[Standard—Nortel Networks
Confidential]
Part No. NN10042-113
April, 2003
i2004 Internet Telephone
User Guide
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[Standard—Nortel Networks Confidential]
iii
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING
CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE
AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping
container, within 30 days of purchase to obtain a credit for the full purchase price.
“Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted
and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content
(such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel
Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no
rights other than those granted to you under this License Agreement. You are responsible for the selection of the
Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software
on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable.
To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”),
Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software
contains trade secrets and Customer agrees to treat Software as confidential information using the same care and
discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate.
Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement.
Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse
assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or
modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property
to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the
event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks
or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine
Customer’s Software activation or usage levels. If suppliers of third party software included in Software require Nortel
Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks
with respect to such third party software.
2. Warranty. Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer,
Software is provided “AS IS” without any warranties (conditions) of any kind. NORTEL NETWORKS DISCLAIMS
ALL WARRANTIES (CONDITIONS) FOR THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT. Nortel Networks is not obligated to
provide support of any kind for the Software. Some jurisdictions do not allow exclusion of implied warranties, and, in
such event, the above exclusions may not apply.
3. Limitation of Remedies. IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS
BE LIABLE FOR ANY OF THE FOLLOWING: a) DAMAGES BASED ON ANY THIRD PARTY CLAIM; b) LOSS
OF, OR DAMAGE TO, CUSTOMER’S RECORDS, FILES OR DATA; OR c) DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE) ARISING OUT OF YOUR
USE OF THE SOFTWARE, EVEN IF NORTEL NETWORKS, ITS AGENTS OR SUPPLIERS HAVE BEEN
ADVISED OF THEIR POSSIBILITY. The forgoing limitations of remedies also apply to any developer and/or supplier
of the Software. Such developer and/or supplier is an intended beneficiary of this Section. Some jurisdictions do not
allow these limitations or exclusions and, in such event, they may not apply.
4. General
a) If Customer is the United States Government, the following paragraph shall apply: All Nortel Networks Software
available under this License Agreement is commercial computer software and commercial computer software
documentation and, in the event Software is licensed for or on behalf of the United States Government, the respective
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rights to the software and software documentation are governed by Nortel Networks standard commercial license in
accordance with U.S. Federal Regulations at 48 C.F.R. Sections 12.212 (for non-DoD entities) and 48 C.F.R. 227.7202
(for DoD entities).
b) Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to
comply with the terms and conditions of this license. In either event, upon termination, Customer must either return the
Software to Nortel Networks or certify its destruction.
c) Customer is responsible for payment of any taxes, including personal property taxes, resulting from Customer’s use
of the Software. Customer agrees to comply with all applicable laws including all applicable export and import laws and
regulations.
d) Neither party may bring an action, regardless of form, more than two years after the cause of the action arose.
e) The terms and conditions of this License Agreement form the complete and exclusive agreement between Customer
and Nortel Networks.
f) This License Agreement is governed by the laws of the country in which Customer acquires the Software. If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of New York.
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Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Setup: Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Initializing your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
To reset your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
To upgrade firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Your i2004 Internet Telephone: features and services . . . . . . . . . . . . . . . . . . . . . . . . . 13
Some useful terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Getting to know the i2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the contrast settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Setting the idle display of the i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . 30
Specifying the location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
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Setting time preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Displaying i2004 information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Resetting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Getting started: i2004 functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Entering an address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Receiving a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Placing a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Incoming call options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Managing your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Accessing the list of Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Adding call subjects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Adding reject reasons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Viewing line information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using the inbox options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Managing your outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Advanced features and services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Stock query . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Instant messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Call forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
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Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Locating the MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Manually restarting your i2004 Internet Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Call is connected but there is no audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Setting DHCP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Appendix D
Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
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Tables
Table 7
Table 8
Table 9
Table 10
Table 11
Table 12
Initializing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Softkey options for ringing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting DHCP configuration parameters . . . . . . . . . . . . . . . . . . . . . . . . . 79
Setting non-DHCP parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Initializing options after setting parameters . . . . . . . . . . . . . . . . . . . . . . . 82
Separately orderable parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
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vi Tables
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About this guide
Welcome
This guide describes how to setup and get started using your Nortel Networks
i2004 Internet Telephone.
Topics include:
•
•
•
•
•
Setting up and initializing your i2004 Internet Telephone
Introducing the i2004 Internet Telephone
Configuring the i2004 Internet Telephone
Making calls
Advanced features and services
For a brief overview of how to use the SIP Multimedia PC Client to control your
i2004 Internet Telephone, see Appendix A, “Using the SIP Multimedia PC Client
and the i2004 Internet Telephone,” on page 69.
Audience
This guide is intended for subscribers of the i2004 Internet Telephone services and
features.
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viii About this guide
Text conventions
This guide uses the following text conventions:
bold text
Indicates the i2004 softkey you need to press
Example: Press the Ok softkey.
italic text
Indicates new terms, document titles
Example: See the i2004 Internet Telephone User
Guide.
Acronyms
This guide uses the following acronyms:
DHCP
DTMF
ERC
ISDN
IM
Dynamic Host Configuration Protocol
Dual Tone Multi Frequency
Express Routing Code
Integrated Services Digital Network
Instant Message
IP
Internet Protocol
IPCM
LAN
LCD
MAC
RTCP
SIP
Internet Protocol Client Manager
Local Area Network
Liquid Crystal Display
Media Access Control
Real Time Control Protocol
Session Initiation Protocol
Transmission Control Protocol
Universal Resource Locator
Voice over IP
TCP
URL
VoIP
WAN
Wide Area Network
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About this guide ix
Related publications
Other publications related to the i2004 Internet Telephone User Guide:
•
•
SIP Multimedia PC Client User Guide
SIP Personal Agent User Guide
How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact Nortel Networks
Technical Support. To obtain contact information online, go to the
www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on
Technical Support.
From the Technical Support page, you can open a Customer Service Request
online or find the telephone number for the nearest Technical Solutions Center.
If you are not connected to the Internet, you can call 1-800-4NORTEL
(1-800-466-7835) to learn the telephone number for the nearest Technical
Solutions Center.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the http://www.nortelnetworks.com/help/contact/
erc/index.html URL.
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x
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1
Chapter 1
Setting up and initializing your i2004 Internet
Telephone
This section describes how to setup and initialize your i2004 Internet Telephone.
Tip: Your system administrator must ensure that your network is
prepared for you to setup and initialize your i2004 Internet Telephone.
Setup: Before you begin
Before you begin setting up your telephone, check to see that you have the
following components:
•
•
•
•
•
•
•
i2004 Internet Telephone set
telephone handset
telephone handset cord
i2004 base
AC adapter
ethernet cable
active LAN connection
Tip: Optional hardware buttons can be installed on your i2004 Internet
Telephone. Refer to the installation manual packaged with these optional
devices for further information.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
The following picture shows an i2004 Internet Telephone:
6 Line buttons
Hold button
Set lamp
Goodbye button
Primary line
button
Display
4 softkeys
Navigation
buttons
Handsfree button
with LED
Headset button
with LED
Mute button with LED
Quick buttons
Volume control
Installing your i2004 Internet Telephone
Warning: Severe damage will occur if this set is plugged into an ISDN
connection. Contact your administrator to ensure that you plug the set into
a 10/100-BaseT Ethernet jack.
To connect your i2004 Internet Telephone
1
Connect one end of the handset cord to the handset jack (identified with a
handset icon) on the telephone base, and connect the other end of the handset
cord to the handset.
2
Choose one of the following connections:
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
3
a
For a telephone not sharing a LAN access with a PC:
Connect one end of the Ethernet cable to the Ethernet plug (identified
with a network icon) on the telephone, and the other end to your 10/
100-BaseT Ethernet jack.
b
For a telephone sharing a LAN access with a PC:
Complete step a and connect one end of a second Ethernet cable to the PC
Ethernet port on the back of the telephone and the other end to the
computer’s Ethernet port.
3
4
5
Plug the AC adapter plug into the base of the telephone.
Plug the AC adapter into the nearest electrical outlet.
Connect the base to the telephone set. To do this you must first ensure that
your power cable and handset cable are properly fitted into the provided slots.
6
Once the power cable and handset cable are secured tightly in place and flush
with the bottom of the phone set, take the base and hinge it into the plastic
slots at the front of the phone set. Then, press the back of the base into the
back of the telephone.
7
To lock the base in place, depress the light gray button at the back of the
phone set while carefully pressing the base into place. Release the button to
lock the base once it is in place.
Tip: If you have trouble locking the base, or if the phone wobbles on
your desktop, re-examine the phone’s cables to ensure the cables are not
obstructing the base.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
4
Initializing your i2004 Internet Telephone
Tip: Your i2004 Internet Telephone may be pre-configured or may
require a partial or total initialization. Refer to “Initializing options” on
page 5.
When you power up the i2004 Internet Telephone for the first time, you will see
the introduction screen with a flashing Nortel Networks display as shown in the
following picture:
06/06 9:31 am
Nortel Networks
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
5
Table 1 Initializing options
When you power up your i2004 Internet
Telephone ...
Then ....
if the display shows that the server is
unreachable and continuously resets
go to “Setting DHCP parameters” on
page 77 and follow the steps in the order
they appear.
01/01 12:00 am
Server unreachable
Restarting . . .
if the telephone successfully connects to the go to “Step 1: Enter an activation key” on
server and the display prompts you to enter page 6.
an activation key
06/06 9:31 am
Activate
Enter Activation Key
And Press Ok
>
Ok
Alpha
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
Table 1 Initializing options
When you power up your i2004 Internet
Telephone ...
Then ....
if the telephone successfully connects to the the i2004 has been provisioned but a user
server and the display prompts you for your has not been assigned. Go to “Step 2:
login id
Logging in to your i2004 Internet
Telephone” on page 7.
06/06 9:31 am
User Login
Enter ID and Press
Login:
> Tom
Login
NoAlpha
if the telephone successfully connects to the you are ready to use your telephone. Go
server and the idle display screen appears
to Chapter 2, “Introducing the i2004
Internet Telephone,” on page 13.
Tom
OnHook
06/06 9:31 am
Welcome
View
Servcs
DND
Config
Tip: You may need to contact your system administrator to determine
the correct information to use during the initialization procedure.
Step 1: Enter an activation key
When the i2004 successfully connects to the server, the Enter Activation Key
screen appears.
Tip: If your i2004 Internet Telephone cannot locate the server, it will
automatically retry every two minutes. After several attempts, if your
telephone set does not locate the server, contact your system
administrator for assistance.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
Figure 1 Enter Activation Key screen
06/06 9:31 am
7
Activate
Enter Activation Key
And Press Ok
>
Ok
Alpha
Tip: Your system administrator will provide you with an activation key.
Enter the activation key and press the Ok softkey, the following screen displays:
Figure 2 Unprovisioned Device - Contacting Database Display
06/06 9:31 am
Activate
Provisioning . . .
Ok
Alpha
Once the i2004 Internet Telephone is successfully provisioned then you may see
an idle display that indicates you are ready to use the phone or, you may be
prompted to log in.
Step 2: Logging in to your i2004 Internet Telephone
The device is ready for login, and the newly provisioned device idle screen
displays. At the prompt, enter your username and password supplied by your
system administrator.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
Figure 3 shows user "tom" logging in.
Tip: When typing in your user name, you only need to type in the "user"
portion of the name, not the @domain portion.
Figure 3 Newly provisioned device login display
06/06 9:31 am
User Login
Enter ID and Press
Login:
> Tom
Login
NoAlpha
Figure 4 shows user "tom" entering his password of "guest". Non-alphanumeric
digits are entered by first pressing the NoAlpha softkey.
Figure 4 Requesting User Password
06/06 9:31 am
Tom
Enter Password and Press
Login:
>guest
Login
NoAlpha
After typing your password, the following screen appears.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone
9
Figure 5 Entering Logon Time
06/06 9:31 am
Tom
Enter Logon Time:
1
>[hours]
Login
UseProv
Days
Cancel
Enter the amount of time you want to be logged in or press the UseProv softkey to
use the network provisioned values. Then, press the Login softkey.
Tip: If you specify a Logon Time (for example, 1 hour) then the
telephone will automatically log off after that time. If you choose
UseProv then you will be automatically re-registered and remain logged
in until you manually log off.
Note: To change the network provisioned values for the UseProv softkey
see the SIP Personal Agent User Guide.
If the i2004 has been provisioned into the database and a user has been assigned,
then the OnHook screen displays (Figure 6).
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10 Chapter 1 Setting up and initializing your i2004 Internet Telephone
Figure 6 Idle Screen
Tom
OnHook
06/06 9:31 am
Welcome
View
Servcs
DND
Config
Tip: The idle screen text (for example, "Welcome") can be changed and
may vary depending on what has been provisioned. Refer to “Setting the
idle display of the i2004 Internet Telephone” on page 30 for more
information.
To reset your i2004 Internet Telephone
Use the Reset Phone option in the Config menu (see “Resetting your i2004
Internet Telephone” on page 33) or unplug your telephone.
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Chapter 1 Setting up and initializing your i2004 Internet Telephone 11
To upgrade firmware
Tip: If there is a newer firmware load for your i2004 Internet Telephone
then you need to upgrade.
When the display prompts you to upgrade your firmware
Tom
Firmware
06/06 9:31 am
Install latest firmware?
From: 1234B56
To: 1234B57
Now
Later
•
Press the Now softkey to upgrade, or press the Later softkey and manually
start the update at a later time through the Configuration menu (see
“Displaying i2004 information” on page 32).
Note: If you press the Later softkey then the system will periodically
prompt you to upgrade.
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Chapter 2
Introducing the i2004 Internet Telephone
This section describes: the features and services available on your i2004 Internet
Telephone and some basic functions to get you started using your phone.
Your i2004 Internet Telephone: features and services
Your i2004 Internet Telephone is a device that is as familiar and easy to use as
your traditional telephone, yet capitalizes on all the new capabilities available
from your internet connection. Here are some of the features and services:
•
Hardware features
— integrated 3 port switch
— high-quality Voice over IP (VoIP) sound
— integrated headset jack
— local generation of call alerting, call progress, and dial tones (as well as
support for out-of-band DTMF signaling) to conserve valuable LAN/
WAN bandwidth
— dedicated hold, release, handsfree, headset, and mute buttons
— user-selectable ringer, speaker, handset, and headset volume
— large multi-field LCD display for calling party number, and subject
display (between SIP clients)
— wideband-compatible speakerphone (150 Hz to 7 kHz) with acoustic echo
cancellation
— hearing-aid compatible
•
Software features
— call forward, ignore, decline, and transfer
— conference, call waiting, and call hold
— automatic registration on activation of the device
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14 Chapter 2 Introducing the i2004 Internet Telephone
— multiple user logon
— inbox
— outbox
— address book
— list of Buddies
Your i2004 Internet Telephone also provides features not available on traditional
phone systems including:
•
•
instant messages—send, receive and reply to instant messages on your i2004
Internet Telephone.
stock query—obtain stock quotes directly on your i2004 Internet Telephone
display.
Note: This feature may not be activated for your system. Contact your
system administrator for more information.
•
•
bulletins—receive messages from your service provider, such as news of an
upcoming system upgrade, directly on the display screen of your i2004
Internet Telephone.
QoS—view quality of service information for the media stream of the call on
your i2004 Internet Telephone. Your service provider can use this information
to analyze network performance.
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Chapter 2 Introducing the i2004 Internet Telephone 15
Some useful terms you should know
The i2004 Internet Telephone may look like a regular telephone but there are
some important differences that you need to keep in mind.
Multiple user logon
Your i2004 Internet Telephone can support up to 6 lines. That means that 6
different people can log on to a single i2004 Internet Telephone to receive and
place calls. The first person who logs on to the telephone has the primary line.
You can also be logged on to several different i2004 Internet Telephones at the
same time. If you have a job function that requires you to move around to different
locations then you can always be sure that your calls will reach you.
Some menu options allow you to configure or view parameters that are specific to
a line. If there are multiple users logged on to the telephone then you will be
prompted to select your line button.
What is an address?
When you enter an address to call someone, that can mean entering; a telephone
number or a SIP address. A SIP address is a unique identifier of users on the IP
network. It has the same format as an email address, for example, [email protected],
but it is not an email address. The characters before the @ sign represent the
username, in our example, jdoe. The characters after the @ sign represent the
domain name of the server, in our example, lab1.org. If you are located in the
same domain as the user you are calling then you do not need to enter the domain
name part of their SIP address (@lab1.org).
The network can track where you are and route your calls when you log into any
i2004 Internet Telephone with your SIP address. Using SIP addresses allows you
to take advantage of the other powerful features such as Presence.
In order to make it easier to place calls, you can store addresses (SIP addresses or
telephone numbers) in an address book.
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Address book
Your personal network-based address book is a key tool for managing addresses.
You can save your addresses for quick call access as well as organize addresses
into groups.
Inbox
Your i2004 Internet Telephone keeps track of all the calls you receive which you
can view by pressing the inbox button. Using the softkeys you can view a list of
all the people who have called you or just the calls that you have missed. With the
press of a softkey you can dial entries from your inbox.
Outbox
Your i2004 Internet Telephone keeps track of all the calls you have made which
you can view by pressing the outbox button. With the press of a softkey you can
redial entries from your outbox.
Buddies
Within your network-based address book you can designate entries as buddies. If
you have entered the SIP address of the person then you can see their online
presence status.
Presence
Presence is a feature that allows you to see the online status of other users on the
network and also a way to alert others to your status. Through the View menu you
can change your presence status to let other users know if you are online or away
from your desk. Through the View menu you can check the presence of the users
you have designated as buddies.
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Chapter 2 Introducing the i2004 Internet Telephone 17
Getting to know the i2004
i2004 buttons
Your i2004 Internet Telephone includes buttons that provide instant access to
features of the set. The following picture shows the buttons available on your
i2004 Internet Telephone:
Hold button
Set lamp
Goodbye button
Line buttons
Primary line
button
Display
4 softkeys
Navigation
buttons
Handsfree button
with LED
Headset button
with LED
Mute button with LED
Volume control bar
Quick buttons
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Using the i2004 quick buttons
The i2004 quick buttons provide pre-programmed service access with a touch of a
button. The quick buttons are located along the bottom of your i2004 phone, from
middle to far right, as shown in the following picture:
Inbox toggle
Quit
Address book
Inbox
Outbox
Quick
Services
Switch
Server
During certain operations (such as receiving an incoming call) the quick buttons
will remain disabled. In some situations (such as programming a Forward to
Destination), the address book and outbox quick buttons may be used to select
and/or switch between the lists as applicable. Table 2 lists the i2004 Internet
Telephone quick buttons and functions.
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Table 2 i2004 quick buttons
Pressing this quick
button...
Activates this function and softkeys...
Address book
Access to a network-based address book. Select
•
•
•
•
Call - to place a call to the highlighted entry in the list
Add - to add an entry in the list
Ok - to return to the idle display
If there are multiple users on the phone, you will first be presented with a list of
address books and the following softkeys
•
•
Select - to display the missed calls for the highlighted Inbox
Cancel - to return to the idle display
For more information see “Managing your address book” on page 57.
Inbox
Displays a log of calls received. Select
•
•
•
•
Call - to place a call to the highlighted entry in the list
All/Missed - toggles between the list of all calls and those you missed
Ok - to return to the previous screen (list of Inboxes or idle display)
If there are multiple users on the phone, you will first be presented with a list of
Inboxes and the following softkeys
•
•
Select - to display the missed calls for the highlighted Inbox
Cancel - to return to the idle display
For more information see “Using the inbox options” on page 55.
Outbox
Displays a log of the most recent calls you made. Choose
•
•
•
Call - to dial the highlighted entry
Delete - to remove an entry
Ok - to return to the previous menu
If there are multiple users on the phone, you will first be presented with a list of
Outboxes and the following softkeys
•
•
Select - to display the missed calls for the highlighted Inbox
Cancel - to return to the idle display
For more information see “Managing your outbox” on page 58.
Quick Services
Access to Presence, Stock Query, and Send IM. Choose
•
•
Select - to select the highlighted entry
Cancel - to return to the idle display
For more information about these features see “Advanced features and services”
on page 61.
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Table 2 i2004 quick buttons
Pressing this quick
button...
Activates this function and softkeys...
Switch Server
Allows you to select an alternate server. A display prompts "Use Alternate
Server?" and displays the IP and Port of the alternate server. Select
•
Ok - to have your i2004 Internet Telephone attempt to connect to the
alternate server listed in the display
•
Cancel - to return to the idle display
Quit
Allows you to cancel a feature or function.
Inbox lists toggle
Allows you to toggle between the Inbox lists of all calls or just the list of call that
you missed.
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Chapter 2 Introducing the i2004 Internet Telephone 21
The i2004 display
The i2004 Internet Telephone display is organized as follows:
line button
user label
line
buttons
line
buttons
Tom
06/06 9:31 am
primary
line
line status
icon
OnHook
status
main display
time and
date
Welcome
softkey
labels
View
Servcs
DND
Config
softkeys
•
the main display, when idle, shows the day and time, the online status of the
primary line user, as well as any bulletins sent by your service provider. The
display changes to show call activity (such as, who is calling), feature
activation and menu options.
— who is logged on to the telephone and what line they are assigned. The
first person to log on is assigned the primary line.
— line status icons that change according to call activity. For more
information about icons see “Recognizing common i2004 Internet
Telephone icons.” on page 24.
•
the softkey area of the display shows the labels for the corresponding
telephone buttons below. The softkey labels will change according to the
telephone activity. From the idle display you can access the View, Services
and Config menus as well as activate the DND (Do not Disturb) feature.
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Entering alphanumeric characters
You can make a call by dialing a telephone number or by dialing a person’s
alphanumeric address (for example, [email protected]). Alphanumeric dialing
refers to the spelling of names or words by dialing alphabetic characters
co-located with the numbers on the numeric dialpad of your i2004 Internet
Telephone.
For example, the 6 button on your numeric dialpad represents the letters "m,""n,"
repeatedly pressing the number button. Names or words that have two adjacent
letters that require the same button, such as in the name "nortel", are entered by
entering the first character, briefly pausing, and entering the next letter.
To practice using alphanumeric dialing, follow the steps in Table 3 to spell the
word “nortel".
Table 3 Alphanumeric dialing exercise
Step
Action
Result
1.
Go off-hook, press the Alpha
softkey, and press the 6 (MNO)
button twice on the dial pad.
The first time the 6 button is pressed, "m"
appears on the display. The second time
the 6 button is pressed the letter "n"
appears on the display.
2.
Pause for one second and press
the 6 button three times.
The letter “o” appears on the display.
3.
4.
5.
6.
Press the 7 button twice.
Press the 8 button.
The letter "r" appears on the display.
The letter "t" appears on the display.
The letter "e" appears on the display.
The letter "l" appears on the display.
Press the 3 button twice.
Press the 5 button three times.
Note: Your i2004 Internet Telephone may already default to
alphanumeric dialing. If you see the NoAlph softkey then you are already
in alphanumeric dialing mode.
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Chapter 2 Introducing the i2004 Internet Telephone 23
Tip: To enter an uppercase letter, press the up navigation button
following the entered letter. To change to lowercase press the down
navigation button following the entered letter. The back navigation
button erases the last character. To enter a space, press the right
navigation button.
In alphanumeric dialing, the 1 button represents the following characters:
Table 4 Symbols
Character
Name
@
.
at
period
-
dash
_
&
’
underscore
ampersand
apostrophe
carat
^
?
!
question mark
exclamation point
left parenthesis
right parenthesis
comma
(
)
,
1
numeral 1
Note: To enable or disable the Alphanumeric dialing option see “Setting
preferences” on page 28.
Helpful hints
•
in a numbered menu list press the dialpad number that corresponds to the item
on the list to highlight it
•
use the navigation buttons to scroll vertically and horizontally through display
information
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•
•
use the * dialpad button to return to the beginning of a list and the # button to
go to the end of a list
to capitalize a letter, first enter the letter using the dialpad and the press the up
navigation button to apply capitalization
Recognizing common i2004 Internet Telephone icons.
The i2004 Internet Telephone displays various icons to indicate call and feature
status. The following table presents some of the more common icons that you will
see on the display.
Table 5 i2004 Internet Telephone icons
Icon
Meaning
telephone line is idle
shows when a call feature is activated (for example,
call forward)
when blinking, indicates a problem with the network
(try to log in again or contact your Network
Administrator)
ringing call
if this icon displays beside a line button the
telephone is off-hook
if this icon displays in the Inbox then it indicates a call
that you answered
another active call
active call has been put on Hold
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Chapter 2 Introducing the i2004 Internet Telephone 25
Table 5 i2004 Internet Telephone icons
Icon Meaning
message waiting
instant message
missed call
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Chapter 3
Configuring the i2004 Internet Telephone
This section describes the settings that you can customize on your i2004 Internet
Telephone. The Configuration menu of the i2004 Internet Telephone includes the
following options:
1
2
3
4
5
6
7
8
Contrast Setting
Preferences
Idle Display
Location
Time Preferences
Display Version
Reset Phone
Switch Controller
Tip: For quick selection, press the number on the dialpad that
corresponds to the menu item. Use the up and down navigation buttons
to scroll through the Configuration menu list. The * button takes you to
the beginning of a list and the # button takes you to the end of a list.
Note: Some menu options allow you to configure or view parameters
that are specific to a line. If there are multiple users logged on to the
telephone then you are prompted to select your line button.
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Adjusting the contrast settings
To set how light or dark the characters appear on your LCD display
1
Press the Config softkey.
Highlight the Contrast Setting option and press the Select softkey.
2
3
4
Use the navigation left and right buttons to make the display lighter or darker.
Press the Ok softkey when you are satisfied with the contrast, or the Cancel
softkey to cancel any changes to the display.
Setting preferences
The preferences sub-menu offers the following options:
•
•
•
Alpha Dialing - set the default dialing mode
IM Display - block instant messages from appearing on the display
Ignore Action - choose a setting for the Ignore softkey
Setting alpha-numeric dialing
You can set the telephone dialpad to default to alphanumeric dialing or to dial only
numbers. To change the alphanumeric dialing default
1
2
3
4
Press the Config softkey.
Highlight the Preferences option and press the Select softkey.
Press the Ok softkey to change the Alphanumeric dialing option or press the
Cancel softkey to exit.
Note: For more information about using alphanumeric dialing see
“Entering alphanumeric characters” on page 22.
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Chapter 3 Configuring the i2004 Internet Telephone 29
Setting IM display
You can choose to block all incoming instant messages so that the text does not
appear on the telephone display. The default setting is ON. To change the IM
display setting
1
2
3
4
Press the Config softkey.
Highlight the Preferences option and press the Select softkey.
Highlight the IM Display option and press the Change softkey.
Press the Ok softkey to change the IM Display option or press the Cancel
softkey to exit.
Setting Ignore action
You can set the actions of the Ignore softkey. The Local setting stops an incoming
call from ringing on your i2004 Internet Telephone, any other devices defined in
your ring list continue to ring for the duration of the ring list before advancing to
the next ring list. The Network setting stops the incoming call from ringing on all
devices defined in your ring list and forwards the call to the next ring list (if
defined). For example, you may set up your ring list sequence to go to your
voicemail account.
Tip: For more information about creating a ring list refer to the SIP
Personal Agent User Guide.
1
2
3
4
Press the Config softkey.
Highlight the Preferences option and press the Select softkey.
Highlight the Ignore Action option and press the Change softkey.
Press the Ok softkey to change the Ignore Action option or press the Cancel
softkey to exit.
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Setting the idle display of the i2004 Internet Telephone
You can customize a text label to display when your telephone is idle.To set the
idle display of the telephone
1
2
Press the Config softkey.
Highlight the Idle Display option and press the Select softkey. The display
shows Set Idle Display: and a text label.
3
4
Use the left navigation button to erase the current text and enter the text you
want to display on your telephone. (For example, John’s phone.)
Press the Ok softkey. The new text label displays on the screen when the
telephone is idle.
Specifying the location
You can enter a text description of where the telephone physically resides (for
example, 1st Floor Lobby).
To change the system default information for the location of your telephone
1
2
Press the Config softkey.
Highlight the Location option and press the Select softkey. The display
shows the current location description.
3
4
Use the left navigation button to erase the current text and enter the text you
want to display on your telephone. (For example, Meeting Room.)
Press the Ok softkey.
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Chapter 3 Configuring the i2004 Internet Telephone 31
Setting time preferences
You can choose how the date and time displays on your telephone screen and set
your time zone.
06/06 9:31 am
Time Prefs
Date Format: DD/MM
Timezone: Central Standa
Time Format: 12-hour
DateFm
TmZone
TimeFm
Ok
Tip: Use the left and right navigation buttons to horizontally scroll the
text.
Changing the date format
To choose whether the date format displays as month/day or day/month
1
2
Press the Config softkey.
Highlight the Time Preferences option and press the Select softkey. The
screen displays the current Time Preferences settings.
3
4
5
Press the DateFm softkey. A list of date format choices appears on the screen.
Highlight the date format you want and press the Select softkey.
Press Ok to exit or choose another Time Preferences option.
Changing the time zone
To specify your time zone
1
2
Press the Config softkey.
Highlight the Time Preferences option and press the Select softkey. The
screen displays the current Time Preferences settings.
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3
4
5
Press the TmZone softkey. A list of time zone choices appears on the screen.
Highlight the time zone format you want and press the Select softkey.
Press Ok to exit or choose another Time Preferences option.
Tip: Use the left and right navigation buttons to horizontally scroll the
time zone descriptions.
Changing the time format
To specify how the clock will display time
1
2
Press the Config softkey.
Highlight the Time Preferences option and press the Select softkey. The
screen displays the current Time Preferences settings.
3
Press the TimeFm softkey. A list of time format choices appears on the
screen.
4
5
Highlight the time format you want and press Select.
Press Ok to exit or choose another Time Preferences option.
Displaying i2004 information
To view technical information about the telephone and system
1
Press the Config softkey.
Highlight the Display Version option and press the Select softkey. The screen
2
displays; the system release, build and date, IPCM IP address and port,
firmware version, MAC address, IP Address of the i2004 and Terminal ID,
Domain, Location. Use the navigation buttons to scroll through the
information on the screen.
3
Press the FirmW softkey for a prompt to upgrade the firmware to the latest
available load, or Cancel to return to the idle display.
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Chapter 3 Configuring the i2004 Internet Telephone 33
Resetting your i2004 Internet Telephone
To reset your phone to reconnect to the server
1
2
3
Press the Config softkey.
Highlight the Reset Phone option and press the Select softkey.
Press the Ok softkey to confirm the reset, or cancel to return to the idle
display.
Switching the server control
If the connection to your server drops, your i2004 Internet Telephone will
automatically switch to the secondary server. You can also manually switch to the
secondary server.
To manually change the proxy server that controls your i2004 Internet Telephone
1
2
3
Press the Config softkey.
Highlight the Switch Controller option and press the Select softkey.
At the display prompt, confirm the IP address and port number of the alternate
server.
4
Press the Ok softkey. The control of the phone switches to the new server.
Note: As a shortcut you can use the
Quick button to
change servers.
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Chapter 4
Making calls
This section describes the various ways that you can place and receive calls on
your i2004 Internet Telephone.
Getting started: i2004 functions
The i2004 Internet Telephone functions table lists the steps to follow for some of
the functions you will use on an everyday basis.
Table 6 i2004 Internet Telephone functions
To...
Do this...
Place a call
1. Pick up your handset or press the Handsfree button
to go off hook on the primary line (the green line
button).
2. Dial a phone number or enter an alphanumeric
automatically, or you can press the Send softkey.
4. Hang up the handset or press the
button to disconnect from the call.
To place a call to an entry in your inbox, outbox, address
book or list of buddies see Chapter 5, “Managing your
calls,” on page 51.
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Table 6 i2004 Internet Telephone functions
To... Do this...
Place a
conference call
1. After initiating or receiving a call, press the NewCall
softkey to invite an additional party to the
conversation.
2. Dial a phone number or enter an alphanumeric
address. You will hear the second number ring.
3. Wait for an answer, then press the Join softkey.
4. Hang up the handset or press the Goodbye softkey
to disconnect from the conference.
Check a stock
quote
1. Select the Servcs softkey.
2. Use the navigation buttons to highlight and select the
Stock Query feature from the display area.
3. Use the alphanumeric keypad to enter the symbol in
the display area of the stock you wish to query. If you
make a mistake, re-enter the symbol and the
previous entry is deleted.
4. Select the Submit softkey to initiate your query.
Once the query is complete, the quote appears on
the display.
Softkey dialing options
When you go off-hook to make a call the idle display changes:
Tom
06/06 9:31 am
Ln1
Tom
>
VMail
Redial
Alpha
Subject
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Chapter 4 Making calls 37
Press
•
•
•
•
VMail to dial your voice mailbox
Redial to dial the last number you called
Alpha/NoAlph to activate alphanumeric dialpad characters
Subject to select a call subject to add to you call
Placing a call
You can make calls with your i2004 Internet Telephone in any of the following
ways:
To make a call with
the...
Do this...
Handsfree button
Press the Handsfree button to go off-hook on the
primary line (the green line button) and produce a
dial tone.
Line button
Press any available line button to produce a dial
tone. An available line is one that has a user name
listed next to it.
Handset
Pick up the handset.
Headset button
Press this button to go off-hook on the primary line
(the green line button) and produce a dial tone.
Tip: Press the
time.
button to disconnect from the call at any
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38 Chapter 4 Making calls
Entering an address
To make a call you can dial a number (numeric address such as, 555-1212) or an
alphanumeric SIP address ([email protected]).
To enter an address using the dialpad
1
2
Dial the number using the dialpad. When dialing, the left navigation button
acts as a backspace button.
When you finish dialing the number, the phone automatically places the call if
nothing has been entered for a short time. You can expedite the dialing by
pressing the Send softkey.
To enter an address using alphanumeric dialing
1
2
to place the call.
Note: For more information about alphanumeric dialing see “Entering
alphanumeric characters” on page 22 and “Setting preferences” on
page 28. If the NoAlph softkey appears on your display then
alphanumeric dialing is already enabled.
Adding subjects to a call
You can send a line of text to the person you are calling to let them know why you
are calling. The subject text will appear on the display of the person you are
calling. This procedure assumes that a list of call subjects has already been
defined. For information on how to create or change subject text see “Adding call
subjects” on page 53.
To add a (pre-defined) subject to an outgoing call
1
While making a call, press the Subject softkey and use the navigation buttons
to highlight the desired subject.
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Chapter 4 Making calls 39
2
Press the Select softkey. The subject text will appear on the screen of the
person you are calling (if their device supports this feature).
Tip: If you have access to the SIP Personal Agent then you can quickly
customize your list of subjects. For more information refer to the SIP
Personal Agent User Guide.
Answering an incoming call
When an incoming call is ringing the following options are available:
Tom
06/06 9:31 am
Ln 1
Tom
From: Connie
(cellis)
Answer
Redrct
Decline
Ignore
Press:
•
•
•
•
Redrct to send the call to another destination
Decline to stop the call from ringing (cancel)
Ignore to stop the call from ringing and handle it through a ring list
See “Incoming call options” on page 46 for more information.
Note: For information on how to use set up ring lists refer to the SIP
Personal Agent User Guide.
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After you have answered a call
The following softkey options are available to you after answering a call.
Table 7 Softkey options for answered calls
Softkey
Description
Trnsfr
Audio
Transfers the call to another party
Displays details about the current codec
setting
NewCall
QoS
Initiates new outgoing calls
Displays quality of service information
for the media stream of the call
Note: Your Service Provider uses these
metrics to monitor system performance.
Active call actions
After you have answered a call, the following options are available:
Tom
06/06 9:31 am
Ln1
Tom
From: Connie
(cellis)
Trnsfr
Audio
NewCall
QoS
Press:
•
•
•
•
Transfer to send this call to another person
Audio to view and change audio setting parameters
NewCall to put the active call on hold and call another person
QoS to view the quality of service for the current call
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Receiving a second call
If you are on an active call and someone else tries to call you on the same line, the
the i2004 Internet Telephone will alert you with an audible beep and the ringing
call information will appear on the display. For example:
1
2
3
4
5
While mjane and jdoe are talking, jdoe receives an incoming call from csmith.
An audible beep alerts jdoe of the incoming call from csmith.
The information about the call with mjane no longer appears on the screen.
The caller ID for csmith displays and a ringing icon appears next to csmith.
The softkeys along the bottom of the screen also change. The softkeys apply
to csmith’s call.
6
jdoe can use the softkeys to Answer, Rdirct, Decline, or Ignore the call from
csmith while continuing to talk to mjane.
Answering a second call
When answering a second call
1
To answer the incoming call with csmith, jdoe presses the line button next to
jdoe’s name, or presses the Answer softkey, while csmith’s caller ID
information is highlighted.
2
3
4
The first call (between mjane and jdoe) is placed on hold.
The new call between csmith and jdoe becomes active.
When the second call is answered, the display changes to reflect these new
states. The phone icons on the screen indicate the state of the calls. The
softkeys change and apply to the highlighted call, which is now csmith.
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42 Chapter 4 Making calls
jdoe
06/06 9:31 am
jdoe
From: mjane
From: csmith
Join
Transfr
NewCall
Audio
Switching between active calls on the same line
To switch between calls that are on the same line
1
2
Use the navigation buttons to highlight the inactive call.
Press the line button associated with the call or press the Switch softkey to
switch calls.
jdoe
06/06 9:31 am
jdoe
From: mjane
From: csmith
Join
Switch
NewCall
Rls
The following example describes how to switch between calls on the same line:
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Chapter 4 Making calls 43
1
2
jdoe uses the navigation buttons to highlight the inactive call with mjane.
jdoe presses the Switch softkey or the line button next to jdoe’s name on the
screen. The call between csmith and jdoe is put on hold.
3
Once again, the call between mjane and jdoe becomes active, and mjane’s line
remains highlighted. The phone icons on the screen indicate the state of both
calls.
4
5
When the active call is switched, the display changes. The hold icon appears
beside the call on hold and the off-hook icon appears beside the active call.
Highlighting csmith’s call and pressing the Switch softkey will place mjane
on hold and switch the call back to csmith.
Tip: Switching between calls works for both incoming and outgoing
calls.
Ending a call
To end an active call, press the Goodbye button or put the handset on the receiver.
In the following example, jdoe is conversing with mjane. mjane's call is
highlighted. To end this active call
1
jdoe presses the Goodbye button or puts the handset on the receiver. The call
is released between jdoe and mjane. The call between jdoe and csmith is left
on hold. The information about the call between jdoe and csmith is displayed
using the full screen. jdoe presses the Hold softkey to resume conversation
with csmith.
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Placing a conference call
The i2004 Internet Telephone allows you to connect calls together to form a
conference.
While on a call, you can initiate a conference call to connect new parties to the
call.
To place a conference call using the NewCall softkey
1
2
3
Press the NewCall softkey. Your current call is automatically put on hold.
Enter the new address.
Press the Send softkey. The new address begins to ring. Once the new party
answers the call, the display changes. You can speak to the newly called party
and the original called party is still on hold.
4
When the party answers press the Join softkey to connect the calls.
To place a conference call to entries in your inbox, outbox or address book. While
on a call
1
2
3
4
Press the NewCall softkey. Your current call is automatically put on hold.
Press an inbox, outbox or address book quick button.
Highlight an entry.
Press the Select softkey. The new address begins to ring. Once the new party
answers the call, the display changes. You can speak to the newly called party
and the original called party is still on hold.
5
To complete the conference call, press the Join softkey.
Tip: Any party, including the originator of the conference call, may hang
up and the remaining callers on a conference call will still be connected.
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Placing a call on hold
To place a call on hold
1
2
Press the Hold button to place the other party on hold. The hold icon beside
the line button flashes.
Press the Hold button a second time or press the line button associated with
the call on hold to resume the conversation.
Tip: If someone else puts you on hold (remote hold) the hold icon on
your display flashes.
Transferring a call
You can transfer a call without speaking to the person you are transferring to
(blind transfer) or you can consult with them prior to completely the transfer.
Call transfer
While on a call, you can transfer a call to another location without waiting for the
new party to answer. The originating or terminating party can initiate the transfer,
but is no longer involved in the call upon completing the transfer.
To transfer a call
1
2
Press the Trnsfr softkey.
Enter the address where you want to transfer this call. Or, press the quick
buttons to access and select an entry from the inbox, outbox or address book.
3
4
Press the Trnsfr softkey. The display prompts you to select whether or not
you want to consult with the called party.
Press the No softkey to complete the transfer without consulting with the
party you are calling. The original called party is put on hold. The display
confirms if the transfer is complete or fails.
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5
Press the Ok softkey to return to an idle display or, if the transfer failed, press
the line key to reconnect the call.
Call transfer with consult
While on a call, you can call another address, speak with the person at the new
address, and then transfer the original call to the new address. You must be the
caller in order to initiate a transfer with consult.
To transfer with consult
1
2
Press the Trnsfr softkey.
Enter the address where you want to transfer this call. Or, press the quick
buttons to access and select an entry from the inbox, outbox or address book.
3
4
5
Press the Trnsfr softkey. The display prompts you to select whether or not
you want to consult with the called party.
Press the Yes softkey to consult with the party you are calling. The original
called party is put on hold. The call to the new address rings.
Consult with the party you wish to transfer the first call too. Press the Trnsfr
softkey to complete the transfer or Cancel to disconnect and return to the
original call. The display confirms if the transfer is complete or fails.
6
Press the Ok softkey to return to an idle display or, if the transfer failed, press
the line key to reconnect the original call.
Incoming call options
The following softkey options are available for incoming ringing calls:
Table 8 Softkey options for ringing calls
Softkey
Description
Answer
Redrct
Answers the call.
Allows you to redirect the call to
another address.
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Chapter 4 Making calls 47
Table 8 Softkey options for ringing calls
Softkey
Description
Decline
Stops the call from ringing (does not
advance to the next ring list). The call is
cancelled and a message is sent to the
caller.
Note: Decline stops a call from ringing
on all devices defined in your ring list.
Ignore
Stops the call from ringing on your
i2004 Internet Telephone (call handling
depends on the feature settings). The
call is then handled by your ring list.
For more information about Ignore
feature settings see “Setting Ignore
action” on page 29.
Redirecting a call
To redirect an incoming call to another location without answering the call
1
2
3
Press the Redrct softkey.
Use the dialpad to enter the new address.
Press the Redrct softkey to add the new party.
To redirect an incoming call using the outbox or address book
1
2
3
4
Press the Redrct softkey.
Press an outbox or address book quick button.
Highlight the entry you wish to redirect to and press the Select softkey.
Press the Redrct softkey.
Declining a call
When you decline an incoming call it stops ringing on your telephone. The caller
receives a decline message and a busy signal. You can also decline a call and
specify a reason if you have configured reject reasons through the View menu.
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To decline an incoming call without a reason
1
Press the Decline softkey.
2
Press the Ok softkey to decline the call. The calling party receives a busy
signal.
Or press the Cancel softkey to cancel the decline. The original ringing display
appears.
To decline an incoming call with a reason
1
2
Press the Decline softkey.
Press the Reason softkey. A selection of different text messages is displayed.
Tip: If there are no reject reasons defined then the Reason softkey will
not appear on the display.
3
4
Highlight a reason and press the Select softkey.
Press the Ok softkey to decline the call. The calling party receives a busy
signal and the reject reason appears on their display.
Or press the Cancel softkey to cancel the decline. The original ringing display
appears.
Note: For information about creating or changing a list of Reject
Reasons see “Adding reject reasons” on page 54. For information about
setting the i2004 Internet Telephone to automatically decline all calls see
“Do not Disturb (DND)” on page 66.
Ignoring a call
You can stop an incoming call from ringing (see “Setting Ignore action” on
page 29 for an explanation of options) and have it handled by your ring list.
To ignore an incoming ringing call
1
Press the Ignore softkey.
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Chapter 4 Making calls 49
2
Press the Ok softkey to pass the call. The call is handled by your ring list.
When the ring list is exhausted, the caller receives a busy signal.
Or press the Cancel softkey to cancel the ignore process. The original ringing
display appears.
Tip: For more information about creating a ring list refer to the SIP
Personal Agent User Guide.
Sending and receiving instant messages
Your i2004 Internet Telephone beeps to alert you when you receive a new instant
message (IM) and shows the message on the display.
To send an instant message press the
quick button and select the
Send IM option.
Note: For more information about instant messages see “Instant
messaging” on page 63.
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51
Chapter 5
Managing your calls
This section describes how to manage your calls efficiently using both the i2004
Internet Telephone quick buttons and more advanced features in the View menu.
The View menu option provides you with the following options:
1
2
3
4
5
6
7
8
Buddies
Presence
Call Subject
Reject Reasons
Line Information
Inbox
Address Book
Outbox
Tip: For quick selection, press the number on the dialpad that
corresponds to the menu item. Use the up and down navigation buttons
to scroll through the Configuration menu list.The * button takes you to
the beginning of a list and the # button takes you to the end of a list.
Note: Some menu options allow you to configure or view parameters
that are specific to a line. If there are multiple users logged on to the
telephone then you will be prompted to select your line button.
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52 Chapter 5 Managing your calls
Some of these items can also be accessed using the quick buttons.
Address book
Inbox
Outbox
Accessing the list of Buddies
You can maintain a list of users on your system that you frequently contact, using
the SIP Personal Agent. Through the View menu on your i2004 Internet
Telephone you can see who in your list of Buddies is Online, Offline, Busy, Be
Right Back, Out-to-Lunch and Away.
To access the list of Buddies
1
2
Press the View softkey.
Highlight the Buddies option and press the Select softkey to access your list
of Buddies. Your personalized list of Buddies appears on the screen with
information about their online status.
You can use the Call softkey to call the entry you highlight.
Tip: For more information about creating a list of Buddies refer to the
SIP Personal Agent User Guide.
Changing your presence status
The presence option allows you to alert other users on the system to your online
status. Users that have you listed as one of their buddies can see if you are online,
offline, busy, be right back, away or out for lunch.
To change your online status or presence
1
Press the View softkey.
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Chapter 5 Managing your calls 53
2
3
4
5
Highlight the Presence option and press the Select softkey. Your current
presence status appears on the display and you are prompted to change it.
Press the Yes softkey. A list of presence options appear (use the navigation
buttons to scroll through the list).
Highlight a presence option and press the Select softkey. The display shows
your new presence status and prompts you to confirm.
Press the Ok softkey to confirm.
Note: If the i2004 Internet Telephone resets then your presence status
defaults to "online".
Adding call subjects
You can create a handy list of call subjects to let the person you are calling know
the nature of your call. The subject text can be up to 100 characters in length
however recipients may need to scroll to see long messages.
To create subjects for outgoing calls
1
2
Press the View softkey.
Highlight the Call Subject option and press the Select softkey.
(If this is your first call subject then you can begin to enter the text
immediately.)
3
4
5
Press the Add softkey.
Enter the subject text.
Press the Ok softkey.
the list.
Note: For information on how to use this feature refer to “Adding
subjects to a call” on page 38.
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Adding reject reasons
When you are unable to answer a call you can send a message telling the caller
why you cannot answer. The reject reason text can be up to 40 characters in length
however you must scroll to see messages longer than 24 characters.
To create call reject reasons
1
2
3
4
Press the View softkey.
Highlight the Reject Reasons option and press the Select softkey.
Press the Add softkey and enter the desired text.
Press the Ok softkey.
entry from the list.
Note: For information on how to use this feature see “To decline an
incoming call with a reason” on page 48.
Viewing line information
You can see the username, domain, presence, IM active, redial option and feature
activation information for each user logged into the telephone.
To view user information
1
2
3
Press the View softkey. If there is more than one user logged in to the
telephone then you will be prompted to press the Line button for the user
information you want to query.
Select the Line Information option and press the Select softkey. The
information corresponding to the user assigned to that line appears on the
screen.
Press the Ok softkey to return to the View menu.
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Using the inbox options
Your i2004 Internet Telephone maintains an inbox list of calls that you returned.
You can access this list through the View softkey or by pressing the inbox quick
button
.
When your telephone is idle and you access the inbox, the following softkey
options appear:
•
•
•
•
toggle between the inbox lists of All calls and Missed calls
Call a previous caller
Delete the entry from the inbox
return to the idle display (Ok)
When you are on an active call and you access the inbox, the following softkey
options appear:
•
•
Select to call an entry
Cancel to return to the active call display.
To call an inbox entry
From a idle display
1
Press
.
(Use the navigation buttons to highlight a particular inbox if more than one
user is logged in, and press the Select softkey to access that inbox.)
2
3
Highlight an entry or enter the number associated with the entry.
Press the Call softkey to dial the entry and return the call.
Tip: Use the right navigation button to access the details information to
the right of the screen. Use the left navigation button to scroll back to the
previous screen.
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To call an inbox entry while on an active call
1
Press
.
(Use the navigation buttons to highlight a particular inbox if more than one
user is logged in, and press the Select softkey to access that inbox.)
2
3
Highlight an entry or enter the number associated with the entry.
Press Select. The active call is automatically put on hold and the new call
rings.
Saving an inbox entry to the address book
To save an entry in your inbox to your address book
1
2
Highlight the entry and press the right navigation button to access entry
details.
Press the Save softkey. The display prompts, “Save as?”. You can change the
entry text. Use the left navigation button to erase the existing text if you need
to add new text.
3
Press the Save softkey again. The display confirms the address book update.
Note: You cannot save an inbox entry to the address book while you are
on an active call.
Deleting an inbox entry
To remove an entry from your inbox
1
2
3
4
Press
.
Highlight an entry or enter the number associated with the entry.
Press the Delete softkey.
To delete the single entry press Ok.
To delete all the entries from a particular caller press the AllUsr softkey. To
delete all of the inbox entries press the All softkey.
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Managing your address book
The i2004 Internet Telephone allows you to keep a list of addresses.
Accessing your address book
To access your address book and make a call
1
Press
. (Or press the View softkey, highlight the address book
option and press the Select softkey.)
2
3
Use the navigation buttons to highlight an entry.
Press the Call softkey to place a call.
Adding an entry
To add an entry to the address book
1
2
3
From the address book screen, press the Add softkey.
Enter the address and/or number.
Press the Ok softkey.
Removing an entry
To remove an entry from the address book
1
2
Highlight the entry in the address book.
Press the Modify and Delete softkeys. The display changes to a confirmation
screen.
3
Press the Ok softkey to delete the entry or Cancel to cancel the deletion.
Editing an entry
To edit or change a address book entry
1
2
Highlight the entry in the address book.
Press the Modify softkey.
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3
4
Enter the changes. (Use the left and right navigation buttons to delete
characters within the entry.)
Press the Ok softkey to commit the changes or Cancel to cancel the changes.
Managing your outbox
The i2004 Internet Telephone keeps a list of all your outgoing calls.
Accessing your outbox
To access your outbox and make a call
1
2
3
Press
. (Or press the View softkey, highlight the Outbox
option and press the Select softkey.)
Use the navigation buttons to highlight an entry or enter the number
associated with the entry.
Press the Call softkey to dial the entry.
Tip: Use the right navigation button to access the information to the
right of the screen. Use the left navigation button to scroll back to the
previous screen.
Deleting an outbox entry
To remove an entry from your outbox
1
2
Press
.
Use the navigation buttons to highlight an entry or enter the number
associated with the entry.
3
4
Press the Delete softkey.
To delete the single entry press Ok.
To delete all the entries from a particular caller press the AllUsr softkey. To
delete all of the outbox entries press the All softkey.
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Saving an outbox entry to the address book
To save an entry in your outbox to your address book
1
2
3
Highlight the entry and press the right navigation button to access entry
details.
Press the Save softkey. The display prompts, “Save as?”. You can change the
entry text.
Press the Save softkey again. The display confirms the address book update.
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Chapter 6
Advanced features and services
The Services menu gives you access to many advanced i2004 features:
1
Stock Query
Send IM
2
3
4
5
6
Call Forward
Do Not Disturb
User Login
User Logout
Tip: For quick selection, press the number on the dialpad that
corresponds to the menu item. Use the up and down navigation buttons
to scroll through the Configuration menu list.The * button takes you to
the beginning of a list and the # button takes you to the end of a list.
Note: Some menu options allow you to configure or view parameters
that are specific to a line. If there are multiple users logged on to the
telephone then you will be prompted to select your line button.
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Stock query
Your i2004 Internet Telephone can be set up to display stock quotes on the
display.
Note: This feature may not be activated for your system. Contact your
system administrator for more information.
To setup the stock query feature
1
2
3
Select the Servcs softkey.
Highlight the Stock Query option and press the Select softkey.
Enter the symbol of the stock that you want to query. The default mode for
entering a stock symbol is alphanumeric.
4
Press the Submit button. The display may change briefly to show that the
query is in progress. When the query is complete, the result is displayed.
5
6
Press the Save softkey.
Press the Add softkey to add this stock query to a bulletin that displays on
your screen.You can also query for another stock or press the Cancel softkey
to go back to the Idle screen.
Tip: For a shortcut to the stock query option press the
button
To remove a stock query entry
To remove a stock query
1
2
3
Select the Servcs softkey.
Highlight the Stock Query option and press the Select softkey.
Enter the symbol of the stock that you want to delete from your Stock Query
Bulletin list. The default mode for entering a stock symbol is alphanumeric.
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4
Press the Submit button. The display may change briefly to show that the
query is in progress. When the query is complete, the result is displayed.
5
6
Press the Save softkey. The display prompts you to remove the stock.
Press the Remove softkey to delete this entry.
Instant messaging
You can send a message that will appear on the telephone display of another user
on the system.
To send an instant message
1
2
3
4
5
6
Select the Servcs softkey.
Highlight the Send IM option and press the Select softkey.
Enter the recipient’s alphanumeric address (for example, [email protected]).
Press the Next softkey.
Enter your message text.
Press the Send softkey. A confirmation message appears.
Tip: For a shortcut to the Send IM option press the
button.
Send an IM to an entry in the inbox, outbox or address book
To send an instant message to an entry in your address book or outbox
1
2
3
4
5
Select the Servcs softkey.
Highlight the Send IM feature and press the Select softkey.
Press an Inbox, Outbox or Address Book quick button.
Highlight an entry and press the Select softkey.
Enter your message text.
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64 Chapter 6 Advanced features and services
6
Press the Send softkey. A confirmation message appears.
Handling incoming instant messages
When your i2004 Internet Telephone beeps to alert you of a new instant message
(IM), you can
1
2
Use the navigation buttons to scroll through the IM text.
Use the Detail softkey to view details about the IM
— Press Call to call the sender of the IM.
— Press the Reply softkey to reply to an IM. Enter the desired message
using the alphanumeric input mode, and select the Send softkey, or
Cancel to return to the previous screen.
3
4
Use the Prev and Next softkeys if you have more than one IM to view.
Press the Cancel softkey to clear all IM messages.
Call forward
You can forward your calls to other locations with your i2004 Internet Telephone
Call Forwarding feature.
Tip: If you are logged into multiple i2004 Internet Telephones, every
line associated with you will have call forwarding enabled.
Forwarding a call
To forward your calls to another location
1
2
Press the Servcs softkey.
Highlight the Call Forward option and press the Select softkey. (See Note
below if there is more than one user logged in.)
3
Enter the destination address. Or, press an inbox, outbox or address book
quick button and select an entry from the list.
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Chapter 6 Advanced features and services 65
4
Press the Forwrd softkey.
Once you complete setting up the forwarding, the display on your phone set
briefly changes to indicate that calls are now forwarded. The telephone icon next
to the line button becomes hollow.
Note: If there is more than one user logged into the i2004 Internet
Telephone then you must press the line button next to the line you want to
forward. Or, press the Ok softkey to forward the primary line.
Tip: You can still place outgoing calls, even though your line is
forwarded to another location.
Canceling a forwarded call
To cancel call forwarding on your line
Tip: If you are logged into multiple i2004 Internet Telephones, every
line associated with you will have call forwarding canceled.
1
2
3
Press the Servcs softkey.
Highlight the Call Forwarding option and press the Select softkey.
Press the Ok softkey to cancel forwarding for the primary line. If there is
more than one user logged in then you will be prompted to press the line
button next to the line that you wish to cancel forwarding.
When you press the forwarded line button, call forwarding is canceled
immediately.
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Do not Disturb (DND)
The Do not Disturb feature blocks all calls on a per line basis and prevents them
from ringing on your i2004 Internet Telephone. If your i2004 Internet Telephone
is the only device defined in your first ring list then any incoming calls will be
directly sent to the next ring list. If you have multiple contacts listed in your first
ring list then the other devices will continue to ring for the defined number of
rings before the call moves to the next ring list.
Tip: For more information about creating a ring list refer to the SIP
Personal Agent User Guide.
1
2
3
Press the Servcs softkey.
Highlight the Do Not Disturb option and press the Select softkey.
Press the Ok softkey to enable Do not Disturb. Incoming calls do not ring.
Tip: As a shortcut, press the DND softkey on the idle display to activate
the Do not Disturb feature.
User login
To log in as an i2004 Internet Telephone user
1
2
3
4
5
Press the Servcs softkey.
Highlight the User Login option and press the Select softkey.
Enter your user ID and press Login.
Enter your password and press Login.
Enter an amount of time and press Login or, press the UseProv softkey to use
the network provisioned values.
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User logout
To log out as an i2004 Internet Telephone user
Press the Servcs softkey.
1
2
Highlight the User Logout option and press the Select softkey. The screen
prompts you to indicate your line (if there is more than one user logged in)
and then for your password.
3
4
Enter your password.
Press the Logout softkey.
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Appendix A
Using the SIP Multimedia PC Client and the i2004
Internet Telephone
You can use your i2004 Internet Telephone to provide premium-quality voice
communication while your PC, with the SIP Multimedia PC Client, provides
advanced IP and multimedia services. For more information about this SIP
Multimedia PC Client Set refer to the SIP Multimedia PC Client User Guide.
To set up your SIP Multimedia PC Client to control your i2004 Internet Telephone
1
Select Tools > Preferences and the i2004 Internet Telephone list item.The
i2004 window displays.
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Using the SIP Multimedia PC Client and the i2004 Internet Telephone
Figure 7 Preferences - i2004
2
3
Check Use the i2004… to indicate that you want the i2004 Internet Telephone
to provide premium-quality voice while the PC provides advanced IP and
multimedia services.
Enter the port number (and optionally the MAC address) for the i2004
Internet Telephone.
Tip: The SIP Multimedia PC Client can automatically detect and fill in
the MAC address field with information it obtains from the first i2004
Internet Telephone that attempts to contact it on the port specified in
Step 4.
4
Check whether you wish the network to take over control of the i2004 Internet
Telephone when the SIP Multimedia PC Client exits.The default is that this
feature is activated. This step is optional.
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Using the SIP Multimedia PC Client and the i2004 Internet Telephone 71
5
Check whether the SIP Multimedia PC Client should route voice to/from the
telephone set for private IP addresses.This option may be required if you are
using a private LAN in a home office.This is not usually required for work
office use.The default for this feature is not active. This step is optional.
6
Click Ok to save your changes or Cancel to exit without saving.
SIP Multimedia PC Client main window
The SIP Multimedia PC Client main window has a status area with an "I" button.
This button turns green when the SIP Multimedia PC Client controls the i2004 for
voice telephony.
Figure 8 SIP Multimedia PC Client main window
i2004 indicator
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Appendix B
Troubleshooting
This section includes instructions for resolving some common problems that you
may encounter.
Locating the MAC address
Examine your i2004 Internet Telephone set. A white label on the bottom of the set
shows a series of two digit numbers (similar to 00 60 38 XX XX XX) that make
up the device’s MAC address. Write this sequence down for later use. The
following picture shows how to locate the MAC address:
Manually restarting your i2004 Internet Telephone
There are two ways that you can manually restart your i2004 Internet Telephone
by:
1
Power cycle (unplug and replug) your phone, or,
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74 Troubleshooting
Press the Config softkey and select the Reset Phone option.
2
Call does not connect
Before reporting a network problem ensure that you are using the correct address
to call someone.
Using SIP addresses versus IP addresses
Rather than dialing an IP address (for example, [email protected]), remember to
use the SIP address (for example, [email protected]). The proxy server that routes
the call may serve multiple domains and would not know the domain where a user
IP address resides.
Domain name
You must enter the domain (for example, @acme.com) if the person you are
calling is not in your domain.
Note: The domain name in a user address may not be an Internet domain.
Call is connected but there is no audio
If you are using the handset, check to ensure that the headset button is not
activated. The bright red LED light beside the button indicates when the headset
option is active. When the headset option is active, and even if there is not headset
plugged in, you cannot receive or transmit audio through the handset.
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Troubleshooting 75
Quality of service information
In order to improve your service or perhaps, to determine a solution to a quality
issue, your service provider may ask you to record quality of service information
for your calls.
To view quality of service information for an answered call
1
2
Press the QoS softkey.
Note the information displayed for the media stream of this call.
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Appendix C
Setting DHCP parameters
After you power up your i2004 Internet Telephone, if the display indicates that the
server is unreachable and it continuously resets then you need to configure some
parameters.
01/01 12:00 am
Server unreachable
Restarting . . .
Things to consider when setting parameters
•
Enter requested information in the menu fields by pressing the number keys
on the dialpad. Press the * key to enter a period (".") when entering an IP
address.
•
•
•
To record the entry and advance the initialization to the next parameter, press
Ok.
To abandon the manual configuration process and restart the power-up, press
Cancel.
If you enter parameters manually, use the BKSpace or Clear softkeys to edit
the default entry. BKSpace deletes each character as the key is pressed. Clear
deletes the entire entry.
•
Each parameter must have a corresponding entry. An audible beep notifies
you if you attempt to advance to the next parameter without a field entry.
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Setting DHCP parameters
Begin the initialization process
To begin the initialization process, at the flashing Nortel Networks screen, quickly
press each of the four softkeys (located at the bottom of the display screen) once,
pressing from left to right.
your i2004 Internet Telephone to reach the configuration screen where
you can press the softkeys.
If your network supports DHCP go to page 78. If your network does not support
DHCP go to page 80.
If your network supports DHCP
1
If your i2004 network supports DHCP, enter the configuration parameters at
the prompt in the display area of your phone as described in Table 9.
Tip: You may need to contact your system administrator to check
whether your network supports DHCP.
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Table 9 Setting DHCP configuration parameters
Parameter
Value
Definition
DHCP (enable)
DHCP (full or partial)
S1 IP
1
Yes
1
Partial
<valid Server IP address>
Primary server (IP Client
Manager or SIP Multimedia
PC Client) IP address
S1 PORT
5000
1
Primary server port
S1 ACTION
Primary action code (must
be set to 1)
S1 RETRY Count
S2 IP
1
Primary retry count
<valid Server IP address>
Secondary server (IP Client
Manager or SIP Multimedia
PC Client) IP address
Note: If you do not know the
secondary IP address, use
the primary IP address for
the secondary address.
S2 Port
5000
1
Secondary server port
Note: If you do not know the
secondary port, use the
primary port.
S2 ACTION
Secondary action code
(must be set to 1)
S2 RETRY COUNT
VLAN (0=No, 1=Yes)
1
0
Secondary retry count
QoS 802.1q VLAN Tag
Service (applies to i2004
with firmware version
xxxxB30
Warning: The VLAN parameter should never be selected unless the
underlying network switches have been configured to filter on VLAN
IDs. Otherwise, the i2004 may fail to work properly.
After pressing the Ok softkey on the last configuration parameter, you will
see a message "Locating Server".
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Setting DHCP parameters
If your network does not support DHCP
If your network does not support DHCP
1
2
Enter a 0 on the dialpad, to indicate that DHCP is not supported.
Follow the prompts to set all necessary parameters as described in Table 10.
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Setting DHCP parameters 81
Table 10 Setting non-DHCP parameters
Parameter
Value
Definition
SET IP
IP address of your i2004
Internet Telephone provided
by your system
<valid IP address>
administrator
NETMSK
DEF GW
<valid subnet mask>
Subnet Mask provided by
your system administrator
<valid Default Gateway>
Default gateway IP network
address provided by your
system administrator
S1 IP
<valid Server IP address>
Primary server (IP Client
Manager or SIP Multimedia
PC Client) IP address
S1 PORT
5000
1
Primary server port
S1 ACTION
Primary action code (enter 1
for UNIStim)
S1 RETRY Count
S2 IP
1
Primary retry count
<valid Server IP address>
Secondary server (IP Client
Manager or SIP Multimedia
PC Client) IP address
Note: If you do not know the
secondary IP address, use
the primary IP address for
the secondary address.
S2 Port
5000
1
Secondary server port
Note: If you do not know the
secondary port, use the
primary port.
S2 ACTION
Secondary action code
(enter 1 for UNIStim)
S2 RETRY COUNT
VLAN (0=No, 1=Yes)
1
0
Secondary retry count
QoS 802.1a VLAN Tag
Service (applies to i2004
with firmware version
xxxxB30
Warning: The VLAN parameter should never be selected unless the
underlying network switches have been configured to filter on VLAN
IDs. Otherwise, the i2004 may fail to work properly.
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Setting DHCP parameters
After pressing the Ok softkey on the last configuration parameter, you will
see a message "Locating Server".
Where to go next
After the i2004 Internet Telephone has successfully located the server, follow the
instructions in the following table.
Table 11 Initializing options after setting parameters
If ...
Then ....
the telephone successfully connects to the
go to “Step 1: Enter an activation key” on
server and the display prompts you to enter page 6.
an activation key
06/06 9:31 am
Activate
Enter Activation Key
And Press Ok
>
Ok
Alpha
the telephone successfully connects to the
server and the idle display screen appears
you are ready to use your telephone. Go
to Chapter 2, “Introducing the i2004
Internet Telephone,” on page 13.
Tom
OnHook
06/06 9:31 am
Welcome
View
Servcs
DND
Config
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Appendix D
Customer support
You can order the following parts and supplies for your i2004 Internet Telephone
from your authorized distributor as follows:
Table 12 Separately orderable parts
Description
Part number
Power supply - North America
Power supply - Europe
A0619627
A0619635
A0647042
A0828858
A0656598
A0648375
Power supply - Australia, New Zealand
Power supply - Japan
Power supply - Ireland
Ethernet cat 5 cable (7 foot)
Footstand assembly - (charcoal color used for A0891623
both ethergray and charcoal models)
Handset (ethergray)
Handset (charcoal)
Handset cord (ethergray)
Handset cord (charcoal)
Headset
A0788874
A0758634
A0788682
A0720560
A0779338
P0744243
P0744242
Number card
Number card lens
For help finding an authorized distributor call 1(800) 4NORTEL or (800) 466-7835.
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Index
contacts 51
A
contrast 28
acronyms viii
conventions, text viii
activation key 6
adding subjects to a call 38
address book 57
declining a call 47
adjusting contrast 28
DHCP
alphanumeric characters 22
alphanumeric symbols 23
answering a second call 41
attended call transfer 46
audio problems 74
configuration parameters 79
directories 57
domain 74
automatic call reject 66
entering a location 38
entering an address 38
B
basic functions
check a stock quote 35
making a call 35
place a conference call 35
buttons 17
features
automatic call reject 66
call forward 64
conference 44
stock query 62
C
call decline 47
call forward 64
canceling 65
features and services 13
forwarding a call 64
changing servers 33
conference call 44
configuration 27
H
connecting your i2004 2
Help ix
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hold 45
receiving a second call 41
I
icons 24
reset 33, 73
ignore 48
returning missed calls 55
IM , see instant messages
answering a call 46
ignoring a call 48
rejecting a call 47
setting up
before you begin 1
initializing 4
enter an activation key 6
SIP address 15, 74
instant messages 64
SIP Multimedia PC Client Set 69
spelling names 22, 23
M
switching between active calls 42
symbols 23
making calls 35–49
managing contacts 57
returning missed calls 55
T
managing directories 57
multiple users 15
telephone icons 24
text conventions viii
N
transfer
attended 46
unattended 45
non-DHCP parameters 81
troubleshooting 73
P
part numbers 83
placing a call 37
placing a call on hold 45
Q
quality of service 75
quick buttons 17
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