[Standard—Nortel Networks Confidential]
Part No. NN10041-112
April 2003
MCP 1.1 FP1 (02.02)
SIP Multimedia PC Client
User Guide
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[Standard—Nortel Networks Confidential]
iii
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING
CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE
AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping
container, within 30 days of purchase to obtain a credit for the full purchase price.
“Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted
and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content
(such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel
Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no
rights other than those granted to you under this License Agreement. You are responsible for the selection of the
Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software
on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable.
To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”),
Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software
contains trade secrets and Customer agrees to treat Software as confidential information using the same care and
discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate.
Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement.
Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse
assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or
modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property
to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the
event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks
or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine
Customer’s Software activation or usage levels. If suppliers of third party software included in Software require Nortel
Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks
with respect to such third party software.
2. Warranty. Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer,
Software is provided “AS IS” without any warranties (conditions) of any kind. NORTEL NETWORKS DISCLAIMS
ALL WARRANTIES (CONDITIONS) FOR THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT. Nortel Networks is not obligated to
provide support of any kind for the Software. Some jurisdictions do not allow exclusion of implied warranties, and, in
such event, the above exclusions may not apply.
3. Limitation of Remedies. IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE
LIABLE FOR ANY OF THE FOLLOWING: a) DAMAGES BASED ON ANY THIRD PARTY CLAIM; b) LOSS OF,
OR DAMAGE TO, CUSTOMER’S RECORDS, FILES OR DATA; OR c) DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE) ARISING OUT OF YOUR
USE OF THE SOFTWARE, EVEN IF NORTEL NETWORKS, ITS AGENTS OR SUPPLIERS HAVE BEEN
ADVISED OF THEIR POSSIBILITY. The forgoing limitations of remedies also apply to any developer and/or supplier
of the Software. Such developer and/or supplier is an intended beneficiary of this Section. Some jurisdictions do not
allow these limitations or exclusions and, in such event, they may not apply.
4. General
a. If Customer is the United States Government, the following paragraph shall apply: All Nortel Networks
Software available under this License Agreement is commercial computer software and commercial computer
software documentation and, in the event Software is licensed for or on behalf of the United States
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Government, the respective rights to the software and software documentation are governed by Nortel
Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to
comply with the terms and conditions of this license. In either event, upon termination, Customer must either
return the Software to Nortel Networks or certify its destruction.
c. Customer is responsible for payment of any taxes, including personal property taxes, resulting from Customer’s
use of the Software. Customer agrees to comply with all applicable laws including all applicable export and
import laws and regulations.
d. Neither party may bring an action, regardless of form, more than two years after the cause of the action arose.
e. The terms and conditions of this License Agreement form the complete and exclusive agreement between
Customer and Nortel Networks.
f. This License Agreement is governed by the laws of the country in which Customer acquires the Software. If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of
New York.
NN10041-112
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[Standard—Nortel Networks Confidential]
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
What is the SIP Multimedia PC Client? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SIP Multimedia PC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
SIP Multimedia PC Client Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
SIP Multimedia Blended PC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Useful terms to know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Proxy server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Network-based address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Service package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Signing in to the SIP Multimedia PC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Configuring Windows to automatically start the SIP Multimedia PC Client . . . . . . 33
Understanding the SIP Multimedia PC Client interface . . . . . . . . . . . . . . . . . . . . . . . . 34
Understanding the Blended SIP Multimedia PC Client interface . . . . . . . . . . . . . . . . . 35
Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
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Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Main buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
System tray icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Using online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
SIP Multimedia Blended PC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Retrieving a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Consult transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Setting up a three-way call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Conference calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Creating a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Leaving a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Sending web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Co-browsing web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Using voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Accessing your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Using voice mail functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Sending and receiving video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Placing a voice call from Outlook 2000 (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
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Contents vii
Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Checking your inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Acknowledging missed call log entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Checking your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting call log entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Managing your network-based address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Viewing an address book entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Managing your Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Special call handling options for incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Creating a set of call screening instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Recording a greeting to play to callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
To view your call screening records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Deactivating a call screening record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Understanding collaboration tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Initiating a collaboration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Starting an integrated collaboration session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Starting a standalone collaboration session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Ending a collaboration session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Exchanging files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Sending a file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Setting the preferred directory to store incoming files . . . . . . . . . . . . . . . . . . . . . . 89
Sending one file in a file list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
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Sending all files in a file list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Whiteboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Saving whiteboard drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Restoring whiteboard drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Collaborating by sharing clipboard contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Placing the content in the Windows clipboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Setting up your user profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Setting your connection speed and preferences . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Defining network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting up audio devices and preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Setting up an i2004 Internet Telephone (optional) . . . . . . . . . . . . . . . . . . . . . . . . 114
Specifying a tool tips delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Setting the standby option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Specifying the look of the SIP Multimedia GUI at startup . . . . . . . . . . . . . . . 120
Using the audio wizard to configure audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configuring multiple profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
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Contents ix
Adding a new profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Configuration and administration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Collaboration problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Button references . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Main GUI buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Incoming call control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Active call control buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Appendix B
Hardware notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Compatible video cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Compatibility with the client application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
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Contents
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[Standard—Nortel Networks Confidential]
Figures
Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuration wizard - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuration wizard - step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuration wizard - step 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configuration wizard - step 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuration wizard - step 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuration wizard - step 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 10 Blended PC Client main GUI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 11 SIP Multimedia PC Client system tray icon . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 12 SIP Multimedia PC Client System tray icon . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 13 Incoming Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 15 Active Call Control window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 16 Transfer Call window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 17 Complete transfer destination Call window . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 18 Sending an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 19 Confirm Web push . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Figure 20 Voice mail dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 21 Voice mail command buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 22 Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Figure 23 Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Figure 24 Address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Figure 25 View address book entry options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Figure 26 Add New Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 27 Add new group dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Figure 28 Add new address book entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Figure 29 Add new entry - user information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Figure 30 Add new entry - user phone information . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 31 Add new entry - other user information . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 32 Outlook security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
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Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 34 Buddies tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Figure 35 View buddy entry options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Figure 36 Call Screening window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 37 Collaboration - tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Figure 38 Open a collaboration session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 39 Stop a Collaboration Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Figure 40 Collaboration - file transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Figure 41 Collaboration - whiteboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 42 Collaboration - clipboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 43 Preferences - User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 44 Preferences - Connection information . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Figure 45 Preferences - Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 46 Preferences - Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 47 Preferences - Audio settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 48 Preferences Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 50 Custom Video configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Figure 51 Sample video format window 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Figure 52 Sample video format window 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Figure 53 Preferences - Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 54 Preferences - RAIDerLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 55 Preferences - i2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Figure 56 Preferences - File exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 57 Presence settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Figure 58 Preferences - tool tips delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Figure 59 Windows look interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 60 Audio wizard - Audio Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Figure 61 Audio Test Call - Audio Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Figure 62 Profile Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
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Tables
Table 1
Table 2
Table 3
Table 4
Table 5
Table 6
Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Video configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
NeoMagic sound card drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Main GUI buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Incoming call buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Active call buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
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Welcome
The SIP Multimedia PC Client User Guide provides you with the instructions
Topics include:
•
•
•
•
•
•
“Getting started” on page 19
“Multimedia communication” on page 41
“Managing your contacts and calls” on page 61
“Multimedia collaboration” on page 83
“Advanced set-up” on page 97
“Troubleshooting” on page 127
Audience
This guide is intended for users of the SIP Multimedia PC Client services and
features.
Text conventions
This guide uses the following text conventions:
bold text
Indicates the command key you need to press
Example: Press Ok.
italic text
Indicates new terms, document titles
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Acronyms
This guide uses the following acronyms:
ADSL
codec
DSL
DTMF
ERC
GUI
Asynchronous Digital Subscriber Line
coder/decoder
Digital Subscriber Line
Dual Tone Multi-Frequency
Express Routing Code
Graphical User Interface
IM
Instant Message
IP
Internet Protocol
IPCM
ISDN
LAN
NAT
PNG
PSTN
SIP
Internet Protocol Client Manager
Integrated Services Digital Network
Local Area Network
Network Address Translation
Portable Network Graphic
Public Switched Telephone Network
Session Initiation Protocol
Universal Resource Locator (internet address)
URL
Related publications
Other publications related to the SIP Multimedia PC Client Guide:
•
•
SIP Personal Agent Getting Started Guide
i2004 Internet Telephone User Guide
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How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks
Technical Support. To obtain contact information online, go to the http://
www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on
Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center. If
you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the following the http://www.nortelnetworks.com/
help/contact/erc/index.html URL.
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Chapter 1
Getting started
Topics in this section:
•
•
•
•
•
•
“What is the SIP Multimedia PC Client?” on page 19
“Configurations” on page 20
“Useful terms to know” on page 22
“Before you begin” on page 24
“Understanding the SIP Multimedia PC Client interface” on page 34
“Using online help” on page 39
What is the SIP Multimedia PC Client?
The SIP Multimedia PC Client is an application that provides advanced IP
telephony features, many of which are not available on a traditional telephone:
•
•
•
•
•
•
•
•
•
•
•
•
Internet Protocol (IP) calls
advanced call logging - keep track of incoming, outgoing and missed calls
network-based address book
presence - see who is online and let others know that you are online
control of Nortel Networks i2004 Internet Telephone
call hold/retrieve
call transfer (blind or consultative)
web push - send a web page to another user
collaboration - transfer files, use a “whiteboard”, clipboard
advanced call forwarding and call screening
call handling - decline, redirect, or ignore incoming calls
instant messaging - send and receive text messages
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•
•
•
•
video calls (one-way and two-way video)
local three-way calling
conference calls [requires network conference server]
a COM AddIn button that allows you to make calls from Outlook 2000 and
import contacts from Outlook 2000
Configurations
The SIP Multimedia PC Client is available in three configurations.
•
•
•
“SIP Multimedia PC Client” on page 20
“SIP Multimedia PC Client Set” on page 21
“SIP Multimedia Blended PC Client” on page 21
SIP Multimedia PC Client
The SIP Multimedia PC Client is a software application that transforms your PC
into a powerful telephony and multimedia communications tool. This software
application runs on your PC and provides access to SIP features and multimedia
services.
Most users will choose to use a headset to speak and hear during calls. Optionally,
you can use a separate microphone and your computer’s speakers for the voice
part of the call (not recommended in open office environments).
Tip: Keep the SIP Multimedia PC Client running in the background
whenever you are using your computer so you can easily accept or
screen incoming calls.
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SIP Multimedia PC Client Set
When the SIP Multimedia PC Client controls an i2004 Internet Telephone the
configuration is called a SIP Multimedia PC Client Set. The i2004 Internet
Telephone provides premium-quality voice, while your computer is dedicated to
the data and video components of the multimedia session.
The SIP Multimedia PC Client Set is ideal when superior voice quality is
required. It is also ideal when the sessions include processing-intensive tasks such
as real-time video, which would consume bandwidth required for voice
processing.
To configure the SIP Multimedia PC Client to control your i2004 telephone, see
Chapter 5, “Advanced set-up”.
SIP Multimedia Blended PC Client
When you use your existing desktop telephone for voice calls and your SIP
Multimedia PC Client for multimedia communication, it is called a SIP
Multimedia Blended PC Client. A desktop telephone provides premium-quality
voice, while your computer is dedicated to the data components of the multimedia
session.
The SIP Multimedia Blended PC Client is a cost-effective solution that allows you
to maintain your current desktop telephone for voice calls, while enhancing your
communication possibilities with multimedia features such as the collaboration
tools.
Note: Calling actions, audio, video and advanced screening settings are
disabled for the SIP Multimedia Blended PC Client.
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Useful terms to know
following terms:
•
•
•
•
•
•
“Proxy server” on page 22
“Address” on page 22
“Network-based address book” on page 23
“Buddies” on page 23
“Presence” on page 23
“Service package” on page 23
Proxy server
A proxy server is an application that relays data between your SIP Multimedia PC
Client and the network. The IP address of the proxy server is already defined in
your SIP Multimedia PC Client. When you connect to the proxy server you need
to provide a valid username and password.
Address
When a procedure instructs you to enter an address it means entering either a
telephone number or a SIP address. A SIP address is a unique identifier of users
on the IP network. It has the same format as an email address, for example,
[email protected], but it is not an email address. The network can identify where you
are and route your calls by tracking your SIP address when you sign-in to any SIP
Multimedia PC Client, SIP Multimedia Web Client or i2004 Internet Telephone.
In order to make it easier to place calls, you can store addresses (SIP addresses or
telephone numbers) in an network-based address book.
Using SIP addresses allows you to take advantage of the more powerful features
of the PC Client, such as presence.
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Network-based address book
Your personal network-based address book is a key tool for managing addresses.
You can save your addresses for quick call access as well as organize addresses
into groups.
When you make changes in your network-based address book it applies to all the
devices you can use to access the network (SIP Multimedia PC Client, SIP
Multimedia Web Client, i2004 Internet Telephone).
Buddies
Within your network-based address book, you can designate entries as Buddies.
People that you contact frequently are good candidates for your list of Buddies. If
you have entered the SIP address of someone in your list of Buddies, then you can
see their online presence status. Just click the Buddies button to see your list of
Buddies and whether or not they are available to contact.
Presence
Presence is a feature that allows you to see the online status of other users on the
network and also a way to let others know your status. In the Status Area there is a
drop-down menu where you can choose your presence state to let other users
know if you are online or away from your desk. You can also set the system to
automatically alert others whether you are away from your PC or on the
telephone. Click on the Buddies button to see your Buddies and their online
presence status.
Service package
Your service provider or system administrator assigns a service package with
pre-defined features and options for you. Some features will only be available to
you if they are listed in your service package. For example, your company may
not support PC video cameras and therefore these settings would not be available
for you to change. In addition to video, your service package defines how many
Buddies you can have, how many callers you can join in an audio conference, and
whether you have voice mail enabled.
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If you have access to the SIP Personal Agent, you can view the features and
options available in your service package through Settings > Preferences.
Note: Your service package features won’t be available on your SIP
Multimedia PC Client until you sign-in.
Before you begin
You need the following items to start using the SIP Multimedia PC Client:
•
•
a PC configured with the required minimum software and hardware, as
described in the following section
Internet access and a connection that meets the minimum transmission speed
requirements, as described in the following section.
Note: The SIP Multimedia PC Client can operate with the minimum
hardware and software requirements but the recommended requirements
will provide enhanced multimedia communications quality.
Minimum hardware and operating system requirements
•
•
550 MHz Pentium-class or equivalent processor
Windows* 98(SE), Windows Me, Windows NT* 4.x with SP5, Windows
2000, or Windows XP
•
•
28.8 Kbps modem
Microphone and full duplex sound card. [Note: Some laptops do not come
equipped with full duplex sound cards.]
•
48 MB free RAM (This requirement is in addition to the memory
requirements of the OS and other concurrent applications.)
•
•
60 MB free hard disk space
640x480 @8bpp (256 colors) VGA graphics card
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•
Mouse
Recommended hardware and operating system requirements
•
•
1 GHz (or higher) Pentium-class or equivalent processor
Windows XP, Windows 2000, Windows 98(SE), or Windows NT 4.x with
SP5
•
56 Kbps modem or faster network connection (a Cable modem, DSL,
10base-T Ethernet connection will provide a better user experience)
•
•
Full duplex sound card with headset (microphone-headphone combination)
64 MB free RAM (This requirement is in addition to the memory
requirements of the OS and other concurrent applications).
•
•
•
60 MB free hard disk space
800x600 @16bpp (65,536 colors) VGA or better video graphics card
Mouse
Optional hardware and software requirements
•
•
Nortel Networks i2004 Internet Telephone
USB-based Internet Video Camera (Web Cam). A 16bpp (65,536) VGA or
better video graphics mode is required in order to send video. See Appendix B
for more information about video camera support.
•
•
Auto Web Push requires a Web browser: Internet Explorer 5.0 and above or
Netscape* 4.77 and above
Microsoft Outlook* 2000 (if you want to use the Microsoft Outlook 2000
AddIn or Import Contacts features)
Installing the SIP Multimedia PC Client software
To install the SIP Multimedia PC Client, double-click the SIP Multimedia PC
Client install file you downloaded or received on CD.
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Figure 1 Installation Wizard
The installer application will walk you through the installation process, allowing
you to select options, including:
•
•
•
the location of where the SIP Multimedia PC Client should be installed
whether or not the SIP Multimedia PC Client should install a desktop icon
whether or not the SIP Multimedia PC Client should install the Outlook COM
AddIn
•
•
whether or not the SIP Multimedia PC Client starts automatically
whether or not you would like to view any important release notes
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Launching the SIP Multimedia PC Client
Double-select the desktop icon (if present) or select the Nortel Networks SIP
Client from the Windows Start Menu to open the SIP Multimedia PC Client
application.
The first time you use the application, you will be presented with a wizard to walk
you through the SIP Multimedia PC Client configuration. Follow the prompts
that appear on your screen.
Figure 2 Configuration wizard - step 1
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Figure 7 Configuration wizard - step 5
Signing in to the SIP Multimedia PC Client
You will be prompted to sign in to the SIP Multimedia PC Client when you launch
it. At other times (for example, if you disconnect or lose connection with the
server) you may need to manually sign in.
Note: If you chose the option to have the SIP Multimedia PC Client
automatically start-up, and you set your Network preferences to
automatically connect to your proxy server, then it may be convenient to
set the Remember my password option.
1
Select Login and the button beside your default proxy server IP address. The
Sign In window displays with your proxy server’s IP address and your
username.
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Figure 8 Sign in
2
3
Enter your password.
Click on the Remember my password check box if you do not want to enter
your password every time you sign in. This step is optional.
4
Click the Sign me in automatically check box if you want the SIP
Multimedia PC Client to automatically sign in.This step is optional.
Note: If you select both these options (Remember my password and
Sign me in automatically) then you will not be prompted with this Sign
In window again.
5
Click Ok.
Configuring Windows to automatically start the SIP
Multimedia PC Client
The SIP Multimedia PC Client installation presents the option to have the client
start automatically. If this option is not chosen and you would still like to start the
client automatically with Windows, perform the following steps (dependant on
your Windows configuration):
If you are running Active Desktop (Windows 98SE, Windows Me, Windows
2000, Windows XP)
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1
2
Drag-and-drop the desktop SIP Client icon onto the task bar Start button.
Place the file into the Programs Startup program group.
If you are running Windows 98 First Edition
1
2
Right-click on the Start menu and select Explore.
Drag-and-drop (or copy and paste) the desktop SIP Client icon into the Start
Menu/ Programs/Startup program group folder.
Understanding the SIP Multimedia PC Client interface
The following figure shows the main window interface that appears when you
start up the SIP Multimedia PC Client:
Figure 9 SIP Multimedia PC Client main graphical user interface (GUI)
Status
area
Address
field
Display area
Subject field
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Understanding the Blended SIP Multimedia PC Client
interface
When the SIP Multimedia PC Client is running in Blended mode, some parts of
the main GUI are not available. The following figure shows the main window
interface that appears when the SIP Multimedia PC Client becomes Blended:
Figure 10 Blended PC Client main GUI
Call
screening
unavailable
Address and subject
fields unavailable
Call origination
functions unavailable
Display area
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Main menu actions
The following actions are available from the main window menu:
Table 1 Main menu actions
Menu
Action
Login
•
Connect/disconnect to a defined proxy
server IP address
•
•
Change My Status
Exit
View
Tools
•
Call Logs
•
•
•
•
•
•
Send Instant Message...
Web Push...
Collaboration
Preferences...
Audio Wizard...
Import Contact from Outlook
Help
•
•
•
Contents
Show Tip of the Day
About...
Note: If you are running the SIP Multimedia Blended PC Client some
menu options are not available.
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Main menu shortcuts
The SIP Multimedia PC Client includes many keyboard shortcuts that make it fast
and easy to access frequently used functions:
Open the Login menu
Open the View menu
Open the Tools menu
Open the Help menu
Send Instant Message
Show Call Logs
Alt+L
Alt+V
Alt+T
Alt+H
Ctrl+M
Ctrl+L
Ctrl+P
Edit Preferences
Status area
The status area presents the following information regarding how the client is
operating:
•
•
User for displaying the username of your account
Proxy for displaying the default server to process outgoing calls and
messages. This server provides your service package, network-based address
book, and Buddies
•
•
•
•
Status for displaying your current presence state on the network (Online, Be
Right Back, Busy, Out to Lunch, Away, Show Offline)
S as the indicator light that displays whether call screening is enabled or
disabled
I as the indicator light that displays whether an i2004 Internet Telephone is
configured
there are also two lines to display call information
Main buttons
The main interface provides the buttons to access the following features of the SIP
Multimedia PC Client:
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•
•
•
•
•
•
•
Send Instant Message for sending an instant message
Voice Mail for calling a voice mail system
Conference for conferencing active calls
Call Screening for configuring local screening rules
Inbox for showing a list of all calls to you
Outbox for showing a list of calls you have made
Call for placing a call
— Address entry field for the person you are calling
— Subject text entry field for sending optional subject for calls you place
•
•
Address Book for displaying the network-based address book in the display
area
Buddies for displaying your Buddies in the display area
System tray icon
When started, the SIP Multimedia PC Client places the following icon in the
system tray.
Figure 11 SIP Multimedia PC Client system tray icon
Tip: When you are not using the SIP Multimedia PC Client you can
click the X in the upper right hand corner to minimize the window. It will
continue to run in the system tray and prompt you when you receive a
call or instant message.
Double-click on the system tray icon to restore SIP Multimedia PC Client and
bring it to the front of your desktop.
Right-click on the system tray icon to access SIP Multimedia PC Client
functionality (for example, Make a Call, Send Instant Message, and Start
Collaboration).
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Figure 12 SIP Multimedia PC Client System tray icon
When the SIP Multimedia PC Client is offline the icon in the system tray will
change to red and orange with a bar crossed through it.
Using online help
There are several ways that you can access SIP Multimedia PC Client help:
•
•
tool tip help - a small help description that is available when you roll your
mouse over a button on the SIP Multimedia PC Client main interface
tool tip help from the system tray icon - roll your mouse over the icon several
times to see tool tip help for:
— your presence status and network proxy
— whether or not there are missed calls (if voice calls are available)
— whether or not there are new messages (local or PSTN, if available)
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Chapter 2
Multimedia communication
Topics in this section:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
“Making a call” on page 41
“Receiving a call” on page 43
“Answering a call” on page 45
“Ending a call” on page 47
“Holding a call” on page 47
“Retrieving a held call” on page 47
“Transferring a call” on page 48
“Three-way calling” on page 50
“Conference calling” on page 51
“Sending instant messages” on page 52
“Sending web pages” on page 54
“Using voice mail” on page 56
“Sending and receiving video” on page 58
“Placing a voice call from Outlook 2000 (optional)” on page 59
Making a call
There are multiple ways to initiate a call using the SIP Multimedia PC Client. The
most common ways are the following:
•
Double-click on any Address Book, Buddies, Inbox, or Outbox entry.
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•
Enter an address (IP address, SIP address, or public telephone number) in the
Addr field, and press Enter or click the Call button. When dialing a public
telephone number, no punctuation is required.
For example, 5556245.
Tip: For outside calls from an office system, or for long distance calls,
be sure to include any necessary access codes.
For example, 619725556245
•
Right-click on any Address Book, Buddies, Inbox, or Outbox entry, and
then click Call from the pop-up menu that appears.
Tip: Right-clicking is a quick way to access extended actions that you
can perform on the selected entry.
— Select an email, contact list entry, or meeting request in your Microsoft
Outlook 2000 folder and click the Call button. (You must have the
Outlook 2000 COM AddIn installed and the SIP Multimedia PC Client
running.) You may be prompted to choose a number if there are multiple
telephone numbers for this entry.
Note: Calling actions are not available for the SIP Multimedia PC
Blended Client.
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Receiving a call
When the SIP Multimedia PC Client is running on your computer and receives an
incoming call, it displays a Call Control window on your PC screen.
Figure 13 Incoming Call Control window
The incoming Call Control window contains the following buttons and status
information:
•
the username of the calling party in the window header. If there is a display
name associated with the caller, that name appears in the display area at the
bottom of the window.
•
•
photograph of the caller. If the caller has provided a network calling picture
ID, a digital photograph of the caller displays.
call-handling buttons
— Answer - When selected, the call is answered and voice (and if
negotiated, video) is started. The incoming Call Control window
disappears and is replaced by an active Call Control window.
— Decline - When selected, the caller is informed that the call has been
declined and the incoming Call Control window disappears. You are
given the option of declining with or without a reason.
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— Redirect - When selected, a Redirect window appears where you can
select or enter an address where the calling party will be redirected to.
After selecting or manually providing a redirect address, the incoming
call control window disappears.
— Instant Message - When selected, an Instant Message window appears
where you can enter a message to the originator. The incoming call is not
affected and can still be handled through one of the other Call Control
window buttons.
— Ignore - When selected, the incoming Call Control window disappears.
Whether or not the caller is not informed that the call has been ignored is
configurable using Tools > Preferences > Connection. If any call
screening actions are defined against this incoming caller, those actions
are still executed according to the screening rules.
SIP Multimedia Blended PC Client
If you have the SIP Multimedia Blended PC Client installed, the incoming Call
Control window will display.
Figure 14 Incoming Call Control window for Blended Client
Collaboration tools
button
The incoming Call Control window contains the following buttons and status
information:
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•
the username of the calling party in the window header. If there is a display
name associated with the caller, that name appears in the display area at the
bottom of the window.
•
•
photograph of the caller. If the caller has provided a network calling picture
ID, a digital photograph of the caller displays.
call-handling buttons
— Instant Message - When selected, an Instant Message window appears
where you can enter a message to the originator.
— Web Push - When selected, a Web Push window displays so that you can
select a URL to send to the caller’s PC.
•
•
•
the collaboration button allows you to initiate a collaboration session and use
the whiteboard, file transfer and clipboard tools
the Stay button keeps the Call Control window open for convenient access to
the Instant Message, Web Push, and Collaboration buttons
the Close button manually removes the Call Control window
Note: If you do nothing with Call Control window it will close
automatically after approximately 30 seconds.
Answering a call
To answer a call, click Answer in the Call Control window. The window changes
to an active Call Control window.
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Figure 15 Active Call Control window
The following buttons/features are available in the active Call Control window:
•
•
•
•
•
•
•
•
•
•
Hold - places the caller on hold
Mute - mutes the call (voice)
Instant Message - sends an instant message to the caller
Transfer - transfers the caller to another party
Web Push - pushes web pages to the caller
Hangup - hangs up the call
Visual indication of transmission and reception voice energy levels
Visual indication of network quality (packet loss)
Call duration clock indicator (hours, minutes, and seconds)
Visual indication of the codec speed and ability to switch between High-speed
and Low-speed codec
•
•
•
•
Photo display button
Dialpad display button
Collaboration options display button
Status area at the bottom of the window that displays the status of the call
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Note: Please refer to Appendix A for a reference guide to SIP
Multimedia PC Client buttons.
Note: The SIP Multimedia PC Client graphically displays voice energy
only when the PC is used for voice, and not when the i2004 Internet
Telephone (SIP Multimedia PC Client Set) or other telephone is used for
voice.
Ending a call
To end a call, click Hang Up in the Call Control window.
Holding a call
To put a call on hold
1
2
Make a call or answer an incoming call.
Click Hold. The call is now held, and the Hold button on the Call Control
window flashes. No audio or video is heard or seen while the call is on hold
Tip: While the call is on hold, you can make and receive other calls.
Retrieving a held call
To retrieve a call on hold, click the flashing Hold button. The call is retrieved, and
the Hold button on the Call Control window stops flashing.
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Note: It is possible that you might not be able to retrieve a call. For
example, the caller you put on hold can place you on hold as well.
Transferring a call
You can transfer an active call without talking to the person you are transferring
the call to (blind transfer), or you can consult with the person who will receive
your transferred call (consult transfer).
Figure 16 Transfer Call window
Blind transfer
To perform a blind transfer of an active call
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1
2
Select Transfer in the Call Control window. A Transfer Call window appears.
Enter a transfer address, such as a telephone number or SIP address (or by
selecting an Address Book, Inbox, or Outbox entry).
3
4
Click on OK.
The Call Control window closes, and the SIP Multimedia PC Client transfers
the call to the named destination and hangs up the call from your system.
Consult transfer
To transfer an active call and speak with the party you are transferring to
1
2
Click Transfer in the Call Control window. A Transfer Call window appears.
Enter a transfer address, for example a telephone number or SIP address (or
by selecting an Address Book, Inbox, or Outbox entry).
3
4
Select the Talk to this person before completing the transfer checkbox and
click on OK. The SIP Multimedia PC Client initiates a new call to the transfer
destination.
After talking to the transfer destination, click OK on the new transfer
destination Call Control window to initiate the transfer.
Figure 17 Complete transfer destination Call window
5
The transfer destination is placed on hold and the SIP Multimedia PC Client
initiates a new call to the network audio conference server. Once connected to
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the audio conference server, the SIP Multimedia PC performs a blind transfer
of the transferee and the transfer destination to the audio conference.
6
Once the transferee and the transfer destination join the conference, both the
original Call Control window and the transfer destination Call Control
windows close. To complete the transfer, press Hangup on the conference
Call Control window to drop out of the call.
Three-way calling
The SIP Multimedia PC Client can combine two separate calls into one three-way
call, without the use of a network-based conference server
Note: During a three-way call, video is only available on the first active
call leg.
Note: Three-way calling is not available when the i2004 Internet
Telephone (SIP Multimedia PC Client Set) or other telephone is used for
voice.
Setting up a three-way call
To set up a three-way call
1
2
3
4
Make a call or answer an incoming call.
Place that call on hold.
Make another call to a different party.
Once the second party has answered the call, retrieve the first call by clicking
Hold from the Call Control window of the first call. You now have a
three-way call.
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Removing a person from a three-way call
You can choose from one of the following options to remove a person from a
three-way call:
•
•
•
Select Hang up in the Call Control window to drop the person from the call.
Select Hold in the Call Control window to put the person on hold.
Select Transfer in the Call Control window to transfer the person to another
destination.
Conference calling
You can use the SIP Multimedia PC Client to set up conference calls.
Creating a conference
Note: The maximum number of parties that can join together with the
network-based conference is dependent on your service package.
To set up a conference call using the SIP Multimedia PC Client
1
2
3
Complete a call to another party.
Place that party on hold.
Repeat this process up to the Conference Port limit defined in your service
package.
4
5
Click the Conference button on the main GUI. The SIP Multimedia PC Client
initiates a new call to the network conference server, requesting the
appropriate number of conference ports.
Once the PC Client has successfully contacted the network conference server,
all the held calls are transferred to the network conference server. As each
party joins the conference, the Call Control window for that call closes.
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Note: Video is not available during a conference call.
Leaving a conference
Any user can depart from a conference call by pressing the Hangup button on
their Call Control window for the conference call. The network conference server
continues hosting the conference call until only one party remains, at which point
it ends the call.
Sending instant messages
Instant messaging enables you to send and receive text notes among one or more
recipients, even while you are engaged in an active call.
You can send an instant message in any of the following ways:
•
•
•
•
From the SIP Multimedia PC Client main window, select the Instant
Message button. The SIP Multimedia PC Client displays a window for you to
select recipient(s) and enter the message.
From the Call Control window of an active call, select the Instant Message
button. The SIP Multimedia PC Client displays a window for you to send a
text message to the other user on the call.
Right-click any Address Book, Buddies, Inbox or Outbox entry, and select
Send Instant Message to… The SIP Multimedia PC Client displays a
window for you to send a text message to the address of the selected entry.
From the Incoming Call Control window, select the Instant Message button.
The SIP Multimedia PC Client displays a window for you to send a text
message to the originator of the call.
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Tip: To bring up the Instant Message address window, press <Ctrl+M>
or select Tools > Send Instant Message from the SIP Multimedia PC
Client's main menu.
To send an instant message, complete the following steps in the Instant Message
window.
Figure 18 Sending an instant message
1
From the list of Address Book Entries, highlight an entry and select the
right-arrow. Or, enter a user's address in the Additional Users field and select
the up arrow.
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2
3
Enter your message in the text box at the bottom of the Instant Message
window. If desired, you may format the text by using the four formatting
control buttons (color, bold, italics, and underline).
When you are ready to send the Instant Message, press Enter on your
keyboard, or click Send on the window.
Note: When initiating an Instant Message from the address book,
Buddies, inbox, outbox, or the Call Control window for an active or
incoming call, you are presented with the Instant Message window
directly. You do not have to enter a recipient.
Sending web pages
The SIP Multimedia PC Client lets you push (send) web pages for display on
another user’s screen. It also enables you to view web pages pushed from another
user
Tip: If the SIP Multimedia PC Client receives a web page while Auto
Web Push is active, it deactivates auto web pushing. This prevents two
SIP Multimedia PC Client systems from getting into a web pushing loop
with each other.
Pushing a web page to another party on an active call
To push the active web page on your browser to another party on an active call
1
Click Web Push in the Call Control window. The SIP Multimedia PC Client
displays a window to enter or confirm a web page selection to be pushed to
the remote computer.
2
If the SIP Multimedia PC Client was able to communicate with a compatible
running web browser application, a Confirm Web Push window displays,
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with the current web page URL already entered for you. Select Yes to push the
web page to the other computer.
Figure 19 Confirm Web push
If the SIP Multimedia PC Client was unable to communicate with a
compatible running web browser application, an empty Web Push
window opens. Manually type in a URL and select Ok to push the web
page to the other computer.
Pushing a web page to another party not on an active call
To push the active web page on your browser to another party not on an active call
1
Right-click on any Address Book, or Buddies entry and select Web Push
to… The SIP Multimedia PC Client displays a window to enter or confirm a
web page selection to be pushed to the remote computer.
2
If the SIP Multimedia PC Client was able to communicate with a compatible
running web browser application, a Confirm Web Push window displays,
with the current web page URL already entered for you. Select Yes to push the
web page to the other computer. If the SIP Multimedia PC Client was unable
to communicate with a compatible running web browser application, an
empty Web Push windows opens. Manually type in a URL and select Ok to
push the page to the other computer.
Tip: If you want to push a web page to a user that is not a Buddy or in
your Address Book, select Tools > Web Push... from the SIP Multimedia
PC Client's main menu to bring up a web push address window.
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Co-browsing web pages
You can set the SIP Multimedia PC Client to automatically push all viewed web
pages to the far-end computer.
Tip: While auto web push (co-browsing) is active on a call, the web push
button flashes.
To automatically push web pages, click Enable auto web push from the Confirm
Web Push window. The SIP Multimedia PC Client automatically sends all
subsequent pages you view to the other computer.
Note: To enable Co-Browsing, you must have a browser application
running. Netscape version 4.75 or later, or Internet Explorer version 5.x or
later are recommended.
Note: Co-Browsing is not available when using the SIP Multimedia PC
Blended Client or when pushing a web page to a user not on an active
call.
Using voice mail
The SIP Multimedia PC Client gives you point-and-select access to the
time-saving productivity features of your voice mail service from your
organization or network provider. Contact your service provider for details on
obtaining network-based voice mail and ensuring that the unanswered calls go to
your network voice mailbox.
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See Chapter 5, “Advanced set-up,” on page 97 for more information on
configuring the SIP Multimedia PC Client for use with a voice mail system.
Tip: If you are accessing voice mail through the SIP Multimedia PC
Client for the first time, you must tell the SIP Multimedia PC Client how
to contact your voice mail system.
Accessing your voice mailbox
To access your voice mailbox, click Voice Mail on the SIP Multimedia PC Client
main window. The SIP Multimedia PC Client displays a Call Control window and
dialpad window that enables you to interact with the voice mail system.
Figure 20 Voice mail dialpad
Using voice mail functions
To use the voice mail functions, click the command buttons on the dialpad
window for the function you wish to perform on the voice mail system. You can
also use the dialpad buttons to enter commands for the voice mail system.
Please refer to Chapter 5, “Advanced set-up,” on page 97 for information about
configuring the SIP Multimedia PC Client voice mail command buttons.
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Figure 21 Voice mail command buttons
Tip: If you are using the SIP Multimedia PC Client Voice Mail for the
first time, you must tell the SIP Multimedia PC Client how to enter
various voice mail commands.
If you are configured as a SIP Multimedia PC Client Set, you can use the dialpad
buttons on the i2004 Internet Telephone to manually enter voice mail commands
as well.
Note: Access to voice mail is dependent on your service package.
Sending and receiving video
If you have a web camera for your PC, you can easily transmit video to your
called party. A high-bandwidth network connection and fast PC processor are
recommended. If the party you are calling has a camera, you can receive their
video transmission.
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There are pre-defined video settings for:
•
Home
Office
•
•
•
Conference room
Reception only
The default setting for video is disabled (off). Before you can send or receive
video you must configure the video settings.
“Setting up video (optional)” on page 104 for configuration procedures.
Tip: If you select Mute during an active audio-video call, the outgoing
audio stops, but video is not affected. You will still have outgoing and
incoming video.
Placing a voice call from Outlook 2000 (optional)
You can use the SIP Multimedia PC Client to initiate a call from within your
Microsoft Outlook 2000 email application. During the initial installation of the
SIP Multimedia PC Client, you had the option to install the Communications Add
In feature or, COM AddIn. The COM AddIn, installs a Call button in the Outlook
toolbar.
To place a call from Outlook
1
2
Select a message in any Outlook 2000 folder, contacts list or meeting request.
Click the Call button.
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3
If the AddIn finds multiple telephone numbers for the contact then you will be
prompted to select a number to call. Select a number from the pull-down list
and click Start Call.
The SIP Multimedia PC Client initiates a call.
Tip: The SIP Multimedia PC Client Outlook 2000 call preferences are
established through Tools > Preferences> and the RAIDerLink list
item.
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Chapter 3
Topics in this section:
•
•
•
•
“Call logs” on page 61
“Managing your network-based address book” on page 64
“Managing your Buddies” on page 74
“Screening calls” on page 76
Call logs
The SIP Multimedia PC Client keeps a record of all calls. It stores these call log
entries in the inbox (for incoming calls) and the outbox (for outgoing calls).
Checking your inbox
To check your inbox for your incoming calls
1
2
Select the Inbox button from the SIP Multimedia PC Client main GUI.
Sort the entries in your inbox by any of the displayed columns by clicking the
column name. To sort in reverse, click on the column name again.
Note: Your missed calls are highlighted in bold and blue color.
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Figure 22 Inbox
Returning a missed call
Your missed calls are highlighted in bold. To return a missed call, double-click on
a call log entry. The SIP Multimedia PC Client initiates a call to the address of the
selected call log entry.
Tip: An alternate method for returning a missed call is to right-click on a
call log entry and select the Call function from the pop-up menu.
Acknowledging missed call log entries
To acknowledge a missed call log entry, click on a missed call log entry. The SIP
Multimedia PC Client removes the blue and bold highlighting of the call log entry.
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Tip: To acknowledge all missed calls at one time, right-click on any call
log entry and select Clear Missed Calls from the pop-up menu.
Checking your outbox
To check your outbox for a list of your outgoing calls
1
2
Click the Outbox button from the SIP Multimedia PC Client main GUI.
To sort the call entries in your outbox by any of the displayed categories.
Click the column name. To reverse the sort, click on the column name again.
Figure 23 Outbox
Deleting call log entries
To permanently delete a call log entry
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1
2
Select the call log entry you wish to delete.
Click the Delete button on the Call Logs window. The SIP Multimedia PC
Client will bring up a delete confirmation dialog box.
3
Select Yes to delete the call log entry.
Tip: To remove all call logs from the inbox (or outbox), right-click on a
inbox call log entry and select Remove All Entries.
Managing your network-based address book
Your SIP Multimedia PC Client network-based address book helps you manage,
track, and use information about all of your key contacts. When you sign-in to the
SIP Multimedia PC Client, your network-based address book is downloaded and
synchronized from the network and shown in the display area. The SIP
Multimedia PC Client displays your network-based address book in a tree format.
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Figure 24 Address book
Viewing an address book entry
To view information about an entry in your network-based address book
1
Select the Address Book entry.
Right-click the Address Book entry for a pop-up menu of available actions.
2
— Call
— Call at...
— Send Instant Message
— Send email
— Go to website
— Edit this entry
— Add/Remove entry from Buddies
— Remove this entry
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Note: The list of available actions depends on how much information is
available for the address book entry. For example, if the selected address
book entry has a home phone number, then an option to call the user at
that home phone number will also appear on the action menu.
Figure 25 View address book entry options
Adding a new group to your network-based address book
The Add New Group option helps you keep track of users by grouping similar
entries into a common address book group. For example, you can group contacts
for a major project into one category, personal contacts in another, and
administrative contacts in another.
To add a new group
1
Right-click the Address Book folder and select Add New Group.
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Figure 26 Add New Group
2
In the Add New Group dialog box, enter a name for the group.
Figure 27 Add new group dialog box
3
Click Save.
Adding an entry to your network-based address book
To add a new entry into your network-based address book
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1
Right-click the Address Book folder and select Add new Address Book
Entry.
Figure 28 Add new address book entry
2
In the Address Book Entry window, type the NickName, First Name, Last
Name, e-mail, and Primary Contact information for the person.
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Figure 29 Add new entry - user information
3
If you want the entry to appear in your list of Buddies, select the checkbox
next to Buddy.
4
5
To add the entry to a group, select a group from the Group drop down list.
Click the Phone button to enter the Business, Home, Pager, Mobile, Fax, and
Web Address of the entry.
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Figure 30 Add new entry - user phone information
6
Click the Other button to add the entry’s home address and any freeform text
notes.
Figure 31 Add new entry - other user information
7
Click Save to add the entry to your network-based address book.
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Deleting an address book entry
To delete an address book entry
1
2
Right-click on an Address Book entry and select Remove this entry.
Click Yes to confirm deletion.
Note: Since your network-based address book is stored on the network
and shared by all clients that you have logged in on, when you delete an
address book entry, it will no longer be present on all of your clients.
This includes the SIP Personal Agent. If you remove an address book
entry using the SIP Personal Agent, that entry will also be removed from
the SIP Multimedia PC Client address book.
Importing contacts from Outlook 2000
You can import contacts from your Outlook email application to your SIP
Multimedia PC Client network-based address book. You can only import entries
from your main contacts list.
To import contacts
1
Select Tools and the Import Contact from Outlook option. The Outlook
security window displays.
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Figure 32 Outlook security
2
Click in the Allow access for 1 minute check box.There is a delay while the
SIP Multimedia PC Client retrieves the information and displays the Outlook
Contacts Import window.
Note: Depending on your security settings, the Outlook security
window may not display.
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Figure 33 Import contacts from Outlook
3
Select single entries in the Outlook Contacts list and click the arrow button to
move them over to the Selected Contacts list or click the double arrow to
move all of the contacts.
Tip: Press Shift on the keyboard to select a range of contacts. Press Ctrl
to select multiple entries that are not adjacent.
4
5
Select a Group for these contacts from the Group ID list (optional).
Click Import.
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Note: If the entry you select is missing a required field for the SIP
Multimedia PC Client then you will be prompted with a message. You
must add the missing information to the contact entry in your Outlook
before you retry the import procedure.
Managing your Buddies
The SIP Multimedia PC Client allows you to mark an address book entry as one of
your Buddies. The SIP Multimedia PC Client displays the presence information
(the online status) of Buddies entries. The SIP Multimedia PC Client displays
your list of Buddies in a tree format.
buddies that you can have.
presence status. You can right-click on your status in the status area and select one
of the pre-defined values (see “Status area” on page 37). Through the Tools >
Preferences menu you can configure the SIP Multimedia PC Client to
automatically change your presence when your PC is idle or you are on the
telephone (see “Setting automatic presence indicators” on page 117).
Note: Your service package determines whether or not automatic
presence support is enabled on the SIP Multimedia PC Client.
Note: Users have the ability to prevent you from seeing their presence
information. Please refer to the SIP Personal Agent Getting Started
Guide for more information about the ban list.
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Figure 34 Buddies tree
List of Buddies actions
You can take the following actions for your list of Buddies:
•
•
Right-click on a Buddies entry to display a pop-up menu with actions that you
can perform.
Double-click on a Buddies entries to initiate a call.
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Figure 35 View buddy entry options
Screening calls
For any number of incoming call numbers, you can define special call-handling
procedures by the time of day and day of week, for designated periods or always.
For example, with the SIP Multimedia PC Client call screening you can
•
•
have your calls follow you home after 5pm on weekdays, but roll over to your
voicemail on weekends
automatically forward calls to email during regularly scheduled staff meeting
times
•
•
forward all calls to your mobile phone during business trips
specify a remote response that has a special greeting until the day you return
from vacation, then resume traditional call-handling
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Special call handling options for incoming calls
For a specified calling number, SIP address, username, or IP address, you can
define the action the SIP Multimedia PC Client should take. For example, you can
set up call screening to
•
•
•
•
play a selected greeting after a custom-defined number of rings
forward the call to another number
redirect the caller to a web site or email address
launch an application on your computer
You can also define the time frame for the call actions to take effect. For example,
you can set up the time frame for
•
•
•
•
certain hours of the 24-hour day
a certain day of the seven-day week
until a certain month, day, and year
always
Creating a set of call screening instructions
To create a set of call screening instructions
1
Click Call Screening on the SIP Multimedia PC Client main GUI. The SIP
Multimedia PC Client displays a dialog box that enables you to customize the
way the SIP Multimedia PC Client handles incoming calls.
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Figure 36 Call Screening window
2
Click the New Entry button on the right side of the Call Screening window.
The SIP Multimedia PC Client presents a blank template for you to enter
screening instructions.
3
4
5
Fill in the entries in the Call Screening window (see the following section).
Click Apply to save the Call Screening rule.
Click Ok to close the Call Screening window.
Completing screening information in the call screening
window
To complete screening information in the Call Screening window
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1
Enter a Number to Screen – either the name or public number you wish to
screen.
Tip: You can use the wildcard character (*) to match several calling
parties with one screening record. For example, John* would match
Johnny, JohnDoe, and JohnQPublic.
Tip: Screen all incoming calls by using just the wildcard character (*) as
the number to screen. For example, * would match any incoming call.
2
3
Click Enable screening for this number to activate or deactivate this
function.
In the Use tabs selection, check the categories you wish to consider when
screening calls, such as time of day, day of week, a set period of days, always,
or any combination or all of them. The following list defines tabs:
•
•
•
The Time of Day tab sets the hours/minutes of the day during which
screening instructions are in effect. For example, you can use this tab to
handle calls when you go to lunch.
The Day of Week tab sets the day(s) of the week during which screening
instructions are in effect (regardless of any time of day settings). For
example, you can use this tab to handle weekend calls.
The Until tab sets the screening instructions that are always used
(regardless of the time of day and day of week settings) until the date
specified by the month/day/year. For example, you can use this table to
handle calls when you are traveling or on vacation.
•
The Always tab directs the SIP Multimedia PC Client to screen at all
times of the day, days of the week, indefinitely.
4
In each of these tabs, you can define the following remote and local
responses— that is, what the SIP Multimedia PC Client should do for the
caller and on your computer when it receives a call from that number or
address.
•
Play greeting (if any) to the caller, after a designated number of rings.
Select a greeting from the list of greetings you have pre-recorded.
Select the number of rings after which the greeting will play.
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•
•
Forward call to a public telephone number, such as a home number or
mobile phone.
Redirect to Web/E-mail.
To display a web site, enter the URL (Uniform Resource Locator) of the
Web site you want to display on the caller’s computer. To redirect to
email, enter the email address that should be automatically datafilled in
the To field of the caller’s email. The SIP Multimedia PC Client opens a
window for the remote user to compose and send an e-mail.
•
Application to Launch on your computer. Type the path and file name of
the application to be launched, or select the folder icon to browse
available folders and files on your computer.
5
Select the Ok button to save your new call screening record and close the Call
Screening window.
Tip: Selecting the Apply button saves the current call screening record,
but does not close the Call Screening window. This allows you to make/
edit several call screening records without having to close and re-open
the Call Screening window each time.
Note: To send a caller to voice mail, do not select the play greeting
option. Select forward call and enter the number for your voice mail
system.
Recording a greeting to play to callers
To record a greeting
1
2
3
In the Call Screening window, select Add/Edit Greeting. The SIP
Multimedia PC Client displays a window to record and title the greeting.
To initiate and control the recording process, select the Record button and
begin speaking into the microphone.
The other buttons let you stop recording, preview your greeting, save or delete
it.
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4
In the Name of Recording field, enter an easy-to-remember name. This name
appears on the list of greetings you can select from the Call Screening
window.
To view your call screening records
To view your call screening records
1
In the Call Screening windows, use the previous and next buttons (the blue
arrows near the bottom right of the window) to see other defined screening
records.
2
Check the indicator at the bottom right corner to know which record you are
viewing, relative to the total number of records defined.
Tip: If any call screening record is enabled, the call screening indicator
light (circle with “S” in the top status bar at the top of the SIP
Multimedia PC Client main window) will be lit (green).
Deactivating a call screening record
There are two ways to deactivate a call screening record
•
•
to disable a call screening record - uncheck the Enable screening for this
number at the top of the Call Screening window
to delete a call screening record - select the Remove Entry button and
confirm that you wish to delete the record
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Chapter 4
Multimedia collaboration
The SIP Multimedia PC Client enables two users to team together in a multimedia
collaboration sessions simultaneously.
Topics in this section:
•
•
•
•
•
“Understanding collaboration tools” on page 83
“Initiating a collaboration” on page 84
“Exchanging files” on page 87
“Whiteboarding” on page 90
“Collaborating with the clipboard” on page 92
Understanding collaboration tools
When a collaboration session is open with another party, the SIP Multimedia PC
Client offers the following tools:
•
•
File exchange enables you to send and receive files to the remote
collaborator.
Whiteboard enables you to collaborate by entering text and graphic objects
in a shared workspace, which both you and the other person can manipulate
and view equally.
•
Clipboard enables you to send and receive the contents of a Windows
clipboard, which can contain a wide variety of content copied from Windows
applications, such as images, clips of text, logs, and so forth.
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Note: The collaboration tools can be used whether or not you already
have an active call with another person. You can use the collaboration
tools only when the other user is also using the SIP Multimedia PC
Client. You cannot start a collaboration session with an endpoint that
does not support the collaboration tools.
Initiating a collaboration
There are two types of collaboration sessions, standalone sessions and sessions
integrated with an active call.
Starting an integrated collaboration session
To create an integrated collaboration session
1
2
Make a call.
Press the Show Collaboration Tools button on the active Call Control
window, to show the available collaboration tools in the active Call Control
window.
3
Select the collaboration tool you wish to use.
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Figure 37 Collaboration - tool
s
View
Picture ID
View
dialpad
controls
View
collaboration
tools
Starting a standalone collaboration session
To open a standalone collaboration session
1
Select Tools > Collaboration > Start Collaboration... from the SIP
Multimedia PC Client menu. The SIP Multimedia PC Client displays a
window for you to select participants/invitees to the session.
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Figure 38 Open a collaboration session
2
3
From the list of Address Book Entries, highlight a user to invite and select
the right-arrow. Or, enter a user’s address in the Additional users field and
select the up-arrow.
Select Send to invite the user to participate in a collaboration session.The SIP
Multimedia PC Client displays a pop-up invitation on the invitee’s PC screen.
If the far end SIP Multimedia PC Client user accepts the collaboration
invitation, the collaboration session starts.
Ending a collaboration session
To end a collaboration session
1
Select Tools > Collaboration > Stop Collaboration... from the SIP
Multimedia PC Client menu.
The SIP Multimedia PC Client displays a Stop a Collaboration Call dialog
box.
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Figure 39 Stop a Collaboration Call
2
3
Highlight the collaboration session to end, and select Stop.
The SIP Multimedia PC Client closes the selected collaboration session.
Tip: Integrated collaboration sessions will automatically end when the
call ends.
Exchanging files
Once a collaboration session has been successfully started, two users can
exchange files by starting up the File Exchange collaboration tool.
Sending a file
To send a file
1
Select Tools > Collaboration > File Exchange from the SIP Multimedia PC
Client menu.
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The SIP Multimedia PC Client displays a File Transfer window for each
active collaboration session.
Figure 40 Collaboration - file transfer
Add File
button
Remove
Selected
File
button
Send
Selected
File button
Send All Files
In File List
button
Display
Receive Folder
button
Cancel Send
button
Cancel Receive
button
Set Local
Receive Folder
button
2
3
Select a file to send using any of the following methods:
— open a Windows Explorer window and drag-and-drop a file onto the File
Transfer control window
— select File > Add File... from the File Transfer window menu and use the
file browse window to add a file to the File Transfer window
Send the file using either of the following methods:
— select File > Send File from the File Transfer window menu
— select the Send Selected File button on the File Transfer window
Tip: To send multiple files at one time, select File > Send All Files or
select the Send All Files In File List button on the File Transfer
window.
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Setting the preferred directory to store incoming files
To set the preferred directory to store incoming files
1
2
Before the calling party sends the file, select the Set Local Receive Folder
button (icon with a file folder with a yellow arrow).
Enter the desired directory path. The SIP Multimedia PC Client sends the
incoming file to this directory.
Tip: You can also set the preferred directory from the SIP Multimedia
PC Client's main GUI by selecting Tools > Preferences and the
FileExchange list item. Refer to “Setting up file exchange settings
(optional)” on page 116.
Sending one file in a file list
To send one file in a file list
1
2
Select (highlight) the file in the File Transfer send list.
Select the Send Selected File button (icon with page and green arrow), or
Select File > Send File from the menu in the File Transfer window. A
window shows the progress of the file transfer.
Sending all files in a file list
To send all files in a file list, choose one of the following actions:
•
•
select the Send All Files in File List button (icon with three pages and green
arrow)
select File >Send All Files from the menu in the File Transfer window
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Whiteboarding
Once a collaboration session is started, you and another user can share a common
drawing window. Both of you can draw/write to the window, and both users can
see the results of the shared session—by using the Whiteboard collaboration tool.
Figure 41 Collaboration - whiteboard
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Opening a shared whiteboard workspace on your PCs
To open a shared workspace
1
2
Select Tools > Collaboration > Whiteboard from the SIP Multimedia PC
Client menu.
The shared Whiteboard window displays.
Keep the following in mind when collaborating using the whiteboard workspace:
•
•
Use the object drawing tools—circle, square, polygon—to create shapes and
lines.
The drawings are vector drawings, not bitmaps. This means you can move,
edit, or delete the objects you create with these tools, rather than manipulate
them pixel by pixel (as you do with paint type programs).
•
•
•
Use the color selectors to choose colors for drawing objects and text.
Use the line weight selectors to choose the thickness of drawing lines.
Both you and the other user can edit the whiteboard drawing space. Both of
you can view the results immediately.
Saving whiteboard drawings
To save whiteboard drawings
1
2
3
Select File > Save from the menu on the Whiteboard window.
Select a location and enter a filename.
Click Save. The SIP Multimedia PC Client saves the file to the location and
filename you specify in the Save Whiteboard window.
Restoring whiteboard drawings
To restore whiteboard drawings
1
2
3
Select File > Restore from the menu on the Whiteboard window.
Browse to select the previously saved whiteboard drawing.
Click Open. The SIP Multimedia PC Client displays the file.
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Collaborating with the clipboard
Once a collaboration session has been successfully started, two users can
exchange data in their Windows clipboards, such as images, text, or anything
pasted to the clipboard, using the Clipboard collaboration tool.
You can share clips of text, photos, drawings, Web bookmarks, email address
books, and other clipboard contents with a remote user during an active
multimedia collaboration session.
Figure 42 Collaboration - clipboard
Send contents of
clipboard button
Copy received data
into clipboard button
Empty clipboard
button
Tip: Certain items copied to your clipboard file, such as file icons,
cannot be copied and sent to the other party. Use the File Exchange
option to send these files to the other party.
Collaborating by sharing clipboard contents
To share clipboard contents
1
Select Tools > Collaboration > Clipboard from the SIP Multimedia PC
Client menu.
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2
The SIP Multimedia PC Client displays a clipboard control window for each
active collaboration session and the username of the remote party appears in
the title bar of the control window.
Placing the content in the Windows clipboard
To place the clipboard contents in the windows clipboard
1
2
Open the application and file containing the desired content.
Select and highlight the portion of the file you wish to exchange through the
clipboard.
3
Use that application’s Copy function to copy the content to the clipboard.
For most Windows applications, the keyboard shortcut command is Ctrl+C
and the menu command is Edit > Copy. The selected contents are
automatically placed in your Windows clipboard.
Sending the contents of your Windows clipboard to the
other party
To send the contents of your clipboard to the other party
1
2
Select the clipboard Send contents... button (icon with the full clipboard and
green arrow) on the clipboard control window.
The SIP Multimedia PC Client sends the contents of your clipboard to the
remote user.
Note: The SIP Multimedia PC Client attempts to pick the best format to
send the clipboard contents to the remote user. If this format fails to go to
the remote user, you can re-send the clipboard using a different format.
Right-click on the clipboard Send contents... button and select a
different available format to send the clipboard contents.
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Accepting or declining the data transfer from the other user
Once the clipboard contents have been successfully received by the SIP
Multimedia PC Client, you can copy that information to your Windows clipboard.
Tip: The SIP Multimedia PC Client automatically detects incoming
clipboard data and brings up a Clipboard Exchange window that shows
who is sending the clipboard data, and the progress of the transfer.
Copying the incoming clipboard data to your Windows
clipboard
To copy the incoming clipboard data to your Windows clipboard, choose one of
the following actions:
•
•
Select the Copy received data... button (icon with empty clipboard and the
yellow arrow) on the Clipboard window.
Select File > Copy Received Data to Clipboard from the menu in the
Clipboard window.
Using or saving the new Windows clipboard contents
To use or save the new Windows clipboard contents
1
2
Open the Windows application(s) in which you want to use the clipboard data.
Use the Paste function of that application (usually Ctrl+P or Edit > Paste) to
paste the data from the Windows clipboard into the application.
3
Edit and save in the Windows application.
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Tip: The data format selected for the clipboard transfer determines how
the clipboard data appears when it is finally pasted into an application.
For example, Rich Text Format (RTF) retains formatting, therefore,
clipboard data transferred in Rich Text Format and pasted into an
application that understands this format (Microsoft Word or Windows
WordPad) retains formatting even when shared through the clipboard
tool.
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Chapter 5
Advanced set-up
Topics in this section:
•
•
•
“Configuring your preferences” on page 97
“Using the audio wizard to configure audio volume” on page 121
“Configuring multiple profiles” on page 123
Configuring your preferences
The Preferences menu allows you to configure the following settings:
•
user profile
connection speed
•
•
•
•
•
•
•
•
•
•
default network proxy server
audio
video
voice mail
RAIDerLink (Outlook 2000)
i2004
file exchange
presence
miscellaneous (tool tips, startup, standby, GUI)
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Note: You may not be able to change some settings because they are
dependent on your service package, pre-configured by your service
provider or not available for your configuration. For example, SIP
Multimedia Blended PC Client users will not be able to view audio
settings because they are not applicable.
Setting up your user profile
To set up your user profile
1
Select Tools > Preferences and the User list item to display a window for you
to identify yourself.
Figure 43 Preferences - User Information
2
Enter your Username. This is the same name you use when accessing the SIP
Personal Agent. Usernames are unique; your username cannot be the same as
any other username in your network domain.
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3
Select your IP Address, if different from the default IP address the SIP
Multimedia PC Client detected from the Windows networking subsystem. If
your computer has multiple IP addresses assigned to it, select the appropriate
IP address from the pull-down menu. If public network and private network
IP addresses are available, use the public IP address.
4
5
Enter your Display Name, to have your real name or nickname displayed to
callers.
Press Ok to save your changes or Cancel to exit without saving.
Setting your connection speed and preferences
To set your connection speed and preferences
1
Select Tools > Preferences and the Connection list item to display the
connection speed window.
Figure 44 Preferences - Connection information
2
Select the Connection Speed of your computer’s connection to the network
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— low speed (28.8K Modem, 33.6K Modem
— medium speed (56K Modem, 64K ISDN)
— high speed (LAN, Cable, DSL, ADSL, 128K, ISDN)
The SIP Multimedia PC Client selects the voice coder/decoder (codec) based on
this connection speed. If you enter a connection speed higher than your actual
connection, the application may overload your PC with incoming voice packets.
Check with your system administrator if you are not sure what type of connection
you have.
3
Select how the client should behave when the Ignore button is pressed on an
incoming Call Control window.
— Ignore Action affects PC Client Only – silences ringing only on the PC
Client, your other network devices will continue to ring.
— Ignore Action affects all User Network Contacts – silences ringing on
the PC Client plus all your network devices. The incoming call route
advances to your next route list.
4
Press Ok to save your changes or Cancel to exit without saving.
Defining network settings
To define network settings
1
Select Tools > Preferences and the Network list item to display the Network
configuration window. Your default proxy server IP address displays.
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Figure 45 Preferences - Network information
2
3
Select your proxy server in the Network Configurations list.
Click Edit. The Network Configuration window displays your proxy address,
port and domain name.
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Figure 46 Preferences - Network configuration
.
4
Select Auto Connect at startup if you want the SIP Multimedia PC Client to
automatically connect to the proxy server when you start the program.
(optional).
5
6
Select There is a firewall... and enter a Timer Value (optional). Contact your
system administrator for this information.
Select Ok to save any default proxy changes or Cancel to exit without saving.
Setting up audio devices and preferences
To set up audio devices and preferences
1
Select Tools > Preferences and the Audio list item to display the Audio
settings window.
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Figure 47 Preferences - Audio settings
2
3
4
Set Ringer Settings—Ringer On or Ringer Off—to define whether the
application should play ringing sounds.
Select Instant Message to specify if you want a tone to play when you
receive an instant message.
Set Echo Reducer Settings to improve voice quality if you are using
computer speakers instead of headphones. When using speakers or hands-free
on the telephone set, your microphone can pick up the caller’s voice and echo
it back to the calling party. Set echo reduction to a lower setting if echo is a
problem; use a higher setting if the calling party is in a noisy environment.
5
Select Ok to save your changes or Cancel to exit without saving.
Note: These settings are not available to SIP Multimedia Blended PC
Client users.
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Setting up video (optional)
You can choose various video settings to suit your particular needs. The
pre-configured values in the Video window will apply to most users. An expert
user may choose to configure custom settings.
To set up video
1
Select Tools > Preferences and the Video list item to display the Video
settings window
Figure 48 Preferences Video
Note: Access to the video settings is dependent on your service package.
If video is not enabled in your service package, then you cannot alter the
video settings. Remember to register before trying to alter these settings.
SIP Multimedia Blended PC Client users do not have access to video.
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2
Select the video configuration that most closely meets your needs. The
following table lists the video configuration settings.
Table 2 Video configuration settings
Video setting
Description
Home
enables video telephony over ISDN/DSL/Cable modem. This
configuration uses a small video window and produces a video
bitrate around 60Kbps to 120Kbps.
Office
enables video telephony in an office using a 10/100Mbps LAN.
This configuration uses a medium-sized video window and
produces a video bitrate around 150Kbps to 300Kbps.
Conference room
enables video telephony in an office using a 10/100Mbps LAN.
This configuration uses a large video window and produces a
video bitrate around 400 to 800Kbps. This video is suitable for
overhead projection.
Custom setting
fine tunes video performance (see below).
Note: The Video bitrates listed for Home and Office and Conference room video
configuration settings are approximate and may vary in actual use.
The two clients involved in a video call will negotiate between themselves
and select a configuration which is acceptable to both. As such, the size of the
video images used by a client may vary from call to call, depending on the
configuration of the other client.
The first time you configure the video, the video camera is examined and
verified for compatibility with the SIP Multimedia PC Client. If the camera is
compatible, you will see a small window displaying video from the camera.
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Figure 49 Video camera configured for use by the client
If the video camera is incompatible with the SIP Multimedia PC Client,
follow the on-screen directions to configure the camera.
If no video camera is attached to the PC when you configure video, a “No
camera available” message is displayed the first time that you select the
Home, Office, or Conference Room setting. The message indicates that
although this video client cannot send video, video will be displayed from
other clients that send it. Click the Ok button to close the Configure Video
window.
3
Click the Ok button to close the Preferences window.
After the video camera has passed compatibility testing with the client, video will
be sent and received on all calls to other video-enabled clients.
Disabling video transmission
To disable video transmission from your camera-equipped PC
1
2
Select Tools > Preferences and the Video list item to display the Video
settings window.
Select the Reception Only checkbox. You will only receive video from other
video-enabled clients but you cannot transmit.
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OR
Select the Video disabled checkbox. You will not receive or transmit video.
Click the Ok button.
3
If video has been enabled for all calls (either bi-directional or receive-only), video
can be wholly disabled by selecting the Video Disabled setting. Re-enable video
by selecting the Home, Office, or Conference settings again.
Custom video configuration
Note: Custom video configuration should be done with care. The
combination of a large video image size, high quality codec setting, and
high FPS produces video transmission rates over 1Mbps and erodes
network and PC performance. You are encouraged to use the Conference
room, Office, or Home configurations for everyday use.
To customize your video configuration (from the Video settings window)
1
Press the Configure button (or click Custom setting for the first time). The
Video configuration window displays.
Advanced users can fine tune their video settings from the Video
configuration window.
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Figure 50 Custom Video configuration
2
Adjust the custom video configuration using the guidelines below.
This custom Video configuration window has the following controls:
•
Video Driver drop down menu -- identifies the driver which controls the
camera. This is usually Microsoft WDM Image Capture, but some
cameras provide a different one. Other items on this menu allow you to:
— disable video for all subsequent calls.
— set video to receive-only operation on all subsequent calls
— reset the video configuration to its never-been-set-up default values.
•
Preferred Video Codec drop down menu -- should be set to Client Video
Codec by DivXNetworks Inc.*.
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•
Low, Med, and High quality settings -- allow you to specify the amount
of detail in the transmitted video. High quality transmits the most detailed
images, but at the expense of CPU and network bandwidth. The use of
Custom quality settings is strongly discouraged unless you are highly
knowledgeable. Note that the two clients in a video call negotiate to a
common video quality that is acceptable to both, so delivered image
quality may vary from call to call.
Note: There is no tool or formula that allows you to compute the
network bandwidth (in bits per second) for an arbitrary combination of
video settings. However, network bandwidth increases with increasing
quality.
•
Format button -- produces another window that allows you to specify the
size and internal organization of the video image. The window typically
appears as shown in the following figures. This window will vary from
camera to camera.
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Figure 51 Sample video format window 1
Figure 52 Sample video format window 2
You can manipulate the following controls:
— Resolution. This specifies the preferred size of the images which are
transmitted during a video phone call, and the following sizes are
supported by the client: 160x120, 176x144, 320x240, and 352x288.
Note that the two SIP Multimedia PC Clients involved in a call
negotiate a video size acceptable to both, so the video size may vary
from call to call.
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— Pixel Depth and Compression. This specifies the organization of the
video data captured by the camera. The SIP Multimedia PC Client
supports two: RGB 24 and I420, although others may work. If the
Video Codec is unavailable under the Preferred Video Codec
dropdown menu, you should try to adjust the Pixel Depth and
Compression setting.
•
Source button -- produces another window which allows the you to:
— Select which camera to use, if more than one “Microsoft WDM”
camera is attached to the PC.
— Adjust the camera’s color balance, brightness, contrast, and color
saturation, among other settings.
The Video Source window usually varies greatly from camera to camera.
•
•
FPS field -- allows you to specify the number of Frames Per Second that
the SIP Multimedia PC Client should transmit. Higher numbers increase
the fluidity of motion, but at a cost of greater CPU and network
bandwidth. A value of 15 produces a quite an effective sense of motion.
Display Remote Video at buttons -- allow you to specify the scaling
factor on received video (2x means image dimensions multiplied by 2, 4x
means image dimensions multiplied by 4). Smaller screens disable these
scaling factors as appropriate.
3
After updating video settings and returning to User Preferences, click Ok to
save the changes.
Setting up network-based voice mail access (optional)
Note: Access to the voice mail settings is dependent on your service
package. If voice mail is not enabled in your service package, you cannot
alter the voice mail settings.These settings are not available to SIP
Multimedia Blended PC Client users.
To set up your network-based voice mail access
1
Select Tools > Preferences and the Voice Mail list item The Voice Mail
window displays.
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Figure 53 Preferences - Voice Mail
2
Enter the Voicemail Phone Number of your voice mail system, without
punctuation. Remember to enter any extra digits required by your
organization’s phone network.
3
4
Enter the Mailbox ID and the pound (#) symbol, if required.
Enter your Password and the pound (#) symbol, if required.
Tip: After auto-dialing your voice mail system number, by default, the
SIP Multimedia PC Client waits three seconds before dialing your
mailbox ID, then waits another two seconds before dialing your
password. If you need to increase the delay to match the timing of your
voice mail systems prompts, add one or more commas before the
mailbox ID and/or password value. Each comma represents an additional
one-second delay.
5
Enter the numeric function commands your voice mail uses to perform
standard functions, such as playing and deleting messages and sending
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replies. The SIP Multimedia PC Client will use this information to support
at-a-select voice mail functions.
6
7
Optionally, define up to two custom voice mail functions and the keystrokes
that activate them.
Select Ok.
Setting up calling from Outlook 2000 (optional)
Note: These settings are not available to SIP Multimedia Blended PC
Client users.
If you chose the Outlook COM AddIn option when you installed the SIP
Multimedia PC Client then you may need to configure these settings for the
network to properly route calls. If your system uses access digits for outside
dialing then you will need to set these up in order to click and call entries in
Outlook 2000.
To set up calling from Outlook 2000
1
Select Tools > Preferences and the RAIDerLink list item.
Note: When you use the Outlook 2000 COM AddIn, it may prompt you
to choose a phone number, if there are multiple numbers for this entry.
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Figure 54 Preferences - RAIDerLink
2
3
Enter any prefix codes required to gain access to local and long-distance
outside lines from your organization’s phone system, for example, enter ‘9’ to
get a local line.
Click Ok to save your changes or Cancel to exit without saving.
Setting up an i2004 Internet Telephone (optional)
If you have a SIP Multimedia PC Client Set where your SIP Multimedia PC Client
controls an i2004 Internet Telephone then you need to configure this setting.
To set up your i2004 Internet Telephone
1
Select Tools > Preferences and the i2004 Internet Telephone list item.The
i2004 window displays.
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Figure 55 Preferences - i2004
2
3
Check Use the i2004… to indicate that you want the i2004 Internet Telephone
to provide premium-quality voice while the PC provides advanced IP and
multimedia services.
Enter the port number (and optionally the MAC address) for the i2004
Internet Telephone.
Tip: The SIP Multimedia PC Client can automatically detect and fill in
the MAC address field with information it obtains from the first i2004
Internet Telephone that attempts to contact it on the port specified in
Step 4.
4
5
Check whether you wish the network to take over control of the i2004 Internet
Telephone when the SIP Multimedia PC Client exits.The default is that this
feature is activated. This step is optional.
Check whether the SIP Multimedia PC Client should route voice to/from the
telephone set for private IP addresses.This option may be required if you are
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using a private LAN in a home office.This is not usually required for work
office use.The default for this feature is not active. This step is optional.
6
Click Ok to save your changes or Cancel to exit without saving.
Note: This option is not available for SIP Multimedia PC Blended Client
users.
Setting up file exchange settings (optional)
To set up file exchange settings
1
Select Tools > Preferences and the FileExchange list item.
Figure 56 Preferences - File exchange
2
Specify the default folder location for received files.
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3
4
If you do not want to receive files, click the Disable File Receive checkbox.
This step is optional.
Click Ok to save your changes or Cancel to exit without saving.
Setting automatic presence indicators
The SIP Multimedia PC Client provides a drop-down list, located in the status
area, where you can manually indicate your online status. Alternatively you can
set your SIP Multimedia Web Client to automatically update your presence status
to show when your PC is idle, or your telephone is occupied.
Figure 57 Presence settings
To set up your automatic presence indicators
1
2
3
4
Select Tools > Preferences and the Presence list item.
Choose either or both presence options.
Enter the number of minutes that must elapse before your status is reported.
Click Ok.
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Note: Access to the automatic presence settings is dependent on your
service package. If automatic presence is not enabled in your service
package, then you cannot alter these presence settings.
Tip: Other user will see your online presence as “Inactive” if your PC is
idle for the specified time and “On the Phone” if you are on a call.
Specifying miscellaneous settings
Miscellaneous network preferences allow you to customize your tool tips, silent
startup, standby mode for laptops and the presentation of the interface.
Figure 58 Preferences - tool tips delay
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Specifying a tool tips delay
To specify the delay before the tool tip shows up
1
2
Select Tools > Preferences and the Miscellaneous list item. In the Tool Tips
section, select how long of a delay should be used before a Tool Tip is shown.
Click Ok to save your changes or Cancel to exit without saving.
Setting the SIP Multimedia PC Client to startup as an icon
This option allows you to set the SIP Multimedia PC Client to startup without
opening on your screen (silent startup). You will only see the SIP Multimedia PC
Client icon appear in the system tray.
1
2
Select Tools > Preferences and the Miscellaneous list item (Figure 58).
In the Startup section, select the checkbox if you want the SIP Multimedia
PC Client to start up as an icon in the system tray.
3
Click Ok to save your changes or Cancel to exit without saving.
Setting the standby option
To set up the standby option
1
2
Select Tools > Preferences and the Miscellaneous list item.
In the System Standby section, select the checkbox if you want to exit the SIP
Multimedia PC Client when the system enters low power mode. Low power
mode is one of the following:
•
•
•
Standby - Power to most PC components is off, but RAM remains
powered in order to preserve system state.
Hibernate - The system state is saved to the hard drive, and power to all
PC components is turned off.
Eject - Similar to Standby, but it causes a hardware re-configuration to
occur in the PC.
Note: Exiting properly from the SIP Multimedia PC Client is important
since it updates your presence status in the network.
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3
Click Ok to save your changes or Cancel to exit without saving.
Specifying the look of the SIP Multimedia GUI at startup
To specify the look of the SIP Multimedia PC Client interface at startup
1
2
Select Tools > Preferences and the Miscellaneous list item.
Select whether the main window interface should appear with a Skin Look
(recommended) or a Windows Look at start up. The default, and
recommended interface is the Skin Look
3
Click Ok to save your changes or Cancel to exit without saving your changes.
Figure 59 Windows look interface
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Using the audio wizard to configure audio volume
Note: These settings are not available for the SIP Multimedia Blended
PC Client.
To test and adjust audio settings for optimal voice transmission and reception
quality
1
2
Select Tools > Audio Wizard to start the wizard to test and adjust your audio
volume. The Audio Test Wizard window displays.
Shut down any other audio applications that are running and click Next to
continue.
Figure 60 Audio wizard - Audio Test Call
3
In the Audio Test Call window, click Start and begin talking into your
microphone. You should hear your voice coming through the speakers or
headset.
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4
If you do not hear yourself during the test, click the Settings button in the
Audio Test Completed window to display an Audio Properties window. Select
playback and recording devices from pull-down menus. To adjust volume,
speaker, and recording settings, click the Volume and Advanced buttons.
Figure 61 Audio Test Call - Audio Properties
5
6
Click Ok.
Click Finish
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Configuring multiple profiles
If you are a laptop user, you may have different configuration needs, depending on
where you are located (for example, at work or at home). Often the configuration
of the SIP Multimedia PC Client in one location is not correct when your laptop is
connected in a different location.
For example, as a laptop user you may have two i2004 Internet Telephones, one at
the office and one at home. Depending on where the laptop is located, the SIP
Multimedia PC Client needs to establish communication with a specific i2004
Internet Telephone.
The SIP Multimedia PC Client enables you to define multiple profiles. Each user
profile you define will have a completely separate set of preferences and
configuration data. If multiple profiles are defined then the SIP Multimedia PC
Client prompts you to select the profile suitable for the current network
environment at startup.
Adding a new profile
To add a new user profile
1
Click Start > Programs > Nortel Networks SIP Client> User Profile
Manager item in the SIP Multimedia PC Client program group on your PC.
The User Profile Manager window displays.
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Figure 62 Profile Manager
2
Click the New button. A window prompts you to enter a profile name.
3
4
Enter the name of the new profile.
Click Ok to save your changes or Cancel to exit without saving.
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Tip: From the Profile Manager window you can rename, delete as well
as launch profiles. Double-click on a profile to launch it automatically.
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Chapter 6
Troubleshooting
This section describes how to resolve some common problems that you may
encounter while using the SIP Multimedia PC Client.
Startup problems
My PC shuts down when I try to restart and the SIP
Multimedia PC Client is running
It is important to properly exit the SIP Multimedia PC Client prior to restarting
your PC.
Audio problems
Audio settings may need to be fine-tuned depending on the type of equipment you
have.
People tell me that they hear an echo.
If you use a desktop microphone and speakers as your sound input/output devices,
the sound from the speaker is often heard by your microphone and the person on
the far end will hear an echo. This is why the use of a headset or handset with your
PC is recommended. The use of headphones (without a microphone) along with
your desktop microphone will also work.
Sometimes echo occurs even when using a headset. Usually, a quick adjustment of
the volume can fix this. Try lowering the speaker volume and microphone gain.
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Some sound cards have input mixing capabilities. To see if your card supports this
1
Launch the Windows volume control application via Start > Programs
>Accessories > Multimedia> Volume Control.
2
3
Select Options > Properties, and Adjust Volume for Recording.
Click Ok. If “Mixed Input” is checked, you can experience echo even when
using a headset. Uncheck the checkbox and see if the echo has disappeared.
(Note that not all sound cards have this feature.) Muting the 'Wave' on the
recording settings may also help with this problem.
I'm making a call, and everything seems to work, except I
can't send or hear any voice
First, make sure no other audio connections are running. If another application is
using your sound card, the SIP Multimedia PC Client may not be able to access it.
Second, check to make sure your volume settings are correct.
I am using a NeoMagic Sound Card and am experiencing a
“chipmunk” sound on my calls
Your sound card drivers may not be completely compatible with the SIP
Multimedia PC Client. The following table lists the recommended driver versions
for the NeoMagic card for the various Microsoft Operating Systems.
These cards are especially prevalent on Dell computers. These driver files can be
downloaded from the www.dell.com website.
The Readme.txt file has instructions on how to install the drivers, or you can
simply double-click on the setup.exe file and it should do everything for you.
You'll be required to do a restart. Also, for a laptop, it is recommended to perform
this upgrade while the computer is undocked.
Table 3 NeoMagic sound card drivers
Operating System
Recommended driver versions
Windows 98
NMAUDIOD.DRV - 4.05.4204.0030Q
NMAUDIOV.VXD - 4.05.4204.0030Q
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Table 3 NeoMagic sound card drivers
Windows NT
Windows 2000
Windows XP
NMXNT32.DLL - 4.03.00.2041
NMXNT.SYS - 4.03.00.2041
NM5A2WDM.SYS - 5.00.2144.1
WDMAUD.DRV - 5.00.2184.1
NM6WDM.SYS - 5.1.2461.0
WDMAUD.DRV - 5.1.2481.0
I am using a headset and cannot speak when the other
party is speaking
You may have the Echo Reducer set too high. The Echo Reducer is intended for
people who are using their computer's speakers instead of a headset (with
microphone. If you have a headset, it is recommended that you deselect the
'Enable Echo Reducer' checkbox as your headset microphone should not pick up
any of the sounds coming out of the headset.
If this is not the problem, you may not have a full duplex sound card (some
laptops default to half duplex mode).
I can use my headphones for listening to music from my
laptop, but cannot hear or talk during calls
Try plugging your headset directly into your laptop, instead of into the docking
station.
Configuration and administration problems
Some common configuration questions are discussed in the following sections.
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Should I activate the option “routes voice to/from i2004 (for
private IP addresses)”?
This field is used to activate the SIP Multimedia PC Client NAT for home use
using a dial-up connection, cable modem, or DSL. It basically allows the i2004
Internet Telephone to be used for voice communication without requiring a
separate public IP address. From home, with one public IP address, you may be
able to make and receive calls through the i2004 Internet Telephone to your
network with this option set. For office use, this option should not be set.
Is it a requirement for “Connections Speeds” (Options >
Preferences > Network) to match for both parties involved
in a call?
No The SIP Multimedia PC Client will negotiate the best speech codec which can
be supported by both users.
I cannot add an eleventh entry to my Screening list
The SIP Multimedia PC Client supports only 10 screening instructions at one
time.
I cannot send a copied file using the Collaborative
Clipboard
Use the File Transfer function to send files.
Calling and messaging problems
Some common questions about calling are discussed in the following sections.
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I have problems completing a call to the public network. I
keep getting the message “your call cannot be completed
as dialed; please check number and dial again....”
Connection to this number may not be supported by the network to which you are
connected. Contact your system administrator for more information.
I cannot access my Conference button
The Conference button is only available when a call is active.
Calls do not go to my voice mailbox when I have the SIP
Multimedia PC Client active
In order for incoming calls to go to your voice mailbox while the SIP Multimedia
PC Client is configured to screens calls, you must not have the screening rules
auto-answer the call (that is, the SIP Multimedia PC Client cannot be configured
to play a greeting after a certain number of rings). Additionally, you must have
your voice mail system set up to accept these calls. Contact your system
administrator or service provider for more information.
My voice mail button is disabled. How do I enable it?
You must set-up your voice mail access before the SIP Multimedia PC Client can
access your voice mail system. Access to the voice mail preferences is dependent
upon your service package.
Collaboration problems
Some common questions about collaboration tools are discussed in the following
section (see “Understanding collaboration tools” on page 83 for information on
how to use these tools effectively).
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I cannot paste from my clipboard into my whiteboard
The SIP Multimedia PC Client does not support copying from or pasting to the
whiteboard.
I cannot access some items on the Collaboration menu
A collaboration session must first be initiated before you can access any of the
collaboration applications. Select Tools > Collaboration.
Co-browsing does not work
Make sure you are using Netscape version 4.77 or later, or Internet Explorer
version 5.0 or later.
Video problems
Video cameras and video settings may require fine-tuning to optimize the quality
of the transmission.
Other users say that my video is blurry
Most video cameras have a focus ring to adjust the image. In a call where you are
transmitting video, click the video preview checkbox (or select the 1x button) to
see your transmitted image. Turn the focus ring (it usually encircles the lens) until
the image is sharper.
Other users say that my video has poor color/contrast/
brightness
Most video cameras allow the user to tune these settings. Terminate any active
video call, then do the following:
1
Go to Tools >Preferences >Video, and click the Configure... button
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2
3
If video is not being displayed in the Video Configuration window, select your
video camera from the Video Driver dropdown menu (it is probably
“Microsoft WDM”).
Press the Source... button after video is displayed. This will usually produce a
multi-tab window that has controls to tune video color and brightness.
Operate the controls until you are satisfied with the image, then click Ok.
4
5
Click Cancel to leave the Video Configuration window.
Click Cancel to leave Preferences.
I've added a video camera to my system but it doesn't seem
to work
— First, make sure that the SIP Multimedia PC Client has permission to
perform video telephony. Go to Tools >Preferences >Video. If all of the
controls are grayed out and non-operational, you may not have logged in
to the network (use the Login menu). If you have logged into the network
(that is, if there is a green light on your Login menu), your service profile
does not include video. Please contact your service provider or
administrator.
— If the video controls are enabled, make sure that the client has been
configured to send/receive video by verifying that the “Video Disabled”
selection is NOT selected. Just click on another setting to set up video if
video was disabled.
I get a message about “No Codecs” when I try to set up
video
The camera may need to be manually configured.
1
2
Go to Tools >Preferences >Video, and press the Configure... button.
If video is not being displayed in the Video Configuration window, select your
video camera from the Video Driver dropdown menu (it is probably
“Microsoft WDM”).
3
Click the Format... button after video is displayed. The window that comes
up varies from camera to camera, but look for a control for “Pixel Depth /
Compression” or “Format”.
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4
Choose either RGB 24 or I420 in this control, and press Ok, then press
Cancel to close the Video Configuration window, and press Cancel again to
close Preferences.
Note: If “RGB 24” or “I420” is not listed as a selection, the camera may
not be usable by the SIP Multimedia PC Client. However, try examining
other programs that came with the camera in order to enable Video For
Windows with this camera. Also, check with the camera vendor’s web
site to obtain the most recent drivers.
My camera switches to receive-only on its own
The SIP Multimedia PC Client will switch to receive-only video if it cannot locate
a previously found camera. To transmit video again, go to Tools >Preferences
>Video, disable video, then select your video configuration again.
I get a blue screen whenever I try to do a video call, or when
the SIP Multimedia PC Client starts up, or when I try to
configure video on the client
This is caused either by multiple cameras/video capture devices corrupting each
other’s installations or by buggy device drivers. Try to uninstall unneeded video
devices and go to the vendor’s web site and ensure that you are running the latest
drivers for the video device. If you are unsure of how to troubleshoot device
installation conflicts, seek knowledgeable assistance.
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Appendix A
Button references
This section describes the following buttons on the SIP Multimedia PC Client:
•
•
•
“Main GUI buttons” on page 135
“Incoming call control buttons” on page 138
“Active call control buttons” on page 138
Main GUI buttons
Table 4 Main GUI buttons
Button Description
Initiates a call to the address displayed in the Addr text area.
Displays a pop-up window that allows you to address,
compose, and send an instant message.
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Table 4 Main GUI buttons
Displays a pop-up dialpad window to access voice mail
functions by pointing and clicking on an on-screen keypad.
You or your system administrator will have previously defined
voice mail functions through the Tools > Preferences and the
Voice Mail list item. Therefore, the SIP Multimedia PC Client
already knows your voice mail phone number, mailbox ID,
password, and the keystrokes that perform typical voice mail
functions—even custom functions you can define as unique to
your voice mail system.
When you select the Voice-mail button, the SIP Multimedia
PC Client displays a call initiation window just like the one you
get when you select the Call icon and a keypad for voice mail
functions.
Just point and select at the keypad to navigate through
messages, play them, delete them, forward them, send
replies, and more.
Initiates a conference call for up to the conference port limit
defined in your service package. This button is only accessible
when a call is active.
Displays the SIP Multimedia PC Client Call Screening control
window that enables you to customize the way incoming calls
are handled. For any number of incoming call numbers, you
can define special call-handling procedures by time of day
and by day of week, for designated periods or permanently.
Now you can control the influx of both essential
communications and unwanted interruptions— instead of
having them control you.
In the Call Screening window…
•
•
•
Number to Screen accepts the Name or number to be
screened. Select Enable screening for this number to
activate or deactivate this function.
Criteria Tabs let you check the categories that you should
consider when screening calls: time of day, day of week, a
set period of days, or always.
Each tab also records the following instructions:
-- Remote Responses: the greeting (if any) to play to the
caller, and a public number, Web site, or e-mail destination
to which to forward the call
-- Local Response: the application to launch upon
receiving the call.
Brings up the SIP Multimedia PC Client call log window and
displays all incoming call logs.
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Table 4 Main GUI buttons
Brings up the SIP Multimedia PC Client call log window and
displays all outgoing call logs.
Displays the Address Book from which you can make a new
address book entry or edit a selected entry
•
The User toggle-button provides fields to enter the
person’s nickname, first name, last name, email address,
primary contact. You can add this person to your list of
Buddies and add them to a group.
•
The Phone toggle-button provides fields to enter public
numbers for the person’s home phone, mobile phone,
work phone, personal phone, fax machine, web address,
and pager, along with any special dialing numbers
required by your organization’s telephony system to
access local or long-distance external lines.
•
The Other toggle-button provides fields to enter the
person’s home address, and a space for entering notes.
The phone information you enter here supports auto-dialing
functions, which is the ability to point and select on an address
book entry name and have the SIP Multimedia PC Client do
the rest.
Displays the Buddies Tree from which you can see the
presence state of all your Buddies. Right-clicking on a buddy
displays a pop-up menu with actions that can be performed on
the selected entry (for example, make a call, or send an
instant message.
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Incoming call control buttons
Table 5 Incoming call buttons
Icon
Description
Answers the incoming call. The Incoming Call Control window
is replaced by an Active Call Control window.
Rejects the incoming call request (the Incoming Call Control
window will also disappear). The user can select whether or
not to include a reason.
Used to forward an incoming call to another destination. The
Incoming Call Control window will disappear after the
forwarding takes place.
Brings up a window that allows you to compose and send an
instant message to the other party. The incoming Call Control
window is unaffected.
Hides the Incoming Call Control window. The calling party is
unaware that the call has been ignored.
Active call control buttons
Table 6 Active call buttons
Icon
Description
Ends the call.
Used to hold/retrieve an active/held call.
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Table 6 Active call buttons
Used to Mute/Unmute the microphone.
Brings up a window that allows you to compose, and send an
instant message to the other party.
Allows you to transfer a call to another party.
Enables you to push web pages to the other party’s browser.
Toggles display of the other party’s photo (if available).
Toggles display of the integrated dialpad controls.
Toggles display of the available collaboration tools that can be
used on the call.
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Appendix B
Hardware notes
Topics in this section include
•
•
“Compatible video cameras” on page 141
“Compatibility with the client application” on page 142
Compatible video cameras
The SIP Multimedia PC Client requires video cameras which capture video in
RGB-24 or I420 video format, and the vast majority of USB 1.x web cameras
meet these requirements.
Note: Nortel Networks can make no recommendation or statement of
compatibility about which cameras will work with the SIP Multimedia PC
Client on an individual user's PC. There are too many issues out of Nortel
Networks' control and influence for any concrete recommendations to be
made.
Issues which may influence the operation of a camera are:
•
•
•
•
•
•
hardware revision of the CPU, CPU chipset, and motherboard
software revision of CPU chipset and motherboard device drivers
release and revision of the Windows OS
hardware revision of the camera
software revision of the camera drivers
the presence of other user-installed devices, USB or otherwise, which were
previously installed on the user's PC. Other devices may cause issues
regardless of whether they are still present or not.
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•
the installation of other software packages on the user's PC.
Compatibility with the client application
The responsibility of ensuring compatibility of the camera with the SIP
Multimedia PC Client application is critical. Compatibility is usually indicated by
successfully installing the camera, seeing the camera recognized by the client
application, and proper behavior of the SIP Multimedia PC Client application
during and after several video telephony phone calls.
The following guidelines are recommended:
•
•
Evaluate the camera in person before purchasing.
If multiple PC's with different versions of the Windows operating system are
going to be used with the camera, evaluate the camera on all operating
systems before purchasing.
•
If multiple PC's with different hardware configurations are going to be used
with the camera, evaluate the camera on all hardware configurations before
purchasing.
•
•
Before installing a camera on a computer, always visit the camera vendor's
web site for updated camera drivers, and use the updated drivers if available.
Do not purchase USB cameras for use on computers with the Windows NT
OS. Windows NT does not support USB devices.
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Index 143
A
acronyms 16
address book
managing 64
setting directory 89
audio 122
audio settings 102
instant message sounds 103
local ringing sounds 103
audio volume 121
audio wizard 121
auto-launch PC Client 33
conference
leaving 52
B
Buddies 23
buttons 37, 135
C
call 42
call logs
Inbox 61
drawings 91
Outbox 63
calling
echo 103, 127
ending calls 47
making calls 41
receiving calls 43
three-way calling 50
F
file exchange 87
incoming directory 89
multiple file send 89
sending a file 87
clipboard 92
accepting clipboard data 94
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144 Index
single file send 89
M
disabling 117
Microsoft Outlook 2000 59
miscellaneous settings 118
GUI selection 120
set incoming folder 116
G
greeting 80
N
H
network configuration 101
help 39
hold
editing 101
I
i2004 21, 114
i2004 settings 114
MAC address 115
using private IPs 115
Outlook 59
P
installation 25
instant messages
sending 52
interface
main buttons 37
main menu 36
PC Client GUI 34
status area 37
video settings 104
voice mail settings 111
understanding 34
presence
introduction 23
introduction 23
product support 17
proxy server 22
L
launching the SIP Multimedia PC Client 27
R
RAIDerLink settings 113
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prefix digits 114
video
record a greeting 80
requirements
cameras 141
minimum 24
optional 25
video settings 104
voice mail 56
S
screening 76
window 78
mailbox ID 112
SIP address 22
start up 27
status area 37
support 17
T
terms 22
restoring 91
transfer 48
troubleshooting 127
saving 91
calling problems 130
collaboration problems 131
configuration problems 129
audio 121
configuration 27
video problems 132
U
user settings 98
display name 99
IP address 99
username 98
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