Nortel Networks IP Phone NN43114 100 User Manual
Title page  
Nortel Communication Server 1000  
IP Phone 1150E  
User Guide  
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Contents  
Contents  
Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
About the Nortel IP Phone 1150E . . . . . . . . . . . . . . . . . . . . 11  
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15  
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22  
Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Using encrypted calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Managing your Station Control Password (SCPW) . . . . . 23  
Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 26  
Entering text using the telephone dialpad . . . . . . . . . . . . . . . 27  
Editing text using the context-sensitive soft keys . . . . . . . . . . 27  
Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 30  
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31  
Connecting the components of the phone . . . . . . . . . . . . . . . 31  
Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 36  
Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 37  
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38  
Adjusting the display screen contrast . . . . . . . . . . . . . . . . 39  
Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40  
Selecting date and time format . . . . . . . . . . . . . . . . . . . . 41  
Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 41  
Choosing a local dialpad tone . . . . . . . . . . . . . . . . . . . . . 42  
Viewing phone information . . . . . . . . . . . . . . . . . . . . . . . . 43  
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43  
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Contents  
Selecting a headset type . . . . . . . . . . . . . . . . . . . . . . . . . 44  
Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 45  
Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50  
Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 51  
Setting the call indicator light . . . . . . . . . . . . . . . . . . . . . . 51  
Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 52  
Configuring the name display format . . . . . . . . . . . . . . . . 54  
To configure name display format: . . . . . . . . . . . . . . . . . . 54  
Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 54  
Using the Password Admin menu . . . . . . . . . . . . . . . . . . . . . 56  
Call Center Agent/Supervisor Features . . . . . . . . . . . . . . . 59  
Headset interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Agent login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Login with Agent ID and Multiple Queue Assignment (MQA)  
60  
Default login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62  
Agent logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63  
Call Center Agent features . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Use Activity Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Answer Call Center calls . . . . . . . . . . . . . . . . . . . . . . . . . 64  
Call Forcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65  
The Emergency Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Use Not Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66  
Activate Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Making non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 67  
Contact your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . 68  
Use Walkaway and Return from Walkaway . . . . . . . . . . . 69  
Call Center Supervisor Features . . . . . . . . . . . . . . . . . . . . . 72  
Agent Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72  
Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
Answer Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73  
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Contents  
Call Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74  
Use the Supervisor Observe and Supervisor Headset Port . .  
74  
Observe Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75  
Interflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77  
IP Phone 1150E non-ACD call features . . . . . . . . . . . . . . . 79  
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79  
Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80  
Using Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81  
Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82  
Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . 83  
Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83  
Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 85  
Using Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Using Intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86  
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87  
While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88  
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89  
Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . . 90  
Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91  
Calling Party Number/Charge Account . . . . . . . . . . . . . . . . . . 93  
Displaying incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93  
Tracing a Malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94  
Additional Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
Using the buzz signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96  
Using Call Page Connect to make an announcement . . . . . . 96  
Charging a call or charging a forced call . . . . . . . . . . . . . . . . 97  
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Contents  
Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 100  
Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101  
Override Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102  
Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103  
Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105  
Using the Voice Messaging control screens . . . . . . . . . . . . . 106  
Activate Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . 108  
Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108  
Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109  
Forward calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111  
Forward internal calls only . . . . . . . . . . . . . . . . . . . . . . . . . . 112  
Use Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . 113  
Secure your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115  
Set up a Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . 116  
Join a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117  
Selectable Conferee Display and Disconnect . . . . . . . . . . . 118  
Use Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119  
Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 122  
Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 122  
Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125  
Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127  
Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129  
Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 129  
Using Virtual Office on your Remote phone . . . . . . . . . . 131  
Using Virtual Office on your Office phone . . . . . . . . . . . 131  
Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 133  
Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 134  
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Contents  
Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 136  
Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 137  
Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 137  
Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 138  
Regulatory and safety information . . . . . . . . . . . . . . . . . . 139  
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 142  
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142  
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145  
Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 147  
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151  
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Contents  
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Revision history  
Revision history  
April 2009  
Standard 01.09. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.0 software with the  
change in CAT5e cable which is currently shipped with the IP  
phones.  
January 2009  
Standard 01.08. This document is up-issued to reflect changes in  
the technical content found in the section Connecting the  
components of the phone.  
January 2009  
Standard 01.07. This document is up-issued to add technical  
content to section Additional Call Features.  
October 2008  
Standard 01.06. This document is up-issued to reflect changes in  
the technical content found in the Using virtual office section.  
April 2008  
Standard 01.05. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.0 software.  
November 2007  
Standard 01.04. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.0 software. This  
document was up-issued to reflect a change in technical content.  
May 2007  
Standard 01.03. This document is up-issued to support Nortel  
Communication Server 1000 Release 5.0 software. This  
document was up-issued to 01.03 to reflect a change in technical  
content found in the regulatory section.  
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Revision history  
October 2006  
Standard 01.02. This document is up-issued to support Nortel  
Communication Server 1000 Release 4.5 software. This  
document was up-issued to 01.02 to reflect a change in technical  
content found in the regulatory section.  
October 2006  
Standard 01.01. This document is up-issued to support Nortel  
Communication Server 1000 Release 4.5 software. This  
document was up-issued to 01.01 to reflect a change in technical  
content found in the regulatory section.  
10  
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About the Nortel IP Phone 1150E  
About the Nortel IP Phone 1150E  
The Nortel IP Phone 1150E provides easy access to a wide range of  
business features. Your network administrator assigns features to your  
feature keys and provides you with passwords and other codes as  
required. The CS 1000 system automatically controls incoming call  
routing to answering positions, and can provide music or recorded  
announcements to waiting callers.  
The IP Phone 1150E can be configured for either an Agent, or  
Supervisor. It is shipped in the Agent configuration, but can be modified to  
support the Supervisor configuration. Depending on your role, you will  
have been provided with one of the two configurations.  
In this document, Call Center phone and Automatic Call Distribution  
phone (ACD) are interchangeable terms for the 1150E.  
Figure 1: Self-labeled line/programmable feature keys and context-  
sensitive soft keys  
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About the Nortel IP Phone 1150E  
Basic features  
The IP Phone 1150E supports the following features:  
•
•
six self-labeled line/programmable with labels and indicators  
four context-sensitive soft keys providing access to a maximum of  
nine features  
•
Some IP Phone 1150E phones are not configured to support soft key  
functionality. Contact your system administrator.  
For information about context-sensitive soft keys, see New in This  
Release Communication Server Release 5.0 (NN43001-115).  
•
•
•
graphical, high-resolution pixel-based display, backlit, with adjustable  
contrast  
volume control keys for adjusting ringer, speaker, and headset  
volume  
seven specialized feature keys:  
— Copy  
— Services  
— Quit/Stop  
— Message/Inbox  
— Shift/Outbox  
— Directory  
— Feature (reserved for future use)  
•
seven dedicated Automatic Call Distribution (ACD) fixed keys for  
default Agent key configuration with an integrated LED (configured by  
your system administrator):  
— Supervisor Talk/Listen  
— Emergency  
— Supervisor  
— Make Busy  
— Not Ready  
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About the Nortel IP Phone 1150E  
— In-Calls  
— Activity  
•
eight dedicated ACD fixed keys for Supervisor key configuration with  
an integrated LED (configured by your system administrator):  
— Supervisor Talk/Listen  
— Display Agents  
— Interflow  
— Answer Emergency  
— Answer Agent  
— Call Agent  
— Observe Agent  
— In-Calls  
•
•
•
•
•
•
•
•
•
Call Duration Timer  
Corporate Directory  
Personal Directory  
Redial List  
Callers List  
Password Administration  
Virtual Office  
Branch Office  
integrated Gigabit Ethernet switch for shared PC access  
— LAN Ethernet port  
— PC Ethernet port  
•
•
•
Agent headset port  
Supervisor headset port  
USB port to support standard USB keyboard, mouse, or powered hub  
Note: Powered downstream 1.1-compliant USB hubs are supported,  
including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.  
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About the Nortel IP Phone 1150E  
•
•
•
automatic network configuration  
Hearing Aid Compatibility (HAC) as per FCC Part 68  
wireless device support (Agent port, only) through Bluetooth®  
1.2 compliant Audio Gateway Headset Profile)  
•
language support: English, French, Swedish, Danish, Norwegian,  
German, Dutch, Portuguese, Czech, Finnish, Hungarian, Italian,  
Polish, Spanish, Russian, Latvian, Turkish, and Katakana  
Figure 2: IP Phone 1150E  
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About the Nortel IP Phone 1150E  
Telephone controls  
This section describes the controls on your IP Phone 1150E. In some  
geographic regions, the IP Phone 1150E is offered with key caps that  
have English text labels. Text in parentheses indicates labels appearing  
on the key caps, for example (Services).  
Fwd  
context-sensitive soft keys are located  
below the display area. The LCD label above  
each key changes based on the active  
feature.  
Fwd  
When a triangle appears before a soft key  
label, the feature is active.  
More...  
Press the More.. key to access the next  
layer of context-sensitive soft keys (self-  
labeled).  
The keys on either side of the LCD display  
area are Self-labeled line/programmable  
feature keys, with labels on the LCD. These  
keys also function as Line (DN) keys.  
A steady LCD icon beside a Line (DN) key  
indicates that the line is active. A flashing  
LCD light indicates the line is on hold or the  
feature is being programmed.  
A steady LCD icon beside a feature key  
indicates that the feature is active. A flashing  
LCD light indicates that the feature is being  
programmed.  
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About the Nortel IP Phone 1150E  
Use the Volume control buttons to adjust  
(Volume +)  
(Volume -)  
the volume of the ringer, headset, and  
speaker. Press the top button to increase the  
volume, and press the bottom button to  
decrease the volume.  
Use the Navigation keys to scroll through  
menus and lists appearing on the LCD  
display screen. The outer part of this key  
cluster rocks for up, down, left, and right  
movements.  
Use Up and Down keys to scroll up and  
down in lists, and the Left and Right keys to  
position the cursor. You can also use the Left  
and Right keys to select editable fields that  
appear on the phone. Press the Right key to  
select the field below the current position, or  
press the Left key to select the field above  
the current position.  
Use the Send/Enter key, at the center of the  
Navigation key cluster, to confirm menu  
selections.  
Note: In most menus, you can use the  
Send/Enter key instead of the Select  
soft key.  
Press the Hold key to put an active call on  
hold. Tap the flashing line (DN) soft key to  
return to the caller on hold.  
Use the Expand key to access external  
server applications.  
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About the Nortel IP Phone 1150E  
Feature key (reserved for future use)  
Activity key (reserved for future use)  
Use the Goodbye key to terminate an active  
call.  
Press the Emergency key to join the  
supervisor into a call that you judge to be an  
emergency situation.  
Press the Mute key to listen to the receiving  
party without transmitting. Press the Mute  
key again to return to two-way conversation.  
The Mute key applies to headset  
microphones.  
Note 1: The Mute LED indicator, located  
on the Mute key, flashes to indicate that  
the microphone is muted.  
Note 2: The Supervisor key acts as a  
mute key for the Supervisor. It is active  
when flashing.  
Press the Make Busy key to log out of the  
ACD queue and agent position.  
Press the Not Ready key to exit the ACD  
queue without logging out.  
Press the In-Calls key to answer incoming  
ACD calls.  
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About the Nortel IP Phone 1150E  
When a message is waiting, the red Visual  
Alerter/Message Waiting indicator flashes.  
Also, this indicator flashes when the set  
ringer is on.  
When a data-related message, such as an  
instant message, is received, the blue  
Feature Status Lamp flashes. Also, this  
indicator flashes when a contact has come  
online.  
Note: This function requires server  
support and, therefore, is not available  
on all phones; consult your  
administrator.  
Press the Copy Key to copy entries to your  
Personal Directory from other lists, such as  
the Caller List, Redial List, and Corporate  
Directory.  
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About the Nortel IP Phone 1150E  
Press the Services key and use the  
navigation keys to access the following  
items:  
•
Telephone Options:  
— Volume adjustment  
— Contrast adjustment  
— Language  
— Date/Time  
— Display diagnostics  
— Local Dialpad Tone  
— Set Info  
— Diagnostics  
— Headset Type  
— Call Log Options  
— Ring type  
— Call Timer  
— Call Indicator Light  
— Change Feature Key Label  
— Name Display Format  
— Live Dialpad  
Press the (Quit) key to exit an active menu  
or dialog. Pressing the Quit key does not  
affect the status of active calls.  
Press the Shift/Outbox key to toggle  
between two feature key pages and to  
access an additional six lines/features.  
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About the Nortel IP Phone 1150E  
•
Password Admin:  
— Station Control Password  
(continued)  
Note: The Password Admin menu is  
not available on all IP Phone 1150E  
phones. Consult your system  
administrator.  
•
Display Network Diagnostics Utilities  
Note: Only your system administrator  
or service provider can use Display  
Network Diagnostics Utilities to perform  
Internet diagnostics.  
•
•
Virtual Office Login and Virtual Office  
Logout (if Virtual Office is configured)  
Test Local Mode and Resume Local  
Mode (if Media Gateway 1000B is  
configured)  
Press the Services key to exit from any  
menu or menu item.  
Press the Services key twice to access the  
Local Tools menu, and use the navigation  
keys to access the following items:  
•
•
•
•
1. Preferences  
2. Local Diagnostics  
3. Network Configuration  
4. Lock Menu  
Press the Services key to exit from any  
menu or menu item.  
Note: Your system administrator can  
establish a password for the Local Tools  
menu. If you attempt to access the Local  
Tools menu and a dialog box appears  
prompting you for a password, contact  
your system administrator.  
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About the Nortel IP Phone 1150E  
Press the Message/Inbox key to access  
your voice mailbox.  
Note: This function is not available on all  
phones; consult your system  
administrator.  
The following telephone controls are IP Phone 1150E Supervisor phones  
only.  
Press the Ans Emerg key to join the agent  
in an emergency situation call.  
Press the Interflow key to forward calls to a  
predefined target queue when the call  
backlog, or the waiting time in the queue  
exceeds a set threshold.  
Press the Ans Agent key to open the direct  
line between the Supervisor and the agent.  
The Ans Agent key corresponds to the  
agent Supervisor key.  
Press the Call Agent key to connect to an  
agent position.  
Press the Obv Agent key to monitor activity  
on the agent phone.  
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About the Nortel IP Phone 1150E  
Telephone display  
Your IP Phone 1150E has three display areas:  
•
•
The upper display area provides line and feature key status.  
The middle display area contains single-line information for items  
such as caller number, caller name, Call Timer, feature prompt  
strings, user-entered digits, date and time information, and telephone  
information.  
•
The lower display area provides feature soft key label information.  
Figure 3: IP Phone 1150E LCD screen  
Call features and Flexible Feature Codes  
Some features are not available on all telephones. Call features and  
Flexible Feature Codes (FFC) must be assigned to your telephone and  
supported by system software. Contact your system administrator to  
configure these features and codes on your telephone.  
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About the Nortel IP Phone 1150E  
Security features  
The following security features are available on your IP Phone 1150E:  
•
•
Using encrypted calling  
Managing your Station Control Password (SCPW)  
Using encrypted calling  
Your IP Phone 1150E supports secure communication using SRTP  
media encryption. If the feature is enabled, a security icon appears on the  
screen when your call is secured using SRTP media encryption. Contact  
your system administrator to find out if this feature is available for your  
use.  
Managing your Station Control Password (SCPW)  
Your Station Control Password (SCPW) enables the following security  
features:  
•
Electronic Lock to prevent others from making calls from your  
telephone  
•
password-protected telephone features (for example, Personal  
Directory, Redial List, and Callers List)  
Your system administrator defines your initial SCPW. Contact your  
system administrator for detailed information.  
To change your SCPW:  
1. Press the Services key.  
(Services)  
2. Press the Up/Down keys to scroll and  
highlight Password Admin.  
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About the Nortel IP Phone 1150E  
3. Press the Send/Enter key.  
4. Use the dialpad to enter your password  
at the prompt.  
5. Press the Up/Down keys to scroll and  
highlight New Password.  
6. Press the Send/Enter key.  
7. Use the dialpad to enter the new  
password.  
Select  
8. Press the Select soft key to accept the  
new password.  
If you are locked out of your  
IP Phone 1150E, or if you forget your  
SCPW, contact your system  
administrator.  
Note: The default configuration for Password Protection is off.  
To turn Password Protection on or off:  
1. Press the Directory key.  
(Directory)  
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About the Nortel IP Phone 1150E  
2. Press the Up/Down navigation keys to  
scroll and highlight Change Protection  
Mode.  
3. Use the dialpad to enter your password  
(if Password Protection is enabled).  
Enter  
4. Press the Enter soft key.  
5. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Enable Password Protection  
— Disable Password Protection  
6. Choose one of the following context-  
sensitive soft keys:  
Yes  
No  
or  
— Yes to accept the selection  
— No to return to the Directory menu  
Done  
7. Press the Done soft key.  
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Entering and editing text  
Entering and editing text  
You can enter and edit text on your IP Phone 1150E using the following  
methods:  
•
•
“Entering text using the telephone dialpad” on page 27  
“Editing text using the context-sensitive soft keys” on page 27  
The use of any of these methods for text entry or editing depends on the  
application. Table 1 shows the applications and input devices that you  
can use for text entry.  
Table 1: Application text entry  
For:  
Use:  
Call Server-related applications Dialpad  
(for example, changing feature  
USB keyboard for numeric  
entries only  
key labels, adding personal  
directory entries, or dialing)  
Graphical applications  
Local Tools menu  
USB keyboard  
USB keyboard  
Dialpad for numeric entries  
Entering text using the USB keyboard  
You can use the USB keyboard, when connected, to enter text in the tools  
and graphical applications.  
For number entry in telephone applications (for example, when dialing),  
you can use the keyboard to enter digits (0–9), as well as * and #. Other  
characters are ignored.  
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Entering and editing text  
When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and  
f8) to control the telephone. Table 2 shows the function keys and their  
associated action during telephone calls.  
Table 2: USB keyboard function keys during telephone calls  
Function key  
Action  
f1  
f2  
f3  
f4  
f5  
f6  
f7  
f8  
Go to speaker mode  
Go to Headset mode  
Place the current call on hold  
Mute the current call  
Volume up  
Volume down  
Copy  
Quit  
Entering text using the telephone dialpad  
You can use the dialpad to enter text when you use features such as  
Personal Directory, Redial List, and Callers List. Use the dialpad in  
conjunction with the context-sensitive soft keys.  
For example, if you want to enter the letter A, press the number 2 key  
once. If you want to enter the letter C, press the number 2 key three  
times. No letters are associated with the number 1 or the 0 keys.  
Editing text using the context-sensitive soft  
keys  
You can use context-sensitive soft keys to edit text when you use features  
such as Personal Directory, Redial List, and Callers List. Use the context-  
sensitive soft keys in conjunction with the dialpad.  
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Entering and editing text  
To edit an entry in your Personal Directory, press the Directory key, and  
select the desired entry from your Personal Directory.  
To edit text with the context-sensitive soft keys:  
1. Press the Edit soft key.  
2. Press the Left/Right navigation keys to move through the text.  
3. Select the appropriate editing soft key for the operation you want to  
perform.  
4. If the character you want is not visible, press the More... context-  
sensitive soft key to access the next layer of context-sensitive soft  
keys.  
5. To add non-alphanumeric symbols, press the Symbol context-  
sensitive soft key, and perform the following:  
a. Press the Up navigation key to access the symbols.  
b. Press the Left/Right navigation keys to move to a specific  
symbol.  
c. Press the Choose soft key to select a symbol.  
6. Press the Next soft key to submit your changes.  
When you are editing text using the context-sensitive soft keys, various  
commands are available on the soft keys to help you, as described in  
Table 3.  
Table 3: Editing context-sensitive soft key description  
(Part 1 of 2)  
Soft key  
Description  
Cancel  
Cancel an action.  
Choose  
Select a non-alphanumeric symbol (available  
only after the Symbol soft key is selected).  
Clear  
Case  
Clear the input field.  
Switch the next character to either uppercase or  
lowercase.  
Delete  
Backspace one character.  
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Entering and editing text  
Table 3: Editing context-sensitive soft key description  
(Part 2 of 2)  
Soft key  
Description  
Done/Select/Enter  
More..  
Varies, depending on the state of your phone.  
Access additional context-sensitive soft keys.  
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Connecting the components  
Connecting the components  
Figure 4 shows connections on the IP Phone 1150E.  
Figure 4: IP Phone 1150E connections  
Tilt lever button  
Accessory  
Expansion  
module port*  
Supervisor  
headset port  
PC Ethernet  
port  
LAN Ethernet port  
AC adapter port  
USB port  
Agent headset  
port  
WARNING *Ensure that the protective rubber cap on  
the IP Phone 1150E: Accessory Expansion Module port  
is in place when the port is not in use. Connecting  
anything other than the proper Accessory Expansion  
Module connector to this port can cause damage to the  
phone.  
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Connecting the components  
Before you begin  
CAUTION  
Damage to Equipment  
Do not plug your IP Phone 1150E into a regular  
telephone jack. This results in severe damage  
to the IP Phone. Consult your system  
administrator to ensure that you plug your  
telephone into a 10/100BaseT Ethernet jack.  
CAUTION  
Your IP Phone 1150E is designed for use in an  
indoor environment only.  
Connecting the components of the phone  
WARNING Your IP Phone 1150E is shipped with the  
base locked in position. To avoid damaging your phone,  
press the wall-mount lever, located under the base, to  
release the stand and pull it away from the phone.  
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Connecting the components  
1. Remove the stand cover. Pull upward on the center catch as  
indicated in Figure 5, and remove the stand cover. The cable routing  
tracks are now accessible.  
Figure 5: Removing the stand  
2. Connect the AC power adapter (optional). Connect the adapter to the  
AC adapter jack in the bottom of the phone. Form a small bend in the  
cable, and then thread the adapter cord through the channels in the  
stand.  
WARNING  
Use your IP Phone 1150E with the approved Nortel AC  
Adapter (model #N0089601) for this model of phone  
only.  
Note 1: Your IP Phone 1150E supports both AC power and Power  
over Ethernet options, including IEEE 802.3af Power Classification 3.  
To use local AC power, the optional AC adapter can be ordered  
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Connecting the components  
separately. To use Power over Ethernet, where power is delivered  
over the CAT5e cable, the LAN must support Power over Ethernet, an  
AC adapter is not required.  
Note 2: You must use CAT5e (or later) cables if you want to use  
gigabit Ethernet.  
3. Install the headset. Plug the connector into the RJ-9 headset jack  
marked with the symbol ) on the back of the phone, and thread the  
headset cord through the channels in the stand, so that the headset  
cord exits the channel marked with the symbol ).  
4. Install the Ethernet cable. Connect one end of the supplied Ethernet  
cable to the back of your phone using the RJ-45 connector marked  
with the symbol %, and thread the network cable through the channel  
marked with the symbol %.  
5. Install the Ethernet cable connecting the PC to the phone (optional). If  
you are connecting your PC Ethernet through the phone, connect one  
end of the PC Ethernet cable to your phone using the RJ-45  
connector marked with the symbol (, and thread it through the  
channel marked with the symbol (. Connect the other end to the LAN  
connector on the back of your PC.  
6. Install additional cables. If applicable, plug in optional USB devices.  
Connect the Ethernet cable to the LAN Ethernet connection. If you  
are using an AC power adapter, plug the adapter into an ACM outlet.  
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Connecting the components  
Figure 6: Cable routing tracks  
2 Rivet slots  
(Method B)  
4 Wall-mount holes (Method A)  
7. Wall-mount your phone (optional). Your IP Phone 1150E can be  
mounted either:  
— using the mounting holes on the bottom of the phone stand  
(Method A), or  
— using a traditional-style wall-mount box with RJ-45 connector and  
15-cm (6-inch) RJ-45 cord (not provided) (Method B).  
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Connecting the components  
Complete steps 1-7, as needed, before you wall-mount your phone:  
Method A: Press the wall-mount lever, and pull the phone away from  
the stand. Using the stand cover (the part you removed in step 1),  
mark the wall-mount holes by pressing the bottom of the stand cover  
firmly against the wall in the location where you want to install the  
phone. Four small pins on the bottom of the stand cover make marks  
on the wall. Use the marks as a guideline for installing the wall-mount  
screws (not provided). Install the screws so that they protrude 3 mm  
(1/8 inch) from the wall, and then install the phone stand mounting  
holes over the screw heads as indicated in Figure 6 (Method A). You  
may need to remove the phone from the wall to adjust the lower  
screws. When the lower screws are snug, install the phone on the  
mounting screws, and then tighten the top screws.  
Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand  
over the mounting rivets, and slide the phone down the wall so that  
the rivets fit into the slots on the stand, indicated in Figure 6  
(Method B).  
8. Replace the stand cover. Ensure that all cables are neatly routed and  
press the stand cover into place until you hear a click.  
9. Put the phone in the wall-mount position (optional). If you wall-  
mounted your phone, put it in the wall-mount position by holding the  
Tilt lever and pressing the phone towards the base until the phone is  
parallel with the base. Release the Tilt lever and continue to push the  
phone towards the base until you hear a click. Ensure the phone is  
securely locked in position.  
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Configuring Telephone Options  
Configuring Telephone Options  
The IP Phone 1150E allows you to customize certain characteristics.  
Screen prompts take you step-by-step through procedures to keep you  
informed on the status of various settings.  
The IP Phone 1150E Services menu lists the following submenus:  
•
The Telephone Options menu enables you or your system  
administrator to configure phone preferences. The Telephone  
Options menu offers the options shown in Figure 7.  
•
•
The Password Admin menu enables you or your system  
administrator to change the Station Control Password (SCPW).  
The Virtual Office Login and Test Local Mode (for branch office)  
menus are listed when an IP Phone 1150E Class of Service is  
configured for Virtual Office and branch office. For more information,  
see “Using Virtual Office” on page 129.  
Note: The Password Admin, Virtual Office Login, and Test Local  
Mode menus are not available on all IP Phone 1150E phones.  
Consult your system administrator.  
Figure 7: Telephone Options menu  
Volume adjustment  
Contrast adjustment  
Language  
Headset Type  
Call Log Options  
Ring Type  
Date/Time  
Call Timer  
Display diagnostics  
Call Indicator Light  
Change Feature Key Label  
Local Dialpad Tone  
Set Info  
Name Display Format  
Live Dialpad  
Diagnostics  
Note: When an option has a sublist, an ellipsis (...) appears after the  
option.  
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Configuring Telephone Options  
Using the Telephone Options menu  
Use the Telephone Options menu to access the following:  
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
“Adjusting the volume” on page 38  
“Adjusting the display screen contrast” on page 39  
“Selecting a language” on page 40  
“Selecting date and time format” on page 41  
“Accessing display diagnostics” on page 41  
“Choosing a local dialpad tone” on page 42  
“Viewing phone information” on page 43  
“Diagnostics” on page 43  
“Selecting a headset type” on page 44  
“Configuring call log options” on page 45  
“Choosing a ring type” on page 50  
“Enabling or disabling Call Timer” on page 51  
“Setting the call indicator light” on page 51  
“Changing feature key labels” on page 52  
“Configuring the name display format” on page 54  
•
“Configuring Live Dialpad” on page 54  
To use the Telephone Options menu:  
1. Press the Services key.  
2. Press the Up/Down navigation keys to  
scroll and highlight Telephone Options.  
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Configuring Telephone Options  
3. Press the Send/Enter key.  
4. Press the Up/Down navigation keys  
to scroll and highlight an option  
(for example, Language…).  
5. Press the Send/Enter key. The display  
provides information required to adjust  
your selection.  
6. Choose one of the following:  
Select  
Cancel  
— Press the Select soft key to save  
changes and return to the  
or  
Telephone Options menu.  
— Press the Cancel soft key to keep  
existing configurations.  
Adjusting the volume  
To adjust the volume, press the Services key and select Telephone  
Options, and select Volume adjustment...  
To adjust the volume:  
1. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Headset talk  
— Ringer  
— Headset listen  
— Buzzer  
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Configuring Telephone Options  
2. Press the Send/Enter key.  
3. To increase or decrease the volume, do  
one of the following:  
Down  
Up  
or  
or  
— Press the Down and Up context-  
sensitive soft keys.  
— Press the Up/Down navigation keys.  
4. Choose one of the following:  
Select  
Cancel  
— Press the Select soft key to save the  
volume level and return to the  
Telephone Options menu.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Adjusting the display screen contrast  
To adjust the LCD screen contrast, press the Services key, select  
Telephone Options, and select Contrast adjustment.  
Note 1: If you have an Expansion Module for the IP Phone 1150E  
attached to your phone, adjusting the phone LCD screen contrast  
also adjusts the display screen contrast configuration for the  
Expansion Module.  
Note 2: You can also adjust the contrast using the Local Tools menu;  
Nortel recommends that you use the control in the Telephone  
Options menu.  
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Configuring Telephone Options  
To adjust the display screen contrast:  
1. To increase or decrease the display  
contrast level, choose one of the  
following:  
Down  
Up  
or  
or  
— Press the Down and Up context-  
sensitive soft keys.  
— Press the Up/Down navigation keys.  
2. Choose one of the following:  
— Press the Select soft key to save the  
changes and return to the  
Select  
Cancel  
or  
Telephone Options menu.  
— Press the Cancel soft key to keep  
existing configurations.  
Selecting a language  
The display is available in multiple languages. To choose a language,  
press the Services key, select Telephone Options, and select  
Language…  
Note: This language setting controls the language used by features  
on your phone only. To set the language used elsewhere on your  
phone, press Services twice, select Preferences, and select  
Language.  
To select a language:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired language  
(for example, German [Deutsche]).  
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Configuring Telephone Options  
2. Choose one of the following:  
— Press the Select soft key to save the  
desired language and return to the  
Telephone Options menu.  
Select  
Cancel  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Selecting date and time format  
Several date and time formats are available. Formats are based on the  
12-hour and 24-hour clocks. To select the date and time format, press the  
Services key, select Telephone Options, and select Date/Time…  
To select a date and time format:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired format.  
Sample formats appear on the upper-  
right side of the display area.  
2. Choose one of the following:  
— Press the Select soft key to save the  
format and return to the Telephone  
Options menu.  
Select  
Cancel  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Accessing display diagnostics  
The Display diagnostics option tests the phone display screen and  
indicator lights.To access Display diagnostics, press the Services key,  
select Telephone Options, and select Display diagnostics.  
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Configuring Telephone Options  
To use Display diagnostics:  
1. Press the Up/Down navigation keys to  
scroll through the list to view display  
capabilities.  
Cancel  
2. Press the Cancel soft key to return to  
the Telephone Options menu.  
Choosing a local dialpad tone  
The Local DialPad Tone option produces Dual-Tone Multi-Frequency  
(DTMF) sounds, a single tone, or no sound when you press a key on the  
dialpad. To choose a local dialpad tone, press the Services key, select  
Telephone Options, and select Local DialPad Tone.  
To choose a local dialpad tone:  
1. Press the Up/Down navigation keys to  
scroll and highlight one of the following  
dialpad tones:  
— None to disable all tones  
— Short Click to enable a single tone  
for all keys  
— DTMF to turn on a separate DTMF  
tone for each key  
2. Choose one of the following:  
— Press the Select soft key to save the  
tone selection and return to the  
Telephone Options menu.  
Select  
Cancel  
or  
— Press the Cancel soft key to keep  
existing configurations.  
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Configuring Telephone Options  
Viewing phone information  
The Set Info option displays the following phone-specific information:  
•
•
•
IP address  
Hardware ID of the IP Phone  
Current firmware version  
To view phone information, press the Services key, select Telephone  
Options, and select Set Info.  
To view phone information:  
1. Press the Up/Down navigation keys to  
scroll through the list to view phone  
information.  
Cancel  
2. Press the Cancel soft key to return to  
the Telephone Options menu.  
Diagnostics  
The Diagnostics option displays the following phone-specific information:  
•
•
•
•
•
Diag Tools (Ping, do Route Traces)  
EtherStats (Speed, Auto Neg, CRC Errors, Collision)  
IP Stats (Packet Info)  
RUDP Stats (Message receive or transmit)  
QOS Stats  
To view diagnostic information, press the Services key, select  
Telephone Options, and select Diagnostics.  
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Configuring Telephone Options  
To view diagnostic information:  
1. Press the Up/Down navigation keys to  
scroll through the list of diagnostic  
information.  
Cancel  
2. Press the Cancel soft key to return to  
the Telephone Options menu.  
Selecting a headset type  
You can configure your IP Phone 1150E to select a headset type:  
•
•
•
Plantronics  
GN Netcom  
Nortel Networks handset  
To select a headset type, press the Services key, select Telephone  
Options, and select Headset Type.  
To select a headset type:  
1. Press the Up/Down navigation keys to  
scroll and highlight Headset Type.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight a headset type.  
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Configuring Telephone Options  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Configuring call log options  
Use the call log option to configure the following preferences:  
•
•
•
•
“Configuring the Callers List log” on page 45  
“Configuring New Call Indication” on page 46  
“Configuring Preferred Name Match” on page 47  
“Configuring Area Code Setup” on page 48  
Configuring the Callers List log  
You can configure the Callers List to log all incoming calls or only  
unanswered calls. The default configuration is Log all calls. To log only  
unanswered calls, press the Services key, select Telephone Options,  
and select Call Log Option.  
To log only unanswered calls:  
1. Press the Up/Down navigation keys to  
scroll and highlight the Log Mode  
option.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight Log unanswered  
calls.  
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Configuring Telephone Options  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Configuring New Call Indication  
You can configure your IP Phone 1150E to display a message to indicate  
that a new incoming call was received. The default configuration is On. To  
configure new call indication, press the Services key, select Telephone  
Options, and select Call Log Option.  
To configure New Call Indication:  
1. Press the Up/Down navigation keys to  
scroll and highlight the Log Mode  
option.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight New Call Indication.  
4. Press the Send/Enter key.  
5. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— New call indication off  
— New call indication on  
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Configuring Telephone Options  
6. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Configuring Preferred Name Match  
You can configure your IP Phone 1150E to display the name of the caller  
as defined in your Personal Directory. The default configuration is Off. To  
configure Preferred Name Match, press the Services key, select  
Telephone Options, and select Call Log Option.  
To configure Preferred Name Match:  
1. Press the Up/Down navigation keys to  
scroll and highlight Preferred Name  
Match.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Preferred name match on  
— Preferred name match off  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
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Configuring Telephone Options  
Configuring Area Code Setup  
Use the Area Code Setup menu to save up to three area codes. When  
an incoming call arrives with an area code that matches one of the three  
stored area codes, the incoming call number is reordered to display the  
phone number followed by the area code (as opposed to the area code  
followed by the phone number).  
This reordering is also performed when you scroll through your Callers  
List. To configure area codes, press the Services key, select Telephone  
Options, and select Call Log Option.  
To configure default area codes (maximum of three):  
1. Press the Up/Down navigation keys to  
scroll and highlight Area Code Setup.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Area Code # 1  
— Area Code # 2  
— Area Code # 3  
4. Press the Send/Enter key.  
5. Use the dialpad to enter the number at  
the prompt.  
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Configuring Telephone Options  
6. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
the existing configurations.  
To edit area code display:  
1. Press the Up/Down navigation keys to  
scroll and highlight Area Code Setup.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Area Code # 1  
— Area Code # 2  
— Area Code # 3  
4. Press the Send/Enter key.  
5. Use the dialpad to edit the number.  
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Configuring Telephone Options  
6. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Choosing a ring type  
The Ring type… option configures the phone ring tone. To choose a ring  
type, press the Services key, select Telephone Options, and select  
Ring type…  
To select a ring type:  
1. Press the Up/Down navigation keys to  
scroll and highlight one of the ring types.  
Play  
2. Press the Play soft key to sample the  
ring tone.  
3. Choose one of the following:  
Select  
Stop  
— Press the Select soft key to save the  
ring type and return to the  
Telephone Options menu.  
— Press the Stop soft key and use the  
Up/Down navigation keys to select a  
different ring type.  
Cancel  
— Press the Cancel soft key to keep  
existing configurations.  
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Configuring Telephone Options  
Enabling or disabling Call Timer  
The call timer measures how long you are on each call. To enable Call  
Timer, press the Services key, select Telephone Options, and select  
Call Timer. When Call Timer is enabled, it is shown in the Date/Time area  
of the display.  
To enable or disable Call Timer:  
1. Choose one of the following:  
— To turn on the call timer, press the  
On  
Off  
On soft key.  
or  
or  
— To turn off the call timer, press the  
Off soft key.  
2. Choose one of the following:  
— Press the Select soft key to save the  
configuration and return to the  
Telephone Options menu.  
Select  
Cancel  
— Press the Cancel soft key to keep  
existing configurations.  
Setting the call indicator light  
To select a headset type, press the Services key, select Telephone  
Options, and select Call Indicator Light.  
To turn the call indicator light on or off:  
1. Press the Up/Down navigation keys to  
scroll and highlight Headset Type.  
2. Press the Send/Enter key.  
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Configuring Telephone Options  
3. Press the Up/Down navigation keys to  
scroll and highlight a headset type.  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Changing feature key labels  
The Change feature key label option renames the label displayed next to  
each feature key or restores the default labels to the keys (collectively or  
individually). To rename feature key labels, press the Services key,  
select Telephone Options, and select Change feature key labels.  
Note: If a feature key is configured as an auto-dial key, the label does  
not change if the auto-dial key configuration changes.  
To rename the labels:  
1. Press the Send/Enter key.  
2. Press the feature key that you are  
changing.  
2493  
Note: If you press a prime DN key, an  
error message appears.  
3. Enter the new information for the feature  
key label. To enter special characters,  
press the Up navigation key.  
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Configuring Telephone Options  
4. Choose one of the following:  
— Press the Select soft key to save the  
changes and return to the  
Select  
Cancel  
or  
Telephone Options menu.  
— Press the Cancel soft key to keep  
existing configurations.  
To restore the default labels:  
To restore feature key labels, press the Services key, select Telephone  
Options, and select Change feature key labels.  
1. Press the Send/Enter key.  
2. Use the Up/Down navigation keys to  
scroll and highlight one of the following:  
a. Restore all key labels  
— Press the Yes soft key to change all  
feature keys to default values.  
b. Restore one key label  
— Press the Select soft key.  
— Press the feature key.  
— Press the Yes soft key to change the  
selected feature key label to the  
default value.  
Note: When labels are changed to  
default values, you cannot undo the  
change. The label configurations must  
be reentered.  
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Configuring Telephone Options  
Configuring the name display format  
You can configure your IP Phone 1150E to display the name of the  
incoming calling party in the following formats:  
•
•
first name, last name  
last name, first name  
To configure name display format, press the Services key, select  
Telephone Options, and select Name Display Format.  
To configure name display format:  
1. Press the Up/Down navigation keys to  
scroll and highlight Name display  
format.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— first name, last name  
— last name, first name  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
Configuring Live Dialpad  
The Live Dialpad option activates the Primary DN key when you make a  
call by dialing a directory number on the dialpad without picking up the  
handset or pressing the handsfree key.first name, last name  
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Configuring Telephone Options  
To configure Live Dialpad, press the Services key, select Telephone  
Options, and select Live Dialpad.  
To configure Live Dialpad:  
1. Press the Up/Down navigation keys to  
scroll and highlight Live Dialpad.  
2. Press the Send/Enter key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— On  
— Off (default)  
4. Choose one of the following:  
— Press the Select soft key to save the  
Select  
Cancel  
configuration.  
or  
— Press the Cancel soft key to keep  
existing configurations.  
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Configuring Telephone Options  
Using the Password Admin menu  
The Password Admin menu allows you to set or change your SCPW and  
to enable or disable Password Protection.  
To change your SCPW:  
1. Press the Services key.  
2. Press the Up/Down keys to scroll and  
highlight Password Admin.  
3. Press the Send/Enter key.  
4. Use the dialpad to enter your password  
at the prompt.  
5. Press the Up/Down keys to scroll and  
highlight New Password.  
6. Press the Send/Enter key.  
7. Use the dialpad to enter the new  
password.  
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Configuring Telephone Options  
Select  
8. Press the Select soft key to accept the  
new password.  
Note: If you are locked out of your  
IP Phone 1150E, or if you forget your  
SCPW, contact your system  
administrator.  
Note: The default configuration for Password Protection is off.  
To turn Password Protection on or off:  
1. Press the Directory key.  
2. Press the Up/Down navigation keys to  
scroll and highlight Change Protection  
Mode.  
3. Use the dialpad to enter your password  
(if Password Protection is enabled).  
Enter  
4. Press the Send/Enter soft key.  
5. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— Enable Password Protection  
— Disable Password Protection  
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Configuring Telephone Options  
6. Choose one of the following context-  
sensitive soft keys:  
Yes  
No  
or  
— Yes to accept the selection  
— No to return to the Directory menu  
Done  
7. Press the Done soft key.  
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Call Center Agent/Supervisor Features  
Call Center Agent/Supervisor  
Features  
This section describes features and procedures common to both the Call  
Center Agent and the Call Center Supervisor.  
Headset interface  
Note: Refer to your distributor for recommended headset types for  
use with the IP Phone 1150E.  
Test your headset before using the phone to receive calls. In a noisy  
environment, an amplified headset is an option. Select Headset type in  
the Options list and choose Type 1, Type 2, or Amplified. When an  
amplified headset is used, there are two methods of volume control: the  
Volume Control Bar on the phone and the volume control on the  
headset amplifier. Adjust the phone volume before adjusting the headset  
volume. To provide the best communication with the least amount of  
distortion, the headset volume control should have a higher setting than  
the phone volume control.  
Agent login  
To login as an agent:  
1. Press the In-Calls Key.  
2. Dial your Agent ID (if required).  
3. Press either the In-Calls Key, or the Not  
Ready Key to enter the ACD queue.  
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Call Center Agent/Supervisor Features  
Login with Agent ID and Multiple Queue  
Assignment (MQA)  
The process of logging in using MQA consists of entering your four digit  
Agent ID followed by a Supervisor ID (if your queue requires one)  
followed by up to five ACD DNs and priority values (if priority values are  
being used) terminated by ##.  
To choose the default Priority or Supervisor ID, enter # instead of a  
Priority entry or a Supervisor ID entry. The Priority or Supervisor  
configured for your set will be used.  
Note: A Supervisor who is logging in to accept ACD calls will not be  
able to specify a Supervisor ID (even in the case where agents are  
required to enter one).  
To login with Agent ID and MQA:  
1. Press the In-Calls Key.  
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Call Center Agent/Supervisor Features  
2. Select one of the following four  
login options:  
Dial your Agent ID #  
ACD DN 1 # ACD DN 2 #  
ACD DN 3 # ACD DN 4 #  
ACD DN 5 # #  
Login without Supervisor ID  
and without Priority  
Dial your Agent ID,  
Supervisor ID  
To login with Supervisor ID and  
without Priority  
ACD DN 1 # ACD DN 2 #  
ACD DN 3 # ACD DN 4 #  
ACD DN 5 # #  
Dial your Agent ID #  
To login without Supervisor ID  
and with Priority  
ACD DN 1 # Priority 1 #  
ACD DN 2 # Priority 2 #  
ACD DN 3 # Priority 3 #  
ACD DN 4 # Priority 4 #  
ACD DN 5 # Priority 5 # #  
To login with Supervisor ID and  
with Priority  
Dial your Agent ID #  
Supervisor ID #  
ACD DN 1 # Priority 1 #  
ACD DN 2 # Priority 2 #  
ACD DN 3 # Priority 3 #  
ACD DN 4 # Priority 4 #  
ACD DN 5 # Priority 5 # #  
3. Press either the In-Calls Key, or  
the Not Ready Key to enter the  
ACD queue.  
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Call Center Agent/Supervisor Features  
To correct errors during the login procedure:  
1. Dial 0# to correct the previous entry. The  
Supervisor ID, ACD DNs, and Priorities  
can be re-entered (see the example  
below).  
Example  
To re-enter ACD DN 1 without using  
Priority (press # 0 # to correct ACD DN  
1):  
Dial your Agent ID # Supervisor ID #  
ACD DN 1 # 0 # ACD DN 1 #  
ACD DN 2 # ACD DN 3 # ACD DN 4 #  
ACD DN 5 # #.  
Default login  
If you usually use the same phone, you do not need to repeat the entire  
login process at the beginning of each shift. The default login places you  
in the same ACD queues and the same supervisor that the set had in the  
previous login.  
To use the default login feature:  
1. Press the In-Calls Key.  
2. Dial your Agent ID # # # (if your queue  
requires a Supervisor ID) or Dial your  
Agent ID # # (if a Supervisor ID is not  
required).  
Note: If queues are retained from a prior  
login by an Agent ID, each queue is  
displayed for two seconds. Press In-  
Calls, Not Ready, or Make Busy to  
cancel display of Multiple Queues.  
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Call Center Agent/Supervisor Features  
Agent logout  
To logout:  
1. Press the Make Busy Key and  
disconnect the headset. The LED  
indicator lights steadily.  
Note 1: If you press the Make Busy Key  
again, the LED indicator will turn off. At  
this point your phone can accept non-  
ACD calls, but you are logged out of the  
queue.  
Note 2: If you press the Make Busy Key  
while on an ACD call, you will be logged  
out automatically when the call is  
finished.  
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Call Center Agent features  
Call Center Agent features  
This section explains the features that are available to ACD agent  
positions.  
Use Activity Code  
This feature allows you to record the type of activity you are performing.  
On the Meridian 1, use the Activity Key and activity codes.The  
Meridian 1 tracks items such as the number of specific types of calls and  
the holding times for these calls.  
To capture activities:  
1. Press the Activity key.  
2. Dial the Activity Code that corresponds  
to the activity being performed.  
3. Press the Activity key again.  
Repeat these steps if performing multiple tasks.  
Answer Call Center calls  
The In-Calls Key is the lower right key on your IP Phone 1150E and is the  
main ACD extension (Primary DN). It allows you to answer the next  
queued call on the primary DN. This key presents only ACD calls. To  
disconnect from an ACD call, press the Goodbye Key or press the  
In-Calls Key a second time.  
To make outgoing calls and accept non-ACD calls, your network  
administrator must configure one or more non-ACD DNs (Individual DNs)  
to your IP Phone 1150E.  
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Call Center Agent features  
Note: If you have the handset option and you pick up the handset,  
you must also press a DN key, otherwise the handset is not operable.  
You can terminate a call by replacing the handset in the cradle.  
The phone rings and the In-Calls indicator flashes:  
1. Press the In-Calls Key. The caller is  
connected and the indicator lights  
continuously.  
To end an ACD call:  
1. Press the In-Calls Key. The caller is  
disconnected and the indicator light  
turns off.  
or  
Press the Goodbye Key.  
or  
Wait for the caller to terminate the call.  
Call Forcing  
The Call Forcing option automatically connects incoming ACD calls. You  
do not need to press the In-Calls Key.  
When Call Forcing is on, you have a time interval between each incoming  
call that is defined by your network administrator. After the time interval is  
up, you hear a tone and Call Forcing automatically connects you with the  
incoming caller. You will hear a short tone and then the call automatically  
gets routed to your station. The In-Calls indicator lights continuously  
during the call.  
Note: Pressing the In-Calls Key with Call Forcing (Auto Answer) on,  
disconnects an active ACD call.  
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Call Center Agent features  
The Emergency Key  
When you have an emergency situation:  
1. Press the Emergency Key. The  
indicator flashes while your supervisor is  
called. When your supervisor picks up  
the call, the LED indicator lights  
continuously and you have a three-way  
conference.  
Note: The display shows information  
about the call. Before you press the  
Emergency Key, write down this  
information for future reference.  
Use Not Ready  
Use the Not Ready Key, when performing post-call work.  
To be taken out of the queue:  
1. Press the Not Ready Key. This takes  
you out of the queue.  
To be placed back in the queue:  
1. Press the Not Ready Key or the  
In-Calls Key.  
Note: If you Press the In-Calls Key  
during an ACD call, the call is  
disconnected.  
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Call Center Agent features  
Activate Make Set Busy  
Make Set Busy allows you to make your phone appear busy to all callers.  
To activate Make Set Busy:  
1. Press the Make Busy Key.  
To deactivate Make Set Busy:  
1. Press the Make Busy Key a second  
time.  
Making non-ACD calls  
An Individual DN allows you to make outgoing calls and to receive non-  
ACD incoming calls. If you do not have an active call when the LCD  
indicator flashes, you can press the corresponding Individual DN Key and  
answer the call.  
To make a non-ACD call:  
1. Press an Individual DN Key.  
2637  
2. Dial the number you want to call.  
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Call Center Agent features  
To answer a non-ACD call:  
1. Press the DN Key next to the flashing  
indicator. You are connected to your  
non-ACD caller.  
2637  
Contact your supervisor  
To answer your supervisor when your phone rings and the  
Supervisor indicator flashes:  
1. Press the Supervisor Key.  
If you are on a call and hear a buzz and the Supervisor indicator  
flashes:  
1. Press the Hold Key.  
2. Press the Supervisor Key.  
To call your supervisor:  
1. Press the Supervisor Key. If you are on  
a call, this automatically puts the call in  
progress on Hold.  
To return to the ACD call:  
1. Press the In-Calls Key.  
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Call Center Agent features  
To Conference your Supervisor during a call in progress:  
1. Press the Supervisor Key. The caller is  
on hold and you can talk privately with  
your supervisor.  
2. Press the Supervisor Key a second  
time to have a three-way conversation  
with the supervisor and the caller.  
To Transfer to a supervisor, during a call in progress:  
1. Press the Supervisor Key. The caller is  
on hold and you can talk privately with  
your supervisor.  
2. Press the Supervisor Key again when  
the supervisor answers.  
3. Press the Goodbye Key to disconnect  
from the call. The caller remains  
connected with your supervisor.  
Use Walkaway and Return from Walkaway  
Use this feature when you need to leave your desk during an ACD call,  
during a non-ACD call, or while in the Not Ready state.  
To use the Walkaway feature:  
1. Press the Hold Key. The LCD indicator  
beside the In-Calls extension flashes.  
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Call Center Agent features  
2. Disconnect the headset before you  
leave.  
Note: Some headsets have a quick  
disconnect feature. You can do a quick  
disconnect instead of disconnecting the  
headset.  
To Walkaway while in Not Ready mode (Not Ready LED or LCD  
indicator is on, and Not Ready is shown on the display):  
1. Press the Not Ready Key.  
2. Press the Hold Key.  
3. Disconnect the headset.  
To return from Walkaway:  
1. Connect the headset.  
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Call Center Agent features  
1. Press the key next to the flashing  
indicator.  
Note 1: If a caller disconnects before  
you return from Walkaway, the Not  
Ready indicator flashes. When you  
return from Walkaway, you are in Not  
Ready mode.  
Note 2: Even if you are using the  
optional handset, you must disconnect  
the headset to activate walkaway mode.  
There is not a quick disconnect for the  
handset.  
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Call Center Supervisor Features  
Call Center Supervisor Features  
In addition to the features described in this section, your network  
administrator can assign any feature listed in the “Agent features” section  
to a supervisor's phone (except Supervisor).  
Agent Keys  
Agent Keys allow you to connect, observe, or monitor the status of each  
Agent position. Each Agent Key is linked to a particular agent position and  
can be used along with the Call Agent or Observe Agent Keys. The  
following table shows the meaning of LCD indicator associated with an  
Agent Key.  
Table 4: LCD status indicators  
Indicator  
Agent Status  
Off  
No agent logged in at this position  
Busy on an ACD call  
On  
Slow Flashing  
Fast Flashing  
Waiting for an ACD call  
Busy on a non-ACD call  
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Call Center Supervisor Features  
Answer Agent  
When your phone rings and the Answer Agent indicator flashes:  
1. Press the Answer Agent Key. Your  
position goes into Not Ready state and  
you are connected to the agent.  
To disconnect an agent call:  
1. Press the Goodbye Key.  
Answer Emergency  
When your phone buzzes and the Answer Emergency indicator  
flashes:  
1. Press the Hold Key if you intend to  
return to the call in progress.  
2. Press the Answer Emergency Key.  
Your position goes into Not Ready state  
and the Answer Emergency indicator  
lights continuously. You are connected  
to the call.  
To disconnect from the emergency call:  
1. Press the Goodbye Key.  
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Call Center Supervisor Features  
Call Agent  
To call an agent:  
1. Press Call Agent Key, your position  
goes into the Not Ready state.  
2. Press the Agent Key assigned to the  
2637  
agent  
or  
3. Dial the agent's position ID.  
Note: To talk to another agent repeat  
steps one and two or press the Agent  
Key for the next agent.  
To leave Call Agent state:  
1. Press the Goodbye Key.  
Use the Supervisor Observe and Supervisor  
Headset Port  
The Supervisor Talk/Listen Key is located in the upper left corner of the  
IP Phone 1150E and has an associated LED.  
A supervisor can listen in on an active call at an IP Phone 1150E by  
connecting the headset into the port near the Supervisor Talk/Listen Key  
on an agent’s phone. The LED remains dark to denote that the supervisor  
can hear the conversation while the microphone for the supervisor’s  
headset is muted.  
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Call Center Supervisor Features  
To use the Supervisor Talk/Listen feature:  
1. Plug your headset into the agent phone.  
To use the Supervisor Observe feature for a two way conversation:  
1. Press the Supervisor Key. The LED  
lights continuously and the supervisor  
can participate in the conversation.  
To mute the Supervisor headset:  
1. Press the Supervisor Key a second  
time to put the supervisor headset on  
mute. The LED turns off.  
Observe Agent  
To observe an agent:  
1. Press the Observe Agent Key. Your  
position goes into Not Ready state.  
2. Press the Agent Key.  
2637  
or  
3. Dial the agent's position ID. You can  
listen to the agent and caller's  
conversation.  
Note: To observe another agent, repeat  
step two.  
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Call Center Supervisor Features  
Note: You cannot observe an agent if the agent's call is on hold or if  
no calls are in progress.  
To talk to an agent you are observing:  
1. Press the Observe Agent Key.  
You now have a conference with the  
agent and the caller.  
To leave the Observe state:  
1. Press the Goodbye Key.  
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Call Center Supervisor Features  
Interflow  
When the call backlog or the waiting time in the queue exceeds a set  
threshold, Interflow forwards calls to a predefined target queue. The  
supervisor activates Interflow when the waiting time for the queue  
exceeds its threshold.  
To activate Interflow:  
1. Press the Interflow Key.  
The indicator flashes and excess calls  
are routed to the destination.  
To stop Interflow:  
1. Press the Interflow Key again.  
Night Service  
To enter Night Service:  
Night  
1. Press the Night Key and dial 6  
(6=N for Night).  
The indicator lights continuously. All  
calls in the queue and new calls receive  
Night Service.  
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Call Center Supervisor Features  
To transition to Night Service:  
Night  
1. Press the Night Key and dial 8  
(8=T for Transition).  
The indicator flashes. Calls in the queue  
remain in the queue and new calls  
receive Night Service.  
To exit Night Service:  
Night  
1. Press the Night Key and dial 3  
(3=D for Day).  
The indicator flashes. New calls enter  
the queue.  
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IP Phone 1150E non-ACD call features  
IP Phone 1150E non-ACD call  
features  
This section describes non-ACD features commonly used for call  
processing. Your network administrator assigns features to your  
programmable feature keys. Whenever this guide describes a procedure  
that requires special codes ask your network administrator to provide  
these to you.  
To access a feature, you press a Feature Key, or enter a Flexible Feature  
Code (FFC). Your network administrator supplies you with the Flexible  
Feature Codes for your system.  
Note: To use a feature described in this section, your system  
software must support the feature and the feature must be assigned  
to your phone. Check with your network administrator for more  
details.  
Make a call  
This section describes features that you can use when you make a call.  
There are several ways to make a call from your Nortel IP Phone 1150E.  
To make a call from your phone, use the features described in this  
chapter.  
To make a call:  
1. Press an Individual Line (DN) Key.  
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IP Phone 1150E non-ACD call features  
2. Dial the number.  
Note: If you are on a call on your  
Individual Line (DN) and your phone is  
not in Not Ready or Make Busy state,  
your call is automatically placed on hold  
when an ACD call rings your phone  
enabling you to answer the ACD In-Calls  
line. However, if you are on an ACD call  
and a call comes in on your Individual  
Line (DN), you cannot put your ACD call  
on hold to answer the call on your  
Individual Line (DN).  
Using Predial  
The Predial feature allows you to enter and preview a number of up to 31  
digits and make corrections before you dial the number.  
To use Predial:  
1. Dial the number.  
Note 1: If you are calling an external or  
long distance number, be sure that the  
appropriate access codes are included.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
2. Press an Individual Line (DN) Key to  
receive dial tone. The displayed  
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predialed number is automatically dialed.  
Note: You cannot use the Predial feature  
if the Live dial pad feature is active.  
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IP Phone 1150E non-ACD call features  
Using Auto Dial  
Auto Dial lets you dedicate a feature key to a specific phone number.  
When the Auto Dial Key is pressed, the number is dialed automatically.  
To use Auto Dial:  
1. Press an Individual Line (DN) Key.  
2637  
AutoDial  
2. Press the associated Auto Dial Key.  
Note: The number is dialed  
automatically.  
To display the Auto Dial number:  
Display  
1. Press the Display Key.  
AutoDial  
2. Press the configured Auto Dial Key. The  
number appears on the display.  
To store an Auto Dial number:  
AutoDial  
1. Press the Auto Dial Key.  
2. Dial the number to be stored on the Auto  
Dial Key.  
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IP Phone 1150E non-ACD call features  
AutoDial  
3. Press the Auto Dial Key again. The  
number is stored on the key. To change  
the key label “AutoDial”, select Change  
feature key label from the Options  
List menu. Please see “Changing  
feature key labels” on page 52 for  
detailed instructions.  
Using Ring Again  
Use the Ring Again feature when you dial a number and receive a busy  
tone or no answer. The Ring Again feature lets you know when the  
person you dialed is available or has used their phone. The feature  
notifies you when to redial your party. The Ring Again feature  
automatically redials the number.  
To use Ring Again:  
1. Dial a number and receive a busy tone  
or no answer.  
RingAgn  
2. Press the Ring Again Key. The screen  
displays Ring again is active.  
To call a Ring Again party when you receive notification:  
When the number you want to reach is available, or the person has re-  
used their set, you hear the Ring Again tone.  
1. Press an Individual Line (DN) Key.  
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IP Phone 1150E non-ACD call features  
RngCall  
2. Press the Ring Call Key.  
To cancel Ring Again before notification:  
CanclRA  
1. Press the Cancel Ring Again Key. The  
screen displays Ring Again is  
cancelled.  
Using Last Number Redial  
Last Number Redial allows you to automatically redial the last number  
you dialed. This feature must be enabled by your network administrator.  
To use Last Number Redial:  
1. Press an Individual Line (DN) Key.  
2637  
2637  
2. Press the Individual Line (DN) Key  
again. The last number you dialed is  
automatically redialed.  
Using Speed Call  
The Speed Call feature allows you to automatically dial frequently called  
numbers by entering a one, two, or three digit code. Contact your network  
administrator to determine the capacity of your Speed Call list.  
A phone designated as a Speed Call Controller can program or edit the  
Speed Call list. This feature must be enabled by your network  
administrator.  
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IP Phone 1150E non-ACD call features  
To store or change a Speed Call number:  
SpcCtrl  
1. Press the Speed Call Controller Key.  
The screen displays Enter Code, then  
number.  
2. Dial a one, two, or three digit code. Use  
the Delete Key if you make a mistake.  
Use the Cancel Key to leave the screen  
without storing a speed call number. A  
dash is automatically inserted after the  
required number of digits have been  
entered.  
3. Dial the associated phone number. Use  
the Delete Key if you make a mistake.  
Use the Cancel Key to leave the screen  
without storing a speed call number.  
Note 1: Dial the access code (if  
required) followed by the internal,  
external, or long-distance phone  
number.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Done  
4. Press the Done Key to save the code  
and number.  
To make a Speed Call:  
1. Press an Individual Line (DN) Key.  
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IP Phone 1150E non-ACD call features  
SpcCtrl  
2. Press the Speed Call Controller Key or  
the Speed Call User Key. The screen  
displays Enter code.  
or  
SpcUsr  
3. Dial the Speed Call code assigned to the  
phone number. The number is  
automatically dialed.  
Using System Speed Call  
System Speed Call allows you to make a call by dialing Speed Call codes  
which may override your phone’s class of service restrictions. The  
System Speed Call feature is set up on the system by your network  
administrator. It is a speed dial number that is common to many users,  
therefore it is set up on the system not on your individual phone.  
To make a System Speed Call:  
1. Press an Individual Line (DN) Key.  
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SpcCtrl  
2. Press the System Speed Call  
Controller key or the System Speed  
Call User Key, or enter the System  
Speed Call User FFC.  
or  
SpcUsr  
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IP Phone 1150E non-ACD call features  
3. Dial the Speed Call code assigned to the  
phone number. The number is  
automatically dialed.  
Using Hot Line  
The network administrator can program a Hot Line Key that allows you to  
dial a specific number automatically. The network administrator can apply  
other features to the Hot Line such as Call Redirection, so that the Hot  
Line call is answered by a person and not by a voice mail box.  
To use Hot Line:  
HotLine  
1. Press the Hot Line Key. The Hot Line  
Key automatically dials the number.  
Note: If your main DN is a Hot Line, the  
Hot Line dials the number automatically.  
Using Intercom calling  
The Intercom feature connects a group of people together through an  
Intercom Key. You can use the Intercom feature to call a member of your  
intercom group by pressing a code assigned to each member of the  
group. The intercom group must be set up by your network administrator.  
To make an Intercom call:  
1. Press an Individual Line (DN) Key.  
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Intercom  
2. Press the Intercom Key.  
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IP Phone 1150E non-ACD call features  
3. Dial the one or two digit code for the  
intercom group member you want to call.  
To answer an Intercom call while on a line other than your Intercom  
group line:  
1. Press the Hold Key to put the current  
call on hold.  
or  
Press the Goodbye Key to end the call.  
Intercom  
2. Press the Intercom Key and begin to  
speak.  
Answering a call  
When you receive an incoming call on an Individual Line (DN), your  
phone rings and the LCD indicator flashes.  
To answer a call:  
1. Press the Individual Line (DN) Key  
2637  
beside the flashing LCD indicator.  
Note: If you have the handset option and  
you pick up the handset, you must also  
press the Individual Line (DN) Key,  
otherwise the handset is not operable.  
However, you may terminate a call by  
replacing the handset in the cradle.  
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IP Phone 1150E non-ACD call features  
While on an active call  
This section describes features that you can use while on an active call  
on an Individual Line (DN).  
To place a call on Hold:  
Use the Hold feature when you are talking with one party and a second  
call comes in on a second Individual Line (DN). You can answer the  
second call and retain the original call by putting it on Hold.  
1. Press the Hold Key. The LCD indicator  
flashes beside the line on hold.  
Note 1: If the Automatic Hold feature is  
configured for your Meridian 1, the active  
call is automatically put on Hold when  
you answer the second call.  
Note 2: The caller hears music while on  
hold, if the Music on Hold feature is  
configured for your system.  
To retrieve a call on hold:  
1. Press the Individual Line (DN) Key  
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beside the flashing LCD indicator.  
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IP Phone 1150E non-ACD call features  
Transferring a call  
Use the Transfer feature to redirect a call to a third party.  
To use the Transfer feature:  
Trans  
1. Press the Transfer Key. The other party  
is on hold and you receive a dial tone.  
The screen displays Call on hold, dial  
number.  
2. Dial the number of the phone where the  
call is to be transferred.  
3. When the number rings or a person  
answers, press the Transfer key to  
connect the calling party. The two callers  
are connected and your phone is ready  
to make or receive new calls.  
Trans  
To go back to the original call if the transfer is incomplete:  
1. Press the Goodbye key. The caller  
remains connected to the attendant.  
2. Press the Individual Line (DN) Key with  
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the flashing icon to return to your original  
call.  
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IP Phone 1150E non-ACD call features  
Using Timed Reminder Recall  
Timed Reminder Recall gives you a reminder tone when a call you  
transferred is not answered.  
To use Timed Reminder Recall:  
Trans  
1. Press the Transfer Key. The call is put  
on hold.  
2. Dial the number where you want to  
transfer the call.  
Trans  
3. Press the Transfer Key again.  
Note: If the transfer is complete, the  
recall timer stops.  
If the transferred call is not answered, your phone rings:  
1. Press the Individual Line (DN) Key  
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beside the flashing LCD indicator.  
Trans  
2. Press the Transfer Key and repeat the  
transfer (to a different DN).  
Note: If you transfer a call to a person  
and they pick up the line while you are  
still on the line, press the Goodbye Key  
to complete the transfer. Check with your  
network administrator to determine the  
time interval of your recall timer.  
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IP Phone 1150E non-ACD call features  
Using Attendant Recall  
The Attendant Recall feature allows you to contact an attendant while on  
a call and connect the call to the attendant.  
To contact the attendant while on a call:  
AttRecall  
1. Press the Attendant Recall Key while  
on a call. Stay on the line until the  
attendant answers.  
2. Press the Goodbye key. The caller  
remains connected to the attendant.  
Using Call Park  
The Call Park feature allows a call to be held temporarily and to be  
retrieved from any phone. You can park an incoming call and page the  
called party. When you use Call Park, you do not tie up a line. Your  
network administrator can set up a System Park where most calls are  
automatically parked.  
If configured network-wide, Call Park can be used across networks.  
To park a call on a System Park DN:  
Park  
OK  
1. Press the Park Key. The screen displays  
a System Park DN and asks for  
confirmation.  
2. Press the OK Key. The call parks on the  
System Park DN.  
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IP Phone 1150E non-ACD call features  
To park a call on a DN other than the System Park DN:  
Park  
1. Press the Park Key. The screen displays  
Press OK to park call on 2190 (Where  
2190 represents the default System Park  
DN).  
2. Dial the DN where you want to park the  
call. When you begin dialing, the screen  
displays Enter digits, then park. When  
you have completed dialing the call park  
DN, the screen displays Press OK to  
park call.  
OK  
3. Press the OK Key. The call parks on the  
selected DN.  
To retrieve a parked call:  
1. Press an Individual Line (DN) Key.  
2493  
2. Dial the DN where you parked the call.  
Note: If a parked call is not retrieved  
within a specified period of time, it rings  
back to your phone or to the attendant.  
Check with your network administrator to  
determine your specified period of time.  
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IP Phone 1150E non-ACD call features  
Calling Party Number/Charge Account  
The Calling Party Number/Charge Account feature allows you to record a  
caller’s number or charge account number for accounting purposes while  
on an established call.  
To record the calling party number or charge account number:  
Charge  
1. Press the Charge Key. The screen  
displays Select Charge type.  
Account  
2. Press the Account Key. The screen  
displays Enter account number.  
or  
or  
Press the Calling Party Number Key.  
The screen displays Enter Calling  
party number.  
EnterCallParty  
3. Dial the charge account number or  
calling party number. Use the Clear Key  
or Delete Key to edit the number. Press  
the Exit Key to leave the screen without  
charging the call.  
OK  
4. Press the OK Key to return to your call.  
Displaying incoming calls  
The Display Key allows you to be on an active call and display an  
incoming caller’s name and/or number, if not automatically displayed,  
without interfering with the call in progress.  
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IP Phone 1150E non-ACD call features  
To view the name of a second caller while on a call in progress:  
Display  
1. Press the Display Key.  
2. Press the flashing Individual Line (DN)  
Key. The call waiting information  
appears on the display.  
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Note 1: Use of the Display Key does not  
interfere with the call in progress.  
Note 2: You can use the Display Key in  
combination with other feature keys to  
display information associated with the  
feature.  
Tracing a Malicious call  
Malicious Call Trace provides a way for you to trace nuisance calls. The  
feature is available for both internal and external calls. When the key is  
pressed, your Directory Number and the phone number of the caller are  
recorded for access by your network administrator.  
To use Call Trace while you are on a call:  
CallTrace  
1. Press the Call Trace Key.  
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IP Phone 1150E non-ACD call features  
To use Call Trace if you do not have a Call Trace Key:  
Trans  
1. Press the Transfer Key or the  
Conference Key.  
or  
Conf  
2. Dial the Malicious Call Trace FFC.  
3. Press the Individual Line (DN) Key  
beside the flashing LCD indicator to  
return to the call.  
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Additional Call Features  
Additional Call Features  
Using the buzz signal  
Buzz allows one person, whose phone is linked to another phone, to  
signal the other phone. The person signaled hears a buzz. Use this  
feature to notify the other person of a call, a visitor, or a request.  
To buzz the phone linked to yours:  
Buzz  
1. Press the Buzz Key. The phone linked to  
yours buzzes as long as you hold down  
the key.  
Using Call Page Connect to make an  
announcement  
Call Page allows you to make an announcement over the paging system.  
To make a page call, dial the paging trunk access code.  
Note: When the Page Key is used on an attendant console it  
overrides the phones; the phones are disconnected and must re-  
access the paging trunk.  
To connect to the paging system:  
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1. Press an Individual Line (DN) Key.  
2. Dial the paging trunk access code. The  
connection to the paging system is  
complete.  
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Additional Call Features  
3. Make your announcement.  
To disconnect from the paging system:  
1. Press the Goodbye key.  
Charging a call or charging a forced call  
Call Charge allows you to charge a call to a specific account. Forced  
Charge Account allows you to charge long-distance calls from a phone  
restricted to local calls.  
To charge or force charge a local or a long-distance call to an  
account before you dial:  
2637  
1. Press an Individual Line (DN) Key.  
Account  
2. Press the Account Key. The screen  
displays Enter account number.  
3. Dial the charge account number. Use  
the Clear Key or Delete Key to edit the  
number. Press the Exit Key to leave the  
screen without charging the call.  
OK  
4. Press the OK Key.  
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Additional Call Features  
5. Dial the number.  
To charge a call in progress:  
Charge  
1. Press the Charge Key. The screen  
displays Select Charge type.  
Account  
2. Press the Account Key. The screen  
displays Enter account number.  
3. Dial the charge account number. Use  
the Clear Key or Delete Key to edit the  
number. Press the Exit Key to leave the  
screen without charging the call.  
OK  
4. Press the OK Key. You return to your  
call.  
To charge a call to an account when you transfer a call:  
Trans  
1. Press the Transfer Key. The call is  
placed on hold.  
Account  
2. Press the Account Key.  
3. Dial charge account number. You  
receive dial tone.  
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Additional Call Features  
4. Dial the number of the phone where the  
call is to be transferred.  
Connect  
5. Press the Connect Key when you hear  
the phone ring.  
Note: You can use the Swap Key to talk  
privately to the person at the transfer  
number before you press the Connect  
Key.  
To charge a call to an account when you add someone to a  
conference call:  
Conf  
1. Press the Conference Key. The call is  
placed on hold.  
Account  
2. Press the Account Key.  
3. Dial the charge account number. You  
receive dial tone.  
4. Dial the number of the person you want  
to add to the conference.  
Swap  
5. Press the Conference key a second  
time to conference all parties together.  
Connect  
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Additional Call Features  
Using Enhanced Override  
Enhanced Override allows you to override an active call after you have  
attempted a Forced Camp-on. Use Enhanced Override when you make  
either a simple call or a consultation call (i.e., place a call on hold and call  
another party).  
To use Enhanced Override:  
1. Dial a phone number and receive a busy  
signal.  
Override  
Override  
2. Press the Override Key or enter the  
Override FFC to initiate a Forced Camp-  
on. If either of the persons on the call  
disconnects at this time, you receive an  
overflow (fast busy/engaged) signal.  
3. Press the Override Key again or enter  
the Override FFC again. The other two  
persons on the call receive an override  
tone and a conference call is established  
between the three of you. If anyone  
disconnects, the other two persons will  
remain connected.  
To end the connection:  
1. Press the Goodbye key.  
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Additional Call Features  
Using Forced Camp-on  
Forced Camp-on allows your phone to automatically ring another phone  
as soon as that phone disconnects from its current call. Forced Camp-on  
allows you to camp-on both internal and external calls.  
To use Forced Camp-on:  
1. Dial a phone number and receive a busy  
signal.  
Override  
2. Press the Override Key or enter the  
Override FFC to initiate a Forced Camp-  
on. If either of the persons on the call  
disconnects at this time, you receive an  
overflow (fast busy/engaged) signal.  
Note: The person you called hears a  
tone, and you hear ring/ringback signal  
or busy/engaged signal (depending on  
the options chosen). You are now  
camped-on to the number you dialed.  
3. When the person you called finishes  
their call, your phone automatically dials  
the number. Both your phone and their  
phone ring.  
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Additional Call Features  
To answer a camped-on call:  
2637  
1. Press the Individual Line (DN) Key  
beside the flashing LCD indicator. You  
are connected to the camped-on caller.  
Note: Your phone can be programmed  
for either Camp-on or Call Waiting, but  
not both.  
Override Feature  
You can Override a busy signal and interrupt another call.  
To override a busy/engaged signal:  
1. Dial a phone number and receive a busy  
signal.  
Override  
2. Press the Override key, or enter the  
Override FFC. The people on the call in  
progress receive a tone for  
approximately one second; the feature  
connects the three of you together. A  
short tone repeats every sixteen  
seconds.  
To end the connection:  
1. Press the Goodbye key.  
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Additional Call Features  
Using Privacy Release  
Privacy Release allows one or more people who share your DN to join  
your call.  
To use Privacy Release while on an established call:  
PrivRls  
1. Press the Privacy Release Key while  
you are on a call. Other persons can now  
join the call, if they press the shared Line  
(MADN) Key on their phone.  
Using Radio Page  
Some phone systems can have an on-site Radio Paging system. This  
system feature allows you to page a person and stay on the line until they  
answer. The paged person answers the call when they enter a special  
Paging “Meet - me” code from any phone. This connects the person  
paged to the party who paged them.  
To use Automatic Pre-selection(“Meet - me” page):  
2637  
1. Press an Individual Line (DN) Key.  
2. Dial the Radio Paging FFC. You receive  
paging dial tone.  
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Additional Call Features  
3. Dial the number of the party you want to  
page. You receive ringback/ring tone.  
Note 1: The person you paged uses any  
phone to enter a Radio Paging Answer  
code, plus their own DN. This action  
connects you and the person paged.  
Note 2: If your call goes unanswered for  
a preset time period, you receive a  
continuous high pitched tone then  
silence. Press the Goodbye Key.  
To use Automatic Post selection:  
Note: Use this feature when the called party is either busy on the  
phone or away from the desk. To page the called party there is no  
need to redial the number of the called party.  
RadioPage  
1. Press the Radio Page Key. You receive  
special dial tone.  
2. Dial the Radio Paging Access FFC. You  
receive ringback/ring tone.  
Note 1: The person you have paged can  
proceed to any phone, enter their Radio  
Paging Answer code plus their own DN.  
This action connects you and the person  
paged.  
Note 2: You receive a fifteen second,  
high pitched tone, then silence if the  
party paged does not answer the call  
within a preset time period. When you  
receive this signal press the Goodbye  
Key.  
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Additional Call Features  
To use the Special Radio Paging features:  
If you carry a Radio Pager, you will receive a paging indication when  
another Meridian 1 phone user access the Radio Paging system and dials  
your DN. If the Radio Paging system is set up to function in “Meet - me”  
mode, you can use the following steps to answer the paging call from any  
Meridian 1 extension.  
2637  
1. Press an Individual Line (DN) Key.  
2. Dial the Radio Paging Answer FFC. You  
receive paging tone.  
3. Dial your own DN. You are connected to  
the paging caller.  
Note: If the paging caller has hung up  
you will receive a steady high-pitched  
tone.  
Using Voice Call  
The Voice Call feature allows you to page another person or make an  
announcement through someone else’s phone speaker.  
To make a voice call:  
2637  
1. Press an Individual Line (DN) Key.  
VoiceCall  
2. Press the Voice Call Key.  
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Additional Call Features  
3. Make your announcement.  
4. Press the Goodbye key.  
To respond to a voice call:  
1. Press the In-Calls key when you hear  
the caller's voice through your speaker.  
Using the Voice Messaging control screens  
The Voice Messaging control screens allow you to send commands while  
connected to your voice messaging system using the context-sensitive  
soft keys instead of the dial pad.  
To use Voice Messaging controls:  
2637  
Msg  
1. Press an Individual Line (DN) Key.  
2. Press the Message Key.  
3. Use the dial pad to log in to your voice  
mailbox.  
Vmsg  
4. Press the Voice Message Key.  
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Additional Call Features  
Play  
5. Press the Play Key to play your first new  
message.  
Note: Use the More. . . Key to view  
additional message options.  
Stop  
Last  
6. Press the Stop Key to pause playback of  
the message. Press Play to resume.  
or  
7. Press the Last Key to go to the previous  
message. Press Play to playback the  
message or press Last again to move to  
previous messages.  
or  
Next  
Press the Next Key to go to the next  
message. Press Play to playback the  
message or Press Next again to move to  
later messages.  
or  
Delete  
Press the Delete Key to delete the  
current message.  
or  
Press the Skip Forward Key to advance  
three seconds in the current message.  
Skip<-  
Skip->  
or  
Press the Skip Backward Key to rewind  
three seconds in the current message.  
Quit  
8. Press the Quit Key at any time to exit  
your voice messaging system. Your  
phone is now ready for new calls.  
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Additional Call Features  
Activate Automatic Answerback  
When Automatic Answerback is active, your set automatically answers in  
handsfree mode after one ring.  
Note: When Automatic Answerback is active, calls do not forward to  
your voice message service.  
To use Automatic Answerback:  
AutoAns  
1. Press the Automatic Answerback Key.  
To deactivate Automatic Answerback:  
AutoAns  
1. Press the Automatic Answerback Key.  
Activate Call Pickup  
Call Pickup allows you to pick up a non-ACD call from any phone in the  
same Pickup Group or another Pickup Group.  
To answer a call in your own Call Pickup Group:  
2637  
1. Press an Individual Line (DN) Key.  
Pickup  
2. Press the Pickup Key or enter the  
Pickup Ringing Number FFC.  
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Additional Call Features  
To answer an incoming call in another Call Pickup Group:  
2637  
1. Press an Individual Line (DN) Key.  
GrpPickup  
2. Press the Group Pickup Key or enter  
the Pickup Group FFC.  
3. Dial the Pickup Group number of the  
phone that is ringing.  
Note: The network administrator assigns  
the Pickup Group number.  
To answer a call at a specific extension in any Pickup Group:  
2637  
1. Press an Individual Line (DN) Key.  
DNPickup  
2. Press the DN Pickup Key, or enter the  
Pickup Directory Number FFC.  
Use Call Waiting  
Call Waiting puts your current non-ACD call on hold, while you answer an  
incoming call. Example: The attendant routes an outside call to you while  
you are on an existing call. Call Waiting allows you to recognize the call  
and respond to it. This feature must be enabled by your network  
administrator.  
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Additional Call Features  
To answer an incoming call while on another call:  
1. Press the Hold Key when you hear the  
tone. The Call Waiting status icon  
appears in the display.  
CallWait  
2. Press the Call Wait Key to answer the  
call.  
To return to your first phone call:  
1. Press the Hold Key, if you want to put  
the second call on hold.  
or  
2. Press the Goodbye key to end the  
second call.  
2637  
3. Press the Individual Line (DN) Key  
associated with the first call.  
If you do not have a Call Waiting Key:  
1. If you do not have a Call Waiting Key  
and you hear the Call Waiting tone,  
press the Goodbye key to end your  
current call.  
2637  
2. Press the Individual Line (DN) Key  
beside the flashing LCD icon to answer  
the incoming call.  
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Additional Call Features  
Forward calls  
The Call Forward feature allows you to direct your calls to ring at another  
Line (DN). You cannot forward calls while your phone is ringing.  
To forward your calls:  
Forward  
1. Press the Forward Key. The previously  
stored forward number appears, if one  
exists, and the screen displays Enter  
forward number.  
2. If desired, enter a new number. The  
existing number is automatically deleted.  
If you make a mistake, use the Delete  
Key to delete the previous digit(s). Press  
Cancel to leave this screen without  
forwarding your phone or changing the  
number.  
Done  
3. Press the Done Key to activate Call  
Forward.  
To view the number that your calls are being forwarded to:  
CheckFw  
Exit  
1. Press the Check Forward Key.  
2. Press the Exit Key to return to the  
previous screen. This action will leave  
Call Forward active.  
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Additional Call Features  
To cancel Call Forward:  
CheckFw  
Exit  
1. Press the Check Forward Key.  
2. Press the Cancel Forward Key.  
Forward internal calls only  
Internal Call Forward allows only calls originating at internal DNs to ring at  
another DN. Calls originating outside your Meridian 1 system will still ring  
at your phone. You cannot forward calls while your phone is ringing.  
To forward your internal calls:  
IntForward  
1. Press the Internal Call Forward Key  
and enter the Internal Call Forward  
Activate FFC.  
2. Dial the DN where you want to forward  
your calls.  
IntForward  
3. Press the Internal Call Forward Key.  
To cancel Internal Call Forward:  
IntForward  
1. Press the Internal Call Forward Key  
and enter the Internal Call Forward  
Deactivate FFC.  
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Additional Call Features  
To reinstate Internal Call Forward to the same number:  
IntForward  
IntForward  
1. Press the Internal Call Forward Key  
twice.  
Use Remote Call Forward  
The Remote Call Forward feature allows you (from any phone other than  
your own) to forward calls directed to your Individual Line (DN) to another  
phone.  
To activate Remote Call Forward:  
1. Lift the handset on the remote phone  
that you are using to forward your calls.  
2. If you call from a phone outside the  
system, first dial your Direct Inward  
System Access number and wait for dial  
tone.  
3. Dial the Remote Call Forward Activate  
FFC to activate the feature.  
4. Dial your Station Control Password.  
Refer to “Secure your phone” on  
page 115.  
5. Dial your Individual Line (DN). You get a  
dial tone before you dial your number.  
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Additional Call Features  
6. Dial the number where you want to  
forward your calls. If you forward calls to  
an invalid number, you receive a fast  
busy tone.  
#
7. Press the # Key.  
8. To forward calls to a previous call  
forward phone number, skip step six  
above  
To cancel Remote Call Forward:  
1. Lift the handset on the remote phone  
that you are using to cancel forwarding  
of your calls.  
2. If you call from a phone outside the  
system, first dial your Direct Inward  
System Access number and wait for dial  
tone.  
3. Dial the Remote Call Forward  
Deactivate FFC.  
4. Dial your Station Control Password.  
5. Dial your Individual Line (DN). You get a  
dial tone before you dial your number.  
#
6. Press the # Key.  
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Additional Call Features  
Secure your phone  
You can lock your phone with a password so that no one can make calls  
on your Individual Line (DN).  
To lock your phone:  
1. Press an Individual Line (DN) Key.  
2637  
2. Dial the Electronic Lock Activate FFC  
and your Station Control Password.  
Note: If you perform this operation from  
someone else’s phone, also dial your  
line (DN).  
3. Press the Goodbye key.  
To unlock your phone:  
1. Press an Individual Line (DN) Key.  
2637  
2. Dial the Electronic Lock Deactivate FFC  
and your Station Control Password.  
Note: If you perform this operation from  
someone else’s phone, also dial your  
line (DN).  
3. Press the Goodbye key.  
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Additional Call Features  
To change your password (must be done from your phone):  
1. Press an Individual Line (DN) Key.  
2637  
2. Dial the Station Control Password  
Change FFC and your current password.  
Dial your new password twice (for  
verification).  
3. Press the Goodbye key.  
Set up a Conference call  
You can set up a Conference call for up to six people (including yourself).  
Contact your network administrator to determine the maximum number of  
people your system allows on a conference call.  
To set up a conference call:  
Conf  
1. Press the Conference Key while you are  
on a call. The other party is on hold and  
you receive dial tone. The screen  
displays Call on hold, dial number.  
2. Dial the number of the person you want  
to add to the conference.  
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Additional Call Features  
Swap  
3. Press the Conference key a second  
time to conference all parties together.  
Connect  
If the person you attempt to add to the conference is unavailable:  
1. Press the Goodbye key.  
2637  
2. Press the Individual Line (DN) Key  
beside the flashing LCD indicator to  
return to your original call.  
Join a call  
The Call Join feature allows you to connect an incoming call to a call  
already in progress thereby creating a conference call. In order to use  
Call Join, your phone must be configured with either a second line (DN) or  
a Call Waiting Key.  
To connect a call on hold (on a different line) to your current call:  
Conf  
1. Press the Conference Key.  
2. Press the Key that has the caller you  
2637  
want to connect to your current call.  
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Additional Call Features  
Connect  
3. Press the Connect Key. The person on  
hold joins your conversation.  
Selectable Conferee Display and Disconnect  
You can view the list of active conferees by using the Conferee  
Selectable Display Key and disconnect any party that has been added to  
the conference call.  
To view active conferees:  
ConfSelDsp  
1. While on a conference call, press the  
Conferee Selectable Display Key. The  
LCD indicator turns on. With each key  
press, the screen changes to show a  
different active conferee.  
Note: This action has no effect on the  
displays of the other phones involved in  
the conference.  
1. Press the Goodbye key.  
To disconnect a conferee:  
ConfSelDsp  
1. While on a conference call, press the  
Conferee Selectable Display Key. The  
LCD indicator turns on. Continue to  
press the key until the conferee you want  
to delete appears on the screen.  
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Additional Call Features  
2. Press the Individual Line (DN) Key on  
which the conference call is established.  
The selected conferee is disconnected  
from the call.  
2637  
Note: If there are additional conferees to  
be disconnected, press the Conferee  
Selectable Display Key until the  
conferee that is to be disconnected is  
displayed on the screen.  
3. Press the Goodbye key.  
Use Group Call  
Group Call automatically calls members of a predefined group, one at a  
time, until they have all answered. Ask your network administrator for  
details on how to create a conference call group.  
To call group members:  
1. Press an Individual Line (DN) Key.  
2637  
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Additional Call Features  
Group  
1. Press the Group Call Key or enter the  
Group Call FFC. The feature  
automatically calls all group members.  
The icon flashes until all members  
answer. Their phone numbers appear on  
the display as they answer. When the  
last person answers, the Group Call  
indicator lights steadily.  
Note 1: When a person in your group is  
on a conference call or another group  
call, they are not connected to your  
group call.  
Note 2: After all the people in the group  
have answered, only the person who  
made the group call can put the call on  
hold.  
To answer a Group Call:  
1. Press the Individual Line (DN) Key  
2637  
beside the flashing LCD indicator.  
Note 1: If you are on a call and you  
receive three 10-second tones, this is  
the notification of a group call on your  
current extension.  
Note 2: If you are on a call on another  
Individual Line (DN) on your phone when  
a group call is made, you receive a long  
tone through the handset or headset.  
Note 3: You do not receive notification of  
a group call if you are already on a  
conference call or another group call.  
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Additional Call Features  
To end a Group Call:  
1. Press the Goodbye key.  
Note: When the person who made the  
group call disconnects, the call  
terminates for all members of the group.  
However, the members of the Group Call  
can disconnect from the call and not  
affect other members on the call.  
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Additional phone features  
Additional phone features  
The following features are described in this section:  
•
•
•
•
•
“Using the Personal Directory” on page 122  
“Using the Callers List” on page 125  
“Using the Redial List” on page 127  
“Using Virtual Office” on page 129  
“Using Media Gateway 1000B” on page 136  
Using the Personal Directory  
Use the Personal Directory feature to create and store up to 100 directory  
entries. A Personal Directory entry can contain:  
•
•
•
last name (up to 24 characters)  
first name (up to 24 characters)  
phone numbers (up to 31 characters)  
To use the Personal Directory, press the Directory key and select  
Personal Directory.  
To add an entry:  
Add  
1. Press the Add soft key.  
Note: If the message Directory is full  
appears, delete one or more entries to  
add a new entry.  
2. Use the dialpad to enter the name.  
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Additional phone features  
Next  
3. Press the Next soft key.  
4. Use the dialpad to enter the phone  
number.  
5. Do one of the following:  
Done  
Cancel  
— Press the Done soft key to save the  
or  
new entry.  
— Press the Cancel soft key to return  
to the Add screen.  
To edit an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Edit  
2. Press the Edit soft key and perform your  
edits.  
3. Choose one of the following:  
Done  
Cancel  
— Press the Done soft key to save the  
or  
changes.  
— Press the Cancel soft key to return  
to the Personal Directory without  
saving your changes.  
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Additional phone features  
To delete an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Delete  
2. Press the Delete soft key.  
3. Choose one of the following:  
Confirm  
Cancel  
— Press the Confirm soft key to delete  
or  
the entry.  
— Press the Cancel soft key to return  
to the Personal Directory without  
deleting the entry.  
To search for an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
2. Choose one of the following:  
Dial  
Cancel  
— Press the Dial soft key to dial the  
or  
resulting number.  
— Press the Cancel soft key to exit  
without dialing.  
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Additional phone features  
Using the Callers List  
The Callers List feature logs all incoming calls. The Callers List can store  
up to 100 entries. When the list is full, the system overwrites the oldest  
entry. Use the Callers List feature to review missed calls and to dial calls.  
The Callers List contains:  
•
•
•
•
the caller’s last and first name (if available)  
the DN of the caller  
the time and date of the call  
the number of times the caller called  
Entries in the Callers List are sorted by the time the call arrived.  
Note: Calling Party Name Display (CPND) is affected depending on  
the Preferred Name Match option. If Preferred Name Match is on, the  
CPND appears according to your configurations. If the Preferred  
Name Match option is off, the CPND appears according to the system  
configurations.  
To access the Callers List, press the Directory key and select Callers  
List.  
Note: If password control is enabled, enter your SCPW at the prompt.  
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Additional phone features  
To dial an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Dial  
2. Press the Dial soft key.  
To delete an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Delete  
2. Press the Delete soft key.  
3. Choose one of the following:  
Confirm  
Cancel  
— Press the Confirm soft key to delete  
or  
the entry.  
— Press the Cancel soft key to return  
to the Personal Directory without  
deleting the entry.  
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Additional phone features  
To delete the entire Callers List:  
Delete  
1. Press the Delete soft key.  
2. Choose one of the following context-  
sensitive soft keys:  
Yes  
No  
or  
— Yes to delete the entire Callers List  
— No to return to the previous screen  
Using the Redial List  
The Redial List feature logs all outgoing calls. Redial List can stored up to  
20 entries. When the list is full, the system overwrites the oldest entry.  
Use the Redial List feature to review calls made, and to redial previously  
dialed calls. The Redial List contains:  
•
•
•
the last and first names of the dialed party (if available)  
the DN of the dialed party  
the time and date of the last dialed occurrence  
Entries in the Redial List are sorted by the time the call was received.  
Note: Calling Party Name Display (CPND) is affected depending on  
the Preferred Name Match option. If Preferred Name Match is on, the  
CPND appears according to your configurations. If the Preferred  
Name Match option is off, the CPND appears according to the system  
configurations.  
To access Redial List, press the Directory key and select Redial List.  
Note: If password control is enabled, enter your SCPW at the prompt.  
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Additional phone features  
To dial an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Dial  
2. Press the Dial soft key.  
To delete an entry:  
1. Press the Up/Down navigation keys to  
scroll and highlight the desired entry.  
Delete  
2. Press the Delete soft key.  
3. Choose one of the following context-  
sensitive soft keys:  
Yes  
No  
or  
— Yes to delete the entry  
— No to return to the previous screen  
To delete the entire Redial List:  
Delete  
1. Press the Delete soft key.  
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Additional phone features  
2. Choose one of the following soft keys:  
— Yes to delete the entire Redial List  
— No to return to the previous screen  
Yes  
No  
or  
Using Virtual Office  
The Virtual Office (VO) feature provides a service you can use while you  
are away from your desk to transfer calls, and all your office phone  
features, to a remote phone. Virtual Office makes this possible by  
allowing you to use another IP Phone 1150E (the Remote phone) to log in  
to your own home or office IP Phone (the Office phone). After you log in,  
you can access the DNs, autodial numbers, key layout, feature keys, and  
voicemail features that are configured on your own home or office IP  
Phone.  
The Virtual Office feature for the IP Phone 1150E only allows an IP Phone  
1150E VO login from an IP Phone 1150E. Virtual Office login of IP Phone  
1150E into/from any other set type is blocked. The agent’s phone must  
have a secondary (or private) DN assigned, which is then used as the VO  
User Id.  
To use Virtual Office, you need your DN and preconfigured Station  
Control Password (SCPW). You must activate Virtual Office on your  
Office phone before you can connect to it from a Remote phone. See  
“Logging in to Virtual Office” on page 129.  
Note: Contact your system administrator to verify if the Virtual Office  
feature is available for your use.  
Logging in to Virtual Office  
To activate Virtual Office on your Office phone from your Remote  
phone:  
1. Press the Services key.  
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Additional phone features  
2. Press the Up/Down navigation keys to  
scroll and highlight Virtual Office Login.  
3. Press the Send/Enter key.  
4. At the prompt, enter your user ID.  
5. Press the Send/Enter key.  
6. At the prompt, enter the home Station  
Control Password (SCPW).  
Note 1: If the user ID is not found locally,  
the message Locating Remote Server is  
displayed.  
Note 2: After three failed login attempts,  
wait 1 hour before attempting to log in  
again, or contact your system  
administrator to reset your password.  
For more information, see “Security  
features” on page 23.  
Note 3: Your Virtual Office session  
expires after a fixed period of time,  
(determined by your system  
administrator).  
A successful login transfers all the features, time, date, and tones to your  
Remote phone from your Office phone.  
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Additional phone features  
Using Virtual Office on your Remote phone  
Because the display characteristics, including size, vary from one IP  
Phone model to the next, your Office IP Phone 1150E display is different  
on each Remote phone. Figure 8 shows an IP Phone 1150E logged in as  
a Remote phone to an IP Phone 1150E Office phone. All the features  
appear as they do on your Office IP Phone 1150E.  
Figure 8: Logged in to an IP Phone 1150E  
42597  
47678  
42888  
41798  
44759  
45645  
09/16 2:32pm  
Nortel  
User: 45645  
Trans  
Conf  
Forward  
More...  
Using Virtual Office on your Office phone  
Figure 9 shows the IP Phone 1150E display when the phone is logged  
out due to remote access.  
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Additional phone features  
Figure 9: Office phone displays the message Logged Out  
Logged Out.  
Virtual  
Home  
When activated for Virtual Office by a Remote phone, your Office phone  
is logged out and no longer operational. If this is the case when you return  
to your office, you can disconnect the remote login and regain control of  
your Office phone. If you do not disconnect the remote login, your Virtual  
Office session expires after a fixed period of time, determined by your  
system administrator.  
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Additional phone features  
To regain operation of a phone being used for Virtual Office:  
Choose one of the following:  
— To completely disconnect your  
Office phone from the Remote  
phone:  
Home  
a. Press the Home key.  
b. Enter your User ID and password  
(this logs the Office phone back on  
to your office network).  
or  
Vrtual  
— Press the Virtual soft key to log in to  
another IP Phone, and your phone  
becomes a Remote phone.  
Logging out of Virtual Office  
While working on a Remote phone, you can log out of Virtual Office using  
the following steps.  
To log out from a Remote phone:  
1. Press the Services key.  
2. Press the Up/Down navigation keys to  
scroll and highlight Virtual Office  
Logout.  
3. Press the Send/Enter key.  
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Additional phone features  
Troubleshooting Virtual Office  
Virtual Office can cause error messages to display on-screen. Table 5  
lists error messages and describes actions to correct the causes.  
Table 5: Troubleshooting Virtual Office (Part 1 of 3)  
Displayed  
Message  
Probable Cause  
Actions  
Busy, try again  
Remote IP Phone is  
active (not idle).  
Wait for remote IP  
Phone to become idle  
and try again.  
ACD is logged in.  
Log out of ACD IP  
Phone before initiating  
Virtual Office from  
another IP Phone.  
Make Set Busy is  
inactive on ACD IP  
Phone.  
Configure Make Set  
Busy active on ACD IP  
Phone.  
Invalid ID (1)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID is not in  
Gatekeeper database.  
Notify system  
administrator.  
Invalid ID (2)  
Invalid ID (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID in Gatekeeper  
database points to  
Notify system  
administrator.  
originating Call Server.  
Locked from  
Login  
Three failed attempts to Wait one hour for the  
enter the correct  
Station Control  
Password.  
lock to clear  
automatically, or notify  
system administrator to  
clear lock.  
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Additional phone features  
Table 5: Troubleshooting Virtual Office (Part 2 of 3)  
Displayed  
Message  
Probable Cause  
Actions  
Permission  
Denied (1)  
Remote phone has no  
Station Control  
Password.  
Notify system  
administrator.  
Permission  
Denied (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote phone has no  
Station Control  
Password.  
Notify system  
administrator.  
Permission  
Denied (4)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Attempt to log in to a  
remote  
IP Phone 1120E or  
Go to an  
IP Phone 1120E or  
IP Softphone 2050 and  
IP Softphone 2050 from try again, or consult  
an IP Phone 1150E  
(some restrictions  
apply).  
your local system  
administrator.  
Permission  
Denied (5)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote phone does  
not have VOUA Class  
of Service.  
Notify system  
administrator.  
Permission  
Denied (6)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect Station  
Control Password  
entered.  
Select Retry, and try  
again with the correct  
Station Control  
Password.  
Server  
Network problem.  
Notify system  
Unreachable (1)  
administrator if the  
problem persists.  
135  
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Additional phone features  
Table 5: Troubleshooting Virtual Office (Part 3 of 3)  
Displayed  
Message  
Probable Cause  
Actions  
Server  
Network problem.  
Notify system  
Unreachable (2)  
administrator if the  
problem persists.  
Permission  
Denied (8)  
Hardware problem.  
IP Phone 1150E only  
allows an IP Phone  
1150E VO login from an  
IP Phone 1150E.  
Using Media Gateway 1000B  
The Media Gateway 1000B (MG 1000B) provides a means of extending  
CS 1000 Release 4.5 features to one or more remotely located branch  
offices using the Branch Office feature. A branch office is a remote  
location in the network where IP Phones, PSTN access, and TDM phones  
are located. Contact your system administrator to see if these functions  
are available for your use.  
The Media Gateway 1000B (MG 1000B) phone can operate in Normal or  
Local Mode.  
Normal Mode  
The phone registers with the Main Office and receives phone services  
from the Main Office. At any time while using Normal Mode, you can  
check Local Mode functionality (make and receive calls) by enabling  
Local Mode and returning to Normal Mode. After testing, you can return to  
Normal Mode (see “Using Resume Normal Mode” on page 137) or wait  
for 10 minutes.  
Local Mode  
If the WAN connection goes down, the IP Phone loses communication  
with the Main Office TPS. It then registers with the MG 1000B and  
receives phone services from the MG 1000B. Features such as Personal  
Directory, Redial List, and Callers List are not available when operating in  
136  
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Additional phone features  
Local Mode. When in Local Mode, the phone displays the message  
LOCAL MODE.  
Using Test Local Mode  
Use Test Local Mode to check Local Mode functionality (make and  
receive phone calls). Test Local Mode is useful when provisioning has  
changed for an IP Phone on an MG 1000B Controller.  
1. Press the Services key.  
2. Press the Up/Down navigation keys to  
scroll and highlight Test Local Mode.  
3. Press the Send/Enter key (the phone  
resets and registers back to the branch  
office).  
Using Resume Normal Mode  
Use the Resume Normal Mode command to return to Normal Mode after  
testing survival functionality.  
Note: If you do not use the Resume Normal Mode command after  
testing, the phone automatically returns to Normal Mode in 10  
minutes.  
1. Press the Services key.  
2. Press the Up/Down navigation keys to  
scroll and highlight Resume Normal  
Mode.  
137  
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Additional phone features  
3. Press the Send/Enter key (the phone  
registers back to the main office).  
Troubleshooting MG 1000B  
The MG 1000B can cause error messages to display on-screen. Table 6  
lists error messages and describes actions to correct the causes.  
Table 6: Troubleshooting MG 1000B  
Display Message  
Probable Cause  
Actions  
Local Mode  
Test Local Mode.  
Press the Services  
key, and then select  
Resume Normal  
Mode.  
Network problem.  
Contact system  
administrator if  
problem persists.  
Local Mode  
Gatekeeper unable to Notify system  
find end point from  
Branch User ID.  
administrator.  
Invalid ID (1)  
Local Mode  
Branch User ID not  
found in any  
Notify system  
administrator.  
equipped Terminal  
Number (TN).  
Invalid ID (2)  
138  
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Regulatory and safety information  
Regulatory and safety  
information  
This equipment has been tested and found to comply with the limits for a  
Class B digital device, pursuant to part 15 of the FCC Rules. These limits  
are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses  
and can radiate radio frequency energy and, if not installed and used in  
accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not  
occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct  
the interference by one or more of the following measures:  
•
•
•
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
•
Consult the dealer or an experienced radio/ TV technician for help.  
Note: The user should not make changes or modifications not  
expressly approved by Nortel Networks. Any such changes could  
void the user’s authority to operate the equipment.  
IMPORTANT NOTE - FCC Radiation Exposure Statement:  
This equipment complies with FCC radiation exposure limits set forth for  
an uncontrolled environment. This equipment should be installed and  
operated with a minimum distance of 20cm between the radiator & your  
body (i.e. excluding the handset).This transmitter must not be co-located  
or operating in conjunction with any other antenna or transmitter.  
This Class B digital apparatus complies with Canadian ICES-003. Cet  
appareil numérique de la classe B est conforme à la norme NMB-003 du  
Canada.  
Warnings:  
139  
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Regulatory and safety information  
•
•
This is a Class B product. In a domestic environment this product can  
cause radio interference in which case the user must take adequate  
measures.  
Operation is subject to the following two conditions: (1) this device  
may not cause interference, and (2) this device must accept any  
interference, including interference that may cause undesired  
operation of the device."  
•
Privacy of communications may not be ensured when using this  
telephone.  
To prevent radio interference to the licensed service, this device must be  
operated indoors only and should be kept away from windows to provide  
maximum shielding.  
この装置は、情報処理装置等電波障害自主規制協議会（ＶＣＣＩ）の基準に基づくクラス  
B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この  
装置がラジオやテレビジョン受信  
機に近接して使用されると、受信障害を引き起こすこと  
があります。  
•
取扱説明書に従って正しい取り扱いをして下さい。  
Table 7: Safety standards  
Jurisdiction  
Standard  
Description  
United States UL 60950-1  
ITE equipment - Safety - Part 1:  
General requirements  
Canada  
CSA 60950-1-03 ITE equipment - Safety - Part 1:  
General requirements  
European  
Community  
EN 60950-1 +A11 ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Zealand 60950.1:2003  
Safety of Information Technology  
Equipment  
Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1:  
General requirements  
Table 8 lists EMC compliance for various jurisdictions.  
Table 8: EMC compliance  
Jurisdiction Standard  
Description  
FCC CFR 47 Class B Emissions: FCC Rules for Radio  
Part 15 Frequency Devices (see Notes 1 and 2)  
United  
States  
140  
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Regulatory and safety information  
Table 8: EMC compliance  
Jurisdiction Standard  
Description  
Canada  
ICES-003  
Class B Emissions: Interference-Causing  
Equipment Standard: Digital Apparatus  
Australia/  
New  
Zealand  
AS/NZS 3548 Class B Emissions: Information  
CISPR 22  
technology equipment - Radio  
disturbance  
European  
Community  
EN 55022  
Class B Emissions: Information  
technology equipment - Radio  
disturbance  
EN 55024  
Information technology equipment -  
Immunity characteristics  
Limits and methods of measurement  
EN 61000-3-2 Limits for harmonic current emissions  
(equipment input current <= 16 A per  
phase)  
EN 61000-3-3 Limitation of voltage fluctuations and  
flicker in low-voltage supply systems for  
equipment with rated current <= 16 A  
Japan  
VCCI  
Regulations for voluntary control  
measures.  
141  
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Regulatory and safety information  
DenAn regulatory notice for Japan  
Other  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
Australia: AS/ACIF S004: Voice Frequency Performance Requirements  
for Customer Equipment  
This equipment complies with the CE Marking requirements.  
EU Countries: This device complies with the essential requirements and  
other relevant provisions of Directive 1999/5/EC. A copy of the  
Declaration may be obtained from Nortel Networks GmbH address:  
Ingolstaedter Strasse 14-18, 80807 Munich Germany  
142  
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Regulatory and safety information  
Table 9 lists EMC compliance for various jurisdictions  
Table 9: EMC compliance  
Jurisdictio  
Standard  
n
Description  
United  
States  
FCC CFR 47 Class A Emissions: FCC Rules for Radio  
Part 15  
Frequency Devices (see Notes 1 and 2)  
Canada  
ICES-003  
Class A Emissions: Interference-Causing  
Equipment Standard: Digital Apparatus  
Australia/  
New  
AS/NZS 3548 Class A Emissions: Information technology  
CISPR 22  
equipment - Radio disturbance  
Zealand  
European EN 55022  
Community  
Class A Emissions: Information technology  
equipment - Radio disturbance  
EN 55024  
Information technology equipment -  
Immunity characteristics  
Limits and methods of measurement  
EN 61000-3-2 Limits for harmonic current emissions  
(equipment input current <= 16 A per  
phase)  
EN 61000-3-3 Limitation of voltage fluctuations and flicker  
in low-voltage supply systems for  
equipment with rated current <= 16 A  
Note: This equipment has been tested and found to comply with the  
limits for a Class A digital device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a  
commercial environment. This equipment generates, uses, and can  
radiate radio frequency energy and, if not installed and used in  
accordance with the instruction manual, may cause harmful  
interference to radio communications. Operation of this equipment in  
a residential area is likely to cause harmful interference in which case  
the user will be required to correct the interference at his own  
expense.  
The user should not make changes or modifications not expressly  
approved by Nortel Networks. Any such changes could void the  
user’s authority to operate the equipment  
•
Reorient or relocate the receiving antenna.  
143  
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Regulatory and safety information  
•
•
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
•
Consult the dealer or an experienced radio/ TV technician for help.  
Note: The user should not make changes or modifications not  
expressly approved by Nortel Networks. Any such changes could  
void the user’s authority to operate the equipment  
This Class A digital apparatus complies with Canadian ICES-003. Cet  
appareil numérique de la classe A est conforme à la norme NMB-003 du  
Canada  
Warnings:  
•
This is a Class A product. In a domestic environment this product can  
cause radio interference in which case the user must take adequate  
measures.  
•
Operation is subject to the following two conditions: (1) this device  
may not cause interference, and (2) this device must accept any  
interference, including interference that may cause undesired  
operation of the device."  
•
•
Privacy of communications may not be ensured when using this  
telephone.  
To prevent radio interference to the licensed service, this device must  
be operated indoors only and should be kept away from windows to  
provide maximum shielding.  
Table 10: Safety standards  
Jurisdiction Standard  
United States UL 60950-1  
Description  
ITE equipment - Safety - Part 1:  
General requirements  
Canada  
CSA 60950-1-03 ITE equipment - Safety - Part 1:  
General requirements  
European  
Community  
EN 60950-1 +A11 ITE equipment - Safety - Part 1:  
General requirements  
Australia/New AS/NZS  
Safety of Information Technology  
Equipment  
Zealand  
60950.1:2003  
144  
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Regulatory and safety information  
Other  
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68  
This equipment complies with the CE Marking requirements.  
EU Countries: This device complies with the essential requirements and  
other relevant provisions of Directive 1999/5/EC. A copy of the  
Declaration may be obtained from Nortel Networks GmbH address:  
Ingolstaedter Strasse 14-18, 80807 Munich GermanyBluetooth Wireless  
Technology: This portable device with its antenna complies with FCC's  
RF radiation exposure limits set forth for an uncontrolled environment. To  
maintain compliance this transmitter must not be co-located or operating  
in conjunction with any other antenna or transmitter.  
145  
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Regulatory and safety information  
146  
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Terms you should know  
Terms you should know  
Calling Party Name Display  
Information appearing on the LCD display screen, such as the  
caller’s name and phone number. The system must have CPND  
enabled.  
Category 5 (Cat5)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 100 MHz, used by 10BaseT,  
100BaseT4, 100BaseTX.  
Category 5e (Cat5e)  
Most Cat5e cable manufactured after 1996 also supports  
1000BaseT (GigE) installations, and is designated Cat5e. Cat5e  
cable normally has four pairs of copper wire.  
Category 6 (Cat6)  
Cable and associated connecting hardware capable of  
transmitting at speeds up to 200 MHz. Designed specifically to  
support 1000BaseT (GigE), it is also compatible with 10BaseT,  
100BaseT4, and 100BaseTX installations. The cable normally  
has four pairs of copper wire.  
Communication Server 1000  
Your office communication system.  
Date/time display  
The current date and time when the phone is in an idle state.  
Directory Number (DN)  
A number consisting of one to seven digits for a phone, and also  
known as an extension number.  
147  
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Terms you should know  
Feature display  
An area that shows status information about the feature in use. It  
also displays the name and status of the active session.  
Feature Status Lamp indicator  
An LCD or an LED that indicates a data message, contact, or  
feature status by a flash, wink, steady on, or off.  
Fixed key  
The hard-labeled keys on your phone.  
Flexible Feature Codes (FFCs)  
Specialized codes entered using the dialpad that enable features  
(for example, Ring Again).  
Goodbye key  
A fixed key used to end an active call.  
Indicator  
An LCD or an LED that indicates the status of a feature by the  
flash, wink, steady on, or off.  
Information display  
Any display of call activity, lists, prompts, and status of calls. If the  
text message exceeds the available display area, a scroll arrow  
icon indicates that you must use the scroll keys to view the  
remaining text.  
Interrupted dial tone  
A broken or pulsed dial tone that sounds when you access some  
features on your phone.  
Message/Inbox  
A fixed key on your IP Phone 1150E that connects to your voice  
messaging system when the key is pressed.  
148  
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Terms you should know  
Navigation keys  
Keys used to scroll through menus and lists appearing on the  
LCD display screen.  
Off-hook  
Any line selected to make a call or receive an incoming call.  
The term off-hook is applied whether (a) the end user lifts up the  
handset, (b) the end user presses a line key, (c) the call is  
automatically answered at the phone, or (d) a line is automatically  
selected for an outgoing call.  
Paging tone  
A special tone (two beeps followed by dial tone) that sounds  
when you use the Radio Paging feature.  
Ringback/ring tone  
A sound indicating that a call you have made is ringing at its  
destination.  
Services key  
A fixed key used to access options such as Telephone Options,  
Password Admin, Virtual Office Login, Virtual Office Logout, Test  
Local Mode, and Resume Normal Mode.  
Shared Directory Number  
A DN (extension) that is shared by two or more persons.  
Special Prefix code (SPRE)  
Special codes entered using the dialpad, followed by a two-digit  
access code, that enable features (for example, Call Forward All  
Calls requires entry of SPRE code + 74).  
Soft keys  
A set of keys programmed by your system administrator. These  
four keys, located directly below the display area, have four  
149  
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Terms you should know  
programmable layers. These keys are also used to configure  
parameters in the Telephone Options menu.  
Special dial tone  
The three consecutive tones followed by dial tone that you hear  
when accessing phone features.  
Station Control Password (SCPW)  
Enables security features on your phone to prevent others from  
making calls from your phone and to prevent access to protected  
features (for example, Remote Call Forward).  
Status Messages  
A message displayed to inform the user of important information.  
A right arrow appears if more than one Status Message is  
present. Examples of Status Messages include: Message  
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring  
Again active, and Ringer is OFF.  
System or Switch  
Your office communication system.  
Switchhook  
A button on which the handset presses down, disconnecting your  
call when you replace the handset. The handset (when lifted)  
releases the switchhook, and you either answer an incoming call  
or you receive a dial tone to make a call.  
User interface  
Screen displays that interact with the end user as a result of an  
action or event.  
Visual Alerter/Message Waiting indicator  
An LCD or an LED that flashes to indicate that a message is  
waiting or when the ringer is on.  
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IndexIndex  
Index  
Call party information 147  
A
Call Pickup 108  
Call Supervisor 68  
Call timer 52  
About the IP Phone 2004 147  
ACD calls 64  
Activity code 64  
agent ID 60  
Call Trace 94  
call transfer 89  
Call Waiting 109  
Calling Party Number 93  
camp-on  
agent keys 72  
Agent Return 69  
Agent Walkaway 69  
announcement 96, 105  
Answer Agent 73  
answer calls 87  
Answer Emergency 73  
Answer Supervisor 68  
Attendant Recall 91  
Auto Dial 81  
forced 100, 101  
Change feature key labels 52  
charge account 93  
Charge Account, Forced 97  
charge calls 97  
Conference 94, 116, 118  
Conference with Supervisor 69  
Configure area code setup 48  
Configure Callers List log 45  
Configure Name Display format 50  
Configure New Call indication 46  
display number 81  
Automatic Answerback 95  
B
Busy Override 102  
buzz 96  
Configure Preferred Name Match  
47  
Contrast adjustment 39  
C
call accounting 93  
Call Agent 74  
Call Charge 97  
Call Forward 111  
D
Date/time display 147  
Date/Time format 41  
dialing  
Internal 112  
Call Join 117  
on-hook 80  
predial 80  
Direct Inward System Access 113,  
114  
Call Page 96  
Call Park 91  
151  
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IndexIndex  
Directory Number 147  
Display Key 93, 94  
talk/listen 74  
Hold 110  
Hold key 16  
Hot Line 86  
Display Network Diagnostics Utili-  
ties 20  
DN 147  
I
E
Indicator status 148  
Individual Line (DN) Key 95  
Information display 148  
Intercom 86  
Electronic Lock 115  
Emergency  
supervisor 73  
End ACD call 65  
Interflow 77  
Enhanced Override 100  
Expand key 16  
Internal Call Forward 112  
Interrupted dial tone 148  
F
J
Feature Access Code (FAC) 79,  
95, 102, 109  
join a call 117  
Feature display 148  
Fixed key 148  
K
keys  
Flexible Feature Code (FFC) 79,  
85, 95, 100, 102, 103, 108, 109,  
112, 113, 114, 115, 120, 148  
Display Key 93  
L
Forced Camp-on 100, 101  
forward calls  
Language display 40  
Last Number Redial 83  
Line (DN) key 15  
Local Dialpad Tone 42  
Local Mode 136  
Log out  
all calls 111  
internal calls 112  
remote activation 113  
G
standard 60  
Goodbye key 17  
Group Call 119  
M
Malicious Call Trace 94  
Media Gateway 1000B 136  
Message (Inbox) key 21  
H
Headset  
interface 59  
152  
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IndexIndex  
Message key 148  
Predial 80  
Message waiting indicator 18, 150  
More key 15  
Priority 60  
Privacy Release 103  
Multiple Appearance Directory  
Number (MADN) 103  
R
Multiple Queue Assignment (MQA)  
60  
Radio Paging 103  
recall  
Mute key 17  
attendant 91  
Timed Reminder Recall 90  
receive calls 87  
N
Navigation keys 16, 149  
Night Service 77  
Non-ACD calls 67  
Normal Mode 136  
Not Ready 66, 71, 73  
Redial 83  
Regulatory and safety information  
139  
Remote Call Forward 113  
Resume Normal Mode 137  
Return from Walkaway 70  
Ring Again 82  
O
Observe Agent 75  
Off-hook 149  
on-hook dialing 80  
Override 100, 102  
override  
ring tone 101  
Ring type 52  
ringback 101  
Ringback/ring tone 149  
S
enhanced 100  
secure your phone 115  
Security features 23  
P
page 96  
Selectable Conferee Display and  
Disconnect 118  
“Meet - me” page 103  
paging 103  
Services key 19, 149  
Shared Directory Numbers 149  
Soft keys (self-labeled) 149  
Special dial tone 150  
Paging tone 149  
park 91  
password change 116  
Phone display 56  
pickup 108  
Special Prefix code (SPRE) 149  
Speed Call 83  
Speed Call Controller 83  
position ID 72  
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IndexIndex  
Speed Call, System 85  
Volume control bar 16  
Station Control Password 113,  
114, 116  
Station Control Password (SCPW)  
150  
Status Messages 150  
Supervisor 60, 68  
Supervisor ID 60  
Switchhook 150  
System or Switch 150  
System Speed Call 85  
T
Telephone Options 37  
Test Local Mode 137  
Timed Reminder Recall 90  
trace 94  
Transfer 89, 94  
Transfer to Supervisor 69  
U
USB keyboard  
function keys 27  
User Interface 150  
V
Virtual Office 129  
Virtual Office login 129  
Virtual Office logout 133  
Virtual Office on your Remote tele-  
phone 131  
Vmsg 106  
Voice Call 105  
Voice Messaging control 106  
Volume adjustment 38  
154  
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Nortel Communication Server 1000  
IP Phone 1150E  
User Guide  
Copyright © 2006–2009 Nortel Networks. All rights reserved.  
The information in this document is subject to change without notice. The  
statements, configurations, technical data, and recommendations in this  
document are believed to be accurate and reliable, but are presented  
without express or implied warranty. Users must take full responsibility for  
their applications of any products specified in this document. The  
information in this document is proprietary to Nortel Networks.  
Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession  
are trademarks of Nortel Networks.  
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc.  
and any use of such marks by Nortel Networks is under license. Other  
trademarks and trade names are those of their respective owners.  
Publication Number: NN43114-100  
Document Release: Standard 01.09  
Date: April 2009  
Produced in Canada  
To provide feedback or report a problem in this document,  
go to www.nortel.com/documentfeedback  
www.nortel.com  
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