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Nortel IP Phone 1150E User
Guide (CICM)
Release: CICM 10.1 MR2
Document Revision: 04.01
www.nortel.com
NN10300-025
.
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Contents
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
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4
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
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5
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
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6
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Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
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7
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New in this release
The following sections detail what is new in Nortel IP Phone 1150E User
Guide (CICM), (NN10300-025) for this release.
•
•
Features
See the following sections for information about feature changes:
•
Terminal features customization, POR 330579
•
This feature allows the message waiting indicator to emit different
signals to indicate a missed call with no voice message, or a missed
call with a voice message. For details, see “Terminal indicators” (page
14).
•
This feature makes it possible to dial a call by highlighting an entry in
the Inbox/Outbox/Contact list and then pressing a DN key either on
the main terminal or extension module, or by highlighting the entry and
then pressing the Dial softkey. For details, see “Originating a call from
•
Call Display now displays the name, as well as the number, of calls
received.
Other changes
There are no other changes for this release.
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8
New in this release
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9
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Overview
The IP Phone 1150E brings voice and data to the desktop by connecting
directly to a Local Area Network (LAN) through an Ethernet connection.
When you are logged on to the network, the keypad of the IP Phone
operates in the same way as a standard M5216 Meridian Business Set
(MBS) telephone. With the correct permissions, additional services and
features can be accessed using the softkeys of the function display area.
The four softkeys located below the display area can consist of a Menu
softkey and three feature softkeys. The navigation keys can be used
to select a particular menu option. The three feature softkeys can be
configured by your system administrator to activate features provisioned
on the line without having to use the dedicated feature key. The default
Centrex features available on the softkeys are Transfer, Forward, and
The IP Phone 1150E is an Automatic Call Distribution (ACD) phone
designed primarily for call center agents. The administrator can configure
the ACD keys so that the feature set required by a supervisor and the
agent features, are on the same terminal. The administrator creates user
profiles and assigns the ACD features to the dedicated ACD keys.
location of the keys and components of the IP Phone 1150E.
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10 Overview
Figure 1
IP Phone 1150E components
IP Phone terminal description
The IP Phone 1150E offers these features:
•
light-emitting diode (LED) indicator lamps
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IP Phone terminal description 11
— supervisor talk/listen lamp
— message waiting lamp
— data waiting lamp
— mute lamp
— headset lamp
— link lamp
— Automatic Call Distribution (ACD) feature and in-calls lamp
— lamp on each ACD key
volume control keys
standard telephone dialpad
six dedicated ACD keys
— Activity
•
•
•
— Emergency
— Supervisor
— Make Busy
— Not Ready
— Feature
•
•
six feature keys
four softkeys; one softkey is for navigation and selection of menu
options, three remaining softkeys can be configured to support features
•
five navigation keys
— up
— down
— left
— right
— send (located in the middle of the navigation key, this key is
mapped to execute the current function of the left soft key)
•
multifield LCD screen
— adjustable contrast
— backlight
•
•
one audio mode
— headset (autodetect and Bluetooth support)
one USB port
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12 Overview
— USB mouse and keyboard
automatic network configuration
upgradeable firmware
•
•
•
wideband audio support
Terminal display
The display on the IP Phone terminal has blue LED backlighting, which
you can turn on and off. The backlight turns off automatically after a period
of inactivity.
The IP Phone 1150E display has three distinct areas:
•
•
The upper area shows line and feature key status.
The middle area shows information for items such as caller number,
caller name, feature prompt strings, user-entered digits, date and time
information, and telephone information.
•
The lower area displays labels for four configurable softkeys. For more
Figure 2 "IP Phone 1150E display" (page 13) identifies each section of
the display, and shows the location of the user-defined feature keys and
the soft keys.
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Softkey functionality 13
Figure 2
IP Phone 1150E display
Softkey functionality
Softkey functionality allows access to a small subset of Centrex features
on Nortel IP Phone 1150E softkeys, located below the main display and to
the right of the Menu softkey. The administrator has the ability to change,
enable, or disable the softkeys. The default features for these softkeys are
Transfer, Forward, and Conference. The softkeys can be utilized when you
are not navigating the CICM menus.
The features must be provisioned on the LINE to be displayed on the
softkeys. For a LINE that does not have an m522 extension module, the
softkey features reside on the first 14 feature keys. For a LINE that has
one m522 extension module, the softkey features reside on keys 1 to 36.
For a line that has two m522 extension modules, the softkey features
reside on keys 1 to 58.
For more information, see Nortel CICM IP Phones Fundamentals,
(NN10300-135).
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14 Overview
ACD keys
The IP Phone terminal has the following Automatic Call Distribution (ACD)
feature keys. These keys provide agent-specific features.
•
•
•
•
•
•
Emergency
Supervisor
Make Busy
Not Ready
Feature
Activity
The In-Calls key is the default line key. It allows the ACD agent to access
incoming ACD queue calls.
Figure 1 "IP Phone 1150E components" (page 10) shows the location of
the ACD keys and the In-Calls key.
You may order an optional kit that provides labeled key caps to replace
the default ACD keys. The administrator configures these keys on a
per user basis. The kit provides a key cap for each of the following
supervisor-specific features:
•
•
•
•
•
Call Agent
Answer Agent
Answer Emergency Call
Talk/Listen Agent
Display Queue
Terminal indicators
The IP Phone terminal uses light-emitting diodes (LEDs) of different colors
to indicate the current state of the terminal. This table describes each color
and its associated state.
A steady indicator means that the extension or feature beside it is active.
A flashing indicator means the line is on hold or the feature is in the
process of being programmed.
Indicator
LED color
Meaning
Supervisor talk/listen
Red (located on the front cover Lit when the supervisor is
near the supervisor headset
jack)
participating in a call. Unlit
when the supervisor’s headset
is muted.
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USB keyboard 15
Indicator
LED color
Meaning
ACD feature and in-calls
Red (located on the front cover Lit when the associated feature
next to each ACD key)
is active.
Message waiting
Red (located on the top right
corner of the set)
Indicates when a message is
waiting, or a call is missed.
If you miss a call and the
caller does not leave a voice
message, the indicator is
illuminated without interruption.
If you miss a call and the caller
leaves a voice message, the
indicator may be illuminated
without interruption, or it may
flash or flicker or wink or
twinkle or blink, depending on
what the system administrator
has arranged.
Data waiting
Headset
Mute
Blue (located on the top left
corner of the set)
Lit when the terminal is on an
active call.
Red (located on the front cover Lit when the headset is in use.
near the headset key)
Red (located on the front cover Lit when the mute feature
near the mute key)
is active. The system
administrator can configure
the mute lamp to be steady on
or blinking.
Link/Data
Green (located on the back
cover near the network
Ethernet jack)
Lit when the link is alive and
flashes to indicate activity.
USB keyboard
You can connect a USB keyboard to the IP Phone and use it to enter
information in the tools and graphical applications. The keyboard has a
maximum current supply of 100 milliamps. If you are using a hub, the
keyboard needs to be powered locally; it cannot be powered from the
phone. Complex devices such as USB keyboards with built-in hubs, may
not work due to the current limitations. See “Using a keyboard with an IP
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16 Overview
USB mouse
A mouse pointer appears on the screen when a USB mouse is connected
to the IP Phone. Soft key labels and feature keys only can be selected
with a mouse click. You cannot use the mouse to navigate the menus; use
the navigational keys.
•
•
•
Left-click to select soft keys and feature keys.
Right-click to open the local configuration menu.
Center buttons and wheels are not supported.
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17
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IP Phone 1150E menu systems
After you successfully log on, the menu systems are active and available.
An up or down arrow beside an item indicates the navigation key you can
press to scroll to the next item. Labels appear next to the soft keys, in
response to items selected on the screen.
The IP Phone main menu system provides access to these menus and
functions.
Logoff
Audio
Use Logoff to log out from the IP Phone system:
•
•
Use the Audio menu to:
•
•
•
•
view and edit your audio profile
change the volume of the headset, ringer, and buzzer
select the headset type
select the dialpad feedback
Display
Feature
Use this item to adjust the contrast level of the display.
Use the Feature menu to access these submenus:
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18 IP Phone 1150E menu systems
Assign
Use the Assign menu to:
•
•
define the key type
enable and disable the Inbox
IP Phone 1150E has only one page of feature keys. The Autoscroll feature
is therefore not supported.
Label
Use the Label item to change a label associated with a feature key.
Options
Use the Options menu to:
•
define your default feature
enable the Outbox feature
•
IP Phone 1150E displays only one page of features. The Auto Hide
feature is therefore not supported.
Reset
Use the Reset item to reset the feature keys to the default settings.
ACD Keys
Use the ACD Keys item to view the features assigned to the Automatic
Call Distribution (ACD) keys. You can not perform edits; the ACD Keys
menu is read-only.
Language
Use the Language item to select the language used in the display.
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Upgrade 19
Time
Use the Time menu to:
•
•
•
•
•
select a time zone
enable or disable Daylight Saving Time
select the format used to display the time
select the format used to display the date
reset the time to the defaults
User
Use the User menu to:
•
•
•
•
view your user name
view your login type
enable or disable auto login feature
change your password
History
Use History menu to:
•
•
reset the Inbox
reset the Outbox
Diagnostics
Upgrade
Use the Diagnostics item to test the local mode.
Use the Upgrade item to perform a firmware upgrade. This item appears in
the menu only if a firmware upgrade is available.
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20 IP Phone 1150E menu systems
Menu hierarchy
Figure 3
IP Phone 1150E menu hierarchy
How to use the navigation keys
The IP Phone terminal has navigation keys that you use to navigate the
menus and to help you to enter text in the display. See Figure 1 "IP Phone
1150E components" (page 10) for the location of these keys.
When the menu system is active, the navigation keys behave this way:
•
•
•
up—return to the previous menu item. When entering text, press the
up key to move the cursor to the home position.
down—go to the next menu item. When entering text, press the down
key to move the cursor to the end of the text.
left/right—active when you can enter text. To move the cursor to the
left, press the left key. Press the right key to move the cursor to the
right.
•
send key—located in the middle of the navigation keys, press to select
the menu item.
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21
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Connecting the IP Phone to the LAN
Follow this procedure to connect the terminal to the Local Area Network
(LAN), and to a power source.
CAUTION
Risk of equipment damage
Do not plug the IP Phone into a regular telephone jack. This
causes severe damage to the terminal. Consult your system
administrator to ensure that you plug your telephone into a
10/100BaseT Ethernet jack.
Prerequisites
•
IP Phones can be powered by an AC adapter or over a LAN. Contact
your installation technician to identify the correct power option.
•
of the connectors on the back of the IP Phone.
Step
1
Action
Connect one end of the CAT-5 line cable to the LAN Ethernet
port, identified with a LAN icon, located on the underside of the
terminal.
2
Connect the other end of the CAT-5 line cable to the IP network
jack.
For a terminal sharing LAN access with a PC, connect a second
CAT-5 line cable to the PC Ethernet port located on the back of
the terminal, identified by the PC icon. Connect the other end of
the cable to the Ethernet port on the computer.
3
4
For a secure power connection, thread the cord around the strain
relief retaining hook and through the channel on the underside
of the terminal.
Secure the terminal footstand to the terminal base.
--End--
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23
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Logging on
Logging on to the network
Follow this procedure to log on to the network. If the Centrex IP Client
Manager (CICM) is set up as part of a group of CICMs, you can choose
which CICM to connect to. After you select a gateway, the terminal directs
itself at that CICM and the Username screen appears.
If a firmware upgrade for the IP Phone is available, the system prompts
you to upgrade when you log on. If the firmware level is between the
minimum and maximum level set by the administrator, Yes and No options
appear on the soft keys. If the terminal is below the minimum level, the
only option available is Yes. You cannot log on until you perform the
upgrade.
Step
1
Action
If the Selective Gateway Login feature is configured on your
system, navigate through the list to select the gateway.
2
When the gateway you want appears, press Ok, or start entering
your user name.
If the Username screen appears when you start to enter your
user name, the characters you already entered appear at the
beginning of the Username field.
3
If you make a mistake, press Clear to clear the field, and then
enter the user name again.
If your user name is too long for the display (longer than 15
characters), the digits scroll to the left and an ellipsis appears to
the left of the user name.
4
5
Press Ok, or press the send key.
The Password screen appears.
Enter your password. For security, the password characters are
displayed as asterisks (*).
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24 Logging on
6
7
If you make an error, press Clear to clear the field, and then
enter the password again.
Press Ok, or press the send key.
You are logged on and the Menu screen appears.
--End--
Logging on to the ACD queue
Follow this procedure to log on to the Automatic Call Distribution (ACD)
queue.
You may be prompted to enter an Agent ID when you log on. Agent
IDs are configured by the system administrator. Contact your system
administrator for more information.
Step
1
Action
Press the In-Calls key.
location of the In-Calls key.
2
3
Dial your agent ID, if required.
Perform one of these actions to enter the ACD queue:
• Press the In-Calls key.
• Press the Not Ready key.
--End--
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25
.
Logging off
Logging off from the network
Follow this procedure to log off from the network.
Step
Action
From the main menu, select Logoff.
1
2
Press Ok, or press the send key.
A confirmation screen appears.
3
Confirm the action.
You are logged off from the network.
If you are logged on to an ACD queue, you are automatically
placed in Not Ready mode.
--End--
Logging off the ACD queue
Follow this procedure to log off the Automatic Call Distribution (ACD)
queue.
Step
1
Action
Press the Make Busy key.
The ACD feature indicator lamp is lit.
2
Perform one of these actions:
• Press the Make Busy key again to log out of the ACD queue.
The ACD feature indicator lamp will turn off. You can accept
non-ACD calls.
• While on an ACD call, press the Make Busy key again.
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26 Logging off
You are automatically logged out of the queue when the call
is finished.
--End--
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27
.
Using a handset
The 1150E is not shipped with a handset. A handset is available as a
hardware option for the phone.
The handset is plugged into the headset jack. See Figure 4 "IP Phone
1150E connectors" (page 22) for location of the headset jack.
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28 Using a handset
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29
.
Agent features
Follow these procedures to use the agent features. See “ACD keys” (page
14) for a description of the agent keys.
The availability of each Automatic Call Distribution (ACD) feature is
dependant on the Centrex feature provisioned on the user’s line. Contact
your system administrator for more information.
Navigation
•
•
•
•
•
•
•
•
•
Using the Activity feature
Follow this procedure to record call activities.
The Activity key is defaulted to Line of Business (LOB) on Centrex IP
Client Manager (CICM). The feature allows you to record the type of
activity you are performing. The types of activities that are recorded
include:
•
•
type of call
number of calls
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30 Agent features
•
holding times for calls
•
length of time spent on a call
Each activity is associated with a three-digit code, entered for each call.
The codes are configured by the system administrator. Contact your
system administrator for more information.
the Activity key.
Step
Action
1
2
Press the Activity key.
Enter the activity code that corresponds to the activity being
performed.
3
Press the Activity key again.
Repeat these steps for each task you are performing.
--End--
Answering an ACD call
Follow this procedure to answer an Automatic Call Distribution (ACD) call.
The In-Calls key is the main ACD extension. It allows you to answer the
next queued call on the primary directory number (DN). See Figure 1 "IP
Phone 1150E components" (page 10) for the location of the In-Calls key.
To make and accept calls that are not ACD calls, your network
administrator must configure one or more non-ACD DNs the IP Phone
Step
1
Action
Press the In-Calls key.
The caller is connected. The in-calls indicator lamp is lit.
--End--
Ending an ACD call
Follow this procedure to end an ACD call.
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Using the Not Ready feature 31
Step
1
Action
Perform one of these actions:
• Press the Release key.
• Press a non-ACD line key to exit the queue.
• Press the Not Ready key to exit the queue and remain
logged in as an agent.
• Wait for the caller to terminate the call.
--End--
Using the Emergency feature
Follow this procedure to contact the supervisor in an emergency situation.
The display shows information about the call. Before you press the
Emergency key, it is recommended that you record this information for
future reference.
the Emergency key.
Step
Action
1
2
Answer a call.
During the call, press the Emergency key to call the supervisor.
The emergency indicator lamp flashes while the supervisor is
called.
When the supervisor answers the call, the emergency indicator
lamp is lit. You have a three-way conference with the supervisor
and the current caller.
--End--
Using the Not Ready feature
Follow this procedure to leave the Automatic Call Distribution (ACD) queue
for a short time without logging out of the queue.
of the Not Ready key.
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32 Agent features
Step
Action
1
2
Press the Not Ready key.
You are removed from the queue.
When you are ready to return to the queue, press the Not Ready
key.
--End--
Using the Make Set Busy feature
Follow this procedure to make your line appear busy to all callers. You are
automatically logged out of the Automatic Call Distribution (ACD) group
and not presented with calls.
You must log back in to the ACD group to be presented with calls. See
When all agents have the Make Set Busy feature activated, the ACD
group is automatically put into Night Service. See “Using the Night Service
of the Make Set Busy key.
Step
1
Action
Press the Make Set Busy key.
You are logged out of the ACD group.
2
3
When you are ready to answer calls, press the Make Set Busy
key again.
Your line does not appear busy to callers.
Log in to the ACD queue.
You are presented with calls.
--End--
Answering a call from the supervisor
Follow this procedure to answer a call from the supervisor.
Step
Action
Perform one of these actions:
1
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Using the Walkaway feature 33
• When your phone rings and the supervisor indicator lamp
flashes, press the Supervisor key.
• When you are on a call and you hear a buzz and the
supervisor indicator lamp flashes, do the following:
— Press the Hold key.
— Press the Supervisor key.
2
Press the In-Calls key to return to the ACD call.
--End--
Calling the supervisor
Follow this procedure to call the supervisor. If you are on a call, that call is
automatically put on hold.
Step
1
Action
Press the Supervisor key.
If you are on a call, that call is put on hold.
2
Perform one of these actions:
• Press the Release key to disconnect from the supervisor.
• If there is a call on hold, press the In-Calls key to disconnect
from the supervisor and return to the caller.
--End--
Using the Walkaway feature
Follow this procedure when you need to walk away from your desk.
Step
Action
To walk away
1
2
Press the Hold key.
The in-calls indicator lamp flashes.
Disconnect your headset.
To walk away while in not ready mode
3
4
5
Press the Not Ready key.
Press the Hold key.
Disconnect your headset.
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34 Agent features
To return
6
Connect the headset.
The walkaway feature is deactivated. You are in not-ready
mode.
7
Press the In-Calls key next to the flashing indicator.
You are ready to answer calls.
If a caller disconnects before you deactivate the walkaway
feature, the not-ready indicator flashes.
--End--
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35
.
Supervisor features
You may order an optional kit that provides labeled key caps to replace
the default Automatic Call Distribution (ACD) keys. The administrator
configures these keys on a per user basis. The kit provides a key cap for
each of the following supervisor-specific features:
•
•
•
•
•
Call Agent
Answer Agent
Answer Emergency Call
Talk/Listen Agent
Display Queue
From the main menu, you can view the features assigned to the ACD
Navigation
•
•
•
•
•
•
•
•
•
•
•
•
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36 Supervisor features
Agent Status Lamp
The Agent Status Lamp feature allows the supervisor to connect to an
agent, or monitor the status of an agent’s call without interfering with the
call.
The following table shows the meaning of the LCD indicator associated
with the Agent Status Lamp.
Indicator
Off
Agent Status
No agent logged in at this position.
Busy on an ACD call.
On
Slow flashing
Fast flashing
Waiting for an ACD call.
Busy on a non-ACD call.
Using the Answer Agent feature
Follow this procedure to answer an agent call.
Step
Action
When the phone rings and the answer agent indicator flashes,
1
press the Answer Agent key.
You are in Not Ready mode. You are connected to the agent.
2
When the call is finished, press the Release key.
--End--
Answering an emergency
Follow this procedure to answer an emergency call.
Step
Action
Perform one of these actions when the phone buzzes and the
1
answer emergency indicator flashes:
• Press the Answer Emergency key.
• If you are currently on a call and intend to return to it, press
the Hold key before you press the Answer Emergency Call
key.
You are in not-ready mode. The answer emergency indicator
lamp is lit. You are connected to the agent.
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Observing an agent 37
2
Press the Release key.
--End--
Calling an agent
Follow this procedure to call an agent.
You have the option to enter the agent’s ID, or use the key assigned to the
agent. Agent IDs are configured by the system administrator. Contact your
system administrator for more information. Each agent may be assigned
information.
Step
1
Action
Press Call Agent key.
You are in not-ready mode. See “Using the Not Ready feature”
2
3
Press the key assigned to the agent, or dial the agent’s ID.
When the call is finished, press the Release key.
--End--
Observing an agent
Follow this procedure to monitor a call between an agent and a caller,
without the agent or the caller knowing the call is being monitored.
Use the Call Agent feature to participate in the call.
Step
Action
To observe the call
Press the Observe key.
1
To conference the agent and the caller
2
3
Press the Call Agent key.
You are in a three-way conference.
Press the Release key when the call is finished, or you no longer
want to monitor the call.
--End--
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38 Supervisor features
Using the Forced Agent Availability feature
Follow this procedure to force an Automatic Call Distribution (ACD) agent
from the Not Ready state. The agent is now available to take calls. See
You have the option to enter an Agent ID. Agent IDs are configured by
the system administrator. Contact your system administrator for more
information.
Step
Action
1
2
Press the Forced Agent Availability key.
Press the key assigned to the agent, or dial the agent’s ID.
The agent is removed from the Not Ready state and available
to accept calls.
--End--
Using the Talk/Listen feature
Follow this procedure to talk with an agent or mute the call and listen only,
from an Automatic Call Distribution (ACD) terminal.
of the Talk/Listen key. See Figure 4 "IP Phone 1150E connectors" (page
22) for the location of the supervisor headset jack.
Step
Action
Talking to the agent
Plug the headset into the supervisor headset jack on the agent’s
1
terminal.
2
Press the supervisor Talk/Listen key.
The supervisor talk/listen indicator lamp is lit. The supervisor
participates in the conversation.
Muting the call
3
Press the supervisor Talk/Listen key again.
The supervisor talk/listen indicator lamp is turned off. The
supervisor’s headset microphone is muted.
--End--
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Viewing agent status 39
Using the Interflow feature
Follow this procedure to temporarily transfer calls from one queue to
another queue.
When the call backlog or the waiting time in the queue exceeds a set
threshold, the Interflow feature forwards calls to another queue. Interflow is
activated by the supervisor when the waiting time for the queue exceeds
the predefined threshold.
When Night Service is activated, Interflow cannot be activated. If Interflow
is operational when Night Service is activated, Interflow is canceled. See
Step
1
Action
Press the Interflow key.
The indicator lamp flashes. Calls are routed to the destination
queue.
2
To deactivate Interflow, press the Interflow key again.
--End--
Using the Night Service feature
Follow this procedure to use the Night Service feature.
When Night Service is activated, Interflow cannot be activated. See “Using
Step
1
Action
To enter Night Service, press the Night key.
The indicator lamp is lit. All calls in the queue and all new calls
receive Night Service.
2
To exit Night Service, press the Night key again.
--End--
Viewing agent status
Follow this procedure to display current information about the Automatic
Call Distribution (ACD) agents. The information is displayed for 12
seconds, or until another feature key is pressed.
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40 Supervisor features
The supervisor uses the Display Agent feature to monitor the status of all
agents with agent keys assigned to them.
Agents in the Not Ready state will be counted as busy on ACD calls or
non-ACD calls, as specified by the system administrator.
The following status information is displayed on the LCD:
•
•
•
•
the number of active agents on ACD calls
the number of idle agents
the number of agents in not ready mode
the number of unmanned sets
Step
1
Action
Press the Display Agent key.
The status of all agents with a key assigned on the supervisor’s
phone is displayed for 12 seconds.
--End--
Viewing queue status
Follow this procedure to view the status of calls in the Automatic Call
Distribution (ACD) queue. The supervisor uses the Display Queue feature
to verify that calls are being handled effectively.
The following status information is displayed on the LCD:
•
•
•
the number of calls waiting in the queue
the number of agent positions occupied for the queue
the length of time, in seconds, that the oldest call has been waiting in
the queue
Step
1
Action
Press the Display Queue key.
Information for the current queue is displayed.
2
The display scrolls through the different queues at two-second
intervals.
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Display Queue status indicator 41
The queues are presented in the order in which they were
entered at login.
--End--
Display Queue status indicator
The LCD indicator associated with the Display Queue key gives an
indication of the number of calls in the ACD queue.
The following table lists the four states of the LCD indicator.
Indicator
Queue Status
Meaning
Off
Light
There are few or no calls
waiting.
On
Normal
Busy
An acceptable number of calls
are waiting.
Slow flashing
Calls are backing up in the
queue. Calls overflowing to this
queue will not be accepted.
Fast flashing
Overloaded
Too many calls are in the
queue. New calls are being
overflowed to another queue.
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42 Supervisor features
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43
.
Making a non-ACD call
Follow these procedures to make a call that is not an Automatic Call
Distribution (ACD) call.
To make and accept a call that is not an ACD call, your network
administrator must configure one or more non-ACD directory numbers
Navigation
•
•
•
Making a call using predial
Follow this procedure to use the predial feature to make a call.
Step
Action
Before you press a line key, enter the number.
1
The number is entered into the terminal.
2
When you want to make the call, press Ok or press the send
key.
The number is dialed from your default line key. See “Selecting
3
When the call is answered, begin speaking.
--End--
Editing a predialed number
Follow this procedure to edit a number held in the predialed state.
Prerequisites
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44 Making a non-ACD call
A number must be predialed.
Step
1
Action
Use the navigation keys to position the cursor, and then perform
one of these actions:
• To delete numbers that appear to the left of the cursor, press
Bkspc.
• To delete numbers that appear to the right of the cursor,
press Delete.
2
Enter the new number.
--End--
Originating a call from the Inbox or Outbox
Follow this procedure to originate a call from the Inbox or Outbox.
Step
Action
Press the Inbox key or the Outbox key.
1
If you press the key, you are presented with a list of the recent calls to
your terminal. If you press the Outbox key, you are presented with a list
of recent calls from your terminal.
2
3
Using the up and down navigational keys, highlight the entry you
wish to dial.
Do one of the following things:
• pick up the handset (if equipped)
• press the line key of the extension that you wish to dial from
• press the Dial softkey
If you picked up the handset (if equipped), your default line goes
offhook and the digits available against the highlighted or outbox entry
are dialled directly. If you pressed a Line key, the selected line goes
offhook, and the digits available against the highlighted or outbox entry
are dialled directly. If you pressed the Dial softkey, you are presented
with a predial window that allows you to edit the digits to be dialled.
4
If you pressed the Dial softkey and have been presented with a
predial window, edit the digits if necessary, and then press the
OK softkey.
--End--
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45
.
Answering non-ACD calls
Follow these procedures to answer calls that are not Automatic Call
Distribution (ACD) calls. Incoming calls cause the telephone to sound and
the message indicator lamp to flash.
of the keys.
Navigation
•
•
Answering a call
Follow this procedure to answer the call.
Step
1
Action
Perform one of these actions to answer a call:
• With the headset on, press the line key for the incoming call.
• If using a handset, lift it and press the line key.
--End--
Answering a second call
Follow this procedure to answer a call when you are engaged in a call.
If another call comes in while the primary line is engaged, the phone
sounds and a message indicator icon on the display flashes. While the
indicator is flashing you have the opportunity to put the first call on hold
and answer the second call.
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46 Answering non-ACD calls
Step
1
Action
Press the hold key to put the active call on hold.
If you do not press the hold key, the call is automatically put on
hold when you press the line key for the second call.
2
Press the line key for the second call.
The call is answered.
--End--
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47
.
Ending a non-ACD call
Follow this procedure to terminate a call.
The release key is useful for dropping out of a conference call or exiting
location of the key.
Step
1
Action
Press the release key.
The call is ended.
--End--
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48 Ending a non-ACD call
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49
.
While on a non-ACD call
Follow these procedures to put a call on hold, transfer a call, use the mute
key, and use the conference call feature when the call is not an Automatic
Call Distribution (ACD) call.
of the keys.
Navigation
•
•
•
•
Using call hold
The Hold feature allows you to suspend the call without terminating it.
Follow this procedure to use the hold feature.
Step
1
Action
To put the call on hold, press the hold key.
The call is suspended. On the display, an indicator flashes
beside the line on which the call is held.
2
Press the key beside the flashing indicator in the display.
The call is active again.
--End--
Transferring a call
Follow this procedure to transfer the call to another extension.
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50 While on a non-ACD call
Step
1
Action
During a call, press the key to which the transfer feature is
assigned.
The call is put on hold and a dial tone sounds. On the display,
an indicator flashes beside the line on which the call is held.
2
3
Enter the number to which to transfer the call.
When that number rings or is answered, press the transfer key
again.
The call is transferred.
--End--
Using conference call
Follow this procedure to engage in a conference call.
The Three Way Call (3WC) feature allows you to add three calls to a
conference. If six-port conference is available, you can add a maximum of
six calls to a conference. If six port conference is available, Conference
appears beside a feature key in the display.
Step
1
Action
During a call, press the key to which the conference call feature
is assigned, either 3WC or Conference.
The call is put on hold and a dial tone sounds. On the display,
an indicator flashes beside the line on which the call is held.
2
Dial the number of the person you want to add to the call.
At this time, you can talk privately to the person you are adding,
to announce the conference.
3
4
5
Press the conference key again to merge the calls.
Repeat steps 2 and 3, to add more calls to the conference.
If you make a mistake dialing, or a party does not want to be
included in the conference, press the extension key of the
conference call to reconnect to the conference.
--End--
Using the mute feature
Muting prevents the transmission of sounds through the microphone.
Follow this procedure to use the mute feature.
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Using the mute feature 51
Step
1
Action
During a call, press the mute key.
A red light is turned on to indicate the feature is enabled.
2
To turn off the feature, press the mute key again.
The light is turned off and the feature is disabled.
--End--
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52 While on a non-ACD call
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53
.
Using call forward
Follow this procedure to forward calls to another IP Phone when you are
away from your desk.
Step
1
Action
To activate call forward, press the key to which the Forward
feature is assigned.
2
3
Enter the number of the extension to which to forward your calls.
Press the forward key again.
An icon appears in the display, beside the forward key label.
4
To turn off call forward, press the forward key.
The feature is deactivated and the icon disappears from the
display.
--End--
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54 Using call forward
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55
.
Navigating the menu system
Follow the procedures in this section to access and use the menu system.
You can select menu items using shortcut keys. The shortcut key is the
number on the dialpad that corresponds to the number of the menu item.
Only items numbered 0 through 9 have a shortcut key.
Navigation
•
•
•
•
•
Navigating the main menu
Follow this procedure to navigate the main menu.
Step
Action
Press Menu, or press the services key.
1
The main menu opens.
2
To select an item in a menu, perform one of these actions:
• Select the item, and press Ok or press the send key.
• Press the shortcut key.
The selected menu opens.
--End--
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56 Navigating the menu system
Navigating the Audio menu
Follow this procedure to use the Audio menu.
Step
Action
From the main menu, select and open Audio.
1
The Audio menu opens.
2
Perform one of these actions:
• Select and open Audio Profile.
• Select and open Default Volumes.
• Select and open Headset Type.
--End--
Navigating the Feature menu
Follow this procedure to open the Feature menu.
Step
Action
From the main menu, select and open Feature.
1
The Feature menu opens.
2
Perform one of these actions:
• Select and open Assign.
• Select and open Label.
--End--
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Navigating the User menu 57
Navigating the Time menu
Follow this procedure to navigate the Time menu. Use this menu to
configure the formats used by the display to show the time and date.
Step
1
Action
From the main menu, select and open Time.
The Time menu opens.
2
Perform one of these actions:
• Select and open Hours from GMT.
• Select and open Daylight Saving.
• Select and open Time Format.
• Select and open Date Format.
• Select and open Reset.
--End--
Navigating the User menu
Follow this procedure to open the User menu.
Step
Action
From the main menu, select and open User.
1
The User menu opens.
2
Perform one of these actions:
• Select and open Username.
• Select and open Login Type.
• Select and open Auto Login.
• Select and open Password.
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58 Navigating the menu system
--End--
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59
.
Using the Audio menu
Follow these procedures to view and edit your audio settings. Your system
administrator must grant you permission to edit your audio settings.
Navigation
•
•
•
•
•
Viewing and editing your audio profile
Follow this procedure to view and edit your audio profile.
The audio profiles available to you depend on those selected by the
system administrator. The administrator sets various CODECs, for
example, G711, G729, and Quality of Service levels. Contact your
administrator for recommended profiles.
Prerequisites
You must have permission to edit the audio profile. If the administrator has
granted you permission, a check mark appears beside the active profile in
the display.
Step
1
Action
From the main menu, select and open Audio.
The Audio menu opens.
2
From the Audio menu, select and open Audio Profile.
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60 Using the Audio menu
The Profile screen appears, showing your audio profile. If you
have permission to edit your profile, a check mark appears
beside the active profile.
3
If you have permission, and you want to edit your audio profile,
press Ok or press the send key.
A list of available profiles appears.
4
5
Select the profile you want.
A check mark appears beside the selection.
Press Ok or press the send key, to save the setting.
The new profile is saved and you return to the main menu.
--End--
Changing the default volume
Follow this procedure to change the default volume of the headset, ringer,
or buzzer.
Step
1
Action
From the main menu, select and open Audio.
The Audio menu opens.
2
Navigate through the menu and select Default Volumes.
The Default Volumes menu opens.
3
4
Select the item to change.
Perform one of these actions:
• Use the right navigation key and scroll to increase the
volume.
• Use the left navigation key and scroll to decrease the volume.
5
Press Ok or press the send key.
The selected volume is applied the next time the item is used.
--End--
Resetting the default volume of the headset
Follow this procedure to reset the default volume of the headset.
Step
Action
From the main menu, select and open Audio.
1
The Audio menu opens.
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Selecting the dialpad feedback 61
2
3
4
5
Navigate through the menu and select Default Volumes.
Select the headset type to change.
Press Reset.
Press Ok or press the send key, to confirm the action.
The default volume is applied the next time the headset is used.
--End--
Selecting a headset type
Follow this procedure to select a headset type.
Amplified and unamplified headsets are compatible with your 1150E. The
amplified headset is useful for noisy environments.
It is recommended that you try the headset with each option to determine
which type is best for you. The default type is Headset Type 1.
Prerequisites
The system administrator must grant you permission to select your
headset type.
Step
1
Action
From the main menu, select and open Audio.
The Audio menu opens.
2
Navigate through the menu and select Headset Type.
A list of headset types opens.
3
4
Select a headset type from the list.
Press Ok or press the send key, to confirm the action.
--End--
Selecting the dialpad feedback
Follow this procedure to select the sound that the keypad makes when you
press a number button on the dialpad.
You must have permission to edit your dialpad feedback to perform this
procedure. Permission to edit your dialpad feedback is granted by your
system administrator.
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62 Using the Audio menu
Step
1
Action
From the main menu, select and open Audio.
The Audio menu opens.
2
Navigate through the menu and select Dialpad Feedback.
The Dialpad Feedback menu opens, and a list of options
appears:
• Server DTMF
• No Sound
• Identical Sounds
• Terminal DTMF
A check mark appears beside the format currently selected.
Server DTMF is the default option.
3
4
Select an item.
Press Ok, or press the send key, to save the setting.
--End--
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63
.
Adjusting the contrast level of the
display
Follow this procedure to adjust the contrast level of the display.
Step
1
Action
From the main menu, select and open Display.
The Contrast screen appears.
2
Perform one of these actions:
• To decrease the contrast, press the left navigation key.
• To increase the contrast, press the right navigation key.
The percentage scale on the screen shows the degree of
change. The level decreases or increases each time you press
the key.
3
4
Stop pressing the key when you find the contrast you like.
Press Ok, or press the send key.
The current contrast level is saved and you return to the previous
screen.
--End--
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64 Adjusting the contrast level of the display
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65
.
Using the Feature menu
When you access the Feature menu, a numbered list of the features
provisioned on each key is displayed. The number displayed indicates the
key to which the feature is assigned to your line on the Communication
Server 2000 (CS2K).
Features are assigned by your system administrator, so the features you
have available may differ from those described in this User Guide.
Changing the keys to which a feature is associated does not create new
functionality.
Follow these procedures to use the Feature menu.
Navigation
•
•
•
•
•
•
•
•
Using the Assign menu
Follow this procedure to open the Assign menu.
Step
1
Action
From the main menu, open the Feature menu.
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66 Using the Feature menu
2
On the terminal, select the key that you want to assign to a
different feature.
3
4
From the Feature menu, select and open Assign.
Press Ok, or press the send key.
The Assign menu opens.
--End--
Defining the key type
Follow this procedure to define the key type.
Each feature key can be defined in one of two ways: Central or Local.
A feature key defined as Central can have a Centrex feature, such as
Call Forward, assigned to it. A feature key defined as Local can have a
directory entry assigned to it. By default, all feature keys are defined as
Central.
For further information about Centrex features, see Nortel CICM
Fundamentals, (NN10044-111).
Step
1
Action
From the main menu, open the Feature menu.
A list of the feature keys and their current assignments appears.
2
3
Select a key to change.
The Feature submenu appears.
Select and open Assign.
If the key you selected in step 2 is assigned to a Centrex feature,
the Key Type soft key labels appear.
If the selected key is assigned to a local feature, these soft key
labels appear: Key Type and Feature.
4
5
Press Key Type.
The Key Type screen appears. A check mark appears beside
the type currently assigned to the key.
Perform one of these actions:
• To change Central to Local, select Local.
• To change Local to Central, select Central.
6
Press Ok, or press the send key.
The key type is changed and a check mark appears beside the
selection.
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Using the Assign menu 67
7
To assign a directory entry to a Local key, see “Assigning a
--End--
Assigning a directory entry to a feature key
Follow this procedure to assign a directory entry to a feature key.
Assigning a directory entry to a feature key gives you the ability to speed
dial that number when you press the key.
Prerequisites
The feature key you select must be defined as Local, see “Defining the
Step
1
Action
From the main menu, open the Feature menu.
A list of the feature keys and their current assignments appears.
2
3
4
5
Select the key defined as Local.
The Assign menu appears.
Press Feature.
The directory contact list opens.
Scroll through the list and select the entry to assign to the feature
key.
Press Ok, or press the send key.
A check mark appears beside that entry in the directory. The
number is dialed when you press the key.
--End--
Enabling or disabling the Inbox
Follow this procedure to enable the Inbox feature. The Inbox maintains a
log of the 10 most recent incoming calls.
Step
Action
1
2
From the main menu, open the Feature menu.
From the Feature menu, select and open Assign.
The Assign menu opens.
3
From the Assign menu, select and open Inbox.
The Inbox screen appears.
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68 Using the Feature menu
4
Perform one of these actions:
• To enable the Inbox, select Enabled.
• To disable the Inbox, select Disabled.
5
Press Ok, or press the send key.
A check mark appears beside the item to indicate your choice.
You return to the Assign menu.
--End--
Labeling a feature key
Follow this procedure to change the label associated with a feature.
If you are unfamiliar with how to enter text, see “Using the dialpad to enter
you begin this procedure.
the user-defined feature keys.
Step
Action
1
2
From the main menu, open the Feature menu.
From the Feature menu, select and open Label.
The Enter Label screen appears.
3
4
5
6
Press Clear to delete the current label.
Enter the new label.
To correct the label, press Bkspc.
When you have correctly entered the new label, press Ok or
press the send key.
The new label is applied. You return to the Feature menu.
--End--
Using the Options menu
Follow this procedure to open the Options menu.
Step
Action
From the main menu, open the Feature menu.
1
2
From the Feature menu, select and open Options.
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Using the Options menu 69
3
Press Ok, or press the send key.
The Options menu opens.
--End--
Selecting the default line key
Follow this procedure to select a feature key to be your default line key.
You must have a feature key selected as the default line key in order to
make a call from the Inbox, Outbox, or Directory, and when using predial.
Step
Action
1
2
From the main menu, open the Feature menu.
From the Feature menu, select and open Options.
The Options menu opens.
3
4
5
From the Options menu, select and open Default Feature.
The Default Feature screen appears, showing a list of DN keys.
Scroll through the list to select the key that you want to assign
as your default line key.
Press Ok, or press the send key.
The selected key is now your default line key. You return to the
Options menu.
--End--
Resetting the feature key to the default settings
Follow this procedure to reset the feature keys to the default settings:
•
•
•
•
•
•
Activity
Emergency
Supervisor
Make Busy
Not Ready
Feature
Step
Action
1
2
From the main menu, open the Feature menu.
From the Feature menu, select and open Reset.
The Reset screen appears.
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70 Using the Feature menu
3
Press Yes, or press the send key.
The keys are reset to the default settings. You return to the
Feature menu.
--End--
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71
.
Viewing features assigned to the ACD
keys
Follow this procedure to view the features assigned to the Automatic Call
Distribution (ACD) keys. You can not perform edits; the ACD Keys menu
is read-only.
Step
1
Action
From the main menu, select and open ACD Keys.
A list of the ACD keys appears.
2
3
Scroll through the list to view the feature assigned to each key.
Press Ok to return to the main menu.
--End--
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72 Viewing features assigned to the ACD keys
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73
.
Selecting the language
Follow this procedure to select your language preference.
Step
Action
From the main menu, select and open Language.
1
A list of available languages appears.
2
3
Scroll through the list and select your preferred language.
Press Ok, or press the send key.
The terminal now displays text in the selected language.
4
Press Cancel.
You return to the main menu.
--End--
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74 Selecting the language
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75
.
Using the Time menu
Follow the procedures in this section to configure time and date formats.
Navigation
•
•
•
•
•
•
Setting the time zone
Follow this procedure to select the time zone.
Step
Action
1
2
From the main menu, open the Time menu.
From the Time menu, select and open Hours from GMT.
The Hours from GMT screen appears.
3
4
Scroll through the list and select the time zone.
Press Ok, or press the send key.
The time displayed changes to that of the selected zone.
5
Press Cancel twice to return to the main menu.
--End--
Enabling Daylight Saving Time
Follow this procedure to enable Daylight Saving Time.
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76 Using the Time menu
Step
Action
1
2
From the main menu, open the Time menu.
From the Time menu, select and open Daylight Saving.
The Daylight Saving screen appears. The word Off appears with
a check mark beside it to indicate that the feature is disabled.
3
4
Select On.
Press Ok, or press the send key.
Daylight Saving Time is enabled. The word On appears with a
check mark beside it to indicate the feature is enabled.
You return to the previous screen.
--End--
Disabling Daylight Saving Time
Follow this procedure to disable Daylight Saving Time.
Step
Action
From the main menu, open the Time menu.
1
2
From the Time menu, select and open Daylight Saving.
The Daylight Saving screen appears. The word On appears with
a check mark beside it, if the feature is enabled.
3
4
Select Off.
Press Ok, or press the send key.
Daylight Saving Time is disabled. The word Off appears in the
display, with a check mark beside it.
You return to the previous screen.
--End--
Setting the time format
Follow this procedure to set the time format the terminal uses to display
the current time. The time format choices are:
•
•
•
12 Hour
French
24 Hour
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Setting the date format 77
Step
Action
1
2
From the main menu, open the Time menu.
From the Time menu, select and open Time Format.
The Time Format screen appears.
3
4
Scroll through the Time Format options to select the format you
want.
A check mark appears beside the format currently in use.
To enable a format, select it, and press Ok or press the send
key.
A check mark appears beside the option to indicate that it is
enabled. The time is displayed in the selected format. You return
to the previous screen.
--End--
Setting the date format
Follow this procedure to set the date format the terminal uses to display
the current date. When month (mmm) is selected, the display shows an
abbreviated name, Oct for example, and not a number.
The date format choices are:
•
•
•
•
ddmmm
mmmdd
mm/dd
dd/mm
Step
Action
1
2
From the main menu, open the Time menu.
From the Time menu, select and open Date Format.
The Date Format screen appears.
3
4
Scroll through the Date Format options to select the format you
want.
A check mark appears beside the format currently in use.
To enable a format, select it, and press Ok or press the send
key.
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78 Using the Time menu
A check mark appears beside the option to indicate that it is
enabled. The date is displayed in the selected format. You return
to the previous screen.
--End--
Resetting the default time
Follow this procedure to reset the terminal to the default time.
Step
Action
From the main menu, open the Time menu.
1
2
Form the Time menu, select and open Reset.
A confirmation screen appears.
3
Confirm the action.
The terminal reverts to the default time settings. You return to
the previous screen.
--End--
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79
.
Using the User menu
Follow the procedures in this section to view and edit your User profile.
Navigation
•
•
•
•
Viewing your user name
Follow this procedure to view your user name.
Step
Action
From the main menu, open the User menu.
1
2
From the User menu, select and open Username.
The Username screen appears, showing your user name.
--End--
Viewing your login type
Follow this procedure to view your login type.
The terminal can operate in one of two login types:
•
•
Unique—the ability to join a session with an m6350 SoftClient is not
enabled
Joint—the ability to operate in a joint session with an m6350 SoftClient
is enabled
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80 Using the User menu
Step
Action
1
2
From the main menu, open the User menu.
From the User menu, select and open Login Type.
If the current login type is unique, Unique is displayed. If the
current login type is joint, Joint is displayed.
3
Press Ok, or press the send key.
You return to the User menu.
--End--
Viewing, disabling, or enabling the auto login feature
Any maintenance activity, for example a firmware upgrade, forces a log off
from the network. If you enable auto login, you are automatically logged on
to the IP Client Manager when the terminal is available again.
Prerequisites
You must have permission to edit the auto login feature. If you have
permission, a check mark appears next to Enabled when the screen
appears.
Follow this procedure to view, enable, or disable the auto login feature.
Step
Action
1
2
From the main menu, open the User menu.
From the User menu, select and open Auto Login.
The Auto Login screen appears displaying your Auto Login
profile.
If you do not have permission to edit this feature, the procedure
is complete.
3
4
If you have permission to edit this feature, press Ok, or press
the send key.
The Enabled screen appears. A check mark appears if the
feature is enabled.
Perform one of these actions:
• To enable Auto Login, select Enabled.
• To disable Auto Login, select Disabled.
5
Press Ok, or press the send key.
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Changing your password 81
A check mark appears beside the item you selected. You return
to the Auto Login screen.
--End--
Changing your password
Follow this procedure to change your password.
Your password may consist of text and numbers. If you are unfamiliar
“Using a keyboard with an IP Phone” (page 107) before you perform this
procedure.
Step
Action
1
2
From the main menu, open the User menu.
From the User menu, select and open Password.
The Current Password screen appears. The system prompts you
to enter your current password.
3
4
Enter the current password.
After you enter the current password, enter the new password in
the same screen.
The Verify Password screen appears. The system prompts you
to enter your new password again.
5
6
Enter your new password again.
If you successfully entered your new password, Password
Changed is displayed.
Press Ok, or press the send key.
The password is changed and you return to the previous menu.
Use the new password the next time you log on.
--End--
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82 Using the User menu
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83
.
Testing the local mode
The Diagnostics menu is mainly used by an administrator for registering
the terminal with a Survivable Remote Gateway.
Follow this procedure to test the local mode.
Step
Action
1
2
From the main menu, open the Diagnostics menu.
From the Diagnostics menu, select and open Test Local Mode.
A confirmation screen appears.
3
4
Press Ok, or press the send key.
Press Yes.
The terminal transitions to its secondary IP address and
temporarily disconnects from the IP Client Manager.
--End--
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84 Testing the local mode
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85
.
Performing a firmware upgrade
If a firmware upgrade for the IP Phone is available, the system prompts
you to upgrade when you log on. If the firmware level is between the
minimum and maximum level set by the administrator, Yes and No options
appear on the soft keys. If the terminal is below the minimum level, the
only option is yes. You cannot log on until you perform the upgrade.
While an upgrade is in progress, the terminal reboots and becomes
temporarily unavailable.
Follow this procedure to upgrade the IP Phone firmware.
Step
1
Action
From the main menu, select and open Upgrade.
The Upgrade confirmation screen appears.
2
3
Confirm the action.
A second confirmation screen appears.
Press Yes, or press the send key.
The firmware is downloaded.
--End--
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86 Performing a firmware upgrade
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87
.
Using the directory
Follow the procedures in this section to use the directory feature.
Navigation
•
•
•
Adding or editing a directory entry
Follow this procedure to add or edit a directory entry. See Figure 1 "IP
Phone 1150E components" (page 10) for the location of the directory key.
If you are unfamiliar with how to enter text, see “Using the dialpad to enter
you begin this procedure.
Step
1
Action
Press the Directory key to access the directory.
The directory opens.
2
Perform one of these actions:
• If this is a new entry, press Ok or press the send key.
• If you are editing an existing entry, navigate through the list to
select the entry, then press Ok or press the send key.
The Directory menu opens.
3
4
From the Directory menu, select and open New Entry.
The New Entry menu opens.
To add or edit the number, perform these steps:
a From the New Entry menu, select and open Number.
b Enter the number.
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88 Using the directory
c Press Ok, or press the send key.
The number is entered in the directory, and you return
to the New Entry menu.
5
To add or edit the surname, perform these steps:
a From the New Entry menu, select and open Surname.
b Enter the surname.
c
Press Ok, or press the send key.
The surname is entered in the directory, and you return
to the New Entry menu.
6
7
To add or edit the first name, perform these steps:
a From the New Entry menu, select and open First Name.
b Enter the first name.
c Press Ok, or press the send key.
The first name is entered in the directory, and you
return to the New Entry menu.
To add or edit the feature key label, perform these steps:
a From the New Entry menu, select and open Feature Key
Format.
b Enter how the contact name will appear on the feature key
label.
c Press Ok, or press the send key.
8
9
When you finish entering or editing the information, select Save.
You are asked to confirm the action.
Perform one of these actions:
• To save, press Yes.
• To edit the information, press No.
The Resume Editing? message appears. Press Yes to edit
the information. Press No to exit the directory without saving
the information.
--End--
Deleting an entry from the directory
Follow this procedure to delete an entry from the directory. See Figure 1
"IP Phone 1150E components" (page 10) for the location of the directory
key.
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Making a call using the directory 89
Step
1
Action
Press the Directory key to access the Directory menu.
The directory opens.
2
3
From the directory list, select the entry you want to delete.
Press Ok, or press the send key.
The Directory menu opens.
4
5
Press the down navigation key until the Delete option appears.
Press Ok, or press the send key.
A confirmation screen appears.
6
Press Ok, or press the send key, and then press Yes to confirm
the action.
--End--
Making a call using the directory
Follow this procedure to make a call from within the directory. See Figure
1 "IP Phone 1150E components" (page 10) for the location of the directory
key.
Step
Action
1
2
Press the Directory key to access the directory menu.
From the Directory list, select the name or number that you want
to call.
3
4
Press Ok, or press the send key.
The Dial screen appears.
Press Ok, or press the send key.
The number is dialed.
--End--
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90 Using the directory
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91
.
Using the Inbox
The IP Phone 1150E has a dedicated fixed key for the Inbox. The system
logs the incoming key name, number, time and date, as well as the display
shown on the IP Phone at the time of the incoming call. The information
from the display is captured only if the call lasts longer than two seconds.
The Inbox can store a maximum of 10 calls. When the maximum is
reached, the oldest call is dropped. Calls appear in the list in the order in
which they were received, with the most recent call at the top of the list.
Use the up and down navigation keys to scroll through the list.
The call display consists of a time or date stamp, and a name or number.
A time stamp appears beside calls you receive on the same day on which
you view the Inbox. A date stamp appears beside calls that arrive prior to
the day of viewing. If no name or number was extracted from the display, a
No Details message appears.
If you missed a call and the caller did not leave a voice message, the
message waiting lamp is illuminated without interruption. If you missed a
call and the caller left a voice message, the message waiting lamp may be
turned on without interruption, or it may flash, flicker, wink, twinkle or blink,
depending on the arrangements made by the system administrator. The
lamp turns off after you retrieve the waiting message.
the key.
Follow these procedures to use the Inbox.
Navigation
•
•
•
•
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92 Using the Inbox
•
Accessing the Inbox
Follow this procedure to access and use the Inbox.
If you missed a call and the caller left a voice message, the message
waiting lamp may be turned on without interruption, or it may flash, flicker,
wink, twinkle, or blink, depending on the arrangements made by the
system administrator. The light is turned off after you access the Inbox.
Step
1
Action
Press the Inbox key.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select an item from the list, and press Ok or press the send key.
Perform one of these actions:
• Select Dial to call the number.
• Select Display to view call information.
• Select Store to store the number in the directory.
--End--
Viewing Inbox call information
Follow this procedure to view the information about a call in the Inbox.
Step
Action
Press the Inbox key.
1
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select a number from the list.
Press Ok, or press the send key.
A list of options appears.
4
Select and open Display.
The caller information appears.
--End--
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Using the Inbox to make a call 93
Storing a number from the Inbox
Follow this procedure to select a number from the Inbox and save it to the
directory.
Step
1
Action
Press the Inbox key.
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
Select a number from the list.
Press Ok, or press the send key.
The Dial screen appears.
4
5
Press the down navigation key to select Store.
The Directory submenu opens.
--End--
Using the Inbox to make a call
Follow this procedure to make a call from within the Inbox.
Step
Action
Press the Inbox key.
1
The Inbox screen appears, showing a list of the 10 most recent
incoming calls.
2
3
4
5
Select the number you want to dial.
Press Ok, or press the send key.
Select Dial.
Press Ok, or press the send key.
The Predial screen appears with the number entered in the
display.
6
Perform one of these actions:
43).
--End--
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94 Using the Inbox
Resetting the Inbox
Follow this procedure to delete the contents of the Inbox.
Step
Action
1
2
From the main menu, select and open History.
From the History menu, select Reset .
A confirmation screen appears.
3
Press Yes.
The calls in the Inbox are deleted. You return to the previous
screen.
--End--
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95
.
Using the Outbox
The IP Phone 1150E has a dedicated fixed key for the Outbox. Information
about outgoing calls is stored in the Outbox. The system logs the outgoing
key number, time, and date. If the duration of the call is longer than two
seconds, the system captures the display as it appeared when the call
was made.
The Outbox can store a maximum of 10 calls. When the maximum is
reached, the oldest call is dropped. Calls appear in the list in the order in
which they were made, with the most recent call at the top of the list.
The Outbox call display consists of a time or date stamp and a name or
number. A time stamp appears beside calls you make on the same day on
which you view the Outbox. A date stamp appears beside calls that were
made prior to the day of viewing. If no name or number was extracted
from the display of the outgoing call, the number dialed appears. Use the
navigation keys to scroll through the list. The list does not wrap around.
the Outbox key.
Follow these procedures to use the Outbox feature.
Navigation
•
•
•
•
•
Accessing the Outbox
Follow this procedure to access and use the Outbox.
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96 Using the Outbox
Step
Action
1
Press the Outbox key.
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
Select an item from the list, and press Ok or press the send key.
Perform one of these actions:
• Select Dial to call the number.
• Select Display to view call information.
• Select Store to store the number in the directory.
--End--
Viewing Outbox call information
Follow this procedure to view the information about a call in the Outbox.
Step
Action
Press the Outbox key.
1
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
Select a number from the list.
Press Ok, or press the send key.
A list of options appears.
4
Select and open Display.
The caller information appears.
--End--
Storing a number from the Outbox
Follow this procedure to select a number from the Outbox and store it in
the directory.
Step
1
Action
Press the Outbox key.
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
Select a number from the list.
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Resetting the Outbox 97
3
4
5
Press Ok, or press the send key.
The Dial screen appears.
Press the down navigation key to select Store.
The Directory submenu appears.
--End--
Using the Outbox to make a call
Follow this procedure to make a call from within the Outbox.
Step
Action
Press the Outbox key.
1
The Outbox screen appears, showing a list of the 10 most recent
outgoing calls.
2
3
Select the number you want to dial.
Press Ok, or press the send key.
The dial screen appears.
4
Select Dial.
The number is dialed.
--End--
Resetting the Outbox
Follow this procedure to delete the contents of the Outbox.
Step
Action
1
2
From the main menu, select and open History.
From the History menu, select Reset Outbox.
A confirmation screen appears.
3
Press Yes.
The calls in the Outbox are deleted. You return to the previous
menu.
--End--
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98 Using the Outbox
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99
.
Configuring Bluetooth wireless
headsets
Follow these procedures to configure the IP Phone radio system to support
Bluetooth (BT) wireless technology enabled headsets.
The Bluetooth Setup menu option is not available on all phones. If the
Bluetooth Setup menu option is dimmed, or fails to open, the feature is not
enabled on your phone. Before you can use a wireless headset with your
phone, the system administrator must enable the feature. Contact your
administrator to find out if Bluetooth wireless technology functionality is
available for your use.
If Bluetooth wireless technology is enabled on your phone, and
password-protection for the Local Tools menu is enabled, you can still
double-press the In Calls key to access the Bluetooth Setup menu.
Navigation
•
•
•
•
•
•
Pairing a wireless headset with the IP Phone
Follow this procedure to pair a wireless headset with your IP Phone. See
Figure 1 "IP Phone 1150E components" (page 10) for the location of the
send key.
ATTENTION
Nortel recommends that you not pair more than one headset of the same model,
because they appear with identical names in the Paired list.
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100 Configuring Bluetooth wireless headsets
Prerequisites
Bluetooth wireless technology must be available for use on your phone.
Check with your administrator.
To perform this procedure, you need information provided with the headset
documentation.
•
You must put the Bluetooth technology headset in pairing or search
mode. For a Sony Ericsson HBH-662 Bluetooth earphone, the steps
are included in this procedure. For other headsets, refer to the headset
documentation or contact the vendor for this procedure.
•
PIN (sometimes called a passkey). You can find this information in the
headset documentation. Typically this value is 0000.
Step
1
Action
Double press the In Calls key or, alternatively, complete the
following steps:
a Double-press the Services key.
The Services menu is displayed.
b Select Preferences.
The Preferences menu is displayed.
c Select Bluetooth Setup.
The Bluetooth Setup dialog box appears.
2
3
Ensure the Enable Bluetooth and Use Bluetooth Headset check
boxes are enabled.
Put your Bluetooth technology headset in its pairing or search
mode. If your headset is a Sony Ericsson HBH-662 Bluetooth
earphone, perform these steps (for other types, refer the
documentation provided with the headset):
a Turn the headset on by pressing the power key in the front
panel of the headset.
b Press and hold the plus (+) and minus (-) keys at the same
time until a searching mode picture/flash shows on the
earphone display.
4
Perform these steps to search for the paired headset:
a Select Search in the Bluetooth Setup screen.
b Press the send key.
A searching message is displayed.
If the search is successful, the name of the headset
appears in the Found combo box and you can proceed to
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Unpairing a wireless headset 101
step 5. If the search is not successful, turn off the headset
5
6
Select Pair
Press the send key.
A dialog box appears, prompting you to enter a PIN.
7
8
Enter the headset PIN (typically "0000") and press OK.
To verify that the pairing was successful, scroll through the list to
see if the headset appears in the Paired box. If the headset is
not successfully paired with the IP Phone, turn it off and repeat
--End--
Unpairing a wireless headset
Follow this procedure to unpair a wireless headset.
When you complete this procedure, the Bluetooth wireless technology
headset is no longer paired with the IP Phone. To use the wireless
headset again, perform the pairing and activation procedure, see “Pairing a
Step
1
Action
Double press the In Calls key or, alternatively, complete the
following steps:
a Double-press the Services key.
The Services menu is displayed.
b Select Preferences.
The Preferences menu is displayed.
c Select Bluetooth Setup.
The Bluetooth Setup dialog box appears.
Select Unpair from the menu.
Press the send key.
2
3
4
Wait for 8 to 10 seconds.
The Bluetooth wireless technology headset is no longer paired
with the IP Phone. To use the wireless headset again, you must
perform the pairing and activation procedure, see “Pairing a
--End--
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102 Configuring Bluetooth wireless headsets
Interaction with wired headsets
A Bluetooth wireless technology headset can work only when it is within
range of the IP Phone. When a wireless headset approaches the end of
its radio range, the audio quality degrades and radio interference noise
increases. When the wireless headset is in connecting range, the In Calls
key controls the wireless headset, even if a wired headset is attached. If a
wireless headset moves out of connecting range, a special beep sounds
in the headset indicating the connection is lost.
If you connect a Bluetooth wireless technology headset and a wired
headset to the same IP Phone, the two interact as follows:
•
When a wireless headset is paired with the set, but is not in range, the
wired headset works as normal.
•
You can select which headset the IP Phone uses, by checking the Use
Bluetooth Headset check box.
Switching between a wireless and a wired headset
Follow this procedure to disable the wireless headset, without losing the
pairing or disabling it.
If a Bluetooth wireless technology headset is connected, and you want
to use the wired headset, you can switch between the two. It is not
necessary to unpair or disable the wireless headset.
You can switch between a wired and wireless headset anytime. The IP
Phone does not have to be idle, and you do not have to be engaged in a
call.
Step
1
Action
Double press the In Calls key or, alternatively, complete the
following steps:
a Double-press the Services key.
The Services menu is displayed.
b Select Preferences.
The Preferences menu is displayed.
c Select Bluetooth Setup.
The Bluetooth Setup dialog box appears.
2
Uncheck the Use Bluetooth headset check box and press the
Exit key or, alternatively, uncheck the Enable Bluetooth check
box.
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Bluetooth headset feature activation 103
If you uncheck the first option and press the Exit key the wired
headset/handset will work after several seconds. If you uncheck
the second option you can immediately switch to the wired
headset/handset.
A check mark indicates that the wireless headset is active. Clear
the check mark to use a wired headset/handset. This option is
on (o) by default.
3
Press the Exit key to toggle this option on or off.
--End--
Bluetooth headset feature activation
Feature activation using a Bluetooth wireless technology headset paired
with an IP Phone may be different from the headset manufacturers
instructions. When paired with an IP Phone the following limitations apply:
•
•
•
Feature activation on an IP Phone paired with a BT headset depends
on server implementation.
Call Transfer from headset to handset does not work in a handsfree
profile.
The administrator must provision Auto Answer on Ring against the user
to use the Call answer functionality.
Call answer
Follow this procedure to answer an incoming call using a headset.
Step
1
Action
When there is an incoming call, press the In Calls key.
The incoming call is connected to the headset.
Press the Goodbye key to terminate the call.
2
--End--
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104 Configuring Bluetooth wireless headsets
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105
.
Using the dialpad to enter text
On the dialpad, keys numbered 2 through 9 each have three letters
associated with them. When entering text, press the key once to enter the
first letter, twice to enter the second letter, and three times to enter the
third letter.
Follow this procedure to use the dialpad to enter text.
Step
1
Action
To enter text, find the number key associated with the letter you
want to enter, and perform one of these actions:
• To enter the first letter, press the key once.
• To enter the second letter, press the key twice.
• To enter the third letter, press the key three times.
The letter appears on the display.
2
To enter special characters perform theses actions. See Figure 5
"Special characters" (page 106) for the list of special characters
that are available.
• Press the Symbol soft key.
A list of symbols opens.
• Scroll through the list and select a symbol.
• Press Ok, or press the send key, to enter the symbol.
--End--
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107
.
Using a keyboard with an IP Phone
Follow this procedure to use a keyboard to enter alphanumeric characters,
instead of the dialpad. See Figure 4 "IP Phone 1150E connectors" (page
22) for the location of the USB port.
After you connect a keyboard to the IP Phone, you can:
•
use the keyboard to enter telephone numbers and special characters,
such as * and #
•
•
use the function keys to control the telephone while you are on a call
use designated keys to perform specific actions
The following table lists the function keys and their associated action
during telephone calls.
Key
Action
F1
No action
F2
Enable the headset mode
Put the call on hold
Enable the mute feature
Increase the volume
Decrease the volume
No action
F3
F4
F5
F6
F7
F8
Quit
F9
Select Services key
Connect to PC (XAS)
Select DN/feature key 0
Select DN/feature key 1
Select DN/feature key 2
Select DN/feature key 3
Select DN/feature key 4
F10
F11
F12
F13 (Shift+F1)
F14 (Shift+F2)
F15 (Shift+F3)
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108 Using a keyboard with an IP Phone
Key
Action
F16 (Shift+F4)
F17 (Shift+F5)
F18 (Shift+F6)
F19 (Shift+F7)
F20 (Shift+F8)
ESC
Select DN/feature key 5
Select soft key 1
Select soft key 2
Select soft key 3
Select soft key 4
No action
0-9
Select numbers 0-9
A-K
Select character (Shift+key to select uppercase)
Move the cursor back one space
Delete characters after the cursor position
Move the cursor up
Backspace
Delete
Up arrow
Down arrow
Left arrow
Right arrow
Enter
Move the cursor down
Move the cursor left
Move the cursor right
Perform one of these actions: select soft key 1, select send key,
confirm an action.
Caps Lock
Insert
Select text in uppercase.
No action
Home
No action
End
No action
Page Up
Page Down
Print Screen
Scroll Lock
Break
No action
No action
No action
No action
No action
Ctrl
No action
Shift
No action
Tab
No action
Alt
No action
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109
.
Access code summary
Contact you system administrator for a list of features available on your IP
Phone, and the corresponding Access Codes.
Use this table to keep a record of the feature Access Codes.
Table 1
Feature access codes
Feature
Access code
Feature
Access code
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110 Access code summary
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Nortel IP Phone 1150E User Guide (CICM)
Copyright © 2009 Nortel Networks
All Rights Reserved.
Release: CICM 10.1 MR2
Publication: NN10300-025
Document status: Standard
Document revision: 04.01
Document release date: 24 April 2009
To provide feedback or to report a problem in this document, go to www.nortel.com/documentfeedback.
www.nortel.com
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LEGAL NOTICE
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NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS
OR IMPLIED. The information and/or products described in this document are subject to change without notice.
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