomes corrupted and the normal download mode is not  
successful. Allows the program to be downloaded from the host computer.  
Figure 5-11 provides the specific sequence of events required by the operator, the printer, and the printer’s  
software. Use the printer’s operator panel to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
DSW6: ON  
LINE + FEED + POWER  
BOOT DOWNLOADER  
PRESS FEED KEY  
No action,  
no change  
LINE  
FEED  
PROGRAM DOWNLOAD  
READY  
No action,  
no change  
No action,  
no change  
LINE  
FEED  
Send data from  
host system  
Printer  
begins  
receiving  
data  
PROGRAM DOWNLOAD  
START > > > END  
Download  
completed  
DOWNLOAD COMPLETE  
PRESS FEED KEY  
No action,  
no change  
FEED  
LINE  
Power printer off,  
reset DSW6 to exit  
Figure 4-11, Boot Download Mode  
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Unit 4: Printer Configuration  
FLASH MEMORY DOWNLOAD MODE  
A Flash ROM internally stores/deletes font and custom designed character data. The data is sent from a host  
system to the printer. Use the printer’s operator panel to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
DSW6: ON  
POWER  
FLASH DOWNLOAD  
READY  
No action,  
no change  
No action,  
no change  
LINE  
FEED  
Send data from  
host system  
Printer  
begins  
receiving  
data  
PROGRAM DOWNLOAD  
START > > > END  
Download  
completed  
DOWNLOAD COMPLETE  
PRESS FEED KEY  
No action,  
no change  
FEED  
LINE  
Power printer off,  
reset DSW6 to exit  
Figure 4-12, Flash Memory Download Mode  
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Unit 4: Printer Configuration  
DEFAULT SETTING MODE  
The Default Settings Mode allows the operator to return the printer to the configuration state as received from the  
factory. Use the printer’s keys to select and enter the required options.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
LINE + FEED + POWER  
DEFAULT SETTING  
YES  
NO  
Scrolls  
options  
LINE  
Yes  
No  
FEED  
FEED  
No action,  
no change  
Printer  
returned to  
default  
settings  
DEFAULT SETTING  
COMPLETED  
Power printer off  
and then on again  
to exit.  
Figure 4-13, Default Setting Mode  
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Unit 4: Printer Configuration  
HEX DUMP MODE  
The contents of the print buffer and the contents received before it may be examined through the use of the Hex  
Dump Mode. Each line of the printed data is enumerated in the first column, the second column contains the data  
in hexadecimal format, and the right column contains the same data in ASCII format.  
Use the printer’s operator panel to select and enter the required options. Refer to the Menu Definition Tables in the  
following chapter to provide an explanation of each menu screen.  
DSW4: ON  
POWER  
ONLINE  
QTY: XXXXXX  
Printer  
receives  
data  
Printer  
begins  
Hex Dump  
printing  
Power printer off,  
reset DSW4 to exit  
Figure 4-14a, Hex Dump Mode  
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Unit 4: Printer Configuration  
MAINTENANCE MODE  
The Maintenance Mode permits counter reset of various printer components. Use the printer’s operator panel to  
select and enter the required options.  
The printer has integrated counters to measure the accumilative activity of some features. The unit of measure is  
based on linear meters and includes a print head counter and a life counter. The head counter records the length of  
the media that has been printed since the print head was installed and should be reset each time the print head is  
replaced.  
The life counter meaures the lenght of media the printer as a whole has printed. This counter would only be reset in  
case circuitry replacement.  
The printer’s Counter Mode allows the operator to view the accumilated measurement and also allows the print  
head counter to be reset to zero.  
Refer to the Menu Definition Tables in the following chapter to provide an explanation of each menu screen.  
DSW4: ON  
LINE + FEED + POWER  
MAINTENANCE MODE  
DIPSW2-4 ON->OFF  
No action,  
no change  
No action,  
no change  
LINE  
FEED  
Reset  
DSW4: OFF  
FACTORY MODE  
LINE  
FEED  
COUNTER CLEAR  
ALL CLEAR MODE  
NONE  
ALL  
HEAD  
LINE  
FEED  
Scrolls  
options  
LINE  
FEED  
ALL CLEAR  
COUNTER EEPROM  
PRINT SIZE  
SMALL  
LARGE  
Scrolls  
options  
LINE  
Scrolls  
options  
LINE  
LINE  
FEED  
Counter  
FEED  
EEPROM  
FEED  
TEST PRINT  
PRESS FEED KEY  
COUNTER ALLCLEAR  
YES NO  
EEPROM ALLCLEAR  
YES NO  
No action,  
no change  
FEED  
Scrolls  
options  
LINE  
LINE  
Printer  
performs  
factory test  
print  
No  
FEED  
Yes  
FEED  
Yes  
FEED  
No  
FEED  
COUNTER ALLCLEAR  
COMPLETED  
EEPROM ALLCLEAR  
COMPLETED  
Power printer  
off to exit  
Figure 4-15, Maintenance Mode  
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Unit 4: Printer Configuration  
MENU DEFINITION TABLES  
NORMAL MODE (TABLE 4-1)  
DESCRIPTION  
MENU  
Displays the printer’s operational status. The ONLINE status is displayed on the top line and the  
label quantity status is on the bottom. The message will be changed to OFFLINE whenever the  
printer is switched offline by pressing the LINE key. When a print job is received, the quantity line  
will indicate the number of labels to be printed. As the label job prints, the display status indicates  
the qunatity of labels remaining to be printed.  
ONLINE  
QTY: XXXXXX  
QTY: XXXXXX  
Displays the printer’s operational status. The OFFLINE status is displayed on the top line and the  
label quantity status is on the bottom. The message will be changed to ONLINE whenever the  
printer is switched online by pressing the LINE key.  
OFFLINE  
Permits the adjustment of print density. Higher print density equates to darker print images.  
Permits the printer’s printing speed to be established based on inches per second (IPS).  
PRINT DARKNESS  
1
2
3
4
5
PRINT SPEED  
2
3
4
5
6
The label pitch is the distance from the leading edge (the edge that comes out of the printer first)  
of a label and the leading edge of the next label. Once the position has been set, it can be fine  
adjusted using the PITCH potentiometer.  
PITCH OFFSET  
+00MM  
Positive (+) digit settings moves the leading edge forward and away from the print head while a  
negative (-) setting moves the label’s leading edge incrementally back into the mechanism.  
Print data that has previously been received, can be cleared. If YES is selected, all of the print  
data will be deleted and then the printer will go online. If the NO option is selected, the printer will  
go online without deleting data.  
CANCEL PRINT JOB  
YES  
NO  
This screen indicates that the received data has been deleted. Will display for 3 seconds and  
then the printer will shift to the ONLINE menu screen.  
CANCEL PRINT JOB  
COMPLETED  
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Unit 4: Printer Configuration  
ADVANCED MODE (TABLE 4-2)  
DESCRIPTION  
MENU  
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic  
printer operational adjustments. Typically, once these adjustments or settings have been made,  
they will not require additional address unless a new bob is downloaded.  
ADVANCED MODE  
Allows the darkness (print density) selection of the printed image. Has two selection options.  
DARKNESS RANGE  
A
B
This menu allows for the printer to be configured to print zeros with or without a diagonal slash  
through them. This will apply to all printer font types with the exception of Kanji font.  
ZERO SLASH  
YES  
NO  
The printer can be set to automatically go into the online mode when powered on. Otherwise, the  
printer starts in the offline state and must be manually placed online before it is ready to print.  
AUTO ONLINE  
YES  
NO  
Print offset refers to the vertical and horizontal shifting of the entire print area relative to the label  
and the print start position. The movement is incremental by dots in the positive (+) or negative  
(-) direction. Postive and negative vertical adjustment is toward and away from the print head  
respectively. Positive and negative horizontal adjustment is to the left and right of the reference  
point respectively.  
PRINT OFFSET  
V: +XXXX H: +XXX  
The calendar is an optional feature that allows the date and time to be manually set using the  
operator panel or through command codes. This screen will not be dispalyed if the calendar chip  
is not installed.  
SET CALENDAR  
YES  
NO  
This menu screen allows the operator to choose if the calendar settings are to be altered.  
This menu screen allows the calendar settings to be altered. The calendar is divided into five sets  
of two digits. The first two allows for the year to be set, followed by the month, the day, the hour,  
then the minute.  
CALENDAR  
00 / 00 / 00 00:00  
Determines whether the print data code requires deletion. Hexadecimal graphic data will not be  
deleted. Select YES to delete all carriage return (CR) and line feed (LF) commands in the data  
stream - including graphics and 2D barcodes.  
IGNORE  
YES  
CR/LF  
NO  
This feature is primarily used to maintain compatibility with earlier models of SATO printers.  
This setting determines whether each printer character occupies a designated space (fixed)  
regardless of the character’s width, or if the character’s space is representative of its width  
(proportional).  
CHARACTER PITCH  
PROP FIXED  
Proportional is contemporarily preferred.  
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Unit 4: Printer Configuration  
USER DOWNLOAD MODE (TABLE 4-3)  
DESCRIPTION  
MENU  
Is the first menu screen of the User Download Mode and provides a prompt to proceed. Pressing  
the LINE key will place the printer in a condition waiting for the data to be received.  
USER DOWNLOAD  
PRESS LINE KEY  
Confirms the printer is on standby for receiving user download data. The downloaded data  
received from the host shall be written in the main ROM. Entry is not required.  
USER DOWNLOAD  
WAITING  
This menu screen appears when all of the data has been received and the process is complete.  
DOWNLOAD COMPLETE  
SERVICE MODE (TABLE 4-4)  
DESCRIPTION  
MENU  
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic  
printer operational adjustments. Typically, once these adjustments or settings have been made,  
they will not require additional address unless a new bob is downloaded.  
ADVANCED MODE  
Is only a transitional menu screen to access the Service Mode.  
The Card Mode allows the operator to manage or format the expanded memory card. Is only a  
transitional menu screen to access the Service Mode.  
CARD MODE  
The Service Mode allows the programming of various dimensional settings, sensor thresholds,  
and language options.  
SERVICE MODE  
When setting the Sensor threshold (based on DSW2 selection), the voltage shown on the top line  
is the measurement using only the media’s backing paper placed over the sensor. The INPUT  
displays the measurement with the media and backing paper combined.  
GAP  
INPUT  
[ X.XV ]  
[ X.XV ]  
VoltageThreshold: low voltage + high voltage = 12 volts.  
Allows it to be determined if the printer will feed a label when it is placed online.  
AUTO ONLINE FEED  
YES NO  
Allows it to be determined if the printer will feed a label when an error condition is cleared.  
FEED ON ERROR  
YES NO  
Allows it to be determined if the printer will print the last label in memory when the FEED key is  
pressed in the normal, online mode.  
REPRINT W/FEED  
YES NO  
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Unit 4: Printer Configuration  
SERVICE MODE (TABLE 4-4)  
DESCRIPTION  
MENU  
Allows the selection of whether to accept the default setting or to set the backfeed distance (1-  
255mm) other than the default setting.  
FORWARD / BACKFEED  
DISTANCE  
DEFAULT  
Allows the backfeed distance to be set. If using thermal transfer for printing, set the feed distance  
less than 30mm to avoid detection of the ribbon end by accident.  
FORWARD / BACKFEED  
DISTANCE  
XXXMM  
Allows the hexadecimal code to be specified for the character replaced replaced with the Euro  
Character. The default is D5H.  
EURO CODE  
D5  
Allows the selection of the character set used by the printer. The world’s primary commercial  
languages are provided as options.  
SELECT LANGUAGE  
ENGLISH  
FRENCH  
GERMAN  
SPANISH  
ITALIAN  
PORTUGESE  
ENGLISH  
ENGLISH  
Allows the selection of which type of operator programming will take priority precidence. By  
selecting the COMMAND option, downloaded command codes will be recognized by the printer  
as most important where conflicting data exists.  
PRIORITY SETTING  
COMMAND LCD  
Selecting LCD, places programming through the operator panel as taking precedence.  
Allows the determination of whether to ignore the CAN and DLE commands used in bi-directional  
communications. This menu option will only be applicable if multi-item buffer has been chosen.  
IGNORE  
YES  
CAN/DLE  
NO  
Select the ENABLE option to set the printer to automatically notify when ribbon supply is nearly  
exhausted.  
RIBBON NEAR END  
ENABLE DISABLE  
This menu screen allows the pulse width to be set if single-item buffer has been chosen. If single-  
item buffer has not been chosen, this setting will not have effect.  
IEEE1284  
ACK SIGNAL  
XX.X  
Allows of the backfeed movement to be established. Two setting options are available.  
BACKFEED SPEED  
NORMAL SLOW  
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Unit 4: Printer Configuration  
CARD MODE (TABLE 4-5)  
MENU  
DESCRIPTION  
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic  
printer operational adjustments. Typically, once these adjustments or settings have been made,  
they will not require additional address unless a new bob is downloaded.  
ADVANCED MODE  
Is only a transitional menu screen for the Service Mode.  
Is the first menu screen of the Card Mode and is informational only. The Card Mode allows the  
operator to manage the expanded memory card.  
CARD MODE  
Before the internal expanded memory may be used, it must be formatted. This screen allows the  
determination of whether to format or not based on if it will be utilized.  
MEMORY FORMAT  
YES  
NO  
When ready, the operator may choose YES to initiate formatting activity. Selecting NO, returns  
the operator to the biginning of the Card Mode.  
FORMAT START  
YES NO  
This menu screen is informational only and confirms that formatting is in process.  
MEMORY FORMAT  
FORMATTING  
This menu screen is informational only and indicates that formatting has been completed.  
MEMORY FORMAT  
COMPLETED  
MOVE MODE (TABLE 4-6)  
DESCRIPTION  
MENU  
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic  
printer operational adjustments. Typically, once these adjustments or settings have been made,  
they will not require additional address unless a new bob is downloaded.  
ADVANCED MODE  
Is only a transitional menu screen to access the Move Mode.  
The Card Mode allows the operator to manage or format the expanded memory card. Is only a  
transitional menu screen to access the Move Mode.  
CARD MODE  
The Service Mode allows the programming of various dimensional settings, sensor thresholds,  
and language options.  
SERVICE MODE  
Is only a transitional menu screen to access the Move Mode.  
Is the first menu screen of the Counters Mode. The Counters Mode allows the printers various  
internal counters to be reset to zero or to view count in meters printed thus far.  
COUNTERS MODE  
Is only a transitional menu screen to access the Move Mode.  
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Unit 4: Printer Configuration  
MOVE MODE (TABLE 4-6)  
MENU  
DESCRIPTION  
Is the first menu screen of the Motion (Move) Mode. This mode allows the print feed method to be  
determined - Continuous or Tear-Off.  
MOVE MODE  
This screen allows the mode to be selected. If Continuous is selected, printing of labels occur  
without pause for application.  
MOVE MODE  
CONT  
TEAR  
If Tear is selected, printing will pause for each subsequent label until the previously printed label  
has been removed for application.  
Allows the pitch sensor to be enabled or disabled as preferred if continuous printing has been  
selected. This option is not available for tear-off printing.  
PITCH SENSOR  
ON OFF  
HISTORY CONTROL MODE (TABLE 4-7)  
DESCRIPTION  
MENU  
When enabled, the History Control Mode uses the printer’s recent operational history  
as a way to control the heating temperature of head elements when printing the next  
label. This is performed by using previous print activity as way to automatically  
extrapolate the electricity required to reach the temperature needed and supplying only  
amount.  
HISTORY CONTROL  
ON OFF  
Conversely, the Firmware applies electricity to the print head to heat its print elements  
based on the assumption that the print head is cool and freshly powered on. However,  
after a few print cycles, the print head retains heat from previous print activity and  
requires time to cool down. If the Firmware continues to assume the print head has  
cooled down to ambient temperature instantly after every print cycle, then the electricity  
it applies to the print head would theoretically be excessive and result in overheating of  
the ribbon.  
Use the keys of the printer’s operator panel to select and enter the required options.  
Is a display screen that informs when enabling/disabling has been completed.  
HISTORY CONTROL  
COMPLETED  
PROTOCOL INITIALIZATION MODE (TABLE 4-8)  
DESCRIPTION  
MENU  
Initialization is automatic when the proper keys and switches are activated. This is the  
only screen that will appear and will indicate that non-standard protocol code to be  
returned to the default value. The default value is: STX (7BH), ETX (7DH), ESC (5EH),  
ENQ (40H), NULL (7EH), CAN (21H), Offline (5DH), EuroCode (D5H).  
ALT. PROTOCOL  
DEFAULT COMPLETE  
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Unit 4: Printer Configuration  
COUNTERS MODE (TABLE 4-9)  
DESCRIPTION  
MENU  
Is the first menu screen of the Advanced Mode. The Advanced Mode is provided to make basic  
printer operational adjustments. Typically, once these adjustments or settings have been made,  
they will not require additional address unless a new bob is downloaded.  
ADVANCED MODE  
Is only a transitional menu screen to access the Counters Mode.  
The Card Mode allows the operator to manage or format the expanded memory card. Is only a  
transitional menu screen to access the Counters Mode.  
CARD MODE  
SERVICE MODE  
COUNTERS MODE  
The Service Mode allows the programming of various dimensional settings, sensor thresholds,  
and language options.  
Is only a transitional menu screen to access the Counters Mode.  
Is the first menu screen of the Counters Mode. The Counters Mode allows the printers various  
internal counters to be reset to zero or to view count in meters printed thus far.  
Allows the selection of which counter to be viewed and the reset of the print head counter (HD).  
COUNTERS  
HD  
LIFE  
Is an informational screen that provides the printed length of media using the existing print head.  
The head counter should be reset each time the print head is replaced.  
HEAD COUNTER  
LIFE COUNTER  
XX.XM  
XX.XM  
Is an informational screen that provides the printed the length of media since printer setup.  
Allows the determination of whether or not to reset the print head counter to zero.  
HEAD COUNTER CLEAR  
YES NO  
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Unit 4: Printer Configuration  
TEST PRINT MODE (TABLE 4-10)  
DESCRIPTION  
MENU  
Is the initial screen of the Test Print Mode.  
CONFIGURATION: The printer’s configuration settings.  
BARCODE: The printer’s installed barcodes.  
HEAD CHECK: A pattern to check print head elements.  
FONT: The contents of the installed fonts.  
TEST PRINT MODE  
CONFIGURATION  
BARCODE  
HEADCHECK  
MEMORY  
FACTORY  
FACTORY: A factory test label will be printed.  
This menu screen only appears if CONFIGURATION, BARCODE, or HEAD CHECK was chosen  
in the previous menu. The increments of measure is 1cm.  
TEST PRINT SIZE  
XXCM  
For factory test prints, this screen appears instead of the previous screen for setting print size.  
Large (10cm) and small (4cm) are the only two options.  
PRINT SIZE  
SMALL  
LARGE  
Is a directional screen prompting action on how to terminate print activity. Press FEED to stop  
printing and press again to resume printing.  
PRESS FEED KEY  
TO STOP PRINTING  
BOOT DOWNLOAD MODE (TABLE 4-11)  
DESCRIPTION  
MENU  
Is the first menu screen of the Boot Download Mode and provides a prompt to proceed. Pressing  
the FEED key will place the printer in a condition waiting for the data to be received.  
BOOT DOWNLOADER  
PRESS FEED KEY  
Is an informational screen only and confirms that the printer is ready to receive the data.  
Provides download status that the data is being received and its progression.  
PROGRAM DOWNLOAD  
READY  
PROGRAM DOWNLOAD  
START > > >  
END  
This menu screen appears when all of the data has been received and the process is complete.  
Also prompts the operator on how to proceed.  
DOWNLOAD COMPLETE  
PRESS FEED KEY  
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Unit 4: Printer Configuration  
FLASH DOWNLOAD MODE (TABLE 4-12)  
MENU  
DESCRIPTION  
Is an informational screen only and confirms that the printer is ready to receive the data.  
FLASH DOWNLOAD  
READY  
Provides download status that the data is being received and its progression.  
PROGRAM DOWNLOAD  
START > > >  
END  
This menu screen appears when all of the data has been received and the process is complete.  
Also prompts the operator on how to proceed.  
DOWNLOAD COMPLETE  
PRESS FEED KEY  
DEFAULT SETTING MODE (TABLE 4-13)  
DESCRIPTION  
MENU  
Is the first menu screen of the printer’s Default Setting Mode. The Default Setting Mode allows  
the printer to be reset to the programmed condition as received from the factory.  
DEFAULT SETTING  
YES  
NO  
The selection of YES confirms the operator wants to proceed and the selection of NO allows for  
exit without default reset. If YES is selected, resetting will immediately begin.  
Is an informational screen only indicating that reset activity is complete.  
DEFAULT SETTING  
COMPLETED  
HEX DUMP MODE (TABLE 4-14)  
DESCRIPTION  
MENU  
Displays the printer’s operational status. The ONLINE status is displayed on the top line and the  
label quantity status is on the bottom. The message will be changed to OFFLINE whenever the  
printer is switched offline by pressing the LINE key. When a print job is received, the quantity line  
will indicate the number of labels to be printed. As the label job prints, the display status indicates  
the qunatity of labels remaining to be printed.  
ONLINE  
QTY: XXXXXX  
Displays the printer’s operational status. The OFFLINE status is displayed on the top line and the  
label quantity status is on the bottom. The message will be changed to ONLINE whenever the  
printer is switched online by pressing the LINE key.  
OFFLINE  
QTY: XXXXXX  
MAINTENANCE MODE (TABLE 4-15)  
DESCRIPTION  
MENU  
Is the first menu screen of the Maintenance Mode and provides a prompt on the action required  
to proceed to the Factory Mode.  
MAINTENANCE MODE  
DIPSW2-4 ON->OFF  
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Unit 4: Printer Configuration  
MAINTENANCE MODE (TABLE 4-15)  
DESCRIPTION  
MENU  
The Factory Mode is divided into two sub-menus: the All Clear Mode and the individual Counter  
Clear.  
FACTORY MODE  
The All Clear Mode permits the operator to entirely clear all of the printer’s internal counters or to  
clear its EEPROM of all data.  
Counter Clear permits the operator to select individual counters to be reset to zero.  
Is a transitional, informational menu screen to inform of the coming menu functions. Pressing  
LINE, retreats one menu screen to allow the operator to change direction within the menu.  
ALL CLEAR MODE  
Pressing FEED advances onward to allow the operator to entirely clear either the printer’s  
internal counters and/or, its EEPROM data.  
Allows the selection of the direction to proceed within the menu tree. Selecting COUNTER will  
advance to menu screens that will allow the printer’s internal counters to be reset to zero.  
ALL CLEAR  
COUNTER EEPROM  
Selecting EEPROM will advance to menu screens that will allow the printer’s EEPROM to be  
emptied of data.  
Allows the selection of whether to clear all of the printer’s internal counters or not. Select YES to  
clear and NO to not clear.  
COUNTER ALLCLEAR  
YES  
NO  
Allows the selection of whether to clear all of the printer’s EEPROM or not. Select YES to clear  
and NO to not clear.  
EEPROM ALLCLEAR  
YES NO  
Is an informational screen only. Momentarily displays when the printer’s internal counters are  
reset to zero and then automatically returns to the ALL CLEAR MODE screen.  
COUNTER ALLCLEAR  
COMPLETED  
Is an informational screen only. Momentarily displays when the printer’s EEPROM has been  
emptied of data and then automatically returns to the ALL CLEAR MODE screen.  
EEPROM ALLCLEAR  
COMPLETED  
This screen allows the selection of which of the printer’s internal counters are to be cleared or not  
at all. Following the process, factory test printing is performed.  
COUNTER CLEAR  
NONE  
ALL  
HEAD  
Allows the selection of large (10cm) or small (4cm) font print size. These are the only two options.  
Pressing FEED will initialize continuous test printing. Pressing FEED again will suspend printing.  
PRINT SIZE  
SMALL  
LARGE  
TEST PRINT  
PRESS FEED KEY  
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TROUBLESHOOTING  
• Error Signal Troubleshooting  
• Troubleshooting Table  
• Interface Troubleshooting  
• Test Print Modes  
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Unit 5: Troubleshooting  
ERROR SIGNAL TROUBLESHOOTING  
ERROR DISPLAYS  
ERROR  
LED  
DESCRIPTION  
LCD DISPLAY  
01  
Machine  
1. Ensure all wiring harnesses are properly connected.  
2. Replace main circuit board.  
MACHINE ERROR  
Red  
1. Ensure correct communication protocols.  
2. Check cables, cycle printer power and resend.  
3. Replace board.  
02  
EEPROM ERROR  
PARITY ERROR  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Red  
Flash ROM  
1. Ensure correct communication parameters.  
2. Check cables, cycle printer and resend.  
3. Replace board.  
03  
Parity  
04  
Overrun  
OVERRUN ERROR  
FRAMING ERROR  
1. Check and correct communication cables and settings.  
1. Ensure host system and interface settings match.  
2. Check and correct communication cables.  
(null modem serial cable required)  
05  
Framing  
06  
1. Size of received data exceeds size of receiving buffer.  
2. Establish the correct communication protocol.  
BUFFER OVER  
HEAD OPEN  
PAPER END  
Buffer Overflow  
07  
1. Properly latch the print head.  
2. Replace the head-open switch.  
Head Open  
1. Ensure media is properly loaded.  
2. Clean sensor transmit/receive surfaces.  
3. Ensure correct sensor configuration.  
08  
Paper End  
1. Ensure ribbon stock is properly loaded.  
2. Ensure ribbon has not been damaged.  
3. Ensure proper printer configuration.  
09  
RIBBON END  
Ribbon End  
1. Ensure media is properly loaded.  
2. Clean sensor transmit/receive surfaces.  
3. Ensure correct sensor configuration.  
10  
SENSOR ERROR  
HEAD ERROR  
Sensor Error  
11  
1. Clean the print head’s contact surface.  
2. Replace the print head.  
Head Related  
12  
1. Delete unnecessary data to free up memory space.  
2. Ensure the data communication settings are correct.  
DOWNLOAD ERROR  
XXXXXXXX ERROR  
Memory Reading  
13  
Interface  
1. Data sequence number doesn’t match previous data.  
2. Check send data and communications setting.  
DOWNLOAD ERROR  
I/F NOT SUPPORTED  
14  
1. Reinstall print head.  
2. Ensure proper print head is installed.  
DOWNLOAD ERROR  
DATA ERROR  
Download Data  
15  
1. Ensure cover is fully closed.  
2. Replace cover-open sensor.  
DOWNLOAD ERROR  
WRITE ERROR  
Download Write  
16  
1. Ensure cover is fully closed.  
2. Replace cover-open sensor.  
HEAD MISMATCH  
Head Mis-Match  
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Unit 5: Troubleshooting  
TROUBLESHOOTING TABLE  
TROUBLESHOOTING TABLE  
IMAGE VOIDS  
Dirty print head.  
Clean print head.  
Damaged print head.  
Replace print head.  
Replace circuit board.  
Replace rollers.  
Damaged electronics.  
Damaged or worn roller.  
Poor label quality.  
Use higher quality media.  
Consult with media supplier.  
Ribbon stock and media are mismatched.  
RIBBON WRINKLING  
Poor head alignment.  
Adjust head balance and alignment.  
Adjust temperature.  
Excessive temperature setting  
Poor ribbon tension.  
Adjust tension as required.  
Replace as necessary.  
Worn roller.  
Foreign material on print head and/or rollers.  
Foreign material on labels.  
Damaged print head.  
Clean as required.  
Use higher quality media.  
Replace print head as required.  
LIGHT PRINT IMAGES  
Low print head energy/darkness.  
Low print head pressure.  
Adjust darkness level.  
Adjust head pressure and/or balance.  
Clean print head and rollers.  
Align print head as required.  
Reduce print speed setting.  
Foreign material on print head.  
Improper head alignment.  
Excessive print speed.  
UNEVEN PRINT DARKNESS  
Unbalanced print head.  
Worn rollers.  
Adjust head balance.  
Replace rollers as required.  
Clean print head.  
Dirty print head.  
MEANDERING MEDIA  
Incorrectly loaded media.  
Improperly adjusted media guides.  
Unbalanced print head.  
Worn rollers.  
Ensure correct loading.  
Adjust as required.  
Adjust as required.  
Replace as required.  
NO LABEL MOVEMENT  
Loose or broken timing belt.  
Incorrect label sensor selected.  
No voltage output.  
Replace or adjust as required.  
Check printer configuration for proper sensor selection.  
Replace fuse. Test power supply and replace as required.  
Ensure wiring harness connection. Replace as necessary.  
Drive motor not operating.  
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL  
Power supply issues.  
Ensure cable properly connected. Check/replace power supply.  
Incorrectly positioned display potentiometer.  
Adjust as required.  
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Unit 5: Troubleshooting  
NO PRINTED IMAGE  
Print head is disconnected.  
No voltage output.  
Ensure print head wiring harness is connected on each end.  
Replace fuse. Test power supply and replace as required.  
Replace print head and reset counter.  
Replace circuit board.  
Defective print head.  
Damaged electronics.  
Interface problems.  
Data input error.  
Troubleshoot interface - refer to the next chapter.  
Ensure correct data stream.  
PRINTER CREATES A BLANK LABEL.  
Data input error.  
Ensure correct data stream.  
Incorrect label sensor selection.  
Disconnected print head.  
Defective print head.  
Ensure correct printer configuration.  
Power off the printer and ensure a proper connection.  
Replace print head as required.  
Defective main circuit board.  
Replace main board as required.  
INCORRECT LABEL POSITIONING.  
Incorrect label sensor selection.  
Improper sensor adjustment.  
Data input error.  
Ensure correct printer configuration.  
Adjust sensor sensitivity as required.  
Ensure correct data stream.  
Incorrect offset settings.  
Incorrect applicator setup.  
Adjust settings as required.  
Refer to applicator documentation or contact manufacturer.  
SMEARED PRINT IMAGES  
Poor media quality.  
Use higher quality media.  
Clean print head and rollers.  
Use higher quality media.  
Adjust darkness setting.  
Foreign material on print head and platen roller.  
Foreign material on labels.  
Excessive print head energy.  
Excessive print speed.  
Adjust print speed as required.  
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Unit 5: Troubleshooting  
INTERFACE TROUBLESHOOTING  
This chapter provides a checklist for the various interface types. Locate the checklist relative to the interface used  
and perform each of the troubleshooting tasks until the problem has been isolated.  
PARALLEL INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the interface module is correctly installed. Run self-test to verify.  
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer  
driver, ensure the correct port is selected.  
Ensure a IEEE1284 printer cable is being used.  
Ensure the host’s peripheral settings are set to ECP for faster throughput. Refer to the computer manufacturer’s  
documentation for details.  
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that  
procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or  
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the  
start (<ESC>A and the stop (<ESC>Z) commands.  
Replace the interface board with another to isolate the problem.  
Replace the interface board permanently if determined to be the problem.  
RS232 SERIAL INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the correct interface module is correctly installed. Run self-test to verify.  
Ensure the serial cable (Null Modem) meets specifications and is correctly connected at each end.  
Ensure the serial cable is not defective.  
Ensure the communication parameters for the baud rate, parity, data bits and stop bits are consistent with those being  
sent from the host computer.  
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that  
procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or  
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the  
start (<ESC>A and the stop (<ESC>Z) commands.  
Replace the interface board with another to isolate the problem.  
Replace the interface board permanently if determined to be the problem.  
UNIVERSAL SERIAL BUS (USB) INTERFACE  
If nothing prints during a test print, verify the device drivers have been successively installed by performing the following:  
CHK  
TROUBLESHOOTING STEP  
Click on Start, Settings, and then Control Panel.  
Click on System within the new window.  
Click on the Device Manager tab.  
Ensure that the View Device By Type is checked.  
Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required.  
Reboot the PC and the printer.  
Contact Microsoft technical support for further assistance as required.  
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Unit 5: Troubleshooting  
LAN ETHERNET INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not  
print, there may be a hardware problem.  
Ensure the cable and its ports are not defective.  
Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue.  
Systematically perform checks and tests to isolate the cause.  
If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway,  
etc.). Attempt to PING the IP address assigned to the network interface.  
If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the  
print server on another port.  
Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC  
address. If able, configure the appropriate protocols and retest connectivity.  
Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify  
that the parameters match on each. Test connectivity.  
802.11G WIRELESS INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the antenna is properly and completely installed.  
Ensure the interface is properly seated in the printer.  
Ensure the green connection lights on the back of the interface board are illuminated.  
If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.  
To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the  
upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30  
seconds for a print out of configurations.  
CENTRONICS INTERFACE  
CHK  
TROUBLESHOOTING STEP  
Ensure the interface module is correctly installed. Run self-test to verify.  
Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer  
driver, ensure the correct port is selected.  
Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer  
manufacturer’s documentation for details.  
Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that  
procedure within this manual for instructions. The command stream should be continuous and possess 0Dhex and/or  
0Ahex (carriage return and line feed) characters throughout. However, there should not be either located between the  
start (<ESC>A and the stop (<ESC>Z) commands.  
Replace the interface board with another to isolate the problem - permanently replace if defective.  
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Unit 5: Troubleshooting  
TEST PRINT TROUBLESHOOTING  
Chapter provides instruction on special printing to identify and resolve specific print problems.  
HEX DUMP  
Allows the operator to determine if there were problems in the  
downloading of data.  
TEST LABEL  
Allows the operator to identify specific problems regarding mechanical  
performance and setup.  
HEX DUMP MODE  
The contents of the print buffer can be examined using the Hex Dump Mode. In the left column, each line of data  
received is numbered. The center column provides the data in hexadecimal format. And in the right column, same  
data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity.  
DSW4: ON  
POWER  
ONLINE  
QTY: XXXXXX  
Printer  
receives  
data  
Printer  
begins  
Hex Dump  
printing  
Power printer off,  
reset DSW4 to exit  
Figure 6-3a, Hex Dump Mode  
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Unit 5: Troubleshooting  
TEST LABEL PRINTING  
The test label is designed to assist in the identification of print problems. Follow the flow chart provided below to  
perform this activity.  
FEED + POWER  
TEST PRINT MODE  
CONFIGURATION  
BARCODE  
HEADCHECK  
MEMORY  
Scrolls  
options  
FACTORY  
LINE  
Configuration  
Barcode  
Memory  
FEED  
Factory  
FEED  
Headcheck  
FEED  
TEST PRINT SIZE  
PRINT SIZE  
SMALL  
XXCM  
LARGE  
Scrolls  
options  
LINE  
FEED  
Test  
printing  
begins  
PRESS FEED KEY  
TO STOP PRINTING  
FEED  
Test  
printing  
stops  
Power printer off  
and then on again  
to exit  
Figure 6-4, Test Print Mode  
NOTE: The only print problem that the following sample test label does not display is  
fading of print image from one side of the label to the other. This is the result of  
improper print head balance.  
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Unit 5: Troubleshooting  
Compare this scale on each  
side to ensure the print is  
evenly spaced horizontally.  
Visually inspect  
these rows for voids  
indicating defective  
head elements.  
SAMPLE TEST LABEL  
Label Contents Will Vary Depending on Test Label Type.  
Displays the dip  
switch settings at  
the time of print.  
D S W 1  
N O N E  
D S W 2  
D S W 3  
Line sharpness is  
determined by print  
speed and darkness.  
Clear line in print  
Compare this scale on each  
side to ensure the print is  
evenly spaced vertically.  
indicates the ribbon  
was wrinkled during  
printing.  
Figure 6-5, Sample Test Label  
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MAINTENANCE  
• Cleaning Procedures  
• Replacement Procedures  
• Adjustment Procedures  
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Unit 6: Maintenance  
CLEANING PROCEDURES  
Cleaning of the printer is a necessary maintenance activity to ensure print quality and longer printer life. There are  
tow basic types of cleaning involved; the removal of loose debris and the removal of residue.  
Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed  
prior to the removal of residue. To remove residue, apply SATO Solvent or isopropryl alcohol to a clean cotton  
swab and gently wipe the entire surface of the print head and platen roller clean.  
WARNING: DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO  
COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE  
WHEN CLEANING TO PREVENT PERSONAL INJURY.  
CAUTION: IF USING A PNEUMATIC BLOWER TO REMOVE DEBRIS FROM THE  
PRINTER, EXCERSIZE CARE TO PREVENT PRINT HEAD DAMAGE.  
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Unit 6: Maintenance  
REPLACEMENT PROCEDURES  
This chapter provides in-depth instruction on all primary component and assembly replacement, in addition to most  
secondary components. Use the text in conjunction with their accompanied graphics to ensure complete  
comprehension throughout the process. Especially observe all cautionary or warning notations.  
CAUTION: STATIC ELECTRICITY CAN RESULT IN COMPONENT DAMAGE.  
OBSERVE APPROPRIATE GROUNDING PROCEDURES WHEN REPLACING ANY  
COMPONENTS.  
PRINT HEAD REPLACEMENT  
If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical  
adjustments. Before replacing the print head, check the head counter values by printing a test pattern. Instructions  
relating to the Head Counter may be found in the Configuration unit of this manual.  
1. Switch off the printer, disconnect power supply cord, and remove media/ribbon.  
2. Open the right housing cover and latch print head release lever (1, Figure 6-1a) as necessary.  
3. Remove screw (2) from upper print assembly (3) securing defective print head (4, Figure 6-1b).  
4. Unlatch print head release lever (1) and withdraw defective print head (4) from within print assembly (3).  
5. Disconnect the two wiring harnesses (not shown) from defective print head (4).  
6. Reconnect two wiring harnesses (not shown) to replacement print head (4).  
NOTE: Each of the printer’s wiring harness connectors are different from all others to  
ensure proper mating. Mate each matching half for reconnection.  
7. Insert replacement print head (4) into print assembly (3) and latch lever (1, Figure 6-1a).  
CAUTION: EXCERCIZE CARE WHEN INSTALLING THE PRINT HEAD TO  
ENSURE THAT ITS ELEMENTS ARE NOT DAMAGED DURING INSTALLATION.  
NOTE: Apply the print to the upper surface fo the print assembly’s print bracket and  
ensure the alignment pins insert into their respective slots.  
8. Secure replacement print head (4) to print assembly (3) and secure using screw (2).  
9. Restore power, reset the head counter, and test print.  
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Unit 6: Maintenance  
Figure 6-1a, Print Head Replacement  
Figure 6-1b, Print Head Replacement  
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Unit 6: Maintenance  
INTERFACE BOARD REPLACEMENT  
Circuit boards generally have long lives due to the lack of moving parts. Generally, if a circuit board becomes  
defective, it is contributable to a negative external condition.  
If it is determined that the circuit board has become defective, search the printer over for possible visual factors  
that may have led to the damage.  
1. Switch off the printer and disconnect power supply cord.  
2. Disconnect interface cable (1, Figure 6-2) from defective interface board (2).  
3. Remove two screws (3) securing defective interface board (2) to printer (4).  
4. Insert replacement interface board (2) into printer (4) and secure using two screws (3).  
5. Connect interface cable (1).  
Figure 6-2, Interface Board Replacement  
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Unit 6: Maintenance  
FUSE REPLACEMENT  
The fuse is wired to the power receptacle and protects the printer from power surges from the electrical source. If a  
surge of electricity reaches the fuse, its filiment will melt creating a disruption of the flow. In order to bridge the gap  
so the printer may again be functional, the damaged fuse must be replaced.  
1. Switch off the printer and disconnect power supply cord.  
2. Unscrew fuse cap (1, Figure 6-3) from fuse cylinder (2) located on rear housing cover (3).  
3. Withdraw damaged fuse (4) from fuse cap (1) and insert replacement fuse (4) in its place.  
4. Insert replacment fuse (4) into fuse cylinder (2) and screw on cap (1).  
NOTE: The orientation of the fuse does not matter. It only has to be installed into its  
respective cylinder and be able make contact on each end to function.  
NOTE: Fuse amperage and voltage rating may be found stamped into the fuse’s  
metal contacts or labeled on the printer’s rear.  
CAUTION: IMPROPER FUSE USAGE MAY RESULT IN DESTROYED  
ELECTRICAL COMPONENTS AND/OR FIRE. ENSURE THE DAMAGED FUSE IS  
REPLACED WITH ONE OF IDENTICAL PHYSICAL DIMENSIONS AND  
AMPERAGE. TO DO THIS, DUPLICATE THE INFORMATION STAMPED ON THE  
FUSE’S METAL CASING.  
Figure 6-3, Fuse Replacement  
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Unit 6: Maintenance  
ADJUSTMENT PROCEDURES  
This chapter covers all of the printer and printer accessory adjustments. These adjustments include mechanical  
adjustments required following the replacement of components and assemblies, in addition to, the operational  
adjustments required following a job change.  
PRINT HEAD BALANCE ADJUSTMENT  
Print head balance is the equalization of pressure against the platen roller from one end to the opposite. If the print  
head balance is out of adjustment, the printed image will be darker on one side of the label than the other and the  
media will be prone to travel in the direction of least resistance.  
The adjustment of print head balance on the label can be subjective. One will know when balance is achieved by  
the disappearance of prevailing negative print characteristics.  
To adjust the balance, begin test printing, slightly loosen set screw (1, Figure 6-4), and slightly move adjustment  
plate (2) to the right or left as necessary. Retighten set screw (1) while holding adjustment plate (2) when proper  
printing is achieved.  
Figure 6-4, Print Head Balance Adjustment  
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Unit 6: Maintenance  
PRINT HEAD ALIGNMENT  
Print head position has a direct impact on print quality. The print head must be parallel with the platen roller for the  
printed image to be consistent across the label.  
1
2
3
4
Open the right housing cover to access print assembly (1, Figure 6-5a).  
Ensure print head (2) is latched (3).  
Look downward to print head (2) to locate head alignment plate (4, Figure 6-5b).  
Ensure the values of alignment scales (A) and (B) are the same.  
NOTE: If the scale values are not the same, this may be the cause of print quality  
issues. However, matching scale values does not ensure proper alignement. If the  
scales do not match, for this procedure to align the scales, reprint, and then readjust  
as deemed necessary.  
5
6
Determine which end of alignment plate (4) should be adjusted and loosen its relative set screw (5) or (6).  
Adjust alignment plate (4) then retighten relative set screw (5, 6) while maintaining plate position.  
NOTE: There is a slot at each adjustment scale (A, B) in alignment plate (4) where an  
object may be inserted to assist in adjustment. An appropriately sized Standard  
screwdriver works best.  
7
8
Test print a label to determine if print head (2, Figure 6-5a) is properly aligned.  
Repeat this procedure until proper alignment is achieved.  
Figure 6-5a, Print Head Alignment  
Figure 6-5b, Print Head Alignment  
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Unit 6: Maintenance  
RIBBON GUIDE ALIGNMENT  
If the print ribbon is not spread smoothly over the print head when it makes contact with the media, print voids will  
occur at the point of the ribbon fold. Typically, this is the result of the axis of one of the following not being perfectly  
parallel with the platen roller: ribbon spindle, print head, or ribbon guide.  
The purpose of the adjustable ribbon guide is to compensate for the axis deviations of the other two. By adjusting  
the ribbon guide proportionally to the degree of deviation, the ribbon spreads smoothly as it travels from the ribbon  
supply spindle, to the guide, and beyond.  
Ribbon guide adjustment is a trial and error activity that requires the pause of printing, unlatching of the print head,  
adjusting the guide, relatching the print head, and printing once again. Several labels must be printed following  
each adjustment to determine if the adjustment was effective.  
The ribbon guide is secured to the face of the print assembly by a screw on each end. Before adjusting the guide,  
visually inspect that its axis is parallel with that of the print assembly. If not, adjust accordingly, ensure the set  
screws are secure, and once again commence printing. By starting in a neutral position, either end may be  
adjusted vertically as necessary to remedy the wrinkling problem.  
NOTE: To facilitate viewing of pertinent components, Figure 6-6 does not show ribbon  
and media loaded. When performing this adjustment acitivity, both must be loaded.  
1
Test print a label to ensure the print head is properly balanced and aligned.  
NOTE: Refer to their relative procedures within this manual for guidance on Print  
Head Balance and Print Head Alignment.  
2
3
Open the right housing cover to access print assembly (1, Figure 6-6) and disengage print head latch (2).  
Loosen one of the two set screws (3) and move the free end of ribbon guide (4) upward or downward as  
necessary until the ribbon appears to unwrinkle.  
4
5
6
Retighten loose set screw (3) while holding ribbon guide (4) in place.  
Engage print head latch (2), close cover, and test print a label.  
Repeat steps 2 through 5 until proper adjustment is achieved.  
Figure 6-6, Ribbon Guide Alignment  
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Unit 6: Maintenance  
LABEL SENSOR POSITIONING  
The label sensor assembly provides a mounting apparatus for the eye-mark, gap, and paper-end sensors. Position  
adjustment of the label sensor is not required when using standard label media.  
When non-standard media is used, place a section of the media on the media ramp oriented as if loaded for  
printing. Manually grasp the sensor assembly and move it laterally so that the sensor indicators embossed in its  
side are aligned with the reference marks on the media.  
1
2
Open the right housing cover to access print assembly (1, Figure 6-7).  
Find label sensor adjustment knob (2) located behind lower print assembly (1).  
NOTE: The label sensor adjustment knob is green colored ABS plastic.  
3
Manually move knob (2) to the left or right as required to properly position label sensor (3).  
NOTE: There are two lines on the front face of the label sensor. The line closes to the  
printer’s center frame references the location of the eye-mark sensor, the one furthest  
out references the gap sensor Adjust according to the type of media to be used.  
NOTE: Sensor positioning may also be achieved by measuring from the printer’s  
center frame outward to the specified distance for sensor/reference mark alignment.  
Refer to Figure 9-3 in the Appendix unit of this manual for applicable dimensions.  
4
Test print a label to determine if label sensor (3) is properly aligned.  
Figure 6-7, Label Sensor Positioning  
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Unit 6: Maintenance  
RIBBON SPINDLE TENSIONING  
The printer has two ribbon spindles; one to supply ribbon medium from the rear of the printer past the print head to  
the spindle closest to the front for the purposes of rewinding the used medium. The rewind spindle is coupled to the  
drive train and draws the ribbon medium forward incrementally with the print media (label/tag) comparable with  
gearing ratios.  
For a proper function, the spindles must be individually adjusted with the correct drag. Drag is the resistance to the  
advancement of the medium and is controlled by increasing or decreasing frictional tension to rotational  
movement. A torsion spring takes up excess slack in the ribbon medium during backfeed movement of the print  
media.  
The following procedure explains how to adjust the ribbon spindles without the use of a tension gage. The  
procedure is the same for both, however, the tension requirements are different.  
NOTE: The tension requirement for the supply spindle is 400-500 grams and 500-700  
grams for the rewind spindle should a tension gage not be available.  
To tension adjust the ribbon spindles without the use of a tension gage, perform the following.  
1
2
3
Open the right housing cover to access the ribbon spindle assemblies.  
Loosen the set screw while holding the adjustment nut stationary.  
Turn the adjustment nut in a manner to achieve the required space between the ribbon boss and the stopper  
collar (supply spindle: 3.5 to 3.0, rewind spindle: 3.0 to 2.0 mm).  
4
5
Hold the adjustment nut in position and secure set screw.  
Repeat 2 through 4 for the remaining spindle.  
NOTE: A complete revolution of the adjustment nut equals approximately 1 mm  
(100g). Likewise, a half revolution equals .5 mm (50g).  
Metric Scale  
Ribbon Boss  
Collar  
Adjustment Nut  
Set Screw  
Figure 6-8, Ribbon Spindle Tensioning  
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Unit 6: Maintenance  
OPERATIONAL ADJUSTMENTS  
These operational adjustments are for fine tuning the printer as necessary following the configuration process and  
are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their  
function.  
POTENTIOMETER  
DESCRIPTION/PROCEDURE  
PITCH  
Is to be used in conjunction with the configuration adjustments. Make course  
adjustments there and then fine tune here. If unable to achieve the desired  
setting here, the course adjustment must be reset. Adjust this potentiometer as  
labels are being printed. Allow two labels to be printed for each adjustment to  
ensure a desired setting.  
Adjustment of the PITCH potentiometer will affect the print offset position.  
OFFSET  
The offset adjustment is used to reposition the media for printing following  
advancement for dispensing. A label is printed, it is fed forward for dispense, the  
printer retracts the remaining media (offset) to print the next label. To perform  
this adjustment:  
1. Power On the printer.  
2. Press the LINE key to place printer offline.  
3. Advance to the User Mode and press FEED.  
4. Adjust the OFFSET potentiometer.  
5. Press the FEED key to feed another label.  
6. Repeat steps 3 and 4 until properly adjusted.  
7. Press the LINE key to bring the printer back online.  
DARKNESS  
Is used to adjust the darkness or lightness of the printed image and should be  
used in conjunction with the configuration adjustments. Make course  
adjustments there and then fine tune here. If unable to achieve the desired  
setting here, the course adjustment must be reset.  
Adjust this potentiometer as labels are being printed. Allow two labels to be  
printed for each adjustment to ensure a desired setting.  
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Unit 6: Maintenance  
CONTINUOUS MODE  
TRANSMISSION SENSOR  
REFLECTIVE SENSOR  
Base Print Position  
TEAR-OFF MODE  
REFLECTIVE SENSOR  
TRANSMISSION SENSOR  
Base Print Position  
Base Dispense Position  
Base Print &  
Dispense Position  
Figure 6-9, Print Base Reference Position  
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APPENDIX  
• Print Setup Dimensions  
• Label Reference Position Diagram  
• Label Adjustment Diagram  
• Printer Connection Diagram  
• Glossary  
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Unit 7: Appendix  
PRINT SETUP DIMENSIONS  
Gap 0.67 – 2.67"  
Eye-Mark 0.24 – 2.09"  
Mark, Gap, Paper-End  
Sensors  
Print Width: 4.09"/4.20"  
alid Area for Print  
Print Head  
Tear-Off  
Figure 7-1, Print Setup Dimensions  
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Unit 7: Appendix  
LABEL REFERENCE POSITION  
CONTINUOUS MODE  
TRANSMISSION SENSOR  
REFLECTIVE SENSOR  
Base Print Position  
TEAR-OFF MODE  
REFLECTIVE SENSOR  
TRANSMISSION SENSOR  
Base Print Position  
Base Dispense Position  
Base Print &  
Dispense Position  
Figure 7-2, Label Reference Position Diagram  
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Unit 7: Appendix  
LABEL ADJUSTMENT DIAGRAM  
Figure 7-3a, Standard Position  
Figure 7-3b, Tear-Off Position  
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Unit 7: Appendix  
PRINTER CONNECTION DIAGRAM  
Host Computer  
Interface Cable  
Printer  
Interface Board  
Power Cord  
Power Receptacle  
Figure 7-4, Printer Connection Diagram  
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Unit 7: Appendix  
PRINTER LOADING DIAGRAM  
Figure 7-5a, Printer Loading Diagram  
Figure 7-5b, Printer Loading Diagram  
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Unit 7: Appendix  
Figure 7-5c, Printer Loading Diagram  
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Unit 7: Appendix  
GLOSSARY  
GLOSSARY  
AC  
(Alternating Current) Electrical current that reverses its direction regularly and continually.  
An optional assembly that may be used to provide an additional function.  
Accessory  
RFID tags which use batteries as partial or complete source of power which are further  
differentiated by separating them into those with replaceable batteries and those which have  
the batteries inside a sealed unit. Also referred to as Utilized Active Tags.  
Active Tags  
Addressability  
Advance  
The ability to address bits, fields, files, or other portions of the storage in an RFID tag.  
To bring forward - the opposite of retract.  
Allen Screw  
Aluminum  
Anti-Static  
A screw whose head has a hexagonal recess to be driven by an allen wrench.  
A silvery, light-weight, metal that resists corrosion.  
Resists static electricity.  
A bow-like curved line or object.  
Arc  
The band of sparks between to closely placed electrodes when current leaps the gap from one  
to the other.  
(American Standard Code for Information Interchange) The most common format for text files  
in computers and on the internet. In a ASCII file, each alphabetic, numeric, or special  
character is represented with a 7-bit binary number (a string of seven 0s or 1s). 128 possible  
characters are defined.  
ASCII  
Assembly  
Asynchronous  
The fitting together of parts, components, or sub-assemblies to form a complete unit.  
A type of two-way communication that occurs with a time delay, allowing participants to  
respond at their own convenience. This communication allows characters to be sent at  
irregular intervals by preceding each character with a start bit and following it with a stop bit.  
The timing of the transmission is not determined by the timing of the previous character.  
Audible  
Batch  
A sound loud enough to be heard.  
A grouping of anything.  
The number of signaling elements that occur each second; or stated differently, the number of  
changes to the transmission media per second in a modulated signal.  
At slow speeds, one bit of information (signaling element) is encoded in each electrical  
change. The baud therefore, indicates the number of bits per second (bps) that are  
transmitted.  
Assuming asynchronous communication, which requires 10 bits per character, this translates  
to 30 characters per second (cps). For slow rates, (below 1200 baud), the baud can be divided  
by 10 to see how many characters per second are sent.  
Baud  
At higher speeds, it is possible to encode more than 1 bit in each electrical change. Thusly,  
4800 baud may allow 9600 bits to be sent each second.  
At high data transfer speeds, data transmission rates are usually expressed in bits per second  
(bps) rather than baud.  
Capable of operating in two directions along the same plane or medium. In the case a  
communication cable or an RFID tag, one that transmits as well as receives, read and written.  
Bi-Directional  
Binary  
A numeral system that represents numeric values using two symbols, typically 0 and 1. A  
binary number can be represented by any sequence of bits (binary digits), which in turn may  
be represented by any mechanism capable of being in two mutually exclusive states.  
Refers to a single digit in the binary numeral system. A bit can either be on or off - a 1 or 0. A  
byte is a collection of eight bits.  
Bits  
Shows the interconnections between system components by using a pictorial representation of  
a system and sub-systems linked to illustrate their relationships.  
Block Diagram  
Bolt  
A threaded metal rod with a flanged head that is used with a nut to hold parts together.  
A hole in, or through something.  
Bore  
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Unit 7: Appendix  
GLOSSARY  
Bytes  
A collection of 8 bits used in the binary system.  
As it relates to RFID, the number of bits or bytes that can be programmed into a tag. This may  
represent the bits accessible to the user or the total number - including those reserved to the  
manufacturer (e.g., parity or control bits).  
Capacity  
Capture Window/Field  
Cavity  
Region of the scanner field in which an RFID tag will operate.  
A recessed area in something. In the case of a die set, the core is one of two part with the core  
being its mating half.  
Chamfer  
To slice off the corners of an angle to create a beveled edge.  
Character  
Any single numeral, letter, or symbol.  
Chassis Assembly  
Circumference  
A group of components or sub-assemblies that comprise the base of an assembly.  
The periphery of a circle or other rounded object - also the measurement of this distance.  
A network of wires, resistors, and other electronic devices over which electrical impulses  
travel.  
Circuit  
Clockwise  
Closed Systems  
To rotate from left to right.  
As it relates to RFID, a system in which relevant data regarding the attributes of the object is  
stored in a common database accessible via data link by referencing the individual ID code.  
Collar  
A sleeve applied to a rod, shaft, or pipe to prevent sideward motion.  
A single part that may applied to others to form an assembly.  
Component  
An object that is comprised of, or layered with, two or more materials to achieve a desired  
outcome.  
Composite  
Concave  
A curved recess or hollow - the opposite of convex.  
Concentric  
Multiple items that share a common center - example: a circle centered within a circle.  
The arrangement of parts or components to operate in unison for a specific activity.  
To program software to enable, disable, or specify how various features will function.  
Configuration  
Devices for joining electrical and electronic circuits through coupling. Typically, one mating half  
is a plug (male) and the other is a socket (female).  
Connector  
Convex  
Core  
A spherical shaped surface - one that is curved outward.  
The protruding portion of a die set. The core is one of two parts and the cavity being its mating  
half. The core is convexed and the cavity is concaved.  
(Central Processing Unit) A programmable device that performs all the instruction, logic, and  
mathematical processing in a computer - is the brains of the computer. The CPU is a microchip  
that is installed on a motherboard (primary board) that coordinates hardware components.  
Also referred to as “processor”.  
CPU  
Counter-Clockwise  
Couple  
To rotate from right to left.  
Two mating halves that are connected - example: a plug or receptacle.  
The X, Y, and Z axis all being equal in size - a three-dimensional object that is equally  
proportioned.  
Cubic  
Current  
Cycle  
The flow or rate of flow of electric force.  
A single revolution of a potentially reoccurring activity - in the case of printer, one label being  
printed.  
DC  
(Direct Current) Electrical current flowing in a single direction.  
The quantity within a given or specific area or unit.  
Density  
Deviation  
A change in course or the measurement of that change.  
A straight line from the outer edge of a circle, through the center, and onward to the opposite  
edge. Also the measurement of that distance (dimension).  
Diameter  
Dimension  
Any measurable distance.  
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Unit 7: Appendix  
GLOSSARY  
Allows current to flow in one direction but not the other to protect sensitive electronics. A diode  
functions by compositing two conductive materials with one possessing low resistance to  
electrical current on one side and high resistance on the other.  
Diode  
A group of tiny switches directly attached to a circuit board to enable configuration for a  
particular type of application. These switches are two-position: On/Off.  
Dipswitch Complex  
Direct Thermal  
The printing method that uses a chemically coated heat sensitive media. Once the heat from  
the thermal printhead is applied to the media, the media darkens with the image.  
Direct thermal printing does not require ribbon and is typically used in applications where the  
label needs to endure for a year or less.  
Disable  
Divergent  
DPI  
To deactivate or make unable to function.  
To deviate from the norm or to possess opposing positions.  
(Dots Per Inch) The quantity of printed dots within a square inch area - the print density.  
(Dynamic Random Access Memory) DRAM is the most common kind of RAM and is a network  
of electrically-charged points in which a computer stores quickly accessible data in the form of  
0s and 1s. Each storage or memory cell can be directly accessed if the intersecting row or  
column is known. Each cell consists of a capacitor and a transistor.  
DRAM  
The components and sub-assemblies that comprise the mechanical apparatus of motion or  
kinetic energy.  
Drive Train  
Multiple items that do not share the same center - example: a circle whose center axis is not  
the same as that of another to whom it is connected. The opposite of concentric.  
Eccentric  
E-Clip  
Type E snap ring.  
(Electrically Erasable Programmable Read-Only Memory) Are ROM chips that do not have to  
be removed to be rewritten. Nor does the entire chip have to be completely erased to change  
a specific portion. Changing the contents does not require additional dedicated equipment.  
EEPROM  
The localized application of an electric field to each cell erases the targeted cells which can be  
rewritten. Since only 1 byte can be changed at a time, EEPROM’s are versatile but slow.  
Electronic Label  
A label that has an electronic RFID tag embedded within.  
Electromagnetic Coupling  
In RFID, a system that uses a magnetic field as means of transferring data or power.  
In RFID, a system which uses the induction of voltage on a plate as a means of transferring  
data or power.  
Electrostatic Coupling  
Ellipse  
An oval shape that is symmetrical on either side of its center when divided into quadrants.  
Characters or graphics that are raised above the remaining surface.  
To activate or make able to function.  
Embossed  
Enable  
Encompass  
To surround, encircle, or contain.  
(ECC) In RFID, supplemental bits in a data transfer used in conjunction with a polynominal  
algorithm in order to compute the value of missing or erroneous data bits. Example: for a 32-bit  
data transmission, seven additional bits are required.  
Error Correcting Code  
Relative to RFID, a mode of data communication in which missing or erroneous bits are  
automatically corrected.  
Error Correcting Mode  
Error Correcting Protocol  
Error Management  
Error Rate  
Relative to RFID, the rules by which the error-correcting mode operates.  
In RFID, the techniques used to ensure that only correct information is presented to the  
system’s user.  
In RFID, the number of errors per number of transactions.  
In RFID, the electronics which drive an antenna. When coupled with antenna, they are  
collectively referred to as a scanner. Also referred to as a transmitter.  
Exciter  
Expansion Port  
A plug accessing additional 1/0 capability on a computer or peripheral device.  
Print media with a mark on the paper backing between each label for the label sensor to read.  
This mark is used by the printer to identify the end of the printed label so that the next up can  
be properly positioned for printing.  
Eye-Mark Media  
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Unit 7: Appendix  
GLOSSARY  
Relative to RFID, the programming of information into a tag occurring as part of the  
manufacturing process resulting in a read-only tag.  
Factory Programming  
In RFID, programming that usually occurs before the tag is installed on the object to be  
identified enabling the introduction of data relevant to the specifics of the application. However,  
the tag would typically have to be removed from its object.  
Field Programming  
Field Protection  
In RFID, the ability to limit the operations that can be performed on portions of data fields  
stored in a tag.  
Fillet  
To round off the sharp edges of the angle.  
Flange  
The projecting rim of an object used to keep another object or objects in place.  
A form of rewritable memory chip that allows multiple memory locations to be erased or written  
in one programming operation. Flash Memory is very high-speed and non-volatile - does not  
need power to maintain the stored information. Its information is stored in an array of floating  
gate transistors called “cells”.  
Flash Memory  
Font  
A type or style of letter or numeral characters used in written text.  
The number of times a signal executes a complete excursion through its maximum and  
minimum values and returns to the same value. The number of vibration cycles.  
Frequency  
Print media with a space between each label where only the paper backing exists. The  
printer’s sensor uses this “gap” to identify when the printed label ends and to properly position  
the next label for printing.  
Gap Media  
A unit of measurement used to describe the nominal thickness of wire. The higher the gauge  
number, the smaller the diameter.  
Gauge  
Gear  
A system of toothed wheels meshed together so that the motion of one is passed on to the  
others.  
Gigabytes  
Groove  
Used to describe data transfer rates or storage capacity of 1 billion bytes.  
An elongated slot cut into an object.  
Radio waves or other electromagnetic radiation resulting from oscillations of electricity in a  
conductor. Also the measurement of those oscillations.  
Hertz  
A numbering system composed of six letters (A-F) and ten numbers (0-9) used to condense  
binary numbers.  
Hexidecimal  
Hex Screw  
A threaded rod having a flanged head that is comprised of six sides - a type of hardware used  
to attach two or more objects.  
In engineering: a recess that does not penetrate completely through as a bore or orifice. Term  
may be casually used in lieu of a bore or orifice.  
Hole  
Horizontal  
Hz  
On a level plane ninety-degrees from vertical.  
(Hertz) Radio waves or other electromagnetic radiation resulting from oscillations of electricity  
in a conductor. Also the measurement of those oscillations.  
Icon  
An image or picture that has a specific meaning.  
I.D. Filter  
Idle Gear  
In RFID, software that compares a newly read ID with those in a database or set.  
A toothed wheel that is not directly driven, but instead receives motion from another.  
A non-toothed wheel that is not driven - in the case of printers, it is typically used to provide  
tension on a timing belt. Also referred to as “tension roller”.  
Idle Roller  
Illuminate  
To give or emit light.  
In RFID, systems that use the inducing of a current in a coil as a means of transferring data or  
power.  
Inductive Coupling  
Intermittent  
In-Use Programming  
Junction  
Stopping and starting again at intervals.  
The ability to read from, and write to, an RFID tag while attached to its object.  
A place or point of joining or crossing.  
Kinetic  
The science dealing with the motion of masses in relation to the forces acting on them.  
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Unit 7: Appendix  
GLOSSARY  
The button on a panel that may be pressed to send an electrical signal to influence a  
predetermined activity.  
Key  
A physical object shaped in a manner so as to prevent unwanted movement or to ensure  
desired movement.  
Keyed  
Kg  
(Kilogram) A unit of weight measure within the metric system.  
Kilo-Bytes  
Used to describe data transfer rates or storage capacity of approximately 1000 bytes.  
A rounded handle to facilitate the manual opening, closing, securing, or otherwise movement  
of the object to which it is attached.  
Knob  
Knurled  
Label  
An item that has recessed grooves or elevated areas on its surface to increase manual grip.  
Print media that has been used or printed upon that has adhesive on one side.  
(Local Area Network) A computer network limited to the immediate area, consequently  
capable of transmitting data at a very fast rate. Usually the computer is limited to the same  
building, or floor of a building, as the periphery device.  
LAN Interface  
An object that is designed to be moved from one position to another for the purpose of  
preventing or allowing the opening of another object.  
Latch  
Lateral  
Movement to the left or to the right - horizontal movement.  
(Liquid Crystal Display) A display technology involving optical glass panels whose opacity can  
be controlled by electrical signals. A liquid crystal surface is sandwiched between two  
polarizing panels and when voltage is applied to certain areas, the crystal darkens. A light  
source behind the panel transmits through the transparent crystals and is mostly blocked by  
the darkened ones.  
LCD  
LED  
(Light Emitting Diode) A semiconductor light source that emits visible light or invisible infrared  
radiation. The color of the emitted light depends on the chemical composition of the  
semiconducting material used.  
Lever  
An object that turns on a fixed point usually to engage or disengage a latch.  
A film or sheet placed onto and adhered flatly over another material.  
Laminate  
Relative to RFID, the functional period within which maintenance, adjustment, and repair is not  
reasonably expected.  
Life  
Linear  
The measurement of length without consideration of other dimensions.  
Print media that does not have a space between each label as does the eye-mark and gap  
type media. This media is continuous and is divided based on printer programming.  
Linerless Media  
An active connection to another document, graphic, or address. By selecting the designated  
button, text, graphic, or screen location; one is taken to the predetermined linked location.  
Link  
M
(Meter) A unit of measure in the metric system equal to 39.37 inches.  
(Megabytes) Used to describe data transfer rates or storage capacity of approximately 1  
million bytes depending on the manner of compression.  
MB  
MM  
(Millimeter) A unit of measure in the metric system equal to 0.03937 (1/25) inches.  
In printing, a batch of unprinted labels or tags.  
Media  
Used to describe data transfer rates or storage capacity of approximately 1 million bytes  
depending on the manner of compression.  
Megabytes  
Menu  
A display of items that may be chosen.  
Meter  
A unit of measure in the metric system equal to 39.37 inches.  
A unit of measure in the metric system equal to 0.03937 (1/25) inches.  
A self-contained unit that may be plugged into another unit to operate.  
A device that is used to measure output units relating to electrical current.  
Relative to RFID, a read/write or reprogrammable tag in credit card size.  
A read/write or reprogrammable RFID tag.  
Millimeter  
Module  
Multimeter  
Memory Card  
Memory Modules  
In RFID, a vehicle equipped with a system for locating tagged vehicles, containers, and other  
objects for the purpose of inventory control.  
Mobile Inventory Vehicle  
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Unit 7: Appendix  
GLOSSARY  
Modulation  
Nest  
In RFID, the methods of altering carriers in order to transmit the encoded information.  
A set of similarly shaped objects with one smaller and resting within the other.  
The point between a positive and negative deviation which is considered to be optimum.  
A small metal block with a threaded hole through its center for screwing onto a bolt.  
Nominal  
Nut  
A milky-white, synthetic material used in manufacturing that is purchased in blocks and  
machined to the desired shape - resembles plastic.  
Nylon Material  
In label printing, it is the repositioning distance that the printer must make after advancing the  
printed label for cutting or dispensing. The offset is the distance that the media must be  
retracted following one of those activities so that printing may again take place.  
Offset  
Omni-Directional  
Orientation  
The ability of an RFID tag to operate in any orientation.  
Having to do with the manner or angle of placement.  
Orientation Sensitivity  
Orifice  
In RFID, the range or measurement of decreased readability by non-optimal orientation.  
An opening for which something is to pass through - similar to a bore.  
A typically circular object made of round, elastic material to provide a seal between two  
objects.  
O-Ring  
Oscillate  
To move back and forth along a span.  
Pan Head Screw  
A threaded rod with a rounded, flanged head used to attach multiple object together.  
In printing applications, the temporary backing for print media. The paper is removed following  
printing so the label may be applied.  
Paper  
Parallel  
Objects extending in the same direction maintaining the same distance part.  
An interface between computer and printer where the computer sends multiple bits of  
information to the printer simultaneously by sending each bit over a separate wire.  
Parallel Interface  
Parameter  
The span or area that something is allowed to exist or operate.  
A simple form of error checking that is used in serial communication. A parity bit is a binary  
digit that is added to a group of bits to detect the presence of an error. The parity bit take on  
the value of an 0 or a 1 to satisfy a constraint on the overall parity of a binary number. The  
parity scheme in use must be specified as even or odd. Parity is even if there are an even  
number of 1 bits, and odd otherwise. None may also be chosen.  
Parity  
Passive RFID tags that do not contain an internal power source. They are externally powered  
and typically derive their power from the carrier signal radiated from the scanner.  
Passive Tags  
(Personal Computer) An electronic computing device that may be individually and  
independently used or coupled to other similar devices.  
PC  
Perforation  
Perpendicular  
A series of through-holes in a material to facilitate tearing apart.  
At right angles to a given line or plane - a vertical line is perpendicular to a horizontal one and  
vise-versa.  
A black, synthetic material used in manufacturing that is purchased in blocks and machined to  
the desired shape - resembles plastic.  
Phenolic Material  
Pinion Gear  
Pitch  
A smaller gear meshed with a larger one.  
Physical top of form of media placed under the print head elements in the feed direction.  
A synthetic material typically rigid in nature that is molded to its useful shape. Plastic is  
typically injection molded along with its color additive and may be of any color chosen.  
Plastic  
Post  
A pin or shaft to which an object may be tethered or latched.  
A variable resistor used to adjust voltage to affect various mechanical activities. This electronic  
component is comprised of two terminals connected to either end of an resistive element and  
a conductor that can be moved between the two ends, thus allowing the creation of a resistor  
or voltage divider.  
Potentiometer  
Primary  
Something first in order or importance.  
Print Assembly  
The sub-assembly of a printer that comprise the printing components.  
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Unit 7: Appendix  
GLOSSARY  
The device on a direct thermal or thermal transfer printer containing the heating elements that  
causes an image to be transferred to print media.  
Print Head  
A programmable device that performs all the instruction, logic, and mathematical processing in  
a computer - is the brains of the computer. The processor is a microchip that is installed on a  
motherboard (primary board) that coordinates hardware components. Also referred to as  
“CPU”.  
Processor  
Profile  
A side view of an item.  
Program  
Proportional  
To enter or send to the processor, the control parameters for electronic equipment to operate.  
To be equal.  
A device that detects and signals the presence of a selected object at, or near, the sensor’s  
location.  
Proximity Sensor  
Pulley  
A toothed wheel for providing movement to a belt.  
One quarter of the circumference of a circle.  
Quadrant  
Radial  
Branching out in equal distances from a common center.  
A straight line from the center of a circle or sphere to its periphery - also the measurement of  
its distance.  
Radius  
(Random Access Memory) A network of electrically-charged points in which a computer stores  
quickly accessible data in the form of 0s and 1s. Each storage or memory cell can be directly  
accessed if the intersecting row or column is known.  
RAM  
Ratio  
The quotient of one quantity divided by another of the same kind.  
Relative to RFID, a device containing the digital electronics which extract and separate the  
information from the format definition and error management bits.  
Reader  
Relative to RFID, many applications require that new data or revisions to data already in the  
tag, be entered while it remains on the object. Some items with this capability of being re-  
programmable are read/write tags, memory cards, or memory modules.  
Read/Write  
An area of temporary data storage to help compensate for differences in the transfer rate and  
the processing ability of the printer.  
Receive Buffer  
Receptacle  
A female connector to which a male connector may be inserted - typically for electrical current.  
A simple electro-mechanical switch made up of an electromagnet and a set of contacts.  
Relays use a small amount of power to energize things that require a greater amount of  
energy.  
Relay  
Sometimes relays are serial connected so that one smaller relay activates a larger relay which  
in turn, activates another larger still, and so on until the thing that is desired to be activated - is.  
Retain  
To keep or to hold in place.  
Retract  
To withdraw - the opposite of advance.  
A two-terminal electrical or electronic component that resists the flow of current producing a  
voltage drop between its terminals in accordance with Ohm’s law. This electrical resistance is  
equal to the voltage drop across the resistor, divided by the current that is flowing through it.  
Resistor  
RF/AIS  
RF/DC  
(Radio Frequency Automatic Identification Systems)  
Systems that communicate over a radio link between a host computer and a data source. RF/  
DC enhances the capabilities of automatic ID Systems by providing the capabilities of hare-  
wire data communications without the physical restrictions interconnecting wires.  
(Radio Frequency Identification) A method of identifying unique items using radio waves.  
Typically, a reader communicates with a tag, which holds digital information in a microchip. But  
there are chipless forms of RFID tags that use material to reflect back a portion of the radio  
waves beamed at them.  
RFID  
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Unit 7: Appendix  
GLOSSARY  
A system of finding the position or location of assets.  
A microchip attached to an antenna that is packaged in a way that it can be applied to an  
object. The tag picks up signals from, and sends signals to, a reader. The tag contains a  
unique serial number, but may have other information and come in many forms, such as smart  
labels that can have a barcode printed on it, or can simply be mounted inside a carton or  
embedded in plastic. RFID tags can be active, passive, or semi-passive.  
RFID Tags  
Each tag broadcasts a signal to be received by three reader antennas. The time each signal is  
received is passed on to a software system that uses triangulation to calculate the location of  
the asset.  
A thin, flexible strip with layers of material; one of which contains ink used to produce an image  
on print media.  
Ribbon  
Ribbon Core  
Rigid  
A thick cardboard sleeve onto which ribbon is wound.  
Not flexible - stiff.  
(Read-Only Memory) Also known as firmware, is an integrated circuit programmed with  
specific data when it is manufactured. There are five basic types: ROM, PROM, EPROM,  
EEPROM, and Flash Memory.  
Each type has unique characteristics, but they all are types of memory that have two things in  
common: the stored data is non-volatile (not lost when power is removed) and the stored data  
is unchangeable or requires a special operation to do so.  
ROM  
ROM chips contain a grid of columns and rows. A diode is used to connect the lines and gain  
access to the data if the value is 1. If the value is 0, the lines are not connected and access is  
denied.  
RPM  
(Revolutions Per Minute) The number of cycles within the time span of one minute.  
The path or course taken to get from one location to another - example: the routing of a cable  
within a machine.  
Route  
(Serial Access Memory) Stores data as a series of memory cell that can only be accessed  
sequentially. Works very well for memory buffers where data is normally stored in the order in  
which they will be used.  
SAM  
SBPL  
(SATO Basic Programming Language)  
The units to measure distance - or a short tool for measurement.  
Scale  
To increase or decrease the proportionate size of an object - example: text or graphics on a  
printed label.  
Scanner  
Screen  
Seat  
In RFID, an antennas transmitter and receiver electronics integrated in a single package.  
An electronic display.  
To nest or couple one object to another. The same as to nest.  
The next to follow the primary in sequence or importance.  
Secondary  
A SATO specific mode of printer operation that can execute the program of BASIC format in  
the printer. This allows the printer to be configured and operated without interfacing with an  
external computer or software.  
SEMBL  
The degree of ease or difficult to gain a response - example: a sensor transmitter signal may  
require increase to penetrate the thickness of print media in order to be receipted by its  
receiver.  
Sensitivity  
Sensor  
A device that responds to a physical stimulus and produces and electronic signal.  
The operational distance between two RFID tags.  
Separation  
Sequential  
One to follow another in a specified order - examples: 1, 2, 3; A, B, C.  
A general-purpose interface that can be used for almost any type of device in which only 1 bit  
of communication is transmitted at a time.  
Serial Interface  
Attachment hardware specifically used to secure an object may be moved in a specific position  
or location.  
Set Screw  
Shaft  
Any rod, bar, or tube.  
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Unit 7: Appendix  
GLOSSARY  
Simultaneous  
Sleeve  
To take place at the same time.  
A thin hollow material that is inserted onto another to provide proportionate spacing.  
A circular clip that may be applied to a shaft, etc. to prevent another object from moving - used  
to retain objects in position.  
Snap Ring  
Solid  
An item that is not porous.  
An item that is not transparent or translucent.  
Any object of purpose to maintain a specific distance from two other objects - example: a  
sleeve or washer.  
Spacer  
Spindle  
A shaft or rod that is fixed on one or both ends and spins on its axis while maintaining its  
projection.  
(Static Random Access Memory) A type of memory that is faster and more reliable than the  
more common DRAM. The term static is derived from the fact that it doesn’t need to be  
refreshed like DRAM.  
SRAM  
Stainless Steel  
Steel  
A shiny, mirror-like carbon steel alloyed with chromium to inhibit rust.  
Metal that contains a specific percentage of carbon. The percentage of carbon determines its  
strength, in addition to how prone it is to rust.  
Stepper Motor  
Sub-Assembly  
An electrical motor designed to rotate in both directions and to move in incremented distances.  
A group of components assembled to form a complete unit that is a part of a larger unit.  
A small mechanical device when altered sends an electrical signal to influence a  
predetermined activity. Unlike a button or key, switches may have multiple positions.  
Switch  
Tag  
Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage  
mechanism attached to the object. Also referred to as Transponder.  
The printing method that creates an image by transferring ink from a heat activated ribbon  
onto the media using the heat from a thermal printhead.  
A printhead is composed of a set of pins referred to as “elements” which may be selectively  
heated through electrical induction. Regular paper media is used in this application in  
conjunction with the heat sensitive ribbon. The ribbon deposits a coating of dark material onto  
the paper when exposed to intense heat.  
Thermal Transfer  
Thermal transfer printing is more durable than direct thermal printing and is often used when a  
label needs to endure longer than a year.  
The science that deals with the relationship of heat and mechanical energy - also the  
conversion of one into the other.  
Thermodynamics  
Threads  
The spiral grooves on the shaft of a screw,  
The three projectories of an object: X axis is the distance left and right, the Y axis is the  
distance up and down, and the Z axis is the distance inward and outward.  
Three-Dimensional  
A piece of wire bent into a spiral and connected on each end by different objects to allow them  
to be pulled apart and then automatically return to their original position once released.  
Torsion Spring  
Transformer  
A device used to increase or decrease electricity’s voltage and current. The device consists of  
one or more windings (typically copper) which, the ratio of the number of turns inversely  
determines the voltage change. The windings are wrapped around a magnetic core affecting  
magnetic induction.  
A device used to amplify a signal or open and close a circuit. Is constructed of a  
semiconductive material and is comprised of three terminals where one can be used to control  
the flow of current through the other two.  
Transistor  
Translucent  
Transparent  
When a medium is of a condition so as to allow light to filter.  
When a medium is of a condition so one can see through it unfettered.  
Relative to RFID, the transmitter/receiver pair of transceiver plus the information storage  
mechanism attached to the object. Also referred to as Tag.  
Transponder  
Tread  
The act of an object making repetitive contact upon another that is in motion.  
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Unit 7: Appendix  
GLOSSARY  
Troubleshoot  
The act of locating the source of a problem or problems.  
Two of the projectories of an object: X axis is the distance left and right and the Y axis is the  
distance up and down. In a two-dimensional perspective, the Z axis is not recognized.  
Two-Dimensional  
Uniform  
Units  
The state of multiple objects being the same.  
Any fixed quantity, measure, etc.  
(Universal Serial Bus) An external peripheral interface standard for communication between a  
computer and external peripherals over a cable using bi-serial transmission.  
USB Interface  
Value  
The quantity for which a symbol stands.  
Vertical  
Voltage  
A plane or axis that is plum - the Y axis.  
The units of electrical force - the ampere current that flows through a conductor.  
The amount of space occupied in three dimensions - cubic contents.  
The strength or loudness of sound.  
Volume  
Washer  
Wattage  
A flat disk of metal, rubber, etc., used to make a seat for the head of a bolt, screw, or nut.  
The amount of electrical power to operate an electrically powered device - arrived by  
multiplying amperage by voltage.  
Wear  
To diminish in quality by repetitive activity.  
Wireless  
Operates with electromagnetic waves and not with conducting wire.  
Multiple electrical wires bundled together.  
Wiring Harness  
A protocol for controlling the flow of data between computers and other devices on an  
asychronous serial connection.  
For example, a computer typically sends data to a printer faster than the printer can print. The  
printer contains a buffer where data is stored until it catches up, a small microprocessor in the  
printer sends back an Xoff signal to stop sending data. When enough data is printed and the  
buffer storage becomes free, the printer sends an Xon signal to resume sending data.  
X-ON/X-Off  
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