Q See Security Camera QD6001D User Guide

User Manual  
MODEL QD6001D  
QD6002D  
QD6003D  
QD6004B  
QD6005B  
QD6501B  
QD6502B  
QD6503X  
High-Resolution Security Cameras  
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About this Manual  
This manual is written for the QD6000 series of high-resolution cameras and was accurate  
at the time it was completed. However, because of our ongoing effort to constantly improve  
our products, additional features and functions may have been added since that time and  
to check for the latest firmware updates and product announcements. You can also find  
technical details for your specific camera on its product page at our site.  
Thank You for Choosing a Q-See Product!  
All of our products are backed by a conditional service warranty covering all hardware for 12  
months from the date of purchase. Additionally, our products also come with a free exchange  
policy that covers all manufacturing defects for one month from the date of purchase.  
Throughout the manual we have highlighted warnings and other important information that will  
assist you in operating your new system in a safe and trouble-free manner. Please take the  
time to read and follow all instructions and pay attention to alerts as shown below:  
Be certain to make the most of your warranty by completing the registration form online. In  
addition to warranty and technical support benefits, you’ll receive notifications of product  
updates along with free downloadable firmware updates for your DVR. Register today at  
IMPORTANT! Red boxes with this icon indicate warnings. To prevent  
possible injury or damage to the product, read all warnings before use.  
Please see the back of this manual for exclusions.  
NOTE! Text in blue boxes with the Information icon offer additional guidance  
and explanations about how to make the most out of your system.  
© 2011 Q-See. Reproduction in whole or in part without written permission is prohibited. All  
rights reserved. This manual and software and hardware described herein, in whole or in part,  
may not be reproduced, translated, or reduced to any machine-readable form without prior  
written approval.  
Trademarks: All brand names and products are trademarks or registered trademarks of their  
respective owners.  
Q-See is a registered trademark of DPS, Inc.  
Disclaimer: The information in this document is subject to change without notice. The  
manufacturer makes no representations or warranties, either express or implied, of any kind  
with respect to completeness of its contents.  
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.  
Rev. 1.0 8/19/11  
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TABLE OF CONTENTS  
INTRODUCTION  
For your safety  
INTRODUCTION  
5
To prevent damage to your Q-See product or injury to yourself or to others, read and  
understand the following safety precautions in their entirety before installing or using this  
equipment.  
Components and Connection  
Installing Your Camera  
6
7
Connecting the Camera to a Security DVR System  
Connecting the Camera to a TV or Monitor  
Controlling Your Camera  
9
WARNING! ELECTRIC SHOCK RISK!  
10  
10  
n Care should be taken during transportation, storage and installation of this camera to  
avoid rough handling, dropping, or other abuse in order to prevent damage to the optics or  
components inside the camera.  
Operation  
11  
Setup Menu  
11  
11  
12  
12  
13  
13  
13  
14  
14  
15  
15  
16  
16  
16  
16  
n Camera should be installed in accordance with electrical standards including keeping the  
camera and cable away from high voltage, using a surge protector and using only the  
rated power supply.  
Lens  
Shutter/AGC (Automatic Gain Control)  
White Balance  
Backlight  
n Do not use strong or abrasive cleaners on camera body or lens. Use a damp cloth for  
cleaning the housing and a lens cloth for the optics.  
Picture Adjust  
ATR (Adaptive Tone-curve Reproduction)  
Motion Detection  
Privacy  
Day/Night Mode  
NR (Noise Reduction)  
Camera ID  
Sync  
Language  
Camera Reset  
n Do not attempt to disassemble the camera. Only authorized, trained technicians should  
service this camera.  
n Cameras should not be immersed in water and should be mounted in a sheltered location.  
Do not point camera directly at the sun or other strong light source.  
Product Features  
These cameras offer the following features:  
n Ultra high definition video using 1/3” Sony HAD CCD II coupled with the latest Sony Effio-E  
digital signal processors to produce 600 and 650 TV lines of resolution.  
TROUBLESHOOTING  
17  
18  
n State-of-the-art IR cut filter to ensure accurate color representation during the day and  
sharper images at night.  
Q-SEE PRODUCT WARRANTY  
n Low light and infrared operation. The camera takes advantage of even low levels of  
ambient lighting to produce images with color.  
n Automatically switches to infrared (black and white) mode when no light is detected.  
n Infrared illumination (excludes QD6305X).  
n Built-in motion detection. The camera can be set to respond to motion even without being  
connected to a DVR.  
n On-Screen Display (OSD) allows you to configure the camera using the built-in thumbstick  
when connected to a monitor.  
n Multiple language support; English, Spanish, French, Russian, Portuguese, German,  
Chinese and Japanese.  
n Customizable settings: WDR (wide dynamic range), White Balance, Contrast, Shutter  
Speed, Sharpness, etc.  
n Highlight Compensation. Excessive light, such as headlights, can be masked if desired.  
n Manually adjustable 2.8mm to 12mmm varifocal lens and focus.  
n High-speed Moving Object Capture function allows clear images of objects moving at high  
speed.  
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QD6005B AND QD6502B  
QD6503X  
COMPONENTS AND CONNECTION  
7
8
9
1
2
3
5
1
QD6001D  
QD6002D  
6
7
8
2
5
7
6
1
2
5
1
2
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4
5
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10  
4
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#
1
2
3
4
5
6
7
8
Component  
#
Component  
3
4
Adjustable Sun Shade  
Optics (lens and IR LEDs)  
Zoom Knob (2.8mm - 12mm)  
Focus Knob  
1
2
3
4
5
6
7
8
9
CS Lens (packaged separately)  
Lens Mount Spacing Adjustment  
Auto Iris Port (on right side)  
Focus Adjust  
#
1
2
3
4
5
6
7
Component  
#
1
2
3
4
5
6
7
8
Component  
Clear Dome  
Case  
Optics (lens and IR LEDs)  
3-Axis Mounting Bracket  
Multi-Function Button  
Power Connector  
Iris Adjustment Ring  
Zoom  
Focus (behind rubber plug)  
Body  
Base Release Screw (both sides)  
Mounting Base  
Multi-Function Controls  
Power Status Indicator  
Power Connection  
Mounting Base  
Video Connector (BNC)  
Multi-Function Button  
Power Connector  
Zoom (behind rubber plug)  
Multi-Function Button  
Power Connector  
10  
Video Connector (BNC)  
Video Connector (BNC)  
Video Connector (BNC)  
QD6003D  
QD6004B AND QD6501B  
INSTALLING YOUR CAMERA  
5
5
6
1
When installing your camera, it is important to select a proper site not only for field of view, but  
2
1
6
7
8
for other considerations as well:  
7
9
8
Distance from viewing/recording device. The further the camera is from the DVR or monitor,  
the higher the chances of signal degradation. Typical 75Ω Video Cable provides acceptable  
signal at distances up to 200’ (30m). At greater distances, UL-Listed shielded RG59 should be  
used. The cameras power supply should be located as near to the camera as possible when  
the distance exceeds 200’ as the power level will drop over extended distances resulting in a  
decrease in video quality and IR LED range.  
3
4
2
3
4
#
1
2
3
4
5
6
7
8
9
Component  
#
1
2
3
4
5
6
7
8
Component  
Do not place near high voltage wires or other sources of electrical interference. Electrical  
interference will degrade the quality of the signal.  
Optics (lens and IR LEDs)  
Body  
Adjustable Sun Shade  
Optics (lens and IR LEDs)  
Zoom Knob (2.8mm - 12mm)  
Focus Knob  
Place camera out of reach to avoid damage.  
Base Release Screws (3)  
Mounting Base  
Avoid direct exposure to weather. Do not place the camera where rain or snow will hit the  
lens directly nor should the camera be placed so that the sun or bright light shines directly into  
the lens. Indoor cameras should never be placed outside. Weatherproof cameras will not work  
when submerged. Ensure that all power and video connections are not directly exposed to  
water and are protected from the elements.  
Zoom Knob (2.8mm - 12mm)  
Focus Knob  
3-Axis Mounting Bracket  
Multi-Function Button  
Power Connector  
Multi-Function Button  
Power Connector  
Do not place camera behind a window. The IR LEDs act like a flashlight and will create a  
Video Connector (BNC)  
reflection that will obscure events on the other side of the glass.  
Video Connector (BNC)  
Light levels should be approximately the same between camera and target area. A  
camera in a brightly-lit area looking into a shaded area, or vice versa, will produce inadequate  
results.  
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DOME CAMERAS (QD6001D, QD6002D and QD6003D)  
CONNECTING THE CAMERA TO A SECURITY DVR SYSTEM  
CAMERA  
STEP 1. The mounting base on the dome cameras will need to be removed prior to  
STEP 1. Connect the BNC and power  
installing the camera. The method for removing the base varies by the model:  
leads from the camera to the matching  
connectors on one end of the power  
and video cable.  
QD6001D - Using the included hexagonal  
wrench, unscrew the two bolts from the side  
of the camera.  
The QD6503X requires a special adapter  
(included). The two bare wire ends must be  
inserted into the Positive (+) and Ground (  
ports on the power input box at the back of  
)
the camera. The power cable plug connects  
to the attached female power jack on this  
adapter.  
QD6001D Base  
QD6002D - The base of this camera unscrews from the rest of the body.  
IMPORTANT! When connecting the power and video cable between the  
camera and the DVR, the “male” power end (red plug in the illlustration)  
connects to the matching power lead on the camera.  
QD6003D - Using the included hexagonal  
wrench, unscrew the three hex screws  
located around the sides of the camera.  
STEP 2. For multi-camera packs,  
connect the power lead on the other  
end of the cable to the plug from the  
power splitter. Or, if your package  
includes a power distribution panel,  
connect the power lead to one of the  
power jacks on the panel. Proceed to  
Step 4, below.  
QD6003D Base  
STEP 2. Once the base has been removed, position it where you want to mount the  
camera and use it as a template to mark where to drill the holes for the included  
mounting screws.  
STEP 3. Remove base and drill out holes  
STEP 4. Insert plastic expanders into holes  
STEP 5. Use included screws to mount base to surface.  
STEP 6. Attach camera to base.  
For single camera packages,  
connect the power lead to the power  
adapter itself. In this case, you may  
skip to Step 4.  
STEP 3. Connect the power lead on the  
power splitter to the camera power  
adapter. DO NOT plug the adapter  
into an outlet at this time.  
BULLET CAMERAS (QD6004B, QD6005B, QD6501B, QD6502B and QD6503X)  
STEP 1. At the desired location, use the included mounting template to drill the holes for  
the mounting screws  
STEP 2. Insert the plastic expanders into the holes  
STEP 3. Mount the camera using the included screws.  
QD6503X  
This indoor camera requires a screw-type  
STEP 4. Connect the BNC connector on the other end of the video/power cable to a Video  
In port on the back of the DVR.  
mounting rod (available separately)  
Repeat Steps 1 through 4 for all cameras before continuing.  
STEP 1. Install the rod mount as directed.  
STEP 2. Attach the included mounting  
bracket to the underside or top of the  
camera as needed with the included  
screws  
STEP 5. Plug the power adapter into a surge protector* or turn on the power panel.  
*When selecting a surge protector, it is STRONGLY recommended to use one that is  
UL-1449 rated, for a clamping voltage of 330 or lower, a Joule rating of at least 400  
and a response time of 10 nanoseconds or less.  
QD6503X Mounting Bracket  
STEP 3. Attach camera to mounting rod.  
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CONNECTING THE CAMERA TO A TV OR MONITOR  
A single camera can be connected directly to a monitor or TV with an RCA input using the  
included cable and a separately available adapter if needed.  
OPERATION  
The On Screen Display (OSD) built into your camera allows you to control almost every aspect  
of how it captures images. Using the built-in menus, you can control brightness, contrast,  
white balance, shutter speed and other functions.  
CAMERA  
TV or MONITOR  
STEP 1. Connect the camera to the  
cable and power supply as described  
in Steps 1, 2 and 5 above before  
connecting it to your video display.  
It should be noted that these settings must be made at the camera itself and they cannot be  
set remotely. When used with a security DVR system, what you see on the screen will be what  
is recorded - including the OSD menu. In fact, use of the OSD can trigger motion detection so  
it may be advisable to temporarily disconnect/disable alarms or notifications when working in  
the OSD menu.  
STEP 2. Connect the camera to the  
“Video In” port on the monitor or  
television.  
When saved using the “Save All” command, settings will be stored on the camera even in the  
event of power loss. Once power is restored, the camera will continue to operate according  
to your settings. You can revert to the factory default settings by selecting “Camera Reset” in  
the menu.  
For Television: You may need to tune or select the correct INPUT (i.e.; A/V, L1, L2, Source)  
Consult your televisions manual for details.  
Depending on your TV or monitor, you may  
need to use a BNC-to-RCA adapter (not  
included) to connect the BNC connector on  
the video/power cable to your screen.  
SETUP MENU  
Pressing the multi-function or Menu button (depending on model) will open the OSD to the  
first page of the Setup Menu. The menu will appear over the video image being delivered by  
the camera.  
SETUP MENU  
LENS  
SETUP MENU  
MANUAL  
PRIVACY  
DAY/NIGHT  
NR  
CAMERA ID  
SYNC  
LANGUAGE  
CAMERA RESET  
BACK  
OFF  
AUTO  
CONTROLLING YOUR CAMERA  
SHUTTER/AGC AUTO  
The cameras on-screen menu is accessed by the multifunction button attached to the camera  
cable. In the case of the QD6503X, a group of five buttons makes up the multi-function  
controls. The operation of both types of control is similar.  
WHITE BAL  
BACKLIGHT  
PICT ADJUST  
ATR  
MOTION DET  
NEXT  
ATW  
OFF  
OFF  
INT  
ENGLISH  
OFF  
OFF  
To access the on screen display, press the  
control or menu button. This will bring up  
the menu on your systems monitor or other  
attached display. This button also acts as the  
Enter” button when setting your parameters.  
EXIT  
SAVE ALL  
EXIT  
SAVE ALL  
Page 1  
Page 2  
To change a setting, scroll to the desired item until it is highlighted and press right or left to  
select the desired value. Menu options with a “ ” indicate that there is a submenu. Clicking  
on an item with that option will take you to the submenu. Move between the two pages using  
NEXT or BACK as appropriate.  
Navigate through the menu using the  
directional controls. The cable-mounted  
multi-function button acts as a miniature  
joystick allowing you to move up, down, left  
Cable-Mounted Multi-Function Button  
or right through the menu and submenus.  
On the QD6503X, pressing the individual  
directional buttons will move you through the  
on screen display.  
LENS  
This turns the auto iris feature on or off. The iris controls the amount of light entering the lens,  
or exposure. Only the QD6503X has the capability to use this feature, but it will require an  
automatic lens which is available separately. With such a lens attached, you can select;  
TYPE - DC (direct current) or VIDEO (video  
AUTO IRIS  
control) of the iris.  
In addition to the on-screen settings, you  
can adjust the cameras zoom, focus, and  
in some cases the light level (iris). These  
adjustments can be made externally with the  
exception of the QD6001D which will require  
removal of the dome to adjust.  
TYPE  
MODE  
SPEED  
DC  
AUTO  
MODE - AUTO (automatically adjusts), OPEN  
(always opened) or CLOSE (always closed).  
080  
SPEED - When the mode is set to AUTO, this  
controls the sensitivity of the lens with a value  
ranging from 0 to 255.  
RETURN  
QD6503X Multi-Function Controls  
10  
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SHUTTER/AGC  
BACKLIGHT  
The Shutter setting controls how much light is used to “expose” each frame while AGC, or Au-  
tomatic Gain Control “amplifies” the image to show more detail. As a general rule, the AUTO  
setting will be sufficient as the camera will automatically adjust to changing light levels.  
In the rare situation where automatic settings aren’t ideal, you can chose to adjust the auto-  
matic settings or manually set the values by selecting AUTO or MANUAL respectively.  
This allows the camera to compensate for lighting coming from behind the subject as well as  
bright light sources within the image. Backlight compensation can be left turned off, turned on  
(BLC) or set to Highlight Compensation (HLC) which masks overly bright light sources in the  
image, making certain features easier to make out.  
Auto Setup  
AUTO SETUP  
The image at right shows the default settings.  
In this menu, you can adjust how the camera  
behaves in brightly lit or dark situations by  
adjusting the Shutter from 0-255 with zero  
being the darkest. The AGC amplification  
can be turned off or it can be set from x0.25  
to x1.00 but the higher the amplification, the  
higher the “noise” in the image.  
HIGH LUMINANCE  
MODE  
SHUT  
BRIGHTNESS  
024  
LOW LUMINANCE  
MODE  
BRIGHTNESS  
AGC  
X0.50  
RETURN  
BLC Off  
BLC On  
Manual Setup  
The shutter speed can be set from 1/60 sec-  
ond to 1/10,000 second going from lighter  
to darker with the higher speed. AGCs value  
can range from 6.00 to 44.8.  
MANUAL SETUP  
MODE  
SHUTTER  
AGC  
SHUT+AGC  
1/60  
6.00  
If there is a video monitor within the cameras  
field of view, setting the shutter to 1/100  
(NTSC) or 1/120 (PAL) will reduce the flicker  
on the screen.  
RETURN  
WHITE BALANCE  
There are seven modes available for determining how your camera processes and displays  
HLC Off  
HLC On  
color:  
PICTURE ADJUST  
ATW - Automatic Tracking White Balance. This is the default the camera constantly analy-  
ses and adjusts to create a neutral white balance. Colors may be slightly underexposed but  
generally accurate. Several settings can be modified, but the most significant is the Environ-  
This setting allows you to adjust the way the picture is displayed on your screen. Changes  
made will not affect what the camera captures. You can adjust brightness, contrast,  
sharpness, hue and gain with values from 0-255. You can also flip the image horizontally using  
the Mirror setting.  
ment setting which adjusts the white balance  
based on the light source. Daylight generally  
ATW  
SPEED  
DELAY CNT  
ATW FRAME  
239  
016  
has a bluish tint while indoor lighting will tend  
towards yellow (light bulbs) or green (fluores-  
cent).  
PUSH - Working in a narrower band of  
lighting - 2300K-10000K - it may over-com-  
pensate the white balance if the field of view  
ATR  
Adaptive Tone-curve Reproduction (ATR) attempts to show details in both the well-lit and  
shaded areas simultaneously for a more complete view. When enabled, both luminance and  
contrast can be adjusted to produce a more balanced image.  
X1.00  
ENVIRONMENT INDOOR  
RETURN  
ATR  
includes a large, single-colored object. However, it is the preferred mode for areas illuminated  
by halogen lights.  
LUMINANCE  
CONTRAST  
MID  
MID  
USER1 & USER2 - These are user defined modes The blue and red gains can be adjusted.  
ANTI CR - (Anti Color Rolling) Reduces color rolling in areas illuminated by fluorescent lights.  
MANUAL - Adjust the setting from 0-255 to best suit your personal preference.  
PUSH LOCK - Locks in the white balance at its current level. This can be set by holding a  
piece of white paper in front of the camera. Pushing the multi-function button will then estab-  
lish the white balance. Use this when the lighting is constantly changing or the area surround-  
ing the object under observation is over- or under-lit  
RETURN  
ATR On  
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MOTION DETECTION  
DAY/NIGHT MODE  
Unlike most security cameras, your camera is capable of detecting motion by itself. If you are  
connecting your camera to a Q-See security DVR, you will not need to enable this feature as  
the DVR itself has motion detection capabilities. Enabling motion detection on the camera  
while connected to a security DVR can produce adverse results by obscuring the recorded  
video or generating artifacts which the DVR will interpret as motion causing it to record un-  
necessarily.  
This allows you to set the camera to switch automatically from day to night mode (the default)  
or to permanently set it to Color or B/W operation. Please note that even when the camera is  
set to Color mode, it will switch to black and white night vision when there is no longer enough  
ambient light to support color video.  
DAY/NIGHT  
You can adjust the automatic settings.  
BURST  
ON  
BURST - This is a signal sent out by the  
camera even when no color information  
is available. Some DVRs or security video  
capture cards may require this to recognize  
the camera. Q-See security DVRs do not  
need a burst signal and it may be turned off.  
DELAY CNT  
DAY NIGHT  
NIGHT DAY  
003  
003  
003  
DETECT SENSE - The cameras level of sen-  
sitivity to motion. The value range is 0-127.  
MOTION DETECT  
BLOCK DISP - If this is turned on, the cam-  
era will generate pixelated blocks to highlight  
motion within its view. It should be noted that  
if you have this enabled while the camera is  
connected to a security DVR, the DVR will  
record the blocks as part of the video and  
these cannot be removed from the recording.  
MONITOR AREA - When enabled, you may  
select up to four areas where motion will be  
detected.  
DETECT SENSE  
BLOCK DISP  
MONITOR AREA OFF  
AREA SEL  
TOP  
BOTTOM  
LEFT  
111  
OFF  
RETURN  
1/4  
DELAY CNT - The time interval delay before  
switching from day to night mode.  
000  
000  
000  
000  
DAY NIGHT - Sets the threshold level for when the camera should switch to night mode.  
NIGHT DAY - Sets the threshold level for when the camera should switch to day mode.  
The value range for both thresholds is 0-255.  
RIGHT  
RETURN  
AREA SEL - This indicates which of the four motion detection areas you are working on.  
TOP, BOTTOM, LEFT, RIGHT - These settings are used to define the size of the motion  
detection area.  
IMPORTANT! The DAY NIGHT and NIGHT DAY operations should be  
tested during installation. Block the lens for a few seconds to force a switch  
to night mode. Once the lens is unblocked, the camera should switch back to  
day mode in less than 10 seconds. If it does not, slightly increase the threshold in the NIGHT  
DAY setting. A dimly lit area or a very low iris setting may also prevent a return to day mode.  
PRIVACY  
This allows you to set up areas within the cameras view that will be blocked from observation.  
This may be the location of a combination lock, keypad or other area that requires privacy.  
Like Motion Detection above, use of this feature is not recommended when the camera is  
connected to a security DVR as it will create artifacts on the video recording which cannot be  
removed.  
NR (NOISE REDUCTION)  
In low-light situations, there may be an  
increase in “noise” (graininess or random  
speckles in the video). Noise reduction can  
be turned off or set to reduce noise in the  
black and white (Y) and/or color (C) portions  
of the signal. The value ranges for both the  
Y and C filters is 0-15. The higher the value,  
the more noise is reduced, but this can  
reduce image sharpness.  
NR  
NR MODE  
Y
C
Y/C  
PRIVACY  
AREA SEL - This indicates which of the eight  
motion detection areas you are working on.  
004  
004  
AREA SEL  
TOP  
BOTTOM  
LEFT  
RIGHT  
COLOR  
TRANSP  
MOSAIC  
RETURN  
1/4  
TOP, BOTTOM, LEFT, RIGHT - As in Motion  
Detection, these settings are used to define  
the size of the motion detection area.  
COLOR - The zone may be set to one of  
eight colors; red, green, blue, light green, light  
blue, light red, white and black.  
000  
000  
000  
000  
RETURN  
1
1.00  
OFF  
TRANSPARENCY - This sets the opacity of  
the privacy block.  
MOSAIC - Events occurring in the privacy  
area are pixelated.  
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CAMERA ID  
TROUBLESHOOTING  
You can enter an identifying name for your camera that will appear over the video image if you  
so choose. This will appear in addition to any similar identification made using a DVR. You can  
enter two lines of text with up to 26 characters each. Currently, only one such identification  
Problem  
Solution  
field - CHR1 - is supported.  
CAMERA ID  
No picture or unstable image  
Check both the power and video  
connections to the camera.  
To enter text, use the multi-function button  
to navigate to the desired character and then  
press the button to enter it and the cursor  
will advance to the next position in the name.  
The arrow buttons will allow you to move the  
cursor within the camera name including to  
the next line. Spaces can be entered using  
the CLR button or the right arrow button.  
CAMERA  
The on-screen image is blurry.  
The on-screen image is dim.  
The on-screen image is dark.  
1. Check the camera focus.  
ABCDEFGHIJKLMNOPQRSTUV  
2. Check for fingerprints or dirt on the lens.  
3. Check menu settings.  
WXYZ0123456789-!”#$%&’  
()_`,¥:;<=>?@\^*.x+/  
CHR1 CHR2  
1. Check for fingerprints or dirt on the lens.  
2. Check monitor settings  
CLR POS  
RETURN  
3. Check camera SHUTTER/AGC settings.  
1. Adjust the monitor contrast settings.  
2. Adjust camera SHUTTER/AGC settings.  
Check camera WHITE BAL setting.  
1. Check camera Noise Reduction settings  
Clicking on POS will open a new window to allow you to position the name anywhere on the  
screen (space permitting). Simply move the name around the screen using the multi-function  
button. Clicking the multi-function button will return you to the ID setup window.  
The on-screen image color is incorrect.  
The on-screen image has a lot of noise.  
SYNC  
2. Check camera auto gain setting in  
SHUTTER/AGC menu.  
The camera is internally synchronized and this cannot be changed.  
No motion detection or privacy frames.  
The screen flickers.  
Check whether those settings have been  
enabled.  
LANGUAGE  
Select your preferred language; English, Spanish, French, Russian, Portuguese, German,  
Chinese and Japanese.  
Camera may be facing sun, television or  
computer monitor.  
The IR LEDs will not light up  
1. Check the power connection to the  
camera.  
CAMERA RESET  
This allows you to reset the camera back to factory default settings.  
2. Power supply may need to be located  
closer to camera.  
IMPORTANT! After making changes to the settings, select SAVE ALL to  
retain these in the camera in the case of power failure.  
3. Change DAY/NIGHT mode on camera to  
AUTO or B/W mode  
The camera is not working properly, is hot,  
smells or is producing smoke.  
DISCONNECT CAMERA FROM POWER  
SUPPLY IMMEDIATELY!  
1. Check that correct power supply is in use.  
2. Send camera out for repair.  
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Q-SEE PRODUCT WARRANTY  
Q-See is proud to back all of our products with a conditional service warranty covering all  
hardware for 12 months from the date of purchase. Additionally, our products also come with  
a free exchange policy that covers all manufacturing defects for one month from the date of  
purchase. Permanent upgrading service is provided for the software.  
QUESTIONS OR COMMENTS? CONTACT US  
PRODUCT SUPPORT, DOWNLOADS,  
FIRMWARE UPDATES & MANUALS  
Liability Exclusions:  
24/7 Technical Resources  
Any product malfunction or abnormalities in operation or damage caused by the following  
reasons are not within the free service scope of our company:  
Live Chat (M-F, 9-5 PST)  
1. Equipment damage caused by improper operation.  
2. Improper equipment operation environment and conditions (e.g., improper power,  
extreme environmental temperatures, humidity, lightning and sudden surges of  
electricity).  
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).  
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.  
5. Product sold over 12 months ago.  
In order to fulfill the terms of your warranty, you must complete the registration process after  
purchasing our product. To do this, simply fill out the Users Information Card on our website  
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