Software 1.2.1 | June 2013 | 3725-03305-001 Rev C
USER GUIDE
RealPresence® CloudAXIS™ Suite
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Contents
About This Guide .......................................................................................................... 6
Terms and Writing Conventions...................................................................................... 6
Information Elements ....................................................................................................... 6
Typographic Conventions................................................................................................ 7
What’sinthisGuide?................................................................................................................ 8
Chapter 1: Getting Started............................................................................................ 9
Learning the Minimum Requirements................................................................................. 9
Minimum Software Component Requirements...................................................................10
Chapter 2: Creating and Managing Your Meetings .................................................. 12
Accessing the Portal...........................................................................................................12
Managing Your Personal Details........................................................................................24
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Inviting Participants during a Meeting...............................................................................38
The Inviting Participants from Your Social Connector Contact Lists...................................38
Muting and Unmuting Your Microphone.............................................................................41
Unable to Launch the Welcome Screen.............................................................................51
Receiving “External Server Not Set” Message..................................................................52
Receiving the Camera Silhouette Image............................................................................53
Experiencing Low Audio from a Participant........................................................................53
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About This Guide
This user guide shows you how to create and participate in recordable online web conference
meetings from the Services Portal in the Polycom® RealPresence® CloudAXIS™ Suite.
This section contains common terms, descriptions of writing conventions, and a description of
the user guide contents.
Conventions Used in this Guide
This user guide contains terms, graphical elements, and a few typographic conventions.
Familiarizing yourself with these terms, elements, and conventions will help you perform video
conferencing tasks.
Terms and Writing Conventions
As you read this guide, you will notice the same terms and conventions are used repeatedly.
Make sure you familiarize yourself with these terms and conventions so you understand how to
perform video conferencing tasks.
Attendee An attendee refers to anyone in the meeting.
Presenter Presenters are granted special privileges including the ability to share
content, assign presenter rights, and end the meeting. The creator of a meeting is
automatically given presenter rights and more than one participant is allowed presenter
rights during a meeting.
Participant Participants receive audio and video experience and can view content.
Meeting Meetings are active web conferences with a presenter and one or more
participants.
Content Share Content share displays the full desktop to everyone in the meeting. Only
participants with presenter rights can share content.
Information Elements
The following icons are used to alert you to various types of important information in this guide:
Icons Used in this Guide
Name
Icon
Description
Note
The Note icon highlights information of interest or important information
needed to be successful in accomplishing a procedure or to understand
a concept.
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Name
Icon
Description
Administrator Tip
The Administrator Tip icon highlights techniques, shortcuts, or
productivity related tips.
Caution
Warning
Web Info
The Caution icon highlights information you need to know to avoid a
hazard that could potentially impact device performance, application
functionality, or successful feature configuration.
The Warning icon highlights an action you must perform (or avoid) to
prevent issues that may cause you to lose information or your
configuration setup, and/or affect phone or network performance.
The Web Info icon highlights supplementary information available online
such as documents or downloads on support.polycom.com or other
locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for
accomplishing a method or operation.
Power Tip
The Power Tip icon faster, alternative procedures for advanced
administrators already familiar with the techniques being discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve
a relevant problem or to refer you to other relevant troubleshooting
resources.
Settings
The Settings icon highlights settings you may need to choose for a
specific behavior, to enable a specific feature, or to access
customization options.
Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entry to the
phone.
Italics
Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Polycom Support Web
site and other reference sites.
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Convention
Description
Underlined Blue
Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Blue Text
Used for cross references to other sections within this document. If you
click on text in this style, you will be taken to another part of this
document.
Fixed-width-font
Used for code fragments and parameter names.
What’s in this Guide?
This user guide is organized into five chapters:
Chapter 1: Getting Started This chapter gives you the minimum system requirements
needed for using a browser to create and participate in online conference meetings.
Chapter 2: Creating and Managing Your Meetings This chapter shows you how to
use CloudAXIS to create, schedule, and manage your meetings.
Chapter 3: Participating in Meetings This chapter shows you how to join, participate
in, and leave a meeting.
Chapter 4: Troubleshooting This chapter shows you solutions to issues you may
experience when using CloudAXIS.
Chapter 5: Getting Help This chapter shows you where to find support documents.
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Chapter 1: Getting Started
The CloudAXIS portal enables you to create and participate in recordable online video
conference meetings. Depending on the organization's policy, you can also invite contacts on
Skype™, Facebook, or Google Talk™ to join the meetings. Before you get started using the
portal, be sure you meet the basic requirements listed in this chapter.
This chapter introduces these basic requirements and is divided into the following sections:
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Creating and Managing Your Meetings
See the remainder of this user guide for information about creating and participating in
meetings.
Learning the Minimum Requirements
This section shows you the minimum system, hardware, browser, software, network, and
bandwidth requirements. You must confirm the requirements listed in this chapter before using
Minimum Software Requirements
The portal requires either Windows XP, Vista, Windows 7, or Windows 8 for PCs.
Note: Mac OS Support
The Mac OS is not currently supported.
If you are using a tablet or phone device, it must be capable of running the RealPresence®
Mobile application. Refer to the release notes for Polycom® RealPresence Mobile for details of
compatible devices.
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Creating and Managing Your Meetings
Minimum Software Component Requirements
CloudAXIS installs two plug-ins to enable video and social features: the CloudAXIS Client Plug-
in and the CloudAXIS Social Plug-in. The CloudAXIS Client Plug-in enables SIP audio/video
services and is downloaded when accessing CloudAXIS from a device for the first time. The
CloudAXIS Social Plug-in enables access to Skype™, Facebook, and Google Talk™ contact
lists and is downloaded when accessing social connectors from a device for the first time.
Note: End-User License Agreement (EULA)
The CloudAXIS Social and Client Plug-ins require acceptance of a EULA before further software
management can be taken. Access the EULA for your product at
Minimum Browser Requirements
You must meet the following browser requirements to access a meeting.
Microsoft Internet Explorer® 8.0 or higher
Mozilla Firefox® 11.0 or higher
Google Chrome™ 11.0 or higher
Supported Bandwidth, Video Format, and Resolutions
The Polycom RealPresence CloudAXIS Suite supports the bandwidth, video format, and
resolutions outlined in the table below.
Table 1: Supported Bandwidth, Video Format, and Resolutions
Bandwidth
Video Format
QVGA
Resolutions
320x240
64 kbps - 511 kbps
512 kbps - 1023 kbps
1024 kbps - 1920 kbps
VGA
640x480
720p (HD)
1280x720
Minimum Hardware Requirements
The portal in the Polycom RealPresence CloudAXIS Suite requires the following hardware.
Table 2: Hardware Requirements
Component
Processor
RAM
Description
Processor Intel Core i5, 2.5GB or larger
4 GB
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Component
Video memory
Hard drive space
Camera
Description
256 MB or more
200 MB
Integrated or external
Standard PC97 audio devices
Audio devices
Monitor
Recommended: 16:9, 1920 x 1080
Minimum: 1024x768
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Chapter 2: Creating and Managing Your
Meetings
The Services Portal gives you two options for creating online video conference meetings:
meetings that start immediately and meetings scheduled for a later time. To create meetings,
you must have a user or admin account. Log in to the portal with your user or admin credentials,
and select the type of meeting you want to create. Selecting a meeting that starts immediately
launches a meeting in your web browser for inviting and interacting with participants.
When selecting the scheduled meeting option, enter the meeting parameters and invite
participants. When finished, the portal adds the scheduled meeting to a calendar. When the
meeting is scheduled, the portal sends an email with a web URL link to the invited attendees.
The attendees access the web URL to join the meeting. Note that the meetings are supported
on Windows-based machines only and cannot be accessed from a Mac.
The portal enables features such as content share, video privacy, and group chat. For
information on using the portal features, see Participating in Meetings.
The following sections of this chapter describe the steps for accessing the portal, creating a
meeting that starts immediately, scheduling a meeting for a later time, logging on to your
meetings, managing your meetings, and managing your list of contacts for inviting participants:
Accessing the Portal
Access to the portal is possible only after logging in to the portal. To log in, you must first obtain
user or admin account login credentials from your CloudAXIS administrator. Enter these login
credentials (USERNAME and PASSWORD) on the Polycom RealPresence CloudAXIS login
page. When logged in, you are able to create, schedule, join, and manage your meetings.
Note: Portal Access
Meetings are supported on Windows-based machines only and cannot be accessed from
a Mac.
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Creating and Managing Your Meetings
Creating Meetings
This section shows you how to schedule a meeting for a later date and how to start a meeting
immediately.
Scheduling a Meeting
To schedule a meeting, log in to the Services Portal, and follow the instructions outlined in this
section.
1 Select Schedule. The Schedule a Meeting screen displays as shown next.
2 Enter the following in the Schedule a Meeting screen options:
○ Meeting Name Enter the purpose of your meeting. For example, ‘Engineering
Initiatives Meeting’. This is optional.
○ Agenda Enter a conference description. Information entered in the Agenda text box is
sent to all the invited participants. This is optional.
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○ Date and Time Click inside the text box to display a calendar. Use the calendar to
schedule the day, and use the Hour and Minute sliders to schedule the start time. When
finished, click Done.
○ Duration Click inside the text box to display Hour and Minute siders. Use the
Duration’s Hour and Minute sliders to schedule the meeting duration. When finished,
click Done.
○ Use Personal VMR Check the Personal VMR checkbox, and enter your VMR
number. This is optional. Note:
» If your personal VMR requires a passcode, you must select and then enter the
passcode in the Attendee Passcode and Host Passcode text boxes
» This field and checkbox does not appear unless the Allow use of PersonalVmr
checkbox is selected on the Settings > Conference Settings screen.
○ Invite People Enter email addresses using one or both of the following procedures:
» Enter the each email address individually separated with a semicolon
» Click Add From Contacts to select contacts in your address book. The Select
Attendees screen displays, shown next. Use the search field to find your contacts.
Check the box for each contact you want to include and select Invite to Meeting.
For information about your address book, see Managing Your Address Book.
○ Require Authentication To require user ID and password authentication. Active
Directory users are always required to enter their username and password credentials.
When Required Authentication is selected, local users are also required to enter their
user ID and password. This is optional.
○ Attendee Passcode To require a passcode to enter a meeting, enter a passcode in
the Attendee Passcode text box. The passcode must be numeric; maximum of 10
characters.
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Creating and Managing Your Meetings
○ Host Passcode To require a passcode to enter a meeting as a presenter, enter a
passcode in the Host Passcode text box. An attendee who enters this passcode will
enter the meeting as a presenter. Use this option to ensure security when accessing
the meeting from a web URL instead of the portal. The passcode must be numeric with
a maximum of 10 characters.
3 Click Schedule. The Confirm Details screen displays (shown next):
4 Verify the meeting details, and click CONFIRM. Each invited participant will receive a
Meeting Invitation in an email as shown in the following example email.
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Creating and Managing Your Meetings
Starting a Meeting Immediately
To start a meeting immediately, log in to the portal and click Meet Now. If the Passcode
mandatory checkbox has been selected by the admin on the Settings > Conference Settings
screen, you must enter a passcode in the pop-up box that appears.
If the Passcode mandatory checkbox was not selected, a welcome screen displays with a
selection of video preferences. After selecting your video preferences and joining the meeting,
you can invite participants.
For help with selecting your video preferences, see
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Creating and Managing Your Meetings
Viewing Your Scheduled Meetings
Select the Calendar tab to view your scheduled meetings. When the Calendar screen opens,
sort through your scheduled meetings by selecting one of the following options:
Today Displays all meetings you have scheduled for the current day. Select Prev or
Next to navigate through your list of scheduled meetings for that day.
Weekly Displays your scheduled meetings per week. Select Prev or Next to navigate
through your list of scheduled meetings per week.
Monthly Displays your scheduled meetings per month. Select Prev or Next to
navigate through your list of scheduled meetings per month.
Starting Your Scheduled Meetings
When a meeting is scheduled, the portal sends each attendant an email containing a web URL.
Participants use the web URL to access the meeting but are unable to interact with each other
until a presenter has logged in. A presenter can be either a participant given a special passcode
to enter the meeting as a presenter or the meeting’s creator. The meeting’s creator
automatically has presenter rights and accesses the meeting directly from the portal or using the
web URL sent in the email notification. This section explains how the meeting’s creator
accesses the meeting from the portal. Before you begin, log in to the portal.
To access the meeting from the portal:
1 Select Calendar.
3 Select Host. The welcome screen displays with options for video preferences. See
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Creating and Managing Your Meetings
Note: Host Option
The Host option appears five minutes before the meeting is scheduled to start. The
meeting’s creator, however, cannot log in until the time the meeting is scheduled.
Managing Your Scheduled Meetings
Scheduled meetings can be edited or deleted by the meeting’s creator. When a meeting is
edited, all invited participants receive a notification specifying the change. This section shows
you how to edit and delete your meetings.
Editing Your Scheduled Meetings
This section shows you how to edit a scheduled meeting.
To edit your scheduled meeting:
1 Click Calendar.
3 Click the meeting’s
icon. The Schedule a Meeting screen displays as shown next.
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4 Change the fields you want to edit:
○ Meeting Name Enter the purpose of your meeting. For example, ‘Engineering
Initiatives Meeting’. This is optional.
○ Agenda Enter a conference description. Information entered in the Agenda text box is
sent to all the invited participants. This is optional.
○ Date and Time Click inside the text box to display a calendar. Use the calendar to
schedule the day and use the Hour and Minute sliders to schedule the start time. When
finished, click Done.
○ Duration Click inside the text box to display Hour and Minute siders. Use the
Duration’s Hour and Minute sliders to schedule the meeting duration. When finished,
click Done.
○ Use Personal VMR Check the Personal VMR checkbox and enter your VMR number.
This is optional. Note that if your personal VMR requires a passcode, you must select
the enter the passcode in the Attendee Passcode and Host Passcode text boxes.
○ Invite People Enter email addresses using one or both of the following procedures:
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Creating and Managing Your Meetings
» Enter each email address individually and separate them by semicolons
» Click Add From Contacts to select contacts in your address book. The Select
Attendees screen displays. Use the search field to find your contacts. Check the box
for each contact you want to include, and select Invite to Meeting. For information
about your address book, see Managing Your Address Book.
○ Require Authentication Select to require user ID and password authentication.
Active Directory users are always required to enter their username and password
credentials. When Required Authentication is selected, local users are also required to
enter their user ID and password. This is optional.
○ Attendee Passcode To require a passcode to enter a meeting, enter a passcode in
the Attendee Passcode text box. The passcode must be numeric with a maximum of
ten characters.
○ Host Passcode To require a passcode to enter a meeting as a presenter, enter a
passcode in the Host Passcode text box. An attendee who enters this passcode will
enter the meeting as a presenter. Use this option to ensure security when accessing
the meeting from a web URL instead of the portal. The passcode must be numeric with
a maximum of ten characters. This is optional.
5 Click Schedule. The Confirm Details screen displays.
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6 Verify the meeting details and click Confirm. Each invited participant will receive the
Meeting details in an email, shown next.
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Creating and Managing Your Meetings
Deleting your Scheduled Meetings
This section shows you how to delete a scheduled meeting.
Note: Completed Meetings and Meetings in Progress
Meetings that have already completed or are currently in progress cannot be deleted.
To delete your scheduled meeting:
1 Click Calendar.
2 Click the meeting’s
icon. The meeting is deleted.
Managing Your Address Book
You can store participant contact information in the portal Address Book for future invitations.
This section shows you how to access the Address Book and how to add, edit, and delete your
contacts.
Adding Contacts
This section shows you how to add contacts to your address book.
To add a contact:
1 Select Address Book. The Contacts screen displays.
2 Click Contacts > Add a Contact. The Add a Contact screen displays as shown below.
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3 Enter the following in the Add a contact screen text boxes.
○ First Name Enter the contact’s first name.
○ Last Name Enter the contact’s last name.
○ Email Address Enter the contact’s email address.
○ Contact Number Enter the contact’s phone number.
4 Click Add.
Editing Contacts
This section shows you how to edit a contact in your address book.
To add edit a contact:
1 Click Address Book, the Contacts screen displays.
2 Search for the contact you want to edit. To search, enter the contact name in the Search
Contacts text box and tap Enter or use the scroll bar.
3 Click on the contact’s
icon, the Edit Contact screen displays, shown next.
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4 Edit any of the information in the following text boxes.
○ First Name Edit the contact’s first name.
○ Last Name Edit the contact’s last name.
○ Email Address Edit the contact’s email address.
○ Contact Number Edit the contact’s phone number.
5 Click Save.
Deleting Contacts
This section shows you how to delete contacts from your address book.
To delete a contact:
1 Select Address Book, the Contacts screen displays.
2 Search for the contact you want to edit. To search, enter the contact name in the Search
Contacts text box and tap Enter or using the scroll bar.
3 Click the contact’s icon. The Delete this Contact? screen displays, shown next.
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Creating and Managing Your Meetings
4 Confirm the contact and click Delete.
Managing Your Personal Details
This section shows you how to manage and change your personal profile details.
1 Log into your Services Portal account, and select the
icon at the top right of the portal.
The Edit Personal Details screen displays.
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Creating and Managing Your Meetings
2 Edit any of your profile information in the following text boxes:
○ First Name Edit your first name.
○ Last Name Edit your last name.
○ Email Address Edit your email address.
○ Contact Number Edit your contact phone number
○ Title Edit your title.
○ Department Edit your department name.
○ City Edit your city location.
3 Confirm your edits, and click Update.
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Chapter 3: Participating in Meetings
The meeting’s creator logs in to the portal, invites participants, enters the meeting as a
presenter, and assigns presenter privileges to participants. Presenters and participants view the
meetings through the portal interface screen, which opens in a web browser and plays the audio
and video streams for conference interaction.
The presenter and participant portal interfaces have similar options such as controlling of their
personal audio and video privacy, recording of the meeting, and participating in group chat. The
presenter, however, also has special icons that are unavailable to participants. These icons
enable presenters to assign presenter rights to participants, invite other participants while the
meeting is in session, and end the meeting.
The following sections of this chapter show you how to use the portal meeting interface in detail:
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Participating in Meetings
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Participating in Meetings
Note: RealPresence Mobile
If you are participating from a tablet or phone device using the RealPresence® Mobile
application.
Joining a Meeting
portal, you can join a meeting you did not create by selecting Join Bridge as in Figure 1. A welcome
screen appears with text entry boxes for entering a meeting code and a passcode. Enter your VMR
number in the Meeting Code text entry box and, if required, enter the passcode in the Passcode text
entry box, and click Join Bridge.
Note: Join Bridge Option
The Join Bridge option button only displays if you have selected the Allow use of
JoinBridge checkbox on the Settings > Conference Settings screen.
If you are not logged into the portal, you can join a meeting you did not create by accessing a
web URL sent by the meeting’s creator in a chat box or email. Access the web URL from a PC
running a compatible Windows OS or a mobile device supported by the RealPresence® Mobile
application. You can select the web URL directly, or if on a PC, you can paste the web URL in a
web browser address bar. When accessed, the login screen displays.
If the meeting is passcode required, enter the passcode specified in the emailed announcement
using the DTMF pad as shown in
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Participating in Meetings
Accessing the DTMF Keypad. After entering the passcode, or if a passcode is not required, a
prompt displays to enter an email address. After entering your email address, click Sign In.
Emails registered with the Active Directory are also prompted to enter network credentials. After
signing in, the portal’s video preference screen is displayed with a selection of video
preferences. For help selecting your video preferences, see
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Participating in Meetings
Selecting Video Preferences
The video preference screen, shown next, displays video options for you to choose before
entering a meeting. The meeting’s creator enters the video preference screen when selecting
the Meet Now option and when accessing a scheduled meeting from the portal. Participants
enter the video preference screen after accessing an invitation through an instant message or
after signing in from an emailed URL.
Figure 2: Portal Video Preference Screen
The portal’s video preference screen displays three options for entering the meeting. Each
click Start. If you are selecting the meeting’s Start button from a device running the
RealPresence® Mobile application, the application launches automatically. If the
RealPresence® application is not installed, you are directed to the appropriate application store
to install RealPresence® Mobile.
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Participating in Meetings
Table 3: Video Preference Description Table
Icon
Description
Select this icon to access and participate in the meeting from a device such
as a laptop. This option gives you the following pre-meeting options:
Microphone The microphone options, shown next, includes a Mute
button to enter the meeting without an audio stream and a dropdown menu
to select the microphone you want to use.
Camera The camera options, shown next, include a video Mute button to
enter the meeting without a video stream and a dropdown menu to select
the camera you want to use.
Speaker The speaker options, shown next, include a Test button to test
your speakers and a dropdown menu to select the speakers you want to
use.
Select this option to access features such as group chat and roster while
using a different device for video streams such as a Polycom VVX or HDX.
When this option is selected, you must choose the protocol: SIP or H.323.
When selected, the interface to the meeting is launched. Select OK, I am in
when you have successfully entered the meeting.
Select this option to access features such as group chat and roster while
using a phone instead of your camera and microphone. Selecting this
option gives you a phone number to call in. Select OK, I am in when you
have successfully entered the meeting.
Note: Event Viewing Requirement
All meetings require the presenter to be logged in before the meeting session can start; without
the presenter, participants are unable to view or interact with each other.
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Participating in Meetings
Meeting Experience Options
Meetings are viewed in a screen that provides several video conference options. Some options
are available to presenters only while others are available to both presenters and participants.
This section provides an example meeting experience screen with a table that shows you each
button, tells you who can access the button, and gives you a description of the button’s function.
Figure 3: Meeting Experience Screen
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Participating in Meetings
Table 4: Meeting Experience Options
Icon
User Type
Description
All attendees.
Presenter Ends the meeting.
Participants Leave the
All attendees.
All attendees.
All attendees.
Records the meeting. Recording
Accesses group chat. See Using
Displays roster. When accessed
by a participant, a list of meeting
attendees is displayed.
Presenters, however, can
access selections to assign
presenter rights, drop a
participant from the meeting, and
control the audio and video
streams of any participant in the
roster list. See also:
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Participating in Meetings
Icon
User Type
Description
All attendees.
Opens up the menu with an
option for presenters to access
contact lists, and for participants
and presenters to access the
following:
Call Statistics
Help, Audio
Settings
Camera Settings
Keypad
See also:
Presenters
Activates content share. This
option is only available to
presenters. For more
information, see the following:
All attendees
Opens your default email service
and automatically enters the
meeting details in the email
body. See Inviting Participants
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Participating in Meetings
Icon
User Type
Description
All attendees
Toggles your own video stream
display in your interface screen.
For more display options, see
All attendees
All attendees
Toggles the video stream display
of all other meeting attendees in
your interface screen. For more
display options, see Controlling
Toggles the video stream display
of shared content in your
interface screen. For more
display options, see Controlling
All attendees
All attendees
All attendees.
All attendees.
All attendees.
Mutes your audio stream. See
Reactivates muted audio stream.
Deactivates your video stream.
Reactivates a video stream. See
Toggles the video display size.
Recording a Meeting
Any meeting attendee can record the meeting. When a meeting is recorded, all of the meeting’s
video, audio, group chat, and shared content is included. The recording begins when the
icon is selected. When recording is activated, a message is sent notifying all meeting attendees
that they are being recorded.
Recording is stopped when any attendee reselects the
icon or when the presenter logs out
of the meeting, closes the browser, or selects the
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Note: Recording Meetings
See your RSS admin to confirm that meetings can be recorded.
Retrieving a Recording of a Meeting
To obtain a copy of a recorded meeting, contact your RSS administrator.
Assigning Presenter Rights
Presenters assign presenter rights to other participants, enabling the participants to share
content in a meeting. This section shows you how to assign presenter rights to a participant.
To assign presenter rights:
1 Click the
icon. The roster displays a list of name cards for each attendee in the
meeting, shown next.
2 Locate the participant to receive presenter rights and select the participant’s
icon.
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Approving Presenter Rights
When a participant requests presenter rights, a blue bubble appears in the roster icon with a
number for each request, shown next.
Only presenters receive and approve presenter right requests, enabling the participant to share
content in a meeting. This section shows you how to approve a participant’s request for
presenter rights.
To approve presenter rights:
1 Click the
icon.
The roster displays the name card for each attendee in the meeting, shown next.
The name card of the participant who requested presenter rights flashes off and on.
2 Select the icon associated with the flashing name card.
Ending a Meeting
Only a presenter can end a meeting. The presenter ends the meeting by selecting the
icon. The End Event confirmation screen appears as shown next.
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Select Yes.
Inviting Participants during a Meeting
The portal enables two ways of inviting users to a meeting: via social connector contact lists and
via email message.
Inviting Participants with an Email Message
The portal enables you to invite participants using your default email service. This section
shows you how presenters send email invitations while a meeting is in session.
To invite participants from the portal interface screen, click the
icon to open up a new email
message from your default email service. The email auto-populates with a web URL to join the
meeting. Enter the email addresses of the participants you want to invite, and then send the
email.
The Inviting Participants from Your Social Connector Contact Lists
The portal enables you to invite participants from your Skype™, Google Talk™, and Facebook
contact lists. Presenters use the social connector access to invite participants while a meeting is
in session. This section shows you how presenters send meeting invitations while a meeting is
in session.
To invite participants:
1 From the portal interface screen, click the
icon to display the portal’s menu.
Note: Menu Options
Instead of the portal’s menu, a previous menu selection may appear. If you do not see the
portal’s menu options, select
.
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2 Click Contacts >. The Contacts screen is displayed with options for adding contacts from
the following social connectors:
○ Skype™ To add contacts from your Skype™ account, you must have Skype™
installed and running on your device. While Skype™ is running:
1. Click Add Skype Contacts.
2. Allow <SomeBrowser>.exe to access Skype. Access is permitted one time for each
browser.
3. Select Allow.
4. Click Show Contacts. Any contacts currently online are display in a list. Select the
icon for each contact you want to invite. Select the
bar to return to the social contacts options.
icon next to the search
○ Facebook To add contacts from your Facebook account:
1. Click Add Facebook Contacts.
2. Sign in at the prompt with your Facebook credentials.
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3. Click Log In (first time access only).
4. Remove unwanted preferences (keep Access Facebook Chat).
5. Click Allow.
6. Select Show Contacts. Your available contacts display in list. Select the
icon for
each contact you want to invite. Select the
to the social contacts options.
icon next to the search bar to return
○ Google Talk™ To add contacts from your Google Talk™ account:
1. Click Add Google Talk Contacts
2. Sign in at the prompt with your Google Talk™ credentials.
3. Select Show Contacts. Your available contacts display in list. Select the
icon for
each contact you want to invite. Select the
to the social contacts options.
icon next to the search bar to return
Controlling the Display Screen
The portal displays a video stream for each attendee with a functional camera and any shared
content. The video stream for attendees without cameras is replaced by a privacy placeholder,
which is also shown when an attendee selects the
icon (see Hiding and Displaying Your
The portal interface provides the following viewing control options:
View Self Toggles your own video stream display in your interface screen.
View Main Video Toggles the video stream display of all other meeting attendees in
your interface screen.
View Content Toggles the video stream display of shared content in your interface
screen.
Full Screen Toggles the display size of the video streams in your interface screen. The
full screen option increases the size of your interface screen including any content being
shared.
Leaving a Meeting
Participants leave a meeting by closing their browser window, signing out, selecting the
icon, or when the presenter ends the meeting. For how a presenter ends a meeting, see Ending
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Managing Privacy Settings
This section shows you how to activate and deactivate the portal privacy settings. There are two
types of privacy: audio and video. These can be used together to enable both audio and video
privacy or separately to enable audio-only or video-only privacy.
Hiding and Displaying Your Video Stream
This section shows you how to turn on your video privacy settings to hide your video stream.
After turning on your video privacy, you can view the other participants, but they are unable to
view you.
To turn on your video privacy, click the
icon in the portal interface screen. The icon
changes to
. To restore your video stream, select the
icon. When your camera is
reactivated, your video image displays in each meeting attendee’s portal interface screen.
Muting and Unmuting Your Microphone
This section shows you how to mute and unmute your microphone. When muted, you can still
hear other participants, but they are unable to hear you.
To mute your microphone, click the
. To restore your audio, select the
icon in the portal interface screen. The icon changes to
icon.
Changing Your Camera
This section shows you how to change your camera.
To change your camera:
1 From the portal interface screen, click the
icon to display your portal’s main menu,
shown next.
Note: Menu Options
Instead of the portal’s main menu, a previous menu selection may appear. If you do not
see the portal’s main menu options, select
.
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Changing Your Microphone and Speakers
This section shows you how to change your microphone and speakers.
To change your microphone:
1 From the portal interface screen, click the
icon to display your portal’s main menu,
shown next.
Note: Menu Options
Instead of the portal’s main menu, a previous menu selection may appear. If you do not
see the portal’s main menu options, select
.
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2 Select Audio Settings >. The Audio Devices screen appears, shown next.
3 The Audio Devices screen displays microphone options in the Audio Input section and
speaker options in the Audio Output section. See the following to change your microphone
or speakers:
○ Audio Input options:
» To select a different microphone, click the Audio Input dropdown menu and select a
microphone from the list.
» To change the volume, click the volume slider and move it to the left to increase the
volume or the right to decrease the volume.
○ Audio Output options:
» To select different speakers, click the Audio Output dropdown menu and select your
speakers from the list. Click Test to test your newly selected speakers.
» To change the volume, click the volume slider and move it to the left to increase the
volume or the right to decrease the volume.
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Requesting Presenter Rights
Participants can request presenter rights from a current presenter when they want to share
content. This section explains how the request for presenter rights is made. For instructions on
To request presenter rights:
1 Click on the
icon. The menu options will appear.
Note: Menu Options
Instead of the portal’s main menu, a previous menu selection may appear. If you do not
see the portal’s main menu options, select
.
2 Select Check to be a presenter.
3 Click Ask. The request is sent to the meeting’s presenter(s).
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Sharing Your Content
When a participant becomes a presenter, they are able to share their desktop. This section
shows you how to share your content after receiving presenter privileges. For assigning
To share your content:
1 From the portal interface screen, click the
icon to display your share content options,
shown next.
2 Select the monitor you want use (Example: Monitor 1).
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3 Click Share Now to share your desktop in the meeting. The Share Now button changes to
Stop Sharing and three icons appear at the top of your desktop, shown next.
Select the left icon to toggle your audio stream, the middle icon to toggle your video
stream, and the right icon to stop the content share from the desktop.
4 To end the content share, select Stop Sharing in the portal
Viewing Shared Content
When an attendee initiates content share, the content is automatically visible in the portal
interface screen. Selecting View Content toggles the content share display.
Using Group Chat
Use group chat for discussions during a meeting. All meeting attendees can view and
participate in the chat while the meeting is in progress. To view the group chat, click on the
icon in your portal interface screen; a Group Chat box displays, shown next. Enter your text in
the text box at the bottom, and click Send.
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Accessing the DTMF Keypad
A DTMF keypad is available for entering DTMF commands.
To access the DTMF keypad
1 Click the
icon to display your portal’s main menu.
Note: Menu Options
Instead of the portal’s main menu, a previous menu selection may appear. If you do not
see the portal’s main menu options, select
.
2 Select Keypad >. The DTMF keypad appears, shown next.
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You can now enter DMTF commands.
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Chapter 4: Troubleshooting
This chapter provides troubleshooting procedures to assist with solving such problems as video,
audio, and loading screen errors. If you are experiencing problems, begin by confirming the
see the section in this chapter that best matches the issue you are experiencing.
This section contains troubleshooting for the following issues:
Unable to Create Meetings
If you are unable to create meetings, have your administrator confirm the settings outlined in the
troubleshooting section of the RealPresence CloudAXIS Suite Administrators’ Guide.
Unable to Launch the Welcome Screen
When entering a meeting, the welcome screen launches with video options for entering the
meeting (see
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Troubleshooting
Selecting Video Preferences). If you are unable to launch the welcome screen after creating a
meeting, have your administrator confirm the settings outlined in the troubleshooting section of
the RealPresence CloudAXIS Suite Administrators’ Guide.
Unable to Add an Active Directory User
If unable to add an Active Directory user, have your administrator confirm the settings outlined
in the troubleshooting section of the RealPresence CloudAXIS Suite Administrators’ Guide.
Unable to Send Email Notifications
If unable to send email notifications, have your administrator confirm the settings outlined in the
troubleshooting section of the RealPresence CloudAXIS Suite Administrators’ Guide.
Receiving “Unable to Create a Conference with a
Personal VMR” Message
If you receive the “Unable to Create a Conference with a Personal VMR” message, have your
administrator confirm the settings outlined in the troubleshooting section of the RealPresence
CloudAXIS Suite Administrators’ Guide.
Receiving “External Server Not Set” Message
If you receive the “External Server Not Set” message after selecting Meet Now, have your
administrator confirm the settings outlined in the troubleshooting section of the RealPresence
CloudAXIS Suite Administrators’ Guide.
Receiving a Blue Video Screen
A blue video screen appears in place of your video stream when the camera is used by another
application. To correct this problem, close the other application using the camera, and reenter
the meeting.
Login Fields Do Not Appear
If the Username and Password fields do not appear in the Welcome to CloudAXIS screen, be
sure JavaScript is running.
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Troubleshooting
Experiencing Issues with Internet Explorer
If scheduled meetings are not displayed in the Calendar, newly created contacts are not
displayed in the Address Book, or a newly created user is not displayed in User Management
when the portal is displayed in Internet Explorer, tap F12, select Cache, and then Always
Refresh from server.
Receiving the Camera Silhouette Image
This silhouette indicates that another application is using the camera. Close the application
using the camera and try again.
Forgot and Change Password Requests
Contact your administrator if you have forget your password or want to change it.
Resolving Audio Issues
This identifies audio issues that may occur when participating in a meeting using the portal.
Experiencing Echoes During the Meeting
This issue is typically caused by a high volume setting. We recommend setting the speaker
volume to 50% for all participants in the conference.
Experiencing Low Audio from a Participant
This error is typically noticeable when the participant with low volume first joins the meeting and
is typically caused by the participant’s microphone level. The participant should try increasing
the microphone gain/boost level. Follow the steps below to increase the levels.
To increase the microphone gain/boost level:
1 Click Start.
2 Select Control Panel.
3 Click Hardware and Sound.
4 Click Sound.
5 Click the Recording tab.
6 Double-click the selected microphone.
7 Click Levels tab.
8 Increase the Microphone Boost.
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9 Increase the Microphone Level.
10Click OK until all screens are closed.
Resolving Miscellaneous Audio Issues
Starting with Vista, Windows introduced a process called audiodg.exe to perform audio
enhancements. Depending on the enabled enhancements, audiodg.exe can take up a
significant amount of CPU usage, which can cause a drop in quality. We have all the required
enhancements in our audio library, so disabling the audiodg.exe process and using our
enhancements may resolve the issue.
To disable Windows audio enhancements using Windows 7:
1 Right-click the speaker icon in the notification area of the taskbar.
2 In the Playback tab, select Playback Devices from the pop-up menu. A list of devices
should appear on the screen.
3 Double-click the device with a green checkmark. The properties window should open.
4 Click the Enhancements tab at the top.
5 Click to place a checkmark in the Disable all enhancements checkbox.
6 Click OK to save your changes and close the window.
7 Click OK to close the Playback Devices window.
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Chapter 5: Getting Help
Related Documents
For more information about installing, configuring, and administering Polycom products, refer to
The Polycom Community
Participate in discussion forums to share ideas and solve problems with your colleagues. To
register with the Polycom Community, simply create a Polycom online account. When logged in,
you can access Polycom support personnel and participate in developer and support forums to
find the latest information on hardware, software, and development topics.
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