Nortel Networks Server NN43001 106 User Manual
Nortel Communication Server 1000  
Features and Services  
Fundamentals — Book 2 of  
6 (C)  
NN43001-106  
.
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3
Revision History  
May 2008  
Standard 01.06. This document is up-issued to update the current behavior  
of CLID with HOLD/RETRIEVE functionality for ISDN interfaces (CR  
Q01809278-01).  
Standard 01.05. This document is up-issued to add information on  
CDP/UDP Calls to the Call Forward to Trunk Restriction chapter in Book 2.  
July 2007  
Standard 01.04. This document is up-issued to revise the 500 Telephone  
Features and Bandwidth Management Support for Network Wide Virtual  
Office chapters in Book 1 and revise the Conference Warning Tone  
Enhancement chapter in Book 2.  
June 2007  
Standard 01.03. This document is up-issued to revise the Software  
Licenses chapter in Book 6.  
June 2007  
Standard 01.02. This document is up-issued to revise the Network Music  
feature implementation in Book 5.  
May 2007  
Standard 01.01. This document is up-issued to support Communication  
Server 1000 Release 5.0. This document is renamed Features and  
Services Fundamentals (NN43001-106) and contains information previously  
contained in the following legacy documents, now retired:  
•
•
•
Features and Services: Book 1 of 3 (A to C) (553-3001-306B1)  
Features and Services: Book 2 of 3 (D to M) (553-3001-306B2)  
Features and Services: Book 3 of 3 (N to Z) (553-3001-306B3)  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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4
Revision History  
This document also includes the following updates:  
•
Corrections to Trunk Route Optimization - Before Answer on page 534  
(Book 5) and to Trunk Route Optimization - Before Answer on page 540  
(Book 5) to address CR Q01527854.  
•
Updated the description of EXTT prompt in LD 15 on page 338 (Book 6)  
to address CR Q01272661.  
July 2006  
Standard 17.00. This document is up-issued to reflect the following changes:  
•
•
•
Addition of M3900 Full Icon Support feature on pages 797 to 800 (Book  
2).  
Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806  
(Book 2).  
Addition of M3900 series digital telephone feature reference on pages  
341, 342 of the Personal Directory chapter (Book 3).  
April 2006  
Standard 16.00. This document is up-issued to reflect the following  
changes:  
•
•
•
Addition of keycode commands for CP PIV on pages 595 to 610 (Book  
2).  
Addition of IPMG on CS1000E to the following: operating parameters on  
page 364 (Book 3); and LD 97 on page 379 (Book 3).  
Additions to the following: Call Redirection by Day on page 848 (Book1);  
the CRDAY prompt on page 852 (Book 1); and Call Redirection by Time  
of Day on page 858 (Book 1).  
•
•
•
Addition of Flexible Feature Codes to list on pages 371 to 376 of Flexible  
Feature Codes chapter (Book 2).  
Correction to Message Intercept for Set Status Lockout on pages  
982-983 (Book 2).  
Correction to SECA001 alarm message on page 402 (Book 1).  
January 2006  
Standard 15.00. This document is up-issued to reflect the following changes  
in content:  
•
•
Addition of Converged Office feature on page 1247 (Book 1); changes  
to interactions with Call Forward All Calls on pages 647, 648, 721, 725  
(Book 1), and 521 (Book 2).  
Addition of IP Phones to supported sets referenced in Selectable  
Conferee Display and Disconnect on pages 667 to 700 (Book 3).  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Revision History  
5
August 2005  
Standard 14.00. This document is up-issued to support Communication  
Server 1000 Release 4.5.  
September 2004  
Standard 13.00. This document is up-issued for Communication Server  
1000 Release 4.0.  
October 2003  
Standard 12.00. This document is issued to support Succession 3.0.  
November 2002  
Standard 11.00. This document is up-issued to support Meridian 1 Release  
25.40 and Succession Communication Server for Enterprise (CSE) 1000,  
Release 2.0. This is book 1 of a 3 book set.  
January 2002  
Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40  
and Succession Communication Server for Enterprise 1000, Release 1.1.  
April 2000  
Standard 9.00. This is a global document and is up-issued for Release  
25.0x. Document changes include removal of: redundant content;  
references to equipment types except Options 11C, 51C, 61C, and 81C; and  
references to previous software releases.  
June 1999  
Issue 8.00 released as Standard for Generic Release 24.2x.  
October 1997  
Issue 7.00. This is the Release 23.0x standard version of this document.  
Certain application-specific features have been removed from this document  
and have been placed in their appropriate Nortel Networks technical  
publications (technical documents). Automatic Call Distribution features can  
be found in Automatic Call Distribution Feature description 553-2671-110;  
Call Detail Recording features can be found in Call Detail Recording  
Description and formats 553-2631-100; Primary Rate Interface features can  
be found in International ISDN PRI Feature description and administration  
553-2901-301; R2MFC and MFC features can be found in Multifrequency  
Compelled Signaling 553-2861-100; and DPNSS1 features can be found in  
DPNSS1 Features and Services 553-3921-300.  
August 1996  
Issue 6.00. This is the Release 22.0x standard version of this document.  
The features Automatic Number Identification, Automatic Trunk  
Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway  
have been incorporated into this document. Accordingly, the following  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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6
Revision History  
Nortel Networks technical publications have been retired to reflect this  
change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and  
553-2941-100.  
December 1995  
Issue 5.00. This is the Release 21.1x standard version of this document.  
July 1995  
Issue 4.00. This is the Release 21 standard version of this document.  
October 1994  
Issue 2.0. This is the Release 20.1x soak version of the document.  
July 1994  
Issue 1.0. This is the Release 20.0x standard version of this document.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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7
Contents  
New in this release  
45  
49  
Other 45  
Revision History 45  
How to get help  
Getting help from the Nortel web site 49  
Getting help over the telephone from a Nortel Solutions Center 49  
Getting help from a specialist by using an Express Routing Code 49  
Getting help through a Nortel distributor or reseller 50  
Features and Software options  
51  
89  
Call Forward All Calls  
Contents 89  
Feature description 89  
Operating parameters 90  
Feature interactions 91  
Advice of Charge for EuroISDN 91  
Attendant Alternative Answering 91  
Attendant Blocking of Directory Number 91  
Attendant Break-In 91  
Attendant Break-In to Inquiry Calls 91  
Attendant Busy Verify 91  
Attendant Overflow Position 92  
Call Detail Recording on Redirected Incoming Calls 92  
Call Forward and Busy Status 92  
Call Forward by Call Type 92  
Call Forward Destination Deactivation 92  
Call Forward External Deny 92  
Call Forward/Hunt Override Via Flexible Feature Code 92  
Call Forward, Internal Calls 93  
Call Forward No Answer 93  
Call Forward No Answer, Second Level 93  
Call Forward Save on SYSLOAD 93  
Call Page Network Wide 93  
Call Redirection by Time of Day 93  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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8
Contents  
Calling Party Name Display Denied 94  
Calling Party Privacy 94  
Call Forward Busy  
Call Waiting  
Call Waiting Redirection  
Camp-On  
Camp-On, Station 94  
China - Attendant Monitor 94  
China - Flexible Feature Codes - Customer Call Forward 94  
Enhanced Flexible Feature Codes - Customer Call Forward 94  
China - Flexible Feature Codes - Outgoing Call Barring 95  
Enhanced Flexible Feature - Outgoing Call Barring 95  
China - Toll Call Loss Plan 95  
Conference 95  
Display of Calling Party Denied 95  
Do Not Disturb 96  
DPNSS1 Diversion 96  
Electronic Lock Network Wide/Electronic Lock on Private Lines 96  
Flexible Feature Code Boss Secretarial Filtering 96  
Flexible Feature Codes 96  
Flexible Voice/Data Terminal Number 97  
Group Call 97  
Group Hunt 97  
Hunting 97  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 97  
Idle Extension Notification 97  
Incoming Call Indicator Enhancement 98  
ISDN QSIG Call Completion 98  
ISDN QSIG Name Display 98  
Make Set Busy 98  
Message Registration 98  
Multi-Party Operations 98  
Multiple Appearance Directory Number Redirection Prime 98  
Network Intercom (Hot Type D and Hot Type 1 Enhancements) 99  
Network Individual Do Not Disturb 99  
Night Service Enhancements 99  
Paging 99  
Periodic Pulse Metering 99  
Phantom Terminal Numbers (TNs) 99  
Recorded Announcement for Calls Diverted to External Trunks 99  
Recovery on Misoperation of Attendant Console 99  
Ring Again on No Answer 99  
Special prefix SPRE access codes 100  
Total Redirection Count 100  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Contents  
9
Trunk Access Codes 100  
User Selectable Call Redirection 100  
Feature packaging 100  
Feature implementation 100  
Task summary list 100  
Feature operation 103  
Call Forward and Busy Status  
Contents 105  
105  
Feature description 105  
Busy Status 106  
Call Forward Status 106  
Operating parameters 106  
Feature interactions 107  
Attendant and Network-Wide Remote Call Forward 107  
Attendant Blocking of Directory Number 107  
Autodial 107  
Call Forward All Calls 107  
Call Forward/Hunt Override Via Flexible Feature Code 107  
Call Forward, Remote (Attendant and Network-Wide) 107  
Calling Party Privacy 107  
Flexible Feature Code Boss Secretarial Filtering 108  
Network Intercom 108  
Phantom Terminal Numbers (TNs) 108  
Feature packaging 108  
Feature implementation 108  
Task summary list 108  
Feature operation 110  
Call Forward Status 110  
BFS lamp or LCD states 110  
Call Forward Busy  
Contents 113  
113  
Feature description 113  
Operating parameters 113  
Feature interactions 113  
Attendant Alternative Answering 113  
Attendant Busy Verify 113  
Call Detail Recording on Redirected Incoming Calls 114  
Call Forward All Calls 114  
Calling Party Privacy 114  
Call Waiting for Meridian 1 proprietary telephones 114  
Call Waiting for analog (500/2500 type) telephones 114  
Camp-On, Station 114  
China - Attendant Monitor 114  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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10 Contents  
China - Toll Call Loss Plan 115  
Departmental Listed Directory Number 115  
Dial Access to Group Calls 115  
Call Forward Busy 115  
Dial Access to Group Calls  
Group Call 115  
Flexible Feature Code Boss Secretarial Filtering 115  
Flexible Voice/Data Terminal Number 115  
Group Hunt 115  
Hot Line 115  
Hunting 116  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 116  
Incoming Call Indicator Enhancement 116  
Lockout, DID Second Degree Busy, and MFE Signaling Treatments 116  
Network Intercom 116  
Night Service 116  
Recorded Announcement for Call Diverted to External Trunks 116  
Recovery on Misoperation of Attendant Console 116  
Total Redirection Count 116  
Trunk Barring 117  
Feature packaging 117  
Feature implementation 117  
Task summary list 117  
Feature operation 118  
Call Forward by Call Type  
Contents 119  
119  
Feature description 119  
Operating parameters 120  
Feature interactions 121  
Attendant 121  
Attendant Alternative Answering 121  
Attendant Break-In to Inquiry Calls 121  
Automatic Timed Recall 121  
Call Forward All Calls 121  
Call Forward No Answer 121  
Call Forward No Answer, Second Level 122  
Call Forward Save on SYSLOAD 122  
Call Forward, Break-In and Hunt Internal/External Network Wide 122  
Call Redirection by Time of Day 122  
Calling Party Name Display Denied 122  
Calling Party Privacy 122  
Call Transfer  
Network Call Transfer 123  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Contents 11  
Call Waiting Redirection 123  
Conference 123  
Direct Inward Dialing (DID) 123  
Group Hunting Queuing Limitation Enhancement 123  
ISDN Semi Permanent Connections for Australia 124  
Message Center 124  
Multiple Appearance Directory Numbers 124  
Recovery on Misoperation of Attendant Console 124  
Trunk Barring 125  
Feature packaging 125  
Feature implementation 125  
Task summary list 125  
Feature operation 127  
Call Forward Destination Deactivation  
Contents 129  
129  
Feature description 129  
Operating parameters 130  
Feature interactions 131  
Call Forward All Calls 131  
Call Forward, Remote 132  
Meridian Mail 132  
Feature packaging 132  
Feature implementation 132  
Task summary list 132  
Feature operation 134  
16-Button DTMF telephone 135  
Deactivating Multiple Appearance DN 135  
Call Forward External Deny  
Contents 137  
137  
Feature description 137  
Operating parameters 138  
Feature interactions 138  
Automatic Call Distribution (ACD) 138  
Call Forward All Calls 139  
Calling Party Privacy 139  
Network Call Forward 139  
Recovery on Misoperation of Attendant Console 139  
Trunk Barring 139  
Feature packaging 139  
Feature implementation 139  
Task summary list 139  
Feature operation 140  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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12 Contents  
Call Forward No Answer, Second Level  
Contents 141  
141  
Feature description 141  
Operating parameters 143  
Feature interactions 143  
Automatic Timed Reminders 143  
Call Detail Recording on Redirected Incoming Calls 143  
Call Forward All Calls 143  
Call Forward by Call Type 144  
Call Forward No Answer 144  
Call Redirection by Time of Day 144  
Call Waiting Redirection 144  
Calling Party Privacy 144  
Directory Number Delayed Ringing 144  
Distinctive/New Distinctive Ringing 145  
Flexible Call Forward No Answer 145  
Group Hunt 145  
Hunting 145  
Message Centers 145  
Multiple Appearance Directory Numbers 146  
Recovery on Misoperation of Attendant Console 146  
Slow Answer Recall 147  
Total Redirection Count 147  
Trunk Barring 147  
Feature packaging 147  
Feature implementation 147  
Task summary list 147  
Feature operation 149  
Call Forward No Answer/Flexible Call Forward No Answer  
Contents 151  
151  
Feature description 151  
Operating parameters 152  
Feature interactions 153  
Advice of Charge for EuroISDN 153  
Attendant Administration 153  
Attendant Alternative Answering 153  
Attendant Blocking of Directory Number 153  
Attendant Break-In to Inquiry Calls 153  
Attendant Overflow Position 153  
Automatic Call Distribution 154  
Automatic Set Relocation 154  
Automatic Timed Recall 154  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Contents 13  
Automatic Timed Reminders 154  
Call Detail Recording on Redirected Incoming Calls 154  
Call Forward All Calls 154  
Call Forward by Call Type 154  
Call Forward/Hunt Override Via Flexible Feature Code 154  
Call Forward No Answer, Second Level 155  
Call Page Network Wide 155  
Call Redirection by Time of Day 155  
Call Waiting 155  
Call Waiting Redirection 155  
Calling Party Privacy 155  
Camp-On 156  
China - Attendant Monitor 156  
China - Toll Call Loss Plan 156  
Dial Access to Group Calls 156  
Departmental Listed Directory Number 156  
Directory Number Delayed Ringing 156  
Direct Inward Dialing Call Forward No Answer Timer 157  
Electronic Lock Network Wide/Electronic Lock on Private Lines 157  
Group Call 157  
Group Hunt 157  
Group Hunting Queuing Limitation Enhancement 157  
Hot Line 157  
Hunting 158  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions 158  
Incoming Call Indicator Enhancement 158  
Listed Directory Numbers, Network Wide 158  
Meridian Mail Operator Revert 158  
Multi-Party Operations 159  
Multiple Appearance Directory Number Redirection Prime 159  
Network Intercom 159  
Network-Wide Listed Directory Number 159  
Night Service enhancements 160  
Periodic Pulse Metering 160  
Recall to Same Attendant 160  
Recorded Announcement for Calls Diverted to External Trunks 160  
Recovery on Misoperation of Attendant Console 160  
Ring Again on No Answer 160  
Slow Answer Recall for Transferred External Trunks 160  
Total Redirection Count 160  
Trunk Barring 161  
Feature packaging 161  
Feature implementation 161  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
14 Contents  
Task summary list 161  
Feature operation 164  
Call Forward Save on SYSLOAD  
Contents 165  
165  
Feature description 165  
Operating parameters 165  
Feature interactions 165  
Call Forward All Calls  
Call Forward by Call Type 165  
Feature packaging 166  
Feature implementation 166  
Feature operation 166  
Call Forward to Trunk Restriction  
Contents 167  
167  
Feature description 167  
Operating parameters 167  
Feature interactions 167  
CDP/UDP Calls 167  
Feature packaging 168  
Feature implementation 168  
Feature operation 168  
Call Forward, Internal Calls  
Contents 169  
169  
Feature description 169  
Operating parameters 170  
Feature interactions 171  
Attendant Administration 171  
Attendant Blocking of Directory Number 171  
Attendant Busy Verify 171  
Attendant-Extended Calls 171  
Attendant Night Service 171  
Attendant Overflow 171  
Call Forward All Calls  
Call Forward Reminder Tone 171  
Call Forward, Break-In and Hunt Internal/External Network Wide 172  
Call Forward/Hunt Override Via Flexible Feature Code 172  
Call Redirection by Time of Day 172  
Call Waiting  
Call Waiting Redirection 172  
Calling Party Privacy 172  
Camp-On 173  
China - Attendant Monitor 173  
China - Toll Call Loss Plan 173  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Contents 15  
Do Not Disturb  
Hunting 173  
Flexible Voice/Data Terminal Number 173  
Network Intercom 173  
Phantom Terminal Numbers (TNs) 173  
Recorded Announcement for Calls Diverted to External Trunks 173  
Recovery on Misoperation of Attendant Console 174  
Remote Call Forward 174  
Trunk Barring 174  
Feature packaging 174  
Feature implementation 174  
Task summary list 174  
Feature operation 175  
Meridian 1 proprietary telephone 175  
Analog (500/2500 type) telephone 176  
Call Forward, Remote (Attendant and Network Wide)  
Contents 177  
177  
Feature description 177  
Operating parameters 178  
Feature interactions 178  
Basic Rate Interface (BRI) 178  
Call Forward Activation from any Feature  
Call Forward and Busy Status 178  
Call Forward Destination Deactivation 178  
Calling Party Privacy 179  
Multiple Appearance Directory Numbers 179  
Outpulsing of Asterisk and Octothorpe (OPAO) 179  
Phantom Terminal Numbers (TNs) 179  
Preventing Reciprocal Call Forward 180  
Traffic Measurements 180  
Feature packaging 181  
Feature implementation 181  
Task summary list 181  
Set-based configuration 182  
Attendant-based configuration 183  
Feature operation 185  
Network Wide Set-based Remote Call Forward 185  
Attendant-based Remote Call Forward 185  
Call Forward/Hunt Override Via Flexible Feature Code  
Contents 187  
187  
Feature description 187  
Operating parameters 188  
Feature interactions 188  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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16 Contents  
Attendant Blocking of DN 188  
Automatic Call Distribution 188  
Attendant Barge-in  
Attendant Busy Verify  
Attendant Break-in 188  
Basic Rate Interface (BRI) 189  
BRIT 189  
Call Forward-older features 189  
Call Redirection by Time of Day 189  
Call Transfer 189  
Call Waiting 189  
Call Waiting Redirection 189  
Camp-on 190  
Digital Private Network Signaling System One (DPNSS1) 190  
Direct Inward System Access 190  
Do Not Disturb 190  
Flexible DN  
External Flexible DN 190  
Group Call 190  
Group Hunt 190  
Hunt 190  
Hunt DN/External Hunt DN 190  
Idle Extension Notification 191  
Intercept Computer Call Forward 191  
Intercept Computer Dial from Directory - Pre-dial Operations 191  
Last Number Redial 191  
Multiple Appearance Multiple Call Arrangements (MCAs)  
Multiple Appearance Single Call Arrangements (SCAs) 191  
Primary Line Directory Number (PLDN) 191  
Phantom TN 191  
Priority Override 191  
Radio Paging 191  
Ring Again  
Network Ring Again 191  
Ring Again No Answer  
Network Ring Again No Answer 192  
Single Digit Access 192  
Semi-automatic Camp-On 192  
Speed Call 192  
Feature packaging 192  
Feature implementation 192  
Task summary list 192  
Feature operation 194  
Standalone 194  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Contents 17  
Network 194  
Call Hold, Deluxe  
Contents 195  
195  
Feature description 195  
Operating parameters 196  
Feature interactions 196  
Attendant Administration 196  
Attendant Break-In 196  
Camp-On, Forced  
Override, Enhanced  
Override, Priority 196  
Call Hold, Deluxe 196  
Calling Line Identification 196  
Call Park on Unsupervised Trunks 196  
Call Party Name Display 196  
Call Transfer 196  
Called Party Control on Internal Calls 197  
Calling Party Privacy 197  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 197  
Mixed DNs 197  
Multiple Appearance Directory Number 197  
Music, Enhanced 197  
Predictive Dialing 197  
Feature packaging 197  
Feature implementation 197  
Task summary list 197  
Feature operation 199  
Call Hold, Individual Hold Enhancement  
Contents 201  
201  
Feature description 201  
Operating parameters 202  
Feature interactions 203  
Automatic Call Distribution 203  
Automatic Hold 203  
Multi-Party Operations 203  
Conference (A03/A06, C6A) 204  
Exclusive Hold 204  
Permanent Hold on an analog (500/2500 type) set 204  
Switch Hook Flash 204  
Transfer (TRN) 205  
Feature packaging 205  
Feature implementation 205  
Task summary list 205  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
18 Contents  
Feature operation 207  
Call Hold, Permanent  
Contents 209  
209  
Feature description 209  
Operating parameters 209  
Feature interactions 210  
Attendant Break-In 210  
Audible Reminder of Held Call (ARCH) 210  
AC15 Recall: Timed Reminder Recall 210  
Call Park on Unsupervised Trunks 210  
Calling Party Privacy 210  
Camp-On, Forced  
Override, Enhanced  
Override, Priority 211  
China - Attendant Monitor 211  
DECT and DCS telephones 211  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 211  
Predictive Dialing 211  
Privacy 211  
Feature packaging 211  
Feature implementation 212  
Task summary list 212  
Feature operation 212  
Call Park  
Contents 215  
215  
Feature description 215  
Operating parameters 216  
Feature interactions 217  
AC15 Recall: Transfer from Meridian 1 217  
AC15 Recall: Transfer from Norstar 217  
Access Restrictions 217  
Advice of Charge for EuroISDN 218  
Attendant Blocking of Directory Number 218  
Attendant Break-In 218  
Automatic Call Distribution 218  
Automatic Redial 218  
Attendant Consoles 218  
Autodial  
Speed Call 218  
Automatic Timed Reminders 218  
Busy Lamp Field 218  
Call Detail Recording (CDR) 219  
Call Detail Recording on Redirected Incoming Calls 219  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 19  
Call Forward 219  
Call Page Network Wide 219  
Call Park on Unsupervised Trunks 219  
Call Party Name Display 219  
Call Pickup 219  
Call Pickup Network Wide 219  
Call Transfer  
Conference 219  
Call Waiting 220  
Centralized Attendant Service 220  
China - Attendant Monitor 220  
Conference 220  
Console Presentation Group Level Services 220  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 220  
Display of Calling Party Denied 220  
Do Not Disturb 221  
Generic XFCOT Software Support 221  
Group Call 221  
Held Call Clearing 221  
Hot Line 221  
In-Band Automatic Number Identification 221  
INIT ACD Queue Call Restore 221  
Intercept Computer Dial from Directory - Pre-dial Operation 222  
Make Set Busy 222  
Multi-Tenant Service 222  
Music 222  
Network Intercom  
Private Line Service 222  
Periodic Pulse Metering 222  
Privacy Override 222  
Privacy Release 223  
Recall After Parking 223  
Traffic measurements 223  
Feature packaging 223  
Feature implementation 223  
Task summary list 223  
Feature operation 225  
Call Park on Unsupervised Trunks  
Contents 227  
227  
Feature description 227  
Operating parameters 227  
Feature interactions 228  
Attendant Calls Waiting Indication 228  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
20 Contents  
Automatic Call Distribution (ACD) 228  
Call Hold, Deluxe  
Call Hold, Permanent 228  
Call Park 228  
Camp-On 228  
Feature packaging 228  
Feature implementation 228  
Feature operation 229  
Call Party Name Display  
Contents 231  
231  
Feature description 231  
Call Party Name Display assignment 232  
Call Party Name Display composition 232  
Display Devices and Capabilities 233  
Operating parameters 234  
Feature interactions 235  
AC15 Recall: Timed Reminder Recall 235  
ACD Routing by DNIS 235  
Attendant Recall 235  
Attendant Recall with Splitting 235  
Autodial  
Speed Call 235  
Automatic Call Distribution (ACD) Dialed Number Identification Services  
(DNIS) 236  
Automatic Wake Up 236  
Call Hold, Deluxe 236  
Call Park 236  
Call Pickup 236  
Call Pickup Network Wide 236  
Call Transfer 236  
Calling Party Privacy 237  
Centralized Attendant Service (CAS) 237  
Conference 237  
Dial Intercom 237  
Dialed Number Identification Service 237  
Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling  
System (DASS2) Uniform Dialing Plan (UDP) Inter-working 237  
Display Key 237  
End-to-End Signaling 238  
ISDN 238  
ISDN QSIG Name Display 238  
Listed Directory Number 238  
Manual Signaling (Buzz) 238  
Meridian Hospitality Voice Services 238  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 21  
Meridian Mail Voice Mailbox Administration 238  
Meridian 911 238  
Network Intercom 239  
Override 239  
Slow Answer Recall 239  
Voice Call 239  
Feature packaging 239  
Feature implementation 239  
Task summary list 239  
Enable CPND and add names to the CPND data block 240  
Change or remove names in the CPND data block 243  
Print entries from the CPND data block 244  
Add or change CPND name entry for a telephone 244  
Feature operation 245  
Call Pickup  
Contents 247  
247  
Feature description 247  
Operating parameters 248  
Feature interactions 248  
Advice of Charge for EuroISDN 248  
Attendant Alternative Answering 248  
Attendant Overflow Position 248  
Automatic Call Distribution 248  
Call Park 248  
Calling Party Privacy 248  
Call Detail Recording on Redirected Incoming Calls 248  
Call Pickup, Directed 248  
Conference 249  
Dial Intercom 249  
Digital Private Network Signaling System (DPNSS1)/Digital Access Signaling  
System (DASS2) Uniform Dialing Plan (UDP) Inter-working 249  
Display of Calling Party Denied 249  
Flexible Feature Codes 249  
Group Call 249  
Hot Line 249  
ISDN QSIG Name Display 249  
Multi-Party Operations 250  
Network Intercom 250  
Periodic Pulse Metering 250  
M3900 (Single Site) Virtual Office 250  
Feature packaging 250  
Feature implementation 250  
Task summary list 250  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
22 Contents  
Feature operation 252  
Call Pickup, Directed  
Contents 253  
253  
Feature description 253  
Operating parameters 254  
Feature interactions 254  
Automatic Call Distribution 254  
Call Pickup 254  
Flexible Feature Code 254  
Multi-Party Operations - Three-Party Service 254  
Feature packaging 254  
Feature implementation 254  
Task summary list 254  
Feature operation 256  
Call Redirection by Day  
Contents 259  
259  
Feature description 259  
Operating parameters 260  
Feature interactions 260  
Call Redirection by Time of Day 260  
Calls to Idle Stations: 260  
Calls to Busy Stations: 260  
Call Forward No Answer 261  
Call Forward All Calls 261  
Call Waiting Redirection 261  
Hunting 261  
Hunting by Call Type 261  
Group Hunting 261  
Multiple Appearance DN, Multiple Appearance Redirection Prime 262  
Second Level Call Forward No Answer 262  
User Selectable Call Redirection 262  
Feature packaging 262  
Feature implementation 262  
Task summary list 262  
Feature operation 266  
Call Redirection by Time of Day  
Contents 267  
267  
Feature description 267  
Operating parameters 268  
Feature interactions 268  
Calls to Idle Stations: 268  
Calls to Busy Stations: 268  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 23  
Call Forward All Calls  
Call Forward, Internal  
Call Forward/Hunt Override Via FFC 268  
Call Forward by Call Type  
Hunting by Call Type 268  
Call Forward No Answer 269  
Call Forward No Answer, Second Level 269  
Call Waiting Redirection 269  
Multiple Appearance DN Redirection Prime 269  
Hunting 269  
User Selectable Call Redirection 269  
Feature packaging 269  
Feature implementation 270  
Task summary list 270  
Feature operation 272  
Call Transfer  
Contents 273  
273  
Feature description 273  
Restricted Call Transfer 273  
Operating parameters 274  
Feature interactions 274  
Advice of Charge for EuroISDN 274  
AC15 Recall: Transfer from Norstar 274  
Attendant Break-In 274  
Automatic Redial 275  
Call Forward by Call Type 275  
Call Forward, Break-In and Hunt Internal/External Network Wide 275  
Call Forward/Hunt Override Via Flexible Feature Code 275  
Call Hold, Deluxe 275  
Call Page Network Wide 275  
Call Party Name Display 275  
Call Pickup Network Wide 275  
Call Transfer 276  
Calling Party Name Display Denied 276  
Calling Party Privacy 276  
Charge Account and Calling Party Number 276  
Charge Account, Forced 276  
China - Attendant Monitor 276  
China - Toll Call Loss Plan 277  
Conference 277  
Dial Intercom 277  
Display Calling Party Denied 277  
Dial Access to Group Calls 277  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
24 Contents  
Group Call 277  
Group Hunt 278  
Group Hunting Queuing Limitation Enhancement 278  
Held Call Clearing 278  
Hold 278  
In-Band Automatic Number Identification 278  
ISDN QSIG/EuroISDN Call Completion 278  
ISDN QSIG Name Display 278  
Loop Start Supervisory Trunks 278  
Meridian 911 279  
Meridian 911 - Call Abandon 279  
Message Registration 279  
Multi-Party Operations 279  
Multi-Party Operations Enhancements 279  
Music, Enhanced 279  
Network Intercom 279  
Off-Hook Alarm Security 279  
On Hold on Loudspeaker 280  
Periodic Pulse Metering 280  
Predictive Dialing 280  
Privacy Override 281  
Station Activity Records 281  
Supervised Analog Lines 281  
China-Supervised Analog Lines 281  
Three-Party Service 281  
Trunk Barring 281  
Trunk to Trunk Connection 282  
Feature packaging 282  
Feature implementation 282  
Task summary list 282  
Feature operation 283  
Call Waiting Redirection  
Contents 285  
285  
Feature description 285  
Operating parameters 286  
Feature interactions 286  
Automatic Timed Reminders  
Automatic Timed Recalls 286  
Basic Rate Interface 286  
Call Forward All Calls  
Call Forward, Internal 286  
Call Forward and Hunt by Call Type 286  
Call Forward/Hunt Override via Flexible Feature Code 287  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 25  
Call Forward No Answer 287  
Call Forward No Answer, Second Level 287  
Call Redirection by Time of Day 287  
Call Pickup Network Wide 287  
Call Waiting 287  
Camp-On 287  
Direct Inward Dialing Call Forward No Answer Timer 288  
Distinctive Ringing/New Distinctive Ringing  
Call Forward No Answer 288  
Forward No Answer Call Waiting Direct Inward Dialing 288  
Hunting 288  
Internal or Station-to-Station Call Waiting 288  
Meridian Mail Voice Mailbox Administration 288  
Message Center 288  
Message Waiting 289  
Multi-Party Operations 289  
Multiple Appearance Directory Number 289  
Multiple Appearance Directory Number Redirection Prime 289  
Network Call Forward No Answer 290  
Network Call Redirection 290  
Night Restriction Classes of Service 290  
Night Service  
Night Service Enhancements 290  
Voice Mail 290  
Feature packaging 290  
Feature implementation 290  
Task summary list 290  
Feature operation 293  
Call Waiting/Internal Call Waiting  
Contents 295  
295  
Feature description 295  
Internal Call Waiting 296  
Call Waiting Flexible Feature Codes 296  
Operating parameters 296  
Feature interactions 297  
Advice of Charge for EuroISDN 297  
Attendant Blocking of Directory Number 297  
Attendant Break-In 297  
Attendant Incoming Call Indicators 297  
Attendant Queuing 298  
Automatic Line Selection 298  
Call Forward All Calls  
Call Forward All Calls takes precedence over Call Waiting. 298  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
26 Contents  
Call Forward Busy - proprietary telephones 298  
Call Forward Busy - Analog (500/2500 type) telephones 298  
Call Forward/Hunt Override Via Flexible Feature Code 298  
Call Forward, Internal Calls 298  
Call Forward No Answer 298  
Call Park 298  
Call Pickup Network Wide 298  
Call Waiting Redirection 298  
Camp-On 299  
Camp-on, Station 299  
China Number 1 Signaling - Called Party Control 299  
Dial Intercom 299  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 299  
Directory Number Delayed Ringing 299  
Flexible Feature Code Boss Secretarial Filtering 299  
Flexible Feature Code enhancement 299  
Flexible Voice/Data Terminal Number 299  
Group Hunt 299  
Hunting 299  
Idle Extension Notification 300  
ISDN Night Service 300  
ISDN QSIG/EuroISDN Call Completion 300  
Message Center 300  
Multi-Party Operations 300  
Multi-Party Operations 300  
Multi-Party Operations - Three-Party Service 301  
Night Restriction Classes of Service 301  
Night Service Enhancements 302  
On Hold on Loudspeaker 302  
Ring Again 302  
Station Camp-on 302  
Feature packaging 302  
Feature implementation 302  
Task summary list 302  
Feature operation 303  
Called Party Control on Internal Calls  
Contents 305  
305  
Feature description 305  
Operating parameters 305  
Feature interactions 306  
Automatic Hold 306  
Call Hold, Deluxe 306  
Held Call Clearing 306  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 27  
Feature packaging 306  
Feature implementation 307  
Task summary list 307  
Feature operation 308  
Simple Call - Meridian 1 Proprietary Sets 309  
Simple Call - Analog (500/2500 type) Sets 309  
Conference Call 309  
Transfer Call 310  
Call on Hold 310  
Called Party Disconnect Control  
Content 311  
311  
Feature description 311  
Operating parameters 311  
Feature interactions 312  
Automatic Answerback 312  
Conference 312  
Digital Trunk Interface (DTI) - Commonwealth of Independent States (CIS) 312  
Malicious Call Traced - Enhanced 312  
Meridian 911 312  
Meridian 911 - Call Abandon 312  
Periodic Clearing Enhancement 313  
Periodic Clearing on RAN, Meridian Mail, ACD and Music 313  
Feature packaging 313  
Feature implementation 313  
Feature operation 313  
Calling Party Name Display Denied  
Content 315  
315  
Feature description 315  
Operating parameters 317  
Feature interactions 317  
Attendant Consoles 317  
Call Forward  
Call Transfer 317  
Calling Party Privacy 317  
Conference 317  
ISDN QSIG Name Display 317  
Multiple Appearance Directory Numbers 318  
Office Data Administration System (ODAS) 318  
Feature packaging 318  
Feature implementation 318  
Task summary list 318  
Feature operation 319  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
28 Contents  
Calling Party Privacy  
321  
323  
Calling Party Privacy Override  
Content 323  
Feature description 323  
Outgoing calls 324  
Incoming calls 325  
Tandem Calls 325  
Operating parameters 326  
Feature interactions 327  
Attendant Consoles 327  
Autodial 328  
Automatic Call Distribution 328  
Automatic Call Distribution MAX 328  
Basic Rate Interface 328  
Call Detail Recording 329  
Call Pickup Network Wide 329  
Call Hold 329  
Call Forward All Types  
Hunt  
Network Hunt 329  
Call Pickup 330  
Call Transfer 330  
Calling Line Identification Restriction 330  
Calling Party Privacy 331  
Conference 332  
Display of Calling Party Denied 332  
E.164 ESN Numbering Plan Enhancement 332  
Feature Group D 332  
Hot Line 332  
Last Number Redial 333  
Incoming Trunk Programmable Calling Line Identification 333  
ISDN Signaling Link 333  
Malicious Call Trace 333  
Meridian 911 333  
Meridian Interactive Voice Response 333  
Meridian Link 333  
Meridian Mail 334  
Meridian MAX 334  
Network Call Redirection 334  
Network Message Center 334  
Network Ring Again 334  
Nortel Symposium Call Center 334  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 29  
Private Line Service 334  
Remote Virtual Queuing 335  
Ring Again - Busy Trunk 335  
Speed Call  
System Speed Call 335  
Stored Number Redial 335  
Trunk Anti-Tromboning 335  
Trunk Optimization Before Answer 335  
Virtual Network Services 336  
VISIT 336  
Feature packaging 336  
Feature implementation 336  
Task summary list 336  
Feature operation 339  
Camp-On to a Set in Ringback or Dialing  
Contents 341  
341  
Feature description 341  
Operating parameters 342  
Feature interactions 342  
342  
Feature packaging 343  
Feature implementation 343  
Feature operation 343  
Camp-On to Multiple Appearance Directory Number  
Contents 345  
345  
Feature description 345  
Operating parameters 346  
Feature interactions 346  
Attendant Break-in 346  
Centralized Multiline 346  
Make Set Busy 346  
Network Camp-On 346  
Operator Call Back 346  
Single Call Ringing and Non-ringing 347  
Station Camp-On 347  
Feature packaging 347  
Feature implementation 347  
Feature operation 347  
Camp-On  
Content 349  
349  
Feature description 349  
Operating parameters 349  
Feature interactions 350  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
30 Contents  
Attendant Blocking of Directory Number 350  
Attendant Break-In 350  
Call Forward All Calls  
Call Forward, Internal Call 350  
Call Forward/Hunt Override Via Flexible Feature Code 350  
Call Forward No Answer 350  
Call Park Network Wide 350  
Call Park on Unsupervised Trunks 350  
Call Waiting  
Call Waiting Redirection 350  
Camp-On, Station 350  
China Number 1 Signaling - Called Party Control 351  
Enhanced Override  
Forced Camp-On  
Priority Override 351  
Flexible Feature Code Boss Secretarial Filtering 351  
Flexible Voice/Data Terminal Number 351  
Generic XFCOT Software Support 351  
Group Hunt 351  
Group Hunting Queuing Limitation 352  
Hunting 352  
Idle Extension Notification 352  
Multi-Party Operations 352  
Multi-Party Operations Enhancements 352  
Multi-Party Operations - Three-Party Service 352  
On Hold on Loudspeaker 352  
Override - Forced Camp-On and Priority Override  
Override, Enhanced 352  
Periodic Pulse Metering 352  
Source Included when Attendant Dials 353  
Uninterrupted Line Connections 353  
Warning Tone 353  
Feature packaging 353  
Feature implementation 353  
Task summary list 353  
Feature operation 354  
Camp-On, Forced  
Content 357  
357  
Feature description 357  
Operating parameters 358  
Feature interactions 359  
Attendant Break-In 359  
Attendant Calls 359  
Automatic Call Distribution 359  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 31  
Call Hold, Deluxe  
Call Hold, Permanent  
Hold 360  
Camp-On 360  
Conference calls 360  
Data calls 360  
Do Not Disturb 360  
Make Set Busy 360  
Multi-Party Operations 360  
Night Restriction Classes of Service 360  
Operator Call Back 361  
Override 361  
Feature packaging 361  
Feature implementation 361  
Task summary list 361  
Feature operation 363  
Forced Camp-On with an analog (500/2500 type) telephone 364  
Forced Camp-On with a Meridian 1 proprietary telephone 365  
Camp-On, Station  
Contents 367  
367  
Feature description 367  
Operating parameters 368  
Camp-On indication 368  
Feature interactions 368  
Call Forward All Calls  
Call Forward Busy  
Call Waiting  
Hunting 368  
Camp-On 368  
Dial Impulse Set 369  
Network Attendant Service 369  
Feature packaging 369  
Feature implementation 369  
Feature operation 370  
Standalone case 370  
Network case 370  
Recall timing on Camp-On calls 371  
Card LED Status  
Contents 373  
373  
Feature description 373  
Operating parameters 373  
Feature interactions 374  
Feature packaging 374  
Feature implementation 374  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
32 Contents  
Task summary list 374  
Feature operation 374  
Centralized Multiple Line Emulation  
Contents 375  
375  
Feature description 375  
Operating parameters 375  
Feature interactions 376  
Digit Display 376  
Feature packaging 376  
Feature implementation 376  
Task summary list 376  
Feature operation 377  
Centrex Switchhook Flash  
Contents 379  
379  
Feature description 379  
Operating parameters 380  
Feature interactions 381  
Autodial Tandem Transfer 381  
China - Attendant Monitor 381  
Collect Call Blocking 381  
Conference 381  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 381  
Malicious Call Trace - Enhanced 381  
Periodic Clearing on RAN, Meridian Mail, ACD and Music 381  
Secrecy 381  
Feature packaging 382  
Feature implementation 382  
Task summary list 382  
Feature operation 385  
Analog (500/2500 type) telephones 385  
Meridian 1 proprietary telephones 385  
Attendant Consoles 385  
Charge Account and Calling Party Number  
Contents 387  
387  
Feature description 387  
Operating parameters 388  
Feature interactions 389  
Attendant Barge-In  
Attendant Busy Verify 389  
Call Transfer 389  
China - Flexible Feature Codes - Outgoing Call Barring 389  
Conference 389  
Music, Enhanced 389  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 33  
Override 390  
Ring Again 390  
Speed Call 390  
Telephone keys 390  
Feature packaging 390  
Feature implementation 391  
Task summary list 391  
Feature operation 392  
Meridian 1 proprietary telephones 393  
Analog (500/2500 type) telephones 394  
Attendant Consoles 396  
Charge Account, Forced  
Contents 397  
397  
Feature description 397  
Operating parameters 398  
Feature interactions 398  
Autodial  
Speed Call 398  
Authorization Code Security Enhancement 399  
Basic Alternate Route Selection (BARS) 399  
Network Alternate Route Selection (NARS) 399  
Call Detail Recording 399  
Call Transfer  
Conference 399  
Last Number Redial 399  
Pre-translation 399  
Scheduled Access Restrictions 399  
Stored Number Redial 400  
Trunk Group Access Restrictions (TGAR) 400  
Feature packaging 400  
Feature implementation 400  
Task summary list 400  
Feature operation 402  
Charge Display at End of Call  
Contents 403  
403  
Feature description 403  
M2317 charge display 404  
Modular Set charge display 404  
Operating parameters 404  
Feature interactions 404  
Feature packaging 404  
Feature implementation 405  
Task summary list 405  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
34 Contents  
Feature operation 405  
China - Attendant Monitor  
Contents 407  
407  
Feature description 407  
Attendant Monitor Function 407  
Operating parameters 408  
Feature interactions 408  
Attendant Barge-In 408  
Attendant Break-In 408  
Attendant Busy Verify 409  
Automatic Call Distribution 409  
Call Forward All Calls 409  
Call Forward Busy 409  
Call Forward, Internal Calls 409  
Call Forward No Answer 409  
Call Hold, Permanent 409  
Call Park 409  
Call Trace 409  
Call Transfer 410  
Centrex Switchhook Flash 410  
Conference 410  
Do Not Disturb 410  
Make Set Busy 410  
Malicious Call Trace 410  
Multiple Appearance DN 410  
Override 410  
Override, Enhanced 411  
Privacy Release 411  
Private Line 411  
Feature packaging 411  
Feature implementation 411  
Task summary list 411  
Feature operation 412  
Monitor a DN 412  
Monitor a Trunk 413  
China - Busy Tone Detection  
Contents 415  
415  
Feature description 415  
Operating parameters 415  
Feature interactions 416  
Loop Start Supervisory Trunks 416  
Feature packaging 416  
Feature implementation 416  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 35  
Task summary list 416  
Feature operation 418  
China - Flexible Feature Codes  
Contents 419  
419  
Feature description 419  
Busy Number Redial 419  
Customer Call Forward 420  
Outgoing Call Barring 420  
Operating parameters 420  
Feature interactions 421  
Busy Number Redial 421  
Customer Call Forward 421  
Outgoing Call Barring 422  
Feature packaging 424  
Feature implementation 424  
Task summary list 424  
Busy Number Redial 425  
Customer Call Forward 427  
Outgoing Call Barring 428  
Feature operation 431  
Busy Number Redial 431  
Customer Call Forward 431  
Outgoing Call Barring 431  
China - Supervised Analog Lines  
Contents 433  
433  
Feature description 433  
Battery Reversal Supervision 433  
Hook Flash Disconnect Supervision 434  
Operating parameters 434  
Feature interactions 435  
Call Transfer 435  
Conference 436  
Multi-Party Operations 436  
Feature packaging 436  
Feature implementation 436  
Task summary list 436  
Feature operation 437  
China - Toll Call Loss Plan  
Contents 439  
439  
Feature description 439  
Operating parameters 440  
Feature interactions 440  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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36 Contents  
Call Diversion (Call Transfer, Call Forward All Calls, Call Forward Busy, Call  
Forward, Internal Calls, Call Forward No Answer, Hunting) 440  
Conference 440  
Digitone Receiver Pads 441  
Multifrequency Compelled Signaling Pads 441  
Multi-Party Operations 441  
Feature packaging 441  
Feature implementation 441  
Task summary list 441  
Feature operation 443  
CIS ANI Digits Manipulation and Gateways Enhancements 445  
Contents 445  
Feature description 445  
ANI Definition 445  
Shared functionality 446  
CIS ANI Digits Manipulation introduction 446  
CIS Gateway Enhancements introduction 446  
ANI Digits Manipulation feature functionality 446  
CIS ANI Digits Manipulation examples 448  
Example 1 - DN on key 1 is to be used in ANI 448  
Example 2 - DN on key 1 is not to be used in ANI 448  
Gateways Enhancement feature functionality 448  
Operating parameters 455  
CIS ANI Digits Manipulation operating parameters 455  
CIS Gateways Enhancements operating parameters 455  
Feature interactions 456  
CIS ANI Digits Manipulation feature interactions 456  
CIS Gateways Enhancements feature interactions 457  
Feature packaging 457  
Feature implementation 458  
CIS ANI Digits Manipulation feature 458  
CIS Gateways Enhancements feature implementation 466  
Feature operation 471  
CIS ANI Reception  
Contents 473  
473  
Feature description 473  
Automatic ANI request 474  
Solicited ANI request 475  
ANI Gateways 478  
ANI Digits Display 479  
ANI Digits in CDR 480  
Operating parameters 480  
Feature interactions 480  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 37  
CIS Digital Trunk Interface and CIS Multifrequency Shuttle (MFS) 480  
Malicous Call Trace (MCT) 480  
Feature packaging 480  
Feature implementation 481  
Task summary list 482  
Feature operation 485  
CIS Toll Dial Tone Detection  
Contents 487  
487  
Feature description 487  
Operating parameters 490  
Feature interactions 490  
CIS 2 Mbit Digital Trunk Interface (CIS DTI2) 490  
Feature packaging 490  
Feature implementation 491  
Task summary list 491  
Feature operation 492  
CLASS: Calling Number and Name Delivery  
Contents 493  
493  
Feature description 493  
Configure CND Class of Service on CLASS sets 496  
Date and time stamp information 497  
Calling number information 497  
Calling name information 498  
Network engineering for CLASS sets 499  
Operating parameters 513  
Feature interactions 514  
Attendant Call Extension 514  
Automatic Wake Up 514  
Blind Transfer 514  
Call Forward All Calls 514  
Call Forward, Internal 514  
Call Transfer 514  
Calling Line Identification Restriction for ISDN BRI sets 514  
Conference/No Hold Conference 514  
Dial Intercom 515  
Direct Inward System Access (DISA) 515  
Display of Calling Party Denied 515  
Distinctive Ringing 515  
Flexible Numbering Plan (FNP) Enhancement 515  
Group Call 515  
Hotline 516  
Hunt 516  
Incremental Software Management 516  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
38 Contents  
Feature Group D 516  
In-Band ANI 516  
Integrated Services Digital Network 517  
Meridian 911 517  
Private Line Service 517  
VIP Automatic Wakeup 518  
Virtual Network Services (VNS) 518  
Feature packaging 518  
Feature implementation 519  
Task summary list 519  
Feature operation 522  
CLASS: Visual Message Waiting Indicator  
Contents 523  
523  
Feature description 523  
Operating parameters 527  
Feature interactions 528  
Attendant Console 528  
Call Party Control Incoming 528  
Make Set Busy 528  
Meridian Mail 528  
Message Waiting 528  
Permanent Hold 529  
Set Relocation 529  
Feature packaging 529  
Feature implementation 529  
Task summary list 529  
Feature maintenance and diagnostics 530  
Feature operation 531  
CLID Name Enhancement and CLID B  
533  
535  
CLID on Analog Trunks for Hong Kong (A-CLID)  
Contents 535  
Feature description 535  
Operating parameters 538  
Feature interactions 539  
Attendant Call Extension 539  
CLASS: Calling Number and Name Delivery 540  
Direct Inward System Access (DISA) 540  
Information Notification Service for Japan 540  
Private Line Service 540  
Feature packaging 540  
Feature implementation 540  
Feature operation 541  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 39  
Collect Call Blocking  
Contents 543  
543  
Feature description 543  
Operating parameters 545  
Feature interactions 546  
Automatic Answerback 546  
Automatic Call Distribution 546  
Automatic Call Distribution Interflow 546  
Automatic Call Distribution Night Call Forward 546  
Automatic Call Distribution Night RAN Route Announcement 546  
Automatic Call Distribution Overflow 547  
Autoterminate 547  
Basic Rate Interface (BRI) Sets 547  
Central Answering Position 547  
Centralized Attendant Service 547  
Centrex Switchhook Flash 547  
Malicious Call Trace - Enhanced 547  
Meridian Mail 547  
Network Automatic Call Distribution 548  
Pilot DN 548  
Private Line Service 548  
Recorded Announcement 548  
Tandem to Unsupervised Trunk 548  
Trunk Hook Flash 548  
Feature packaging 548  
Feature implementation 549  
Task summary list 549  
Feature operation 553  
Conference Warning Tone Enhancement  
Contents 555  
555  
Feature description 555  
Operating parameters 556  
Feature Interactions 556  
Tones and Cadences 556  
Feature packaging 556  
Feature implementation 556  
Task summary list 556  
Feature operation 558  
Conference  
Contents 559  
559  
Feature description 559  
Operating parameters 560  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
40 Contents  
Feature interactions 561  
500/2500 Line Disconnect 561  
AC15 Recall: Transfer from Meridian 1 561  
AC15 Recall: Timed Reminder Recall 561  
AC15 Recall: Transfer from Norstar 561  
Advice of Charge for EuroISDN 561  
Attendant Barge-In  
Attendant Busy Verify 562  
Attendant Break-In 562  
Attendant Console 562  
Attendant Overflow Position 562  
Autodial Tandem Transfer 562  
Automatic Redial 562  
B34 Codec Static Loss Plan Downloading  
B34 Dynamic Loss Switching 562  
Call Forward All Calls 563  
Call Forward by Call Type 563  
Call Page Network Wide 563  
Call Park 563  
Call Party Name Display 563  
Call Pickup 563  
Call Pickup Network Wide 563  
Call Transfer 563  
Called Party Disconnect Control 564  
Calling Party Name Display Denied 564  
Calling Party Privacy 564  
Camp-On, Forced 564  
Centrex Switchhook Flash 564  
Charge Account and Calling Party Name 564  
China - Attendant Monitor 564  
China - Supervised Analog Lines 565  
China - Toll Call Loss Plan 565  
Controlled Class of Service 565  
Controlled Class of Service, Enhanced 565  
Dial Access to Group Calls 565  
Dial Intercom 566  
Digital Private Signaling System 1 (DPNSS1) Executive Intrusion 566  
End-to-End Signaling 566  
Group Call 566  
Held Call Clearing 566  
Hot Line 566  
ISDN QSIG/EuroISDN Call Completion 566  
ISDN QSIG Name Display 566  
In-Band Automatic Number Identification 567  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 41  
Malicious Call Trace 567  
Malicious Call Trace - Enhanced 567  
Meridian Mail Conference Control 567  
Meridian 911 567  
Meridian 911 - Call Abandon 567  
Message Registration 568  
Multi-Party Operations 568  
Multi-Party Operations - Call Join 568  
Multi-Party Operations -Three-Party Service  
Multi-Party Operations Enhancements 568  
Music 568  
Music, Enhanced 568  
Network and Executive Distinctive Ringing 568  
Network Intercom 568  
No Hold Conference 568  
Off-Hook Alarm Security 569  
On Hold on Loudspeaker 569  
Override 569  
Override, Enhanced 569  
Paging 569  
Periodic Pulse Metering (PPM) 569  
Privacy Override 569  
Recorded Announcement Trunk 569  
Recorded Telephone Dictation 569  
Ring Again 570  
Station Activity Records 570  
Trunk Access from any Station 570  
Trunk Barring 570  
Trunk to Trunk Connection 570  
Feature packaging 570  
Feature implementation 571  
Task summary list 571  
Feature operation 572  
Console Operations  
Contents 575  
575  
Feature description 575  
Console Presentation 575  
Queue Thermometer 576  
Operating parameters 576  
Console Presentation 576  
Feature interactions 576  
Console Presentation 576  
Feature packaging 576  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
42 Contents  
Feature implementation 577  
Task summary list 577  
Console Presentation 577  
Queue Thermometer 577  
Feature operation 577  
Console Presentation Group Level Services  
Contents 579  
579  
Feature description 579  
Operating parameters 580  
Feature interactions 580  
Attendant Administration 580  
Attendant Secrecy 580  
Attendant Supervisory Console 580  
Call Park 580  
Network-Wide Listed Directory Number 581  
Night Key for Direct Inward Dialing Digit Manipulation 581  
Feature packaging 581  
Feature implementation 581  
Task summary list 581  
Feature operation 583  
Context-sensitive soft keys  
Feature description 585  
585  
Soft keys configuration 585  
Operating parameters 587  
Feature restrictions 588  
Feature interactions 588  
Feature packaging 588  
Feature implementation 588  
Feature operation 589  
Using call features 590  
CallPilot voice-mailbox-related soft keys 592  
Controlled Class of Service  
Contents 595  
595  
Feature description 595  
Operating parameters 595  
Feature interactions 596  
Authorization Code 596  
Conference 596  
Flexible Feature Codes 596  
Hot Line 596  
Multiple Appearance Directory Number 596  
Room Status 597  
Scheduled Access Restrictions 597  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents 43  
Station Category Indication 597  
Feature packaging 597  
Feature implementation 597  
Task summary list 597  
Feature operation 599  
Controlled Class of Service, Enhanced  
Contents 601  
601  
Feature description 601  
Operating parameters 601  
Feature interactions 602  
Attendant Administration 602  
Attendant Supervisory Console 602  
Authorization Codes 602  
Conference 602  
Coordinated Dialing Plan 602  
Multiple Appearance Directory Number 602  
Pre-translation 602  
Feature packaging 602  
Feature implementation 602  
Task summary list 602  
Feature operation 605  
Converged Office  
607  
609  
Corporate Directory  
Contents 609  
Feature description 609  
Operating parameters 610  
Call Server memory requirements 610  
Feature interactions 611  
Call Transfer  
Conference 611  
Feature packaging 611  
Feature implementation 611  
Feature operation 612  
Special characters 613  
Search/Edit screen features 613  
Corporate Directory views 613  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
44 Contents  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
45  
New in this release  
There have been no updates to the document in this release.  
Other  
Revision History  
May 2008  
Standard 02.04. This document has been up-issued to add information on  
CDP/UDP Calls to the Call Forward to Trunk Restriction chapter.  
December 2007  
July 2007  
Standard 02.03. This document has been up-issued to support  
Communication Server Release 5.5.  
July 2007 Standard 01.04. This document is up-issued (revising the 500  
Telephone Features and Bandwidth Management Support for Network  
Wide Virtual Office chapters in Book 1 and revising the Conference  
Warning Tone Enhancement chapter in Book 2).  
June 2007  
June 2007  
May 2007  
Standard 01.03. This document is up-issued (revising the Software  
Licenses chapter in Book 6).  
Standard 01.02. This document is up-issued (revising the Network Music  
feature implementation in Book 5).  
Standard 01.01. This document is up-issued to support Communication  
Server 1000 Release 5.0. This document is renamed Features and  
Services Fundamentals - Book 2 of 6 (NN43001-106-B2) and contains  
information previously contained in the following legacy documents, now  
retired:  
•
•
•
Features and Services Fundamentals - Book 1 of 6 (NN43001-106-B1)  
Features and Services Fundamentals - Book 2 of 6 (NN43001-106-B2)  
Features and Services Fundamentals - Book 3 of 6 (NN43001-106-B3)  
This document also includes the following updates:  
•
Corrections to Trunk Route Optimization - Before Answer on page  
534 (Book 5) and to Trunk Route Optimization - Before Answer on  
page 540 (Book 5)  
•
Updated the description of EXTT prompt in LD 15 on page 338 (Book  
6)  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
46 New in this release  
July 2006  
Standard 17.00. This document is up-issued to reflect the following  
changes:  
•
•
•
Addition of M3900 Full Icon Support feature on pages 797 to 800  
(Book 2)  
Addition of M3900 Set-to-Set Messaging feature on pages 801 to 806  
(Book 2)  
Addition of M3900 series digital telephone feature reference on pages  
341, 342 of the Personal Directory chapter (Book 3)  
April 2006  
Standard 16.00. This document is up-issued to reflect the following  
changes:  
•
•
•
Addition of keycode commands for CP PIV on pages 595 to 610 (Book  
2)  
Addition of IPMG on CS1000E to the following: operating parameters  
on page 364 (Book 3); and LD 97 on page 379 (Book 3)  
Additions to the following: Call Redirection by Day on page 848  
(Book1); the CRDAY prompt on page 852 (Book 1); and Call  
Redirection by Time of Day on page 858 (Book 1)  
•
•
•
Addition of Flexible Feature Codes to list on pages 371 to 376 of  
Flexible Feature Codes chapter (Book 2)  
Correction to Message Intercept for Set Status Lockout on pages  
982-983 (Book 2)  
Correction to SECA001 alarm message on page 402 (Book 1)  
January 2006  
Standard 15.00. This document is up-issued to reflect the following  
changes in content:  
•
Addition of Converged Office feature on page 1247 (Book 1); changes  
to interactions with Call Forward All Calls on pages 647, 648, 721,  
725 (Book 1), and 521 (Book 2)  
•
Addition of IP Phones to supported sets referenced in Selectable  
Conferee Display and Disconnect on pages 667 to 700 (Book 3)  
August 2005  
Standard 14.00. This document is up-issued to support Communication  
Server 1000 Release 4.5.  
September 2004  
Standard 13.00. This document is up-issued for Communication Server  
1000 Release 4.0.  
Standard 12.00. This document is issued to support Succession 3.0.  
October 2003  
November 2002  
Standard 11.00. This document is up-issued to support Meridian 1  
Release 25.40 and Succession Communication Server for Enterprise  
(CSE) 1000, Release 2.0. This is book 1 of a 3 book set.  
January 2002  
Standard 10.00. Up-issued to include content for Meridian 1 Release 25.40  
and Succession Communication Server for Enterprise 1000, Release 1.1.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Other 47  
April 2000  
Standard 9.00. This is a global document and is up-issued for Release  
25.0x. Document changes include removal of: redundant content;  
references to equipment types except Options 11C, 51C, 61C, and 81C;  
and references to previous software releases.  
June 1999  
Issue 8.00 released as Standard for Generic Release 24.2x.  
October 1997  
Issue 7.00. This is the Release 23.0x standard version of this document.  
Certain application-specific features have been removed from this  
document and have been placed in their appropriate Nortel Networks  
technical publications (technical documents). Automatic Call Distribution  
features can be found in Automatic Call Distribution Feature description  
553-2671-110; Call Detail Recording features can be found in Call Detail  
Recording Description and formats 553-2631-100; Primary Rate Interface  
features can be found in International ISDN PRI Feature description and  
administration 553-2901-301; R2MFC and MFC features can be found in  
Multifrequency Compelled Signaling 553-2861-100; and DPNSS1 features  
can be found in DPNSS1 Features and Services 553-3921-300.  
August 1996  
Issue 6.00. This is the Release 22.0x standard version of this document.  
The features Automatic Number Identification, Automatic Trunk  
Maintenance, Multi Tenant Service, Radio Paging and X08/11 Gateway  
have been incorporated into this document. Accordingly, the following  
Nortel Networks technical publications have been retired to reflect this  
change: 553-2611-200, 553-2751-104, 553-2831-100, 553-2721-111 and  
553-2941-100.  
December 1995  
July 1995  
Issue 5.00. This is the Release 21.1x standard version of this document.  
Issue 4.00. This is the Release 21 standard version of this document.  
Issue 2.0. This is the Release 20.1x soak version of the document.  
Issue 1.0. This is the Release 20.0x standard version of this document.  
October 1994  
July 1994  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
48 New in this release  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
49  
How to get help  
This chapter explains how to get help for Nortel products and services.  
Getting help from the Nortel web site  
The best way to get technical support for Nortel products is from the Nortel  
Technical Support web site:  
http://www.nortel.com/support  
This site provides quick access to software, documentation, bulletins, and  
tools to address issues with Nortel products. From this site, you can:  
•
•
download software, documentation, and product bulletins  
search the Technical Support Web site and the Nortel Knowledge Base  
for answers to technical issues  
•
•
sign up for automatic notification of new software and documentation  
for Nortel equipment  
open and manage technical support cases  
Getting help over the telephone from a Nortel Solutions Center  
If you do not find the information you require on the Nortel Technical Support  
web site, and you have a Nortel support contract, you can also get help over  
the telephone from a Nortel Solutions Center.  
In North America, call 1-800-4NORTEL (1-800-466-7835).  
Outside North America, go to the following web site to obtain the telephone  
number for your region:  
http://www.nortel.com/callus  
Getting help from a specialist by using an Express Routing Code  
To access some Nortel Technical Solutions Centers, you can use an Express  
Routing Code (ERC) to quickly route your call to a specialist in your Nortel  
product or service. To locate the ERC for your product or service, go to:  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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50 How to get help  
http://www.nortel.com/erc  
Getting help through a Nortel distributor or reseller  
If you purchased a service contract for your Nortel product from a distributor  
or authorized reseller, contact the technical support staff for that distributor  
or reseller.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
51  
Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
75  
5
1.5 Mbit Digital Trunk Interface  
PBXI  
•
•
Hong Kong Digital Trunk Interface  
Reference Clock Switching (See also packages  
129, 131, and 154)  
144  
129  
14  
10  
16-Button Digitone/Multifrequency Telephone  
16-Button Digitone/Multifrequency Operation  
2 Mbit Digital Trunk Interface  
ABCD  
DTI2  
•
•
DID Recall features on DTI2 for Italy – DID  
Offering  
•
•
DID Recall features on DTI2 for Italy – DID Recall  
Italian Central Office Special Services (see also  
packages 131, and 157)  
•
•
•
Italian Periodic Pulse Metering  
Pulsed E&M DTI2 Signaling  
Reference Clock Switching (see also packages  
75, 131, and 154)  
•
•
•
R2MFC 1.5 Mbps DTI  
2 Mbps Digital Trunk Interface  
2 Mbps Digital Trunk Interface Enhancements:  
— Alarm Handling on DID Channels  
— Alarm Handling on Incoming COT/DID Calls  
— Call Clearance  
— Clock Synchronization  
— DID Call Offering  
— Disable Out-of-Service Alarm State  
— Fault Signal  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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52 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
— Incoming Seizure  
— Outpulsing Delay  
— Release Control  
— Signal Recognition  
— Trunk Entering Alarm Status/Trunk Pack  
Exiting Alarm Status  
— 64 Kbps Alarm Indication Signal (AIS)  
Handling  
154  
18  
14  
1
PRI2  
2.0 Mb/s Primary Rate Interface  
•
Reference Clock Switching (see also packages  
75, 129, and 131)  
2500 Set Features  
SS25  
•
•
Call Hold, Permanent  
2500 Set Features  
73  
4
500 Set Dial Access to Features  
SS5  
•
•
500 Set Features  
500/2500 Line Disconnect  
236  
20  
AC15 Recall  
ACRL  
•
•
•
•
AC15 Recall: Timed Reminder Recall  
AC15 Recall: Transfer from Norstar  
AC15 Recall: Transfer from Meridian 1  
Access Restrictions  
388  
256  
148  
25.40  
21  
ACD/CDN Expansion  
ACD/CDN Expansion  
Administration Set  
Set-based Administration Enhancements  
Advanced ISDN Network Services  
ACDE  
ADMINSET  
NTWK  
•
•
13  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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Features and Software options 53  
Package Name  
Number  
Mnemonic  
Release  
•
Advice of Charge – Charging Information and  
End of Call for NUMERIS Connectivity (see also  
package 101)  
•
Advice of Charge Real-time Supplementary  
Services for NUMERIS and SWISSNET (see also  
package 101)  
•
•
•
Alternative Conference PAD Levels  
Alternative Loss Plan  
Alternative Loss Plan for China  
349  
170  
25  
14  
Analog Calling Line Identification  
CLID on Analog Trunks for Hong Kong (A-CLID)  
Aries Digital Sets  
ACLI  
ARIE  
•
•
•
Meridian Communications Adapter  
Meridian Modular Telephones  
Attendant Administration  
Attendant Administration  
Attendant Alternative Answering  
54  
AA  
1
•
174  
15  
AAA  
•
•
Attendant Alternative Answering  
Attendant Barge-In  
Attendant Announcement  
Attendant Announcement  
Attendant Break-In/Trunk Offer  
384  
127  
AANN  
BKI  
25.40  
1
•
•
•
•
•
•
•
Attendant Break-In  
Break-In busy Indication and Prevention  
Break-In to Inquiry Calls  
Break-In to Lockout Set Denied  
Break-In with Secrecy  
China Number 1 Signaling – Toll Operator  
Break-In (see also Package 131)  
•
Network Individual Do Not Disturb (see also  
packages 9, and 159  
•
•
•
•
Attendant Busy Verify  
Attendant Call Selection  
Attendant Calls Waiting Indication  
Attendant Consoles  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
54 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
•
•
Attendant Delay on Hold  
Attendant Display of Speed Dial or Autodial  
Attendant Forward No Answer  
134  
AFNA  
14  
•
•
•
•
•
Attendant Forward No Answer  
Attendant Forward No Answer Expansion  
Attendant Incoming Call Indicators  
Attendant Interpositional Transfer  
Attendant Lockout  
56  
1
Attendant Overflow Position  
AOP  
•
•
•
•
Attendant Overflow Position  
Attendant Position Busy  
Attendant Recall  
Attendant Recall with Splitting  
253  
20  
Attendant Remote Call Forward  
ARFW  
•
Call Forward, Remote (Network and Attendant  
Wide)  
•
•
•
•
Attendant Secrecy  
Attendant Splitting  
Attendant Trunk Group Busy Indication  
Audible Reminder of Held Calls  
Autodial Tandem Transfer  
Autodial Tandem Transfer  
258  
ATX  
20  
•
5
1
Automated Modem Pooling  
Automatic Answerback  
78  
47  
AMP  
AAB  
•
•
Automatic Answerback  
Automatic Call Distribution Answer Time in Night  
Service  
•
•
•
Automatic Call Distribution Call Delays (see also  
package 40)  
Automatic Call Distribution Call Priority (see also  
package 40)  
Automatic Call Distribution Call Waiting Thresholds  
(see also packages 40 and 41)  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 55  
Package Name  
Number  
Mnemonic  
Release  
•
•
Automatic Call Distribution Calls on Hold (see also  
package 40)  
Automatic Call Distribution Dynamic Queue  
Threshold (see also package 40)  
178  
43  
15  
1
EOVF  
LMAN  
Automatic Call Distribution Enhanced Overflow  
Automatic Call Distribution Enhanced Overflow  
Automatic Call Distribution Load Management  
•
•
Automatic Call Distribution Load Management  
Reports  
289  
42  
23  
1
Automatic Call Distribution Night Call Forward  
without Disconnect Supervision  
ADSP  
ACDC  
•
Call Processor Input/Output)  
Automatic Call Distribution Package C  
•
•
Automatic Call Distribution Report Control (see  
also package 50)  
500/2500 Line Disconnect  
51  
114  
50  
2
12  
2
Automatic Call Distribution Package D, Auxiliary  
Link Processor  
LNK  
•
ACD Package D Auxiliary Processor Link  
Automatic Call Distribution Package D, Auxiliary  
Security  
AUXS  
ACDD  
•
ACD-D Auxiliary Security  
Automatic Call Distribution Package D  
•
•
Automatic Call Distribution Report Control (see  
also package 42)  
Automatic Call Distribution Threshold Visual  
Indication (see also packages 40 and 41)  
155  
45  
13  
1
ACNT  
ACDA  
Automatic Call Distribution, Account Code  
Automatic Call Distribution Activity Code  
Automatic Call Distribution, Package A  
Automatic Call Distribution  
•
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
56 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
41  
1
ACDB  
Automatic Call Distribution, Package B  
•
Automatic Call Distribution Call Waiting Thresholds  
(see also packages 40, and 131)  
•
•
Automatic Call Distribution Least Call Queuing  
Automatic Call Distribution Threshold Visual  
Indication (see also packages 40, and 131)  
116  
111  
12  
10  
Automatic Call Distribution, Priority Agent  
Automatic Call Distribution Priority Agent  
PAGT  
TOF  
•
Automatic Call Distribution, Timed Overflow  
Queuing  
•
•
•
•
ACD Timed Overflow  
Automatic Gain Control Inhibit  
Automatic Guard Detection  
Automatic Hold  
3
1
Automatic ID of Outward Dialing  
AIOD  
AINS  
200  
16  
Automatic Installation (Option 11 only)  
•
Automatic Installation  
Automatic Line Selection  
Automatic Line Selection  
Automatic Number Identification Route Selection  
Automatic Number Identification Route Selection  
Automatic Number Identification  
72  
13  
12  
4
1
1
LSEL  
ANIR  
ANI  
•
•
•
•
•
Automatic Number Identification  
Automatic Number Identification on DTI  
Automatic Preselection of Prime Directory Number  
Automatic Re-dial  
304  
102  
ARDL  
AWU  
22  
10  
•
•
Automatic Re-dial  
Automatic Timed Reminders  
Automatic Wake-Up  
Automatic Wake Up  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 57  
Package Name  
Number  
Mnemonic  
Release  
Auxiliary Processor Link  
109  
APL  
10  
•
•
•
Auxiliary Processor Link  
Auxiliary Signaling  
B34 Dynamic Loss Switching (see also packages  
164 and 203)  
99  
57  
10  
1
Background Terminal  
Background Terminal Facility  
Basic Alternate Route Selection  
BGD  
•
BARS  
•
Network Alternate Route Selection/Basic  
Alternate Route Selection Enhancement – Local  
Termination (see also package 58)  
25  
40  
1
1
Basic Authorization Code  
Basic Authorization Code  
Basic Automatic Call Distribution  
BAUT  
BACD  
•
•
•
Automatic Call Distribution Alternate Call Answer  
Automatic Call Distribution Call Delays (see also  
package 131)  
•
•
•
•
Automatic Call Distribution Call Priority (see also  
package 131)  
Automatic Call Distribution Call Waiting Thresholds  
(see also packages 41, and 131)  
Automatic Call Distribution Calls on Hold (see also  
package 131)  
Automatic Call Distribution Dynamic Queue  
Threshold (see also package 131)  
•
•
•
Automatic Call Distribution Enhancements  
Automatic Call Distribution in Night Service  
Automatic Call Distribution Threshold Visual  
Indication (see also packages 41, and 131)  
•
INIT Automatic Call Distribution (ACD) Queue Call  
Restore  
0
1
1
Basic Call Processing  
Basic Queuing  
BASIC  
BQUE  
28  
•
Basic Queuing  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
58 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
Basic Rate Interface  
216  
BRI  
18  
•
Integrated Services Digital Network Basic Rate  
Interface (see also packages 216, and 235)  
Basic Routing  
Basic Routing  
Boss Secretary Filtering (FFC activation)  
Flexible Feature Code Boss Secretarial Filtering  
BRI line application  
14  
BRTE  
FTCSF  
BRIL  
1
•
198  
235  
15  
18  
•
•
Integrated Services Digital Network Basic Rate  
Interface (see also packages 216, and 233)  
•
ISDN Basic Rate Interface Connected Line  
Presentation/Restriction  
•
•
Bridging  
Busy Lamp Field Array  
367  
25  
Business Network Express  
BNE  
•
•
•
Business Network Express/EuroISDN Call  
Diversion  
Business Network Express/EuroISDN Explicit Call  
Transfer  
Business Network Express/Name and Private  
Number Display  
Busy Tone Detection  
294  
BTD  
21  
•
•
•
China Phase II – Busy Tone Detection  
Busy Tone Detection for Asia Pacific and CALA  
Call Capacity Report  
393  
259  
151  
5
3.0  
20  
13  
1
UUI  
Call Center Transfer Connect  
Call Center Transfer Connect  
Call Detail Recording Enhancement  
Call Detail Recording Enhancement  
Call Detail Recording Expansion (7 digit)  
Call Detail Recording Expansion  
Call Detail Recording on Teletype Terminal  
CDR on TTY  
Call Detail Recording Queue Record  
ACD CDR Queue Record  
•
CDRX  
CDRE  
CTY  
•
•
•
83  
3
CDRQ  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 59  
Package Name  
Number  
Mnemonic  
CLNK  
Release  
6
4
1
1
Call Detail Recording, Data Link  
Call Detail Recording  
CDR  
•
•
•
Call Detail Recording  
Call Detail Recording Enhancement  
Call Detail Recording on Redirected Incoming  
Calls  
•
Call Detail Recording with Optional Digit  
Suppression  
•
•
•
•
•
•
•
•
Call Detail Recording 100 Hour Call  
NPI and TON in CDR Tickets  
Call Forward and Busy Status  
Call Forward Busy  
Call Forward by Call Type  
Call Forward External Deny  
Call Forward No Answer, Second Level  
Call Forward No Answer/Flexible Call Forward No  
Answer  
•
•
•
•
Call Forward Save on SYSLOAD  
Call Forward Save on SYSLOAD  
Call Forward to Trunk Restriction  
Call Forward, Break-In & Hunt Internal/External  
Network Wide  
•
Call Forward, Internal Calls  
247  
307  
306  
33  
19  
22  
22  
2
Call ID (for AML applications)  
Call Identification  
Call Page Network Wide  
Call Page Network Wide  
Call Park Network Wide  
Call Park Network Wide  
Call Park  
CALL ID  
PAGENET  
CPRKNET  
CPRK  
•
•
•
•
•
•
Call Park  
Recall after Parking  
Call Pickup  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
60 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
298  
21  
CPIO  
Call Processor Input/Output (Option 81)  
•
•
•
Call Processor Input/Output)  
Call Redirection by Time of Day  
Call Transfer  
225  
19  
Call Waiting Notification (Meridian 911)  
CWNT  
•
•
Call Waiting Notification (Meridian 911)  
Call Waiting/Internal Call Waiting  
117  
310  
13  
22  
CBC  
Call-by-Call Service  
Call-by-Call Service  
Called Party Control on Internal Calls  
•
CPCI  
•
China Phase III - Called Party Control on Internal  
Calls  
•
Called Party Disconnect Control  
118  
95  
13  
10  
Calling line Identification in Call Detail Recording  
Calling Line Identification in Call Detail Recording  
Calling Party Name Display  
CCDR  
CPND  
•
•
•
Call Party Name Display  
DNIS Name Display (see also packages 98, and  
113)  
•
Calling Party Name Display Denied  
301  
21  
Calling Party Privacy  
CPP  
•
•
•
•
Calling Party Privacy  
Camp-On  
Camp-On  
Camp-on to Multiple Appearance Directory  
Number  
•
•
Capacity Expansion  
Card LED Status  
26  
27  
1
1
Centralized Attendant Services (Main)  
Centralized Attendant Services - Main  
Centralized Attendant Services (Remote)  
CASM  
CASR  
•
•
•
Centralized Attendant Services – Remote  
Centralized Multiple Line Emulation  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 61  
Package Name  
Number  
Mnemonic  
Release  
23  
1
CHG  
Charge Account for CDR  
•
Charge Account and Calling Party Number  
24  
1
CAB  
Charge Account/Authorization Code  
•
•
Charge Account/Authorization Code Base  
Charge Display at End of Call (see also package  
101)  
285  
21  
CHINA  
China Attendant Monitor Package  
•
•
China – Attendant Monitor  
China Number 1 Signaling – Toll Operator  
Break-In (see also Package 127)  
•
•
China Number 1 Signaling Enhancements  
China Number 1 Signaling Trunk Enhancements  
(see also packages 49, 113, and 128)  
292  
333  
332  
290  
77  
21  
23  
23  
21  
8
China Toll Package  
China Phase II – Toll Call Loss Plan  
CLASS Calling Name Delivery  
CLASS  
CLASS Calling Number Delivery  
CLASS  
Collect Call Blocking  
Collect Call Blocking  
Command Status Link  
Command Status Link  
CHTL  
CNAME  
CNUMB  
CCB  
•
•
•
•
CSL  
•
326  
23  
CISMFS  
Commonwealth of Independent States  
Multifrequency Shuttle Signaling  
•
CIS Multifrequency Shuttle Signaling  
221  
Commonwealth of Independent States Trunks  
CIST  
21  
•
Commonwealth of Independent States Digital  
Trunk Interface  
•
•
Three-Wire Analog Trunk – CIS  
24  
24  
24  
Commonwealth of Independent States Automatic  
Number Identification (ANI) Digits Manipulation  
and Gateways Enhancements  
•
Commonwealth of Independent States Automatic  
Number Identification (ANI) Reception  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
62 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
•
Commonwealth of Independent States Toll Dial  
Tone Detection  
•
•
Conference  
Conference Warning Tone Enhancement for Italy  
169  
172  
81  
14  
15  
7
Console Operations  
Console Operations  
Console Presentation Group  
Console Presentation Group Level Services  
Controlled Class Of Service  
Controlled Class of Service  
Coordinated Dialing Plan  
Coordinated Dialing Plan  
Core Network Module  
COOP  
CPGS  
•
•
CCOS  
•
59  
1
CDP  
•
299  
21  
CORENET  
•
•
Core Network Module  
CP3  
381  
25  
Corporate Directory  
Corporate Directory  
CDIR  
•
85  
8
CSL with Alpha Signalling  
CSLA  
CCR  
215  
17  
Customer Controlled Routing  
•
•
Customer Controlled Routing  
MFC Inter-working with AML Based Applications  
(see also packages 128, and 214)  
•
Dataport Hunting  
CP Pentium® Backplane for Intel® Machine  
Deluxe Hold  
368  
71  
25  
4
CPP_CNI  
DHLD  
•
•
Call Hold, Deluxe  
Call Hold, Individual Hold Enhancement  
5
1
76  
21  
Departmental Listed Directory Number  
Dial Intercom  
DLDN  
DI  
•
•
•
Dial Intercom  
Distinctive Ringing for Dial Intercom  
Dial Pulse/Dual-tone Multifrequency Conversion  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 63  
Package Name  
Number  
Mnemonic  
Release  
Dial Tone Detector  
138  
DTD  
10  
•
•
Dial Tone Detection  
Flexible Dial Tone Detection  
98  
10  
Dialed Number Identification System  
DNIS  
•
•
Dialed Number Identification Services  
Dialed Number Identification Services Length  
Flexibility  
•
Dialed Number Identification Services Name  
Display (see also packages 95, and 131)  
•
•
7 Digit DNIS for MAX  
N Digit DNIS  
24  
1
Digit Display  
Digit Display  
19  
DDSP  
•
180  
124  
1
Digit Key Signaling  
DKS  
16  
Digital Access Signaling System 2  
DASS2  
•
Analog Private Network Signaling System  
(APNSS) (see also packages 190, 122, and 123)  
•
DASS2/DPNSS1 – Integrated Digital Access (see  
also packages 122, and 123)  
231  
16  
Digital Private Network Signaling Network Services  
(DPNSS1)  
DNWK  
•
•
Attendant Call Offer  
Attendant Timed Reminder Recall and Attendant  
Third Party Service  
•
•
•
•
•
•
•
•
•
•
Call Back when Free and Next Used  
D-channel Handler Interface Expansion  
Extension Three-Party Service  
Loop Avoidance  
Redirection  
Route Optimization  
Step Back on Congestion  
Diversion  
Night Service  
Route Optimization/MCDN Trunk Anti-Tromboning  
Inter-working  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
64 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
325  
23  
DMWI  
Digital Private Network Signaling System 1  
Message Waiting Indication  
•
DPNSS1 Message Waiting Indication  
123  
16  
Digital Private Network Signaling System 1  
DPNSS  
•
•
Analog Private Network Signaling System  
(APNSS) (see also packages 190, 122, and 124)  
DASS2/DPNSS1 – Integrated Digital Access (see  
also packages 122, and 124)  
•
•
Digital Trunk Interface Enhancements  
Digitone Receiver Enhancements: – Digitone  
Receiver Timeout Enhancement  
•
Digitone Receiver Enhancements: – Quad Density  
Digitone Receiver Card  
Direct Inward Dialing to TIE (Japan only)  
176  
22  
DTOT  
DISA  
16  
1
•
•
Direct Inward Dialing to TIE  
Direct Inward Dialing to TIE Connection  
Direct Inward System Access  
•
•
•
Call Park on Unsupervised Trunks  
Direct Inward System Access  
Direct Inward System Access on Unsupervised  
Trunks  
250  
115  
21  
12  
Direct Private Network Access  
Direct Private Network Access  
Directed Call Pickup  
DPNA  
DCP  
•
•
•
Call Pickup, Directed  
Directory Number Delayed Ringing  
Directory Number Expansion (7 Digit)  
150  
DNXP  
13  
•
•
Directory Number Expansion  
Directory Number  
— Flexible Attendant Directory Number  
— Listed Directory Numbers  
— Single Appearance Directory Number  
— Multiple Appearance Directory Number  
— Prime Directory Number  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 65  
Package Name  
Number  
Mnemonic  
Release  
•
•
Diskette Overflow Warning  
Display of Calling Party Denied  
Distinctive Ringing  
Distinctive/New Distinctive Ringing  
Do Not Disturb, Group  
Do Not Disturb Group  
Do Not Disturb, Individual  
74  
16  
9
DRNG  
DNDG  
DNDI  
4/9  
1
•
•
1
•
•
Do Not Disturb  
Network Individual Do Not Disturb (see also  
packages 127, and 159)  
•
Electronic Brandlining  
331  
23  
ESA_CLMP  
Emergency Services Access Calling Number  
Mapping  
•
Emergency Services Access (See also packages  
329 and 330)  
330  
329  
23  
23  
Emergency Services Access Supplementary  
ESA_SUPP  
ESA  
•
Emergency Services Access (See also packages  
329 and 331)  
Emergency Services Access  
•
Emergency Services Access (See also packages  
330 and 331)  
•
•
•
End of Selection  
End of Selection Busy  
End-of-Dialing on Direct Inward/Outward Dialing  
Incoming Call Indicator Enhancement  
10  
1
End-To-End Signaling  
EES  
EAR  
•
•
Attendant End-to-End Signaling  
End-to-End Signaling  
214  
17  
Enhanced ACD Routing  
•
•
Enhanced Automatic Call Distribution Routing  
MFC Inter-working with AML Based Applications  
(see also packages 128, and 215)  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
66 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
215  
18  
ECT  
Enhanced Call Trace  
•
•
Customer Controlled Routing  
MFC Inter-working with AML Based Applications  
(see also packages 128, and 214)  
173  
288  
15  
21  
ECCS  
Enhanced Controlled Class of Service  
Enhanced DPNSS Services  
DPNSS_ES  
•
DPNSS1 Executive Intrusion  
Enhanced DPNSS1 Gateway  
Enhanced DPNSS1 Gateway  
Enhanced Hot Line  
284  
70  
20  
DPNSS189I  
HOT  
•
4/10  
•
•
•
•
Hot Line  
Network Intercom  
Enhanced input/output buffering  
Enhanced Maintenance (Patching)  
119  
133  
12  
20  
Enhanced Music  
Music, Enhanced  
Enhanced Night Service  
EMUS  
ENS  
•
•
•
•
Enhanced Night Service  
Enhanced package printout  
Equal Access Compliance  
309  
261  
22  
20  
Euro ISDN Trunk - Network Side  
EuroISDN Trunk - Network Side  
Euro ISDN  
MASTER  
EURO  
•
•
•
ISDN – Advice of Charge for EuroISDN  
ISDN BRI and PRI Trunk Access for Europe  
(EuroISDN)  
•
EUROISDN Continuation  
323  
185  
87  
22  
16  
7
Euro Supplementary Service  
EuroISDN Call Completion Supplementary Service  
Executive Distinctive Ringing  
Executive Distinctive Ringing  
Fast Tone and Digit Switch  
Fast Tone Digit Switch  
ETSI_SS  
EDRG  
•
•
FTDS  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 67  
Package Name  
Number  
Mnemonic  
Release  
223  
17  
FCC68  
FCC Compliance for DID Answer Supervision  
•
Federal Communications Commission Compliance  
for DID Answer Supervision  
158  
17  
Feature Group D  
FGD  
•
•
Feature Group D (Inbound to Meridian 1)  
Federal Communications Commission Compliance  
for Equal Access  
•
•
•
•
First-Second Degree Busy Indication  
First-Second Degree Busy Indication, ISDN  
Flexible Attendant Call Waiting Thresholds  
Flexible Busy Tone Timer  
Fiber Network  
365  
61  
FIBN  
25  
1
Flexible Call Back Queuing  
FCBQ  
•
Flexible Call Back Queuing  
Flexible Direct Inward Dialing  
Flexible Direct Inward Dialing  
Flexible Feature Codes  
362  
139  
24  
15  
FDID  
FFC  
•
•
Call Forward/Hunt Override Via Flexible Feature  
Code  
•
China Number 1 Signaling – Flexible Feature  
Codes  
•
•
Dial Access to Group Calls (see also package 48).  
Direct Inward Dialing Call Forward No Answer  
Timer  
•
Electronic Lock Network Wide/Electronic Lock on  
Private Lines  
•
•
•
Flexible Feature Codes  
Automatic Wake FFC Delimiter  
Call Forward Destination Deactivation  
160  
14  
Flexible Numbering Plan  
FNP  
•
•
•
•
•
Alternative Routing for DID/DOD  
Flexible Numbering Plan  
Special Dial Tones after Dialed Numbers  
Flexible Numbering Plan Enhancement  
Flexible Orbiting Prevention Timer  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
68 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
125  
16  
FTC  
Flexible Tones and Cadences  
•
•
•
Flexible Tone and Digit Switch Control  
Reverse Dial on Routes and Telephones  
Tones and Cadences  
52  
1
Forced Charge Account  
Charge Account, Forced  
French Type Approval  
FCA  
•
197  
15  
FRTA  
•
•
Camp-on to a Set in Ringback or Dialing  
Forward No Answer Call Waiting Direct Inward  
Dialing  
•
•
Group Hunt Queuing (see also package 120)  
Group Hunt Queuing Limitation Enhancement  
(see also package 120)  
•
Loopback on Central Office Trunks  
404  
405  
48  
4.0  
4.0  
1
Geographic Redundancy Primary system  
Geographic Redundancy Secondary system  
Group Call  
GRPRIM  
GRSEC  
GRP  
•
Dial Access to Group Calls (see also package  
139).  
•
•
Group Call  
Group Hunt Queuing Limitation (see also package  
120)  
120  
15  
Group Hunt/DN Access to SCL  
PLDN  
•
•
Group Hunt Queuing (see also package 197)  
Group Hunt Queuing Limitation (see also package  
131)  
•
Group Hunt Queuing Limitation Enhancement  
(see also package 197)  
•
•
•
•
•
Group Hunt  
Speed Call Directory Number Access  
Handset Volume Reset  
Handsfree Download (Meridian Digital Telephones  
Held Call Clearing  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 69  
Package Name  
Number  
Mnemonic  
Release  
H323 Virtual Trunk  
399  
H323_VTRK  
3.0  
•
•
IP Peer Networking Phase 2  
Branch Office  
195  
55  
18  
1
HiMail Fax Server  
History File  
FAXS  
HIST  
•
History File  
218  
166  
208  
18  
16  
17  
Hold in Queue for IVR  
IVR  
HOSP  
HSE  
Hospitality Management  
Hospitality Screen Enhancement  
•
•
•
Hospitality Enhancements: Display Enhancements  
Hunting By Call Type  
Hunting  
— Circular Hunting  
— Linear Hunting  
— Secretarial Hunting  
— Short Hunting  
— Data Port Hunting  
— Trunk Hunting  
•
Incoming Call Indicator Enhancement  
113  
12  
Incoming DID Digit Conversion  
IDC  
•
China Number 1 Signaling Trunk Enhancements  
(see also packages 49, 128, and 131)  
•
DNIS Name Display (see also packages 95, and  
98)  
•
•
Incoming DID Digit Conversion  
Incoming Trunk Programmable Calling Line  
Identification  
•
•
Incremental Software Management  
Input/Output Access and System Limits  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
70 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
Integrated Digital Access  
122  
IDA  
16  
•
Analog Private Network Signaling System  
(APNSS) (see also packages 190, 123, and 124)  
•
DASS2/DPNSS1 – Integrated Digital Access (see  
also packages 123 and 124)  
•
•
DPNSS1 Satellite  
DASS2/DPNSS INIT Call Cutoff  
35  
2
IMS  
Integrated Message System UST and UMG are part  
of IMS Package.  
•
Integrated Messaging System Link  
153  
13  
Integrated Services Digital Network Application  
Module Link for Third Party Vendors  
IAP3P  
•
•
Application Module Link  
Network Application Protocol Link Enhancement  
233  
161  
18  
14  
Integrated Services Digital Network BRI Trunk  
Access  
BRIT  
•
Integrated Services Digital Network Basic Rate  
Interface (see also packages 216, and 235)  
Integrated Services Digital Network Supplementary  
Features  
ISDN INTLSUP  
•
Call Connection Restriction (see also packages  
146 and 147)  
•
•
•
•
Direct Inward Dialing to Network Calling  
Incoming Digit Conversion Enhancement  
Network Time Synchronization  
X08 to X11 Gateway  
147  
13  
Integrated Services Digital Network Signaling Link  
ISL  
•
Call Connection Restriction (see also packages  
146 and 161)  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 71  
Package Name  
Number  
Mnemonic  
Release  
145  
13  
ISDN  
Integrated Services Digital Network  
•
Backup D-Channel to DMS-100/250 and AT&T  
4ESS  
•
•
•
Call Pickup Network Wide  
D-Channel Error Reporting and Monitoring  
Integrated Services Digital Network (ISDN)  
Primary Rate Interface  
•
Network Name Display (Meridian 1 to  
DMS-100/250)  
•
•
•
Total Redirection Count  
T309 Time  
Integrated Voice and Data  
143  
10  
Intercept Computer Interface  
ICP  
•
•
•
•
•
•
Intercept Computer Dial from Directory  
Intercept Computer Enhancements  
Intercept Computer Flexible DN Length  
Intercept Computer Interface  
Intercept Computer Meridian Mail Interactions  
Intercept Computer Network Screen Activation,  
Flexible DN, Meridian Mail Interactions  
•
Intercept Treatment Enhancements  
Intercept Treatment  
Intercept Treatment  
Inter-Exchange Carrier  
Inter Exchange Carrier  
Internal CDR  
11  
INTR  
IEC  
1
•
149  
108  
167  
13  
10  
18  
•
ICDR  
GPRI  
•
Internal Call Detail Recording  
International 1.5/2.0 Mb/s Gateway  
•
•
Radio Paging  
International Meridian 1  
255  
20  
International nB+D  
ISDN PRI D70 Trunk Access for Japan (nB+D)  
INBD  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
72 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
146  
13  
PRA  
International Primary Rate Access (CO)  
•
•
•
Call Connection Restriction (see also packages  
147 and 161)  
Integrated Services Digital Network Primary Rate  
Access  
Integrated Services Digital Network Primary Rate  
Access Central Office Connectivity to Japan D70  
International Primary Rate Access  
202  
IPRA  
15  
•
•
•
•
•
Integrated Services Access/Call by Call Service  
Selection Enhancements  
Integrated Services Digital Network Primary Rate  
Access to 1TR6 Connectivity  
Integrated Services Digital Network Primary Rate  
Access to NUMERIS Connectivity  
Integrated Services Digital Network Primary Rate  
Access to SwissNet 2 Connectivity  
Integrated Services Digital Network Primary Rate  
Access to SYS-12 Connectivity  
131  
295  
9
International Supplementary Features  
IODU/C  
IP Expansion  
IP Expansion  
SUPP  
IPEX  
•
25.40  
•
403  
313  
4.0  
22  
IPMG  
ISPC  
IP Media Gateway  
ISDN Semi-Permanent Connection  
•
•
ISDN Semi-Permanent Connections for Australia  
Italian Central Office Special Services (see also  
packages 129, and 157)  
97  
9
Japan Central Office Trunks  
Japan Central Office Trunk  
Japan Digital Multiplex Interface  
Japan Digital Multiplex Interface  
Japan Telecommunication Technology Committee  
Japan TTC Common Channel Signaling  
Japan Tone and Digit Switch  
Japan Tone and Digit Switch  
JPN  
JDMI  
JTTC  
JTDS  
•
136  
335  
171  
14  
23  
14  
•
•
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 73  
Package Name  
Number  
Mnemonic  
Release  
Last Number Redial  
90  
LNR  
8
•
Last Number Redial  
Latin American Spanish  
Latin American Spanish  
Limited Access to Overlays  
279  
164  
20  
16  
MLMS_SPL  
LAPW  
•
•
B34 Dynamic Loss Switching (see also packages  
131 and 203)  
•
•
•
Faster I/O  
Limited Access to Overlays  
Limited Access to Overlays Password  
Enhancement  
•
Teletype Terminal Access Control in  
Multi-Customer Environment (see also  
package 131)  
105  
137  
10  
10  
Line Load Control  
LLC  
•
•
Line Load Control  
Line Lockout  
Local Steering Code Modifications  
LSCM  
•
•
Local Steering Code Modifications  
Lockout, DID Second Degree Busy and MFE  
Signaling Treatments  
•
•
•
•
LOGIVOX Telephone  
Loop Start Answer Supervision XUT  
Loop Start Supervisory Trunks  
Loop Start Supervisory Trunks (Incoming Calls)  
400  
88  
4.0  
7
Location Code Expansion  
M2000 Digital Sets  
LOCX  
DSET  
•
•
•
Distinctive Ringing for Digital Telephones  
M2317 Telephones  
Flexible Voice/Data Terminal Number  
140  
91  
15  
9
DCON  
DLT2  
M2250 Attendant Console  
Digital Attendant Console  
M2317 Digital Sets  
M2317 Digital Sets  
•
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
74 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
7
89  
TSET  
M3000 Digital Sets  
•
M3000 Telephones  
M3900 Full Icon Support  
M3900 Full Icon Support  
M3900 Phase III Virtual Office Enhancement  
Virtual Office Enhancement  
397  
387  
3.0  
ICON_ PAC  
KAGE  
•
25.40  
VIR_OFF_  
ENH  
•
M3900 Ring Again  
396  
249  
M3900_RGA  
_PROG  
3.0  
25  
M911 Enhancement Display  
M911 ENH  
•
10/20 Digit ANI on 911 Calls  
Maid Identification  
210  
17  
MAID  
17  
1
•
•
Maid Identification  
Make Set Busy and Voice Call Override  
MSB  
MCT  
Make Set Busy  
•
•
•
Make Set Busy  
Make Set Busy Improvement  
Malicious Call Trace on Direct Inward Dialing  
107  
10  
Malicious Call Trace  
•
•
•
•
•
•
•
•
Enhanced Malicious Call Trace  
Malicious Call Trace  
Malicious Call Trace DN/TN Print  
Malicious Call Trace Idle  
Manual Line Service  
Manual Service Recall to Attendant  
Manual Signaling (Buzz)  
Manual Trunk Service  
MAT 5.0  
296  
MAT  
22  
•
Meridian 1 Attendant Console Enhancements (see  
also package 76)  
Meridian 1 Companion Option  
Nortel Networks Integrated DECT  
MCDN End to End Transparency  
240  
348  
19  
24  
MCMO  
MEET  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 75  
Package Name  
Number  
Mnemonic  
Release  
204  
15  
XCT0  
Meridian 1 Enhanced Conference, TDS and MFS  
•
Meridian 1 Enhanced Conference, TDS and MFS  
243  
19  
Meridian 1 Fault Management  
ALRM_FILTER  
•
•
Alarm Management  
Meridian 1 Initialization Prevention and Recovery  
303  
314  
248  
22  
22  
19  
Meridian 1 Microcellular Option  
Meridian 1 Mobility Multi-Site Networking  
Meridian 1 Packet Handler  
MMO  
MMSN  
MPH  
•
Meridian 1 Packet Handler  
205  
15  
Meridian 1 Superloop Administration (LD 97)  
XCT1  
•
•
Extended DID/DOD Software Support – Europe  
Extended Flexible Central Office Trunk Software  
Support  
•
Extended Tone Detector and Global Parameters  
Download (see also package 203)  
•
Generic XFCOT Software Support  
Meridian 1 XPE  
203  
XPE  
15  
•
•
B34 Codec Static Loss Plan Downloading  
B34 Dynamic Loss Switching (see also packages  
131, and 164)  
•
•
•
Extended Multifrequency Compelled  
Sender/Receiver  
Extended Tone Detector and Global Parameters  
Download (see also package 205)  
Intelligent Peripheral Equipment Software Support  
Enhancements  
224  
19  
Meridian 911  
M911  
•
•
Meridian 911 Enhancements – Call Abandon  
Meridian 911 Enhancements – MADN Display  
Coordination  
179  
209  
16  
16  
HVS  
MLM  
Meridian Hospitality Voice Service  
Meridian Hospitality Voice Services  
Meridian Link Modular Server  
Meridian Link Enhancements  
•
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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76 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
96  
9
SLST  
Meridian SL-1 ST Package  
•
Meridian SL-1 ST Package  
Message Intercept  
Message Intercept  
Message Waiting Center  
163  
46  
15  
1
MINT  
MWC  
•
•
•
•
Message Waiting Lamp Maintenance  
Message Waiting Unconditional  
Meridian Mail Trunk Access Restriction  
Message Waiting Indication Inter-working with  
DMS  
219  
MWI  
19  
•
Message Waiting Indication (MWI) Inter-working  
31  
1
Mini CDR  
MCDR  
MOBX  
MOSR  
Mobile Extensions  
Mobility Server  
412  
302  
5.50  
22  
•
Modular Telephone Relocation  
128  
9
Multifrequency Compelled Signaling  
MFC  
•
•
•
•
China Number 1 Signaling Trunk Enhancements  
(see also packages 49, 113, and 131)  
China Number 1 Signaling – Active Feature Dial  
Tone (see also package 126)  
China Number 1 Signaling – Audible Alarm (see  
also package 126)  
China Number 1 Signaling – Vacant Number  
Announcement (see also package 126)  
•
•
India Phase 2  
R2 Multifrequency Compelled Signaling (MFC)  
DID/DTMF DOD  
•
•
•
•
R2 Multifrequency Compelled Signaling (MFC)  
Selective Route To Attendant  
MFC Inter-working with AML Based Applications  
(see also packages 214 and 215)  
R2 Multifrequency Compelled Signaling Timer  
Control  
Semi-Compelled MFC and Calling Name  
Identification Charges  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 77  
Package Name  
Number  
Mnemonic  
Release  
135  
10  
MFE  
Multifrequency Signaling for Socotel  
•
Multifrequency Signaling for Socotel  
Multi-Language I/O Package  
Multi-language TTY Input/Output  
Multi-Language Wake Up  
211  
206  
16  
16  
MLIO  
•
MLWU  
•
•
Multi-language Wake Up  
Multi-Party Operation Enhancements  
141  
20  
Multi-Party Operations  
MPO  
•
•
•
•
Attendant Clearing during Night Service  
Multi-Party Operations  
Multiple Appearance DN Redirection Prime  
Multiple Console Operation  
297  
2
21  
1
Multiple Queue Assignment  
Multiple Queue Assignment  
Multiple-Customer Operation  
Multiple Customer Operation  
Multiple-Tenant Service  
Multi-Tenant Service  
Multipurpose Serial Data Link Serial Data Interface  
Multipurpose Serial Data Link Serial Data Interface  
MQA  
CUST  
•
•
7
86  
TENS  
•
227  
228  
19  
19  
MSDL SDI  
MSDL STA  
•
Multipurpose Serial Data Link Single Terminal  
Access  
•
Single Terminal Access  
Multipurpose Serial Data Link  
Multipurpose Serial Data Link  
222  
18  
MSDL  
•
370  
242  
25  
19  
MSMN  
Multi-Site Mobility Networking  
Multi-User Login  
MULTI_USER  
•
Multi-User Login  
Music Broadcast  
Music Broadcast  
Music  
328  
44  
23  
1
MUSBRD  
MUS  
•
•
Music  
30  
1
CMAC  
N/W Communications Management Center  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
78 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
58  
1
NARS  
Network Alternate Route Selection  
•
Equi-distribution Network Attendant Service  
Routing (see also package 159)  
•
Network Alternate Route Selection/Basic  
Alternate Route Selection Enhancement – Local  
Termination (see also package 57)  
•
•
Network Anti-tromboning  
Virtual Network Services/Virtual Directory Number  
Expansion (see also package 183)  
159  
20  
Network Attendant Service  
NAS  
•
Equi-distribution Network Attendant Service  
Routing (see also package 58)  
•
Network Individual Do Not Disturb (See also  
packages 9 and 127).  
63  
207  
38  
1
15  
2
NAUT  
NACD  
MCBQ  
Network Authorization Code  
Network Authorization Code  
Network Automatic Call Distribution  
Network Automatic Call Distribution  
Network Call Back Queuing  
Network Call Back Queuing  
•
•
•
67  
32  
3
1
Network Call Transfer  
NXFR  
NCOS  
Network Class Of Service  
•
Network Class of Service  
175  
60  
16  
1
Network Message Services  
Network Priority Queuing  
NMS  
PQUE  
•
Network Priority Queuing  
Network Signaling  
Network Signaling  
Network Speed Call  
Network Speed Call  
Network Traffic Measurements  
Network Traffic Measurement  
37  
39  
29  
2
2
1
NSIG  
NSC  
•
•
NTRF  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 79  
Package Name  
Number  
Mnemonic  
Release  
49  
2
NFCR  
New Flexible Code Restriction  
•
China Number 1 Signaling Trunk Enhancements  
(see also packages 113, 128, and 131)  
•
New Flexible Code Restriction  
234  
18  
FCDR  
New Format CDR  
•
•
Call Detail Recording Time to Answer  
CDR on Busy Tone  
324  
334  
22  
23  
Next Generation Connectivity  
NGEN  
NI-2 Call By Call Service Selection  
NI-2 CBC  
•
•
•
Night Restriction Classes of Service  
Night Service  
Night Service Enhancements – All Calls Remain  
Queued for Night Service  
•
•
Night Service Enhancements – Recall to Night DN  
Night Service Enhancements – Re-queuing of  
Attendant Present Calls  
•
Night Service Enhancements – Re-queuing of  
Attendant Present Calls  
385  
25.40  
NI-2 Name Display Service  
NI-2 Name Display Supplementary Service  
NDS  
•
311  
291  
22  
21  
Nortel Symposium Call Center  
NGCC  
NI2  
North America National ISDN Class II Equipment  
•
•
North American Numbering Plan  
Off-Hook Alarm Security  
394  
62  
3.0  
1
Observe Agent Security  
Observe Agent Security  
Off-Hook Queuing  
OAS  
OHQ  
•
•
Network Drop Back Busy and Off-hook Queuing  
(see also package 192)  
20  
1
ODAS  
Office Data Administration System  
•
•
Office Data Administration System  
Off-Premise Extension  
196  
20  
22  
On Hold On Loudspeaker  
On-Hook Dialing  
Open Alarms  
OHOL  
•
315  
OPEN ALARM  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
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80 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
126  
14  
OPCB  
Operator Call Back (China #1)  
•
•
Busy Verify on Calling Party Control Calls  
China Number 1 Signaling – Active Feature Dial  
Tone (see also package 128)  
•
China Number 1 Signaling – Audible Alarm (see  
also package 128)  
•
•
China Number 1 Signaling – Called Party Control  
China Number 1 Signaling – Calling Number  
Identification on Outgoing Multifrequency  
Compelled Signaling  
•
•
•
China Number 1 Signaling – Calling Party Control  
China Number 1 Signaling – Flexible Timers  
China Number 1 Signaling – KE Multifrequency  
Compelled Tandem Signaling  
•
China Number 1 Signaling – Malicious Call Trace  
Enhancement  
•
•
•
China Number 1 Signaling – Off-hook Tone  
China Number 1 Signaling – Toll Call Identification  
China Number 1 Signaling – Toll Operator Call  
Back  
•
•
China Number 1 Signaling – Toll Operator Call  
Back Enhancement  
China Number 1 Signaling – Vacant Number  
Announcement (see also Package 128)  
1
1
Optional Features  
OPTF  
•
•
•
•
•
•
Autodial  
Call Forward All Calls  
Ring Again  
Speed Call  
Speed Call on Private Lines (see also package 0)  
Speed Call/Autodial with Authorization Codes (see  
also package 34)  
•
Speed Call Delimiter (see also package 34)  
5
79  
Optional Outpulsing Delay  
Optional Outpulsing Delay  
OOD  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
.
Download from Www.Somanuals.com. All Manuals Search And Download.  
Features and Software options 81  
Package Name  
Number  
Mnemonic  
Release  
192  
18  
ORC_RVQ  
Originator Routing Control  
•
Network Drop Back Busy and Off-hook Queuing  
(see also package 62)  
•
•
Remote Virtual Queuing  
Out-of-Service Unit  
104  
184  
Outpulsing, asterisk (*) and octothorpe (#)  
Outpulsing of Asterisk (*) and Octothorpe (#)  
Overlap Signaling (M1 to M1 and M1 to 1TR6 CO)  
OPAO  
OVLP  
•
15  
•
•
•
•
•
•
•
•
•
•
•
Overlap Signaling  
Overlay 45 Limited Repeats  
Overlay Cache Memory  
Override  
Paging  
Partial Dial Timing  
PBX (500/2500) Telephones  
Periodic Camp-on Tone  
Periodic Clearing  
Periodic Clearing Enhancement  
Periodic Clearing on RAN, Meridian Mail, ACD,  
and Music  
398  
254  
3.0  
20  
Personal Call Assistant  
Personal Call Assistant  
Phantom TN  
PCA  
•
PHTN  
•
•
Phantom TNs  
Position Busy with Call on Hold  
101  
10  
PPM/Message Registration  
MR  
•
•
Advice of Charge Real-time Supplementary  
Services for NUMERIS and SWISSNET (see also  
package 131)  
Advice of Charge – Charging Information and  
End of Call for NUMERIS Connectivity (see also  
package 131)  
•
•
Message Registration  
Periodic Pulse Metering  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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82 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
•
Predictive Dialing  
Pre-translation  
92  
PXLT  
8
•
•
Pre-translation  
Preventing Reciprocal Call Forward  
389  
186  
25.40  
20  
Priority Network Override  
Network Breaking and Force Disconnect  
Priority Override/Forced Camp-On  
PONW  
POVR  
•
•
•
•
•
•
Forced Camp-on and Priority Override  
Privacy  
Privacy Override  
Privacy Release  
Private Line Service  
401  
103  
4.0  
10  
Proactive Voice Quality Management  
Property Management System Interface  
PVQM  
PMSI  
•
•
Property Management System Interface  
Public Switched Data Service  
232  
263  
18  
20  
Pulsed E&M (Indonesia, French Colisée)  
Pulsed E&M DTI2 Signaling  
Q Reference Signaling Point Interface  
PEMD  
QSIG  
•
•
Integrated Services Digital Network QSIG Basic  
Call  
305  
316  
22  
22  
QSIG Generic Functional protocol  
ISDN QSIG Generic Functional Transport  
QSIG Supplementary Service  
QSIG GF  
QSIG-SS  
•
•
•
•
ISDN QSIG Call Completion  
ISDN QSIG Call Diversion Notification  
ISDN QSIG Path Replacement  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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Features and Software options 83  
Package Name  
Radio Paging  
Number  
Mnemonic  
Release  
187  
15  
RPA  
•
•
•
•
•
•
Radio Paging  
Radio Paging Product Improvements  
Recall to Same Attendant  
Recall with Priority during Night Service  
Recall With Priority during Night Service  
Recall With Priority during Night Service Network  
Wide  
327  
7
23  
1
Recorded Announcement Broadcast  
Recorded Announcement Broadcast  
Recorded Announcement  
Recorded Announcement  
Recorded Overflow Announcement  
RANBRD  
RAN  
•
•
36  
2
ROA  
•
•
•
Recorded Overflow Announcement  
Recorded Telephone Dictation  
Recovery of Misoperation on the Attendant  
Console  
•
•
•
Recovery on Misoperation of Attendant Console  
Reference Clock Switching  
Reference Clock Switching (see also packages  
75, 129, and 154)  
Remote IPE  
286  
192  
REMOTE_IPE  
RVQ  
•
Remote Intelligent Peripheral Equipment  
18  
9
Remote Virtual Queuing  
•
Network Drop Back Busy and Off-hook Queuing  
(see also package 62)  
•
Remote Virtual Queuing  
82  
Resident Debug  
RSDB  
RCK  
•
•
•
Restricted Call Transfer  
Ring and Hold Lamp Status  
Ringback Tone from Meridian 1 Enhancement  
193  
15  
Ringing Change Key  
Ringing Change Key  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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84 Features and Software options  
Package Name  
Room Status  
Number  
Mnemonic  
Release  
100  
10  
RMS  
•
Room Status  
162  
20  
SAR  
Scheduled Access Restrictions  
•
•
•
•
•
•
Scheduled Access Restrictions  
Secrecy Enhancement  
Secretarial Filtering  
Seizure Acknowledgment  
Selectable Conferee Display and Disconnect  
Selectable Directory Number Size  
181  
15  
Semi-Automatic Camp-On  
SACP  
•
•
•
•
Attendant Blocking of Directory Number  
Attendant Idle Extension Notification  
Semi-Automatic Camp-On  
Serial Port Expansion  
191  
53  
15  
1
Series Call  
SECL  
SR  
•
Series Call  
Set Relocation  
•
•
•
•
Automatic Set Relocation  
Short Buzz for Digital Telephones  
Short Memory Test  
Single Digit Access to Hotel Services  
380  
228  
25  
19  
Set-to-Set Messaging  
Set-to-Set Messaging  
Single Term Access  
STS  
STA  
•
•
•
•
Single Term Access  
Slow Answer Recall Enhancement  
Slow Answer Recall for Transferred External  
Trunks  
•
Source Included when Attendant Dials  
406  
402  
4.0  
4.0  
SIP Gateway and Converged Desktop  
Soft Switch  
SIP  
SOFTSWITCH  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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Features and Software options 85  
Package Name  
Number  
Mnemonic  
Release  
252  
20  
KD3  
Spanish KD3 DID/DOD interface  
•
KD3 Direct Inward Dialing/Direct Outward Dialing  
for Spain  
•
•
•
•
•
Special Signaling Protocols  
Special Trunk Support  
Speed Call Directory Number Access  
Speed Call on Private Lines (see also package 1)  
Speed-Up Data Dump  
262  
251  
121  
80  
20  
20  
20  
7
SAMM  
SCDR  
SCMP  
SCI  
Standalone Meridian Mail  
Meridian Mail, Standalone  
Station Activity Records  
Station Activity Records  
Station Camp-On  
Station Camp-On  
Station Category Indication  
Station Category Indication  
•
•
•
•
106  
229  
10  
19  
Station Loop Preemption  
SLP  
Station Specific Authorization Codes  
SSAU  
•
•
Station Specific Authorization Code  
Station-to-Station Calling  
64  
93  
3
8
SNR  
SUPV  
SVCT  
Stored Number Redial  
Stored Number Redial  
Supervisory Attendant Console  
Supervisory Attendant Console  
Supervisory Console Tones  
System Capacity Enhancements  
System Errors and Events Lookup  
System Message Lookup  
•
•
189  
245  
20  
19  
•
SYS_MSG_  
LKUP  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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86 Features and Software options  
Package Name  
Number  
Mnemonic  
Release  
34  
2
SSC  
System Speed Call  
•
Speed Call/Autodial with Authorization Codes (see  
also package 1)  
•
•
•
•
Speed Call, System  
Speed Call Delimiter (see also package 34)  
Telephones (PBX)  
Teletype Terminal Access Control in  
Multi-Customer Environment (see also  
package 164)  
•
Telset Call Timer Enhancement  
Time and Date  
Time and Date  
8
TAD  
1
•
7
7
66  
65  
Tone Detector Special Common Carrier  
Tone Detector  
SCC  
TDET  
•
•
•
Tone Detector  
Tone to Last Party  
Tones, Flexible Incoming  
Traffic Monitoring  
168  
293  
TMON  
TAT  
Trunk Anti-Tromboning  
21  
20  
15  
•
Trunk Anti-Tromboning  
Trunk Barring  
Trunk Barring  
Trunk Failure Monitor  
132  
182  
TBAR  
TFM  
•
•
•
Trunk Failure Monitor  
Trunk Failure Monitor Enhancement  
157  
14  
THF  
Trunk Hook Flash (Centrex)  
•
•
Centrex Switchhook Flash  
Italian Central Office Special Services (see also  
packages 129, and 131)  
•
•
Trunk to Trunk Connections  
Trunk Traffic Reporting Enhancement  
110  
9.32  
Trunk Verification from Station  
TVS  
•
•
Trunk Verification from a Station  
Uninterrupted Line Connection  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Features and Software options 87  
Package Name  
United Kingdom  
Number  
Mnemonic  
Release  
190  
16  
UK  
•
Analog Private Network Signaling System  
(APNSS) (see also packages 122 123, and 124)  
•
UK Analogue Hardware Support  
283  
20  
UIGW  
Universal ISDN Gateways  
•
•
•
Universal ISDN Gateway  
Variable Flash Timing and Ground Button  
Variable Guard Timing  
VIP Auto Wake Up  
Hospitality Enhancements: V.I.P. Auto Wake Up  
Virtual Network Services  
212  
183  
VAWU  
VNS  
17  
16  
•
•
•
Virtual Network Services  
Virtual Network Services/Virtual Directory Number  
Expansion (see also package 58)  
•
Voice Call  
382  
387  
25  
VIRTUAL_  
OFFICE  
Virtual Office  
•
•
•
•
Branch Office  
Emergency Services For Virtual Office  
Internet Telephone Virtual Office  
Virtual Office  
3.0  
VOE  
Virtual Office Enhancement  
•
•
•
Branch Office  
Emergency Services For Virtual Office  
Internet Telephone Virtual Office  
Voice Mailbox Administration  
Meridian Mail Voice Mailbox Administration  
X08 to X11 Gateway  
X08 to X11 Gateway  
Zone Call Admission Control  
Adaptive Network Bandwidth Management  
246  
188  
407  
VMBA  
L1MF  
ZCAC  
19  
15  
•
•
4.5  
•
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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88 Features and Software options  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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89  
Call Forward All Calls  
Contents  
This section contains information on the following topics:  
"Feature description" (page 89)  
"Operating parameters" (page 90)  
"Feature interactions" (page 91)  
"Feature packaging" (page 100)  
"Feature implementation" (page 100)  
"Feature operation" (page 103)  
Feature description  
Call Forward All Calls (CFW) automatically forwards incoming calls to  
another destination, within or outside the system. Only calls to the Prime  
DN or any single-appearance DN on the telephone are forwarded. Outgoing  
calls can still be placed from the telephone when Call Forward is active.  
Call Forward All Calls can be selectively activated depending on the source  
of the originating party. With the Internal Call Forward (ICF) feature, the  
user can cause only internal calls to be forwarded. The Call Forward  
Reminder Tone (CFRT) presents special dial tones on analog (500/2500  
type) telephones with CFW active. One tone indicates that CFW is active;  
a second indicates that there is a message waiting for the telephone with  
CFW active.  
Call Forward All Calls, as well as Internal Call Forward, is assigned on a  
per-telephone basis. Meridian 1 proprietary telephones must be equipped  
with separate key/lamp pairs to allow the activation and deactivation of  
each feature. Customers can specify the length of the destination number  
in LD 11. Options are 4, 8, 12, 16, 20, or 23 digits. If you enter another  
number for the length, the system rounds to the nearest acceptable choice.  
The default is 16 digits.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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90 Call Forward All Calls  
When you use Multiple Appearance DNs (MADNs), call redirection is  
determined based on the Terminal Number (TN) order in your DN block. To  
determine the TN order, print the DN block from LD 20 or LD 22 (TYPE =  
DNB). When a call comes in to an MADN, the system begins a search  
to determine how the call is handled. Using the TN list you printed, the  
system performs the following search, beginning at the bottom of the TN  
list, and working up.  
1. Searches for the first Prime DN appearance of the MADN with Call  
Forward All Calls activated.  
2. If there are no Prime DN appearances, the Call Forward All Calls cannot  
be activated.  
The search does not necessarily determine the lowest numerical TN. The  
search starts at the bottom of the TN list.  
Operating parameters  
The forwarding of a call depends on the access limitations assigned to the  
telephones and the trunks involved in the call. If call forwarding results in  
a connection that is not permitted by the assigned access limitations, the  
incoming call is not forwarded.  
The customer can specify which telephone determines the successful  
completion of the call: the originating telephone or the forwarding telephone.  
Internal Call Forward requires a programmable feature key. Therefore,  
Internal Call Forward is not supported on BRI telephones.  
LD 17 CFWS allows telephones to have their CFW status saved as part of  
the data dump routine and then reinstated following a SYSLOAD. For more  
information, refer to the Call Forward Save feature RL.  
Call Forward Reminder Tone does not apply to telephones that have a visual  
indication of active CFW status.  
The Reciprocal Call Forward All Calls option prevents the situation whereby  
an infinite loop is caused in a network-wide Call Forward configuration  
resulting from telephone A being call forwarded (all calls) to telephone B at  
another node, which in turn has been call forwarded back to telephone A.  
A check is provided using the Flexible Orbiting Prevention Timer (FOPT),  
which prohibits any telephone from call forwarding more than one call off  
node for a period of 14 seconds.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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Feature interactions 91  
The Flexible Orbiting Prevention Timer, previously fixed at 14 seconds, can  
be set during Service Change from 0 to 30 seconds (even numbers only). If  
a value of 0 is defined, then Orbit Prevention is disabled and call forwarding  
is not inhibited in any way.  
The Orbit Prevention protection, however, does not extend to all potential  
orbiting situations. Improperly engineered networking or multiple switching  
arrangements can produce orbiting.  
Feature interactions  
Advice of Charge for EuroISDN  
Calls charged with Advice of Charge that are either transferred, extended or  
redirected to another telephone using Call Forward All Calls are charged  
against the last telephone that answers the call and the controlling telephone  
releases. Additionally, the last party that transfers or forwards a call to an  
ISDN Central Office trunk is charged for both connections.  
Attendant Alternative Answering  
Call Forward All Calls takes precedence over all other Call Forwarding  
features for a particular telephone. Calls forwarded by Attendant Alternative  
Answering (AAA) are subject to the Call Forwarding conditions on the AAA  
DN.  
Attendant Blocking of Directory Number  
The Attendant Blocking of DN feature will override Call Forward All Calls.  
If the dialed DN of the telephone is idle, the DN can be blocked; if the DN  
is busy, busy tone is heard.  
Attendant Break-In  
The attendant can override call forwarding on a destination DN by pressing  
the Break-In key before dialing the destination DN. The attendant may not  
apply Camp-On to a telephone with Call Forward active.  
Attendant Break-In to Inquiry Calls  
The operation of Call Forward All Calls is overridden on a analog (500/2500  
type) telephone that has inadvertently been placed on-hook during a  
Break-In conference to allow it to be re-rung by the attendant.  
If the controlling party goes on hook in a Break-In conference, and is being  
re-rung by the attendant, the ringing takes precedence over Call Forward All  
Calls that may be applied to the telephone.  
Attendant Busy Verify  
If the DN is call forwarded to the attendant console, the attendant will  
receive a click followed by silence.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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92 Call Forward All Calls  
Attendant Overflow Position  
If the telephone assigned an Attendant Overflow DN has activated the Call  
Forward All Calls feature, overflow calls are not rerouted to the telephone. If  
a analog (500/2500 type) telephone is forwarded, AOP is canceled.  
Call Detail Recording on Redirected Incoming Calls  
The Call Detail Recording on Redirected Incoming Calls feature does not  
affect how the Call Forward All Calls feature operates; however, it does  
provide information about the answering party in the Call Detail Recording  
ID field if incoming calls have been redirected by any one of these features.  
Call Forward and Busy Status  
Call Forward All Calls must be assigned to Party A’s telephone to enable  
the Call Forward Status function, which allows party B to monitor and alter  
the Call Forward state of party A’s telephone.  
Call Forward by Call Type  
If a call is unanswered at the forwarded DN, the telephone that has Call  
Forward All Calls activated is checked for the Class of Service and the call  
forward DN. If a chain of call forwarding occurs, the Class of Service and the  
forward DN for Call Forward No Answer are obtained from the first telephone  
in the chain. This applies when FDN and HNT have been specified for Call  
Forward No Answer at the customer level.  
Call Forward Destination Deactivation  
If the Call Forward All Calls (CFW) DN of telephone A is the DN of telephone  
B and telephone A dials the CFW FFC to activate Call Forward All Calls,  
then telephone A’s calls are forwarded to telephone B. Telephone B can  
deactivate CFW on telephone A by dialing the Call Forward Destination  
Deactivation (CFDD) FFC.  
Call Forward External Deny  
This feature overrides other Call Forward All Calls parameters. For example,  
if Call Forward to Trunk Access Code (CFTA) is allowed for the customer,  
but Call Forward External Deny (CFXD) is enabled for the telephone, CFXD  
takes precedence and call forwarding to a trunk access code is denied.  
Call Forward/Hunt Override Via Flexible Feature Code  
The Call Forward All Calls feature is overridden by the Call Forward/Hunt  
Override Via FFC feature, but there are no changes to the feature itself.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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Feature interactions 93  
Call Forward, Internal Calls  
If Call Forward Reminder Tone Allowed (CFRA) is in effect, whenever  
an analog (500/2500 type) telephone with Internal Call Forward active  
goes off hook to originate a call, the telephone sounds the reminder  
tone. The reminder tone is either Call Forward Dial Tone (CFDT) or Call  
Forward/Message Waiting Dial Tone (CFMW).  
Call Forward No Answer  
Call Forward All Calls may result in the presentation of a call to a telephone  
that is different from the dialed DN. In this case, if the call is eligible for  
Flexible Call Forward No Answer, it is forwarded to the DN specified for  
the dialed DN, not the ringing DN.  
Suppose that party A calls party B, and party B has programmed Call  
Forward All Calls to party C. Flexible Call Forward No Answer will forward a  
No Answer call at party C to the FDN associated with party B, the dialed DN.  
After the call is forwarded, the MARP TN for the dialed DN controls the call  
redirection for Flexible Call Forward No Answer.  
Call Forward No Answer, Second Level  
Second Level Call Forward No Answer uses the final (ringing) telephone in  
the chain to obtain Class of Service and forwarding DN information.  
First level treatment operates in the following manner. Suppose that Party A  
calls Party B, and Party B has programmed Call Forward All Calls to Party  
C. Flexible Call Forward No Answer will forward a No Answer call at Party C  
to the forwarding directory number associated with Party B, the dialed DN.  
Call Forward Save on SYSLOAD  
The Call Forward status of each telephone can be saved as part of the data  
dump routine and reinstated following a SYSLOAD operation.  
Call Page Network Wide  
Call Page Network Wide (PAGENET) does not block a telephone from  
being programmed to Call Forward All Calls to an external Paging trunk. At  
call termination time, calls that are forwarded to an external PAGENET  
uncontrolled trunk are not blocked. However, calls forwarded to an external  
PAGENET controlled trunk are given access denied intercept treatment  
at the Paging node.  
Call Redirection by Time of Day  
Call Forward All Calls has precedence over Call Redirection by Time of Day.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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94 Call Forward All Calls  
Calling Party Name Display Denied  
During a Call Forward or Call Transfer, the calling party digits and  
forwarding/transferring party digits are displayed on the terminating  
telephone. This display is allowed or denied depending on the Class of  
Service of the calling telephone and the forwarding/transferring telephone.  
The name of the forwarding/transferring telephone is not displayed on the  
calling and terminating telephone.  
Calling Party Privacy  
When an incoming trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the tandem node also has  
Calling Party Privacy (CCP) provisioned.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (for  
example, at the tandem node) from being displayed on the terminating  
telephone. In this case, the forwarding station must include the CPP in the  
forwarding DN (such as *67 + ACOD + the DN on the terminating node).  
Call Forward Busy  
Call Waiting  
Call Waiting Redirection  
Camp-On  
Camp-On, Station  
Call Forward All Calls has precedence over Call Forward Busy, Call Waiting,  
Call Waiting Redirection, Camp-On and Station Camp-On.  
China - Attendant Monitor  
If an attendant attempts to monitor a DN which is Call Forwarded and is idle,  
idle DN treatment is given.  
China - Flexible Feature Codes - Customer Call Forward  
Enhanced Flexible Feature Codes - Customer Call Forward  
When Customer Call Forward (CCFW) is active CFWAC cannot be activated  
by Flexible Feature Code, but can be activated by SPRE. When CFWAC is  
active, CCFW cannot be activated.  
CCFW can be deactivated by deactivating CFWAC. CFWAC can only be  
deactivated by the CCFD FFC if the current CFW DN is the same as the  
current CCFW DN.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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Feature interactions 95  
China - Flexible Feature Codes - Outgoing Call Barring  
Enhanced Flexible Feature - Outgoing Call Barring  
When a telephone with Outgoing Call Barring active activates CFWAC with  
a new CFW DN, the CFW DN is tested against the current barring level. If  
the DN is not allowed to be dialed, it can also not be used as a Call Forward  
DN. This is to prevent a telephone from forwarding to a barred DN and then  
dialing its own DN to bypass the limitations.  
China - Toll Call Loss Plan  
Toll pad switching is also provided after call forwarding has been completed.  
When the toll call is diverted, the diverted party’s pad level is switched back  
to its original value (unless it is an OPS station using dynamic switching).  
The Toll Loss Plan is applied again for the new call as if it is a direct call.  
For Call Transfer, it is provided after the transferring party completes the  
transfer and drops out. For Call Forward or Hunting, it is provided when the  
forwarding or hunting call is answered.  
Conference  
On analog (500/2500 type) telephones, Call Forward All Calls can be  
activated or canceled during a conference call.  
Display of Calling Party Denied  
When a telephone activates any of the call forwarding features, the displays  
given on the calling telephone and the terminating telephone are in  
accordance with the Class of Service of the telephones involved in the call.  
If the terminating telephone has Dialed Name Display Denied (DNDD), the  
display on the terminating telephone reflects the name and number of the  
calling party and the name and the number of the forwarding telephone.  
If the terminating telephone has Dialed Name Display Allowed (DNDA), the  
display on the terminating telephone reflects the number of the calling party  
and the name and number of the forwarding telephone. In both cases, the  
terminating telephone’s display is in accordance with the DPD Class of  
Service options of the calling and forwarding telephones.  
For a MCDN ISDN call, the calling party’s Calling Line Identification (CLID)  
is replaced with the ISDN route access code (ACOD) and the route member  
number, and the calling party’s name is replaced by a string of four Xs (X  
X X X).  
The display given on the calling telephone of an internal call, which has  
been forwarded to a telephone within the same switch, includes the name  
and number of the terminating telephone along with the number of the  
forwarding telephone. If the DPD Class of Service options, which are  
specified for the terminating telephone, indicate that the display of the  
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96 Call Forward All Calls  
name and number of the terminating telephone be denied, then on the  
calling telephone, the name of the terminating telephone is replaced by a  
string of four Xs (X X X X). The number is replaced by dashes (- - - -). If  
the number of the terminating telephone is blocked from being displayed  
on the calling telephone, the number of the forwarding telephone is also  
blocked from being displayed on the calling telephone, regardless of the  
DPD Class of Service options of the forwarding telephone. Conversely, if  
the display of the terminating telephone’s number is allowed in the calling  
telephone, then the number of the forwarding telephone is also displayed  
on the calling telephone, irrespective of the DPD Class of Service options  
of the forwarding telephone.  
Do Not Disturb  
If activated, Call Forward All Calls will take precedence over Do Not Disturb  
busy indication.  
DPNSS1 Diversion  
Call Forward All Calls on unanswered calls are activated in the following  
order: Call Forward All Calls, Message Waiting, Call Forward No Answer,  
Slow Answer Recall. For busy telephones the order is: Call Forward All  
Calls, Hunting, Calling Waiting/Camp On, Message Waiting Busy Forward,  
Call Forward Busy.  
Electronic Lock Network Wide/Electronic Lock on Private Lines  
For Call Forwarding, the COS and NCOS used for the forwarding call can be  
taken from either the forwarding telephone or from the forwarded telephone,  
depending on the option defined in the Customer Data Block.  
For example, telephone B call forwards all calls to an external trunk.  
Telephone A calls telephone B. If OPT = CFF in LD 15 (Call Forward  
forwarded to party’s COS and NCOS), the COS and NCOS of telephone B  
are used for forwarding the call to the trunk. If OPT = CFO (Call Forward  
originating party’s COS and NCOS), the COS and NCOS of telephone A  
are used for forwarding the call to the trunk.  
Flexible Feature Code Boss Secretarial Filtering  
Although Call Forward All Calls and Flexible Feature Code Boss Secretarial  
Filtering can be equipped on the same telephone, they cannot both be  
active at the same time. There is no precedence of one over the other; it is  
not possible to activate one if the other is active on the telephone.  
Flexible Feature Codes  
When Flexible Feature Codes (FFC) are configured for a customer, #1  
automatically becomes the FFC DN for both Call Forward Activate (CFWA)  
and Call Forward Deactivate (CFWD). When the same DN is used for both  
CFWA and CFWD, FFC toggles the call forward activated/deactivated state  
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Feature interactions 97  
of the telephone. When call forward is activated for a telephone, entering #1  
automatically deactivates call forward, no matter what follows #1. When call  
forward is deactivated for a telephone, the result of entering #1 depends on  
what follows #1:  
•
•
•
If the telephone goes on hook immediately, Call Forward is activated for  
the telephone to its previous Call Forward number.  
If a valid DN is entered after #1, Call Forward is activated for the  
telephone to that valid DN.  
If an invalid DN is entered after #1, Call Forward remains deactivated for  
the telephone.  
Flexible Voice/Data Terminal Number  
Voice calls directed to a dynamic voice/data Terminal Number are forwarded,  
if either of these features are enabled. Data calls, to a dynamic voice/data  
TN, are not forwarded.  
Group Call  
A Group Call to a telephone with Call Forward active is forwarded one step  
only. The Call Forward number must be a valid DN.  
Group Hunt  
When Group Hunting attempts to terminate on a DN which has CFW All  
Calls active, it will continue with the next DN in the group if the attempted  
DN is busy, or if the DN is idle and the response to the Call Forward Ignore  
(CFWI) prompt in LD 57 is "NO". If the attempted DN is idle and the  
response to the CFWI prompt in LD 57 is "YES", then Group Hunting will  
terminate and the stations associated with the DN is rung.  
Hunting  
Call Forward All Calls takes precedence over Hunting.  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions  
When a call redirected by Call Forward All Calls, Call Forward No Answer,  
Call Forward Busy, or Hunt terminates on an Intercept Computer (ICP)  
position, a redirected message identification "50" is sent to the ICP  
computer, when the call is answered.  
Idle Extension Notification  
When an extension that is being supervised for Idle Extension Notification  
becomes idle, it has the ability to make outgoing calls. If Call Forward All  
Calls or Intercept Call Forward are activated at the extension before the  
attendant presses the SACP key to ring that extension, the attendant’s call  
is forwarded to the Call Forward destination. The attendant display will show  
both the call forward DN, as well as the original extension’s DN.  
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98 Call Forward All Calls  
If the Call Forward DN is busy, SACP can be activated towards the Call  
Forward DN, if all the requirements for allowing Idle Extension Notification  
are met by this DN.  
Incoming Call Indicator Enhancement  
When a Direct Inward Dialing (DID) call to station that is unrestricted from  
receiving DID calls (UDI Class of Service) is forwarded to a UDI station due  
to Call Forward All Calls or Call Forward Busy, the call is RDI-intercepted to  
the attendant. The attendant display shows the DN of the dialed party.  
If the call has been forwarded to the attendant, the Call Forward All  
Calls/Call Forward Busy ICI lights up, and not the RDI-intercept ICI.  
ISDN QSIG Call Completion  
When the Call Forward feature is activated on a local basis and an incoming  
Call Completion request is received, the Call Completion request is  
registered against the forwarded DN.  
ISDN QSIG Name Display  
When an incoming QSIG call, with name display presentation allowed Name  
Display, is forwarded locally, the calling party’s name information is displayed  
on the forwarding telephone. With presentation restriction, the calling party’s  
name information is not displayed to the destination telephone.  
Make Set Busy  
Call Forward All Calls takes precedence over Make Set Busy.  
Message Registration  
The party that originates a call is charged. The charge cannot be moved to  
another party using Call Forward All Calls.  
Multi-Party Operations  
A telephone which has activated Call Forward All Calls can still initiate calls  
and become the controlling party of a consultation connection. In this case,  
if the telephone fails to operate, then Multi-Party operations while re-ringing  
the controlling party as a part of failed operation recovery ignores the Call  
Forward All Calls indication present on the controlling party.  
Multiple Appearance Directory Number Redirection Prime  
Multiple Appearance Directory Number Redirection Prime (MARP) affects  
how call redirection operation is defined. Refer to the MARP module in this  
document for details.  
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Feature interactions 99  
Network Intercom (Hot Type D and Hot Type 1 Enhancements)  
Hot Type I calls respect or override all kinds of Call Forward features (Busy,  
No Answer, All Calls, Internal, etc.) according to per-set definitions. If Call  
Forward is respected, the call becomes a normally dialed call and the  
originator will receive the appropriate indication on their display.  
Network Individual Do Not Disturb  
Call Forward All Calls takes precedence over Do Not Disturb Individual  
(DNDI) treatment.  
Night Service Enhancements  
Any call which has been presented to the Attendant Overflow Position  
cannot be removed from the console and re-queued by pressing the Make  
Set Busy (MSB) key. The call will only be removed if the Attendant Forward  
No Answer feature is active, and the Attendant Forward No Answer Timer  
has timed out. In this case, the call is re-queued and the Attendant Overflow  
Position is idled.  
Paging  
Calls that originate on a TIE trunk to a telephone that is redirected to a  
paging route are blocked.  
Periodic Pulse Metering  
Metered calls transferred or extended from one station to another using the  
Call Forward All Calls feature are charged against the last station at which  
the call is answered as the controlling station releases. The last party to  
forward a call onto a metered Periodic Pulse Metering trunk is charged.  
Phantom Terminal Numbers (TNs)  
Call Forward All Calls is used in conjunction with Remote Call Forward  
(RCFW) to redirect incoming calls from a phantom TN/DN to a valid DN.  
Call Forward cannot be overridden on phantom TNs. Overflow tone occurs  
if an override is attempted.  
Recorded Announcement for Calls Diverted to External Trunks  
If a call is forwarded to an outgoing external Central Office (CO) route with  
the Recorded Announcement for Calls Diverted to External Trunks (RANX)  
flag set, RANX is activated.  
Recovery on Misoperation of Attendant Console  
Call Forward takes precedence over the Misoperation feature.  
Ring Again on No Answer  
If an unanswered call is forwarded to another station by Call Forward All  
Calls, Ring Again on No Answer is applied to the originally dialed station.  
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100 Call Forward All Calls  
Special prefix SPRE access codes  
SPRE access codes cannot be used as CFW DNs. If an attempt is made to  
program SPRE access code as a CFW DN, the overflow tone is given at  
the time of CFW activation.  
Total Redirection Count  
Call Forward All Calls redirection is limited to the value defined in the Total  
Redirection Count limit (if greater than 0). If this limit is exceeded, intercept  
treatment is given.  
Trunk Access Codes  
There is an option in LD 15 to allow or disallow telephones to program Call  
Forward All Calls to a Trunk Access Code. See "Call Forward All Calls"  
(page 89).  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
User Selectable Call Redirection  
When CFW redirects a call from telephone A to telephone B, and telephone  
B does not answer, the Ringing Cycle Options of telephone B determines  
how long it rings. After the designated number of rings, the Flexible Call  
Forward No Answer of telephone A redirects the call.  
Feature packaging  
Internal Call Forward requires the 500 Set Dial Access to Features (SS5)  
package 73 for analog (500/2500 type) telephones, and the Flexible Feature  
Codes (FFC) package 139. Call Forward Reminder Tone is packaged with  
the Call Forward All Calls feature.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Define Class of Service for Call Forward All Calls." (page 101)  
Define Class of Service for Call Forward All Calls  
2. "LD 10 - Add/change Call Forward All Calls and Internal Call Forward  
for analog (500/2500 type) telep" (page 101)  
Add/change Call Forward All Calls and Internal Call Forward for analog  
(500/2500 type) telephones.  
3. "LD 11 - Add/change Call Forward All Calls and Internal Call Forward for  
Meridian 1 proprietary telep" (page 102)  
Add/change Call Forward All Calls and Internal Call Forward for Meridian  
1 proprietary telephones.  
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Feature implementation 101  
4. "LD 57 - Add/change Flexible Feature Codes for Internal Call Forward."  
(page 103)  
Add/change Flexible Feature Codes for Internal Call Forward.  
On an analog (500/2500 type) telephone, the user accesses the Call  
Forward All Calls and Internal Call Forward features by dialing either the  
SPRE plus the feature code, or the appropriate Flexible Feature Codes  
(FFCs). On a digital telephone, the user accesses each feature using its  
feature key.  
LD 15 - Define Class of Service for Call Forward All Calls.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change existing data.  
TYPE:  
CUST  
RDR  
Call Redirection.  
Customer number.  
0-99  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B.  
0-31  
- OPT  
(CFO) CFF  
(CFO) = Calling party Class of Service is active during Call  
Forward All Calls.  
CFF = Forwarding party Class of Service is active during Call  
Forward All Calls.  
(PVCA) PVCD  
(NO) YES  
Prevention of reciprocal Call Forward (allowed) or denied.  
- CFTA  
- OPT  
(Deny) allow telephones to Call Forward All Calls to a Trunk  
Access Code.  
(CFRD) CFRA  
Call Forward Reminder Tone (denied) allowed for analog  
(500/2500 type) telephones.  
In LD 56, the XCT Tone Code (XCAD) default value is set to 0. If the XCAD  
prompt is not changed in LD 56, an Analog 500-type telephone will not  
receive Call Forward Reminder Tone (CFRT) even if it has been enabled in  
LD 15 (OPT = CRFA).  
LD 10 - Add/change Call Forward All Calls and Internal Call Forward for analog (500/2500  
type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
500  
Terminal Number  
l s c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
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102 Call Forward All Calls  
Prompt  
Response  
Description  
c u  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
FTR  
CFW xx yyyy...y  
Allow Call Forward All Calls, where:  
xx = maximum number of digits in the CFW DN. Valid entries  
are any integer in the range of (4)-31. yyyy = number where  
calls are forwarded.  
YYYY cannot be entered from the maintenance terminal. When  
the telephone information is printed in LD 20, yyyy shows the  
call forward number.  
FTR  
ICF xx  
Allow Internal Call Forward, where:  
xx = maximum number of digits in the Forward DN. Valid entries  
are any integer in the range of (4)-31.  
LD 11 - Add/change Call Forward All Calls and Internal Call Forward for Meridian 1 proprietary  
telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal Number  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
KEY  
xx CFW yy  
zzzz...z  
Define Call Forward All Calls, where:  
xx = key number; M2317 must use key 22  
yy = maximum number of digits in the CFW DN.  
Valid entries for M2317 telephones are any integer in the range  
of (4)-23. For all other Meridian 1 proprietary type telephones,  
valid entries are any integer in the range of (4)-31.  
zzzz = number where calls are forwarded.  
KEY  
xx ICF yy zzzz  
Define Internal Call Forward, where:  
xx = key number  
yy = maximum number of digits in the Forward DN.  
Valid entries are any integer in the range of (4)-31.  
zzzz = number where calls are forwarded.  
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Feature operation 103  
LD 57 - Add/change Flexible Feature Codes for Internal Call Forward.  
Prompt  
REQ  
Response  
NEW CHG OUT  
FFC  
Description  
Add, change, or remove an FFC.  
Flexible Feature Code.  
TYPE  
CODE  
ICFA  
ICFD  
ICFV  
Access code for Internal CFW Activate.  
Access code for Internal CFW Deactivate.  
Access code for Internal CFW Verify.  
xxxx  
xxxx  
xxxx  
ICFA  
ICFD  
ICFV  
Internal CFW Activate Code (ICFD and ICFA may share the  
same code).  
Internal CFW Deactivate Code (ICFD and ICFA may share the  
same code).  
Internal CFW Verify Code.  
Feature operation  
To forward all calls from a Meridian 1 proprietary telephone:  
Step Action  
1
Press Forward.  
2
3
Dial the number where calls are to be forwarded.  
Press Forward.  
—End—  
To forward internal calls only from a Meridian 1 proprietary telephone:  
Step Action  
1
Press Internal Call Forward.  
2
3
Dial the number where calls are to be forwarded.  
Press Internal Call Forward.  
—End—  
To cancel Call Forward All Calls:  
Press Forward.  
•
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104 Call Forward All Calls  
To cancel Internal Call Forward:  
Press Internal Call Forward.  
•
To forward calls from an analog (500/2500 type) telephone:  
Step Action  
1
Lift the handset and dial SPRE 74  
or lift the handset and dial #1 (2500 telephone)  
or lift the handset and dial the Call Forward Allowed FFC.  
2
3
Dial the number where calls are to be forwarded.  
Hang up.  
—End—  
If you deactivate Call Forward, then reactivate without changing the number,  
calls is forwarded to the previously established CFW DN.  
To forward internal calls from an analog (500/2500 type) telephone:  
Step Action  
1
Lift the handset and dial SPRE 9914  
or lift the handset and dial the Internal Call Forward FFC.  
2
3
Dial the number where calls are to be forwarded.  
Hang up.  
—End—  
To cancel Call Forward All Calls:  
•
Lift the handset and dial SPRE 74  
or lift the handset and dial #1 (2500 telephone)  
or lift the handset and dial the Call Forward Deny FFC.  
To cancel Internal Call Forward:  
•
Lift the handset and dial SPRE 9914  
or lift the handset and dial the Internal Call Forward Deny FFC.  
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105  
Call Forward and Busy Status  
Contents  
The following are topics in this section:  
"Feature description" (page 105)  
"Operating parameters" (page 106)  
"Feature interactions" (page 107)  
"Feature packaging" (page 108)  
"Feature implementation" (page 108)  
"Feature operation" (page 110)  
Feature description  
The Call Forward and Busy Status feature was designed for an environment  
where Party A forwards calls to Party B for screening.  
When equipped with a Busy/Forward Status (BFS) key-lamp or key-Liquid  
Crystal Display (LCD) pair, Party B can perform the following:  
•
•
•
monitor, activate, or deactivate Call Forward for Party A  
override Call Forward of Party A, in order to place a call to Party A or  
determine whether Party A is busy on a call  
The BFS key-lamp or key-LCD pair serves a dual purpose. The Busy Status  
function indicates to Party B, using lamp or LCD state, whether Party A is  
busy or not. The Call Forward Status function allows Party B to monitor and  
alter the Call Forward state of Party A. Therefore, the BFS lamp or LCD  
state of Party B may indicate that Party A is in any one of the following  
four possible states:  
•
•
Call Forward activated and not busy  
Call Forward activated and busy  
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106 Call Forward and Busy Status  
•
•
Call Forward deactivated and not busy or  
Call Forward deactivated and busy  
The BFS key also acts as an Autodial (ADL) key. To use the BFS key as  
an ADL key to call Party A, Party B goes off-hook and presses the BFS  
key for Party A.  
Busy Status  
The Busy Status portion of the feature indicates if Party A is busy for any of  
the following reasons:  
•
•
•
•
•
call active on a Directory Number (DN) key (SCR, SCN, MCR, or MCN)  
has Make Set Busy (MSB) activated  
has Do Not Disturb (DND) activated  
call active on a Group Call (GRC) key  
call active on a Private-line non-ringing (PVN) or Private-line Ringing  
(PVR) key  
•
•
•
Party A ringing  
if Party A is a Meridian 1 proprietary telephones and has call on Hold  
if Party A is an analog (500/2500 type) telephone and has a call on  
permanent Hold  
Call Forward Status  
The Call Forward portion allows Party B to monitor and alter the Call  
Forward state of Party A. Party A may be either an analog (500/2500  
type) telephone or Meridian 1 proprietary telephone and must have Call  
Forward All Calls equipped. The Call Forward and Busy Status feature  
introduces a modification to the Call Forward All Calls feature functionality.  
The modification is activated or deactivated on a customer-wide basis by  
the response to OPT in LD 15. The OPT responses are "FKD" (Forward  
Key Denied) and the default setting "FKA" (Forward Key Allowed).  
Operating parameters  
Party B must be using a Meridian Modular telephone. Party A may have an  
Meridian Modular or 500/2500-type telephone, with Call Forward All Calls  
(CFAC) equipped. The operating parameters are the same as for CFAC.  
A station may be monitored by a maximum of 16 other stations using the  
BFS key.  
The monitored and monitoring stations must all belong to the same  
customer.  
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Feature interactions 107  
Feature interactions  
Attendant and Network-Wide Remote Call Forward  
When the call forward status of a BFS station is changed from a telephone or  
attendant-based Remote Call Forward feature, the BFS lamp(s) associated  
with that station are updated accordingly.  
Attendant Blocking of Directory Number  
The Attendant Blocking of DN feature will override these Call Forward  
and Busy Status. If the dialed DN of the telephone is idle, the DN can be  
blocked; if the DN is busy, busy tone is heard.  
Autodial  
Party A can use the Busy/Forward Status key as an Autodial key to dial  
Party B.  
Call Forward All Calls  
Call Forward All Calls must be assigned to Party A’s telephone to enable  
the Call Forward Status function, which allows Party B to monitor and alter  
the Call Forward state of Party A’s telephone.  
Call Forward/Hunt Override Via Flexible Feature Code  
Call Forward and Busy Status is overridden by the Call Forward/Hunt  
Override Via FFC feature, but there are no changes to the feature itself.  
Call Forward, Remote (Attendant and Network-Wide)  
When the call forward status of a BFS station is changed from a telephone or  
attendant-based Remote Call Forward feature, the BFS lamp(s) associated  
with that station are updated accordingly.  
Calling Party Privacy  
If an incoming ISDN trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the outgoing trunk route on the  
tandem node also has CCP provisioned.  
If an incoming non-ISDN trunk call is forwarded to a trunk, the outgoing  
trunk call from the tandem node will carry the Privacy Indicator if the  
outgoing trunk route on the tandem node has the TCPP option set.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (that is,  
at the tandem node) from being displayed on the terminating telephone. In  
this case, the forwarding station must include the CPP in the forwarding DN  
(such as *67 + ACOD + the DN on the terminating node).  
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108 Call Forward and Busy Status  
Flexible Feature Code Boss Secretarial Filtering  
If the secretary telephone is a Meridian 1 proprietary telephone, or a  
compact digital telephone, it may be equipped with a Call Forward and Busy  
Status (BFS) key/lamp pair, to perform the following:  
•
•
•
•
monitor the status of the Call Forward feature on a boss telephone  
activate/deactivate the Call Forward feature on a boss telephone  
monitor whether or not a boss telephone is busy on a call, and  
override the Call Forward All Calls feature on a boss telephone, in order  
to place a call to the boss telephone.  
The above functions, however, can only be performed by the secretary  
telephone while it is in an unattended state, since BFS and Flexible Feature  
Code Boss Secretarial Filtering cannot be active simultaneously.  
Network Intercom  
In a Secretarial filtering scenario, the secretary’s Busy/Forward Status  
(BFS) lamp also will reflect that the boss’ telephone is busy if the boss is  
on a Hot Type I call.  
Phantom Terminal Numbers (TNs)  
When a user attempts to define a BFS key for a phantom TN, the system  
generates the following error message: "An invalid TN has been entered for  
the Busy/Forward Status (BFS) key."  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Activate the Call Forward and Busy Status mode of operation."  
(page 109)  
Activate the Call Forward and Busy Status mode of operation.  
2. "LD 11 - Assign a Busy/Forward Status (BFS) key." (page 109)  
Assign a Busy/Forward Status (BFS) key.  
3. "LD 20 - Print the BFS key type and related information." (page 109)  
Print the BFS key type and related information.  
4. "LD 21 - Print the OPT setting." (page 109)  
Print the OPT setting.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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Feature implementation 109  
LD 15 - Activate the Call Forward and Busy Status mode of operation.  
Prompt  
Response  
Description  
REQ:  
NEW  
CHG  
Add new data.  
Change existing data.  
TYPE:  
CUST  
RDR  
Call Redirection  
Customer number  
0-99  
0-31  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B  
...  
...  
NCOS  
- OPT  
(FKA) FKD  
Forward Key (Allowed) Denied — determines whether Call  
Forward keys on telephones for this customer are operational.  
LD 11 - Assign a Busy/Forward Status (BFS) key.  
Prompt  
REQ:  
TYPE:  
...  
Response  
CHG NEW  
a...a  
Description  
Request: Modify or create data block.  
Telephone type. Type ? for a list of possible responses.  
...  
LANG  
KEY  
Key number (0-69), Busy/Forward Status (BFS), Terminal  
Number (TN) of telephone to be monitored.  
For Large Systems  
0-69 BFS l s c u  
0-69 BFS c u  
For Small Systems  
LD 20 - Print the BFS key type and related information.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
PRT  
Description  
Request: Print data block.  
Type of data block.  
xxxx  
...  
LD 21 - Print the OPT setting.  
Prompt  
REQ  
Response  
PRT  
Description  
Request: Print data block.  
TYPE  
CUST  
CDB  
Type of data block: Customer Data Block.  
Customer number, as defined in LD 15  
xx  
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Features and Services Fundamentals — Book 2 of 6 (C)  
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110 Call Forward and Busy Status  
Feature operation  
Call Forward Status  
With FKA, the default, selected Party A’s Call Forward (CFW) key-lamp or  
key-LCD pair operation is unaffected and depressing Party B’s BFS key will  
result in one of the following:  
•
•
•
If Party A does not currently have Call Forward activated, Party A has  
Call Forward activated to Party B’s DN and Party A’s CFW lamp or LCD  
is activated.  
If Party A already has Call Forward activated to Party B’s DN, Party  
A has Call Forward deactivated and Party A’s CFW lamp or LCD is  
deactivated.  
If Party A already has Call Forward activated to a DN other than Party  
B’s, Call Forward is left as is.  
With FKD selected Party A’s CFW key-lamp or key-LCD pair operation is  
modified so that the pair is usable as an indicator only, the key is disabled,  
and depressing Party B’s BFS key will result in one of the following:  
•
If Party A has Call Forward active to the DN of a BFS key equipped  
telephone other than Party B, Call Forward is left as is.  
•
If Party A has Call Forward active to a remote DN and Call Forward was  
activated by a remote FFC, the existing Call Forward DN is overridden  
and all new calls are forwarded to Party B’s DN.  
•
•
If Party A has Call Forward active to Party B’s DN, Party A’s Call  
Forward is deactivated and Party A’s CFW lamp or LCD is deactivated.  
If Party A does not have Call Forward active, Call Forward is activated to  
Party B’s DN and Party A’s CFW lamp or LCD is activated.  
When the Boss telephone is call forwarded to one of the secretary DNs,  
then calling the Boss telephone from the secretary by using the BFS  
key overrides the call forward. If the secretary calls the Boss, and Boss  
telephone has been call forwarded to a DN which is not a secretary DN,  
then the call is forwarded.  
BFS lamp or LCD states  
Party B’s BFS lamp or LCD reflects the status of Party A’s telephone in  
terms of both the Busy or Idle and the Call Forward states. The following  
gives the possible BFS lamp or LCD states for the various states Party  
A can be in:  
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Features and Services Fundamentals — Book 2 of 6 (C)  
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Feature operation 111  
Party A’s Call Forward  
Party A’s  
telephone  
Deactivated  
Activated  
Wink = Fast Flash  
Flash  
Idle  
Dark  
Lit  
Busy  
Dark indicates lamp or LCD is off.  
Wink indicates lamp or LCD is winking at 60 impulses per minute (ipm)  
(0.875 seconds on, 0.125 seconds off).  
Lit indicates lamp or LCD is on  
Flash indicates lamp or LCD is flashing at 30 ipm (0.5 seconds on, 0.5 seconds  
off).  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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112 Call Forward and Busy Status  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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113  
Call Forward Busy  
Contents  
This section contains information on the following topics:  
"Feature description" (page 113)  
"Operating parameters" (page 113)  
"Feature interactions" (page 113)  
"Feature packaging" (page 117)  
"Feature implementation" (page 117)  
"Feature operation" (page 118)  
Feature description  
Call Forward Busy (CFB) automatically routes incoming Direct Inward  
Dialing (DID) calls to the attendant console when a telephone is busy.  
This capability is allowed or denied in the Class of Service (FBA/FBD) of  
the telephone.  
Operating parameters  
On incoming DID calls, Hunting takes precedence, followed by Call Waiting,  
then Call Forward Busy. In busy situations, the call hunts if the telephone  
has Hunting specified.  
Feature interactions  
Attendant Alternative Answering  
If Call Forward Busy is allowed for the Attendant Alternative Answering  
(AAA) DN (and that DN is busy), a DID call is returned to the attendant and  
can again be eligible for AAA timing and operation.  
Attendant Busy Verify  
Attendant Busy Verify does not affect Call Forward Busy.  
Nortel Communication Server 1000  
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114 Call Forward Busy  
Call Detail Recording on Redirected Incoming Calls  
The Call Detail Recording on Redirected Incoming Calls feature does not  
affect how the Call Forward Busy feature operates; however, it does provide  
information about the answering party in the CDR ID field if incoming calls  
have been redirected by any one of these features.  
Call Forward All Calls  
Call Forward All Calls takes precedence over Call Forward Busy.  
Calling Party Privacy  
When an incoming trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the tandem node also has  
Calling Party Privacy (CCP) provisioned.  
If an incoming non-ISDN trunk call is forwarded to a trunk, the outgoing  
trunk call from the tandem node will carry the Privacy Indicator if the  
outgoing trunk route on the tandem node has the TCPP option set.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (for  
example, at the tandem node) from being displayed on the terminating  
telephone. In this case, the forwarding station must include the CPP in the  
forwarding DN (such as *67 + ACOD + the DN on the terminating node).  
Call Waiting for Meridian 1 proprietary telephones  
If Class of Service allows CFB and Call Waiting Allowed, and the telephone  
has a Call Waiting key, calls do not forward to the attendant when the  
telephone is busy and another call is waiting.  
Call Waiting for analog (500/2500 type) telephones  
If a telephone has CFB and Call Waiting Allowed Class of Service, calls are  
forwarded to the attendant when the telephone is busy and has another  
call waiting.  
Camp-On, Station  
For DID calls only, Call Forward Busy takes precedence over Camp-On,  
Station.  
China - Attendant Monitor  
If an attendant attempts to monitor a DN which is Call Forwarded and is idle,  
idle DN treatment is given.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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Feature interactions 115  
China - Toll Call Loss Plan  
Toll pad switching is also provided after call forwarding has been completed.  
When the toll call is diverted, the diverted party’s pad level is switched back  
to its original value (unless it is an OPS station using dynamic switching).  
The Toll Loss Plan is applied again for the new call as if it is a direct call.  
For Call Transfer, it is provided after the transferring party completes the  
transfer and drops out. For Call Forward or Hunting, it is provided when the  
forwarding or hunting call is answered.  
Departmental Listed Directory Number  
Call Forward Busy operates like Call Forward to 0, and are routed to any  
idle attendant console in the customer group.  
Dial Access to Group Calls  
Call Forward Busy cannot be applied to a Group Call.  
Call Forward Busy  
Calls modified by Call Forward Busy are not given Distinctive Ringing as  
they terminate on the attendant console.  
Dial Access to Group Calls  
Group Call  
Call Forward Busy cannot be applied to Dial Access to Group Calls or  
Group Call.  
Flexible Feature Code Boss Secretarial Filtering  
Call Forward Busy to a boss telephone with filtering active is routed to the  
secretary telephone.  
Flexible Voice/Data Terminal Number  
Voice calls directed to a call processing busy dynamic voice/data TN are  
redirected using Call Forward Busy provided this feature is configured for  
the TN. Data calls to dynamic voice/data TNs are not redirected.  
Group Hunt  
Group Hunting has priority over the Call Forward Busy feature.  
If the DN attempted for termination has FBA (Forward Busy Allowed) Class  
of Service, and if it is busy, then Group Hunting continues with the next  
DN in the group  
Hot Line  
Any Hot Line telephone can be assigned Call Forward Busy but it applies  
only to the two-way Hot Line capability.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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116 Call Forward Busy  
Hunting  
When a telephone is busy, an incoming call hunts only if Hunting is allowed  
for that telephone. If all the steps in the hunt group are busy, and Call  
Waiting is not allowed, the call forwards to the attendant console.  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions  
When a call redirected by Call Forward All Calls, Call Forward No Answer,  
Call Forward Busy, or Hunt terminates on an Intercept Computer (ICP)  
position, a redirected message identification "50" is sent to the ICP  
computer, when the call is answered.  
Incoming Call Indicator Enhancement  
When a DID call to station that is unrestricted from receiving DID calls (UDI  
Class of Service) is forwarded to a UDI station due to Call Forward All Calls  
or Call Forward Busy, the call is RDI-intercepted to the attendant. The  
attendant display shows the DN of the dialed party.  
If the call has been forwarded to the attendant, the Call Forward All  
Calls/Call Forward Busy ICI lights up, and not the RDI-intercept ICI.  
Lockout, DID Second Degree Busy, and MFE Signaling Treatments  
Call Forward Busy takes precedence over lockout and second degree busy.  
Network Intercom  
Hot Type I calls respect or override all kinds of Call Forward features (Busy,  
No Answer, All Calls, Internal, etc.) according to per-set definitions. If Call  
Forward is respected, the call becomes a normally dialed call and the  
originator will receive the appropriate indication on their display.  
Night Service  
When the system is in Night Service, DID calls forwarded by Call Forward  
Busy are routed to the specified night number. If the night telephone is busy,  
subsequent calls receive busy tone.  
Recorded Announcement for Call Diverted to External Trunks  
Recorded Announcement for Calls Diverted to External Trunks (RANX) is  
activated if the call is forwarded to an outgoing external CO trunk with the  
RANX feature active.  
Recovery on Misoperation of Attendant Console  
Call Forward takes precedence over the Misoperation feature.  
Total Redirection Count  
Call Forward Busy redirections is limited to the value defined in the Total  
Redirection Count limit (if greater than 0). If this limit is exceeded, intercept  
treatment is given.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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Feature implementation 117  
Trunk Barring  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Add/change a Call Forward Busy Incoming Call Indicator (ICI)  
on attendant consoles." (page 117)  
Add/change a Call Forward Busy Incoming Call Indicator (ICI) on  
attendant consoles.  
2. "LD 10 - Allow/deny Call Forward Busy on analog (500/2500 type)  
telephones." (page 117)  
Allow/deny Call Forward Busy on analog (500/2500 type) telephones.  
3. "LD 11 - Allow/deny Call Forward Busy on Meridian 1 proprietary  
telephones." (page 118)  
Allow/deny Call Forward Busy on Meridian 1 proprietary telephones.  
LD 15 - Add/change a Call Forward Busy Incoming Call Indicator (ICI) on attendant consoles.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change existing data.  
TYPE:  
CUST  
ATT_DATA  
Attendant console options  
Customer number  
0-99  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B  
Add a Call Forward Busy ICI key; xx = 0-19.  
0-31  
- ICI  
xx CFB  
LD 10 - Allow/deny Call Forward Busy on analog (500/2500 type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
500  
Terminal Number  
l s c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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118 Call Forward Busy  
Prompt  
Response  
Description  
c u  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
(FBD) FBA  
(Deny) allow Call Forward Busy.  
LD 11 - Allow/deny Call Forward Busy on Meridian 1 proprietary telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal Number  
l s c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
c u  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
(FBD) FBA  
(Deny) allow Call Forward Busy.  
Feature operation  
No specific operating procedures are required to use this feature.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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119  
Call Forward by Call Type  
Contents  
This section contains information on the following topics:  
"Feature description" (page 119)  
"Operating parameters" (page 120)  
"Feature interactions" (page 121)  
"Feature packaging" (page 125)  
"Feature implementation" (page 125)  
"Feature operation" (page 127)  
Feature description  
Call Forward by Call Type (CFCT) routes calls receiving a no answer or busy  
signal to separately defined DNs based on the type of incoming call. The  
two types of incoming calls are internal and external.  
An internal call is defined as a station-to-station call, a Direct Inward System  
Access (DISA) call, or an incoming call over a trunk route class marked as  
internal. An external call is an incoming call over a trunk route class marked  
as external. The trunk route data block (LD 16) allows routes to be defined  
as internal or external for this feature.  
Four options are available at the customer level for Call Forward No Answer:  
Flexible Call Forward No Answer DN (FDN), Attendant Recall (ATT), Call  
Forward denied for all telephones (NO), and Hunting (HNT). Call Forward  
by Call Type (CFCT) is enabled only when the FDN and HNT options are  
chosen.  
In LD 15 Call Forward No Answer is defined by FNAT for external non-DID  
calls and by FNAL for internal calls. FNAD continues to define Call Forward  
No Answer for Direct Inward Dialing (DID) trunk calls.  
Nortel Communication Server 1000  
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120 Call Forward by Call Type  
CFCT is allowed or denied for each telephone in LD 10 or LD 11 with  
Class of Service (CFTA/CFTD). If CFCT is allowed (CFTA), the forwarding  
destination is also defined in LD 10 or LD 11.  
Once enabled, CFCT requires no intervention. How the system initiates Call  
Forward by Call Type is described below.  
When a call is presented to a telephone, the telephone is checked for  
the appropriate Class of Service (Hunting Allowed (HTA), Call Forward  
No Answer (FNA), Call Forward by Call Type (CFTA). The incoming call is  
then checked to determine if it is a telephone, DISA, or trunk call. If it is a  
trunk call, the trunk route is checked to determine whether the call should  
be treated as an internal or external call. After these checks, internal calls  
are forwarded to the FDN or Hunt DN of the telephone. External calls are  
forwarded to the External Flexible DN (EFD) or External Hunt (EHT) DN  
of the telephone.  
The order in which the system handles no answer and busy calls is an  
important consideration when implementing this feature. The order of  
precedence is listed below.  
Calls to telephones that do not answer:  
•
•
•
•
Call Forward All Calls  
Message Waiting  
Call Forward No Answer  
Attendant Recall  
Calls to busy telephones:  
•
•
•
•
•
Call Forward All Calls  
Hunting  
Call Waiting or Camp-On  
Message Waiting Forward Busy  
Call Forward Busy  
Operating parameters  
Attendant Administration does not support the entry of the new EFD and  
EHT Class of Service required for Call Forward by Call Type.  
The following trunk routes can be defined as internal or external call types  
for CFCT: CO, DID, FX, ATVN, CCA, TIE, WATS, and CSA.  
Incoming DISA calls are always treated as internal calls irrespective of the  
trunk route class mark defined for the incoming trunk.  
Nortel Communication Server 1000  
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Feature interactions 121  
If an incoming call has been modified by Call Forward All Calls or Hunting,  
the Class of Service and forwarding DN are obtained from the dialed DN.  
This applies when Call Forward No Answer specified at the customer level  
is HNT or FDN.  
Feature interactions  
Attendant  
An attendant-extended call is classified internal or external by the originating  
telephone or class mark of the trunk type. This is the case whether or not  
the attendant has released before forwarding occurs.  
Attendant Alternative Answering  
If Call Forward by Call Type is enabled on the Attendant Alternative  
Answering (AAA) DN, calls are forwarded based on the Call Type of the  
originator.  
Attendant Break-In to Inquiry Calls  
The operation of Call Forward by Call Type is overridden on a analog  
(500/2500 type) telephone that has inadvertently been placed on-hook  
during a Break-In conference to allow it to be re-rung by the attendant.  
Automatic Timed Recall  
Calls eligible for Flexible Call Forward No Answer treatment, and handled  
by Call Forward by Call Type, use the Call Forward No Answer timer in  
the Customer Data Block as the recall timer for attendant extended calls.  
Irrespective of the relative timeout for Automatic Timed Recall, the ringing  
continues as long as allowed by the Call Forward No Answer Timer.  
Call Forward All Calls  
If a call is unanswered at the forwarded DN, the telephone that has Call  
Forward All Calls activated is checked for the Class of Service and the call  
forward DN. If a chain of call forwarding occurs, the Class of Service and the  
forward DN for Call Forward No Answer are obtained from the first telephone  
in the chain. This applies when FDN and HNT have been specified for Call  
Forward No Answer at the customer level.  
Call Forward No Answer  
The sequence for forwarding unanswered calls is Call Forward All Calls,  
Message Waiting, Call Forward No Answer, then Attendant Recall (if the call  
is attendant-extended). The same sequence is used when Call Forward by  
Call Type is active for the customer.  
Nortel Communication Server 1000  
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122 Call Forward by Call Type  
Call Forward No Answer, Second Level  
To implement CFCT for Second Level Call Forward No Answer eligible  
calls, the originating party’s call type is checked. If it is internal, the call is  
forwarded to the Flexible Call Forward No Answer DN (FDN). If it is external,  
the call is forwarded to the External Flexible DN (EFD).  
Call Forward Save on SYSLOAD  
The Call Forward status of each telephone can be saved as part of the data  
dump routine and reinstated following a SYSLOAD operation.  
Call Forward, Break-In and Hunt Internal/External Network Wide  
If the Internal/External definition in LD 15 is set to YES, a call is treated as  
internal or external on a network wide basis.  
Call Redirection by Time of Day  
Call Forward by Call Type (CFCT) takes precedence over Call Redirection  
by Time of Day.  
If Call Forward by Call Type (CFCT) is enabled with Call Forward No  
Answer (CFNA) and Call Redirection by Time of Day (CRTOD), unanswered  
internal calls receiving CFNA are routed to the Flexible CFNA DN, Hunt  
DN, Alternate Flexible CFNA DN or Alternate Hunt DNs. External calls are  
routed in the same manner.  
If CFNA is enabled with Hunting by Call Type and Call Redirection by Time  
of Day (CRTOD), unanswered internal calls are redirected to the Hunt DN  
or Alternate Hunt DN during the alternative time. External calls are routed  
in the same manner. The alternate time is defined on the called DN’s  
data block.  
Calling Party Name Display Denied  
During a Call Forward or Call Transfer, the calling party digits and  
forwarding/transferring party digits are displayed on the terminating  
telephone. This display is allowed or denied depending on the Class of  
Service of the calling telephone and the forwarding/transferring telephone.  
The name of the forwarding/transferring telephone is not displayed on the  
calling and terminating telephone.  
Calling Party Privacy  
When an incoming trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the tandem node also has  
Calling Party Privacy (CCP) provisioned.  
Nortel Communication Server 1000  
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Feature interactions 123  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (for  
example, at the tandem node) from being displayed on the terminating  
telephone. In this case, the forwarding station must include the CPP in the  
forwarding DN (such as *67 + ACOD + the DN on the terminating node).  
Call Transfer  
Network Call Transfer  
Calls modified by Call Transfer and Network Call Transfer receive CFCT  
treatment. If party A (telephone or trunk) calls party B, and B transfers to  
party C, the forwarding DN and Class of Service are obtained from party C.  
Call Waiting Redirection  
If Call Forward and Hunt by Call Type (CFCT) is enabled with Call Forward  
No Answer and Call Waiting Redirection, "no answer" internal calls receiving  
Call Waiting treatment are routed for CFNA treatment to the Flexible CFNA  
DN (FDN) or Hunt DN, and "no answer" external calls are routed for CFNA  
treatment to the External Flexible CFNA DN (EFD) or External Hunt DN  
(EHT).  
Conference  
Calls modified by Conference receive CFCT treatment for the conferenced  
telephone. If party A calls party B, and B tries to conference in party C,  
the forwarding DN and Class of Service are that of C. For example, Joan  
and Bob are in conversation, and they try to conference in Mack. Mack is  
not at his desk, so the attempted conference call is sent to the destination  
associated with Mack’s telephone.  
Direct Inward Dialing (DID)  
Eligibility of a DID call for Call Forward by Call Type is determined by  
allowing or denying the type of call in the Customer Data Block (FNAD  
prompt). The decision to treat a DID call as internal or external is made on  
a trunk route basis.  
Group Hunting Queuing Limitation Enhancement  
An external call is made to the PLDN. An idle group hunt list member  
station is rung but does not answer. If the member station has Call Forward  
No Answer (FNA) or Call Forward by Call Type Allowed (CFTA) Class of  
Service, then the call is transferred to the attendant after the number of ring  
cycles defined for Call Forward No Answer has been reached. If the call  
is an internal call, then the system searches for another idle group hunt  
list member.  
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124 Call Forward by Call Type  
ISDN Semi Permanent Connections for Australia  
ISPC calls are handled according to the configuration of the route  
associated to the phantom trunk TN. This configuration is independent of  
the route associated to the real TN.  
Message Center  
Message Center uses the Flexible Call Forward No Answer DN (FDN) of the  
called telephone to route no answer calls. If CFCT is enabled, unanswered  
internal calls use the FDN to route a call. Unanswered external calls use the  
External Flexible DN (EFD) to route a call.  
Multiple Appearance Directory Numbers  
Call redirection parameters like Call Forward No Answer are derived  
from the TN data block of the prime appearance of the called Multiple  
Appearance Directory Number. If there is more than one prime appearance,  
the parameters are selected from the last TN in the DN block.  
If more than one prime appearance of a MADN exists, the following  
information must be considered prior to configuring call redirection  
parameters for MADNs.  
The DN Block organizes MADN information in numerical TN order. The TN  
with the highest numerical value (000-0-06-03) is placed at the beginning of  
the list. The list then continues in descending order with the lowest numerical  
TN (000-0-03-01) at the end of the list. Service change activity affects the  
organization of the DN list as described in the following paragraphs.  
•
If a telephone undergoes Service Change, its TN is moved to the  
beginning of the DN list, irrespective of the numerical value. This  
telephone remains at the beginning of the list until another service  
change or a SYSLOAD.  
•
If a DN appears on analog (500/2500 type) telephones, and Meridian  
1 proprietary telephones, the analog (500/2500 type) telephones are  
listed in numerical TN order at the top of the list. Meridian 1 proprietary  
telephones are listed in numerical TN order at the bottom of the list. A  
Service Change to an analog (500/2500 type) telephone moves its TN to  
the beginning of the list. A Service Change to a Meridian 1 proprietary  
telephone moves its TN to the end of the list.  
•
A SYSLOAD restructures the list back to numerical TN order, with  
analog (500/2500 type) telephones at the top and Meridian 1 proprietary  
telephones at the bottom. Call redirection parameters continue to be  
derived as described in the preceding paragraphs.  
Recovery on Misoperation of Attendant Console  
Call Forward takes precedence over the Misoperation feature.  
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Feature implementation 125  
Trunk Barring  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
Feature packaging  
Call Forward by Call Type is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Enable Call Forward by Call Type for a customer." (page 125)  
Enable Call Forward by Call Type for a customer.  
2. "LD 16 - Define a trunk route as internal or external for Call Forward  
by Call Type." (page 126)  
Define a trunk route as internal or external for Call Forward by Call Type.  
3. "LD 10 - Enable Call Forward by Call Type for analog (500/2500 type)  
telephones." (page 126)  
Enable Call Forward by Call Type for analog (500/2500 type) telephones.  
4. "LD 11 - Enable Call Forward by Call Type for Meridian 1 proprietary  
telephones." (page 126)  
Enable Call Forward by Call Type for Meridian 1 proprietary telephones.  
LD 15 - Enable Call Forward by Call Type for a customer.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change existing data.  
Call Redirection  
TYPE:  
CUST  
RDR  
Customer number  
0-99  
0-31  
Range for Large System and CS 1000E system.  
Range for Small System Media  
Gateway 1000B.  
- FNAD  
- FNAT  
(HNT)  
ATT  
NO  
Treatment for incoming DID calls.  
FDN  
(HNT)  
ATT  
NO  
Treatment for incoming external calls.  
FDN  
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126 Call Forward by Call Type  
Prompt  
Response  
Description  
- FNAL  
(HNT)  
ATT  
NO  
Treatment for incoming internal calls.  
FDN  
- CFNA  
1-(4)-15  
Number of ringing cycles for CFNA.  
LD 16 - Define a trunk route as internal or external for Call Forward by Call Type.  
Prompt  
REQ  
Response  
CHG  
Description  
Change existing data.  
TYPE  
CUST  
ROUT  
CDB  
Customer Data Block.  
xx  
Customer number, as defined in LD 15  
Route number  
0-511  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B  
Route class marked as (external) or internal.  
0-127  
RCLS  
(EXT) INT  
LD 10 - Enable Call Forward by Call Type for analog (500/2500 type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
Terminal number  
500  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
xxxx  
HUNT  
CLS  
Hunt DN for internal calls.  
(CFTD) CFTA  
(Deny) allow Call Forward by Call Type Telephone. Must have  
Hunting (HTA) and Call Forward No Answer (FNA) allowed.  
FTR  
EFD xxxx  
EHT xxxx  
FDN xxxx  
Flexible Call Forward No Answer DN for external calls. Hunt DN  
for external calls.  
Flexible Call Forward No Answer DN for internal calls.  
LD 11 - Enable Call Forward by Call Type for Meridian 1 proprietary telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal number  
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Feature operation 127  
Prompt  
Response  
Description  
l s c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
c u  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
xxxx  
FDN  
CLS  
Flexible Call Forward No Answer DN for internal calls.  
(CFTD) CFTA  
(Deny) allow Call Forward by Call Type Telephone. Must have  
Hunting (HTA) and Call Forward No Answer (FNA) allowed.  
xxxx  
EFD  
Flexible Call Forward No Answer DN for external calls.  
xxxx  
000  
HUNT  
Hunt DN for internal calls.  
Short Hunt for internal calls.  
xxxx  
000  
EHT  
LHK  
Hunt DN for external calls.  
Short Hunt for external calls.  
xx  
Last hunt key number for internal and external calls  
Feature operation  
No specific operating procedures are required to use this feature.  
Nortel Communication Server 1000  
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128 Call Forward by Call Type  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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129  
Call Forward Destination Deactivation  
Contents  
This section contains information on the following topics:  
"Feature description" (page 129)  
"Operating parameters" (page 130)  
"Feature interactions" (page 131)  
"Feature packaging" (page 132)  
"Feature implementation" (page 132)  
"Feature operation" (page 134)  
Feature description  
The existing Call Forward All Calls feature allows users to divert incoming  
calls from a telephone. The activation/deactivation of Call Forward All Calls  
must occur from the originating telephone. The Flexible Feature Codes  
and Remote Call Forward features allowed users the extended flexibility to  
activate/deactivate Call Forward All Calls from within the system, or outside  
the local network using Direct Inward System Access.  
Call Forward Destination Deactivation (CFDD) permits the call forwarded  
destination to deactivate the Call Forward All Calls functionality on the  
call forward station. As illustrated in Figure 1 "Call Forward Destination  
Deactivation Capability" (page 130), if telephone A is call forwarded to  
telephone B, then telephone B can deactivate call forward.  
This feature also allows a user to deactivate call forward by using Remote  
Call Forward deactivate Flexible Feature Code.  
In China, the Call Forward Destination Deactivation feature requires an  
octothorpe (#) as an end of dial delimiter when entering FFC’s to deactivate.  
Nortel Communication Server 1000  
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130 Call Forward Destination Deactivation  
Figure 1  
Call Forward Destination Deactivation Capability  
Operating parameters  
The feature is applicable to all systems.  
Call Forward Destination Deactivation is only supported on Call Forward.  
This feature is not supported on Internal Call Forward.  
The existing Call Forward All Calls features allows users to program a  
call forward station within a system switch or Public Switching Telephone  
Network. The Call Forward Destination Deactivation feature is designed for  
stand alone application only. Therefore, both the destination and originator  
must belong to the same customer on the system.  
The call forwarded destination can deactivate the Call Forward All Calls  
functionality. However, the call forwarded destination cannot activate the  
call forward functionality from the originating telephone unless using the  
RCFA FFC.  
Nortel Communication Server 1000  
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Feature interactions 131  
CFDD can be activated on proprietary, ISDN Basic Rate Interface and  
Analog (500/2500 type) telephones by dialing the CFDD FFC. 16-button  
Dual-Tone Multi-Frequency telephones can use one of the A,B,C or D  
function keys, configured as CFDD, or they can also dial CFDD FFC to  
use this feature.  
CFDD can be activated on Meridian proprietary, ISDN Basic Rae interface  
and Analog (500/2500 type) telephones by dialing the CFDD FFC. An  
analog 500-type telephone with a dial pulse Class of Service cannot dial  
an octothorpe (#) as the end of dial delimiter. To Activate CFDD, the call  
forwarded destination of an analog 500-type telephone has to dial the string  
of digits (as defined in LD 15) for the end of dial delimiter.  
An analog 500-type telephone with a dial pulse Class of Service cannot  
dial an octothorpe (#) as the end of dial delimiter. To activate CFDD on an  
analog 500-type telephone, the dial string digits (the STRG prompt in LD  
15) must be configured for the end of dial delimiter.  
If the string to indicate end of dialing (STRG prompt in LD 15) is defined,  
then analog (500/2500 type), 16-button DTMF, ISDN BRI and proprietary  
telephones must dial string digits as an end of dial delimiter to activate  
CFDD.  
In China, to activate CFDD a user must dial an octothorpe (#) as an end  
of dial delimiter. In this market, an analog 500-type telephone does not  
support this feature.  
An Automatic Call Distribution (ACD) agent can only activate this feature  
from their personal Directory Number key. This feature cannot be activated  
on the ACD in calls key.  
If the call forward station has a Prime DN and Secondary DN defined,  
then the Call Forward Destination Deactivation feature only considers the  
Prime DN to forward a call. Therefore, during the feature operation, the call  
forwarded destination’s dialed DN of telephone A is compared with the call  
forward station’s Prime DN.  
Feature interactions  
Call Forward All Calls  
If a user’s call forwarded Directory Number (DN) is defined as DN of  
telephone B and telephone A dials the CFW FFC to activate call forward,  
then telephone A gets forwarded to telephone B. Telephone B can deactivate  
CFW on telephone A by dialing the CFDD FFC.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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132 Call Forward Destination Deactivation  
Call Forward, Remote  
Remote Call Forward (RCFW) and Call Forward Destination Deactivation  
(CFDD) provide the same functionality but are activated differently. CFDD  
does not require the call forward station’s control password to deactivate the  
call forward functionality on the call forward station.  
The call forwarded destination can use the Remote Call Forward  
deactivation FFC as well as CFDD to deactivate the Call Forward All Calls  
functionality on the call forward station.  
Meridian Mail  
Meridian Mail cannot deactivate the CFW functionality on the call forward  
station by using CFDD FFC.  
Feature packaging  
Call Forward Destination Deactivation (CFDD) requires Flexible Feature  
Code (FFC)/China Flexible Feature Code (CHFFC) package 139.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Configure Dial String in Customer Data Block." (page 132)  
Configure Dial String in Customer Data Block.  
2. "LD 57 - Configure Flexible Feature Codes for Call Forward Destination  
Deactivation." (page 133)  
Configure Flexible Feature Codes for Call Forward Destination  
Deactivation.  
3. "LD 18 - Configure Call Forward Destination Deactivation FFC on  
16-button DTMF telephone." (page 134)  
Configure Call Forward Destination Deactivation FFC on 16-button  
DTMF telephone.  
The Call Forward All Calls feature is configured in LD 10 for Analog  
(500/2500 type) telephones and LD 11 for proprietary telephones.  
LD 15 - Configure Dial String in Customer Data Block.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change existing data block.  
Flexible Feature Code gate opener.  
Customer number  
TYPE:  
CUST  
FFC  
0-99  
Range for Large System and CS 1000E system.  
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Feature implementation 133  
Prompt  
Response  
Description  
0-31  
Range for Small System Media  
Gateway 1000B.  
...  
- FFCS  
- - STRL  
- - STRG  
YES  
1-3  
Change end of dialing digits.  
Number of digits to indicate end of dialing.  
xxx  
String to indicate end of dialing. Outpulsing of Asterisk (*) and  
Octothorpe (#) (OPAO) package 104 is required to out-pulse  
(*) and (#) in the string.  
The asterisk (*) used to introduce a pause while out-pulsing  
digits is supported on analog and DTI trunks, but not supported  
on ISDN trunks. On ISDN trunks, if the OPAO feature is  
enabled, the asterisk (*) is outpulsed as a called party digit.  
LD 57 - Configure Flexible Feature Codes for Call Forward Destination Deactivation.  
Prompt  
REQ  
Response  
CHG  
Description  
Change.  
TYPE  
CUST  
FFCT  
FFC  
Flexible Feature Codes data block.  
Customer number, as defined in LD 15  
xx  
(NO) YES  
Flexible Feature Confirmation Tone.  
YES = confirmation tone is required.  
CODE  
DEAF  
xxxx  
Deactivate Feature.  
- DEAF  
CODE  
Enter Flexible Feature Code on a telephone.  
Call Forward All Calls Activate Code.  
Enter Flexible Feature Code to activate.  
Call Forward All Calls Deactivation Code.  
Enter Flexible Feature Code to deactivate.  
Call Forward All Calls Verify Code.  
Enter Flexible Feature Code to verify.  
Call Forward All Calls Destination Deactivation Code.  
Enter Flexible Feature Code.  
CFWA  
xxxx  
- CFWA  
CODE  
CFWD  
xxxx  
- CFWD  
CODE  
CFWV  
xxxx  
- CFWV  
CODE  
CFDD  
xxxx  
- CFDD  
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134 Call Forward Destination Deactivation  
LD 18 - Configure Call Forward Destination Deactivation FFC on 16-button DTMF telephone.  
Prompt  
REQ  
Response  
NEW CHG  
ABCD  
Description  
Add, or Change 16-button data block.  
16-button data block.  
TYPE  
TBNO  
DFLT  
PRED  
1-254  
Number of ABCD Table to be added or changed.  
Number of default function table.  
1-254  
YES  
Function table is changed for pre-dial.  
NO = default mnemonics are used.  
- A  
- B  
...  
CFDD  
CFWA  
Call Forward Destination Deactivation FFC assignment of key.  
Call Forward All Call Activation FFC assignment of key.  
Call Forward Destination Deactivation FFC function can be assigned to any A, B, C or D key of the  
16-button DTMF telephone.  
ISDN BRI telephones can deactivate the Call Forward All Call feature. To  
set up the digital subscriber loop and terminal service profile for a BRI  
telephone refer to Overlay 27.  
Feature operation  
To enable the Call Forward Destination Deactivation feature, complete the  
following:  
Step Action  
1
2
3
Go off-hook on the "call forward to" Directory Number of the call  
forwarded telephone and listen for dial tone.  
Dial the CFDD FFC followed by DN of the call forward originator  
and end of dial delimiter.  
Response provided.  
—End—  
The following responses are provided to the user of the call forwarded  
destination.  
1. If originator’s call forward DN is the same as active DN of destination  
then the call forward feature on originator is deactivated. If the  
confirmation tone in LD 57 is enabled, then a confirmation tone or  
speech is provided to the destination telephone. Otherwise, silence  
is provided.  
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Feature operation 135  
2. If the originator’s call forward DN does not match the active DN of  
the destination, then an overflow tone is provided to the destination  
telephone.  
3. If the Call Forward All Calls functionality on the originator telephone is  
already deactivated, then an overflow tone is provided to the destination  
telephone.  
4. If the originator does not have call forward all calls defined, then an  
overflow tone is provided to the destination telephone.  
16-Button DTMF telephone  
To activate CFDD on this telephone, the user must press one of the ABCD  
function keys that is defined as CFDD FFC, followed by DN of call forward  
telephone and end of dial delimiter.  
Deactivating Multiple Appearance DN  
The Call Forward Destination Deactivation feature operation remains the  
same. However, if the call forward station is a Multiple Appearance DN  
(MADN) telephone, then the station’s Prime DN is considered to find the  
Call Forward All Calls functionality for deactivation.  
If more than one MADN call forward stations have Call Forward All Calls  
defined and the call forward DN on one or more MADN call forward stations  
matches the active DN of telephone B, then the call forward functionality on  
one or more MADN call forward stations is deactivated.  
Any one of MADN call forwarded destination station is allowed to deactivate  
the call forward function on the call forward station by using the CFDD FFC.  
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136 Call Forward Destination Deactivation  
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137  
Call Forward External Deny  
Contents  
This section contains information on the following topics:  
"Feature description" (page 137)  
"Operating parameters" (page 138)  
"Feature interactions" (page 138)  
"Feature packaging" (page 139)  
"Feature implementation" (page 139)  
"Feature operation" (page 140)  
Feature description  
This enhancement provides the option to restrict, on a per-telephone basis,  
the DN that can be programmed for Call Forward All Calls to internal DNs  
only. Internal DNs are defined as:  
•
•
•
•
DNs that terminate on an analog (500/2500 type) telephone  
DNs that terminate on a Meridian 1 proprietary telephone  
DNs that terminate on a data terminal defined in LD 10 or LD 11  
Attendant DNs or Centralized Attendant Service (CAS) local attendant  
DNs  
•
•
Listed DNs (LDNs)  
Message Center DNs as defined in LD 23  
External DNs include (but are not limited to) trunk access codes,  
Coordinated Dialing Plan (CDP) steering codes, Basic and Network  
Alternate Route Selection (BARS/NARS) access codes, Electronic Switched  
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138 Call Forward External Deny  
Network (ESN) Location Codes, non-message center Automatic Call  
Distribution (ACD) numbers, Call Park numbers, and Direct Inward Services  
Access numbers.  
When Call Forward External Deny is enabled for a telephone:  
•
A user trying to forward calls from an analog (500/2500 type) telephone  
to an external DN receives overflow tone. The telephone is not call  
forwarded.  
•
A user trying to forward calls from a Meridian 1 proprietary telephone  
to an external DN receives overflow tone and the lamp associated with  
the Call Forward key of the telephone flashes. The telephone is not  
call forwarded.  
•
•
A user trying to forward calls from a Meridian digital or a display  
telephone to an external DN receives overflow tone. The telephone is  
not call forwarded and the following message is displayed on M2317  
telephones:  
— Release and try again  
A user trying to forward calls from a data module to an external DN does  
not receive overflow tone. Calls are not forwarded and the following  
message is displayed on M2317 telephones:  
— Invalid data forward number  
Operating parameters  
External DNs cannot be used with Call Forward All Calls if Call Forward  
External Deny is enabled for the telephone.  
Both ESN access codes and CDP steering codes are considered external  
DNs, and cannot be used as a Call Forward All Calls DN if Call Forward  
External is denied for the telephone.  
The number of digits specified in LD 10 or LD 11 for the Call Forward DN  
must be equal to or greater than the number of digits of any other internal  
DN.  
Attendant Administration cannot change Call Forward External Deny Class  
of Service.  
Feature interactions  
Automatic Call Distribution (ACD)  
If Call Forward External Deny (CFXD) is enabled, Call Forward to an ACD  
DN is allowed only if the ACD DN is a message center.  
Nortel Communication Server 1000  
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Feature implementation 139  
Call Forward All Calls  
This feature overrides other Call Forward All Calls parameters. For example,  
if Call Forward to Trunk Access Code (CFTA) is allowed for the customer,  
but Call Forward External Deny (CFXD) is enabled for the telephone, CFXD  
takes precedence and call forwarding to a trunk access code is denied.  
Calling Party Privacy  
If an incoming ISDN trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the outgoing trunk route on the  
tandem node also has CCP provisioned.  
If an incoming non-ISDN trunk call is forwarded to a trunk, the outgoing  
trunk call from the tandem node will carry the Privacy Indicator if the  
outgoing trunk route on the tandem node has the TCPP option set.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (that is,  
at the tandem node) from being displayed on the terminating telephone. In  
this case, the forwarding station must include the CPP in the forwarding DN  
(such as *67 + ACOD + the DN on the terminating node).  
Network Call Forward  
Call Forward External Deny restricts a telephone from being forwarded  
unconditionally to a number that is not on the home switch. Therefore, Call  
Forward External Deny and the Integrated Services Digital Network Primary  
Rate Interface (ISDN PRI) feature Network Call Forward are mutually  
exclusive.  
Recovery on Misoperation of Attendant Console  
Call Forward takes precedence over the Misoperation feature.  
Trunk Barring  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 10 - Allow/deny Call Forward External Deny for analog (500/2500  
type) telephones." (page 140)  
Nortel Communication Server 1000  
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140 Call Forward External Deny  
Allow/deny Call Forward External Deny for analog (500/2500 type)  
telephones.  
2. "LD 11 - Allow/deny Call Forward External Deny for Meridian 1  
proprietary telephones." (page 140)  
Allow/deny Call Forward External Deny for Meridian 1 proprietary  
telephones.  
LD 10 - Allow/deny Call Forward External Deny for analog (500/2500 type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
Terminal number  
500  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
CFXA  
Allow Call Forward to an external DN CFXD = Deny Call  
Forward to an external DN (default).  
LD 11 - Allow/deny Call Forward External Deny for Meridian 1 proprietary telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal number  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
CFXA  
Allow Call Forward to an external DN.  
CFXD = Deny Call Forward to an external DN (default).  
Feature operation  
No specific operating procedures are required to use this feature.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
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141  
Call Forward No Answer, Second Level  
Contents  
This section contains information on the following topics:  
"Feature description" (page 141)  
"Operating parameters" (page 143)  
"Feature interactions" (page 143)  
"Feature packaging" (page 147)  
"Feature implementation" (page 147)  
"Feature operation" (page 149)  
Feature description  
Second Level Call Forward No Answer enhances Flexible Call Forward  
No Answer by forwarding unanswered calls twice. The following example  
best illustrates this enhancement.  
Party A places a call to extension 5000, which does not answer. Extension  
5000 has Call Forward No Answer (CFNA) allowed and extension 6000  
defined as its CFNA number. The call forwards to extension 6000. This is  
the first level CFNA.  
Extension 6000 also does not answer the call. This telephone has a Call  
Forward No Answer and Second Level Call Forward No Answer allowed  
Class of Service (FNA and SFA). As it has a CFNA number of 7000,  
it forwards there. This is the second level of Call Forward No Answer.  
Note that the forwarding DN is always obtained from the currently ringing  
telephone.  
If extension 7000 does not answer the call, one of two things may occur:  
•
If the original call is a Direct Inward Dialing (DID) or internal call, the  
forwarded call continues to ring until answered or the calling party  
disconnects.  
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142 Call Forward No Answer, Second Level  
•
If the original call is extended by the attendant console, Attendant Recall  
occurs.  
Second Level Call Forward No Answer uses the same customer-level timer  
as Flexible Call Forward No Answer to determine the number of rings before  
forwarding a call.  
Telephones with a message waiting allowed (MWA) Class of Service  
should have the Message Center DN defined as their FDN. Calls to these  
telephones forward to the Message Center and are not eligible for Second  
Level Call Forward No Answer.  
Call Forward No Answer Second Level for Message Waiting Allowed  
Telephones, enables an SFA Class of Service to be defined on telephones  
with a Message Waiting Allowed (MWA) Class of Service. Thus, a message  
waiting indication can be activated at the originally dialed DN for Second  
Level CFNA calls terminating at a message center.  
Requirements at the dialed DN for first-level CFNA are as follows:  
•
Flexible Call Forward No Answer or Hunting is allowed at the customer  
level for the incoming call type (DID, non-DID, or internal).  
•
•
The telephone has an FNA Class of Service.  
The terminating call has rung for the number of rings specified for CFNA  
or DFNA in the Customer Data Block (LD 15).  
•
The forwarding DN (Flexible Call Forward No Answer DN [FDN],  
Coordinated Dialing Plan DN [CDP DN], External Flexible DN [EFD],  
Hunting [HNT], or External Hunt [EHT]) must be distinct from the ringing  
DN and be a valid number within the system.  
Requirements at the originally called telephone DN for Second Level Call  
Forward No Answer are as follows:  
•
Flexible Call Forward No Answer or Hunting is allowed at the customer  
level for the incoming call type (DID, non-DID, or internal).  
•
•
The telephone has SFA and FNA Class of Service.  
Call Forward No Answer has occurred only once prior to ringing this  
telephone.  
•
The forwarding DN (FDN, EFD, Hunt, or EHT) must be distinct from the  
ringing DN and must be a valid number within the system.  
The order of precedence for activation of first level Call Forward No Answer  
is as follows:  
•
•
Call Forward All Calls  
Message Waiting  
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Feature interactions 143  
•
•
Call Forward No Answer, and  
Attendant Recall.  
The order of precedence for activation of Second Level Call Forward No  
Answer is as follows:  
•
•
•
Call Forward All Calls  
Second Call Forward No Answer (CFNA calls only)  
Attendant Recall  
Operating parameters  
A maximum of two levels of Call Forward No Answer are allowed for an  
unanswered call.  
Calls directed to an attendant or Automatic Call Distribution (ACD) Message  
Center cannot have Second Level Call Forward No Answer.  
Attendant Administration cannot change the SFA/SFD Class of Service.  
Error messages are generated if changes made to the Forward No Answer  
or Hunt Class of Service conflict with the SFA/SFD Class of Service.  
Feature interactions  
Automatic Timed Reminders  
When Call Forward No Answer is activated on a telephone, the slow answer  
timer begins only after the call reaches its final destination.  
Call Detail Recording on Redirected Incoming Calls  
The Call Detail Recording on Redirected Incoming Calls feature does not  
affect how these features operate; however, it does provide information  
about the answering party in the CDR ID field if incoming calls have been  
redirected by any one of these features.  
Call Forward All Calls  
Second Level Call Forward No Answer uses the final (ringing) telephone in  
the chain to obtain Class of Service and forwarding DN information.  
First level treatment operates in the following manner. Suppose that Party A  
calls Party B, and Party B has programmed Call Forward All Calls to Party  
C. Flexible Call Forward No Answer will forward a No Answer call at Party C  
to the forwarding directory number associated with Party B, the dialed DN.  
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144 Call Forward No Answer, Second Level  
Call Forward by Call Type  
To implement Call Forward by Call Type for Second Level Call Forward No  
Answer eligible calls, the originating party’s call type is checked. If it is  
internal, the call is forwarded to the Flexible Call Forward No Answer DN  
(FDN). If it is external, the call is forwarded to the External Flexible DN  
(EFD).  
Call Forward No Answer  
Second Level Call Forward No Answer applies to the Hunt and Flexible Call  
Forward No Answer options. This is implemented by defining the FNAD,  
FNAT, or FNAL prompts in LD 15 as FDN or HNT. If the attendant option is  
defined, an unanswered call goes to the attendant queue and is not eligible  
for Second Level Call Forward No Answer.  
Call Redirection by Time of Day  
Existing Second Level CFNA allows unanswered calls to receive Call  
Forward No Answer treatment twice. Call Redirection by Time of Day  
(CRTOD) parameters are obtained from the last rung Directory Number. A  
maximum of two levels of CFNA is allowed for an unanswered call.  
Call Waiting Redirection  
The existing Second Level CFNA treatment is applicable to Call Waiting  
calls redirected by CFNA (first level) with the Call Waiting Redirection  
feature which are still not answered at the last rung DN.  
Calling Party Privacy  
When an incoming trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the tandem node also has  
Calling Party Privacy (CCP) provisioned.  
If an incoming non-ISDN trunk call is forwarded to a trunk, the outgoing  
trunk call from the tandem node will carry the Privacy Indicator if the  
outgoing trunk route on the tandem node has the TCPP option set.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (for  
example, at the tandem node) from being displayed on the terminating  
telephone. In this case, the forwarding station must include the CPP in the  
forwarding DN (such as *67 + ACOD + the DN on the terminating node).  
Directory Number Delayed Ringing  
The Directory Number Delayed Ringer (DNDR) feature allows the SCN/MCN  
(non ringing keys) to actually ring after a definable period of time (DNDR  
prompt in LD 11). If the time before CFNA takes effect is less than the  
Nortel Communication Server 1000  
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Feature interactions 145  
DNDR time for a particular telephone, CFNA will forward this call before any  
SCN/MCN keys can ring on this telephone. Note that CFNA is defined in  
the number of rings and DNDR is defined in seconds.  
If the Forward DN telephone is busy or invalid when the call is forwarded,  
the call will return to the originally called telephone. However, the DNDR  
delay timer is reapplied to the called telephone if DNDR is defined.  
If a call is forwarded, as per existing operation, this call is treated as a  
new incoming call to the forward DN. For example, if the forward DN has  
a DNDR value defined, a new timer isgin timing according to the forward  
DN’s DNDR delay.  
Distinctive/New Distinctive Ringing  
The ringing cadence for all telephones in a chain of call redirections remains  
the same as for the original DN called.  
Flexible Call Forward No Answer  
If Second Level Call Forward No Answer is disabled, Flexible Call Forward  
No Answer operates as described.  
Group Hunt  
Second Level Call Forward No Answer will not be applied to calls that are  
Group Hunting.  
Hunting  
A forwarded call may be modified by Hunting if the Call Forward No Answer  
DN is busy. This call is eligible for Second Level Call Forward No Answer if  
the SFA Class of Service is allowed and a Call Forward No Answer DN has  
been defined for the last rung DN.  
If Group Hunting is active, Second Level CFNA is not applied.  
Message Centers  
There are three types of Message Centers:  
•
•
•
Automatic Call Distribution (ACD)  
Calls forwarded to an ACD Message Center are queued, so that no  
CFNA timeout occurs.  
Attendant  
Calls forwarded to an Attendant Message Center are queued, so no  
CFNA timeout occurs.  
DN  
An indirect call forwarded to a DN Message Center and not answered by  
an operator is forwarded to a second level if SFA for DN-MC.  
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146 Call Forward No Answer, Second Level  
It is recommended that DN Message Center stations be denied CFNA,  
Call Forward Busy (CFB), Call Forwarding (CFW), and Call Hunting  
(HUNT).  
Multiple Appearance Directory Numbers  
Call redirection parameters like Hunt and Call Forward No Answer are  
derived from the TN data block (LD 20 TNB) of the prime appearance of the  
called Multiple Appearance Directory Number (MADN). If there is more than  
one prime appearance, the parameters are selected from the last TN in the  
DN block for the DN (LD 22 DNB).  
If more than one prime appearance of a MADN exists, the following  
information must be considered prior to configuring call redirection  
parameters for MADNs.  
The DN Block organizes MADN information in numerical TN order. The TN  
with the highest numerical value (000-0-06-03) is placed at the beginning of  
the list. The list then continues in descending order with the lowest numerical  
TN (000-0-03-01) at the end of the list. Service change activity affects the  
organization of the DN list as described in the following paragraphs:  
•
If a telephone undergoes Service Change, its TN is moved to the  
beginning of the DN list, irrespective of the numerical value. This  
telephone remains at the beginning of the list until another Service  
Change or a SYSLOAD.  
•
If a DN is assigned as a Prime DN on a telephone and as a secondary  
DN on one or more telephones, the DN list is still organized as described  
in the preceding paragraphs. If only one prime appearance of a DN  
exists, however, call redirection parameters are derived from the TN of  
the prime appearance telephone, even though it may not be at the end  
of the list. A prime appearance is always the first TN used when the  
system looks for call redirection instructions.  
•
•
If a DN appears on analog (500/2500 type) telephones, and Meridian  
1 proprietary telephones, the analog (500/2500 type) telephones are  
listed in numerical TN order at the top of the list. Meridian 1 proprietary  
telephones are listed in numerical TN order at the bottom of the list. A  
service change to an analog (500/2500 type) telephone moves its TN to  
the beginning of the list. A Service Change to a Meridian 1 proprietary  
telephone moves its TN to the end of the list.  
A SYSLOAD restructures the list with analog (500/2500 type) telephones  
at the top and Meridian 1 proprietary telephones at the bottom. Call  
redirection parameters continue to be derived as described in the  
preceding paragraphs.  
Recovery on Misoperation of Attendant Console  
Call Forward takes precedence over the Misoperation feature.  
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Feature implementation 147  
Slow Answer Recall  
When a Call Forward No Answer call is unanswered at a telephone eligible  
for Second Level Call Forward No Answer, and the call was extended by an  
attendant, Second Level Call Forward No Answer takes precedence over  
Slow Answer Recall. If the telephone has a Second Level Call Forward No  
Answer Denied Class of Service, the system performs Slow Answer Recall  
for the unanswered call.  
Total Redirection Count  
If a call has attempted Call Forward No Answer and was extended by the  
attendant, the call will not be intercepted when the Total Redirection Count  
limit has been exceeded. The call will continue to ring the telephone until  
recalled to the attendant.  
If Overflow (OVF), Busy (BSY), or Source (SRCx) is configured as Intercept  
Treatments, a call attempting Call Forward No Answer, that exceeds the  
Total Redirection Count limit, will not be intercepted. Further redirections  
are prohibited and the call continues to ring the current telephone.  
Trunk Barring  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Assign Message Center to allow the Message Waiting  
indication." (page 148)  
Assign Message Center to allow the Message Waiting indication.  
2. "LD 10 - Add/change Second Level Call Forward No Answer for analog  
(500/2500 type) telephones." (page 148)  
Add/change Second Level Call Forward No Answer for analog (500/2500  
type) telephones.  
3. "LD 11 - Add/change Second Level Call Forward No Answer for Meridian  
1 proprietary telephones." (page 148)  
Add/change Second Level Call Forward No Answer for Meridian 1  
proprietary telephones.  
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148 Call Forward No Answer, Second Level  
LD 15 - Assign Message Center to allow the Message Waiting indication.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change existing data.  
TYPE:  
CUST  
FTR  
Features and options  
Customer number  
0-99  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B.  
(Exclude) include Message Center.  
0-31  
- OPT  
(MCX) MCI  
LD 10 - Add/change Second Level Call Forward No Answer for analog (500/2500 type)  
telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
Terminal number  
500  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
FTR  
(FND) FNA  
(MWD) MWA  
(SFD) SFA  
(Deny) allow Forward No Answer.  
(Deny) allow Message Waiting.  
(Deny) allow second level CFNA  
SFA can be implemented with an MWA Class of Service.  
Flexible Call Forward No Answer DN.  
FDN xxxx...x  
LD 11 - Add/change Second Level Call Forward No Answer for Meridian 1 proprietary  
telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal number  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
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Feature operation 149  
Prompt  
FDN  
Response  
Description  
xxx...x  
Flexible Call Forward No Answer DN.  
CLS  
(FND) FNA  
(MWD) MWA  
(SFD) SFA  
(Deny) allow Forward No Answer.  
(Deny) allow Message Waiting.  
(Deny) allow) Second Level CFNA  
SFA can be implemented with an MWA Class of Service.  
Feature operation  
No specific operating procedures are required to use this feature.  
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150 Call Forward No Answer, Second Level  
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151  
Call Forward No Answer/Flexible Call  
Forward No Answer  
Contents  
This section contains information on the following topics:  
"Feature description" (page 151)  
"Operating parameters" (page 152)  
"Feature interactions" (page 153)  
"Feature packaging" (page 161)  
"Feature implementation" (page 161)  
"Feature operation" (page 164)  
Feature description  
Call Forward No Answer automatically forwards unanswered calls to another  
DN. The customer can specify the number of rings (1 to 15) before the  
system invokes Call Forward No Answer. The default is four rings.  
Four options are available at the customer level for Call Forward No Answer:  
•
•
•
•
deny for all telephones  
route all unanswered calls to the attendant  
route all unanswered calls to the Hunt number defined for the telephone  
route all unanswered calls to the Flexible Call Forward No Answer DN  
defined for the telephone  
Flexible Call Forward No Answer allows the customer to specify, on a  
per-telephone basis, where an unanswered call should be routed. This is  
independent of the Hunt number assigned to the telephone. This capability  
is implemented on a per-customer basis and can be specified for Direct  
Inward Dialing (DID) and non-DID call types. When activated, a call to a  
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152 Call Forward No Answer/Flexible Call Forward No Answer  
telephone that does not answer within the specified number of ring cycles  
is forwarded to the Flexible Call Forward No Answer DN (FDN) associated  
with that telephone.  
The Flexible Call Forward No Answer operation applies only to individual  
DN calls of analog (500/2500 type) telephones, and not to Automatic Call  
Distribution (ACD) calls.  
A call is forwarded under the following conditions:  
•
The Class of Service of the dialed telephone is Forward No Answer  
allowed.  
•
•
•
Flexible Call Forward No Answer is enabled at the customer level.  
The call has rung the specified number of times.  
The Call Forward No Answer DN (FDN) is valid and has been assigned.  
System or telephone features such as Hunting and Call Forward All Calls  
may result in the presentation of a call to a telephone that is different from  
the dialed DN. In these cases, if the call is eligible for Flexible Call Forward  
No Answer, it is forwarded to the DN specified for the dialed DN, not the  
ringing DN.  
When you use Multiple Appearance DNs (MADNs), call redirection is  
determined based on the Terminal Number (TN) order in your DN block. To  
determine the TN order, print the DN block from LD 20 or LD 22 (TYPE  
= DNB). When a call comes in to a MADN, the system begins a search  
to determine how the call is handled. Using the TN list you printed, the  
system performs the following search, beginning at the bottom of the TN  
list and working up.  
Step Action  
1
2
Search for the first Prime DN appearance of the MADN with Call  
Forward All Calls activated.  
If there are no Prime DN appearances, the TN at the bottom of the  
list controls call redirection.  
The search does not necessarily determine the highest or lowest  
numerical TN.  
—End—  
Operating parameters  
Calls are forwarded one step only. For Call Forward No Answer  
enhancements, refer to the Call Forward, Second Level module.  
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Feature interactions 153  
Incoming calls on private lines with the Restricted Call Modification option  
enabled are not forwarded.  
Flexible Call Forward No Answer DN (FDN) can be assigned to telephones  
with Message Waiting Allowed Class of Service. This is irrespective of the  
telephone’s Class of Service and how forward no answer is specified in the  
Customer Data Block. Message Center always uses the FDN associated  
with the telephone to route unanswered calls.  
Feature interactions  
Advice of Charge for EuroISDN  
Calls charged with Advice of Charge that are either transferred, extended  
or redirected to another telephone using Call Forward No Answer are  
charged against the last telephone that answers the call and the controlling  
telephone releases.  
Attendant Administration  
Attendant Administration can assign and change a Flexible Call Forward No  
Answer DN with the function key on the attendant console.  
Attendant Alternative Answering  
When Attendant Alternative Answering (AAA) DN does not answer, the  
call can be forwarded by CFNA to the DN defined as the CFNA DN for the  
originally dialed DN. If the originally dialed DN is the attendant, the call is  
forwarded to the CFNA DN defined for the AAA DN.  
Attendant Blocking of Directory Number  
The Attendant Blocking of DN feature will override the Call Forward No  
Answer feature. If the blocked DN of the telephone has the Call Forward No  
Answer feature active when the SACP key is pressed to ring the DN, the  
DN will ring until answered or disconnected. No Call Forward No Answer is  
done for the Attendant Blocking of DN call.  
Attendant Break-In to Inquiry Calls  
The operation of Call Forward No Answer is overridden on a analog  
(500/2500 type) telephone that has inadvertently been placed on-hook  
during a Break-In conference to allow it to be re-rung by the attendant.  
If the controlling party goes on hook in a Break-In conference, and is being  
re-rung by the attendant, the ringing takes precedence over Call Forward  
No Answer that may be applied to the telephone.  
Attendant Overflow Position  
A call rerouted through Attendant Overflow Position will Call Forward to  
the forwarding DN only if it is the Prime DN or a single appearance DN on  
that telephone.  
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154 Call Forward No Answer/Flexible Call Forward No Answer  
Automatic Call Distribution  
The Flexible Call Forward No Answer operation does not apply to Automatic  
Call Distribution (ACD) calls.  
Automatic Set Relocation  
Calls will not forward no answer to a telephone that is being relocated  
Automatic Timed Recall  
Flexible Call Forward No Answer timing takes precedence over Automatic  
Timed Recall timing. Irrespective of the relative timeout intervals for each  
feature, ringing continues as long as allowed by Call Forward No Answer.  
Automatic Timed Reminders  
When Call Forward No Answer is activated on a telephone, the slow answer  
timer begins only after the call reaches its final destination.  
Call Detail Recording on Redirected Incoming Calls  
The Call Detail Recording on Redirected Incoming Calls feature does  
not affect how the Call Forward No Answer feature operates; however, it  
does provide information about the answering party in the CDR ID field if  
incoming calls have been redirected by any one of these features.  
Call Forward All Calls  
Call Forward All Calls may result in the presentation of a call to a telephone  
that is different from the dialed DN. In this case, if the call is eligible for  
Flexible Call Forward No Answer, it is forwarded to the DN specified for  
the dialed DN, not the ringing DN.  
Suppose that party A calls party B, and party B has programmed Call  
Forward All Calls to party C. Flexible Call Forward No Answer will forward a  
No Answer call at party C to the FDN associated with party B, the dialed DN.  
After the call is forwarded, the MARP TN for the dialed DN controls the call  
redirection for Flexible Call Forward No Answer.  
Call Forward by Call Type  
The sequence for forwarding unanswered calls is Call Forward All Calls,  
Message Waiting, Call Forward No Answer, then Attendant Recall (if the call  
is attendant-extended). The same sequence is used when Call Forward by  
Call Type is active for the customer.  
Call Forward/Hunt Override Via Flexible Feature Code  
Call Forward No Answer is overridden by the Call Forward/Hunt Override  
Via FFC feature, but there are no changes to the feature itself.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Feature interactions 155  
Call Forward No Answer, Second Level  
Second Level Call Forward No Answer applies to the Hunt and Flexible Call  
Forward No Answer options. This is implemented by defining the FNAD,  
FNAT, or FNAL prompts in LD 15 as FDN or HNT. If the attendant option is  
defined, an unanswered call goes to the attendant queue and is not eligible  
for Second Level Call Forward No Answer.  
Call Page Network Wide  
Call Page Network Wide (PAGENET) does not block a telephone from being  
programmed to Call Forward No Answer to an external Paging trunk. At  
call termination time, calls that are forwarded to an external PAGENET  
uncontrolled trunk are not blocked. However, calls forwarded to an external  
PAGENET controlled trunk are given access denied intercept treatment  
at the Paging node.  
Call Redirection by Time of Day  
Call redirection parameters for Call Forward No Answer are obtained from  
the originally dialed Directory Number. When Call Redirection by Time of  
Day (CRTOD) is activated, unanswered calls given CRTOD treatment are  
forwarded with CFNA according to the time of day. No changes are made to  
the existing CFNA feature.  
Call Waiting  
If a call to a telephone gets CFNA treatment to another telephone that is  
busy, Call Waiting and Camp-On do not apply. The call will attempt to  
terminate on the original DN again.  
Call Waiting Redirection  
Per existing Call Forward No Answer feature operation, the call redirection  
parameters for CFNA are obtained from the originally dialed DN for  
redirected calls.  
Existing Network CFNA treatment is applied to calls receiving Call Waiting  
treatment on telephones with CFNA and the Call Waiting Redirection feature  
enabled if the Call Waiting call is not answered before the expiration of the  
CFNA timer and the CFNA DN is on another node.  
Calling Party Privacy  
When an incoming trunk call with the Privacy Indicator is forwarded, the  
Privacy Indicator is tandemed to the far end to inhibit the display of the  
Calling Party Name or Number provided that the tandem node also has  
Calling Party Privacy (CCP) provisioned.  
The CCP code can also be stored on the forwarding DN. If the CPP is  
requested on the forwarding DN, the Privacy Indicator is outpulsed to the  
terminating node to inhibit the number of the forwarding telephone (for  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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156 Call Forward No Answer/Flexible Call Forward No Answer  
example, at the tandem node) from being displayed on the terminating  
telephone. In this case, the forwarding station must include the CPP in the  
forwarding DN (such as *67 + ACOD + the DN on the terminating node).  
Camp-On  
When the Call Forward No Answer timer expires for a ringing camped-on  
call, the call is given Attendant Recall treatment instead of Call Forward  
No Answer treatment.  
China - Attendant Monitor  
If an attendant attempts to monitor a DN which is Call Forwarded and is idle,  
idle DN treatment is given.  
China - Toll Call Loss Plan  
Toll pad switching is also provided after call forwarding has been completed.  
When the toll call is diverted, the diverted party’s pad level is switched back  
to its original value (unless it is an OPS station using dynamic switching).  
The Toll Loss Plan is applied again for the new call as if it is a direct call.  
For Call Transfer, it is provided after the transferring party completes the  
transfer and drops out. For Call Forward or Hunting, it is provided when the  
forwarding or hunting call is answered.  
Dial Access to Group Calls  
Call Forward No Answer cannot be applied to a Group Call.  
Departmental Listed Directory Number  
Call Forward No Answer to the attendant operates like Call Forward to 0,  
and are routed to any idle attendant console in the customer group.  
Directory Number Delayed Ringing  
The Directory Number Delayed Ringing (DNDR) feature allows the  
SCN/MCN (non ringing keys) to actually ring after a definable period of time  
(DNDR prompt in LD 11). If the time before CFNA takes effect is less than  
the DNDR time for a particular telephone, CFNA will forward this call before  
any SCN/MCN keys can ring on this telephone. Note that CFNA is defined  
in the number of rings and DNDR is defined in seconds.  
If the Forward DN telephone is busy or invalid when the call is forwarded,  
the call will return to the originally called telephone. However, the DNDR  
delay timer is reapplied to the called telephone if DNDR is defined.  
If a call is forwarded, as per existing operation, this call is treated as a  
new incoming call to the forward DN. For example, if the forward DN has  
a DNDR value defined, a new timer isgin timing according to the forward  
DN’s DNDR delay.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Feature interactions 157  
Direct Inward Dialing Call Forward No Answer Timer  
Call Forward No Answer takes precedence over the Message Center  
feature.  
Electronic Lock Network Wide/Electronic Lock on Private Lines  
For Call Forwarding, the COS and NCOS used for the forwarding call can be  
taken from either the forwarding telephone or from the forwarded telephone,  
depending on the option defined in the Customer Data Block.  
For example, telephone B call forwards all calls to an external trunk.  
Telephone A calls telephone B. If OPT = CFF in LD 15 (Call Forward  
forwarded to party’s COS and NCOS), the COS and NCOS of telephone B  
are used for forwarding the call to the trunk. If OPT = CFO (Call Forward  
originating party’s COS and NCOS), the COS and NCOS of telephone A  
are used for forwarding the call to the trunk.  
Group Call  
Group Call cannot be applied to Call Forward No Answer.  
Group Hunt  
Call Forward No Answer (CFNA) can optionally be configured to use a Pilot  
DN. This option is available when the HUNT DN or the FDN is defined as  
a Pilot DN.  
If an idle station attempted for termination has CFNA defined, then the  
station is rung. If the station does not answer within the customer specified  
number of ring cycles, then group hunting will continue with the next DN  
in the group. The calling party will continue to hear ring back tone until  
one of the termination conditions mentioned in the "Group Hunt" feature  
description (the last condition is not applicable in this case) is met, or until  
they releases the call.  
Group Hunting Queuing Limitation Enhancement  
An external call is made to the PLDN. An idle group hunt list member  
station is rung but does not answer. If the member station has Call Forward  
No Answer (FNA) or Call Forward by Call Type Allowed (CFTA) Class of  
Service, then the call is transferred to the attendant after the number of ring  
cycles defined for Call Forward No Answer has been reached. If the call  
is an internal call, then the system searches for another idle group hunt  
list member.  
Hot Line  
Any Hot Line telephone can be assigned Call Forward No Answer but it  
applies only to the two-way Hot Line capability.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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158 Call Forward No Answer/Flexible Call Forward No Answer  
Hunting  
Hunting may result in the presentation of a call to a telephone that is  
different from the dialed DN. In this case, if the call is eligible for Flexible  
Call Forward No Answer, it is forwarded to the DN specified for the dialed  
DN, not the ringing DN.  
Suppose that party A calls to busy party B, and party B has programmed  
Hunting to party C. Flexible Call Forward No Answer forwards a No Answer  
call at party C to the FDN associated with party B, the dialed DN.  
After the call is forwarded, the MARP TN for the dialed DN controls the call  
redirection for Flexible Call Forward No Answer.  
ICP Network Screen Activation, Flexible DN, Meridian Mail Interactions  
When a call redirected by Call Forward All Calls, Call Forward No Answer,  
Call Forward Busy, or Hunt terminates on an Intercept Computer (ICP)  
position, a redirected message identification "50" is sent to the ICP  
computer, when the call is answered.  
Incoming Call Indicator Enhancement  
When a DID call to a station that is unrestricted from receiving DID calls  
(UDI Class of Service) is forwarded to a UDI station due to Call Forward No  
Answer, the call is not RDI-intercepted to the attendant. The dialed party  
continues to ring. If the call has been forwarded to the attendant, the Call  
Forward No Answer ICI lights up, and not the RDI-intercept ICI.  
Listed Directory Numbers, Network Wide  
A Listed Directory Number (LDN) that is assigned to an Incoming Call  
Indicator (ICI) has a higher priority than a CFNA ICI. When a call is  
forwarded to an LDN through Flexible DN, the call is presented on an LDN  
ICI.  
Meridian Mail Operator Revert  
The Called Party ID can be passed along from the ACD Message Center  
when Operator Revert is activated. The attendant can now activate the  
Message Waiting key for the Called Party while active on the redirected call  
by pressing the Message Indicator key.  
For example, Party A calls Party B, which Call Forward No Answers to  
Meridian Mail. Party A dials 0 and is transferred to a message center with  
"live" agents. The agent receiving the call sees information for Party B along  
with the information for Party A, the calling party.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Feature interactions 159  
Multi-Party Operations  
For Call Transfer with Ring No Answer (RGNA) if the user has selected an  
option other than Standard, the optional treatment has priority over the  
CFNA option selected in the LD 15. If the user has chosen the standard  
option for RGNA, the call is treated as a normal CFNA call, and handled  
according to the options selected for CFNA in LD 15. Once the call is routed  
to a Night DN during recovery of a failed operation and the Night DN does  
not answer, the call is treated according to the NFNA and FDN options  
chosen for the Night DN. The Night DN can use flexible CFNA DN in two  
levels. MPO misoperation does not change the operation of the DNFD timer  
if one has been configured in LD 15.  
Multiple Appearance Directory Number Redirection Prime  
The MARP TN always controls the call redirection for Call Forward No  
Answer.  
•
•
•
If a DN is assigned as a Prime DN on a telephone and as a secondary  
DN on one or more telephones, the DN list is still organized as described  
in the preceding paragraphs. If only one prime appearance of a DN  
exists, however, call redirection parameters are derived from the TN of  
the prime appearance telephone, even though it may not be at the end  
of the list. A prime appearance is always the first TN used when the  
system looks for call redirection instructions.  
If a DN appears on analog (500/2500 type) telephones, and Meridian  
1 proprietary telephones, the analog (500/2500 type) telephones are  
listed in numerical TN order at the top of the list. Meridian 1 proprietary  
telephones are listed in numerical TN order at the bottom of the list. A  
service change to an analog (500/2500 type) telephone moves its TN to  
the beginning of the list. A service change to a Meridian 1 proprietary  
telephone moves its TN to the end of the list.  
A SYSLOAD restructures the list back to numerical TN order with  
analog (500/2500 type) telephones at the top and Meridian 1 proprietary  
telephones at the bottom. Call redirection parameters continue to be  
derived as described in the preceding paragraphs.  
Network Intercom  
Hot Type I calls respect or override all kinds of Call Forward features (Busy,  
No Answer, All Calls, Internal, etc.) according to per-set definitions. If Call  
Forward is respected, the call becomes a normally dialed call and the  
originator will receive the appropriate indication on their display.  
Network-Wide Listed Directory Number  
A Listed Directory Number (LDN) ICI has a higher priority than a Call  
Forward No Answer ICI. When a call is forwarded to an LDN through  
Flexible DN, the call is presented on an LDN ICI.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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160 Call Forward No Answer/Flexible Call Forward No Answer  
Night Service enhancements  
Any call which has been presented to the Attendant Overflow Position  
cannot be removed from the console and re-queued by pressing the Make  
Set Busy (MSB) key. The call will only be removed if the Attendant Forward  
No Answer feature is active, and the Attendant Forward No Answer Timer  
has timed out. In this case, the call is re-queued and the Attendant Overflow  
Position is idled.  
Periodic Pulse Metering  
Metered calls transferred or extended from one station to another using the  
Call Forward No Answer are charged against the last station at which the  
call is answered as the controlling station releases. The last party to forward  
a call onto a metered Periodic Pulse Metering trunk is charged.  
Recall to Same Attendant  
If the attendant does not answer a call and the Attendant Forward No  
Answer feature is equipped, the console is forced into the Position Busy  
state and the call routed to the first available idle attendant.  
Recorded Announcement for Calls Diverted to External Trunks  
Recorded Announcement for Calls Diverted to External Trunks (RANX) is  
activated if the call is forwarded to an outgoing external CO trunk with the  
RANX feature active.  
Recovery on Misoperation of Attendant Console  
Call Forward No Answer takes precedence over the Misoperation feature.  
Ring Again on No Answer  
If an unanswered call is forwarded to another station by Call Forward No  
Answer, Ring Again on No Answer is applied to the originally dialed station.  
Slow Answer Recall for Transferred External Trunks  
If the ringing station to which the call has been transferred has Call Forward  
No Answer active, the call is transferred to the call forward DN after the  
specified number of ring cycles.  
Total Redirection Count  
If a call has attempted Call Forward No Answer and was extended by the  
attendant, the call will not be intercepted when the Total Redirection Count  
limit has been exceeded. The call will continue to ring the telephone until  
recalled to the attendant.  
If Overflow (OVF), Busy (BSY), or Source (SRCx) is configured as Intercept  
Treatments, a call attempting Call Forward No Answer, that exceeds the  
Total Redirection Count limit, will not be intercepted. Further redirections  
are prohibited and the call continues to ring the current telephone.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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Feature implementation 161  
Trunk Barring  
If an Originating Trunk Connection is forwarded to a barred route, it receives  
the intercept treatment specified in the Customer Data Block.  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
Task summary list  
The following is a summary of the tasks in this section:  
1. "LD 15 - Define Call Forward No Answer for a customer." (page 161)  
Define Call Forward No Answer for a customer.  
2. "LD 10 - Add/change Flexible Call Forward No Answer for analog  
(500/2500 type) telephones." (page 162)  
Add/change Flexible Call Forward No Answer for analog (500/2500  
type) telephones.  
3. "LD 11 - Add/change Flexible Call Forward No Answer for Meridian 1  
proprietary telephones." (page 163)  
Add/change Flexible Call Forward No Answer for Meridian 1 proprietary  
telephones.  
4. "LD 10 - Implement Call Forward No Answer to the Hunt DN on analog  
(500/2500 type) telephones." (page 163)  
Implement Call Forward No Answer to the Hunt DN on analog (500/2500  
type) telephones.  
5. "LD 11 - Implement Call Forward No Answer to the Hunt DN on Meridian  
1 proprietary telephones." (page 163)  
Implement Call Forward No Answer to the Hunt DN on Meridian 1  
proprietary telephones.  
LD 15 - Define Call Forward No Answer for a customer.  
Prompt  
REQ:  
Response  
CHG  
Description  
Change.  
TYPE:  
CUST  
ATT_DATA  
Attendant console options  
Customer number  
0-99  
0-31  
Range for Large System and CS 1000E system.  
Range for Small System and Media Gateway 1000B.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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162 Call Forward No Answer/Flexible Call Forward No Answer  
Prompt  
Response  
Description  
- ICI  
xx CFN  
Attendant Incoming Call Indicator for Call Forward No Answer,  
where:  
xx = key number (00-19).  
TYPE  
RDR  
- FNAD  
(HNT)  
ATT  
FDN  
NO  
Forward No Answer DID calls to the Hunt number.  
Forward No Answer DID calls to the attendant.  
Forward No Answer DID calls to the Flexible CFNA DN.  
No Answer DID calls are not forwarded.  
- FNAT  
- FNAL  
(HNT)  
ATT  
FDN  
NO  
Forward No Answer external calls to the Hunt number.  
Forward No Answer external calls to the attendant.  
Forward No Answer external calls to the Flexible CFNA DN.  
No answer external calls are not forwarded.  
(HNT)  
ATT  
FDN  
NO  
Forward No Answer local calls to the Hunt number.  
Forward No Answer local calls to the attendant.  
Forward No Answer local calls to the Flexible CFNA DN.  
No Answer local calls are not forwarded.  
- CFNA  
- CFN0  
1-(4)-15  
Number of ringing cycles before No Answer calls are forwarded  
(default is 4).  
1-(4)-15  
Number of normal rings for CFNA, Option 0.  
CFNA has three ringing cycle options. Refer to the User  
Selectable Call Redirection feature in this technical document  
for more information.  
- CFN1  
- CFN2  
1-(4)-15  
1-(4)-15  
Number of normal rings for CFNA, Option 1.  
Number of normal rings for CFNA, Option 2.  
LD 10 - Add/change Flexible Call Forward No Answer for analog (500/2500 type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
Terminal number  
500  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
CLS  
FTR  
(FND) FNA  
(Deny) allow Call Forward No Answer.  
FDN xxxx...x  
Flexible Call Forward No Answer DN (if the DN Expansion  
package is equipped, the DN can have up to 13 digits).  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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Feature implementation 163  
LD 11 - Add/change Flexible Call Forward No Answer for Meridian 1 proprietary telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal number  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
xxx...x  
(FND) FNA  
FDN  
CLS  
Flexible Call Forward No Answer DN (if the DN Expansion  
package is equipped, the DN can have up to seven digits).  
(Deny) allow Call Forward No Answer.  
LD 10 - Implement Call Forward No Answer to the Hunt DN on analog (500/2500 type) telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
Telephone type.  
Terminal number  
500  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
xxxx  
HUNT  
CLS  
Hunt DN where a No Answer call is to be routed (if the DN  
Expansion package is equipped, the DN can have up to 10  
digits).  
(FND) FNA  
(Deny) allow CFNA.  
LD 11 - Implement Call Forward No Answer to the Hunt DN on Meridian 1 proprietary telephones.  
Prompt  
REQ:  
TYPE:  
TN  
Response  
CHG  
Description  
Change existing data.  
a...a  
Telephone type. Type ? for a list of possible responses.  
Terminal number  
l s c u  
c u  
Format for Large System and CS 1000E system,  
where l = loop, s = shelf, c = card, u = unit.  
Format for Small System and Media Gateway 1000B where c =  
card and u = unit.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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164 Call Forward No Answer/Flexible Call Forward No Answer  
Prompt  
CLS  
Response  
(FND) FNA  
xxxx  
Description  
(Deny) allow CFNA.  
HUNT  
Hunt DN where a No Answer call is to be routed (if the DN  
Expansion package is equipped, the DN can have up to 10  
digits).  
Feature operation  
No specific operating procedures are required to use this feature.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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165  
Call Forward Save on SYSLOAD  
Contents  
This section contains information on the following topics:  
"Feature description" (page 165)  
"Operating parameters" (page 165)  
"Feature interactions" (page 165)  
"Feature packaging" (page 166)  
"Feature implementation" (page 166)  
"Feature operation" (page 166)  
Feature description  
This feature enables telephones to have their Call Forward (CFW) status  
saved as part of the data dump routine, thereby allowing the telephone to  
have its CFW status reinstated following a SYSLOAD. Whether a telephone  
has Call Forward activated following a SYSLOAD is dependant on the  
response to the Call Forward Save (CFWS) prompt in LD 17, and the status  
of the CFW as of the last successful data dump:  
•
If CFWS is set to NO (the default), no sets will have their CFW saved  
and all sets will have CFW set to the default (deactivated) following  
a SYSLOAD; or  
•
If CFWS is set to YES, all sets will have their CFW status saved and set  
to the state they were in as of the last successful data dump following a  
SYSLOAD.  
Operating parameters  
There are no operating parameters associated with this feature.  
Feature interactions  
Call Forward All Calls  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
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166 Call Forward Save on SYSLOAD  
Call Forward by Call Type  
The Call Forward status of each telephone can be saved as part of the data  
dump routine and reinstated following a SYSLOAD operation.  
Feature packaging  
This feature is included in base system software.  
Feature implementation  
LD 17 - Add or change Call Forward Save on data dump.  
Prompt  
REQ  
Response  
CHG  
Description  
Change existing data.  
Systems Parameters  
TYPE  
...  
PARM  
...  
MSCL  
- CFWS  
(NO) YES  
Call Forward Save on SYSLOAD.  
Feature operation  
If CFWS = YES, the Call Forward status of every set is saved at data dump.  
Should a SYSLOAD occur, all sets are returned to the Call Forward state  
that they were in as of the last successful data dump.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
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167  
Call Forward to Trunk Restriction  
Contents  
This section contains information on the following topics:  
"Feature description" (page 167)  
"Operating parameters" (page 167)  
"Feature interactions" (page 167)  
"Feature packaging" (page 168)  
"Feature implementation" (page 168)  
"Feature operation" (page 168)  
Feature description  
The Call Forward to Trunk Restriction feature prevents stations from  
forwarding calls from their station to a Public Switched Telephone Network  
(PSTN) trunk. This conforms with the regulatory requirements of certain  
countries.  
A second option of this feature allows calls to be forwarded to a PSTN trunk,  
as in previous operation, while recording the internal DN of the originating  
station (rather than the forwarding station) in the Call Detail Recording  
(CDR) record.  
Operating parameters  
The CDR option can only be applied to calls originated by internal  
telephones. Only the true originator’s DN is recorded.  
Feature interactions  
There are no feature interactions associated with this feature.  
CDP/UDP Calls  
The CFW restriction will not apply if the call forward DN is a NARS DN.  
Nortel Communication Server 1000  
Features and Services Fundamentals — Book 2 of 6 (C)  
NN43001-106 02.04 Standard  
Release 5.5 9 May 2008  
Copyright © 1994–2008, Nortel Networks  
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