Polycom® SoundPoint® IP 450
Phone User Guide
UC Software 4.0.1 | November 2011 | 1725-12495-001 Rev. C
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Introduction
About This Guide
The Polycom® SoundPoint® IP 450 User Guide provides instructions for
using your SoundPoint IP 450 phone. It will help you understand the phone’s
features and help you perform the following tasks:
•
•
•
Perform basic tasks like placing and answering calls.
Perform advanced tasks like using paging and locking your phone.
Troubleshoot common phone issues.
Who Should Read This Guide?
Phone users should read this guide to learn how to use their SoundPoint IP 450
phone. System administrators should read this guide to learn about the
SoundPoint IP 450 phone-specific features.
This guide describes user-level tasks.
How This Guide is Organized
This guide is organized into five chapters as follows:
Chapter 1, “Getting Started with Your Phone”, introduces the SoundPoint IP
450 phone, running the Polycom UC 4.0.0 Software.
In Chapter 2, “Using the Basic Features of Your Phone”, you learn how to place
and answer calls, hold and resume active calls, set up conference calls, transfer
calls, and work with call lists, the contact directory, and the corporate
directory. You also learn to manage speed dials and access voicemail.
In Chapter 3, “Using the Advanced Features of Your Phone”, you learn how
to use buddy lists and broadcast messages, and how to update your phone’s
configuration.
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Polycom SoundPoint IP 450 User Guide
Chapter 4, “Customizing the Phone Display”, provides instructions on how to
make basic changes to the phone’s display.
Chapter 5, “Troubleshooting Your Phone”, explains error messages and what
to do if you have issues with your phone.
What’s New in This Guide?
The content in this guide has been reworked to make it more accessible and to
provide more information to end users who are new to using the SoundPoint
IP 450 phone.
Conventions Used in This Guide
Theses icons are used in the guide:
Note
This alert points to tips that may provide additional
information about a concept or procedure.
Warning
Caution
This alert highlights information that you need to
know to keep the phone running correctly.
This alert warns you of instances where an
instruction or procedure, if not followed exactly, could
result in significant problems with your phone.
These typographic conventions are used in this guide:
Bold
This convention highlights interface items like menus,
soft keys, filenames, and directories.
Italics
This convention is used for documents that are
available from the Polycom Support Web site.
Blue
This convention is used for URLs.
This convention is used for code fragments and
parameter names.
Fixed-width font
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Introduction
These writing conventions are used in this guide:
<installed-dir>
This convention indicates that you must enter
information specific to your installation. For example,
when <installed-dir> appears, enter the path to your
installation directory.
>
This convention indicates that you must select an item
from a menu. For example, Settings > Basic >
Preferences.
Recommended References
You can find all referenced Technical Notifications on the Polycom Support
Web site at
You can find all Polycom phone documentation on the Polycom Support Web
site at
Getting Help and Support
The following related documents for SoundPoint IP 450 are available:
•
•
•
•
Quick Start Guides, which describe how to assemble phones
Quick User Guides, which describe the basic phone features
User Guides, which describe both basic and advanced phone features
Technical Notifications, which describe workarounds to existing issues
and provide expanded descriptions and examples
For support or service, please contact your Polycom reseller or go to Polycom
Polycom recommends that you record the phone model numbers, software,
and partner platform for future reference.
Phone models: ____________________________________________________
UC Software version: ______________________________________________
Partner Platform: _________________________________________________
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Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Who Should Read This Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
What’s New in This Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Recommended References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Getting Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Customer Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Introducing Phone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What Displays on the Screen? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Phone Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Registering Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Multiple Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setting Up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
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Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using Static Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Using Your Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Managing Speed Dials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Multiple and Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Locking and Unlocking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Contents
Logging Into Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Changing the Audible Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Changing the Background Picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
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1
Getting Started with Your Phone
This chapter includes overview information that you may find helpful when
you’re just starting to learn about your Polycom ® SoundPoint® IP 450
desktop phone or when you have experience, but need a quick refresher.
Certain phone settings are configurable by your system administrator and may not
be available on your phone.
The SoundPoint IP 450 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution colorgraphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 450 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, simplified configuration, presence, custom ring tones,
local conferencing, applications, and Polycom® HD™ Voice technology.
For the package parts list and instructions on how to assemble your phone,
refer to the SoundPoint IP 450 Quick Start Guide.
Topics in this chapter include:
•
•
•
•
•
•
about the phone’s basic features, refer to Using the Basic Features of Your
If you require additional information or assistance with your new phone,
contact your system administrator.
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Polycom SoundPoint IP 450 User Guide
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu
b.html and look for “Technical Bulletin 37477: Headset Compatibility List”.
Introducing Phone Components
The following figure shows the phone’s primary hardware features.
Item
Description
1
2
Message Waiting Indicator Alert for voice and text (instant) messages.
Line Indicators
Individual multi-color LEDs display the
dynamic call state and remote user status
(busy lamp field (BLF) and presence). The
mapping is:
•
•
•
•
•
Solid green—Indicating an active call is in
progress.
Fast flashing green—Indicating that there
is an incoming (ringing) call.
Flashing green—Indicating that the call is
held by the other party.
Flashing red—Indicating that the call is on
hold.
Solid red—Indicating that the line is busy
remotely (shared lines)
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Getting Started with Your Phone
Item
Description
3
4
Line/Speed Dial Key
Use these keys to activate up to three lines or
speed dials that can be assigned to your
phone.
Arrow Keys
Scroll through displayed information or
options.
Select a field of displayed data.
5
6
Allows for handsfree communication during
calls.
Speakerphone
Feature Keys
Access important features using these keys.
Access local and global features.
Access and manage text and voice messages.
Dials most recently dialed party.
7
8
Microphone Mute
Mutes audio transmission locally during calls
and conferences.
Handsfree Microphone
Picks up audio during handsfree calls. Place
your phone on a hard, flat surface for best
results.
9
Volume Keys
Dial Pad
Adjusts the volume of the handset, headset,
speaker, and ringer.
10
Provides the 10 digits, the alphabetic
characters, and special characters available in
context-sensitive applications.
11
12
Allows you to place and receive calls through
an optionally connected headset.
Headset
Hold
Holds an active call or resumes a held call.
13
14
Speaker
For ringer and hands-free audio output.
Soft Keys
These keys are automatically labeled to
identify their context-sensitive functions.
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Item
Description
15
Screen
Shows information about calls, messages, soft
keys, time, date, and other relevant data.
•
Caller display information—first party,
second party, number of calls
•
Information status line
• Popup text (for example, network errors)
• Do Not Disturb text
• Missed call text or second incoming caller
display
• Prompt text (for example, “Enter
number”)
• Time and date text (if home screen is not
used for time/date display)
Associated line icons are described in the
following table.
16
Hookswitch
What Displays on the Screen?
Your phone displays information about calls, messages, soft keys, time, date,
and other relevant data.
Important messages appear on the home screen through an animated scrolling
list, which has precedence over the home screen. The following figure shows
one such messages. The messages continuously scroll on the screen’s top line.
The background and key colors that appear on your SoundPoint IP 450 phone may
differ from what appears in this user guide.
Note
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Getting Started with Your Phone
Phone Icons
The following list describes the icons that display on the screen.
Icon Description
Registered line (solid)
Registered shared line
Unregistered line (outline)
Voice mail/Text messages
Speed dial
Ringing
Call in progress with HD Voice
Call in progress
Call Forward
Do Not Disturb
Conference
Presence/Busy Lamp Field (BLF)
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Navigating Menus and Entering Data
To navigate menus and enter data, use these useful tips.
If you want to...
Then do this...
Press
Enter the main menu
Exit a menu to the home
screen
Press
Return to the previous menu
Press
or the Back soft key
or
Scroll through lists and
menus
Press/Hold
Scroll through pages
Select a menu Item
Press * to Page Up and # to Page Down.
Highlight the item and press or
Press the dial pad key that corresponds to the
number menu list (Press 2 for the second menu
item)
View additional soft keys
Enter numbers
Press the More soft key
Press the dial pad key with the corresponding
number.
Enter text
Press the dialpad keys one or more times.
To enter ‘A’, press <1> once.
To enter ‘C’, press <1> twice quickly.
Enter lower or upper case
characters, or numbers.
Press the 1/A/a soft key one or more times to
select upper/lower case alphanumeric mode or
numeric mode (visible in the status bar). Then
use the dial pad to enter numbers or text as you
normally would.
Enter special characters
Press *, #, <1>, <0> one or more times quickly in
alphanumeric mode.
Press * or # once or twice quickly in numeric
mode.
To enter a space, press <0> three times quickly in
alpha mode.
Enter an IP address or URL
Change the character set
Press a dial pad key once for numbers and one to
four more times quickly for letters.
Press the Encoding soft key to select the
character set (shown in the title bar) for the text
being entered.
Delete characters you
entered
Press the << soft key
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Getting Started with Your Phone
If you want to...
Then do this...
Enable or disable fields
Toggle
Enable or disable menu items Press
After 40seconds of inactivity, the menu system automatically exits to the home
screen unless an edit session is in progress.
Note
Registering Your Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, it will be registered and ready
to use.
If your phone is not part of a large deployment, it may not be registered after
you set it up. Before you use your phone, you or your system administrator
will have to register it. For detailed information on how to register your phone
after you install it, refer to Quick Tip 44011: Registering Standalone Polycom
Phones at
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T
echnical_Bulletins_pub.html .
Troubleshooting Phone Issues
If your phone is unable to operate or perform certain tasks, a warning icon will
display.
Press the Menu Key, then select Status > Diagnostics > Warnings. You can
press the Details soft key to obtain detailed information about the phone issue.
Press the ClrIcon soft key to remove the Warnings icon. If you clear the icon,
you can still access the warnings from the list.
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Polycom SoundPoint IP 450 User Guide
Using the Polycom Web Configuration Utility
This user guide explains how to update phone settings from your phone, using
your phone’s menu system. If you want, you can update these settings
remotely with the Polycom Web Configuration Utility.
The phone’s Web Configuration Utility enables you to view and configure
phone behavior from a computer using any compatible Web browser. The
utility provides a browser-friendly view of your phone’s current settings.
Using the utility, you can perform the same updates from your computer that
you can perform using your phone’s menu system.
You can access the utility using any compatible Web browser. Before you
begin, you’ll need to know the IP address of your phone, and the user name
and password login credentials of the phone user or the phone administrator.
For detailed information on accessing, navigating, and using the utility, see the
Bulletins Support page.
To access the Web Configuration Utility for your phone:
1
Launch the compatible Web browser from a computer on the same
network as your phone. The supported browsers are:
— Microsoft Internet Explorer (version 7.0 and higher)
— Mozilla Firefox (version 3.0.X and higher)
— Apple Safari (version 5 and higher)
— Google Chrome
2
In the Address Bar of your Web Browser, enter the IP address of your
phone.
The IP address is four sets of numbers separated by periods. For example,
if your phone’s IP address is 123.22.3.4, enter 123.22.3.4 in the address bar.
3
4
Press the Enter key.
From the Web Configuration Utility login screen, select User, and then
enter the User password.
The factory default password for a User is 123
5
Click Submit.
The Web Configuration Utility Home screen is displayed.
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2
Using the Basic Features of Your
Phone
Your Polycom® SoundPoint® IP 450 phone is designed to be used like a
regular phone on a public switched telephone network (PSTN). You call place
a call, transfer a call to someone else, or conduct a conference call.
At any time, at most one active call may be in progress on your phone. The
active call is the one that has audio associated with it. There may be multiple
other calls on hold in an ‘Incoming call’ or ‘Ringing’ state.
This chapter shows you how to use the basic features on your SoundPoint IP
450 phone. The topics include:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
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Polycom SoundPoint IP 450 User Guide
•
•
To read about the phone’s advanced features, see Using the Advanced
If you require additional information or assistance with your new phone,
contact your system administrator.
Placing Calls
You can place a call using your SoundPoint IP 450 phone over the handset,
speakerphone, or headset.
You can dial the number first, and then choose the method you will use to
speak to the other party.
You can also search the call lists, the local contact directory or the corporate
directory and dial from the search results page. For more information, see
You can place a call from your buddy list or privacy list if enabled. For more
During a call, you can alternate between Speakerphone Hands-Free, Headset,
or Handset modes by pressing the
handset.
or
keys, or picking up the
The name of the called party is displayed in the active window on the call
screen. If it is too long to fit on the screen, you can press
horizontally to view the full name.
and
to scroll
The call duration of active calls is also visible on the call screen. In the figure
below, the call to Don Blue has currently lasted 19 seconds.
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Using the Basic Features of Your Phone
To place a call using the handset:
>> Do the following steps in any order:
— Pick up the handset.
— Dial the number using the dial pad.
You can also dial using the SIP URL or IP address. To obtain the IP address of your
phone, press the Menu key, and then select Status > Platform > Phone. The IP
address is listed together with other phone information. The maximum URL or IP
address length is 32 characters. For example, 10.3.0.42, sip:[email protected].
Note
Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
Then press the Send soft key to complete the call.
Your phone may not support SIP URL or IP address dialing. Contact your system
administrator.
To place a call using Handsfree Speakerphone mode:
If the Handsfree mode disabled message displays on the screen after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
Note
>> Do one of the following:
— With the handset on-hook, press
,
, or the
New Call soft key to obtain a dial tone.
Dial the number using the dial pad.
— With the handset on-hook, dial the number using the dial pad.
Press , or the Dial soft key.
,
To place a call using the headset:
>> Do one of the following:
— With the optional headset connected, press
or the
New Call soft key to obtain dial tone.
Press
.
Dial the desired number using the dial pad.
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Polycom SoundPoint IP 450 User Guide
— With the optional headset connected, dial the desired number using
the dial pad.
Press
.
Note
Answering Calls
When you receive an incoming call, the phone rings (if enabled) and shows the
identification of the caller on the display. If the caller’s name is too long to fit
on the screen, it will automatically scroll horizontally across the display. In the
figure below, Alexander Smithson-Reid’s full name will scroll across the
display.
When you are not in another call, you can answer a call using the handset, the
speakerphone, or the headset(if enabled).
The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
•
A single Line Key per line
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Using the Basic Features of Your Phone
•
Multiple Line Keys per line
If your phone is configured with multiple call appearances, see Supporting
You can ignore incoming calls by pressing the Reject soft key (for private lines) or
the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not
Disturb mode stays active when the call ends and remains active until you press the
Do Not Disturb key again.
Note
You can forward incoming calls by pressing the Forward soft key. For more
When your phone is configured with a silent ring, press the ringing Line key or the
Answer soft key to answer the call. By default, if your handset is off-hook, the call is
routed to it. If your handset is on-hook, the call is routed to the speaker.
Answering When Not in Another Call
In all cases, the active call will appear on the screen showing call duration and
destination.
To answer a call using the handset:
>> Pick up the handset.
To answer a call using Hands-Free Speakerphone mode:
If ‘Handsfree mode disabled’ displays on the screen after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
Note
>> Do one of the following:
— Press
.
— With the handset on-hook, press
(next to the
flashing green status indicator).
— Press the Answer soft key.
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To answer a call using the headset:
>> Press
.
If Headset Memory Mode is activated, press
or the
Answer soft key.
Answering When in Another Call
If you have an active call, and an incoming call arrives on the same line, do one
of the following:
•
•
•
If your phone is configured for a single Line Key per line:
— You may hear a call waiting tone, and you will see the second call
appearance. Caller information for the incoming call displays on the
screen.
If your phone is configured for multiple Line Keys per line:
— You may hear a call waiting tone, the second Line Key indicator fast
flashes green, and an incoming call icon displays. Caller information
for the second Line Key displays on the bottom line of the screen.
If your phone is configured for shared lines:
— You may hear a call waiting tone, the second Line Key indicator will
fast flash green, and an incoming call icon displays on the second Line
Key.
If your phone is configured for shared lines, the Reject soft-key is replaced by a
Silence soft key and there is no Forward soft-key. To stop the incoming call from
ringing, press the Silence soft key.
Note
To answer an incoming call on a line configured for a single Line Key:
>> Do one of the following:
— Press
or the Hold soft key to place the original call on hold.
The incoming call is highlighted. Press the Answer soft key to answer
it.
— Scroll down to access the new call.
Press the Answer soft key.
The original call is placed on hold.
You can forward incoming calls by pressing the Forward soft key. For more
Note
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Using the Basic Features of Your Phone
To answer an incoming call on a line configured for multiple Line Keys:
>> Do one of the following:
— Press
next the flashing green indicator.
The first call is placed on hold and the second call become the active
call.
— Press
or the Hold soft key to place the original call on hold.
Press the Answer soft key.
You can forward incoming calls by pressing the Forward soft key. For more
Note
To answer an incoming call on a shared line:
1. Answer the incoming call.
2. Press
or the Hold soft key.
Anyone on another phone configured to use the same shared line may
take the call by selecting the Line Key associated with the call on hold
(represented by a flashing red LED).
Ending Calls
To end a call:
>> Do one of the following:
— If you are using the handset, press the EndCall soft key or replace the
handset.
— If you are using a headset, press
.
— If your are using the speakerphone, press
.
— Press the line key associated with the call (if this behaviour has been
configured by your system administrator)
— Press the
system administrator).
of the active call (if enabled by your
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Using a Headset
If you use a headset, you can set up your phone so that all calls use your
headset. You can also use the hookswitch button on your headset to place,
answer, and end calls.
If headsets are deployed in high static environments where users frequently
disconnect and re-connect the headset to the phone, it is possible that the phone
can be damaged by electrostatic discharge (ESD).
Note
You should take precautions to avoid excessive static buildup in your environment.
This can include humidity control and removal of synthetic materials near the phone
location. Antistatic spray applied to carpets in the workplace can reduce the level of
static buildup.
Enabling Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To enable Headset Memory Mode:
1
2
3
Press
.
Select Settings > Basic > Preferences > Headset > Headset Memory
Scroll to select Enabled, and then press the Select soft key.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>> Press
The flashing headset icon on the screen or a flashing headset key indicates that
the headset mode is activated. Pressing or the Answer soft
twice.
key to receive a call will now connect to your headset automatically.
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Using the Basic Features of Your Phone
Using Electronic Hookswitch
This feature allows you to answer your phone from your headset if you are
using one.
enter “Headset Compatibility List” in the Knowledge Base text box or contact your
system administrator.
To select a headset that supports electronic hookswitch:
1
2
Press
.
Select Settings > Basic > Preferences > Headset > Analog Headset
Mode.
3
Scroll to select your headset, and then press the Select soft key.
Redialing Numbers
To redial the last call placed from your phone:
>> Press
.
A call to your last placed call is attempted.
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Placing Calls on Hold
During a call, press
or the Hold soft key. The hold icon will display on
the line key label.
Press
again or the Resume soft key to retrieve the call. The registered
line icon displays as the line indicator.
The Hold feature typically generates music or a beeping tone. Therefore, avoid
putting a conference call on hold. Use the mute button instead.
Note
Multiple Calls on Hold
If multiple calls are on hold on a single Line Key, use
and
to switch
between the calls, and then press the Resume soft key to retrieve the desired
call.
If more than two calls are on hold on a single Line Key, an indication displays
on the screen, for example “2/3”, indicating that this is the second call out of
three calls.
If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing and holding the Line Key for more than two
seconds. If a Line Key is depressed for less than one second, the first call on
hold on that Line Key will be retrieved.
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Using the Basic Features of Your Phone
Hosting Conference Calls
You can create a conference with other parties using the phone’s local
conference feature. You can create a conference at any time between an active
call and a call on hold (on the same or another line) by pressing the Join soft
key. The conference management feature allows you to view all parties in a
conference call. From the Manage Conference page, you can add, hold,
remove, and mute specific conference participants.
The conference management feature is an optional feature and may not be
supported on your particular system. For more information, contact your system
administrator.
Note
This section provides the following step-by-step instructions:
•
•
•
•
•
•
Setting Up Conference Calls
To set up a conference call:
1
Call the first party.
You can either dial the phone number directly or search for the number in the
Note
2
Press the Confrnc soft key to create a new call.
The active call is placed on hold.
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If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.
Note
3
4
Call the second party.
When the second party answers, press the More soft key, and then the
Confrnc soft key again to join all parties in the conference.
If configured for single key-press conferences, you do not need to press the
Confrnc soft key again.
Note
5
Press Confrnc soft key to add another party to the conference.
The first and second party are put on hold.
Call the third party.
6
7
After the third party answers, press the More soft key, and then the
Confrnc soft key again to join all parties in the conference.
A conference similar to this one will now exist.
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Using the Basic Features of Your Phone
Managing Conference Calls
You are currently in a conference call. The screen, like the one shown below, is
displayed on your phone.
To manage a conference call:
1
Press the Manage soft key.
The Manage Conference page displays.
2
Do one of the following:
— To add a new party, press the Add soft key.
Call another party as you would using the Confrnc soft key (outside
the conference management feature). The other parties are put on
hold.
After the new party answers, press the More soft key, and then the
Confrnc soft key again to join all parties in the conference.
The Add soft key displays only if you can add more parties to the conference call.
Your system administrator determines the maximum number of conference
participants. The default number is three. For more information, contact your
system administrator.
Note
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— To mute a party, select the party, then press the Far Mute soft key.
The muted party can hear all parties, but no party can hear the muted
party.
If you press
instead of the Far Mute soft key, all other parties
can hear each other, but they cannot hear you.
Press the UnMute soft key to un-mute the party.
— To place a party on hold, select the party, and then press the Hold soft
key.
The held party cannot hear any parties and no party can hear the held
party.
Press the Resume soft key to return the party to the conference.
If the held party presses
on their phone, the party will remain
on hold within the conference even if you press the Resume soft key.
— To remove a party from the conference, press the Remove soft key.
The party is removed from the conference. To return the party to the
conference, press the Add soft key (see the first optional step above).
— To perform other actions, press the More soft key.
Press the Info soft key to view more information about the selected
party.
Press the Back soft key to exit the conference management feature.
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Using the Basic Features of Your Phone
Adding Parties to Conference Calls
You are currently hosting a conference call between a number of parties.
To add a party to a conference call using the Join soft key:
1
From the Manage Conference page, press
or the Hold soft key.
The other parties in the conference call are placed on hold.
If configured for local conference hold, the other parties in the conference call can
continue to speak with each other while you place the new call.
Note
2
3
4
Press the New Call soft key.
Place a call to a new party.
After the new party answers, press the Join soft key.
All parties in the conference call can now hear each other.
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Joining Conferences
To join two conferences:
Previously you set up two separate calls. Only one conference can be active at
a time.
>> From the either call (the one on hold or the active one), press the Join soft
key.
Both calls are joined into a single three-way conference.
Splitting Conference Calls
To split a conference call:
>> From the Active Conference page, press the More soft key, and then the
Split soft key to split the conference.
All calls are split into individual calls and put on hold.
Ending Conference Calls
To end a conference call:
>> From the Active Conference page, press the End Call soft key or hang up.
The other parties my or may not continue to be connected. The behavior
after the conference host hangs up is configurable by your system
administrator.
Transferring Calls
A call can be transferred in one of three ways:
•
Consultative transfer—The party to whom you want to transfer the call
answers their phone before you transfer the call or hang up. You can
consult with them before completing the transfer.
•
Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
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Using the Basic Features of Your Phone
•
Attended transfer—The parties are automatically connected to each other
after you exit the conference.
— Set up a conference call and then end your participation. For more
Performing a Consultative Transfer
To transfer a call:
1
During a call, press the Trnsfer soft key.
The active call is placed on hold.
2
3
Do one of the following:
— Enter the number to which you want to transfer the call.
As soon as you hear the ring-back sound or after the party answers (and
you speak to the party), press the Trnsfer soft key.
You can talk privately to the party to which you are transferring the call
before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by pressing the Cancel
soft key.
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Performing a Blind Transfer
To perform a blind transfer:
1
2
During a call, press the Trnsfer soft key.
Press the Blind soft key.
3
Do one of the following steps:
— Enter the number to which you want to transfer the call.
At this point, the call is connected to the number to which you are
transferring them.
Forwarding Calls
You can configure your phone so that all incoming calls are forwarded to
You can forward all incoming calls to another party while Do Not Disturb is
enabled on your phone. For more information, contact your system
administrator.
Call Forwarding is not available on shared lines.
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Note
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Using the Basic Features of Your Phone
Using Static Forwarding
To forward all incoming calls to another party:
1
From the home screen, press the Forward soft key.
2
3
If multiple lines are configured on your phone, select the line to forward
from the list using the arrow keys.
Scroll to select the forwarding type you want to change, and then press
the Select soft key. The options are:
— Always—To forward all incoming calls
— No Answer—To forward unanswered incoming calls
— Busy—To forward calls that arrive when you are already in a call
Depending on your selection:
4
a
If you selected Always, enter a number to forward all future incoming
calls to.
b
If you selected No Answer, enter a number to forward all unanswered
incoming calls to and how many rings to wait before forwarding (one
ring is approximately six seconds). A value of 2 is recommended.
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c
If you selected Busy, enter a number to forward all future incoming
calls to when you are already in another call.
You can also enter the SIP URL or IP address. For more information on using a SIP
Note
5
Select the Enable soft key to confirm call forwarding.
A moving arrow displays on the line label to confirm call forwarding is
enabled.
To disable call forwarding:
1
2
From the home screen, press the Forward soft key.
If multiple lines are configured on your phone, select the line to forward
from the list using the arrow keys.
3
4
Scroll to select the forwarding type you want to change and then press
the Select soft key.
Press the Disable soft key.
When the home screen return, the regular icon displays as the line indicator.
Using Dynamic Forwarding
To forward an incoming call to another party:
1
2
3
When the phone rings, press the Forward soft key.
Enter a number to forward the incoming call to.
Press the Enable soft key.
The incoming call is forwarded to the other party. If call forwarding is
disabled, all future calls will not be forwarded and forwarding will remain
disabled.
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Using the Basic Features of Your Phone
Enabling Do Not Disturb
To prevent the phone ringing (from incoming calls), you can select Do Not
Disturb.
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Note
To enable Do Not Disturb:
>> Press
, then select Features > Do Not Disturb.
A flashing icon and text on the screen indicate that Do Not Disturb is
enabled.
Calls received while Do Not Disturb is enabled are logged in the Missed
Calls list unless configured to be forwarded to another party by your
system administrator.
To disable Do Not Disturb:
>> Press
, then select Features > Do Not Disturb.
Multiple Lines and Do Not Disturb
If multiple lines are configured on your phone, Do Not Disturb can be set on a
line-by-line basis from the menu using the arrow keys. For more information,
contact your system administrator. When Do Not Disturb is enabled for a
particular line, a flashing “X” displays beside the line indicator.
Managing Incoming Calls
You can distinguish incoming calls by setting distinctive rings for contacts in
your contact directory, sending particular calls directly to your voice mail, or
transferring particular calls to another party.
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Distinguishing Calls
You can customize your phone so that you can distinguish different parties by
ring type.
This feature is local to the phone, and may be overridden by your organization’s
settings. For more information, contact your system administrator.
Note
To set a distinctive ring type for a contact:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Edit soft key, and then scroll down to the Ring Type field.
4
5
Press the Left and Right arrows to select the Ring Type.
(Optional.) To remove an existing value, scroll to the blank entry.
Press the Save soft key.
6
7
Rejecting Calls
You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail.
Calls on shared lines can only be silenced, they cannot be rejected.
Note
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Using the Basic Features of Your Phone
To send incoming calls from a contact directly to voice mail:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4
Press the Edit soft key, and then scroll down to the Auto Reject field.
5
6
Scroll to select Enabled.
Press the Save soft key.
Diverting Calls
You can customize your phone so that incoming calls from a particular contact
are transferred directly to a third party.
To divert incoming calls from a particular contact:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Edit soft key, and then scroll down to the Divert Contact field.
4
5
6
7
Enter the number of the party to whom you want to divert the call.
Scroll down to the Auto Divert field.
Scroll to select Enabled.
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8
Press the Save soft key.
Using Call Lists
Your phone maintains local lists of missed, received, and placed calls. Each list
contains 100 entries.
Press
, and then select Features > Call Lists > Missed Calls,
Received Calls, or Placed Calls. The following shows a Placed Calls list.
Manage the call list by doing the following:
•
•
•
To edit the phone number, press the Edit soft key.
To return the call, press the Dial soft key.
To view information about the call, press press the More soft key followed
by the Info soft key.
•
•
To store the contact in the Contact Directory, press the More soft key
followed by the Save soft key.
To delete the call from list, press the More soft key followed by the Clear
soft key.
Press
to return to the home screen.
Press the Right arrow key from the home screen to access the Placed Calls list.
Press the Left arrow key from the home screen to access the Received Calls list.
Press the Down arrow from the home screen to access the Missed Calls list.
You can use these shortcuts while placing calls or performing transferring and
conferencing functions.
Note
You can manually clear all call lists by pressing the Menu key and then selecting
Features > Call Lists > Clear. They are also automatically cleared when you
restart the phone.
Note
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Using the Basic Features of Your Phone
Using Your Contact Directory
You can store a large number of contacts in your phone's local contact
directory, accessible by pressing
and selecting Features > Contact
Directory.
Contact your system administrator for the exact number.
You can dial or search for a contact in this directory. You may be able to add,
edit, and delete contacts.
You may have access to portions of your corporate directory through your
phone. The contacts that you can see are determined by your system
administrator. You can place calls to contacts in your corporate directory. You
may be able to add contacts from the corporate directory to your local contact
37.
Adding Contacts
You can add contacts to your contact directory manually, from a call list, or
from your corporate directory (see Adding Contacts From the Corporate
Adding Contacts Manually
To add a contact to the local contact directory manually:
1
2
3
4
Press
.
Select Features > Contact Directory.
Press the More soft key.
Press the Add soft key.
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5
Enter first and/or last name of the contact from the keypad.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
6
7
Enter a contact number.
This is a required field and it must be unique (not already in the directory).
(Optional.) Change the Speed Dial Index.
It is automatically assigned to the next available index value. You may
instead enter any unused speed dial number from 1 to 9999.
(Optional.) Change the Ring Type and Divert Contact.
These fields may be left blank.
8
For more information on setting the Ring Type field, see Distinguishing
31.
9
(Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and
Block Buddy.
Scroll to switch between Enabled and Disabled settings.
For more information on setting the Auto Reject field, see Rejecting Calls
10 Press the Save soft key.
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Using the Basic Features of Your Phone
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call list:
1
Do one of the following:
— Press
.
Select Features > Call Lists >Missed Calls, Received Calls, or Placed
Calls as desired.
— Press
,
, or
to access the desired call list.
2
3
Scroll to highlight the contact.
You can also use the * key to Page Up and the # key to Page Down.
Press the More soft key, and then the Save soft key to save the contact in
the phone’s directory.
Editing Contacts
To edit a contact in the local contact directory:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Edit soft key.
4
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5
Edit the contact information.
6
Press the Save soft key.
You can quickly edit a contact associated with a speed dial key by pressing and
holding the contact’s speed dial key, and then performing steps 5 to 7.
Note
Deleting Contacts
To delete a contact from the local contact directory:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the More soft key and then press the Delete soft key.
The contact is deleted from the directory.
4
Placing Calls to Contacts
To place a call to a contact in the local contact directory:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Dial soft key.
4
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Using the Basic Features of Your Phone
Searching for Contacts
To search for a contact in the local contact directory:
1
2
3
4
Press
.
Select Features > Contact Directory.
Press the More soft key, and then the Search soft key.
Using the dial pad, enter the first few characters of the contacts’s first or
last name.
5
Press the Search soft key again.
You can dial any successful matches from the resulting information on the
screen.
Using Your Corporate Directory
If your system administrator sets up your corporate directory on your phone,
you may have read-only access to portions of your organization’s Corporate
Directory. You cannot update the contacts in your organization’s Corporate
Directory. Your system administrator determines which contacts you can see.
Searching the Corporate Directory
To search for a contact in the corporate directory (if enabled):
1
2
Press
.
Select Features > Corporate Directory.
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You can enable your phone to save Corporate Directory search results, and to
remember the last person you viewed in the directory. When you display the
Corporate Directory again, the last person you viewed will display. If you searched
for a person, the results of the last search you submitted will display. To enable this
feature, press the Menu key, and then select Settings > Basic > Preferences >
Corporate Directory > View Persistency. Select Enabled, press the Select soft
key, and then press the Menu key to exit the menu.
Note
3
Search for the contact in one of the following ways:
— In the search line, enter the first few characters of the contacts’s last
name using the dial pad. For example, to search for Tom Woller, enter
wo in the search line.
Press the Submit soft key. In this example, Tom Woller appears in the
search results.
If no entries in the corporate directory match the search parameters,
“No entries found.” appears.
— Press the AdvFind soft key, enter search values in the displayed fields.
For example, enter Woll as the last name.
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Using the Basic Features of Your Phone
Press the Submit soft key. In this example, Tom Woller appears in the
search results.
You can dial any successful matches from the resulting information on
the graphic display.
Adding Contacts From the Corporate Directory
To add a contact to your local contact directory from the corporate directory:
1
2
3
Press
.
Select Features > Corporate Directory.
Search for the contact.
Press the View soft key.
4
The contact’s information displays on the screen.
5
Press the Save soft key to save the contact in the local contact directory.
The ‘Entry saved’ message appears on the screen. Only the first name, last
name, and phone number are saved.
Placing Calls From the Corporate Directory
To place a call to a contact in the corporate directory:
Press
1
.
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2
3
Select Features > Corporate Directory.
Search for the contact.
Press the View soft key.
4
The contact’s information appears on the screen.
5
Press the Dial soft key.
Managing Speed Dials
You can associate contacts with Line Keys for single touch dialing of
frequently used numbers. Speed Dial entries are consecutively placed next to
assigned Line Keys on the phone. When a new entry is added to the Contact
Directory, it is automatically assigned the next available speed dial index and
the next available line key.
In the figure below, the phone has one line key, and two available speed dial
keys (assigned to Adam and Tom). To dial Adam or Tom, press the associated
line key.
To quickly access a list of speed dial index numbers, press the Up Arrow key from
the idle screen. To speed dial a contact, press the Up Arrow key followed by the
contact’s speed dial index. For example, if Joan’s speed dial index is 55, pressing
the Up Arrow key followed by 55 will place a call to Joan.
Note
To add or edit a speed dial index for an existing contact:
1
Press
.
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Using the Basic Features of Your Phone
2
3
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
4
Press the Edit soft key.
5
6
Do one of the following:
— Enter the next available speed dial index.
— Delete the existing speed dial index by using the << soft key, and then
enter a new speed dial index.
Valid speed dial index values are from 1 to 9999. If you enter an index that
is invalid or already inuse, you will recieve an error message.
Press the Save soft key to save changes.
To assign a new speed dial key:
1
Press and hold an unassigned
.
A new empty entry in the contact directory is automatically opened
allowing contact information to be added.
2
(Optional.) Enter contact information.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
Enter a contact number.
3
4
The number must be unique (not already in the directory).
Change the Speed Dial Index field.
The index can be any value between the next available index value and the
maximum (value of 9999).
Polycom recommends that you assign speed dial index values consecutively.
For example, if you assign the third Line Key to the speed dial index value “2”,
assign the fourth Line Key to the speed dial index value “3”.
5
Press the Save soft key.
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Using Voice Mail
Voice mail is an optional feature configured on the call server and may not be
supported on your particular system. For more information, contact your system
administrator.
Note
Screen options may vary with your application. Voice mail may be accessible with a
single key press. Contact your system administrator about this option.
You can access voice mail messages from your phone. Your voice mail is saved
in a centralized location.
Your phone indicates the presence of new voice mail messages by a flashing
Message Waiting Indicator LED on the front of the phone and a visual
notification on the screen. If your phone has multiple lines, an individual line
indicator icon indicates voice mail messages on that line.
A stutter dial tone in place of normal dial tone indicates that one or more voice
messages are waiting at the message center.
To listen to voice messages:
1
Press
.
If multiple lines are configured on your phone, select the line to retrieve
messages from.
2
Follow voice or visual prompts on the screen to retrieve your messages.
Using Multiple and Shared Lines
Your system administrator can customize your phone so that you have more
than one Line Key or that your one line appears on two Line Keys. Your phone
can also share a line with another phone.
Supporting Multiple Lines
Your SoundPoint IP 450 phone can support up to 3 lines.
Typically, the top-most Line Key is reserved for the principal directory
number (DN) of the phone.
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Using the Basic Features of Your Phone
Depending on how your phone is configured, the display could resemble one
of the following figures:
Supporting Multiple Line Keys Per Line
Each line on the phone can be configured to have more than one Line Key
associated with it. This enhances call visualization and simplifies call
handling. If this is the case, the display could resemble the following figure:
Incoming calls to this line will be distributed evenly among the available Line
Keys. Similarly, outgoing calls will be distributed.
The SoundPoint IP 450 combines the call appearances for multiple line keys
into a single call list.
The line key that a call belongs to is indicated by the reverse colored icon.
Supporting Multiple Call Appearances
When multiple call appearances is set up, you can see information for more
than one call at one time. For example, if you have an active call, you can see
information for an incoming call as well.
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For example, the following figure shows an active call with Tom Davis on line
3163.
The following figure shows an incoming call from Adam Kirk on the same
line.
To answer an incoming call when configured for multiple call appearances:
>> Do one of the following:
— Press
or the Hold soft key to place the original call on hold.
— Press
to access the new call.
Answer the incoming call.
This original call is placed on hold and the incoming call becomes the
active call.
Your phone can display two call appearances at one time. If more than two
calls are taking place on the same line, a counter displays on the display. Use
the down arrow to access additional calls, or ‘call appearances’.
To place an additional call on the same line, place the active call on hold, and
then press the New Call soft key.
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Supporting Shared Lines
Your SoundPoint IP 450 phone supports shared lines. A shared line is
indicated by a different line icon. In the following figure, the line 3163 is
private and the line 3166 is shared.
If two phones share a line, an incoming call to that number will cause both
phones to ring. The call can be answered on either phone but not both.
Calls on shared lines can be transferred, placed on hold, or added to a
conference.
Shared lines are an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.
Note
Call Forwarding is not available on shared lines.
Do Not Disturb (DND) on shared lines disables the ringing option only, the visual
indication is still in place.
Note
Locking and Unlocking the Phone
Locking your phone is a feature that your system may not support. For more
information, see your system administrator.
Your system administrator can set up your phone to automatically lock if it has
remained idle for a certain period of time.
Note
Lock your phone to do the following:
•
•
•
Prevent unauthorized outgoing calls.
Allow only authorized people to answer calls.
Prevent people from viewing or modifying phone displays or information
(for example, menus, directory lists, call records, and speed dial keys).
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When your phone is locked:
•
You can only make an outgoing call to a number from a list of configurable
authorized numbers.
•
•
You have to enter a password to answer incoming calls.
All keys and soft keys are disabled, except those that allow you to unlock
the phone, make and authorized call, or redial a number.
You unlock the phone by entering your user password. If your phone restarts
for any reason while it is locked, it will be locked when the phone starts up
again (unless your phone is configured to start up unlocked).
When your phone is locked, the ‘This phone is locked’ and ‘Authorized calls
only’ messages scroll on the status bar. Messages that were displayed before
the phone was locked do not display.
About Your User Password
You are assigned a user password so you can answer calls from your locked
phone and unlock the phone. By default, your user password is 123. You can
change your user password at any time.
To change your user password, you need administrator privileges. For more
information, or if you forget your user password, see your system administrator.
Note
By default, your user password is 123. Change your user password so it is
unique to your phone.
To change your user password:
1
2
Press
, then select Settings > Advanced.
From the Password screen, enter the administrator password and press
the Enter soft key.
3
4
From the Advanced screen, select Change User Password.
From the Change User Password screen, enter your password
information and press the Enter key.
Locking and Unlocking Your Phone
You can choose how you want your phone to handle incoming calls when it is
locked. If you set up your phone to allow incoming calls when it is locked (the
default setting), incoming calls will ring on your phone, and you can answer
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Using the Basic Features of Your Phone
them by entering your user password. If you set up your phone to ignore
incoming calls, Do Not Disturb will be applied to all lines on your phone, and
your phone will not ring.
To Lock your Phone:
1
2
Press
, then select Settings > Basic > Lock Phone.
From the Lock Phone screen, select how you want incoming calls handled
when your phone is locked.
— Allow ringing when locked - Select this option if you want your
phone to ring when you have an incoming call. If you choose this
option, you can answer a call by entering your user password.
— DND when locked - Select this option if you do not want your phone
to ring. You will not have the option to answer incoming calls. All
incoming calls will go to voice mail (if enabled) and display in your
Missed Calls list.
The default setting is Allow ringing when unlocked.
Enabling DND when locked on shared lines disables ringing only. You will still see
a visual notification of the call and have the option to answer it.
Note
3
Press the Lock soft key.
Your phone is locked.
Your phone may be set up so that you can quickly lock your phone by pressing the
Lock soft key from the idle screen. If you do this, however, you cannot choose how
to handle incoming calls. Your phone will use the default setting (Allow ringing when
locked), or the last setting you selected.
Note
To unlock your phone:
1
2
From the idle screen, press the Unlock soft key.
From the Unlock the Phone screen, enter your user password, and then
press the Enter soft key.
For information on your user password, including what to do if you forget
The phone unlocks.
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Calling and Answering from a Locked Phone
From a locked phone, anyone can dial the standard emergency number (for
example, 911), and up to five authorized numbers that an administrator can set
up. You cannot call any other numbers from a locked phone.
If you set up your phone so you can answer incoming calls when it is locked,
you can answer calls by entering your user password.
To call an authorized number from a locked phone:
>> Do one of the following:
— Press the New Call soft key. From the Place an Authorized Call screen,
select the number you want to call, and then press the Dial soft key.
The following screen shows an example of the Place an Authorized
Call screen.
— Place a call to an authorized number by using the handset, headset or
speakerphone. For information on using the handset, headset or
The call is placed.
To answer a call on a locked phone:
1
2
While the phone rings, press the Answer key.
From the Answer the Call screen, enter your password, and then press
the Enter soft key.
(If you press the Cancel soft key instead, the Answer the Call screen
disappears and the incoming call window displays again).
(For information on your user password, including what to do if your
The call connects.
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Using the Basic Features of Your Phone
Logging Into Phones
If your system administrator has set up the User Login feature, you can view
your personal phone settings from any phone in the organization. This means
you can access your contact directory and speed dials, as well as other phone
settings, even as you temporarily change work areas.
If you change any settings while you’re logged in to a phone, the settings are
saved and displayed the next time you log in to a phone. When you log out,
your personal phone settings no longer display.
You can log in to a phone by entering your user ID and password. Default
passwords are preset at the factory to the numerals 123.
If a phone is in the logged out state and requires a user login, you may be able to
use the phone to place emergency calls to standard emergency numbers (such as
911) and other pre-configured phone numbers. These numbers are configured by
your administrator. For information on how to place authorized calls, see “Placing
Calls from Phones that are in the Logged Out State” on page 40.
If the User Login feature is set up on your organization’s phones, you’ll need
to know how to:
•
•
•
Log in to a phone to access your personal phone settings.
Log out of a phone after you finish using it.
Place a call to an authorized number from a phone that is in the logged out
state and requires a user login.
•
Change your user password.
Logging In and Out of a Phone
Depending if the User Login feature is enabled and required, you may or may
not have to log in to the phone to use it. However, if you want to see your
personal phone settings from the phone, you’ll have to log in. If you don’t log
in, you’ll see the phone’s default phone profile.
While logged in, you’ll have full access to your personal phone settings and
your contact directory. After you log out of the phone, you’ll no longer be able
to view this information on the phone.
After you use a phone, be certain to log out of the phone to prevent access to
your personal settings.
To log in to a phone:
1
If the User Login screen is in view, go to step 2. If the User Login screen
isn’t in view, do one of the following:
— Press the Log in soft key.
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— Press the Menu key, then select Features > User Login > Log in.
The User Login screen displays, as shown next.
2
Enter your user ID and user password, then press the Log in soft key.
If your login credentials are accepted, the phone updates to display your
personal phone profile, and the home screen displays, as shown next.
If you don’t know what your user ID and password are, ask your system
administrator. Default passwords are preset at the factory to the numerals 123.
However, your system administrator may have changed this for security
reasons.
If your credentials are not accepted, the message ‘User login failed’ is
displayed, and the User Login screen displays again. If you need to confirm
your credentials, ask your system administrator.
To log out of a phone:
1
From the home screen, do one of the following:
— Press the Log out soft key.
— Press the Menu key, then select Features > User Login > Log out.
The Logout screen displays with a confirmation message, as shown next.
2
Press the Yes soft key.
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Using the Basic Features of Your Phone
Your personal profile is no longer accessible, and the phone displays either the
User Login screen for the next user login, or the default phone profile for
anonymous users.
Placing Calls from Phones that are in the Logged Out State
If a phone doesn’t require a user login, you can use the phone to place calls to
any number, even though the phone may be in the logged out state.
If a phone requires a user login, you may be able to place calls to authorized
numbers when the phone is in the logged out state. If your system
administrator has set up emergency numbers on the phone, you can place calls
to the standard emergency number (for example, 911) and up to five other
authorized numbers. You won’t be able to call any other numbers until you log
in to the phone.
To place a call to an authorized number from a phone in the logged out state:
1
Press the New Call soft key.
The Place an Authorized Call screen displays, as shown next.
2
Select the number you want to call, then press the Select soft key or the
Dial key.
The call is placed.
Changing Your User Password
You can change your password from any phone that you’re logged in to.
By default, user passwords are factory preset to the numerals 123. Your
administrator can change this default password if needed. Polycom recommends
that you change your password when you first log in to a phone. Your user ID is
managed only by your administrator, meaning you cannot change it yourself.
To change your user password:
1
Log in to any phone on your network.
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2
From the home screen, press the Menu key, then select Features > User
Login > Change User Login Password.
The Change User Login Password screen displays, as shown next.
3
Enter your old password and your new password twice, and then press
the Enter soft key.
The ‘User password changed’ message displays. Your password is
changed.
The next time you log in to a phone, you’ll need to enter this password.
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3
Using the Advanced Features of Your
Phone
This chapter provides operating instructions for the advanced features of the
Polycom® SoundPoint® IP 450 phone. The topics include:
•
•
•
•
•
•
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Text Messaging
You can send and receive text messages using your phone. Text messaging is
supported in real-time. Your phone indicates text messages by a flashing
Message Waiting Indicator LED on the front of the phone and, optionally, a
visual notification on the screen.
The text messaging feature is an optional feature and may not be supported on
your particular system. If it is supported, screen options may vary with your
application. Text messaging may be accessible with a single key press. For more
information, contact your system administrator.
Note
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To read text messages:
1
Do one of the following steps:
— Press
.
Select Instant Messages.
— Press
.
Select Features > Messages > Instant Messages.
— Press the InstMsg soft key.
2
3
If multiple lines are configured on your phone, scroll to select the line to
retrieve messages from.
The first message received displays last.
(Optional.) Do one of the following:
— Press the Next or Prev soft keys to cycle through messages in order.
— Press the More soft key to access the Delete, Reply, and New soft
keys.
To send a text message:
1 Do one of the following:
— Press
.
Select Instant Messages.
— Press
.
Select Features > Messages > Instant Messages.
Screen options may vary with your application. Text messaging may be accessible
with a single key press. Contact your system administrator about this option.
Note
2
If multiple lines are configured on your phone, scroll to select the line to
retrieve messages from.
3
4
Press the New soft key.
Enter the number.
Use the 1/A/a soft key to alternate between numeric and upper/lower case
alphanumeric modes.
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Using the Advanced Features of Your Phone
You can also enter the SIP URL or IP address. For more information on using a SIP
Note
5
6
Press the Ok soft key.
Do one of the following:
— To choose from various pre-scripted short messages, press the Select
soft key.
— To compose a custom message, press the Edit soft key.
Use dial pad keys to cycle through the character set. Use keys 1, *, 0,
and # to select special characters.
7
Press the Send soft key.
Using Buddy Lists
A buddy list is a list of users/devices whose status or presence you can
monitor. Users update their presence setting (for example, ‘Be right back’,
‘Busy’, or ‘Out to lunch’), and you can view their status in real-time from your
phone.
Your phone can watch the status of up to eight other phones or 48 buddies.
These other phones form your buddy list. Your phone displays the status of
your buddies in real time. Your phone can be watched by up to eight other
phones.
If your phone is configured to work with Microsoft Live Communications
Server 2005, the behavior of the presence setting and buddy lists is different.
For more information, see Integrating With Microsoft Live Communications
If your phone is configured to work with Microsoft Lync Server 2010, the
behavior of the presence setting and buddy lists is different. For more
Updating Your Presence Settings
To view and change your presence settings:
Do one of the following:
1
— Press
.
Select Features > Presence > My Status.
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— Press the MyStat soft key.
2
Scroll through the list, and then press the Select soft key to select your
new status.
The phones watching your status will now display your new status.
Presence information will also be sent to watching phones when you go
off-hook or enable Do Not Disturb.
Managing Buddies
Manage your buddies by selecting the contacts whose presence you want to
monitor. These contacts form your buddy status list. You add contacts to your
buddy status list from your contact directory.
If your call server is Microsoft Live Communications Server 2005, see Integrating
If your call server is Microsoft Lync Server 2010, see Integrating With Microsoft
Note
Updating Your Buddy List
Update your buddy status list by updating the contacts in your contact
directory.
To add or delete a contact from your buddy list:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Edit soft key.
4
5
Scroll to the Watch Buddy field.
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Using the Advanced Features of Your Phone
6
7
Scroll to select Enabled.
When Watch Buddy is enabled, the contact is added to your buddy list.
When Watch Buddy is disabled, the contact is removed from your buddy
list.
The default for Watch Buddy is Disabled.
Press the Save soft key.
Blocking and Unblocking Your Buddies
Block a contact in your contact directory if you don’t want the contact to view
your status. If you unblock a contact, the contact can add you to their buddy
status list and view your status.
To block or unblock a contact from your buddy list:
1
2
3
Press
.
Select Features > Contact Directory.
Scroll to highlight the contact.
You can also use the * key to page up and the # key to page down.
Press the Edit soft key.
4
5
6
Scroll down to the Block Buddy field.
Scroll to select Enabled.
When Block Buddy is enabled, the contact cannot watch your phone.
When Block Buddy is disabled, the contact can watch your phone.
The default for Block Buddy is Disabled.
7
Press the Save soft key.
Integrating With Microsoft Live Communications Server 2005
Your system administrator can configure your phone to work with Microsoft
Live Communications Server 2005 and communicate with others using
Microsoft Office Communicator and Windows Messenger. From your phone,
you can invite, join, control, and monitor integrated multipoint audio and
video conferences.
Any contact you add through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contact you
add as a contact in Microsoft Office Communicator and Windows Messenger
will appear in your buddy list.
To view and change your presence, refer to Updating Your Presence Settings
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For more information, contact your system administrator.
To add a contact to your buddy list:
1
2
3
4
5
6
Press
.
Select Features > Presence > Buddy Status.
Press the More soft key.
Press the Add soft key.
Enter the number of the contact.
Press the Submit soft key.
You can also delete a contact or dial a contact from your buddy list.
To view and change your privacy list:
1
2
3
4
5
6
Press
.
Select Features > Presence > Buddy Status > Privacy List.
Scroll through the list to find the contact.
Press the Edit soft key.
Scroll down to the Access field.
Scroll to enable or disable the Access field.
When Access is enabled, you allow the contact to see your presence. When
Access is disabled, you prevent the contact from seeing your presence.
The default for Access is Disabled.
7
Press the Save soft key.
You can also delete a contact or dial a contact from your privacy list.
or the Microsoft Office Communicator and Windows Messenger
documentation.
Integrating With Microsoft Lync Server 2010
Your system administrator can configure your phone to work with Microsoft
Lync Server 2010 and communicate with others using Microsoft Lync. From
your phone, you can invite, join, control, and monitor integrated multipoint
audio and video conferences.
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Using the Advanced Features of Your Phone
Any contacts added through your buddy status list will appear as a contact in
Microsoft Lync. Any contacts added as a contact in Microsoft Lync will appear
in your buddy status list.
contact your system administrator.
Your login credentials will be set up by your system administrator so your phone is
authorized to communicate with Microsoft Lync Server 2010. If you have any issues
Adding Buddies
To add a contact to your buddy list:
1
2
3
Do one of the following:
a
Press
, and select Features > Presence > Buddy Status.
b
Press the Buddies soft key.
Do one of the following:
— If the buddy list is empty, press the Add key.
— If the buddy list is not empty, press the More soft key, and then the
Add soft key.
Enter the desired contact name and press the Submit soft key.
You can also delete a contact from your buddy list.
Microsoft Lync documentation.
Calling Your Buddies
To place a call from your buddy list:
1
Do one of the following:
a
Press
, and select Features > Presence > Buddy Status.
b
Select the Buddies soft key.
2
3
Scroll to desired buddy in the list.
Press the Dial soft key or lift the handset.
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Broadcasting Messages Using Push-to-Talk and Group
Paging
The Group Paging and Push-to-Talk (PTT) features enable you to broadcast a
message to as many people as have subscribed to a channel or have been
placed in a group. Your system administrator can set up both features on your
phone.
Group Paging mode enables you to broadcast a one-way announcement to
people subscribed to a paging group. The people receiving the announcement
can’t respond to the message.
PTT mode enables you to broadcast a message to people subscribed to a
channel. The people receiving the message can respond to the message by
broadcasting a message over the same channel. In this way, PTT is a
collaborative broadcast mode.
Your system administrator can define up to 25 Paging Groups (for Group
Paging mode) or Channels (for PTT mode). Your system administrator may
assign a label to each group or channel that easily identifies the phones in the
group or channel (for example, All, HR Dept, Shipping Staff, or Executives).
Each group or channel will have one of the following priorities:
Normal (for Groups/Channels 1-23)—Broadcasts sent to Groups/Channels 1
to 23 are considered Normal broadcasts. When a phone receives more than one
Normal broadcast, the first broadcast received is accepted, and all others are
ignored (not played and not stored). By default, all phones receive broadcasts
sent to Group/Channel 1.
Priority (for Group/Channel 24)—Broadcasts sent to Group/Channel 24 are
considered Priority broadcasts. All phones receive Priority broadcasts unless
Do Not Disturb is enabled. If a phone receives a Priority broadcast while an
Emergency broadcast is already playing, the Priority broadcast is placed on
hold. Phones play Priority broadcasts at the phone’s current audio level.
Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25
are considered Emergency broadcasts. All phones receive Emergency
broadcasts (even if Do Not Disturb is enabled), and play them immediately. By
default, phones play Emergency broadcasts at the highest audio level. The
audio level will return to normal for subsequent non-Emergency broadcasts.
Push-to-Talk Mode
Your phone may be enabled to operate in a broadcast mode called
Push-to-Talk (PTT). In PTT mode, you broadcast messages on a specific
channel. In order to send and receive PTT broadcasts on certain channels, you
have to subscribe to those channels.
PTT broadcasts are collaborative: you can transmit messages and listen to
replies.
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Using the Advanced Features of Your Phone
Sending and Receiving PTT Broadcasts
To send and receive PTT broadcasts, you need to subscribe to certain channels.
By default, you’re subscribed to Channels 1, 24 (the Priority channel), and
25 (the Emergency channel). This means that:
•
•
You can send PTT broadcasts on Channels 1, 24, and 25.
You’ll receive PTT broadcasts sent on Channels 1, 24, and 25.
When you end a PTT broadcast, the channel remains open and enters a waiting
period. This waiting period gives people who received the broadcast a chance
to respond. If no one responds within the waiting period, the channel closes.
Sending PTT Broadcasts
If you send a PTT broadcast without specifying a channel, it’s automatically
transmitted on the default channel. Channel 1 is the default channel that all
broadcasts transmit on, if no channel is specified for a broadcast.
You can change your default channel to any channel you want (see Updating
the Default Channel on page 64). If you change your default channel, you’ll
become subscribed to that channel automatically. To subscribe to a channel,
To send a PTT broadcast:
1
Press the Talk soft key to select a channel to broadcast on.
To automatically send a PTT broadcast on the default channel, press and hold the
Talk soft key, and then go to step 4.
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2
From the PTT Channels List screen, select the channel to send the
broadcast on (as shown next).
The list displays the default channel, the most recent channel you sent a
broadcast on, and other channels you can broadcast on.
In the above example, the default channel is 1, the recent channel is 1, and
the Emergency channel is 25.
3
To start the broadcast, press and hold the Talk soft key. (You need to
press the Talk soft key throughout the entire broadcast.)
You’ll hear a ‘transmitting’ beep, and then the phone displays the channel
you are using (‘To:Teachers (Channel 18)’, as shown next).
4
Start talking.
If you release the Talk soft key while you’re sending the broadcast, the broadcast
temporarily stops and enters a 10 second ‘Waiting’ period. During this period, the
channel remains open to give people a chance to reply. At any time during the
waiting period, you can resume your broadcast by pressing and holding the Talk
soft key. If no one broadcasts during the waiting period, the channel closes and the
broadcast ends.
5
When you finish your broadcast, do one of the following:
— Release the Talk soft key. The broadcast temporarily stops and enters
a 10-second waiting period to allow others to reply, or you to resume
the broadcast. If no one responds during a waiting period, the channel
closes and the broadcast ends.
— Press the End PTT soft key. The broadcast temporarily stops and
enters a 10-second waiting period to allow others to reply. If there are
no replies, the channel closes and the braodcast ends. After you tap the
End PTT soft key, you can immediately initiate another broadcast on
another channel, even if the previous broadcast is still in its waiting
period.
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Using the Advanced Features of Your Phone
Receiving PTT Broadcasts
To receive a broadcast sent on a particular channel, you need to be subscribed
How you receive a PTT broadcast depends on the broadcast priority, whether
you’re in an active call, or if you’re allowed to receive broadcasts during active
calls.
You’ll receive broadcasts on the channels you’re subscribed to as well as
Channel 24 (the Priority channel) and Channel 25 (the Emergency channel). If
you’ve enabled Do Not Disturb on your phone, you’ll only receive Emergency
broadcasts. Non-emergency broadcasts won’t display or play on your phone.
When a broadcast ends, your phone emits an ‘end of transmission’ beep and
enters a 10 second waiting period. During this period, you can respond to the
broadcast (see Replying to PTT Broadcasts on page 63).
Receiving PTT Broadcasts When You’re Not in an Active Call
If you receive a broadcast and you’re not in an active call, the broadcast
displays in the center of your screen and immediately plays, regardless of the
broadcast priority.
Receiving PTT Broadcasts During Active Calls
How you handle a broadcast when you’re in an active call depends on the
broadcast priority and if you’re allowed to receive a broadcast when you’re in
an active call.
If the broadcast isn’t a Priority or Emergency page:
•
If your phone is allowed to receive broadcasts during active calls, the
broadcast displays in the inactive call group as an active broadcast (as
shown next) and immediately plays. You’ll hear both the original call and
the broadcast. To listen to only the broadcast, hold or end the call.
•
If your phone isn’t allowed to receive broadcasts during active calls, the
broadcast displays in the inactive call group as a held broadcast, as shown
next. To listen to the broadcast, hold or end the call or press the Accept soft
key.
If it’s a Priority or Emergency broadcast, the broadcast displays in the inactive
call group as an active broadcast and immediately plays. You’ll hear both the
original call and the broadcast. To listen to only the broadcast, hold or end the
call.
Replying to PTT Broadcasts
When a broadcast ends, you have a chance to respond to it before the channel
closes.
When a broadcast ends, the broadcast enters a 10 second waiting period
(as shown next). During this period, the channel remains open to receive or
send additional broadcasts.
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During a waiting period, you can press and hold the Talk soft key and talk to
all the people listening on the channel. When you finish talking, release the
Talk soft key. The broadcast will enter another waiting period until someone
broadcasts again. If no activity occurs within the waiting period, the channel
closes and no more broadcasts can take place.
Ending PTT Broadcasts
You can end a PTT broadcast by releasing the Talk soft key, or by tapping the
End PTT soft key. After you end a broadcast, the channel remains open so
others can respond.
If you release the Talk soft key without pressing the End PTT soft key:
•
You can resume the broadcast by pressing and holding the Talk soft key
(if the broadcast is in a wait period).
•
You can’t initiate another broadcast on another channel until the waiting
period ends.
If you press the End PTT soft key:
•
•
You can’t resume the broadcast by pressing and holding the Talk soft key.
You can immediately initiate another broadcast on another channel.
Adjusting the Volume of PTT Broadcasts
You can adjust the volume of PTT broadcasts while they play. During a
broadcast, press either Volume Up or Volume Down to raise or lower the
volume of the broadcast.
If you adjust the volume of a non-emergency broadcast, your phone retains the
adjusted volume for all subsequent non-emergency broadcasts. However,
even though you can adjust the volume of an Emergency broadcast, the
adjusted volume won’t be retained for subsequent Emergency broadcasts. All
Emergency broadcasts play at the same volume, until you adjust it.
Changing Where Broadcasts are Played
While you send a broadcast, you can pick up the handset or press the
Speakerphone or the Headset key and continue speaking. You can also press
the Microphone Mute key to mute your audio so that the people receiving
your broadcast won’t hear anything. This behavior is similar to a phone call.
When you listen to a broadcast, you can pick up the handset or press
Speakerphone or the Headset key and continue listening to the broadcast.
Updating the Default Channel
If you don’t select a channel to broadcast on, your broadcast will automatically
transmit on the default channel, Channel 1. If you want, you can change the
default channel.
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Using the Advanced Features of Your Phone
The default channel is automatically used when you initiate a broadcast by
pressing and holding the Talk soft key.
To update the default channel:
1
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push to Talk.
2
3
4
Press the Edit soft key.
Enter the new default channel.
Press the Ok soft key.
Updating Channel Subscriptions
You can subscribe to any channel that has been enabled by the system
administrator and appears in your channels list. When you subscribe to a
channel, you can send and receive PTT broadcasts on that channel.
To subscribe to additional PTT channels:
1
2
3
4
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push to Talk.
From the PTT Channel Configuration screen, use the down arrow key to
locate Channels Subscriptions, then press the Select soft key.
From the Channels Subscriptions screen, use the down arrow key to
select a channel to subscribe to, then press the Edit soft key.
Use the left or right arrow keys to select Yes, then press the Ok soft key.
By default, you’re subscribed to Channels 1, 24, and 25.
Allowing PTT Broadcasts to Play During Active Calls
The Accept While Busy option allows PTT broadcasts to come in as active calls
(if enabled) or held calls (if disabled).
If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the
audio of both the telephone call and the PTT broadcast. The party on the other
end of the telephone call cannot hear the PTT broadcast unless that party has
also enabled Accept While Busy.
If disabled, PTT broadcasts are held during an active call. To hear the
broadcast, you have to resume the broadcast.
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To allow or disallow PTT broadcasts to play during an active call:
1
2
3
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > PTT Push to Talk.
From the PTT Channel Configuration screen, use the down arrow key to
locate Accept While Busy, then press the Select soft key.
From the Accept While Busy screen, use the left or right arrow key to
select Enabled or Disabled, then press the Ok soft key.
The default setting is Disabled. When enabled, your phone will accept and
play broadcasts while you’re in an active call. When disabled, your phone
won’t play broadcasts while you’re in a call, but will hold them instead.
Group Paging Mode
Your phone may be enabled to operate in a broadcast mode called
Group Paging mode. In this mode, you broadcast one-way announcements to
a specified group of phones, called a Paging Group. In Group Paging mode,
users must subscribe to Paging Groups to send and receive pages.
Sending and Receiving Pages
To send and receive pages, you need to subscribe to certain Paging Groups. By
default, you’re subscribed to Paging Groups 1, 24, and 25. This means that:
•
•
You can send pages to Paging Groups 1, 24, and 25.
You’ll receive pages sent to Paging Groups 1, 24, and 25.
Sending Pages
By default, when you send a group page, it’s automatically sent to
Paging Group 1. This is your default paging group.
You can change your default paging group to any group you want (see
Updating the Default Paging Group on page 69). If you change your default
paging group, you’ll become subscribed to that paging group automatically.
To subscribe to a paging group, see Updating Paging Group Subscriptions on
page 69.
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Using the Advanced Features of Your Phone
To send a page:
1 To send a page, press the Paging soft key.
To automatically send a page to the default paging group, press the Paging soft
key.
2
From the Paging Groups List screen, select the paging group to send the
page to (as shown next).
The list displays the default paging group, the most recent group you
paged, and other paging group that you can page.
In the above example, the default paging group is Group 1, the recent
paging group is Group 1, and the Emergency channel is 25.
3
To start the page, press the Page soft key.
Just before the page starts, you’ll hear an alert tone, and then the page
starts (as shown next).
4
5
Start talking.
To end the page, press the End Page soft key.
Receiving Pages
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To receive a page sent to a particular paging group, you need to be subscribed
to that group. To subscribe to a paging group, see Updating Paging Group
Subscriptions on page 69.
How you receive a page depends on the priority of the page, whether you’re
in an active call, or if you’re allowed to receive a page during an active call.
You’ll receive pages on the paging groups you’re subscribed to as well as
Group 24 (Priority pages) and Group 25 (Emergency pages). If you enabled
Do Not Disturb, you’ll only receive Emergency pages. Non-emergency pages
won’t display or play on your phone.
Receiving Pages When You’re Not in an Active Call
If you receive a page and you’re not in an active call, the page displays in the
center of your screen and immediately plays, regardless of the paging priority.
While a page plays, you can:
•
•
•
Hold the page.
End the page. This ends the page at your phone only.
Place a new call.
Receiving Pages During Active Calls
How you handle a page when you’re in an active call depends on the page
priority and if you’re allowed to receive a page when you’re in an active call.
If the page isn’t a Priority or Emergency page:
•
If your phone is allowed to receive pages during active calls, the page
displays in the inactive call group as an active page and immediately
plays. You’ll hear both the original call and the page. To hear only the
page, hold or end the call.
•
If your phone isn’t allowed to receive pages during active calls, the page
displays in the inactive call group as a held page.
To listen to the page, select the page appearance and press Accept soft key.
The active call will be held.
If it’s a Priority or Emergency page, the page displays in the inactive call group
as an active page and immediately plays. You’ll hear both the original call and
the page. To hear just the page, hold or end the call.
Adjusting the Volume of Pages
You can adjust the volume of pages while they play. During a page, press
either Volume Up or Volume Down to raise or lower the page volume.
If you adjust the volume of a non-emergency page, your phone will use the
adjusted volume for subsequent non-emergency pages. However, if you
adjust the volume of an Emergency page, your phone won’t use the adjusted
volume for subsequent Emergency pages. All Emergency pages play at the
same volume, until you adjust it.
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Using the Advanced Features of Your Phone
Changing Where Pages are Played
While you send a page, you can pick up the handset or press Speakerphone
or the Headset key and continue speaking. You can also press the Microphone
Mute key to mute your audio so that the people receiving your page won’t
hear anything. This behavior is similar to a phone call.
An incoming page plays from the speakerphone by default. If you lift the
handset or press the Headset key, you’ll hear a dial tone.
Your system administrator can change your phone’s configuration so that you can
change where the page plays: the speakerphone, headset, or handset.
Updating the Default Paging Group
If you don’t select a group to send your pages to, your page will automatically
go to the default paging group, Group 1. If you want, you can change the
default paging group.
To update the default Paging Group:
1
2
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
From the Group Paging Configuration screen, press the Edit soft key.
The default paging group is 1.
3
Enter the number of the new default paging group, then press the Ok soft
key.
Updating Paging Group Subscriptions
By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that
you can send pages to and receive pages sent to these groups. You can change
which groups you are subscribed to. However, you can’t disable your
subscriptions to Paging Groups 24 and 25.
To update your Paging Group subscriptions:
1
2
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
From the Group Paging Configuration screen, use the down arrow key to
locate Groups Subscriptions, then press the Select soft key.
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3
From the Group Subscription screen, use the down arrow key to select a
group to subscribe to, then press the Edit soft key.
For example, you may want to enable subscriptions to Paging Group 6, so
you’ll be able to send pages to, and receive pages sent to, this group.
4
Use the left or right arrow keys to select Yes, then press the Ok soft key.
By default, you’re subscribed to Channels 1, 24, and 25.
Allowing Pages to Play During Active Calls
The Accept While Busy option allows pages to come in as active calls (if
enabled) or held calls (if disabled).
If enabled, a page will interrupt telephone calls and you’ll be able to hear the
audio of both the telephone call and the page. The party on the other end of the
telephone call cannot hear the page unless that party has also enabled
Accept While Busy.
If disabled, pages are placed on hold during an active call. To hear the page,
select the page, and then resume it.
To allow or disallow pages to play during an active call:
1
2
3
Press
, then select Settings > Basic > Preferences >
Paging/PTT Configuration > Group Paging.
From the Group Paging Configuration screen, use the down arrow key to
locate Accept While Busy, then press the Edit soft key.
From the Accept While Busy screen, use the left or right arrow key to
select Enabled or Disabled, then press the Ok soft key.
The default setting is Disabled. When enabled, your phone will accept and
play pages while you’re in an active call. When disabled, your phone won’t
play pages while you’re in a call, but will hold them instead.
Accessing Features with Your Login Credentials
If your phone is set up to integrate with Microsoft Lync, your system
administrator has assigned you login credentials-a domain, user name, and
password-that your phone requires to access the feature.
If there is a problem with your login credentials, you won't be able to access
the feature on your phone. When your phone has incorrect login credentials,
the message ‘Login Credentials failed.’ displays on the screen. You must
re-submit your login credentials.
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Using the Advanced Features of Your Phone
To re-submit or enter your login credentials:
1 Press , then select Settings > Basic> Login Credentials.
The Login Credentials Domain screen displays.
2
Enter the domain, user name, and password, then press the Submit soft
key.
Updating Your Phone’s Configuration
Your phone can often accept a new configuration without requiring a restart.
To update the phone’s configuration:
1
2
Press
.
Select Settings > Basic > Update Configuration.
The ‘Are you sure?’ messages displays on the screen.
If you still want to update the configuration, press the Yes soft key.
3
4
The configuration is updated. Your phone may restart, depending on the
configuration parameters that have changed.
If the phone doesn’t restart, press
screen.
to return to the home
Restarting Your Phone
In rare cases, your system administrator may ask you to restart your phone to
assist in troubleshooting. It is sometimes possible to restore normal operation
to a malfunctioning phone without restarting it. Your system administrator
may want to perform diagnostics on the phone before restarting it, contact
them before restarting the phone and losing current status information.
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Contact your system administrator before attempting to restart your phone. You
may be able to restore normal operation without restarting the phone. In addition,
your administrator may want to troubleshoot your phone before you restart it.
Note
If you want to update your phone’s configuration, don’t restart the phone. See
The call lists are automatically cleared when you restart the phone.
To restart the phone:
1
2
Press
.
Select Settings > Basic > Restart Phone.
The ‘Are you sure?’ messages displays on the screen.
If you still want to restart your phone, press the Yes soft key.
The restart process begins. The process ends when the idle screen appears.
3
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4
Customizing Your Phone
This chapter shows you how to customizing your Polycom® SoundPoint® IP
450 phone display by adjusting certain settings, such as time and date display,
backlight intensity, and language.
The topics include:
•
•
•
•
•
•
•
•
•
Changing the Time and Date Display
The time and date appears on the screen of the SoundPoint IP 450 phone. If the
phone cannot obtain a time and date from the call server, the display will flash.
Contact your system administrator if either the time or date is incorrect.
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You can select from various formats for the time and date display. Select and
set options that are right for you. You can also disable the time and date
display, so the time and date do not display on the phone screen.
To configure the time and date formats:
1
2
3
4
5
Press
.
Select Settings > Basic > Preferences > Time & Date.
Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
Scroll through the options under each of these selections.
Press the Select soft key to confirm your choice.
The following figure shows the Clock Time menu.
Changing the Backlight
You can adjust your phone’s backlight by doing the following:
•
•
Changing the brightness of the backlight.
Changing the backlight timeout.
Changing the Backlight Brightness
Backlight intensity has three components:
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Customizing Your Phone
•
•
•
Backlight On Intensity—the brightness of the screen when you press a key,
have an incoming call, end or hold a call, or a call is resumed by the
another party. You can set a high, medium, or low level.
Backlight Idle Intensity—the brightness of the screen after the phone has
been idle for a certain number of seconds (as defined by the backlight
timeout). You can set a high, medium, or low level.
Maximum Intensity—the entire backlight intensity scale. For example, if
you decrease the Maximum Intensity, the Low, Medium, and High values
for the Backlight On Intensity and the Backlight Idle Intensity will
decrease proportionally.
If you do not press any keys on the phone, after 20 seconds of the backlight
turning on (the default backlight timeout), the backlight changes to the
Backlight Idle Intensity. If one of the following phone events is taking place,
the backlight changes to medium:
•
•
•
•
•
A call is in progress
A call is on hold
There is an incoming call (ringing)
There is an outgoing call (ringing back)
Any menu shows on the display
To modify the backlight intensity:
1
2
Press
.
Select Settings > Basic > Backlight Intensity.
3
Select Backlight On Intensity.
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4
Scroll to select high, medium, low, or off, and then press the Select soft
key.
The default level is High.
5
6
Press the Save soft key to accept your changes.
Select Backlight Idle Intensity.
7
Scroll to select high, medium, low, or off, and then press the Select soft
key.
The default level is Low.
8
9
Press the Save soft key to accept your changes.
Select Maximum Intensity.
10 Press the Up or Down soft keys to increase or decrease the maximum
backlight intensity. The other backlight intensities are shown relative to
this value.
11 Press the Ok soft key.
Changing the Backlight Timeout
You can change the length of time your phone is idle before the backlight
changes to the Backlight Idle Intensity.
To change the backlight timeout:
1
Press
.
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Customizing Your Phone
2
Select Settings > Basic > Backlight Timeout.
3
From the Backlight Timeout screen, scroll to the timeout you want, then
press the Select soft key.
The default timeout is 40 seconds.
Changing the Ring Type
You can select different ring types to distinguish different lines or phones from
each other.
To change the incoming ring type:
1
2
3
Press
.
Select Settings > Basic > Ring Type.
If multiple lines are configured on your phone, first select the line to
change from the list using the arrow keys.
4
Scroll to select the desired ring type.
To hear the selected ring type, press the Play soft key.
5
Press the Select soft key to change to the selected ring type.
If you configure your SoundPoint IP 450 phone with a silent ring, press the flashing
Line key or the Answer soft key to answer the call. If your handset is off hook, the
call is routed to the handset. If your handset is on hook, the call is routed to the
speaker.
Note
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Changing the Audible Ringer
The SoundPoint IP 450 phone can play the audible ringer of an incoming call
through any of its alerting destinations: the speaker, the handset, the headset
(if enabled), or the active destination.
If the Active destination is selected, the audible ringer is played through:
•
•
•
The speaker, by default.
The handset, if it is off-hook and the phone is idle.
Note
The headset, if it is connected and Headset Memory Mode is enabled (refer to
To change the audible ringer:
1
2
3
Press
.
Select Settings > Basic > Preferences > Audible Ringer.
Scroll to select the desired ring destination.
Choose Speaker, Handset, Headset, or Active as the alerting destination
for the audible ringer.
4
Press the Select soft key to change to the selected audible ringer.
Changing the Language
The SoundPoint IP 450 phone supports many languages.
To change the language:
1
2
Press
.
Select Settings > Basic > Preferences > Language.
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Customizing Your Phone
3
Scroll to highlight the language you want.
4
Press the Select soft key.
Text that appears on the screen will change to the language of your choice.
Changing the Background Picture
You can change the picture or design that appears on the screen. A default
background displays when the phone starts up (shown below). For more
information on selections, contact your system administrator.
Updating the background picture is an optional feature and may not be supported
on your particular system.
To change the graphic background:
1
2
Press
.
Select Settings > Basic > Preferences > Backgrounds.
Under certain circumstances, you may need make an additional menu selection,
Select Background, to actually select the background.
If your system administrator has configured the phone’s idle browser and you want
to view the background and not the idle browser, you can turn off the idle browser
by doing the following:
Note
•
•
Select Background > Prioritize Background.
Select Enable and press the Select soft key.
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3
Scroll to highlight the background you want.
4
Press the Select soft key.
One of the background selections is shown below.
Changing the Soft Key Label Color
You can change the soft key label color that appears on the graphic display. A
default soft key label color displays when the phone starts up (shown below).
For more information on selections, contact your system administrator.
To change the soft key label color:
1
2
Press
.
Select Settings > Basic > Preferences > Label Color.
Using the dialpad keys 1, 3, 7, and 9 change the soft key color to your desired
color. The Label soft key on the right reflects your changes.
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Customizing Your Phone
When the color of the label reaches a certain level of whiteness, “Cannot save this
color. Text might be unreadable.” appears and you are unable to save your
changes. This warning appears only the first time the color reaches that level.
Note
1
Press the Reset soft key if you want to reset the color to the default color.
Press the Undo soft key if you want to undo your last change.
Press the Save soft key if you want to accept your changes.
Muting the Microphone
During a call, press
. The Message Waiting Indicator turns red and a
microphone on the screen indicates that the other party (or parties) cannot
hear you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press
again.
Adjusting the Volume
Press
to adjust receiver volume during a call. Pressing
these keys in the idle state adjusts the ringer volume.
To conform to regulatory requirements, handset and headset volume will return to a
preset level after each call, unless your system administrator changes this.
Hands-free Speakerphone volume settings will be maintained across calls.
Note
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5
Troubleshooting Your Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your Polycom ®
SoundPoint® IP 450 phone. The tables in this chapter list possible trouble
symptoms, the likely causes of these problems, and the recommended
corrective actions to take.
•
•
•
•
•
•
•
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
If you require additional assistance, contact your system administrator.
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Power and Startup
Symptom
Problem
Corrective Action
There are power issues.
The SoundPoint IP 450 phone
has no power.
Do one of the following:
•
•
•
Verify that no lights appear on the
phone when it is powered up.
Check if the phone is properly plugged
into a functional AC outlet.
If using PoE, check that the ethernet
cable is properly plugged into the
phone and the outlet port. Contact
your system administrator to ensure
that you are using a powered port,
enabled for PoE.
•
•
•
•
Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
Try the phone in another room where
the electricity is known to be working
on a particular outlet.
If you are using POE, make sure the
network switch is supplying power.
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Troubleshooting Your Phone
Controls
Symptom
Problem
Corrective Action
Do one of the following:
The dial pad does not work.
The dial pad on the SoundPoint
IP 450 phone does not respond.
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
•
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
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Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 450 phone is
not in an active state.
Do one of the following:
•
•
Press the keys more slowly.
Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
•
•
•
Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Main Menu, for example.
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
Contact your system administrator
about restarting the phone to attempt
re-registration to the call server.
The screen shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
•
•
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
•
Contact your system administrator
about restarting the phone to attempt
re-registration to the call server.
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Troubleshooting Your Phone
Calling
Symptom
Problem
Corrective Action
Do one of the following:
There is no dial tone.
Power is not correctly applied to
the SoundPoint IP 450 phone.
•
•
Check that the screen is illuminated.
Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
•
If using in-line powering, have your
system administrator check that the
switch is supplying power to the
phone.
Dial tone is not present on one of
the audio modes.
Do one of the following:
•
Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present for one of audio modes.
•
If the dial tone exists on another audio
mode, connect a different handset or
headset to isolate the problem.
The phone is not registered.
Ring setting or volume is low.
Contact your system administrator.
Do one of the following:
The phone does not ring.
•
Adjust the ringing level from the front
panel using the volume up/down keys.
•
Check status of Handset, Headset (if
connected), and Hands-Free
Speakerphone.
Outbound or inbound calling is
unsuccessful.
Do one of the following:
•
Place a call to the phone under
investigation. Check that the screen
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
screen changes in response.
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Polycom SoundPoint IP 450 User Guide
Symptom
Problem
Corrective Action
The phone does not ring (cont.)
You turned off the ringer.
Do one of the following:
•
During an incoming call, lift the
handset, press the Speakerphone
key, or press the Headset key to
obtain a dial tone.
•
Press the ringing Line Key or the
Answer soft key to answer the call.
The ‘Service Unavailable’
displays on the screen.
The user pressed the New Call
soft key, dialed a number with the
handset on-hook, or attempted to
make a call from the contact
directory when the phone was
not registered, or all available
lines are in use.
Check with your system administrator to
see when your phone will be registered.
The line icon shows an
unregistered line icon.
The phone line is unregistered.
Contact your system administrator.
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Troubleshooting Your Phone
Displays
Symptom
Problem
Corrective Action
Do one of the following:
There is no display.
Power is not correctly applied to
the SoundPoint IP 450 phone.
The display is incorrect.
The display has bad contrast.
•
•
Check that the screen is illuminated.
Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
•
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The contrast needs adjustment.
Do one of the following:
•
•
•
Refer to Changing the Backlight
Reboot the phone to obtain a default
level of contrast.
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Outbound or inbound calling is
unsuccessful.
Do one of the following:
•
Place a call to the phone under
investigation. Check that the screen
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
screen changes in response.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
The display flickers.
A certain type of older
Do one of the following:
fluorescent lighting causes the
display to appear to flicker.
•
Move the Polycom SoundPoint IP 450
User Guide 450 SIP phone away from
the lights.
•
•
Replace the lights in your work
environment.
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
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Polycom SoundPoint IP 450 User Guide
Audio
Symptom
Problem
Corrective Action
There is no audio on the
headset.
The connections are not correct.
Do one of the following:
•
•
Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
You are using a headset and the
people you call hear echo.
There may be an issue with the
echo cancellation feature of your
headset.
Do the following:
•
Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
•
•
Using the arrow keys, select Enabled,
and then press the Select soft key.
Contact your system administrator.
Productivity Suite
Symptom
Problem
Corrective Action
You are trying to access one of
the following features, but it is not
available on your phone:
The license is not installed on
your phone or it has expired.
Do the following:
•
Press the Menu key, then select
Status > Licenses.
•
•
Corporate Directory
•
Using the arrow keys, verify that the
features that you want to use has a
valid license.
Recording and Playback of
Audio Calls
•
Managing Conferences
•
Contact your system administrator.
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
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Troubleshooting Your Phone
To test your phone hardware:
>> Press , and then select Status > Diagnostics > Test Hardware
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
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Polycom SoundPoint IP 450 User Guide
92
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Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide
94
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Polycom UC Software Menu System
95
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Polycom® SpectraLink® 8400 Series Wireless Telephone Deployment Guide
96
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Safety Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
7 - 97
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User Guide for the SoundPoint IP 450 Desktop Phone
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
7 - 98
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7
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using PoE (Power over Ethernet), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
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User Guide for the SoundPoint IP 450 Desktop Phone
Safety and Compliance (continued)
CE and VCCI Mark
This SoundPoint IP 450 SIP is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, UK.
WARNING Electrical Safety
This product is rated 24Vdc, 0.5A. When used with the optional external power supply, the power supply shall be a
Listed power supply with a LPS output, rated 24V, min. 500mA.
Russian Compliance - SoundPoint IP 450
Ministry of Information Technologies & Communication of the Russian Federation – Declaration of
Conformity. DoC # Д‐СПД‐2615, Expiry 27 October 2013.
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7
Safety and Compliance (continued)
Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/077
Special Conditions for the User Manual
PTC General Warning
1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the
product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item
will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor
does it imply that any product is compatible with all of Telecom's network services.
The Use of IP Networks through the PSTN
2. Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and
addressed. Telecom Access Standards recommends that suppliers, designers and installers using this
technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The
overall aim is to minimise delay, distortion and other transmission impairments, particularly for those calls
involving cellular and international networks, which already suffer extensive delay.
The Use of Voice Compression through the PSTN
3. Because of the extensive delay already experienced when calling cellular and international networks, some of
which is already caused by their use of voice compression technologies. Telecom Access Standards will only
approve G711 voice technology for use on the PSTN. G711 is an 'Instantaneous Speech encoding Technique'
whereas G729 and all its variants are considered 'Near Instantaneous' introducing additional delay into the
speech signal.
Echo cancellation
4. Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable
where CPE return loss is maintained within Telepermit limits. However, those private networks making use of
Voice over IP technology are required to provide echo cancellation for all voice calls. The combined effect of
audio / VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be
required.
Modification of this Polycom SoundPoint IP450 VoIP Telephone for the New Zealand network
5. All samples of Polycom SoundPoint IP450 VoIP Telephones connected to the Telecom network shall be
equipped with the following software Rev .5891. Equipped with this software batch the IP telephone is known
to comply with PTC220 speech signal delay requirements. Failure to equip the telephone with this version of
software when connected to a Telecom New Zealand network breaks the conditions of this Telepermit.
Australia
WARNING ALL SOUNDPOINT IP PHONES
With respect to section 5.4.3.11 of the Australian Communications Authority as Telecommunications Technical
Standard AS/ACIF S004 2006:
You should be aware that, under certain operating conditions, the handset earpiece may retain small metallic
objects. If this occurs, these objects should be removed before using the handset.
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User Guide for the SoundPoint IP 450 Desktop Phone
7 - 102
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®
End User License Agreement for Polycom Software
This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the
computer software included herewith and may include associated media, printed materials and online or
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to
the terms of this Agreement, do not install or use the Software Product, and return it to your place of
purchase for a full refund.
The Software Product is protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is
subject to the terms of this Agreement.
1. GRANT OF LICENSE.
Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the
Software Product included with the Polycom product that incorporates or uses the Software Product (the
“Product”). You may use the Software Product only in connection with the use of the Product. You are not
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in
the human readable code of the Software Product (source code). Except as provided below, this License
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other
rights in respect to the Software Product.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed
as a single product. Its component parts may not be separated for use on more than one Product.
2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of
any previous version for back-up purposes, only to be used in the event of failure of the original. All
copies of the Software Product must be marked with the proprietary notices provided on the original
Software Product. You may not reproduce the supporting documentation accompanying the Software
Product.
2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product.
2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software
Product or the supporting documentation.
2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided
you retain no copies, you transfer all of the Software Product (including all component parts, the media,
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any
transfer must include all prior versions of the Software Product. However, if the Software Product is
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.
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2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software
Product), the accompanying printed materials, and any copies of the Software Product are owned by
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is
the property of such content owner and may be protected by applicable law. This Agreement gives you no
rights in such content.
2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and
unauthorized use of, the Software Product.
2.8 Dual-Media Software. You may receive the Software Product in more than one medium. Regardless
of the type or size of medium you receive, you may use only one medium that is appropriate for your
single Product. You may not use or install the other medium on another Product.
2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this
Agreement.
3. SUPPORT SERVICES.
Polycom may provide you with support services related to the Software Product (“Support Services”). Use
of Support Services is governed by the Polycom policies and programs described in the
Polycom-provided materials. Any supplemental software code provided to you as part of the Support
Services is considered part of the Software Product and is subject to the terms and conditions of this
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,
Polycom may use such information for its business purposes, including for product support and
development. Polycom will not utilize such technical information in a form that personally identifies you.
4. TERMINATION.
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the
Software Product and all of its component parts. You may terminate this Agreement at any time by
destroying the Software Product and all of its component parts.
5. UPGRADES.
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software
programs that you licensed as a single product, the Software Product may be used and transferred only as
part of that single Software Product package and may not be separated for use on more than one Product.
6. WARRANTY AND WARRANTY EXCLUSIONS.
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable
written materials provided to you by Polycom, and Polycom support engineers will make commercially
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to
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refund the purchase price paid by you for any defective software product which is returned to Polycom
with a copy of your receipt, or to replace any defective media with software which substantially conforms
to applicable Polycom published specifications. Any replacement Software Product will be warranted for
the remainder of the original warranty period or thirty (30) days, whichever is longer.
6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE
OF THIS SOFTWARE PRODUCT.
POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
7. LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT
AGREEMENT.
8. DISCLAIMER.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the
limitation of incidental or consequential damages for certain products supplied to consumers, or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to you When the implied warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights
which may vary defending on local law.
9. EXPORT CONTROLS.
The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are
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not located in, under the control of, or a national or resident of any such country or on any such list. If you
obtained this Software Product outside of the United States, you are also agreeing that you will not export
or re-export it in violation of the laws of the country in which it was obtained.
10. MISCELLANEOUS.
10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such
laws are applied to agreements entered into and to be performed entirely within California between
California residents, and by the laws of the United States. The United Nations Convention on Contracts for
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this
Agreement.
10.2 General. This Agreement represents the complete agreement concerning this license and may
amended only by a writing executed by both parties. If any provision of this Agreement is held to be
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.
10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom
for any reason, please contact the Polycom office serving your country.
10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and
Commercial Computer Software Documentation are licensed to United States Government end users (1)
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the
terms of this Agreement.
Corporate Headquarters:
4750 Willow Road, Pleasanton, CA 94588,
USA
Phone: 925.924.6000
Israel Office:
94 Derech Em Hamoshavot P.O.B. 3654,
Petach-Tikva 49130, Israel
Phone: +972 3 925 1444
Fax: +972 3 921 1571
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Tarnspolis Park, Siriusdreef 41, 2132 Wt
Hoofddorp Netherlands
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