KX-TDA Hybrid IP
Telecommunication
Systems
The intelligent business solution.
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The Future is here
Efficiency You Can Appreciate
Reliability
The reliability of IP-Enabled Panasonic TDA
PBX system is assured by rigorous quality
control and testing before it leaves the
factory, guaranteeing you piece of mind.
The system is also designed for quick and
easy maintenance to help keep any
downtime to an absolute minimum.
Supporting "hot-swap" - you can change or
add most modules without even shutting
down the system.
Packed with a repertoire of solutions, the IP-Enabled
TDA PBX brings wide range of benefits to your
company's communication needs. DECT Wireless
equipment allows you freedom of mobility so you
can initiate or respond to important calls from
anywhere in your office, while the Voice Messaging
solution adds value to virtually all your services.
Advanced call centre functions improve
communication efficiency and allow you to serve
customers more effectively.The IP-Enabled TDA PBX
makes it easy to distribute calls, manage agents
handling calls, and controls office use of the phone
system. Compatible with Computer Telephony
standard protocols,TAPI and CSTA, the IP-Enabled
Panasonic TDA PBX can serve as the core of a
powerful, high-value-added CTI solution Integrated
with back-end CRM systems.
An Affordable System that Adds
Value to Your Business
The new Messaging Features offer greater
flexibility. If short of staff, you can handle calls with
the Automated Attendant Service.You can
upgrade to Unified Messaging using CTI
technology that can combine e-mail, fax and voice
mail, giving you multi-media communication
capabilities.You can even customise the system to
meet the needs of different callers. By combining
the system with a Panasonic Voice Mail System,
you can get additional features that are available
only from Panasonic, such as Live Call Screening,
Two-Way Recording, and Two-Way Transfer.
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Extreme Functionality
For effective communication - Panasonic
telecommunication systems allow you to
have a wide range of services at your
disposal. Panasonic communication systems
allow businesses to choose from a range of
user-friendly solutions allowing you to find
the right solution at the right price to handle
your business application needs.
Alphanumeric Display
Visual feedback on the user-friendly LCD display makes it
easier to handle calls and perform other tasks. Use it to view a
variety of information (see partial list below) or to access the
IP-Enabled PBX system's many features. Users can also make
calls by simply following the visual prompts shown on the
display.The display can show items such as:
- Incoming caller's name and number (ISDN, Caller ID)
- Message waiting, absent messages, feature settings
- Log of incoming and outgoing calls (Call Log)
- System/personal speed dialling
- Extension lists
- Call Duration
- Menu of system features
- Time and date
Navigation Keys
The navigation keys allows fast, one touch, access to
multiple system functions, available to Panasonic
PBX users.
Hands Free Convenience
The built-in headset jack allows you to keep your hands free
while taking important telephone calls, giving you the
freedom and flexibility to work on your PC or take notes etc.
Programmable Keys
With one-touch function access, programmable soft
keys save time and effort.These keys can be used to
store telephone numbers, or frequently used feature
access.The dual colour Red/Green LED's give visual
indication of feature accessed as well as the status of
colleagues whether they are available or busy on
their phone.
eXtra Device Port (XDP) and Digital
XDP (DXDP)
Use the XDP port to add an analogue phone, cordless phone,
or other single-line device to your extension without the cost
of an additional line.This lets you send a fax while talking to a
customer. Or, by connecting a modem to the XDP port, you
can access the Internet while you continue to use the
telephone conversing with a client.The DXDP port allows you
to add a second digital telephone to your extension allowing
you to increase your system capacity without the need for
additional optional extension cards and wiring.
Four Step Tilt Angle
The display screen can be adjusted to four different
viewing angles for optimum readability.
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Best Comfort
KX-NT136
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IP Proprietary Telephone
6-Line Back-lit Display
24-Programmable Keys
Full Duplex Speakerphone
2 Ethernet Ports (100Base-T)
Power Over Ethernet (PoE)
KX-NT265
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IP Proprietary Telephone
1-Line Display
8-Programmable Keys
Half Duplex Speakerphone
1 Ethernet Port (100Base-T)
Power Over Ethernet (PoE)
KX-T7668
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1-Line Display
8-Programmable Keys
Headset Jack
Half Duplex Speakerphone
KX-T7636 with
KX-T7603
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Digital Proprietary Telephone
6-Line Back-lit Display
24-Programmable Keys
Full Duplex Speakerphone
USB Connection (optional)
12 additional programmable keys
(KX-T7603)
KX-T7710
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Analogue Proprietary Telephone
8-Programmable Keys
Modem Data Port
Message Waiting LED
KX-T7633
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Digital Proprietary Telephone
3-Line Back-lit Display
24-Programmable Keys
Full Duplex Speakerphone
USB Connection (optional)
KX-T7640
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Digital DSS Console (60 DSS Keys)
KX-T7630
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Digital Proprietary Telephone
3-Line Display
24-Programmable Keys
Full Duplex Speakerphone
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More Freedom, Greater Clarity
Have an important customer on the phone and
need to walk away from your desk? Panasonic
Wireless DECT connectivity is here to help.The
Panasonic Hybrid IP PBX system lets you simply
continue your current conversation over a
lightweight, business-smart wireless telephone
while you are away from your desk or moving
around the office. Because the system is digital,
the voice comes through loud and clear.
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DECT Mobility
The IP-Enabled TDA PBX system allows wireless
communication over an extended range by using
multiple cell stations that boost the flexibility and
mobility of your wireless handset. Using Wireless XDP,
you can set your wireless telephones to have the same
extension as your desk phone, and then receive calls
even when away from the desk.You are always there,
ready to receive your customers' calls, and make the
most of every business opportunity that comes along.
KX-TCA155 and KX-TCA256 -
Features
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6-line, Blue, backlit LCD display
Illuminated Keypad
Multiple Language Display
Speakerphone
Programmable Soft Keys
PBX functionality support
200 entry Phonebook
Headset Compatible
9 Ringer Melodies
10 Programmable Hot Key Dialling
Vibrate Alert*
Meeting Mode*
* KX-TCA256 Only
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Computer Telephony Integration
With its support for Industry Standard CTI
interfaces - the IP-Enabled Panasonic TDA
PBX can support a large number of software
applications ranging from the standard
"Screen Pops" to integrating Customer
Relationship Management (CRM) systems and
many more - all designed to intelligently and
efficiently handle your business calls.
Computer Telephony
Integration (CTI)
Benefits of CTI
Depending on the type of CTI software that is
installed, multiple telephony applications can be
implemented to augment business communication
capabilities.These include:
Computer Telephony Integration (CTI) is the
technology that brings the best of telephony and
computers together - providing powerful and simple
productivity enhancements.The combination of the
two systems requires a programming link between
the phone system and computers that allows data
and instructions to be exchanged between the two
systems. Panasonic KX-TDA PBXs support CTI
§
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Offices -Incoming call display (Screen Pop), Busy
caller display, Call accounting using SMDR* etc.
Contact Centre - Incoming call display, CRM
database integration, Agent Log-in/Log out etc.
Hotels - Room availability, check-in/check out,
Billing etc.
integration via the two mature industry standards:
* SMDR: Station Message Detail Recording
§
Telephony Application Programming Interface
(TAPI), and
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Computer Supported Telecommunications
Applications (CSTA)
TDA Hybrid
IP PBX
Leveraging these standard CTI interfaces, CTI
applications help users get the most out of their
phone system. Users can initiate calls via their PC,
view Incoming call notification (Screen-pop),
integrate with Customer Relationship Management
(CRM) databases, and much more.There are two
types of CTI configurations possible
CTI Application CTI Application
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1st Party involves direct connection between a
Telephone (e.g. Panasonic KX-T7636/T7633) and PC
(using optional KX-T7601 USB interface). Basic CTI
applications such as Microsoft Dialler, Outlook and
others readily available can be used. Panasonic KX-
TDA0350 PC Phone and KX-TDA0300 PC Console
are examples of advanced 1st Party CTI
Proprietary
Telephone
Proprietary
Telephone
1st Party CTI
TDA Hybrid
IP PBX
applications supporting "Screen Pop", CRM, and
Call Recording features.
CTI
Server
CTI Application CTI Application
§
3rd Party requires direct connection between a
PBX and a PC running CTI server software.The CTI
server communicates directly with the PBX on
behalf of the client applications while client CTI
applications work in concert with the CTI server
resulting in more feature rich applications
providing advanced telephony features, using
simple mouse 'clicks'.The new Panasonic Phone
Assistant software series is based on this 3rd Party
CTI technology leveraging CSTA interface.
Proprietary
Telephone
Proprietary
Telephone
3rd Party CTI
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Phone Assistant Application Suite
An exciting array of intuitive PC-based
software applications that converges
telephony with wizard driven point-n-
click operation, presence, availability,
and a variety of collaboration tools to
simplify and enhance real-time
communications for business users.
Higher Productivity,
Phone Assistant productivity
application suite blends the
power of the Panasonic KX-TDA Hybrid
IP PBX together with personal computers leveraging
your office IP network to provide a truly remarkable
Computer Telephony Integration (CTI) software
allowing intuitive point-n-click operation to
significantly enhance your company's personal, team,
and business productivity.
Personal Productivity
Highly desirable features such as Presence,
Availability,Wizards that automatically appear as and
when needed to help with most common telephony
operations, missed call reminders, detailed call
history, and integration with IP camera make up the
built-in features in Phone Assistant Express and Pro
version applications.The pro version also integrates
with Microsoft Outlook™ and has an optional IP
Softphone plug-in module for anytime anywhere
business IP telephony.
Panasonic Phone Assistant applications come in
Express (free), and Pro (Licensed - full feature)
versions.The software targets three key aspects of
business telephony communication needs:
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Phone Assistant (Express/Pro) for Personal
productivity.
Phone Assistant Status (Express/Pro) for
Manager/Supervisors.
Business Productivity
Phone Assistant Manager (Bundled Web
Interface) for IT Administrators
Business managers and supervisors can use the
Phone Assistant Status to benefit from real-time
monitoring of all team members. Managers can also
decide to listen-in, barge-in, or take-over a
monitored call in progress - helping new or
distressed customers - perfect for any informal call
centre.
PBX Productivity
With web based Phone Assistant Manager - IT
administrators and power users can perform
common Adds/Moves and Configuration changes
using a standard Web Browser on any networked PC,
or access remotely from across the IP cloud. Users
can modify common settings like System Date/Time,
set speed dial numbers, set extension settings and
assign flexible programmable keys - all using web-
based point and click operation.
Phone Assistant applications - when used together -
can enhance business productivity and help propel
your business communications to the next level.
View presence
& availability.
Phone Assistant - intuitive user interface
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Flexible Access
The human voice remains the most effective mode of
communication.We all know how frustrating it can be
when trying to contact someone and the line is
always busy or not answered. Panasonic has
combined its knowledge of Call handling with their
Intelligent PBX systems to ensure that calls from your
customers can always be answered by someone, or
voice messages can be left to request a follow-up call.
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Intelligent Call Handling Capabilities
Panasonic understands that if a call is not
answered, it is bad for business.That is
why Panasonic PBX systems are integrated
with multiple call handling features as
standard.
Queuing
The perfect service for
your customers
If a call cannot be answered it can be sent to a call
queue and greeted with a friendly welcoming message.
The messages are pre-recorded and can inform the
caller that their call will be handled in the order it has
been received by an agent as soon as one becomes
available, or the messages can be used as a way to
generate additional business opportunities by alerting
the caller of a service the company offers, or a
forthcoming sales promotion.
Whatever the size of your company, efficient and
courteous handling of telephone calls is a major factor
in a successful business. Panasonic provides multiple
solutions for large and small Call Centres, to help
control and make use of the limited resources that may
be available. The following call centre features are
integrated into the PBX and can be expanded to suit
more sophisticated call centres in combination with CTI
software solutions available in the market:
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Intelligent and Automatic Call Routing
Flexible Routing to distribution groups
VIP call routing
Automatic Call Routing
Panasonic intelligent call routing allows incoming calls
to be distributed directly to the desired destinations.
This is made possible by using the CLIP information
that is sent with the call. Calls can be distributed to a
single extension, or group of extensions. Extension
groups can also carry VIP status, so that calls that are
distributed to these groups are automatically pushed to
the front of the call queue regardless of when they
enter the queue.
Automated Attendant
Call Queue with waiting message
Walking Extensions ('Hot Desking')
Supervisor call queue monitoring
Supervisor level monitoring and reporting
Overflow Extensions
Personal Mailboxes and email
notification.
Using the advanced TVM Messaging solution - each
Extension can be assigned its own personal mailbox
that can be contacted any time of day or night. If a
caller leaves a voice message for a user, the extension
user is notified by a message-waiting lamp available on
proprietary telephones or can be additionally notified
via an e-mail with voice message attached sent to the
user's personal computer.
Incoming call information is also recorded with the
message and is displayed on a Proprietary telephone.
This information includes Callers telephone number,
time of call, and length of call.
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Integrating Voice and Data networks
IP Network infrastructures, which already
exist in the majority of companies, can now
carry voice along with data. Designed to
support Convergence via modular structure,
IP-Enabled Panasonic TDA PBX systems
allow a harmonious migration towards VoIP,
allowing voice and data communication to
work within the same network.
IP Telephony
Customers interested in gradually evolving their
business communication towards IP telephony can
benefit from the optional IP Extension card that
supports the KX-NT136 and the KX-NT265 IP
telephones.
The KX-NT136 is based on the familiar KX-T7636 high-
end digital proprietary telephone - and includes all the
familiar one touch feature access keys - such as:
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Call Hold l Conference Call
Call Transfer l Call Forward
and many more...
The KX-NT265 is a cost effective
IP telephone based on the
low-end KX-T7668 digital
proprietary telephone and
provides one-touch features
via eight (8) programmable keys.
Leveraging standard data-network
cabling - and supporting Power-over-Ethernet (PoE), IP
telephony can reduce your installation cost as well as
make telephony available wherever there is a data
network available.
Voice-over Internet Protocol
(VoIP)
VoIP is the latest proven technology for voice
The Panasonic IP telephones are a perfect solution
whether for employees in an office or remote
workers/home workers connected over high-speed IP
network.
communications where packets of digitally compressed
voice are sent over IP data networks, which gets
converted back to voice once it reaches the destination.
By leveraging existing data networks,VoIP can bypass
PSTN and therefore avoid all costs associated with PSTN
calls no matter how far the distance and how long the
conversation. In addition,VoIP also allows for more
advanced telephony solutions and applications.
VoIP is an ideal solution for site-to-site communications
between multi-site offices and retail chains - as well as
for networking branch office and remote office
employees, small office/home office (SOHO) workers,
and home sales personnel, allowing for flexible working
environment and lowering cost.
IP Softphone
In addition to IP Telephones, Panasonic also offers IP
Softphone. The Panasonic KX-NCS8100 IP softphone
allows road warriors, sales and support staff, or any
other power user to use their computer as a powerful
IP Phone for access to anytime, anywhere enterprise IP
telephony. Businesses can easily connect all of their
remote employees - whether in branch offices, remote
sites, or travelling and accessing the corporate IP
network from across the globe. All employees can be
centrally connected to a single Panasonic KX-TDA
Hybrid IP-PBX over an IP network - providing simple
yet highly cost effective VoIP communication.
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Branch Office
3rd Party
CTI
IP Network
IP Proprietary
Telephone
CTI Server
PA Pro
Software
PA Status
Software
PA Console
Network
Operator
TDA Hybrid IP PBX
Head Office
IP Softphone
IP Proprietary
Telephone
SOHO
ISDN
Branch
Office
Digital
Proprietary
Telephone
GSM
Telephone
DECT
Handset
Centralised
voice mail
Digital
Proprietary
Telephone
GSM
Telephone
TDA Hybrid IP PBX
QSIG Networking
Network Distribution Groups
Supporting the industry standard ISDN QSIG protocol,
the IP-Enabled TDA PBX allows you to interconnect
multiple PBX locations to help modularly build a large,
effectively seamless, virtual telephone system resulting
in creating a Voice Virtual Private Network (Voice VPN),
as well as giving businesses access to more advanced
networking features like direct extension to extension
dialling between PBX's, CID of PSTN calls and ICD group
call handling across the QSIG network.
Incoming Call Distribution (ICD) groups can be set-up
across multiple networked TDA PBX systems.
Extensions can be grouped together from different PBX
systems, creating globaly diverse departments with the
same ICD group number.
Simultaneous or delayed ringing can be programmed
for all Network ICD (NICD) groups.
For companies with large legacy PBX in the Head-
office, customers can add the KX-TDA PBX's in all the
branch offices while still maintaining links back to the
legacy PBX via QSIG connection to the Main Office.
Centralised Voice Mail
Up to 8 networked TDA PBX systems can share a single
Voice Mail system. Extension users can forward calls to
voice mail and access messages using VM access codes.
These codes can be pre-programmed on system phone
DSS keys for ease of use.
Network Busy Lamp Field
Network Busy Lamp Field (BLF) or Network Direct
Station Selection (NDSS), allows unique extensions
across networked TDA PBX systems to be monitored by
a single centralised Network Operator using DSS keys.
These extensions can be part of a global PBX QSIG
network connected over both ISDN or Voice-over-IP.
If any of the pre-programmed extensions are busy,
receiving an incoming call (ringing) or in 'Do not
Disturb' (DND) mode, the operator's DSS key for that
extension will illuminate, showing the operator the
status of that particular extension.
GSM Integration
Mobile Telephones are a compelling way for doing
business outside of the office.The KX-TDA PBX
supports the latest Mobile Telephone integration
technology - Enabling calls directed to an office
extension to be redirected to a Mobile telephone
through the TDA PBX at a lower, fixed cost. Calls can
then be transferred back to a PBX extension or even to
an office Voice Mail system.
Mobile telephones can even be integrated into ICD
groups which will simultaneously ring when a call
comes in, allowing users to pick-up their calls on either
their Desk phone or Mobile phone.
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With digital communication...
For the majority of businesses, personal
contact with the customer is a significant
factor for success. The telephone system is
at the heart of all communications - without
any concern as to how the communication is
conveyed: via IP, by traditional telephony or
by employing wireless technology. What is
crucial for businesses is quality and
reliability. Panasonic provides applications
and solutions that address all these crucial
business needs.
Health service
A telecommunication system in nursing facilities and
resident housing must be consistent above all to the
requirements of people in need. Panasonic offers
custom-made solutions that can be integrated with
computers to support administrative tools and
emergency call systems.The investment ensures
security by flexible, future-safe technology.
Hospitality
The Hospitality market requires the communications
system to be flexible, economical, and easy to use,
with maximum reliability and adaptability for the
individual needs. The possibility of PC integration to
allow guest room billing and system management
has also become a requirement of this sector. IP-
Enabled Panasonic TDA PBX Systems are perfectly
equipped with all these necessary hospitality
features and solutions.
Customer Services
We all would like to offer our customers the best
service we possibly can, and while you might be the
best today, what about tomorrow? Panasonic
Telecommunication systems offer service-orientated
solutions, which can be expanded to meet your
customer's needs now and for days to come.
Medical
To be able to work effectively and comfortably in a
medical environment, it is necessary that the
telecommunication system is adapted perfectly to fit
the needs of this type of activity. In the field of
health, Panasonic alleviates the continual increase in
costs and allows easy integration with life saving
technologies.
Administration
Public administrations see themselves today more
than ever as service providers. Their services must be
carried out in spite of the increasing pressure of cost
management for government, council and municipal
authorities. Panasonic offers such establishments a
telecommunications solution which helps them
maintain and keep their costs in check.
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...the possibilities are endless
Sales
Logistics
In today's competitive world, personal contact
becomes ever more important to the customer.
Customer satisfaction, maximum flexibility and
accessibility provide the crucial lead in this sector. With
a solution from Panasonic, everything that you need is
already built in as standard.
Logistics requires smooth and reliable transport of
information. This is why logistics companies have
particular requirements when it comes to
telecommunications systems. With possibility for
integration into modern EDP systems and mobile
accessibility, Panasonic IP-Enabled systems can
become the driving force for your business today,
tomorrow and in the future.
Construction
Customers like to only invest in well built products,
displaying them attractively and place them within a
delightful environment. These same guidelines should
also be followed by your telecommunication systems.
When it comes from Panasonic - you are sure that all
these important points have been meticulously
followed - so customers can be proud to own a
Panasonic system.
Legal
The legal industry of law firms, notaries, attorneys,
solicitors etc have specific requirements when it
comes to business communication.
Attorney client conversation may need to be
recorded - or clients may need to be billed for calls.
Law firms may prefer to have secure entrances
monitored via IP cameras.The IP-Enabled Panasonic
TDA PBX addresses all these unique communication
needs of the legal industry - yet provides all these
and more solutions in a cost effective manner.
Production enterprises
High flexibility, economy and maximum reliability as
well as adjustment to individual needs are important
criteria, which telecommunication systems must fulfil.
The Panasonic IP-Enabled TDA PBX outshines here as it
was developed with manufacturing plants and
production departments in mind. With its ultramodern
design and future ready solutions, experience a new
dimension of efficient communication.
With Panasonic the possibilities are endless.
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Versions covered: v2.02, v2.03
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Design and Specification subject to change without notice.
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