Title page
Nortel Mobile Communication 3100
Web User Interface User Guide
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Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
MC 3100 Web UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Configuring the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . 11
Accessing the MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . 11
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Logging on to the Web UI . . . . . . . . . . . . . . . . . . . . . . . . 17
Exiting the application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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Contents
Making a call from the History or Search Results screen 21
Recently Made Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Reviewing a list of Recent Calls . . . . . . . . . . . . . . . . . . . . 21
Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 21
Searching the corporate directory . . . . . . . . . . . . . . . . . . 22
Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Activating call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Checking voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Retrieving voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Configuring voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Canceling a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Swapping two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Executing a consultative transfer . . . . . . . . . . . . . . . . . . . 29
Executing a blind transfer . . . . . . . . . . . . . . . . . . . . . . . . . 30
Executing a consultative conference . . . . . . . . . . . . . . . . 30
Blind conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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Welcome
This section contains the following topics:
•
•
•
“Your Nortel MC 3100 Web UI” on page 5
“New in this Release” on page 5
“MC 3100 Web UI overview” on page 6
Your Nortel MC 3100 Web UI
Operating in your mobile Web browser, you can use the Mobile
Communication Client 3100 Web User Interface (MC 3100 Web UI) to
access enterprise telephony features using the Mobile Communication
3100 solution.
Note: The MC 3100 Web UI panes you see on your device may differ
from the illustrations in this document, due to variations in the way
devices display data.
New in this Release
Guide (NN42030-110) in Nortel Mobile Communication 3100
Release 3.1.
Features
This release contains information about the following:
•
“Activating call routing” on page 26
Other changes
There are no other changes to this document.
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Welcome
Revision history
November 2009
Standard 04.03. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1. Technical updates were
made.
November 2009
Standard 04.02. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1. Route Schedule configuration
and Do Not Disturb activation were updated.
October 2009
Standard 04.01. This document is issued to support Nortel Mobile
Communication 3100 Release 3.1.
March 2009
Standard 03.02. This document is issued to support Nortel Mobile
Communication 3100 Release 3.0. Changes were made to
technical content.
March 2009
Standard 03.01. This document is issued to support Nortel Mobile
Communication 3100 Release 3.0.
MC 3100 Web UI overview
With MC 3100 Web UI, you can perform the following tasks:
•
Associate a single number-your office extension-with all of your
outbound phone calls.
•
•
•
•
Answer office calls on your mobile device or any defined device.
Search for people in the corporate directory.
See whether you have new voice mail messages in your mailbox.
Statically redirect your incoming calls to an alternate contact number
such as your home phone or another number.
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Welcome
•
•
Force all calls to voice mail using the Do Not Disturb option.
Communicate using of the following methods:
•
•
dial a number
select a contact from corporate search result
•
•
Available outbound call modes:
•
Call-me-First—In this mode, your calls are set up in two stages.
First, the system calls you at the location of your choice. After you
answer, the system calls the other party
Available telephony features (support varies by network):
•
•
•
•
•
•
call hold and retrieve
call mute
supervised and unsupervised call transfer
call swap
caller ID/caller name display (information varies by network)
conference call
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Welcome
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Getting started
Getting started
This section contains the following topics:
•
•
•
“Enterprise requirements” on page 9
“Hardware requirements” on page 9
“Licensing” on page 10
Enterprise requirements
The Nortel Mobile Communication 3100 Web User Interface (MC 3100
Web UI) requires the following applications at the enterprise site:
•
•
Mobile Communication Gateway 3100
Nortel Communication Server 1000 (CS 1000) Release 5.5
programmed with an account for each user
Hardware requirements
The MC 3100 Web UI supports the following minimum requirements:
•
Mobile devices with:
•
•
•
a color screen
a web browser
a minimum screen size of 160 X 120.
Web page rendering is dynamically optimized for higher resolution
formats.
•
Personal computer with a Web browser
The Nortel MCC 3100 Web UI was tested using the default browsers on
the following platforms:
•
•
•
Microsoft Windows Mobile 6.0 and 6.1
Windows Internet Explorer
RIM BlackBerry
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Getting started
•
•
•
Nokia
Apple iPhone
Opera
Languages
English is the only supported language.
Licensing
Provided that there is sufficient capacity on the system, the first time you
log in to the system you receive a license to use the MC 3100 Web UI.
You retain this license regardless of your status on the network (logged in
or out). Only the system administrator has the authority to revoke your
license and make it available for another user.
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Configuring the MC 3100 Web UI
Configuring the MC 3100 Web UI
This section describes how to configure the Mobile Communication 3100
Web User Interface (MC 3100 Web UI) and how to add a phone number
or device.
the existing web browser on client devices. You are not required to
install new client software to use Web UI.
The following topics are discussed:
•
•
“Accessing the MC 3100 Web UI” on page 11
“Adding a phone number or device” on page 13
Accessing the MC 3100 Web UI
You can use any computer (desktop PC or laptop) or your mobile device
to access the MC 3100 Web UI.
Prerequisites
•
Obtain the following from your administrator:
— the MC 3100 Web UI Uniform Resource Locator (URL)
— your user ID and password
Accessing the MC 3100 Web UI
1. On your computer or mobile device, open a web browser.
2. In the URL box, type the MC 3100 Web UI URL provided by your
administrator.
Examples:
The Login page appears.
3. Enter your ID and password provided by your system administrator.
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Configuring the MC 3100 Web UI
Contact your administrator if you enter your ID and password
correctly but cannot log on.
4. Optionally, select the This is a shared device/browser check box to
automatically log a user off the MC 3100 Web User Interface when a
Web session times out or is closed.
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Configuring the MC 3100 Web UI
5. Click Sign In. The initial setup page appears with the following
message: You have no phone numbers configured yet.
Note: The initial setup page appears only after you log on for the first
time or if you delete all the phone numbers associated with your
MC 3100 Web UI account.
6. For future ease of use, bookmark this URL.
Adding a phone number or device
After you access the MC 3100 Web UI for the first time, you receive a
prompt to add a phone number or device.
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Configuring the MC 3100 Web UI
2. Click Add a new device.
3. In the Device Name box, type a unique name for the new phone
number or device.
4. In the Number box, type the phone number associated with the
device name.
Note: The format for the phone number must match the format for
your enterprise infrastructure. If you are unsure of the format for your
enterprise, contact your administrator.
5. Click Save.
6. Your voicemail service number is assigned a default value by your
administrator. If your voicemail service number is different from the
default, or you are instructed to change this number by your
administrator, enter the voicemail service number and click Save.
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Configuring the MC 3100 Web UI
Setting up a route schedule
You can optionally set up a route schedule so that at specific times you
receive calls on a specific phone or device.
When call routing is selected, time periods that are not configured in the
route schedule automatically receive Do Not Disturb mode. When in Do
Not Disturb mode, you cannot place outgoing calls from the MC 3100
Web UI without reconfiguring Advanced Call Routing.
Setting up a route schedule
1. From the Settings page, click Use Advanced call routing.
2. Click the Add a route schedule link.
The Add new routing rule pane appears.
3. Create a rule.
a. Select one of the preconfigured devices from the Send calls to
list.
b. Enter the time in the From and To boxes. Use 24-hour format or
12-hour format with am or pm suffix.
Examples: 23:59, 2359, 11:59pm, 1159pm
c. Place a check mark beside the days that this rule should be
active.
4. Click Save.
You can create more than one schedule. For example, you might want
one schedule for your normal working hours, and a second schedule for
regular meetings or appointments.
If you create more than one schedule, the schedule may overlap with
another schedule. Sort your schedules in priority order, so that the more
important schedule is higher in the list.
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Basic functions
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
“Logging on to the Web UI” on page 17
“Exiting the application” on page 20
“Making calls” on page 20
“Recently Made Calls” on page 21
“Searching the corporate directory” on page 21
“Adding more devices” on page 24
“Activating call routing” on page 26
“Working with voice mail” on page 27
“Mobile Do Not Disturb mode” on page 28
“Mid Call features” on page 28
Logging on to the Web UI
Complete this procedure to log on to the Mobile Communication 3100
Web User Interface (MC 3100 Web UI).
Prerequisites
•
Obtain the following from your administrator:
— the MC 3100 Web UI URL
— your user ID and password
Logging on to the Web UI
1. On your computer or mobile device, open a web browser.
2. Click the bookmark that you previously created.
OR
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Basic functions
In the URL box, type the MC 3100 Web UI URL provided by your
administrator.
3. Press Enter. The Login page appears.
Figure 1: Login page on an iPhone (with keyboard)
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Basic functions
Figure 2: Login page on an iPhone (with no keyboard)
4. In the ID box, type your SIP ID.
5. In the Password box, type your password.
6. Select the This is a shared device/browser check box to
automatically log you off the MC 3100 Web UI when the Web session
times out or is closed.
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Basic functions
7. Click Sign In. The home pane appears.
Exiting the application
1. Go to the Home panel of the MC 3100 Web UI.
2. Select Menu, Quit.
Nortel recommends that you exit from the MC 3100 Web UI before you
shut off your device.
Making calls
After you log on to the MC 3100 Web UI, you can make calls.
Making a call
1. On the Home page, check the contents of the Calls go to field.
If the Calls go to field specifies Do Not Disturb, see “Mobile Do Not
Disturb mode” on page 28.
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Basic functions
2. In the box to the right of the telephone icon, type the number to dial.
3. Click Call. The Home page lists the status of the call.
4. Answer the incoming call on the computer or your mobile device. You
hear the far end ringing until your party (or their voice mail) answers
the call.
Making a call from the History or Search Results screen
You can make a call from the History or Search Results screens. When
you start from these screens, you receive more options for placing the
call.
1. From the History screen, click a hyperlinked telephone number.
OR
From the Search Results Detail screen, click a hyperlinked telephone
number.
2. On the Confirmation screen, click Call.
Recently Made Calls
The MC 3100 Web UI keeps track of recently made calls from the device
and displays a maximum of five entries on the Main pane.
When the link to recent calls is selected, a list of the last 20 calls made
from the device is displayed.
Reviewing a list of Recent Calls
1. On the Main pane, select the Recently Made Calls link.
The Recently Made Calls pane appears.
2. Recent calls are displayed as a link. Select the link for a number to
start a call.
3. Select Menu, Quit to exit the application.
Searching the corporate directory
To search the corporate directory, complete this procedure.
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Basic functions
Searching the corporate directory
1. On the Home pane, in the box located to the right of the magnifying
glass icon, type a name (first or last) or search string.
Figure 3: Home page on an iPhone (no keyboard)
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Basic functions
Figure 4: Home page on an iPhone (with keyboard)
2. Click Search. The search results appear on the Directory Search
page.
The search results include all contacts where the first or last name
match the entered search string. If no matches are found, the
following message appears: Nothing found.
3. Up to 25 entries appear on the screen. If there are more than 25
entries, click the right arrow (>) to navigate forward in the list to the
additional entries. Use the left arrow (<) to navigate backward in the
list.
4. Select an entry in the list. The details screen shows the list of
numbers for that person, and you can click a number to dial the
person.
5. To search again, in the box at the top of the page, modify or delete
the previous search criteria and enter new search criteria, and then
click New Search.
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Basic functions
2. Click the new link. The Add a new device pane appears.
3. In the Device Name box, type a unique name.
4. In the Number box, type a number that is reachable from within your
enterprise infrastructure.
Note: The format for the phone number must match the format for
your enterprise infrastructure. If you are unsure of the format for your
enterprise, contact your administrator.
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Basic functions
5. Click Save. The Settings pane appears listing the device.
Activating call routing
Activate call routing to select a device as the default device for all
incoming calls to your enterprise extension. You can select only one
device at a time as your default device. For information on setting up a
Route schedule, see “Setting up a route schedule” on page 16.
Activating call routing
1. From the Home page, click Settings.
2. On the Settings page, select the device that you want for your default
device.
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Basic functions
Working with voice mail
You can use your Web UI with your Enterprise voice mail system.
Checking voice mail
1. On the Home pane, click Refresh. The Home page refreshes and
one of the following messages appear:
— Voicemail: No messages
— Voicemail: New messages
Retrieving voice mail
1. On the Home pane, click the Voicemail: New messages link.
2. Answer the incoming call. You are connected to your Enterprise
voicemail system.
3. Enter your PIN when prompted.
Configuring voice mail
The voice mail service number is provided by your administrator. You can
change the service number if requested to do so by your administrator.
1. On the Home pane, select Settings.
The voice mail service number is displayed at the bottom of the
Settings pane.
2. Choose the new voicemail service number from the drop down menu,
and click Save.
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Basic functions
Mobile Do Not Disturb mode
To stop calls from being sent to your mobile device, enable Do Not
Disturb mode. When your device is in Do Not Disturb mode, you cannot
place calls from the MC 3100 Web UI.
Enabling Do Not Disturb mode
1. On the Home pane, click Settings. The Settings pane appears.
2. On the Settings pane, select Send Calls to, Do not disturb.
3. Click Save.
Disabling Do Not Disturb mode
1. On the Home pane, click Settings. The Settings pane appears.
2. On the Settings pane, select Send Calls to, and then select your
telephone number.
3. Click Save.
Mid Call features
•
•
•
•
•
•
•
•
•
“Placing a call on hold” on page 29
“Releasing a call from hold” on page 29
“Placing a call on hold and making another call” on page 29
“Canceling a call” on page 29
“Swapping two calls” on page 29
“Executing a consultative transfer” on page 29
“Executing a blind transfer” on page 30
“Executing a consultative conference” on page 30
“Blind conference” on page 30
Ensure that you know the system prefix. By default, the prefix is *.
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Basic functions
Placing a call on hold
While on a call, you can place a call on hold.
1. To place a call on hold, press <prefix>6#.
Releasing a call from hold
You can release a call that you placed on hold.
1. To release a call on hold, press <prefix>7#.
Placing a call on hold and making another call
After you place a call on hold, you can place another call.
1. To hold a call and dial another, press <prefix>1<number to dial>#.
Canceling a call
You can cancel a call. For example, if you place a call on hold and make
a second call, you can cancel the second call.
1. To cancel a call, press <prefix>2#.
Swapping two calls
You can swap two calls. For example, if you have a call on hold and are
on a second call, you can place the second call on hold and make the first
call active.
1. To swap two calls, press <prefix>3#.
Executing a consultative transfer
You can consult with a third-party during a call and then transfer the call
to the third-party.
1. To execute a consultative transfer, press <prefix>1<number to
dial>#.
2. Consult with the third party.
3. To transfer the call, press <prefix>4#.
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Basic functions
Executing a blind transfer
You can transfer a call directly to a third-party.
1. To execute a blind transfer, press <prefix>1<number to dial>#.
2. While the third party is ringing, press <prefix>4# to transfer.
Executing a consultative conference
You can consult with a third-party while on a call and then conference in
the third party.
1. To execute a consultative conference, press <prefix>1<number to
dial>#.
2. Consult with the third party.
3. To conference, press <prefix>5#.
Blind conference
You can directly conference in a third party.
1. To execute a blind conference, press <prefix>1<number to dial>#.
2. While the third party is ringing, press <prefix>5# to conference in.
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Acronyms
Acronyms
Table 1 lists the acronyms used in this guide.
Table 1: Acronyms
Acronym
Full Name
MCC 3100
MCG 3100
SIP
Mobile Communication Client 3100
Mobile Communication Gateway 3100
Session Initiation Protocol
PBX
Private Branch Exchange
PSTN
Public System Telephone Network
Uniform Resource Locator
URL
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Acronyms
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Nortel Mobile Communication 3100
Web User Interface User Guide
Copyright © 2009 Nortel Networks.
All Rights Reserved.
While the information in this document is believed to be accurate and
reliable, except as otherwise expressly agreed to in writing NORTEL
PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR
CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The
information and/or products described in this document are subject to
change without notice.
Nortel, Nortel Networks, the Nortel logo, and the Globemark are
trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
Product: Nortel Mobile Communication 3100 Release 3.1
Publication Number: NN42030-110
Document Release: Standard 04.03
Date: November 2009
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