Panasonic Stereo Receiver KX VC500 User Manual

Operating Manual  
HD Visual Communication Unit  
Model No.  
KX-VC500  
Thank you for purchasing a Panasonic HD Visual Communication Unit.  
Please read this manual carefully before using this product and save this manual for future use.  
In this manual, the suffix of each model number (e.g., KX-VC500NA) is omitted unless necessary.  
Document Version: 2010-10  
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Introduction  
Selectable Video Source  
By connecting your computer or video camera to the KX-VC500, you can show your computer’s screen or  
video camera image to video conference call participants. (Page 49, Page 52)  
Encrypted Communication  
Packets sent for video conference calls can be encrypted to prevent packet leaks, tampering, or  
eavesdropping.  
Trademarks  
HDMI is a trademark or registered trademark of HDMI Licensing LLC in the United States and other  
countries.  
This product is licensed under the AVC Patent Portfolio License. This license permits the end user to  
perform, for personal and non-commercial use, only the following actions:  
Encode video in compliance with the AVC Standard (below, "AVC Video").  
Decode AVC Video that was encoded by a consumer engaged in both personal and non-commercial  
activity.  
Decode AVC Video obtained from a video provider licensed to provide AVC Video.  
Additional information may be obtained from MPEG LA, LLC. See http://www.mpegla.com.  
All other trademarks identified herein are the property of their respective owners.  
Open Source Software  
Parts of this product use Open Source Software supplied based on the conditions of the Free Software  
Foundation’s GPLs and/or LGPLs and other conditions. Relevant conditions apply to this software. Therefore,  
please read license information about GPLs and LGPLs, and information about other Open Source Software  
in the included CD-ROM before using this product. Also, some software parts of this product are licensed under  
the MOZILLA PUBLIC LICENSE (MPL). At least three (3) years from delivery of products, Panasonic will give  
to any third party who contacts us at the contact information provided below, for a charge of no more than the  
cost of physically distributing source code, a complete machine-readable copy of the corresponding source  
code and the copyright notices covered under GPL, LGPL, and MPL. Please note that software licensed under  
GPL, LGPL, and MPL is not under warranty.  
Contact Information  
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Introduction  
Precaution  
Notice for users in California  
This product contains a CR coin cell lithium battery that  
contains perchlorate material—special handling may  
apply.  
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Table of Contents  
Table of Contents  
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Table of Contents  
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Operating Manual  
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For Your Safety  
For Your Safety  
For Your Safety  
To prevent personal injury and/or damage to property,  
be sure to observe the following safety precautions.  
WARNING  
General  
The following symbols classify and describe the  
level of hazard and injury caused when this unit is  
operated or handled improperly.  
Follow all warnings and instructions  
marked on the unit.  
Power and Ground Connection  
WARNING  
The power source voltage of this unit is  
listed on the nameplate. Only plug the  
unit into an AC outlet with the proper  
voltage. If you use a cord with an  
unspecified current rating, the unit or  
plug may emit smoke or become hot to  
the touch.  
Denotes a potential hazard that could result in  
serious injury or death.  
CAUTION  
Do not connect the unit to the AC outlet,  
AC extension cords, etc., in a way that  
exceeds the power rating of, or does not  
comply with the instructions provided  
with, the AC outlet, AC extension cords,  
etc.  
Denotes a hazard that could result in minor injury or  
damage to the unit or other equipment.  
The following types of symbols are used to classify  
and describe the type of instructions to be  
observed. (The following symbols are examples.)  
To ensure safe operation the power cord  
supplied must be inserted into a  
standard three-prong AC outlet which is  
effectively grounded through the normal  
wiring.  
This symbol is used to alert users to a specific  
operating procedure that must not be performed.  
The fact that the equipment operates  
satisfactorily does not imply that the  
power point is grounded and that the  
installation is completely safe. For your  
safety, if in any doubt about the effective  
grounding of the power point, consult a  
qualified electrician.  
This symbol is used to alert users to a specific  
operating procedure that must be followed in order  
to operate the unit safely.  
Plug the power cord firmly into an AC  
outlet. Otherwise, it can cause fire or  
electric shock.  
Do not pull, bend, rest objects on, or  
chafe the power cord and plug. Damage  
to the power cord or plug can cause fire  
or electric shock.  
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For Your Safety  
Operating Safeguards  
To prevent fires, electric shock, injury, or  
damage to the unit, be sure to follow  
these guidelines when performing any  
wiring or cabling:  
a. Before performing any wiring or  
cabling, unplug the unit’s power cord  
from the outlet. After completing all  
wiring and cabling, plug the power  
cord back into the outlet.  
b. Do not place any objects on top of  
the cables connected to the unit.  
c. When running cables along the floor,  
use protectors to prevent the cables  
from being stepped on.  
Do not disassemble this unit. Only  
qualified personnel should service this  
unit. Disassembling the unit may expose  
you to dangerous voltages or other risks.  
Incorrect reassembly can cause electric  
shock.  
Do not alter the unit or modify any parts.  
Alteration or modification can cause fire  
or electric shock.  
If metal fragments or water gets into the  
unit, turn the unit off and unplug the unit  
immediately. Contact your dealer for  
service. Operating the contaminated unit  
can cause fire or electric shock.  
d. Do not run any cables under  
carpeting.  
Do not attempt to repair the power cord,  
or plug. If the power cord or plug is  
damaged or frayed, contact an  
authorized service representative for a  
replacement.  
Do not insert objects of any kind into this  
unit, as they may touch dangerous  
voltage points or short out parts that  
could result in a fire or electric shock.  
Do not use a unit in the vicinity of a gas  
leak to report the leak.  
Ensure that the plug connection is free  
of dust. In a damp environment, a  
contaminated connector can draw a  
significant amount of current that can  
generate heat, and eventually cause fire  
if left unattended over an extended  
period of time.  
Do not place the remote control in  
microwave ovens or on induction  
cookware.  
Clean the AC plug periodically with a  
soft, dry cloth to remove dust and other  
debris.  
Stop operation immediately if the unit  
emits smoke, excessive heat, abnormal  
smell or unusual noise. These conditions  
can cause fire or electric shock.  
Immediately turn the unit off, and unplug  
the power cord, and contact your dealer  
for service.  
Do not use the supplied power cord with  
any other device. It may cause fire or  
electric shock.  
Never open or remove unit covers that  
are screwed with screws. A high-voltage  
component can cause electric shock.  
Do not connect or disconnect the AC  
plug with wet hands. Danger of electric  
shock exists.  
When disconnecting the unit, grasp the  
plug instead of the cord. Pulling on a  
cord forcibly can damage it, and cause  
fire or electric shock.  
During thunderstorms, do not touch the  
unit and plug. It may cause an electric  
shock.  
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For Your Safety  
Battery  
Unplug the unit from the AC outlet and  
have it serviced by qualified service  
personnel in the following cases:  
a. If the unit does not operate  
according to the operating  
The battery contains diluted sulfuric  
acid, a very toxic substance. If the  
battery leaks and the liquid inside spills  
on the skin or clothing, immediately  
wash it off with plenty of clean water. If  
the liquid splashes into eyes,  
immediately flush the eyes with plenty of  
clean water and consult a doctor.  
Sulfuric acid in the eyes may cause loss  
of eyesight and acid on the skin will  
cause burns.  
instructions. Adjust only the controls  
that are explained in the operating  
instructions. Improper adjustment of  
other controls may result in damage  
and may require service by a  
qualified technician to restore the  
unit to normal operation.  
b. If the unit has been dropped or the  
cabinet has been damaged.  
c. If unit performance deteriorates.  
Do not charge, short, heat, break or  
throw in a fire, as it may result in the  
battery leaking, generating heat, or  
bursting.  
If damage to the unit exposes any  
internal parts, disconnect the power cord  
immediately and return the unit to your  
dealer.  
Do not connect the positive terminal and  
the negative terminal of the battery to  
each other with any metal object (such  
as wire).  
Installation  
Do not carry or store the batteries  
together with necklaces, hairpins, or  
other metal objects.  
Do not install the unit in any other way  
than described in relevant manuals.  
Do not mix old and new batteries or  
different types of batteries.  
Do not touch the unit, AC adaptor, AC  
adaptor cord, or AC cord during a  
lightning storm.  
Batteries that seem worn down or  
damaged should not be used. Using  
worn down or damaged batteries may  
result in leaking.  
The AC adaptor should be connected to  
a vertically oriented or floor-mounted AC  
outlet. Do not connect the AC adaptor to  
a ceiling-mounted AC outlet, as the  
weight of the adaptor may cause it to  
become disconnected.  
Do not use rechargeable batteries.  
Only connect the unit to the type of  
electric power specified on the label  
affixed to the unit. Confirm the type of  
electric power supplied to the installation  
site if necessary.  
Take the depleted batteries out of the  
remote control. Otherwise, the batteries  
may leak.  
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For Your Safety  
This product contains batteries. Replace  
only with the same or equivalent type.  
Improper use or replacement may cause  
overheating, rupture or explosion  
resulting in injury or fire. Dispose of used  
batteries according to the instructions of  
your local solid waste officials and local  
regulations.  
CAUTION  
Power  
When the unit is not used over an  
extended period of time, take the  
batteries out of the remote control.  
Otherwise, the batteries may leak. Do  
not use the leaked batteries.  
When replace the batteries for the  
remote control, use AA/R6 type dry cell.  
When the unit is not used over an  
extended period of time, switch it off and  
unplug it. If an unused unit is left  
connected to a power source for a long  
period, degraded insulation may cause  
electric shock, current leakage, or fire.  
Do not install the battery backwards so  
that the polarity is reversed.  
The unit should be used only with the  
power cord enclosed with the unit.  
Installation  
The unit should be kept free of dust,  
moisture, high temperature (more than  
40 °C [104 °F]) and vibration, and should  
not be exposed to direct sunlight.  
Place this unit on a flat surface. Serious  
damage and/or injury may result if the  
unit falls.  
Allow 10 cm (4 in) clearance around the  
unit for proper ventilation.  
Do not place the unit in an area close to  
fire. Doing so may cause fire.  
Battery  
Be sure to use the specified type of  
batteries only.  
Ensure that batteries are installed with  
correct polarity. Incorrectly installed  
batteries can burst or leak, resulting in  
spillage or injuries.  
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Before Operation  
Before Operation  
10. Avoid placing the device in areas with high  
Notes about Operation  
Please pay attention to the following points when using  
this device:  
humidity, and exposing it to rain.  
Neither the main unit nor the power plug is water  
resistant.  
1. Please contact your dealer for installing,  
upgrading, or repairing this device.  
11. The power outlet should be near the product  
and easily accessible.  
2. Do not forcefully hit or shake this device.  
Dropping or bumping this device can damage or  
break this device.  
About the Operating Environment  
This device includes a feature that automatically adjusts  
voice transmissions to improve clarity. After beginning  
a video conference call, adjustments to the call  
environment may not complete immediately, and as a  
result voices may cut out or echo. In such cases, at the  
beginning of the video conference call, be sure to speak  
in turn with other parties.  
3. Do not place this device in a freezer or other  
location where it is exposed to cold  
temperatures.  
Doing so may result in damage or malfunctions.  
4. Place this device at least 2 m (6 ft) away from  
radios, office equipment, microwave ovens, air  
conditioning units, etc.  
About Moving the Device  
Do not move this device while cords are still connected.  
Doing so may result in damage to the cords.  
Noise from electronic devices can cause static and  
interference in other devices.  
5. Do not place this device in a location where it is  
exposed to hydrogen sulfide, phosphorous,  
ammonia, sulfur, carbon, acid, dirt, toxic gas,  
etc.  
Other  
This device is a class A information technology  
device. Using this device in a residential setting can  
cause radio wave interference. In these cases, the  
user may be responsible for taking appropriate  
measures to prevent the interference.  
The unit may not operate in the event of a power  
failure.  
Doing so may result in damage, and the usable  
life-span of the device may decrease.  
6. Do not apply insecticides or other volatile  
liquids to the device, nor leave rubber bands or  
vinyl objects on the device for extended periods  
of time.  
The illustrations and screenshots in this manual are  
for reference only and may vary from the actual  
product.  
Doing so may result in alterations to the material or  
paint peeling off the device.  
7. Do not bring cards with magnetic strips, such  
as credit cards and telephone cards, near the  
microphone.  
Cards might become unusable.  
8. Do not bring the device near items that emit  
electromagnetic waves or that are magnetized  
(high-frequency sewing machines, electric  
welders, magnets, etc.).  
Doing so may result in static noise or damage.  
9. Keep the device at least 10 cm (4 in) away from  
all walls.  
If placed against a wall, the device may not be able  
to ventilate properly, which may lead to a system  
malfunction due to overheating.  
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Before Operation  
Data Security  
Privacy and Right of  
Publicity  
By installing and using this device, you are responsible  
for maintaining the privacy and usage rights of images  
and other data (including sound picked up by the  
microphone). Use this device accordingly.  
We recommend observing the security precautions  
described in this section, in order to prevent the  
disclosure of sensitive information.  
Panasonic is not responsible for any damages  
caused by improper use of this device.  
Preventing Data Loss  
Keep a separate record of all information stored in the  
contact list.  
Privacy is generally said to be, "A legal guarantee  
and right not to have the details of one’s personal  
life unreasonably publicized, and the right to be able  
to control information about oneself. In addition,  
right of publicity is a right not to have a likeness of  
one’s face or figure photographed and publicized  
without consent".  
Preventing Data Disclosure  
Do not place this device in a location that can be  
accessed or removed without authorization.  
If important information is saved on this device,  
store it in an appropriate location.  
Do not store sensitive personal information in the  
unit.  
In the following situations, make a record of  
information stored in the contact list and return the  
unit to the state it was in when purchased. Contact  
your dealer for details.  
When the Automatic Answer feature is enabled,  
transmission begins as soon as a video conference  
call is received. The receiver of the video  
conference call will begin transmitting as soon as  
the video conference call is received at any time,  
from any caller. Please be aware when the  
Automatic Answer feature is enabled, there is a risk  
that due to an unexpected, automatically answered  
video conference call, privacy rights may be  
violated or sensitive information may be transmitted  
to unauthorized parties.  
Before lending or disposing of the unit  
Before handing the unit over to a third party  
Before having the unit serviced  
Make sure the unit is serviced by only a certified  
technician.  
This device can register and store personal data (the  
contact list, connection history, etc.). In order to prevent  
the disclosure of data stored on this device, make sure  
to delete all data that is registered and stored on this  
device prior to disposing of, lending, or returning this  
device.  
Preventing Data Disclosure over the  
Network  
To ensure the security of private conversations,  
only connect the unit to a secure network.  
To prevent unauthorized access, only connect the  
unit to a network that is properly managed.  
Make sure all computers connected to the unit  
employ up-to-date security measures.  
To prevent illegal access from the Internet, activate  
a Firewall.  
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Before Operation  
Federal Communications Commission  
Requirements  
Federal Communications Commission Interference Statement  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference when the equipment is operated in a commercial environment. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions  
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential  
area is likely to cause harmful interference in which case the user will be required to correct the interference  
at his own expense.  
FCC Caution  
To assure continued compliance, (example - use only shielded interface cables when connecting  
to other devices). Any changes or modifications not expressly approved by the party responsible  
for compliance could void the user’s authority to operate this equipment.  
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Preparation  
Preparation  
Part Names and Usage  
Main Unit (Front)  
A
B
C
D
E
F
G
H
Power LED  
Shows the power status. The LED is red when the power is on and off when the power is off.  
Remote Control Signal Receiver  
Receives Remote Control signals. The maximum range of reception is approximately 8 m (26.2 ft) from  
front of the KX-VC500, and approximately 3 m (9.8 ft) from 20° on each side, total 40°.  
Start button  
Press to make or manually answer video conference calls. (Page 28, Page 37)  
End button  
Press to end a video conference call.  
Power button  
Status LED  
Shows the operational status of the KX-VC500. (Page 18)  
Home button  
One-Touch Connection buttons (LED lit)  
Press to select a dial destination from up to 5 destinations displayed on the Home screen. (Page 28)  
Note  
During a video conference call, buttons other than [Power] and [End] cannot be used.  
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Preparation  
Main Unit (Back)  
RS-232C terminal  
This terminal is not available for use.  
Used to connect the Boundary Microphone (optional). (Page 17)  
Audio In L/R jack (Page 20)  
Used to connect general-purpose microphones (not for the Boundary Microphone).  
Connect a LAN cable.  
Camera Control terminal  
This terminal is not available for use.  
Connect the main video camera with an HDMI cable.  
Sub Camera terminal  
Used to connect a second, sub video camera with an HDMI cable for sharing video contents apart from  
RGB terminal  
Used to connect a computer for sending screens to participants. (Page 49)  
Used to connect to the display with an HDMI cable.  
Used to connect to the display with a component video cable.  
Audio Out L/R jack (Page 23)  
Used to connect an amplifier or active speaker.  
GND terminal  
Used to connect a grounding wire when the power cord’s ground terminal connection is not available.  
Connect the power cord.  
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Preparation  
Remote Control  
Press to show the sub video camera’s images on your and the other party’s  
display during a video conference call. When not on a video conference call,  
the sub video camera’s images are shown on your display only. (Page 53)  
Press to show your computer’s  
Press to display/hide information  
about the other party, guide area  
and duration, during a call. (Page  
27)  
screen on your and the other party’s  
display during a video conference  
call. When not on a video conference  
call, the computer screen is shown  
on your display only. (Page 50)  
Press to change the layout of the  
screen during a call. (Page 39)  
Press to enter screen standby mode.  
(Page 18)  
Press to return to the main video  
camera after showing images from a  
computer or sub video camera.  
(Page 51, 53)  
Press to make or manually answer  
video conference calls. (Page 28, 37)  
Press to display the Menu screen.  
(Page 26)  
Press to end a call.  
Press to move the cursor and select  
items.  
Press to confirm the selected item or  
entered information.  
Press to return to the previous  
screen.  
Press to display the Home screen.  
(Page 25)  
Press to adjust the volume during a  
call. Press [+] to increase and [–] to  
decrease the volume. (Page 45)  
Press to select the feature assigned  
to each color. Available features are  
displayed in the guide area. (Page  
25)  
Press to select a tone (equalizer)  
setting during a call. (Page 48)  
This button is not available for use.  
Press to mute the microphone  
during a call, so that the other party  
cannot hear your voice. (Page 46)  
Press to display the connection  
status of the network and peripheral  
devices. (Page 56)  
Press to display your contact list.  
This can only be pressed from the  
Home screen.  
Press to dial or perform settings where inputting digits/characters is  
required. (Page 79)  
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Preparation  
Boundary Microphone (Optional Accessory)  
Boundary Microphone  
(Proprietary cable included.  
Cable length: approx. 8.5 m  
[approx. 28 ft])  
B
A
Part No.: KX-VCA001  
MIC Mute button  
Press to mute your own voice so that other video conference call participants cannot hear you.  
LED  
Indicate the operational status of the Boundary Microphone.  
Red (on): Microphone is muted.  
Green (on): Transmitting  
Orange (blinking in 1 second intervals): Starting up  
Off: No transmission in progress  
Note  
Up to 4 Boundary Microphones can be connected in cascade.  
Contact your dealer for purchase information.  
Federal Communications Commission Requirements  
Federal Communications Commission Interference Statement  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference when the equipment is operated in a commercial environment. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions  
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential  
area is likely to cause harmful interference in which case the user will be required to correct the interference  
at his own expense.  
FCC Caution  
To assure continued compliance, (example - use only shielded interface cables when connecting  
to other devices). Any changes or modifications not expressly approved by the party responsible  
for compliance could void the user’s authority to operate this equipment.  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)  
This device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
For Canada Users  
This Class A digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.  
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Preparation  
LED Patterns  
LEDs indicate the operational status of the KX-VC500, as follows:  
LED pattern  
Status  
Slow blue flashing  
Starting up  
Idle state  
Blue on  
In a video conference call (including when dialing,  
receiving a video conference call, and being disconnected)  
Orange on  
Self diagnosis is being performed.  
Mismatch of field frequency*1 between the KX-VC500 and  
display. (After 30 seconds the flashing will stop and the  
KX-VC500 will restart in safe mode.)  
Orange flashing  
Red on  
An error has occurred.  
Maintenance is being performed.  
Red flashing  
Off  
A serious error has occurred.  
Power is off.  
In screen standby mode  
*1  
Devices such as the display or video camera operate with a particular field frequency, depending on their video format. For details  
on the field frequency, contact your dealer.  
Screen Standby  
When there is no video conference call transmission, and the KX-VC500 or remote control is not operated for  
more than 10 minutes (default), or when the remote control’s [Video Out On/Off] button is pressed, the  
KX-VC500 enters screen standby mode. Video out to the display is suspended and the status LED turns off.  
Screen standby mode ends when the KX-VC500 or remote control is operated, or when a video conference  
call is received.  
Notice  
If screen standby mode ends and no image is visible, check to see if the display or video camera’s  
power saving settings are enabled. Check each device’s manual for more information about its power  
saving settings.  
Note  
You can change the length of time until the KX-VC500 enters screen standby mode. (Page 74)  
The KX-VC500 will not enter screen standby mode while displaying a computer’s screen or a sub video  
camera’s image, even if the KX-VC500 or remote control is not operated for a period of time.  
When the KX-VC500 or remote control is operated and screen standby mode ends, the Home screen  
will be displayed.  
If a button is pressed on the KX-VC500 or remote control to end screen standby mode, that button’s  
operation is not performed in that case.  
If screen standby mode begins while editing information in the contact list or other screen, any unsaved  
changes will be lost.  
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Preparation  
It takes about 7 seconds to return from screen standby mode. (The length of time may vary depending  
on the type of display you are using.)  
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Preparation  
2. Connect the display.  
Connect the display to the HDMI terminal on the  
Connecting the  
KX-VC500  
This section describes how to connect the main video  
camera, display, microphone, LAN cable and power  
cord.  
back of the KX-VC500 using an HDMI cable  
(B).  
Note  
If your display is not compatible with HDMI,  
use a component cable (Page 23). Since  
sound signals are not transmitted when  
using a component cable, connect an  
amplifier/active speaker. (Page 23)  
3. Connect a microphone.  
Boundary Microphone (optional)  
Connect the Boundary Microphone to the MIC jack  
on the back of the KX-VC500 using the proprietary  
cable (C).  
E
Use only the included cable.  
Push and turn the connector of the proprietary  
cable until it clicks. If the connector does not  
click, try reconnecting the cable with the top and  
bottom of the connector reversed.  
F
To grounded AC  
To a router  
outlet  
General-purpose microphone  
Connect the microphone to the Audio In L/R jack on  
the back of the KX-VC500 using the stereo pin plug  
cable (D) after amplifying the signal to line level  
using a device such as a microphone amplifier.  
C
A
Connect the microphone correctly, as follows:  
Left channel ® L  
Right channel ® R  
D
B
Note  
When connecting both the Boundary  
Microphone and a general-purpose  
microphone, both microphones can be used  
simultaneously.  
To each device  
To a display  
4. Connect to the network.  
Connect a router to the LAN jack on the back of  
Notice  
Use only the included power cord.  
the KX-VC500 using a category 5 or greater  
LAN cable (E).  
Note  
Make sure to read the instruction manuals for  
all devices being connected.  
Note  
Set the hub/router to Auto Negotiation  
mode.  
1. Connect the main video camera.  
Connect the main video camera to the Main  
Camera terminal on the back of the KX-VC500  
using an HDMI cable (A).  
If the system is set to 100M Full Duplex, it  
is necessary to change the system setting.  
For details, contact your dealer.  
Do not connect to a hub/router set to Half  
Duplex.  
For more details about routers and DCEs,  
refer to the documentation for each device.  
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Preparation  
Also, Boundary Microphones and general-purpose  
microphones can be used simultaneously.  
5. Insert the included power cord (F) into the AC IN  
terminal on the back of the KX-VC500.  
Use only the included power cord.  
6. Plug in the power cord into the power outlet.  
Choose an outlet that is convenient for  
plugging/unplugging.  
System Layout Examples  
Display and Main Video Camera  
Note  
Place the display and main video camera at the same  
side of the room.  
Make sure that the microphones are placed at  
least 1 m (3.3 ft) away from the display and  
speakers.  
Do not connect more than 4 Boundary  
Microphones. Doing so will cause all Boundary  
Microphones to stop working.  
Monaural or stereo can be selected for the  
output of microphones through system settings.  
Layout examples (the grey circle indicates the  
microphone’s range):  
Display  
4 m  
(13.1 ft)  
Microphone  
Note  
Microphones  
Up to 4 Boundary Microphones can be connected in  
cascade. There are no separate terminals for input and  
output on the Boundary Microphones.  
Display  
4 m  
(13.1 ft)  
4 m  
(13.1 ft)  
Microphone  
Microphone  
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Preparation  
Noise  
level/  
Micro–  
phone  
40 dBsplA 45 dBsplA 50 dBsplA  
(a quiet  
room)  
(a regular  
room)  
(a noisy  
room)  
4 m  
(13.1 ft)  
Display  
4 m  
(13.1 ft)  
approx.  
3 m  
approx.  
2.2 m  
approx.  
1.2 m  
Microphone  
1
2
3
4
(approx.  
9.8 ft)  
(approx.  
7.2 ft)  
(approx.  
3.9 ft)  
Microphone  
4 m  
(13.1 ft)  
approx.  
2.8 m  
(approx.  
9.2 ft)  
approx.  
1.5 m  
(approx.  
4.9 ft)  
approx.  
1 m  
(approx.  
3.3 ft)  
Microphone  
approx.  
2.3 m  
(approx.  
7.5 ft)  
approx.  
1.3 m  
(approx.  
4.3 ft)  
4 m  
4 m  
(13.1 ft)  
(13.1 ft)  
Microphone  
Display  
approx.  
2 m  
(approx.  
6.6 ft)  
approx.  
1.1 m  
(approx.  
3.6 ft)  
Microphone  
4 m  
(13.1 ft)  
Microphone  
4 m  
(13.1 ft)  
Microphone  
The range of each microphone (the radius of the circle  
with a microphone at the centre) varies according to the  
level of surrounding and the number of microphones  
being used. Place microphones accordingly, referring  
to the following table.  
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Preparation  
Amplifier/Active Speaker  
Connection  
Connecting the Display with a  
Component Cable  
This section describes how to connect an amplifier/  
active speaker.  
If your display does not have an HDMI terminal, use a  
component cable for connection.  
1. Connect the display to the Component terminal on  
the back of the KX-VC500 using a component  
cable.  
1. Connect the amplifier/active speaker to the Audio  
Out L/R jack on the back of the KX-VC500 using a  
stereo pin plug cable.  
Note  
Connect the amplifier/active speaker  
correctly, as follows:  
Left channel ® L  
Right channel ® R  
For more details about the amplifier or  
active speaker, refer to the documentation  
for the corresponding device.  
Layout example:  
Place the speakers either side of the display, as follows:  
Speaker  
Display  
Main  
video  
camera  
Microphone  
Speaker  
Notice  
Place the speakers either side of the display. If  
you place the display at the front of the room  
and the speakers at the back, the microphone’s  
left/right spatial direction may be reversed, and  
the orientation of the image and sound will not  
match on the other party’s side.  
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Preparation  
Turning the Power On/Off  
Note  
Make sure that peripheral devices (e.g., display, main video camera) are turned on.  
1
Press the [Power] button on the front of the KX-VC500.  
1
The Power LED and all of the One-Touch  
Connection button LEDs turn on. Then, the  
One-Touch Connection button LEDs turn off, the  
Status LED starts flashing blue slowly, and the  
Home screen is displayed.  
When the power is turned off, the Power LED turns  
off.  
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Preparation  
Screen Display  
Home Screen (Idle Screen)  
Displayed when the power is turned on. Also displayed when the [Home] button is pressed on the  
KX-VC500 or on the remote control.  
A
B
C
F
D
E
Main Video Camera Image  
Displays the video from the main video camera.  
Unit Information  
Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status.  
Group/Site  
Displays the name/group name assigned to One-Touch Connection number 1 through 5. If the name is  
too long to display, it will be shortened and ended with "...".  
Remote Control ID  
Displays the remote control ID of the KX-VC500 when it is set. (Page 68)  
Guide  
Displays operations you can perform with the remote control.  
Status Indication  
The status of the KX-VC500 is displayed with an icon.  
Icon  
Status  
Microphone is muted.  
LAN cable or peripheral connection error (no connection, device error, etc.).  
Note  
If the MIC detection setting has been disabled through system settings  
disconnected. However, if there are no connections, or there is a device error in  
other devices such as the LAN cable, the icon will be displayed.  
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Menu Screen (Idle Screen)  
Displayed when [Menu] is pressed on the remote control. Displays operations you can perform and settings  
you can change.  
A
B
D
C
E
C
Main Video Camera Image  
Displays the video from the main video camera.  
Unit Information  
Displays the KX-VC500’s name, IP address, maximum bandwidth and encryption status.  
Guide  
Displays operations you can perform with the remote control when performing features or changing  
settings.  
Menu List  
Displays the various functions you can use and settings available to change.  
Status Indication  
The status of the KX-VC500 is displayed with an icon. (Page 25)  
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Preparation  
Video Conference Call Screen  
A
B
C
D
E
F
G
Other party’s information  
When registered in the contact list: The other party’s name/group name is displayed.  
When not registered in the contact list: The other party’s IP address is displayed.  
Network Status Indication  
This icon is displayed when the network is busy. The icon can be used as a measure for indicating network  
congestion.  
The main color of the icon is as follows:  
Red (network is very congested)  
Yellow (network is congested)  
Blue (normal status)  
When the network returns to normal, the icon disappears after turning blue.  
Note  
If the red icon is displayed continuously, contact your network administrator.  
During multiple party video conference calls, the icon is displayed on each site screen, but not on  
your own image. Also, the icon is not displayed when the video conference call screen is not visible  
due to a layout change.  
Video Image  
Displays the other party’s video, your own video, or video from the secondary video input such as a  
computer display or a sub video camera. (Page 49, Page 52)  
Subscreen  
Depending on the screen layout, your own video or the other party’s video is displayed here. (Page 39,  
Duration  
Displays the duration of the current video conference call.  
Guide  
Displays operations you can perform with the remote control.  
Status Indication  
The status of the KX-VC500 is displayed with an icon. (Page 25)  
Note  
Pressing [Full Screen] on the remote control will hide or unhide the other party’s information, duration,  
and guide displays. However, the network status indication will not be hidden.  
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Starting a Video Conference  
S
Making a Video Conference Call  
You can make a video conference call using one of the following methods.  
Note  
t
a
r
t
i
During a video conference call, you cannot perform the following operations:  
n
g
a
V
i
Pressing [Menu] to display the Menu screen.  
Pressing [Contact] to display the contact list screen.  
Make sure that peripheral devices (e.g., display, main video camera) are turned on.  
If a called party does not answer a video conference call within approximately 60 seconds, the call will  
be terminated automatically.  
2-party/3-party/4-party video conference calls can be made using the outgoing call history.  
Only 2-party video conference calls can be made using the incoming call history.  
You cannot add parties to an existing video conference call.  
d
e
o
C
o
n
f
During a 3-party/4-party video conference call, even if only one party ends the video conference call,  
the rest of the parties will also be disconnected.  
A video conference call will start with only the parties that answered the call. For example, if only one  
party answers a 4-party video conference call, the video conference call will start as a 2-party video  
conference call.  
e
r
e
n
c
e
Calling Using Speed Dial (2-party Conference/3-party Conference/  
4-party Conference)  
Note  
To call using speed dial, you need to have a speed dial number programmed in "Speed Dial" in the  
Calling from the Home Screen (Operation with the Main Unit)  
1
Press [Home].  
1
2
3
4
The Home screen is displayed.  
2
Press [One-Touch Connection] (1 to 5).  
The LED for the One-Touch Connection number  
you pressed lights up.  
The information registered to the selected  
One-Touch Connection number is displayed.  
3
Press [Start] to start the call.  
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Starting a Video Conference  
4
When you want to end the call, press [End].  
The Home screen is displayed.  
Calling from the Home Screen (Operation with the Remote Control)  
1
Press [Home].  
The Home screen is displayed.  
2
With the dial keys, enter a One-Touch Connection number  
(1 to 5).  
3
1
4
The information registered in the selected One-Touch  
Connection number is displayed.  
2
3
4
Press [Start] to start the call.  
You can also start the call pressing [Enter].  
When you want to end the call, press [End].  
The Home screen is displayed.  
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Starting a Video Conference  
Calling from the Menu Screen (Operation with the Remote Control)  
Note  
From the Menu screen, you can make a video conference call using up to 99 speed dial numbers (1  
to 99). (From the Home screen, you can make a video conference call using up to 5 One-Touch  
Connection numbers [1 to 5].)  
1
2
Press [Menu].  
The Menu screen is displayed.  
Select "Contact List" using [ ][ ] and press [Enter].  
1
5
2
The contact list screen is displayed.  
6
3
Note  
If you press [G], the contact list modification  
screen will be displayed and the entry can be  
3
Press [Y].  
4
The speed dial screen is displayed. Entries are  
displayed in speed dial number order.  
4
5
6
With the dial keys, enter a speed dial number (1 to 99).  
Press [Start] to start the call.  
When you want to end the call, press [End].  
The Home screen is displayed.  
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Starting a Video Conference  
Calling from the Contact List (2-party Conference/3-party  
Conference/4-party Conference)  
1
Press [Menu].  
The Menu screen is displayed.  
2
Select "Contact List" using [ ][ ] and press  
[Enter].  
1
4
2, 3  
5
The contact list screen is displayed. The entries are  
grouped in the index tabs and displayed in  
alphabetical order of "Group/Site".  
3
Note  
You can also open the contact list screen  
pressing [Contact] from the Home screen.  
3
Select the entry you want to call using [ ][ ].  
You can switch the index tab back and forth using  
][ ]. (Index tabs in which no entries exist will be  
[
skipped.)  
Press a numeric button on the remote control to  
switch to the index tab assigned to that button, as  
shown below.  
Numeric button  
Index Tab  
1
2
3
4
5
6
7
8
9
0
*
ABC  
DEF  
GHI  
JKL  
MNO  
PQRS  
TUV  
WXYZ  
0-9  
-&;/  
#
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Starting a Video Conference  
4
5
Press [Start] to start the call.  
When you want to end the call, press [End].  
The Home screen is displayed.  
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Starting a Video Conference  
Calling by Entering an IP Address  
You can make a video conference call by entering the IP address of the party you want to call.  
1
2
Press [Menu].  
The Menu screen is displayed.  
Select "Manual Dial" using [ ][ ] and press  
[Enter].  
1
4
2
5
The input screen is displayed.  
3
Note  
You can press [R] or [G] to switch the screen to  
that button’s pre-assigned screen to enter the IP  
addresses of multiple parties. The screen  
displayed by each button depends on the screen  
currently in use.  
Display  
1 point  
Input Screen  
Input screen 1  
(2-party Conference)  
Input screen 2  
(3-party Conference)  
2 points  
3 points  
Input screen 3  
(4-party Conference)  
Example: When using Input screen 1  
[R]: The screen will be switched to Input  
screen 2.  
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Starting a Video Conference  
[G]: The screen will be switched to Input screen 3.  
IP addresses will be cleared if you move to another  
input screen without pressing [Start].  
3
Enter the IP address.  
If the IP address contains 1 or 2 digit numbers, enter  
these numbers as they are. Do not enter like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
Note  
You can refer to the contact list when entering  
the IP address, by following the procedure  
below:  
1. Press [B].  
The contact list screen is displayed.  
2. Use [ ][ ] to select the contact you want  
to refer to.  
You can use [ ][ ] to select the  
You can use the numeric buttons of the  
remote control to select the displayed  
3. Press [Enter].  
The display returns to the input screen.  
You cannot enter the IP address using the call  
history.  
4
5
Press [Start] to start the call.  
You can also start the call by pressing [Enter].  
When you want to end the call, press [End].  
The Home screen is displayed.  
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Starting a Video Conference  
Calling from the Call History  
You can make a video conference call from the call history. The call history is divided into outgoing and incoming  
calls. The last 30 video conference calls made and received are stored in the outgoing and incoming call history.  
Information such as the contact name or IP address, the date and time, the duration of the call, and the result  
of the call is displayed for each call on the outgoing call history screen and incoming call history screen. If the  
IP address of an entry in the call history is deleted from or edited in the contact list, the contact name in the  
call history entry will be replaced by the IP address.  
Outgoing Call History:  
2-party/3-party/4-party video conference calls can be made using the outgoing call history.  
If consecutive video conference calls are made to the same destination, only the latest call will appear in  
the outgoing call history.  
For video conference calls made using the contact list, the contact name is displayed. For video conference  
calls made by entering the IP address directly, the IP address is displayed. (The IP address is also displayed  
even if a matching entry exists in the contact list.)  
Incoming Call History:  
Only 2-party video conference calls can be made using the incoming call history.  
If consecutive unanswered video conference calls are received from the same party, only the latest call  
will appear in the incoming call history.  
If the calling party’s IP address is registered in the contact list, the contact name is displayed. Otherwise,  
the IP address is displayed.  
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Starting a Video Conference  
1
2
Press [Menu].  
The Menu screen is displayed.  
Select "Call History" using [ ][ ] and press  
[Enter].  
1
4
2, 3  
5
The outgoing call history screen is displayed.  
Note  
The result of the video conference call is  
displayed in the "Call result" column as follows:  
: The video conference call was  
established.  
: The video conference call was not  
established.  
To move to the incoming call history screen,  
press [G]. You can switch between the outgoing  
call history screen and the incoming call history  
screen by pressing [G].  
In the incoming call history, if a party is not  
registered in your contact list, their IP address  
will be displayed.  
In the outgoing call history, if a party is registered  
in your contact list, the contact name is  
displayed. However, when calling by entering an  
IP address, even if the party is registered in your  
contact list, their IP address is displayed.  
When a contact in the incoming call history is  
newly added to your contact list, the incoming  
call history will be updated to display the  
contact’s information from the contact list.  
When a party that is not registered in your  
contact list is selected, if you press [B], the  
contact list registration screen will be displayed  
and a new contact can be registered.  
3
4
5
Select the party you want to call using [ ][ ].  
Press [Start] to start the call.  
When you want to end the call, press [End].  
The Home screen is displayed.  
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Starting a Video Conference  
Answering a Video Conference Call  
Depending on your setting, you can either respond to a request to participate in a video conference call  
manually (manual answer) or automatically (automatic answer). (Page 63)  
Note  
Make sure that peripheral devices (e.g., display, main video camera) are turned on.  
When Manual Answer is Set  
When a video conference call is incoming there will be an incoming call ring, and a dialog box is displayed.  
When the caller is registered in the contact list, the caller’s  
group/site is displayed.  
When the caller is not registered, the caller’s IP address is  
displayed.  
Operation with the Main Unit  
1
Press [Start].  
The video conference begins.  
1
Operation with the Remote Control  
1
Press [Start].  
You can also answer the video  
conference call by pressing [Enter].  
The video conference begins.  
1
Note  
If you do not answer a video conference call within approximately 60 seconds, the call will be terminated  
automatically.  
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Starting a Video Conference  
When Automatic Answer is Set  
When a video conference call is incoming the call will be automatically answered after one ring, and  
transmission then begins.  
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Changing the Screen Layout  
C
h
a
n
g
i
Changing the Screen Layout during a 2-party Video  
Conference Call  
You can choose from 3 different screen layouts when taking part in a 2-party video conference call.  
1
Press [Layout].  
n
g
t
The screen will cycle through the available layouts  
1
each time you press [Layout].  
h
e
S
c
r
Layout 1: The other party’s image is displayed  
full screen.  
Layout 2: The other party’s image is displayed  
full screen, and your own image is displayed in  
the upper right subscreen.  
e
e
n
L
a
y
o
u
t
Layout 3: Your own image is displayed full  
screen.  
Layout 1  
Layout 2  
B
A
A
Layout 3  
A: Other Site  
B: This Site  
B
Note  
You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout.  
[B] "Other Site": Layout 1  
[R] "Both Sites": Layout 2  
[G] "This Site": Layout 3  
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Changing the Screen Layout  
Changing the Screen Layout during a 3-party Video  
Conference Call  
You can choose from 4 different screen layouts when taking part in a 3-party (This Site, Site 1, Site 2) video  
conference call.  
1
Press [Layout].  
The screen will cycle through the available layouts  
each time you press [Layout].  
1
Layout 1: Image of Site 1 on the left and image  
of Site 2 on the right.  
Layout 2: Image of Site 1 is displayed full screen  
and image of Site 2 is displayed in the upper right  
subscreen.  
Layout 3: Image of Site 2 is displayed full screen  
and image of Site 1 is displayed in the upper left  
subscreen.  
Layout 4: Your own image is displayed full  
screen.  
Layout 1  
Layout 2  
B
A
B
A
Layout 4  
Layout 3  
A
B
C
A: Site 1  
B: Site 2  
C: This Site  
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Changing the Screen Layout  
Note  
You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. The  
layout displayed by each button depends on the screen layout currently in use.  
Display  
Side by Side  
Screen Layout  
Layout 1  
Site 1(2)  
(Site 1) 2  
This Site  
Layout 2  
Layout 3  
Layout 4  
Example: When using Layout 2  
[B]: The screen layout will be switched to Layout 3.  
[R]: The screen layout will be switched to Layout 4.  
[G]: The screen layout will be switched to Layout 1.  
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Changing the Screen Layout  
Changing the Screen Layout during a 4-party Video  
Conference Call  
You can choose from 6 different screen layouts when taking part in a 4-party (This Site, Site 1, Site 2, Site 3)  
video conference call.  
1
Press [Layout].  
The screen will cycle through the available layouts  
each time you press [Layout].  
1
Layout 1: The images are displayed as follows:  
Site 1: upper left  
Site 2: bottom middle  
Site 3: upper right  
Layout 2: The images are displayed as follows:  
Site 1: upper left  
Site 2: lower left  
Site 3: upper right  
This Site: lower right  
Layout 3: The image of Site 1 is displayed full  
screen.  
Layout 4: The image of Site 2 is displayed full  
screen.  
Layout 5: The image of Site 3 is displayed full  
screen.  
Layout 6: Your own image is displayed full  
screen.  
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Changing the Screen Layout  
Layout 1  
Layout 2*¹  
A
B
C
D
A
C
B
Layout 6  
Layout 3  
D
A
Layout 5  
Layout 4  
C
B
A: Site 1  
B: Site 2  
C: Site 3  
D: This site  
*1 Image edges are trimmed and the image is centered.  
Note  
You can press [B], [R], or [G] to switch the screen layout to that button’s pre-assigned layout. The  
layout displayed by each button depends on the screen layout currently in use.  
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Changing the Screen Layout  
Display  
Screen Layout  
Layout 1  
Remote sites  
All Sites  
Site 1  
Layout 2  
Layout 3  
Layout 4  
Layout 5  
Layout 6  
Site 2  
Site 3  
This Site  
Example: When using Layout 3  
[B]: The screen layout will be switched to Layout 1.  
[R]: The screen layout will be switched to Layout 2.  
[G]: The screen layout will be switched to Layout 6.  
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Adjusting the Volume and Tone  
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Adjusting the Volume  
You can adjust the volume during a video conference call.  
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1
Press [Volume (+/–)].  
The volume level bar is displayed at the bottom of  
the screen.  
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2
Adjust the volume using [Volume (+/–)].  
Pressing [+] will increase the volume of the other  
party’s voice.  
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Pressing [–] will decrease the volume of the other  
party’s voice.  
1, 2  
3
After about 3 seconds, the volume level bar disappears.  
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Note  
You can set the volume level of a video conference call before starting the call. (Page 62)  
After ending a video conference call, the volume level returns to the volume level set before starting  
the call.  
You cannot adjust the display’s volume.  
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Adjusting the Volume and Tone  
Muting the Microphone  
During a video conference call, you can mute the microphone so that your voice cannot be heard by the other  
party. You will be able to hear the other party’s voice, but they will not be able to hear you.  
Note  
You can set the microphone(s) to be mute at the start of a received video conference call.  
Muting the Microphone (Operation with the Remote Control)  
1
Press [MIC Mute].  
An icon appears in the status display area of the  
screen (Page 25), and the LED light on the Boundary  
Microphone (Page 17) becomes red. Make sure the  
color of the LED changes.  
Pressing [MIC Mute] again will unmute the  
microphone.  
1
Muting the Microphone (Operation with the Boundary Microphone)  
1
Press the MIC Mute button.  
1
An icon appears in the status display area of the  
screen (Page 25), and the LED light on the Boundary  
Microphone (Page 17) becomes red. Make sure the  
color of the LED changes.  
Pressing the MIC Mute button again will unmute the  
microphone.  
Note  
When multiple Boundary Microphones are  
connected, pressing the MIC Mute button of  
one Boundary Microphone will mute all  
Boundary Microphones.  
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Adjusting the Volume and Tone  
Reducing Microphone Noise  
You can reduce the amount of ambient noise picked up by the microphone (shuffling of papers, etc.) during a  
video conference call. When noise reduction is in effect, the volume level of voices may also be reduced.  
1
Press [Y].  
"Whisper Mode [ON]" is displayed, and noise  
reduction is enabled.  
1
Pressing [Y] again will display "Whisper Mode  
[OFF]", and noise reduction is disabled.  
Note  
You can set whether to enable noise reduction  
for a video conference call before starting the  
After a video conference call is finished, the  
noise reduction setting returns to the value set  
before starting the call.  
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Adjusting the Volume and Tone  
Adjusting the Tone  
You can adjust the tone during a video conference call.  
1
Press [Tone ( / )].  
The tone control dialog box appears, and the current  
tone setting is displayed.  
1, 2  
2
Press [Tone ( / )] to select a tone setting.  
"More Highs": high-pitched sounds are amplified.  
"Standard": default sound.  
"More Lows": low-pitched sounds are amplified.  
"Voice": makes voices easier to hear when there is  
a high level of ambient noise.  
"Music": makes sounds with a broad frequency,  
such as music, easier to hear.  
3
After about 3 seconds, the tone control dialog box  
disappears.  
Note  
You can set the tone of a video conference call before starting the call. (Page 62)  
After a video conference call is finished, the tone setting returns to the value set before starting the  
call.  
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Displaying Other Video Sources  
D
Displaying a Computer’s Screen  
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You can display a computer’s screen on your display and to other parties by connecting the computer to the  
KX-VC500.  
This is convenient when explaining something on the computer’s screen while showing it to others, for example.  
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Main video camera  
Computer  
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Router  
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1
DCE  
DCE  
*
*
Internet  
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*1  
DCE: Data Circuit-terminating Equipment  
Connecting the Computer  
Make sure the cable used has the correct connector shapes to connect to both your computer and to the  
KX-VC500.  
You can connect or disconnect the computer during a video conference call.  
You can only display one computer’s screen at a time.  
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Displaying Other Video Sources  
The computer screen resolutions supported by the KX-VC500 are VGA (640 ´ 480), SVGA (800 ´ 600),  
and XGA (1024 ´ 768).  
SXGA (1280 ´ 1024) is not supported. For each resolution, the following settings are supported:  
Resolution  
Refresh Rate (Hz)  
60/72/75/85  
VGA  
SVGA  
XGA  
60/72/75/85  
60/70/75/85  
Displaying the Computer’s Screen  
You can switch the display from the main video camera to the computer screen during a video conference call.  
1
Press [PC].  
The computer’s screen is displayed. The computer  
screen is also shown on the other party’s display.  
1
2
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Displaying Other Video Sources  
Note  
Pressing [Full Screen] on the remote control will  
hide or unhide the other party’s information,  
duration, and guide displays.  
While displaying your computer’s screen, the  
other party cannot press [PC] to display their  
own computer’s screen.  
If a sub video camera is connected, you can also  
switch to the sub video camera image by  
pressing [Camera Sub] (Page 52). Only the  
party that pressed [PC] can perform this  
operation. To return to displaying your  
computer’s screen, press [PC].  
While displaying your computer’s screen, you  
can switch to displaying the other party’s image  
in Layout 1 by pressing [B] (Page 39, Page 40,  
perform this operation, and the other party  
cannot confirm if you are viewing your  
computer’s screen or the other party’s image.  
When viewing the other party’s image, the  
screen layout is fixed to Layout 1. To return to  
displaying your computer’s screen, press [B].  
2
Press [Camera Main] to return to showing the main  
video camera’s image.  
Note  
Only the party that pressed the [PC] button can  
perform this operation.  
Note  
On the Home screen, you can also display the  
computer’s screen on your display by pressing [PC].  
While the computer’s screen is displayed, the  
KX-VC500 will not enter screen standby mode.  
To return to the Home screen, press [Camera  
Main].  
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Displaying Other Video Sources  
Displaying the Sub Video Camera’s Image  
When a sub video camera is connected to the KX-VC500, you can display the sub video camera’s image on  
your display and to other parties.  
Main video camera  
Sub video camera  
Router  
1
1
DCE  
DCE  
*
*
Internet  
*1  
DCE: Data Circuit-terminating Equipment  
Connecting the Sub Video Camera  
Connect a video camera to the back of the KX-VC500 using an HDMI cable. (Page 15)  
You can connect or disconnect the sub video camera during a video conference call.  
You can only display the image of one sub video camera at a time.  
Only video cameras that can output 1080i resolution using HDMI can be used.  
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Displaying Other Video Sources  
Displaying the Sub Video Camera’s Image  
You can switch the display from the main video camera to a sub video camera during a video conference call.  
1 Press [Camera Sub].  
The sub video camera’s image is displayed. The  
image is also visible on the other party’s display.  
2
1
Note  
Pressing [Full Screen] on the remote control will  
hide or unhide the other party’s information,  
duration, and guide displays.  
While displaying your sub video camera’s  
image, the other party cannot press [Camera  
Sub] to display their own sub video camera’s  
image.  
If a computer is connected you can also switch  
to the computer screen’s image by pressing  
[Camera Sub] can perform this operation. To  
return to displaying your sub video camera’s  
image, press [Camera Sub].  
While displaying your sub video camera’s  
image, you can switch to displaying the other  
party’s image in Layout 1 by pressing [B]  
(Page 39, Page 40, Page 42). However, the  
other party cannot perform this operation, and  
the other party cannot confirm if you are viewing  
your sub video camera’s image or the other  
party’s image. When viewing the other party’s  
image, the screen layout is fixed to Layout 1. To  
return to displaying your sub video camera’s  
image, press [B].  
2
Press [Camera Main] to return to showing the main  
video camera’s image.  
Note  
Only the party that pressed [Camera Sub] can  
perform this operation.  
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Displaying Other Video Sources  
Note  
On the Home screen, you can also display the sub  
video camera’s image on your display by pressing  
[Camera Sub]. While the sub video camera’s image  
is displayed, the KX-VC500 will not enter screen  
standby mode. To return to the Home screen, press  
[Camera Main].  
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Displaying Other Video Sources  
Displaying a Still Image from the Sub Video Camera  
You can display a still image from the sub video camera during a video conference call.  
Note  
Fix your sub video camera and the object so that the image is not blurred.  
1
2
Press [Camera Sub].  
The sub video camera’s image is displayed.  
Press [R].  
The still image from your sub video camera is  
4
3
1
2
displayed on your display and the other party’s  
display.  
Note  
The image becomes gradually clear after a black  
screen is displayed for about 1 second.  
If you press [R] while the still image is being sent,  
the image taken when you pressed [R] the  
second time is sent to other party’s display  
again.  
If the network has low bandwidth and a high rate  
of packet loss, either it will take a long time to  
display a clear image, or a blurred image will be  
displayed.  
3
4
Press [G].  
The display switches from the still image back to the  
normal sub video camera image.  
Note  
A black screen is displayed for about 1 second  
after you press [G].  
Press [Camera Main].  
The screen returns to the main video camera’s  
image.  
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Displaying the Connection Status  
D
Displaying the Connection Status  
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You can confirm the connection status of the network and peripheral devices.  
1
Press [Status].  
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The connections status screen is displayed. An  
"X" mark is displayed next to any network or  
peripheral devices connection that is not in normal  
operation or not connected.  
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Example: The Boundary Microphone connection is  
not normally operating.  
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"MIC" displays the connection status of the  
Boundary Microphone only. The connection status  
of general-purpose microphones is not displayed.  
If the MIC detection setting has been disabled  
through system settings, the connection status of the  
Boundary Microphone will not be displayed.  
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2
Press [Back].  
The display returns to the screen in use before the  
connections status screen was viewed.  
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Displaying the Connection Status  
Displaying Unit Information  
1
Press [Status] twice.  
The unit information screen is displayed.  
2
1
The status of communication encryption is displayed  
under "Encryption" and the resolution for sending  
images is displayed under "Resolution (send)".  
This information is not displayed when  
communication is not occurring.  
If [Status] is pressed twice during a video  
conference call, you can press [R] to switch to the  
next screen. That screen displays the IP address,  
packet loss rate, connection bandwidth, resolution,  
frame rate and field frequency for the 3 parties  
displayed under "Site 1", "Site 2" and "Site 3".  
2
Press [Back].  
The display returns to the screen in use before the  
step 1 was performed.  
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Contacts and Settings  
Contacts and Settings  
3. Use [ ][ ] to select the following items for input:  
"Group/Site": Enter a name for the contact (up to  
Adding Contacts to the  
Contact List  
You can register the information of up to 99 contacts in  
the contact list.  
"Speed Dial": Enter a speed dial number (1–99).  
"Multi-Point": Use [ ][ ] to select "No".  
"IP Address": Enter an IP address.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Note  
If a video conference call is received while data  
is being entered, a dialog box to confirm if you  
answer a video conference call is displayed.  
Use [ ][ ] to select "Yes" or "No" and press  
[Enter].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
4. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
When "Yes" is selected, you can answer a  
video conference call while any unsaved  
data is lost.  
When "No" is selected, you can continue  
entering the data.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The contact list screen is displayed.  
Note  
Registering a New Contact  
To continue entering another contact, press  
[B] and repeat steps 35.  
Registering a Single-party Contact  
1. Press [Menu].  
6. Press [Home].  
The Menu screen is displayed.  
The Home screen is displayed.  
2. Use [ ][ ] to select "New Contact" and press  
[Enter].  
Registering a Multiple-party Contact  
1. Press [Menu].  
The contact list registration screen is displayed.  
The Menu screen is displayed.  
2. Use [ ][ ] to select "New Contact" and press  
[Enter].  
The contact list registration screen is displayed.  
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Contacts and Settings  
3. Use [ ][ ] to select the following items for input: 4. Press [Enter].  
The contact list details screen is displayed.  
"Group/Site": Enter a name for the video  
conference call (up to 24 characters). (Page 79)  
"Speed Dial": Enter a speed dial number (1–99).  
"Multi-Point": Use [ ][ ] to select "2 sites" or  
"3 sites".  
5. Press [G].  
The contact list edit screen is displayed.  
For "Site 1"/"Site 2"/"Site 3": Use the following  
procedure to select these from the contact list  
screen.  
1. Use [ ][ ] to select "Site 1", "Site 2" or  
"Site 3".  
2. Press [Enter].  
The contact list screen is displayed.  
3. Select a contact using [ ][ ].  
You can use [ ][ ] to select the  
You can use the numeric buttons of the  
remote control to select the displayed tab.  
4. Press [Enter].  
The contact list registration screen is  
displayed.  
4. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
6. Use [ ][ ] to select the item you want to edit and  
7. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The contact list screen is displayed.  
8. Use [ ][ ] to select "Yes" and press [Enter].  
The contact list screen is displayed.  
Note  
To continue entering another contact, press  
[B] and repeat steps 35.  
9. Press [Home].  
The Home screen is displayed.  
6. Press [Home].  
The Home screen is displayed.  
Deleting a Contact  
1. Press [Menu].  
Editing Contact Information  
The Menu screen is displayed.  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Contact List" and press  
[Enter].  
The contact list screen is displayed.  
3. Use [ ][ ] to select the contact you want to edit.  
You can use [ ][ ] to select the displayed  
You can use the numeric buttons of the remote  
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Contacts and Settings  
2. Use [ ][ ] to select "Contact List" and press  
Note  
[Enter].  
To refer to the incoming call history,  
press [G].  
The contact list screen is displayed.  
3. Use [ ][ ] to select the single-party entry you  
want to add as a contact, and press [B].  
The contact list registration screen is displayed.  
3. Use [ ][ ] to select the contact you want to  
delete.  
You can use [ ][ ] to select the displayed  
You can use the numeric buttons of the remote  
4. Use [ ][ ] to select the necessary items and  
4. Press [R].  
5. Press [G].  
A dialog box to confirm the deletion is displayed.  
A dialog box to confirm the saving of settings is  
displayed.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The contact list screen is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The outgoing or incoming call history screen is  
displayed, depending on which of the screens  
you displayed in step 2.  
6. Press [Home].  
The Home screen is displayed.  
7. Press [Home].  
Registering a Contact from the  
Call History  
The Home screen is displayed.  
Registering a Multiple-party Contact  
Registering a Single-party Contact  
You can register a multiple-party contact to the contact  
list from the outgoing call history.  
You can register a contact to the contact list from the  
call history.  
1. Press [Menu].  
Note  
The Menu screen is displayed.  
When you register a multiple-party contact to  
the contact list from the call history, each party  
is also registered automatically as a  
single-party contact and each IP address is  
registered in "Group/Site".  
2. Use [ ][ ] to select "Call History" and press  
[Enter].  
The outgoing call history screen is displayed.  
1. Press [Menu].  
The Menu screen is displayed.  
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Contacts and Settings  
2. Use [ ][ ] to select "Call History" and press  
Changing System  
Settings  
Note  
[Enter].  
The outgoing call history screen is displayed.  
3. Use [ ][ ] to select the multiple-party entry you  
want to add as a multiple-party contact, and press  
[B].  
If a video conference call is received while data  
is being entered, the data entry is interrupted  
and any unsaved data is lost.  
The contact list registration screen is displayed.  
Setting the Unit Name  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
3. Use [ ][ ] to select "System Settings" and  
press [Enter].  
The unit name setting screen is displayed.  
4. Use [ ][ ] to select the necessary items and  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The call history screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
4. Enter a unit name (up to 24 characters).  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
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Contacts and Settings  
3. Use [ ][ ] to select "Network Settings" and  
Setting the Date and Time  
press [Enter].  
1. Press [Menu].  
The network settings screen is displayed.  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
3. Use [ ][ ] to select "Set Date/Time" and press  
[Enter].  
The date/time settings screen is displayed.  
4. Use [ ][ ] to select the items you want to set,  
and input the relevant data.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
4. Use [ ][ ] to select the item and input  
information.  
Enter the year (4 digits), month (1–2 digits), day  
(1–2 digits), time (24 hour display), and select  
hour display format (12h/24h).  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
5. Press [G].  
A dialog box to confirm the saving of settings  
and system restart after saving is displayed.  
7. Press [Home].  
The Home screen is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system will automatically restart to reflect  
changes to system settings.  
Making Sound Settings  
1. Press [Menu].  
The Menu screen is displayed.  
Making Network Settings  
2. Use [ ][ ] to select "Settings" and press  
1. Press [Menu].  
[Enter].  
The Menu screen is displayed.  
The system settings screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
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Contacts and Settings  
3. Use [ ][ ] to select "Sound Settings" and press 5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
[Enter].  
The sound settings screen is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
Making Connection Settings  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
4. Use [ ][ ] to select the following items for input:  
3. Use [ ][ ] to select "Call set up" and press  
"Welcome Screen Vol.": Press [Enter] and use  
[Enter].  
[
][ ] to select the volume level ("Low",  
The connection settings screen is displayed.  
"Medium" [default] or "High") played at the  
start-up.  
"Ringback Tone Vol.": Press [Enter] and use  
[
][ ] to select the volume level ("Low",  
"Medium" [default] or "High") of an outgoing call  
ring.  
Note  
The volume level of the busy tone will be the  
same level as the ring back tone.  
"Ring Tone Vol.": Press [Enter] and use [  
] to select the volume level ("Low",  
]
[
"Medium" [default] or "High") of an incoming call  
ring.  
"Default Sound Lev.": Use [ ][ ] to select the  
volume level (020) at the start of a video  
conference call (default: 16).  
4. Use [ ][ ] to select the following items for input:  
"Sound Pre-sets": Press [Enter] and use [  
] to select the tone ("More Highs",  
]
The following items are displayed over 2 pages.  
To view all the items, press [R] to move to the  
next page, and press [B] to move to the  
previous page.  
[
"Standard" [default], "More Lows", "Voice" or  
"Music") at the start of a video conference call.  
You must save the settings separately for each  
screen on which you changed the settings.  
Note  
"Answer Mode": Use [ ][ ] to select how to  
answer video conference calls ("Manual" [default]  
You can listen to a sample of the following  
items by pressing [R].  
"Welcome Screen Vol."  
"Ringback Tone Vol."  
"Ring Tone Vol."  
"Max. Bandwidth": Press [Enter] and use [  
] to select the maximum allowed bandwidth to  
be used (1.0Mbps, 1.2Mbps, 2.0Mbps, 3.0Mbps,  
]
[
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4.0Mbps, 5.0Mbps, 6.0Mbps, 7.0Mbps, 8.0Mbps,  
9.0Mbps [default], 10.0Mbps).  
If the field frequency is different between  
parties in a video conference call, the  
maximum resolution will be "HD", even if  
you have specified "Full HD".  
When making a 3-party video conference  
call, the main video camera will be  
automatically set to "HD", even if you have  
specified "Full HD".  
When making a 4-party video conference  
call, the main video camera and sub video  
camera will be automatically set to "HD",  
even if you have specified "Full HD".  
Note  
The maximum bandwidth during a video  
conference call adjusts to that of the party  
that has set the lowest bandwidth for the  
maximum bandwidth setting among all  
participating parties.  
You cannot select a value that is higher than  
the maximum bandwidth set by the dealer.  
For details, contact your dealer.  
When you make a 4-party video conference  
call, select a value of "2.0Mbps" or higher.  
Otherwise, the image quality and the sound  
quality cannot be guaranteed.  
"Default MIC Mute set": Use [ ][ ] to select  
whether to mute the microphone(s) at the start of a  
received video conference call.  
"ON": Mutes the microphone(s).  
"OFF" (default): Does not mute the  
microphone(s).  
"Encryption": Use [ ][ ] to select whether to  
enable encryption.  
"ON": Encryption is enabled.  
"OFF" (default): Encryption is disabled.  
"Active call Menu": Use [ ][ ] to select whether  
to display the guide when a video conference call  
begins.  
"ON" (default): Displays the guide.  
"OFF": Hides the guide.  
"Noise reduction": Use [ ][ ] to select whether  
to enable noise reduction when a video conference  
call begins.  
"ON": Enables noise reduction.  
"OFF" (default): Disables noise reduction.  
"Call Limit time": Enter the maximum length of  
time for the duration of a video conference call (in  
hours and minutes).  
Note  
Take care when changing encryption  
settings because doing so may cause you  
to become unable to communicate with  
other parties.  
Be aware that if encryption is disabled,  
eavesdropping might be possible on  
networks that are not secured against such  
actions.  
If you cannot specify a value for  
"Encryption" because the setting is  
unavailable, contact your network  
administrator.  
Note  
If you set 0 hours 0 minutes (default), the  
call time is unlimited.  
If the duration of a video conference call  
exceeds the specified length of time, the call  
will be automatically disconnected.  
"Max Resolution": Use [ ][ ] to select the  
maximum display resolution used during a video  
conference call.  
"Full HD": This mode switches the display  
resolution according to the state of the network.  
(Maximum resolution: 1920 ´ 1080i)  
"HD": This mode switches the display  
resolution according to the state of the network.  
(Maximum resolution: 1280 ´ 720p)  
"Auto" (default): This mode selects either "Full  
HD" or "HD" according to the available  
bandwidth.  
"MIC detection": Use [ ][ ] to select whether to  
enable the detection of the connection status of the  
Boundary Microphones.  
"ON" (default): Enables the detection of  
Boundary Microphones.  
"OFF": Disables the detection of Boundary  
Microphones.  
Note  
Note  
When not using Boundary Microphones, set  
this to "OFF".  
Selecting "Auto" or "HD" is recommended.  
When "Full HD" is selected, if the other  
party has a low bandwidth, the display  
resolution may be lower than when "HD" or  
"Auto" is selected.  
"Still image quality": Use [ ][ ] to select the  
display resolution to use when you send still images  
to other parties.  
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"Full HD" (default): The resolution of still  
images is Full HD.  
"HD": The resolution of still images is HD.  
4. Use [ ][ ] to select "System Info." and press  
[Enter].  
The unit information screen is displayed.  
Note  
If the network has low bandwidth and a  
high rate of packet loss, selecting  
"HD" is recommended. For details,  
contact your dealer.  
If the field frequency is different  
between parties in a video conference  
call, the display resolution will be "HD",  
even if you have specified "Full HD".  
During a 4-party video conference call,  
the display resolution will be "HD", even  
if you have specified "Full HD".  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
5. Press [Home].  
The Home screen is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
Setting the Mic Position  
7. Press [Home].  
The Home screen is displayed.  
You can specify where a Boundary Microphone is  
conceptually positioned relative to the display. When  
sounds are transmitted to another party, they are played  
in accordance with the specified positions, which  
creates a stereo environment.  
Display Unit Information  
You can view the setting information for the  
KX-VC500.  
1. Press [Menu].  
Setting the Mic Position  
automatically  
The Menu screen is displayed.  
1. Press [Menu].  
2. Use [ ][ ] to select "Settings" and press  
The Menu screen is displayed.  
[Enter].  
The system settings screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
3. Press [ ].  
The system settings screen is displayed.  
The next page is displayed.  
3. Press [ ].  
The next page is displayed.  
4. Use [ ][ ] to select "MIC Setting" and press  
[Enter].  
The auto settings screen is displayed.  
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Note  
4. Use [ ][ ] to select "MIC Setting" and press  
[Enter].  
If the manual settings screen is displayed,  
press [B] to return to the auto settings  
The auto settings screen is displayed.  
screen.  
Note  
If the manual settings screen is displayed,  
proceed to step 6.  
5. Press [B].  
The manual settings screen is displayed.  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
6. Use [ ][ ] to select the Boundary Microphone  
Note  
you want to configure and press [Enter].  
Depending on how many Boundary  
Microphones are connected, the output  
settings differ as follows:  
7. Use [ ][ ] to select the Boundary Microphone’s  
relative position.  
"Left side": Sounds on left side are played.  
"Right side": Sounds on right side are played.  
"Center Mono": All sounds are played through  
both the left and right speakers at the same volume.  
"Center stereo": Sounds centered on the  
microphone are played through both the left and  
right speakers at the same volume.  
2 or more Boundary Microphones:  
Monaural output  
1 Boundary Microphone: Stereo output  
7. Press [Home].  
The Home screen is displayed.  
Note  
Setting the Mic Position manually  
1. Press [Menu].  
When a Boundary Microphone is set to  
"Center stereo", make sure that it is placed  
with its connector facing the display.  
For the settings shown in the following  
diagrams, the left/right channels are  
displayed as viewed from the side of the  
main video camera.  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
Here are examples of the relative position of  
Boundary Microphones.  
3. Press [ ].  
The next page is displayed.  
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When setting Boundary Microphones in a row  
perpendicular to the display:  
When setting Boundary Microphones as  
follows:  
Main video camera  
Display  
Display  
Speaker  
Main video camera  
Speaker  
Speaker  
R ch  
Speaker  
L ch  
Mic 1  
Mic 2  
Mic 3  
R ch  
R ch  
L ch  
L ch  
Mic 1  
Mic 3  
R ch  
L ch  
Connector  
Mic 2  
Connector  
Mic 1: "Center stereo"  
Mic 2: "Center stereo"  
Mic 3: "Center stereo"  
When setting Boundary Microphones parallel  
with the display:  
Mic 1: "Right side"  
Mic 2: "Center Mono"  
Mic 3: "Left side"  
Note  
Display  
Main video camera  
Make some noise near the Boundary  
Microphone. " " is displayed to indicate  
which Boundary Microphone picks up the  
noise.  
Speaker  
Speaker  
"
" is not displayed when the Boundary  
Microphone is mute.  
" is not displayed when multiple  
R ch  
L ch  
Mic 1  
Mic 2  
Mic 3  
"
Connector  
Boundary Microphones pick up the sound at  
the same time.  
"
" might be displayed by pressing the Mic  
Mute button when the Boundary  
Microphone is mute.  
Mic 1: "Right side"  
Mic 2: "Center Mono"  
Mic 3: "Left side"  
8. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
9. Use [ ][ ] to select "Yes" and press [Enter].  
The system settings screen is displayed.  
10. Press [Home].  
The Home screen is displayed.  
Note  
Do not move Boundary Microphones after  
completing settings. Otherwise the settings will  
not match the location of the Boundary  
Microphone.  
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When "ON" is selected, if the KX-VC500  
receives a signal from a remote control that has  
an ID different from the one specified on the  
Home screen, a warning is displayed. Follow  
the procedures on the screen to change the  
remote control ID.  
When "OFF" is selected, even if the  
KX-VC500 receives a signal from a remote  
control that has an ID different from the one  
specified, no warning is displayed on the Home  
screen.  
Making Remote Control  
Settings  
You can specify a remote control ID from 1, 2, or 3 for  
both the remote control and the KX-VC500. The  
KX-VC500 responds to signals from any remote control  
with the same remote control ID as itself. If you do not  
specify an ID, the KX-VC500 responds to signals from  
all remote controls. You can confirm the remote control  
1. Press [Menu].  
Note  
The Menu screen is displayed.  
If multiple remote controls with assigned  
IDs are being used close together, it is  
recommended that you select "OFF" for  
"Check ID mismatch".  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
3. Press [ ].  
6. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
The next page is displayed.  
4. Use [ ][ ] to select "Remote Ctrl ID" and press  
[Enter].  
7. Use [ ][ ] to select "Yes" and press [Enter].  
The remote control settings screen is displayed.  
8. When "Remote ID enable" is set to  
The dialog box for changing the ID of the remote  
control is displayed. Proceed to step 9.  
5. Use [ ][ ] to select the following items for input:  
"Remote ID enable": Use [ ][ ] to select  
"ON" or "OFF" (default).  
When "ON" is selected, you can set a specific  
remote control ID for the KX-VC500.  
When "OFF" is selected, the KX-VC500 will  
respond to all remote controls.  
Note  
While the dialog box is displayed, video  
conference calls cannot be received.  
"Remote control ID": Use [ ][ ] to select a  
remote control ID ("ID1" [default]/"ID2"/"ID3") for  
the KX-VC500.  
"Check ID mismatch": Use [ ][ ] to select  
"ON" (default) or "OFF".  
When "Remote ID enable" is set to  
The system settings screen is displayed. Press  
[Home] to return to the Home screen.  
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9. Use the following procedure to change the ID of the 4. Use [ ][ ] to select "Network Test" and press  
remote control.  
[Enter].  
1. Press and hold [·] and [#] at the same time.  
The network test screen is displayed.  
2. Within 2 seconds after you release the buttons,  
press the number (1 to 3) corresponding to the  
ID that you specified for "Remote control ID"  
in step 4.  
1: ID1  
2: ID2  
3: ID3  
10. Press [Enter].  
The dialog box disappears and the remote  
control ID of the KX-VC500 will be saved.  
Note  
If the dialog box does not disappear, repeat  
the procedure above, several times if  
necessary. If the dialog box still does not  
disappear, turn the power off and then back  
on to cancel the settings. For details,  
contact your dealer.  
5. Enter an IP address.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Example: The IP address is [192.168.0.1].  
11. Press [Home].  
Correct entry: [192.168.0.1]  
Incorrect entry: [192.168.000.001]  
The Home screen is displayed.  
6. Press [R].  
The network test starts. After the network test is  
Performing a Network Test  
You can confirm whether a network connection can be  
established with a particular IP address.  
finished, if the network test was successful or  
timed out, the details of the results are  
displayed. If the network test failed, a message  
indicating the failure is displayed.  
Note  
You cannot perform a network test from the  
contact list screen or the call history screen.  
You cannot refer to the contact list or the call  
history while you are entering an IP address.  
7. Press [Home].  
The Home screen is displayed.  
1. Press [Menu].  
Performing Self Diagnosis  
The Menu screen is displayed.  
You can check how your image will be displayed and  
how your voice will be heard to the other party before  
starting a video conference call, using your own display  
and speakers.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
1. Press [Menu].  
The Menu screen is displayed.  
3. Press [ ].  
The next page is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
The system settings screen is displayed.  
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Note  
3. Press [ ].  
The next page is displayed.  
If you do not press [R], the self diagnosis  
will automatically end after about 10  
minutes.  
4. Use [ ][ ] to select "Self Diag." and press  
[Enter].  
The self diagnosis screen is displayed with the  
dialog box.  
7. Press [Home].  
The Home screen is displayed.  
Performing Remote  
Maintenance  
The following operation is for performing remote  
maintenance by your dealer. After performing the  
operation, you cannot use the KX-VC500 until remote  
maintenance is finished. However, turning the power off  
and then back on cancels remote maintenance, and you  
can use the KX-VC500. For details, contact your dealer.  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
[Enter].  
Note  
The system settings screen is displayed.  
You can hide or display the dialog box by  
pressing [B].  
Set the microphone at least 1 m (3.3 ft)  
away from the speakers.  
3. Press [ ] twice.  
The third page is displayed.  
4. Use [ ][ ] to select "Remote access" and press  
5. Press [R].  
[Enter].  
The self diagnosis starts.  
The dialog box to confirm the start of remote  
maintenance is displayed.  
Note  
Check the image that is displayed from the  
main video camera.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The remote maintenance screen is displayed.  
To avoid feedback, slowly raise the volume  
using the remote control’s [+] button.  
When someone speaks into the  
microphone, confirm whether the sound  
plays back through the speakers.  
During self diagnosis, all Boundary  
Microphones will be set to "Center  
stereo".  
During self diagnosis, the tone will be set to  
"Standard".  
6. Press [R].  
The self diagnosis ends.  
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6. Use [ ][ ] to select "Login" and press [Enter].  
Making Administrator  
The admin menu screen is displayed.  
Menu Settings  
Note  
If a video conference call is received while data  
is being entered, data entry is interrupted and  
any unsaved data is lost.  
Logging in to the Administrator  
Menu  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Settings" and press  
Making Language Settings  
1. Login to the administrator menu. (Page 71)  
[Enter].  
The system settings screen is displayed.  
The admin menu screen is displayed.  
3. Press [ ] twice.  
2. Use [ ][ ] to select "Language Setting" and  
The third page is displayed.  
press [Enter].  
The language settings screen is displayed.  
4. Use [ ][ ] to select "Admin login" and press  
[Enter].  
The login screen is displayed.  
3. Press [Enter] and use [ ][ ] to select the desired  
language (English [default], Français, Español).  
5. Use [ ][ ] to select "Password", then enter the  
4. Press [Enter].  
administrator password (4–10 digits).  
5. Press [G].  
Note  
A dialog box to confirm the saving of settings is  
displayed.  
Please enter the administrator password  
that was set during installation.  
If you forget the administrator password,  
please contact your dealer.  
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When "Admin" is selected, only the network  
administrator can change the encryption  
setting.  
When "User" is selected, any users can  
change the encryption setting. (Page 64)  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The admin menu screen is displayed in the  
selected language.  
7. Press [Home].  
"Encryption": Use [ ][ ] to select whether to  
enable encryption.  
The Home screen is displayed.  
"ON": Encryption is enabled.  
"OFF" (default): Encryption is disabled.  
Making Encryption Settings  
Note  
Note  
If the "Encryption" setting does not match  
that of the other party in a video conference  
call, the video conference call will not start.  
This setting is available only when  
Take care when changing encryption settings  
because doing so may cause you to become  
unable to communicate with other parties.  
There is a danger that encryption settings will  
be changed by a third party. Therefore, be  
careful when managing the administrator  
password and giving users the authority to  
change encryption settings.  
"Admin" is selected for "Access mode".  
4. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
If an encryption password is not set, you cannot  
make encryption settings. For details, contact  
your dealer.  
Be aware that if encryption is disabled,  
eavesdropping might be possible on networks  
that are not secured against such actions.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The admin menu screen is displayed.  
6. Press [Home].  
The Home screen is displayed.  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
2. Use [ ][ ] to select "Encryption" and press  
[Enter].  
Making Software Update  
Settings  
The encryption settings screen is displayed.  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
3. Use [ ][ ] to select the following items for input:  
"Access mode": Use [ ][ ] to select  
"Admin" (default) or "User".  
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2. Use [ ][ ] to select "Update Settings" and  
4. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
press [Enter].  
The update settings screen is displayed.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The admin menu screen is displayed.  
6. Press [Home].  
The Home screen is displayed.  
Updating Software  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
2. Use [ ][ ] to select "Software update" and  
press [Enter].  
The software update screen is displayed.  
3. Use [ ][ ] to select the following items for input:  
"DNS Server Addr.": Enter the IP address of the  
DNS server.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
"Proxy Server Addr.": Enter the IP address of the  
proxy server.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
3. When "Automatic Version Check" is set to  
"Proxy Server Port": Enter the proxy server port  
number (165535).  
"Automatic Version Check": Use [ ][ ] to  
select "ON" or "OFF" (default).  
The latest software version is displayed next to  
"Available Software version :". Proceed to step 4  
if there is an update available.  
When "Automatic Version Check" is set to  
Use [ ][ ] to select "Software updates" and  
press [Enter].  
When "ON" is selected, the KX-VC500 will  
automatically look up the DNS server or proxy  
server to see if there are updates for your  
software on start-up. If updates are available, a  
dialog box is displayed on the Home screen.  
When "OFF" is selected, the KX-VC500 will not  
automatically look up the DNS server or proxy  
server to see if there are updates for your  
software on start-up.  
The system checks for version updates. The  
latest software version will be displayed next to  
"Available Software version :". Proceed to  
step 4 if there is an update available.  
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Note  
4. Use [ ][ ] to select "Update Software Now"  
and press [Enter].  
Contact your dealer for more information on  
obtaining the latest firmware and Operating  
Manual.  
A dialog box to confirm the updating of your  
software is displayed.  
If the checking, downloading, or installing of  
a software update fails, an error message is  
displayed. Press [Enter] to restart the  
system.  
Note  
Please carefully read and confirm the  
cautions in the dialog box before  
proceeding to the next step.  
Please try the following:  
a. Check that the DNS server’s IP address  
or the proxy server’s IP address and  
proxy port are correct, and then try  
updating the software again.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The update is automatically downloaded and  
installed.  
b. If the above step is unsuccessful, try  
updating the software again later. The  
network may be currently very busy.  
If the retry fails several times, there might  
be a problem with your communication  
lines. Please contact your dealer.  
To complete the update, the system will  
automatically restart twice. Before each restart,  
a message will be displayed as detailed below.  
The message displayed before the first restart  
Making Screen Standby  
Settings  
When the KX-VC500 or remote control are not operated  
or a video conference call is not received for a specified  
length of time, the KX-VC500 enters standby mode.  
You can set the length of time here.  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
2. Press [ ].  
The next page is displayed.  
The message displayed before the second restart  
After the second restart, the system will start up with  
the latest software.  
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3. Use [ ][ ] to select "Standby Setting" and  
3. Use [ ][ ] to select "Password Settings" and  
press [Enter].  
press [Enter].  
The screen standby settings screen is  
displayed.  
The password settings screen is displayed.  
4. Use [ ][ ] to select the following items and enter  
a password (4–10 digits):  
4. Enter the length of time (099) in minutes until the  
KX-VC500 enters screen standby mode (default:  
10).  
"Current password": Enter the current password  
(default: 00000000).  
"New password": Enter the new password.  
"Retype new password": Enter the new password  
again.  
Note  
If you set "0", the KX-VC500 does not enter  
screen standby mode. However, if you  
press the remote control’s [Video Out On/  
Off] button, the KX-VC500 enters screen  
standby mode even if "0" is set.  
Note  
Please change the default login password  
the first time the KX-VC500 is installed.  
Be sure to keep the password safe.  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
5. Press [G].  
A dialog box to confirm the changing of settings  
is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The admin menu screen is displayed.  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The admin menu screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
Making Administrator  
Password Settings  
Performing System Initialization  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
1. Login to the administrator menu. (Page 71)  
The admin menu screen is displayed.  
2. Press [ ].  
The next page is displayed.  
2. Press [ ].  
The next page is displayed.  
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Contacts and Settings  
3. Use [ ][ ] to select "System Initialize" and  
Making Local Site  
Settings  
press [Enter].  
A dialog box to confirm the start of system  
initialization is displayed.  
You can register up to 5 temporary local sites. One  
KX-VC500 can be used in multiple meeting rooms  
without the need to change certain basic network  
settings.  
Registering a Local Site  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Select local site" and  
press [Enter].  
The select local site screen is displayed.  
3. Use [ ][ ] to select "Not Registered" and press  
4. Use [ ][ ] to select "Yes" and press [Enter].  
[B].  
The local site settings screen is displayed.  
The system will automatically restart to  
complete the system initialization.  
Note  
After initialization, all system settings  
previously made and information stored in  
the contact list and call history are cleared.  
4. Use [ ][ ] to select the following items for input:  
"Local site name": Enter a name for the local site.  
"IP Address": Enter an IP address.  
If the IP address contains 1 or 2 digit numbers,  
enter these numbers as they are. Do not enter  
like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
"Subnet mask": Enter the subnet mask.  
"Default Gateway": Enter the IP address of the  
default gateway.  
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Contacts and Settings  
Note  
5. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
When you select a local site, the name entered  
in "Local site name" is displayed instead of the  
unit name in the unit information.  
If you turn the power off and then back on, the  
local site is returned to the default site.  
To return to the default site, turn off the power  
and then turn it back on, or use the following  
procedure:  
6. Use [ ][ ] to select "Yes" and press [Enter].  
The select local site screen is displayed.  
7. Press [Home].  
The Home screen is displayed.  
1. Repeat steps 1–2.  
2. Use [ ][ ] to select the currently  
selected local site.  
3. Press [Y].  
Selecting a Local Site  
1. Press [Menu].  
A dialog box to confirm whether you  
want to return to the default site is  
displayed.  
The Menu screen is displayed.  
4. Use [ ][ ] to select "Yes" and press  
2. Use [ ][ ] to select "Select local site" and  
[Enter].  
press [Enter].  
The Home screen is displayed.  
The select local site screen is displayed.  
Editing Local Site Information  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Select local site" and  
press [Enter].  
The select local site screen is displayed.  
3. Use [ ][ ] to select the local site you want to edit.  
4. Press [B].  
The local site edit screen is displayed.  
3. Use [ ][ ] to select the local site you want to use.  
Note  
For the currently selected local site,  
" is displayed in "Selected".  
"
"Not Registered" is displayed for sites that  
have not been registered.  
4. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The Home screen is displayed.  
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Contacts and Settings  
5. Use [ ][ ] to select the item you want to edit, and  
then make any changes.  
6. Press [G].  
A dialog box to confirm the saving of settings is  
displayed.  
7. Use [ ][ ] to select "Yes" and press [Enter].  
The select local site screen is displayed.  
8. Press [Home].  
The Home screen is displayed.  
Deleting Local Site Information  
1. Press [Menu].  
The Menu screen is displayed.  
2. Use [ ][ ] to select "Select local site" and  
press [Enter].  
The select local site screen is displayed.  
3. Use [ ][ ] to select the local site you want to  
delete.  
4. Press [R].  
A dialog box to confirm deletion is displayed.  
5. Use [ ][ ] to select "Yes" and press [Enter].  
The select local site screen is displayed.  
6. Press [Home].  
The Home screen is displayed.  
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Input  
I
Inputting Letters and Numbers  
n
p
u
t
You can use the remote control to input letters and numbers.  
The following tables detail the characters and numbers that can be input. The language that can be input  
depends on which language is selected through system settings.  
Press the indicated button repeatedly to cycle through the characters and numbers assigned to that button  
until the character you want to input is displayed. If you want to input another character using the same button,  
press [ ] to move the input cursor to the right.  
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Input  
Table 1 English  
Letter Mode  
Extended Character 1  
(Western Europe) Mode  
Uppercase Lowercase Uppercase Lowercase  
Extended Character 2  
(Eastern Europe) Mode  
Number  
Mode  
Uppercase Lowercase  
Button  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
1
1
1
1
1
1
1
A À Á Â Ã Ä Å a à á â ã ä å æ  
Æ B C Ç a à á b c ç A À Á Â  
â ã ä å æ b c ç Ã Ä Å Æ B C  
A B C a b c 2 a b c A B C 2  
D E F d e f 3 d e f D E F 3  
2
2
Ç 2  
D E È É Ê Ë F d e è é ê ë f D  
d e è é ê ë f 3 E È É Ê Ë F 3  
3
4
5
G H I g h i 4  
J K L j k l 5  
g h i G H I 4  
j k l J K L 5  
G H I Í g h i í 4 g h i í G H I Í 4  
J K L j k l 5  
j k l J K L 5  
M N Ñ O Ò Ó m n ñ o ò ó ô õ  
Ô Õ Ö Ø Œ ö ø œM N Ñ  
m n ñ o ò ó ô O Ò Ó Ô Õ Ö  
M N O m n o 6 m n o M N O 6  
P Q R S p q r p q r s P Q R  
6
7
õ ö ø œ6  
Ø Œ6  
s 7  
S 7  
T U V t u v 8  
t u v T U V 8  
8
9
0
W X Y Z w x y w x y z W X Y  
z 9  
Z 9  
0 Space  
0 Space  
0 Space  
0 Space  
0 Space  
0 Space  
. @ : ; " = +  
< >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
# _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ %  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } ' [ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } ' [ ] { | } '  
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Input  
Table 2 French  
Letter Mode  
Extended Character 1  
(Western Europe) Mode  
Uppercase Lowercase Uppercase Lowercase  
Extended Character 2  
(Eastern Europe) Mode  
Number  
Mode  
Uppercase Lowercase  
Button  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
1
1
1
1
1
1
1
A À Á Â Ã Ä Å a à á â ã ä å æ  
Æ B C Ç a à á b c ç A À Á Â  
â ã ä å æ b c ç Ã Ä Å Æ B C  
A À Â Æ B C  
Ç a à â æ b c  
ç 2  
a à â æ b c ç A  
À Â Æ B C Ç 2  
2
2
Ç 2  
D E È É Ê Ë F d e è é ê ë f D  
d e è é ê ë f 3 E È É Ê Ë F 3  
D E È É Ê Ë F d e è é ê ë f D  
d e è é ê ë f 3 E È É Ê Ë F 3  
3
4
5
G H I Î Ï g h i î ï g h i î ï G H I Î Ï  
G H I Í g h i í 4 g h i í G H I Í 4  
4
4
J K L j k l 5  
j k l J K L 5  
J K L j k l 5  
j k l J K L 5  
M N Ñ O Ò Ó m n ñ o ò ó ô õ  
Ô Õ Ö Ø Œ ö ø œM N Ñ  
m n ñ o ò ó ô O Ò Ó Ô Õ Ö  
M N O Ô Œ  
m n o ô œ 6  
m n o ô œ M  
N O Ô Œ 6  
6
õ ö ø œ6  
Ø Œ6  
P Q R S p q r p q r s P Q R  
s 7 S 7  
7
8
T U Ù Û Ü V t t u ù û ü v T U  
u ù û ü v 8 Ù Û Ü V 8  
W X Y Z w x y w x y z W X Y  
9
0
z 9  
Z 9  
0 Space  
0 Space  
0 Space  
0 Space  
0 Space  
0 Space  
. @ : ; " = +  
< >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
# _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ %  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } ' [ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
[ ] { | } '  
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Input  
Table 3 Spanish  
Letter Mode  
Extended Character 1  
(Western Europe) Mode  
Uppercase Lowercase Uppercase Lowercase  
Extended Character 2  
(Eastern Europe) Mode  
Number  
Mode  
Uppercase Lowercase  
Button  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
-preferred  
Mode  
1
1
1
1
1
1
1
A À Á Â Ã Ä Å a à á â ã ä å æ  
Æ B C Ç a à á b c ç A À Á Â  
â ã ä å æ b c ç Ã Ä Å Æ B C  
A Á B C a á b a á b c A Á B  
c 2 C 2  
2
2
Ç 2  
D E É F d e é d e é f D E É  
f 3 F 3  
D E È É Ê Ë F d e è é ê ë f D  
d e è é ê ë f 3 E È É Ê Ë F 3  
3
4
5
G H I Í g h i í 4 g h i í G H I Í 4  
G H I Í g h i í 4 g h i í G H I Í 4  
J K L j k l 5  
j k l J K L 5  
J K L j k l 5  
j k l J K L 5  
M N Ñ O Ò Ó m n ñ o ò ó ô õ  
Ô Õ Ö Ø Œ ö ø œM N Ñ  
m n ñ o ò ó ô O Ò Ó Ô Õ Ö  
M N Ñ O Ó m m n ñ o ó M N  
n ñ o ó 6 Ñ O Ó 6  
6
7
õ ö ø œ6  
Ø Œ6  
P Q R S p q r p q r s P Q R  
s 7 S 7  
T U Ú Ü V t u t u ú ü v T U Ú  
ú ü v 8 Ü V 8  
8
9
W X Y Z w x y w x y z W X Y  
z 9  
Z 9  
0 Space  
0 Space  
0
0 Space  
0 Space  
0 Space  
0 Space  
. @ : ; " = +  
< >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
. @ : ; " = +  
< >  
. @ : ; " = + . @ : ; " = +  
< > < >  
# _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ % # _ - & $ \ %  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } ' [ ] { | } '  
~ ^ ! ? / ` ( ) ,  
[ ] { | } '  
~ ^ ! ? / ` ( ) , ~ ^ ! ? / ` ( ) ,  
[ ] { | } ' [ ] { | } '  
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Input  
Switching the Input Mode  
Each time [B] or [R] is pressed, the input mode will be switched in the following cycle:  
[B]: letter mode ® number mode ® extended character 1 mode ® extended character 2 mode  
[R]: lowercase-preferred mode ® uppercase-preferred mode  
The current input mode is displayed in the guide area.  
Example: letter mode and lowercase-preferred mode currently selected  
Deleting an Input Character  
Press [Y] to delete an input character. The character deleted depends on the position of the cursor:  
If the cursor is to the right of the last character in the line, the last character will be deleted.  
If the cursor is within a line of characters, the character to the right of the cursor will be deleted.  
Inserting Characters  
Use [ ][ ] to move the cursor to the position where you want to insert characters, and then begin input. The  
characters will be inserted at the location of the cursor.  
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Miscellaneous  
M
Changing the Remote Control Batteries  
i
s
c
e
l
1. Open the cover.  
l
a
n
e
o
u
s
2. Take out the AA batteries.  
3. Insert new batteries (AA dry cell), minus side first, then close the cover.  
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Miscellaneous  
Cleaning the Unit  
When cleaning the unit, make sure the power is off and all cables are unplugged. Cleaning the unit while the  
power is on may cause a malfunction.  
Wipe the unit with a dry, soft cloth.  
When the unit is very dirty, first clean it with a neutral, household cleaning agent using a well-wrung, damp  
cloth. Then, wipe down the unit with a dry, soft cloth.  
Do not use the following when cleaning the unit. They may cause unit discoloration or damage.  
Petroleum  
Scouring powder  
Alcohol  
Thinner  
Benzene  
Wax  
Hot water  
Powder soap  
If using a chemically treated cleaning cloth, be sure to follow all accompanying directions and warnings.  
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Additional Information  
A
d
d
i
Troubleshooting  
If a problem is occurring with the operation of the device, check here for possible solutions. Before proceeding  
check all connections to make sure they are secure, and that power is flowing from the outlet that the  
KX-VC500 is plugged into.  
t
i
o
n
a
l
Basic Operation  
I
Problem  
Cause and Solution  
n
The power does not turn on.  
The power cord is not plugged into the outlet.  
f
Plug the power cord into the outlet.  
o
r
There is no display.  
A cable or cord is not properly connected.  
m
a
t
Check that all cables to the KX-VC500 are connected properly.  
video camera and the display that are connected to the KX-VC500.  
i
o
The main video camera is not turned on.  
n
Turn on the main video camera.  
The display is not turned on, or the input that the KX-VC500 is  
connected to is not selected.  
Turn on the display, and select the input that the KX-VC500 is  
connected to.  
The KX-VC500 is in screen standby mode.  
Pushing a button on the KX-VC500 or the remote control, or receiving  
a video conference call will end standby mode and the display will  
return.  
Note  
The network administrator can set the length of time until the  
KX-VC500 enters screen standby mode. (Page 74)  
When connecting a device equipped with HDCP (High-bandwidth  
Digital Content Protection) using an HDMI cable, only a blue or blue/  
black screen may be displayed.  
Do not connect a device using HDCP with an HDMI cable.  
The area at the edges of the  
screen is not displaying  
properly.  
In Layout 1 during a 3-party video conference call, the left and right  
In Layout 2 during a 4-party video conference call, the edges of the  
image are trimmed and only the center of the image is displayed.  
The display is not set to show the full image.  
Set the display to show images at full screen.  
Operation is unresponsive or  
incorrect.  
Cables or cords may not be connected properly.  
Check that all cables to the KX-VC500 are connected properly.  
An error has occurred.  
Turn off the KX-VC500 and restart it.  
There may be a problem with your communication lines.  
Contact your dealer.  
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Additional Information  
Problem  
Cause and Solution  
The remote control is  
unresponsive.  
The batteries are depleted.  
Replace with new batteries.  
The remote control is being used out of the signal reception range.  
Make sure to use the remote control within the signal reception range.  
The remote control ID differs between the KX-VC500 and the remote  
control.  
Change the settings so that the remote control ID of the KX-VC500 and  
the remote control match. Perform the following procedure:  
1. Press [Home] on the KX-VC500.  
The Home screen is displayed. Check the remote control ID of  
Note  
If the remote control ID is not displayed on the Home  
screen, contact your dealer.  
2. Press and hold [·] and [#] at the same time.  
3. Within 2 seconds after you release the buttons, press the number  
(1 to 3) corresponding to the ID displayed on the Home screen.  
Note  
If the remote control is still unresponsive after performing  
the procedure above, contact your dealer.  
Cannot connect with another  
party.  
The LAN cable is not connected properly.  
Check that it is connected to the KX-VC500 properly. (Page 15) Perform  
a network test by entering the IP address of the other party, and then  
The local site settings are incorrect.  
Confirm the local site settings. Specify the settings that are appropriate  
for your usage environment. (Page 76)  
The IP address is not entered correctly.  
Confirm that the other party’s IP address is correctly entered.  
The internet connection is not established.  
Some hubs, routers, etc. can take 10 seconds or more to establish an  
internet connection.  
Your software version does not match that of the other party in a video  
conference call.  
Contact your dealer.  
There may be a problem with your communication lines.  
Contact your dealer.  
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Additional Information  
Problem  
Cause and Solution  
The image is distorted.  
Your hub or router may have different settings than those of the  
KX-VC500.  
Contact your dealer.  
Packet loss is occurring. (The network is congested.)  
Check the display of the network status indication. (Page 27)  
If it is displayed frequently, press [Status] twice and check the fields  
"Loss" and "Bandwidth", then contact your network administrator or  
There is not enough bandwidth.  
During a 4-party video conference call, at least 1.5 Mbps of bandwidth  
is required. Change the "Max. Bandwidth" setting to a value of  
There may be a problem with your communication lines.  
Contact your dealer.  
The maximum bandwidth  
changes during a video  
conference call.  
The maximum bandwidth during a video conference call adjusts to that  
of the party that has set the lowest bandwidth for the maximum  
bandwidth setting among all participating parties.  
If there is a problem with your communication lines, contact your dealer.  
The computer or sub video  
camera’s video is not  
displayed.  
Cables or cords may not be connected properly.  
Make sure all connections to the KX-VC500 are correct. (Page 49,  
Page 52) On the Home screen, press [PC] or [Camera Sub] and then  
check the computer’s screen or sub video camera’s image. (Page 50,  
The computer’s display resolution or refresh rate is incompatible with  
the KX-VC500.  
Set your computer’s resolution and refresh rate to a setting compatible  
It takes a long time to display  
a clear image when displaying  
a still image from the sub  
video camera.  
Sending a still image requires time. Packet loss is occurring.  
Change the "Still image quality" setting to "HD". (Page 64)  
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Additional Information  
Audio  
Problem  
Cause and Solution  
The other party cannot hear  
your voice.  
The microphone cable is not properly connected.  
Check that the microphone is properly connected to the KX-VC500.  
microphones that are connected to the KX-VC500. (Page 69)  
The microphone is muted.  
Press [MIC Mute] on the remote control, or press the MIC Mute button  
on the Boundary Microphone to unmute the microphone. (Page 46)  
"Default MIC Mute set" is set to "ON".  
The microphones are muted at the start of a received video conference  
The microphone is being obstructed.  
During the video conference call, do not block the microphone with your  
hand or other object.  
You are too far from a microphone.  
Speak close to a microphone.  
More than 5 Boundary Microphones are connected in cascade.  
Connect no more than 4 Boundary Microphones at a time.  
There may be a problem with your communication lines.  
Contact your dealer.  
The sound cuts out.  
You are too far from a microphone.  
Speak close to a microphone.  
The microphone or KX-VC500 is being moved during a video  
conference call.  
Do not move the KX-VC500 or the microphone during a video  
conference call.  
The microphone is being obstructed.  
During the video conference call, do not block the microphone with your  
hand or other object.  
There may be a problem with your communication lines.  
Contact your dealer.  
The sound volume is low or  
cannot be heard at all.  
The KX-VC500’s volume settings are too low.  
Increase the volume level. (Page 45)  
Note  
You can set the volume level of a video conference call before  
The other party’s microphone has been muted.  
Have the other party unmute their microphone.  
The display’s volume settings are too low.  
Increase the volume level of the display.  
You hear audio feedback.  
The microphone is too close to the display or to speakers.  
Keep microphones at least 1 m (3.3 ft) away from any display or  
speaker.  
The display’s volume settings are too high.  
Decrease the volume level of the display.  
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Additional Information  
Problem  
Cause and Solution  
Sound cuts out or echoes.  
Adjustments to the environment immediately after a video conference  
call has begun may not yet have completed.  
Immediately after a video conference call has begun, be sure to speak  
in turn with other parties. The KX-VC500 will automatically adjust audio  
levels so that all parties can easily be heard.  
The other party hears noise.  
The Boundary Microphone cable is not properly connected.  
Make sure that the cable connecting the Boundary Microphone with the  
KX-VC500 is fully and securely inserted on either end.  
The orientation of the image  
and sound do not match (the  
voice of a person on a side of  
the screen comes from the  
opposite side’s speaker, etc.).  
The speakers are not properly positioned.  
Position speakers on either side of the display and check that the left/  
right wiring is correct. If you place the display at the front of the room  
and the speakers at the back, the microphone’s left/right spatial  
direction may be reversed, and the orientation of the image and sound  
will not match.  
The speakers of the other party are not properly positioned.  
Ask the other party to position speakers on either side of the display.  
When the MIC position is set automatically, if the other party places the  
display at the front of the room and the speakers at the back, the  
microphone’s left/right spatial direction may be reversed, and the  
orientation of the image and sound will not match.  
The MIC positions set manually by the other party are incorrect.  
Ask the other party to confirm the manual settings of their MIC positions.  
When setting the MIC position manually, the left/right orientation should  
match the left/right channels as viewed from the side of the main video  
camera. When the MIC position is set to "Center stereo", make sure  
that it is placed with its connector facing the display. (Page 66)  
System Settings  
Problem  
Cause and Solution  
The settings of the  
KX-VC500 cannot be  
changed.  
A video conference call is in progress.  
Make settings after ending the current video conference call.  
A video conference call is incoming.  
If a video conference call is received when editing contact list settings,  
a dialog box will be displayed asking whether to answer the call without  
saving the settings. Settings other than contact list settings will be lost  
when a video conference call is received. In that case, change the  
settings again after the video conference call has finished.  
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Additional Information  
If These Messages Appear  
Message  
Cause and Solution  
Call FAILED. Encryption  
settings (On/Off) must match.  
Please change the encryption  
setting on one side and try  
again.  
The encryption settings do not match those of the other party in a video  
conference call.  
Change the encryption settings to match those of the other party.  
Call Failed due to wrong  
encryption password. Please  
contact your installer.  
The encryption password settings do not match those of the other party  
in a video conference call.  
Contact your dealer.  
Check the Main Camera  
connection.  
A cable or cord is not properly connected.  
Check that all cables to the KX-VC500 are connected properly.  
The signal input from the main video camera is invalid.  
A valid signal cannot be received from the connected main video  
camera. Contact your dealer.  
Unable to register, the contact  
list is full.  
The contact list has reached its maximum capacity.  
Delete unneeded contacts. (Page 59)  
Invalid IP Address.  
The format of the entered IP address is invalid.  
Enter the IP address correctly, in the format XXX.XXX.XXX.XXX  
(decimal values separated by periods). For values of only 1 or 2 digits,  
enter these numbers as they are. Do not enter like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
Multicast or broadcast addresses cannot be used.  
Invalid Subnet mask.  
Invalid Default Gateway.  
Invalid Date/Time.  
The input subnet mask is invalid.  
Enter a valid subnet mask.  
The input default gateway is invalid.  
Enter a valid default gateway.  
Enter a date within the valid parameters.  
Enter a date between January 1, 2009, and December 31, 2035.  
A cable or cord is not properly connected.  
PC is not connected.  
Check connection.  
Check that all cables to the KX-VC500 are connected properly.  
The computer is not turned on.  
Turn on the computer.  
The computer is not set to output from its external monitor video out  
port.  
Change the computer’s settings so that video is output from the external  
monitor port.  
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Additional Information  
Message  
Cause and Solution  
Sub-Camera is not  
connected.  
Check the connection.  
A cable or cord is not properly connected.  
Check that all cables to the KX-VC500 are connected properly.  
The sub video camera is not turned on.  
Turn on the sub video camera.  
Sub-Camera source is not  
compatible.  
A cable or cord is not properly connected.  
Check that all cables to the KX-VC500 are connected properly.  
The signal input from the sub video camera is invalid.  
A valid signal cannot be received from the connected sub video camera.  
Contact your dealer.  
Check the display resolution.  
The computer’s display resolution or refresh rate is incompatible with  
the KX-VC500.  
Set your computer’s resolution and refresh rate to a setting compatible  
This IP Address is already in  
use.  
On the network you are using, another device is already using the IP  
address you have input for the KX-VC500.  
Make sure that all devices on the network have unique IP addresses  
assigned.  
Cooling Fan Malfunction.  
Please turn off the system  
and call for service.  
The CPU cooling fan within the device has stopped.  
Quickly turn off the power. Contact your dealer.  
Check main camera setting  
<Check camera>  
A standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has  
been detected.  
Set the main camera  
HDMI output to 1080i.  
<Safe mode>  
Change the video camera’s resolution to HD (1920 ´ 1080i).  
Note  
If [#] is pressed, the system  
enters safe mode after restart.  
If you enter Safe Mode during a video conference call, the call will  
be disconnected.  
Check main camera setting  
<Check camera>  
A video camera with a different field frequency to the KX-VC500 has  
been detected.  
Set camera operating  
frequency to nHz.  
<Safe mode>  
Use a video camera with the same field frequency as the KX-VC500.  
Note  
If [#] is pressed, the system  
enters safe mode after restart.  
If you enter Safe Mode during a video conference call, the call will  
be disconnected.  
Note  
The field frequency  
setting of the  
KX-VC500 (50 or 60)  
is represented by n.  
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Additional Information  
Message  
Cause and Solution  
Check sub camera setting  
<Check camera>  
A standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has  
been detected.  
Set the sub camera HDMI  
output to 1080i.  
<Safe mode>  
Change the video camera’s resolution to HD (1920 ´ 1080i).  
Note  
If [#] is pressed, the system  
enters safe mode after restart.  
If you enter Safe Mode during a video conference call, the call will  
be disconnected.  
Check sub camera setting  
<Check camera>  
A video camera with a different field frequency to the KX-VC500 has  
been detected.  
Set sub camera operating  
frequency to nHz.  
<Safe mode>  
Use a video camera with the same field frequency as the KX-VC500.  
Note  
If [#] is pressed, the system  
enters safe mode after restart.  
If you enter Safe Mode during a video conference call, the call will  
be disconnected.  
Note  
The field frequency  
setting of the  
KX-VC500 (50 or 60)  
is represented by n.  
Call failed due to software  
version mismatch.  
A video conference call to an incompatible device was attempted.  
Check the other party’s device. Video conference calls cannot be made  
to devices other than a Panasonic KX-VC500.  
A video conference call to a KX-VC500 with an incompatible software  
version was attempted.  
Check the software version of all parties. Update the KX-VC500 with  
the older software version so that the versions match.  
Call Failed due to  
combination mismatch.  
In a multiple-party video conference call, one or more of the parties is  
incompatible.  
Check the software version of all parties. Update the KX-VC500 with  
the older software version so that the versions match.  
Call Failed due to  
unsupported product or other  
error.  
An unsupported feature was used.  
Check the software version of all parties. Update the KX-VC500 with  
the older software version so that the versions match.  
For details about supported versions and features, contact your dealer.  
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Additional Information  
Message  
Cause and Solution  
Received remote control ID  
(n1). VC500 current setting is  
(n2).  
Press [Home] button using  
the correct remote control, or  
setup remote control as  
follows.  
1. Press [.] and [#] at the same  
time  
2. Within 2 seconds, press  
[n2]  
The remote control IDs of the KX-VC500 and remote control do not  
match.  
Follow the on-screen instructions to change the remote control ID of the  
remote control to match that of the KX-VC500.  
If you cannot change the remote control ID of the remote control,  
contact your dealer.  
If multiple remote controls with assigned IDs will be used close together  
or if you do not want this message to be displayed, select "OFF" for  
"Check ID mismatch". (Page 68)  
3. Press [Home] to finish, this  
message will disappear.  
If this message will not  
disappear, please check the  
batteries in your remote  
control and try again.  
Note  
The remote control ID  
of the remote control  
(1/2/3) is represented  
by n1.  
The remote control ID  
of the KX-VC500 (1/2/  
3) is represented by  
n2.  
The IP Address is invalid.  
Please enter a valid IP  
Address.  
The IP address contains an invalid value.  
Enter the IP address correctly. The correct format is  
XXX.XXX.XXX.XXX (dotted format decimal notation).  
If the IP address contains 1 or 2 digit numbers, enter these numbers as  
they are. Do not enter like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
Multicast or broadcast addresses cannot be used.  
Check the IP Address.  
The IP address of the other party is the same as your own IP address.  
The same IP address is used for several parties in a multiple-party video  
conference call.  
Register the correct IP address.  
Check the IP address registered in the contact list.  
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Additional Information  
Message  
Cause and Solution  
Invalid DNS Server Address.  
The IP address contains an invalid value.  
Enter the IP address correctly. The correct format is  
XXX.XXX.XXX.XXX (dotted format decimal notation).  
If the IP address contains 1 or 2 digit numbers, enter these numbers as  
they are. Do not enter like [.001].  
Example: The IP address is [192.168.0.1].  
Correct entry: [192.168.0.1]  
Wrong entry: [192.168.000.001]  
Multicast or broadcast addresses cannot be used.  
Connection will be closed in  
n seconds.  
The time set for "Call Limit time" has one minute remaining.  
Press "YES" to continue.  
If you select "Yes", you can extend the call limit time for the amount  
set for "Call Limit time".  
Note  
If you select "No", the call is disconnected.  
The message first  
appears when one  
minute remains and  
"60" is displayed for  
n. Then, the  
remaining time starts  
to decrease.  
Miscellaneous  
Problem  
Cause and Solution  
"Safe Mode" is displayed on  
the screen.  
A standard definition (640 ´ 480p, 720 ´ 480p) video camera signal has  
been detected.  
Disconnect the video camera from the KX-VC500, and reset the  
KX-VC500 by turning off its power, then turning it back on. Check to  
make sure the video camera’s resolution is set to HD (1920 ´ 1080i),  
and then connect the video camera to the KX-VC500 again.  
A standard definition (640 ´ 480p, 720 ´ 480p) display signal has been  
detected.  
Disconnect the display from the KX-VC500, and reset the KX-VC500  
by turning off its power, then turning it back on. Make sure to connect  
a HD (1920 ´ 1080i) display to the KX-VC500.  
The field frequency of the video camera or display you are using is  
different from the field frequency setting of the KX-VC500.  
Use a video camera or display that has the same field frequency as the  
KX-VC500. For details, contact your dealer.  
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Specifications  
S
p
e
c
i
System Specifications  
Video  
Compression Method  
H.264  
Compatible  
Resolutions  
1920 ´ 1080i  
1280 ´ 720p  
704 ´ 480p  
f
i
c
a
t
Camera Input Resolution  
PC Input Resolutions  
Compression Method  
Frequency Range  
No. of Channels  
1920 ´ 1080i  
XGA, SVGA, VGA  
i
o
n
s
Audio  
MPEG-4 AAC LD  
20 kHz  
2
Bitrate  
64 kbit/s, 96 kbit/s (per channel)  
Stereo Echo Canceller  
Boundary Microphone KX-VCA001 (Option)  
2 m radius, 360° coverage  
Up to 4 Boundary Microphones  
Sound Processing Function  
Microphone  
Pickup Range  
Cascade  
Connections  
Sound Pickup  
Method  
Stereo/Monaural*1  
Transmission  
Call Control  
Other  
SIP  
AV QoS Call Control, Encrypted Transmission (AES)  
HDMI (Camera) ´ 2, RGB (PC) ´ 1 (Switchable 3 inputs)  
External  
Interface  
Video Inputs  
Video Output  
Audio Input  
Audio Output  
Network  
HDMI ´ 1, RCA (Component) ´ 1  
Boundary Microphone port ´ 1, RCA (Stereo) ´ 1  
RCA (Stereo) ´ 1 (Audio output to display is via HDMI)  
RJ45 port ´ 1  
Other  
Camera Control RS-232C Serial Port ´ 1  
Maintenance RS-232C Serial Port ´ 1  
Misc.  
Dimensions  
Approx. 430 mm ´ approx. 280 mm ´ approx. 80 mm  
(width ´ depth ´ height)  
(approx. 17 in ´ approx. 11 in ´ approx. 3.2 in)  
Weight  
Approx. 4 kg (approx. 8.8 lb)  
Power Consumption  
Standby: approx. 30 W  
Maximum: approx. 32 W  
*1  
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Index  
N
Index  
Noise reduction 47  
A
Administrator Password, setting 75  
Amplifier/Speaker 23  
O
Answering a Video Conference Call 37  
Answering, Manual 37  
P
Part Names and Usage 14  
B
Batteries, changing (remote control) 84  
Boundary Microphone 17  
R
Remote Maintenance, performing 70  
C
Calling by Entering an IP Address 33  
Calling from the Call History 35  
Calling from the Contact List 31  
Calling using Speed Dial 28  
Cleaning the unit 85  
S
Screen Display 25  
Screen Layout, changing (2-party call) 39  
Screen Layout, changing (3-party call) 40  
Screen Layout, changing (4-party call) 42  
Screen Standby Mode 18  
Computer Screen, viewing 49  
Connection  
Amplifier/Active Speaker 23  
Connection Status, viewing 56  
Connection, setting 63  
Self Diagnosis, performing 69  
Sub Video Camera, viewing 52  
System Initialization, performing 75  
D
E
T
Troubleshooting 86  
F
U
Unit Information, viewing 57, 65  
I
Inputting Letters and Numbers 79  
V
Volume, adjusting 45  
L
Language, setting 71  
M
Making a Video Conference Call 28  
Microphones 21  
Muting the Microphone 46  
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When you ship the product  
Carefully pack and send it prepaid, adequately insured and preferably in the original  
carton. Attach a postage-paid letter, detailing the symptom to the outside of the carton.  
DO NOT send the product to the Executive or Regional Sales offices. They are NOT  
equipped to make repairs.  
Product service  
For product service, ship the product to the address listed in the Limited Warranty.  
Consult your authorized Panasonic dealer for detailed instructions.  
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3  
One Panasonic Way, Secaucus, New Jersey 07094  
Copyright:  
This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal  
use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic  
System Networks Co., Ltd.  
© Panasonic System Networks Co., Ltd. 2010  
PNQX2744YA KK0310KE1100  
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