Expansion Module for IP Phone 1100 Series
User Guide
IP Phone 1110
Business Communications Manager
Document Status: Standard
Document Version: 01.01
Document Number: NN40050-118
Date: August 2007
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Task List
3
Task List
Making a call using a line key........................................................................................27
Programming a feature..................................................................................................28
Erasing a programmed indicator keys...........................................................................28
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Task List
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Contents
5
Contents
Regulatory and safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Expansion module overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wall mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Setup and assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Shift/Outbox key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Services key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing the expansion module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programming indicator keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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Contents
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Regulatory and safety information
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
Note: Do not make changes or modifications that are not expressly approved by
Nortel. Any such changes can void your authority to operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la
classe B est conforme à la norme NMB-003 du Canada.
Warnings:
•
This is a Class B product. In a domestic environment this product can cause radio
interference in which case the user must take adequate measures.
•
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
•
Privacy of communications may not be ensured when using this telephone.
To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away
from windows to provide maximum shielding.
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Regulatory and safety information
Table 1 lists EMC compliance for various jurisdictions.
Table 1 EMC compliance
Jurisdiction
Standard
Description
United States FCC CFR 47
Part 15
Class B Emissions: FCC Rules for Radio
Frequency Devices
Canada
ICES-003
Class B Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/New AS/NZS 3548
Class B Emissions: Information technology
equipment - Radio disturbance
Zealand
CISPR 22
EN 55022
European
Class B Emissions: Information technology
equipment - Radio disturbance
Community
EN 55024
Information technology equipment - Immunity
characteristics
Limits and methods of measurement
EN 61000-3-2
EN 61000-3-3
Limits for harmonic current emissions
(equipment input current <= 16 A per phase)
Limitation of voltage fluctuations and flicker in
low-voltage supply systems for equipment with
rated current <= 16 A
VCCI
Regulations for voluntary control measures.
Japan
Other
Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and other relevant provisions of EMC and LVD
index.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany.Table 2 lists
EMC compliance for various jurisdictions
Table 2 EMC compliance
Jurisdiction Standard
Description
United
States
FCC CFR 47 Class A Emissions: FCC Rules for Radio
Part 15
Frequency Devices (see Notes 1 and 2)
Canada
ICES-003
Class A Emissions: Interference-Causing
Equipment Standard: Digital Apparatus
Australia/
New
AS/NZS 3548 Class A Emissions: Information technology
CISPR 22 equipment - Radio disturbance
Zealand
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Regulatory and safety information
9
Table 2 EMC compliance
Jurisdiction Standard
Description
European EN 55022
Community
Class A Emissions: Information technology
equipment - Radio disturbance
EN 55024
Information technology equipment -
Immunity characteristics
Limits and methods of measurement
EN 61000-3-2 Limits for harmonic current emissions
(equipment input current <= 16 A per
phase)
EN 61000-3-3 Limitation of voltage fluctuations and flicker
in low-voltage supply systems for
equipment with rated current <= 16 A
Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
The user should not make changes or modifications not expressly approved by Nortel Networks.
Any such changes could void the user’s authority to operate the equipment
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•
Consult the dealer or an experienced radio/ TV technician for help.
Note: The user should not make changes or modifications not expressly approved
by Nortel Networks. Any such changes could void the user’s authority to operate
the equipment.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la
classe A est conforme à la norme NMB-003 du Canada
Warnings:
•
This is a Class A product. In a domestic environment this product can cause radio
interference in which case the user must take adequate measures.
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10
Regulatory and safety information
•
Operation is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
•
•
Privacy of communications may not be ensured when using this telephone.
To prevent radio interference to the licensed service, this device must be operated indoors
only and should be kept away from windows to provide maximum shielding.
Table 3 Safety standards
Jurisdiction
Standard
Description
United States UL 60950-1
ITE equipment - Safety - Part 1:
General requirements
Canada
CSA 60950-1-03 ITE equipment - Safety - Part 1:
General requirements
European
Community
EN 60950-1 +A11 ITE equipment - Safety - Part 1:
General requirements
Australia/New AS/NZS
Zealand 60950.1:2003
Safety of Information Technology
Equipment
Other
US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68
This equipment complies with the CE Marking requirements.
EU Countries: This device complies with the essential requirements and other relevant provisions
of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH
address: Ingolstaedter Strasse 14-18, 80807 Munich Germany
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Regulatory and safety information
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13
How to get help
This section explains how to get help for Nortel products and services.
Getting Help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
Web site:
This site provides quick access to software, documentation, bulletins, and tools to address issues
with Nortel products. More specifically, the site enables you to:
•
•
download software, documentation, and product bulletins
search the Technical Support Web site and the Nortel Knowledge Base for answers to
technical issues
•
•
sign up for automatic notification of new software and documentation for Nortel equipment
open and manage technical support cases
Getting Help over the phone from a Nortel Solutions Center
If you don’t find the information you require on the Nortel Technical Support Web site, and have a
Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following Web site to obtain the phone number for your region:
Getting Help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)
to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for
your product or service, go to:
Getting Help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized
reseller, contact the technical support staff for that distributor or reseller.
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How to get help
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15
Chapter 1
Getting started
This section contains information on the following topics:
•
•
•
•
•
About this guide
This guide tells a hardware installer or an IP Phone 1100 series phone user how to install and use
an expansion module for their IP Phone 1100 series telephone.
Audience
This guide is intended for people who install and use the expansion module for IP Phone 1100
series. This guide assumes that you are familiar with using the compatible IP Phone 1100 series
phones. For more information, refer to the IP Phone 1120E User Guide (NN40050-104) or IP
Phone 1140E User Guide (NN40050-105).
Acronyms
The following is a list of acronyms used in this guide.
Table 1
Acronym
Description
AEM
LCD
PoE
Accessory expansion module
Liquid crystal display
Power over Ethernet
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16 Chapter 1 Getting started
Symbols and conventions used in this guide
These symbols are used to highlight critical information:
Caution: Alerts you to conditions where you can damage the equipment.
Danger: Alerts you to conditions where you can get an electrical shock.
Warning: Alerts you to conditions where you can cause the system to fail or work
improperly.
Note: A Note alerts you to important information.
Tip: Alerts you to additional information that can help you perform a task.
Security note: Indicates a point of system security where a default should be changed,
or where the administrator needs to make a decision about the level of security required
!
for the system.
Related publications
Related publications are listed below. To locate specific information, you can refer to the master
index for the documentation suite for your system.
IP Phone 1120E User Guide (NN40050-104)
IP Phone 1140E User Guide (NN40050-105)
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Chapter 2
Introduction
This document describes the Expansion Module for IP Phone 1100 Series (expansion module) and
how to use it with the compatible IP Phone 1100 series telephones.
The following topics are covered in this chapter:
•
•
•
•
•
•
Expansion module overview
The expansion module is supported on the following IP Phones:
•
•
IP Phone 1120E
IP Phone 1140E
The expansion module is a hardware accessory that connects to an IP Phone to provide additional
line and feature keys. The module is a graphical expansion module with 18 self-labeling keys.
The supported IP Phone 1100 series phones can support a maximum of three expansion modules at
one time. This allows the IP Phone 1120E and IP Phone 1140E to have a maximum of 54
additional line or feature keys with three expansion modules.
Figure 1 on page 18 shows the IP Phone 1140E with one expansion module attached.
Wall mounting
You can mount the expansion module with an IP Phone using the wall mount template and
mounting bracket provided with your expansion module.
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18 Chapter 2 Introduction
Figure 1 IP Phone 1140E with expansion module
Diagnostics LEDs
Expansion module
Line/feature keys
LCD
Line/feature key
labels
Services key
Shift/Outbox key
Display
The expansion module is equipped with a graphical, pixel-based, gray-scale liquid crystal display
18 line/feature keys on the expansion module has a 10-character display label. This label is set
automatically, however, you can use the controls on your IP Phone to edit the label.
To adjust the display and contrast on the expansion module, use the Contrast Adjustment option in
the Telephone Options menu on the IP Phone. Any contrast changes you make on the IP phone
also affect the expansion module display. The expansion module and IP Phone do not have
separate contrast adjustments.
Whether the IP Phone is powered using local power or Power over Ethernet (PoE), the expansion
module has the same backlight settings as the IP Phone. The backlight timer only turns off if the
backlight timer is set.
For more information on how to adjust the display settings on the expansion module using the
menus in your IP Phone, refer to the user guide for your IP Phone.
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Chapter 2 Introduction 19
Setup and assembly
The expansion module mounts on the right side of the IP Phone. Snap the expansion module into
the accessory expansion module (AEM) on the back of the IP Phone. For installation procedures
expansion module with IP Phone.
Controls and settings
When you install an expansion module on an IP Phone, you control the settings of both the
IP Phone and the expansion module through the IP Phone. Use the Telephone Options menu on the
attached IP Phone to set the contrast and line/feature key labels of the expansion module.
For more information on how to use your IP Phone to set the labels of your expansion module, see
your IP Phone user guide.
Shift/Outbox key
The IP Phone 1140E can have up to 36 additional line/feature keys using the Shift/Outbox key
functionality on your IP Phone. This feature, if it is supported by your Business Communication
Manager (BCM), works if you have one expansion module already connected to your IP Phone.
This gives your IP Phone a maximum of 54 additional line/feature keys.
If you install more than one expansion module on your IP Phone, the Shift/Outbox key
functionality does not affect the expansion module because the maximum number of line/feature
keys is already available.
The Shift/Outbox key on the IP Phone 1120E is a fixed key that is not currently supported.
Services key
Use the Services key on your IP Phone to access user settings and certain features on the IP Phone.
When one or more expansion modules are attached to your IP Phone, the actions of the Display
Diagnostics menu for your IP Phone line/feature key display area are duplicated for the expansion
module.
Press the Services key of your IP Phone to access the following menu items:
•
•
Display Diagnostics
Set Info
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20 Chapter 2 Introduction
Display Diagnostics menu
Use the Up/Down navigation keys on your IP Phone to scroll the diagnostics menu and to access
the following diagnostic operations for your IP Phone and expansion module.
•
•
•
Full Contrast
LED Test
Character Test
Instructions are displayed in the LCDs of the IP Phone and the expansion module. The line/feature
key display areas are blank.
Full Contrast
The IP Phone and the expansion module display areas are set to maximum (dark) contrast,
including the line/feature key areas. All LEDs are off.
LED Test
The IP Phone and the expansion module LEDs are set to on. The display areas clear, including the
line/feature key display areas.
Character Test
The IP Phone and the expansion module LEDs are set to off. The available character set is
displayed across all writable areas of the display, including the line/feature key display areas. The
telephone on-hook icon is displayed for all line/feature keys.
Table 4 on page 20 shows the diagnostic operation on the IP Phone and the expansion module.
Table 4 Display diagnostic operation on the IP Phone and the expansion module
Diagnostic step
IP Phone line/feature key LCD
Expansion module LCD
Initial screen
Full Contrast
LED Test
Blank
Blank
Set to highest contrast
Blank
Set to highest contrast
Blank
Character Test
Characters appear across the
display areas and the telephone
on-hook icon is displayed.
Characters appear across the display
areas and the telephone on-hook icon
is displayed.
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Chapter 3
Installing the expansion module
Complete the procedures in this chapter to install the expansion module for IP Phone 1100 Series
phones. You must have an IP Phone 1120E and IP Phone 1140E in order to use an Expansion
Module 1100 Series.
Installing an expansion module
Caution: Damage to equipment
To avoid damaging the equipment, remove the power (PeE cable or local power)
from the IP Phone before you connect the expansion module.
You need a Phillips head screwdriver to complete this procedure.
1
Press the tilt lever to adjust the stand angle on the IP Phone. You can adjust the stand angle to
maximum, instead of removing the stand.
Adjustable stand
2
3
4
5
At the back of the IP Phone, remove the rubber plug from the AEM port.
Place the connecting arm of the expansion module behind the IP Phone.
Align the expansion module connection plug with the AEM port on the back of the IP Phone.
Insert the screws into the holes a the top and bottom of the connecting arm of the expansion
module.
6
Tighten the screws until they are snug.
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22 Chapter 3 Installing the expansion module
Installing a second or third expansion module
Caution: Damage to equipment
To avoid damaging the equipment, remove the power (PeE cable or local power)
from the IP Phone before you connect the expansion module.
You need a Phillips head screwdriver to complete this procedure.
1
Attach the second expansion module to the right side of the first expansion module.
2
3
4
Adjust the tilt of the IP Phone to a comfortable viewing angle.
Adjust each of the expansion module foot stands so they are flush with the desk surface.
Turn the wheel on the back right-hand side of the expansion module to the right (if viewed
from the front) to tighten the expansion module.
Warning: Do not over tighten the wheel on the expansion module.
5
6
Connect power to the IP Phone.
The expansion module powers up.
Note: The expansion module uses the electrical connection of the IP Phone for
power. The expansion module does not have its own power source.
If required, repeat steps 1 to 5 to attach a third expansion module to the right side of the
second expansion module.
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Chapter 3 Installing the expansion module 23
Mounting the expansion module and phone on a wall
You can wall-mount an IP Phone with an expansion module. You need the mounting template and
the mounting bracket that came with the expansion module. You must attach the expansion
module to your IP Phone before you mount them on the wall.
Complete this procedure if you plan to mount the base station on a wall or ceiling. Skip this
procedure if you plan to place the base station on a flat surface.
1
Place the mounting template against the wall where you want to install the IP Phone and
expansion module.
The template provides guidelines for mounting one IP Phone with up to two or more
expansion modules.
2
3
4
5
Use the mounting template to position the IP Phone and expansion module.
Mark the screw positions.
Use the screws to attach the mounting brackets to a wall.
Align the notches on the back of the IP Phone and expansion module with the mounting
bracket on the wall.
6
Push the IP Phone and expansion module against the brackets until they are securely
connected.
Adjusting the tilt base
The expansion module stand provides a continuous tilt adjustment so the tilt angle matches the IP
Phone stand angle while accommodating variations in the desk surface. Use the clamp mechanism
to unlock and lock the foot stand angle.
Caution: Risk of damaging equipment
Do not over-tighten the foot stand wheel on the expansion module. This can
damage the wheel and the stand.
1
Turn the wheel on the back right-hand side of the expansion module to loosen the foot stand
hinge.
2
3
Adjust the angle of the IP Phone using the tilt lever.
When the IP Phone is set to a preferred angle, turn the wheel on the back of the expansion
module to tighten the foot stand hinge and lock the stand at the same angle as the attached IP
Phone.
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Chapter 4
Expansion module startup initialization
Once you have installed and powered up the expansion module on the IP Phone, the expansion
module initializes.
Table 5 on page 25 describes the initialization process for the expansion module.
Table 5 Initializing the expansion module
Activity
Description
The expansion module performs a self-test The self-test confirms the operation of the local memory, CPU, and
other circuitry f the expansion module. During the self-test, the
expansion module display lights up.
Note: If the expansion module display does not light up, or lights up
and then goes blank, check that the expansion module is correctly
installed and configured.
The expansion module establishes
communication with the IP Phone
The expansion module display flashes until it establishes
communication with the IP Phone.
Note: If the expansion module display does not start flashing, check
that the expansion module is correctly installed and configured.
Note: If the expansion module display does not stop flashing, the
expansion module has not established communication with the
IP Phone. Check that the expansion module is correctly installed and
configured.
The expansion module downloads key
mappings and labels
The key labels download to the expansion module. During the
download, the display is blank.
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26 Chapter 4 Expansion module startup initialization
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Chapter 5
Using the handset
This section describes how to use the expansion module to
•
•
•
•
make calls
put a call on hold
program indicator keys
use features
There are many ways to place or answer a call, depending on how you program the indicator keys
and the type of call you want to make.
Making a call using a line key
1
2
Pick up the handset.
Press a key on the expansion module that is programmed as a Line key.
You hear a dial tone.
3
Use the key pad to dial the external number or the internal extension.
Making a call using the speakerphone key
1
Press the Speakerphone key.
You hear a dial tone.
2
Press a key on the expansion module that is programmed as a Line key to dial the external
number or the internal extension.
Putting a call on hold
1
2
While a call is active, press the
key on your IP Phone.
To release the call and make it active again, press the flashing indicator key.
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28 Chapter 5 Using the handset
Programming indicator keys
You can program a programmable line or feature indicator key with a new number or feature.
Programming external autodial
1
2
3
4
5
Press the Feature key.
Enter *1 using the telephone dial pad.
Press an indicator key.
Dial the external number.
Select OK to store the number.
Programming internal autodial
1
2
3
4
5
Press the Feature key.
Enter *2 using the telephone dial pad.
Press an indicator key.
Dial the extension.
Select OK to store the number.
Programming a feature
1
2
3
4
5
6
Press the Feature key.
Enter *3 using the dial pad.
Press an indicator key.
Select Feature.
Enter the feature code.
Select OK to store the feature code.
Erasing a programmed indicator keys
1
2
3
4
Press the Feature key.
Enter *1 using the dial pad.
Press an indicator key.
Select OK to erase the indicator key.
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