Nortel Networks Conference Phone NN 10300 014 User Manual

Title page  
Nortel Communication Server 1000  
Nortel IP Audio Conference Phone 2033  
User Guide  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Revision history  
Revision history  
May 2009  
Standard 02.01. This document is up-issued to support  
Communication Server 1000 Release 6.0.  
May 2007  
Standard 01.01. This document is issued to support  
Communications Server 1000 Release 5.0. This document  
contains information previously contained in the following legacy  
document, now retired: Nortel IP Audio Conference Phone 2033  
User Guide (NN-10300-014).  
April 2006  
Standard 2.00. This document is up-issued to support Nortel  
Communication Server 1000 Release 4.5 IP Audio Conference  
Phone 2033 R2.  
Note: Changes to “Before You begin” section to reflect the Power  
over Ehternet option. Changes to the “Telephone Options Menu”,  
section to bring up to date. Changes to the “View Set Information”  
section to bring up to date. Changes to the “Adjust Volume” section to  
bring up to date. Added the feature “Call Timer”.  
April 2005  
Standard 1.00. This document is a new document for  
Communication Server 1000 IP Audio Conference Phone 2033.  
3
Download from Www.Somanuals.com. All Manuals Search And Download.  
Revision history  
4
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
Contents  
Connect the IP Audio Conference  
Phone 2033 components . . . . . . . . . . . . . . . . . . . . . . . . . . . 23  
Configure options on the IP Audio  
Conference Phone 2033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26  
5
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
6
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
7
Download from Www.Somanuals.com. All Manuals Search And Download.  
Contents  
8
Download from Www.Somanuals.com. All Manuals Search And Download.  
Regulatory and safety information  
Regulatory and safety  
information  
Table 1: EMC  
Jurisdiction  
Standard  
Description  
United States  
FCC CFR 47  
Part 15  
Class B Emissions: FCC Rules for  
Radio Frequency Devices (see  
Notes 1a and 1b on page 10)  
Canada  
ICES-003  
Class B Emissions: Interference-  
Causing Equipment Standard:  
Digital Apparatus  
Australia /  
New Zealand  
AS/NZS 3548  
CISPR 22  
Class B Emissions: Information  
Technology Equipment – Radio  
Disturbance  
Japan  
VCCI  
Class B Emissions: Information  
Technology Equipment (see  
Note 2 on page 10)  
European  
Community  
EN 55022 /  
CISPR 22  
Class B Emissions: Information  
Technology Equipment – Radio  
Disturbance  
EN 55024  
Information Technology Equipment  
– Immunity Characteristics  
Limits and methods of  
measurement  
EN 61000-3-2  
EN 61000-3-3  
Limits for harmonic current  
emissions (equipment input  
current <= 16 A per phase)  
Limitation of voltage fluctuations  
and flicker in low-voltage supply  
systems for equipment with rated  
current <= 16 A  
9
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Regulatory and safety information  
Note 1a: This equipment has been tested and found to comply with  
the limits for a Class B digital device, pursuant to part 15 of the  
FCC Rules. These limits are designed to provide reasonable  
protection against harmful interference in a residential installation.  
This equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the  
instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is  
encouraged to try to correct the interference by one or more of the  
following measures:  
• Reorient or relocate the receiving antenna.  
• Increase the separation between the equipment and receiver.  
• Connect the equipment into an outlet on a circuit different from that  
to which the receiver is connected.  
• Consult the dealer or an experienced radio/television technician for  
help.  
Note 1b: The user should not make changes or modifications not  
expressly approved by Nortel. Any such changes could void the  
user’s authority to operate the equipment.  
Note 2:  
VCCI:  
Class B ITE  
Translation:  
This is a Class B product based on the standard of the Voluntary  
Control Council for Interference from Information Technology  
Equipment (VCCI). If this is used near a radio or television  
receiver in a domestic environment, it may cause radio  
10  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Regulatory and safety information  
interference. Install and use the equipment according to the  
instruction manual.  
Table 2: Safety  
Jurisdiction  
Standard  
Description  
United States  
UL 60950  
Safety for Information Technology  
Equipment  
Canada  
CSA 60950  
EN 60950  
Safety for Information Technology  
Equipment  
European  
Community  
Safety for Information Technology  
Equipment  
Other Safety Approvals:  
• IEC 60950: Safety for Information Technology Equipment  
Note 3: All Components of the IP Audio Conference Phone 2033  
Release 2.0 shipped to Europe comply with European Union  
Environmental Directives (EU ED).  
11  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Regulatory and safety information  
DenAn regulatory notice for Japan  
12  
Download from Www.Somanuals.com. All Manuals Search And Download.  
About the IP Audio Conference Phone 2033  
About the IP Audio Conference  
Phone 2033  
The IP Audio Conference Phone 2033 brings voice to the audio  
conference environment by connecting directly to a Local Area Network  
(LAN) through an Ethernet connection.  
Note 1: Not all features are available on all telephones. Consult your  
system administrator to verify which features are available for your  
use.  
Note 2: On the IP Audio Conference Phone 2033, the soft key labels  
display directly above the soft key.  
Basic features  
The IP Audio Conference Phone 2033 supports the following features:  
three soft keys that, when required, map to 4 soft keys to provide  
access to a maximum of 10 functions  
multi-field LCD screen  
up to two extension microphones to provide microphone coverage in  
larger rooms  
volume control bar for adjusting ringer and speaker volume  
two specialized fixed keys:  
— Services  
— Message (Inbox)  
three call-processing fixed keys:  
— Line  
— Hold  
— Goodbye  
automatic network configuration  
13  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
About the IP Audio Conference Phone 2033  
Figure 1 shows the IP Audio Conference Phone 2033.  
Figure 1: IP Audio Conference Phone 2033  
14  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
About the IP Audio Conference Phone 2033  
Extension microphones  
The IP Audio Conference Phone 2033 supports up to two extension  
microphones that extend the microphone range in large rooms. Each  
extension microphone has a Mute button and an LED indicator to indicate  
the current mute state.  
Figure 2 shows an extension microphone.  
Figure 2: Extension microphone  
15  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
About the IP Audio Conference Phone 2033  
Telephone controls  
Use the Volume control buttons to adjust  
the volume of the ringer and speaker.  
Use the Mute key on the main unit or any  
extension speaker to mute the speaker. The  
Status indicator LED blinks red when mute is  
activated.  
Note: Pressing the Mute key on the  
extension microphone toggles the mute  
state of the entire telephone, not just the  
microphone.  
Use the Line (DN) key to access the single  
line and activate on-hook dialing. No status  
icon or LED is provided.  
Use the Goodbye key to terminate an  
active call.  
Press the Hold key to put an active call  
on hold. Press the Line (DN) key to return to  
the caller on hold.  
Press the Message (Inbox) key to access  
your voice mailbox.  
16  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
About the IP Audio Conference Phone 2033  
Use the Navigation keys to scroll through  
menus and lists appearing on the LCD  
screen.  
Arrows appear on the left side of the display  
screen to indicate there is more information  
to be displayed.  
Soft keys are located below the LCD screen.  
The LCD screen above the key changes,  
based on the active soft key function. Refer  
information.  
Press the Shift soft key labeled >> to access  
the second layer of soft keys.  
Note: When a triangle appears before a  
key label, the feature is active.  
17  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
About the IP Audio Conference Phone 2033  
Press the Services key and use the  
Navigation keys to access the following  
items:  
Telephone Options:  
— Volume adjustment  
— Contrast adjustment  
— Language  
— Date/Time  
— Local DialPad Tone  
— Set Information  
— Ring type  
— Call timer  
— Live Dial Pad  
Password Admin:  
— Station Control Password  
Virtual Office Login and Virtual Office  
Logout (if Virtual Office is configured)  
Test Local Mode and Resume Local  
Mode (if Media Gateway 1000B is  
configured)  
Note 1: Press the Services key to exit  
from any menu or menu item.  
Note 2: The Password Admin menu may  
not be available on your IP Audio  
Conference Phone 2033. Consult your  
system administrator.  
18  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
About the IP Audio Conference Phone 2033  
Telephone display  
The IP Audio Conference Phone 2033 has two display areas:  
The upper display area contains single-line information for items  
such as the caller number, caller name, feature prompt strings,  
user-entered digits, date and time information, and set information.  
The lower display area provides soft key label information. Refer to  
“Soft keys” on page 19 for further information.  
Figure 3 shows the LCD screen.  
Figure 3: IP Audio Conference Phone 2033 LCD screen  
Cleaning the display screen  
Gently wipe the screen with a soft, dry cloth.  
CAUTION  
Do not use any liquids or powders on the  
phone. Using anything other than a soft, dry  
cloth can contaminate telephone components  
and cause premature failure.  
Soft keys  
The IP Audio Conference Phone 2033 has three soft keys. A maximum of  
10 functions can be assigned to these soft keys. Your system  
administrator assigns functions to the soft keys in layers.  
Use the Shift (>>) key to navigate the layers of soft keys. If there are only  
three functions assigned to the soft keys, the Shift (>>) key does not  
appear and all three functions are displayed.  
Figure 4 shows the soft keys on the display area.  
19  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
About the IP Audio Conference Phone 2033  
Figure 4: Soft keys  
The soft key label has a maximum of six characters. Each soft key  
includes the soft key label and an icon. When a soft key is in use, a  
flashing icon appears at the beginning of the soft key label, and the label  
shifts one character to the right. (If the label is six characters long, the last  
or rightmost character is truncated.) If a soft key is enabled, the icon state  
changes to On. It remains in the on state until the soft key is pressed  
again. This cancels the enabled soft key and turns the icon off, returning  
the soft key label to its original state.  
Telephone status indicators  
The IP Audio Conference Phone 2033 uses three bi-color LED lights,  
located around the speaker, to indicate the telephone status.  
Table 3 lists the telephone state corresponding to the status indicator.  
Table 3: Status indicators  
LEDs  
Status  
Solid green  
Flashing red  
Blinking red  
Active call  
Incoming call  
Mute  
20  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
About the IP Audio Conference Phone 2033  
The idle telephone display also indicates if there is a message waiting or  
missed call.  
Each extension microphone also has an LED indicator, indicating the  
mute status of the telephone.  
Call features and Flexible Feature Codes  
System administration is required for call features and Flexible Feature  
Codes (FFCs). Contact your system administrator to configure these  
features and codes on your telephone.  
Call features and FFCs must be assigned to your telephone and  
supported by system software.  
Security features  
Your Station Control Password (SCPW) enables the following security  
features:  
Electronic Lock to prevent others from making calls from your  
telephone  
Password-protected telephone features (for example,  
Remote Call Forward)  
Your system administrator defines your initial SCPW. Contact your  
system administrator for detailed information.  
To change your SCPW:  
1. Press the Services key.  
2. Press the Navigation keys to scroll and  
highlight Password Admin.  
21  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
About the IP Audio Conference Phone 2033  
3. Press the Select key.  
4. Use the dialpad to enter your password  
at the prompt.  
5. Press the Navigation keys to scroll and  
highlight New Password.  
6. Press the Select key.  
7. Use the dialpad to enter the new  
password.  
8. Press the Select key to accept the new  
password.  
Note: If you are locked out of your IP  
Audio Conference Phone 2033, or forget  
your SCPW, contact your system  
administrator.  
22  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Connect the IP Audio Conference Phone 2033 components  
Connect the IP Audio Conference  
Phone 2033 components  
Before you begin  
CAUTION  
Damage to equipment  
Do not plug the IP Audio Conference  
Phone 2033 into a regular telephone jack.  
Doing so results in severe damage to the  
IP phone. Consult your system  
administrator to ensure that you plug your  
set into a 10/100BaseT network interface.  
Note: Your IP Audio Conference Phone 2033 supports both AC  
power and Power over Ethernet (PoE) options. To use Power over  
Ethernet, where power is delivered over CAT5 cable, the LAN must  
support Power over Ethernet, and an AC adapter is not required. If  
necessary an AC power supply can be used, when the Power over  
Ethernet option is not available.  
23  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Connect the IP Audio Conference Phone 2033 components  
Steps  
1. Connect one end of the CAT5 Ethernet cable to the network interface  
located on the back of the Power over Ethernet (PoE) module. (see  
Figure 5). Plug the other end of the CAT5 Ethernet cable in to the IP  
network interface.  
Figure 5: Power Over Ethernet (PoE)  
2. Connect the CAT5 Ethernet cable attached to the PoE module to the  
IP Phone. Thread the CAT5 Ethernet cable through the channel on  
the bottom of the IP Phone and plug it into the PoE module port on  
the IP Phone.  
— If you are using local power, connect one end of the AC adapter  
cord to the power supply port located on the back of the PoE  
module. Thread the cord through the channel to the bottom of the  
PoE module and plug the other end into the AC power source.  
Ensure the correct AC power transformer is used. The voltage  
rating on the transformer must match the wall outlet voltage.  
24  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Connect the IP Audio Conference Phone 2033 components  
Figure 6: IP Audio Conference Phone 2033 connections  
3. To connect an extension microphone, run the microphone cord  
through one of the side channels on the bottom of the main unit, and  
plug it into one of the extension microphone jacks. See Figure 6.  
Note: A maximum of two extension microphone jacks are supported.  
25  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Configure options on the IP Audio Conference Phone 2033  
Configure options on the IP Audio  
Conference Phone 2033  
The IP Audio Conference Phone 2033 Services menu lists the following  
submenus:  
The Telephone Options menu enables you or your system  
administrator to configure telephone preferences.  
The Password Admin menu enables you or your system  
administrator to change the Station Control Password.  
The Virtual Office Login and Test Local Mode (for Branch Office)  
menus are listed when an IP Audio Conference Phone 2033 Class of  
Service is set for Virtual Office and Branch Office. For more  
information, see page 70.  
Note: The Password Admin, Virtual Office Login, and Test Local  
Mode menus may not be available on your IP Audio Conference  
Phone 2033. Consult your system administrator.  
The Telephone Options menu offers the following options:  
— Volume adjustment  
— Contrast adjustment  
— Language  
— Date/Time  
— Local Dialpad Tone  
— Set Info  
— Ring type  
— Call Timer  
— Live Dialpad  
Note: When an option has a sublist, an ellipsis (...) appears after the  
option.  
26  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
Use the Telephone Options menu  
To use the Telephone Options menu:  
1. Press the Services key.  
2. Press the Navigation keys to scroll and  
highlight Telephone Options.  
3. Press the Select key.  
4. Press the Navigation keys to scroll and  
highlight an option (for example,  
Language...).  
5. Press the Select key. The display  
provides information required to adjust  
your selection.  
6. Choose one of the following:  
or  
— Press the Select key to save your  
changes.  
— Press the Cancel key to keep  
existing settings.  
27  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Configure options on the IP Audio Conference Phone 2033  
Adjust volume  
To adjust the volume, press the Services key, select Telephone Options  
and select Volume adjustment from the menu. Choose one of the  
following:  
Ringer  
Handset Listen  
Buzzer  
Note 1: The option On Hook Dialing Listen is not applicable to the IP  
Audio Conference Phone 2033.  
Note 2: Volume can also be adjusted using the Volume control  
To adjust Ringer volume:  
1. Press the Navigation keys to scroll and  
highlight Ringer.  
2. Press the Select key.  
3. To increase or decrease the Ringer  
volume, choose one of the following:  
or  
— Press the Down/Up soft keys.  
or  
— Press the Navigation keys.  
28  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
4. Choose one of the following:  
or  
— Press the Select key to save the  
volume level and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
To adjust Speaker volume:  
1. Press the Navigation keys to scroll and  
highlight Handset Listen.  
2. Press the Select key.  
3. To increase or decrease the speaker  
volume, choose one of the following:  
or  
— Press the Down/Up soft keys.  
or  
— Press the Navigation keys.  
29  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Configure options on the IP Audio Conference Phone 2033  
4. Choose one of the following:  
or  
— Press the Select key to save the  
volume level and return to the  
Telephone Options menu.  
— Press the Cancel key to keep the  
existing settings.  
To adjust the Buzzer volume:  
1. Press the Navigation keys to scroll and  
highlight Buzzer.  
2. Press the Select key.  
3. To increase or decrease the buzzer  
volume, choose one of the following:  
or  
— Press the Down/Up soft keys.  
or  
— Press the Navigation keys.  
30  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Configure options on the IP Audio Conference Phone 2033  
4. Choose one of the following:  
or  
— Press the Select key to save the  
volume level and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
Adjust display screen contrast  
To adjust the LCD screen contrast, press the Services key, select the  
Telephone Options, and select Contrast adjustment from the menu.  
To adjust display screen contrast:  
1. To increase or decrease the display  
contrast level, choose one of the  
following:  
or  
— Press the Down/Up soft keys.  
or  
— Press the Navigation keys.  
2. Choose one of the following:  
or  
— Press the Select key to save the  
contrast level and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
31  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
Select a language  
The display is available in multiple languages. To choose a language,  
press the Services key, select Telephone Options, and select  
Language from the menu.  
To select a language:  
1. Press the Navigation keys to scroll and  
highlight the desired language (for  
example, German [Deutsche]).  
Deutsche  
2. Choose one of the following:  
or  
— Press the Select key to save the  
language and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
Select Date/Time format  
Several Date/Time formats are available. Formats are based on the  
12-hour clock and the 24-hour clock.To select a date/time format, press  
the Services key, select Telephone Options, and select Date/Time from  
the menu.  
32  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Configure options on the IP Audio Conference Phone 2033  
To select a date/time format:  
1. Press the Navigation keys to scroll and  
highlight the desired format. Sample  
formats appear in the upper-right side of  
the display area.  
2. Choose one of the following:  
or  
— Press the Select key to save the  
format and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
Select Local DialPad Tone  
The Local DialPad Tone option enables a pressed telephone dial key to  
produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no  
sound. To choose a local dialpad tone, press the Services key, select  
Telephone Options, and select Local DialPad Tone from the menu.  
To select Local DialPad Tone:  
1. Press the Navigation keys to scroll and  
highlight one of the following dialpad  
tones:  
None to disable all tones  
Short Click to enable a single tone  
for all keys  
DTMF to turn on a separate DTMF  
tone for each key  
33  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
2. Choose one of the following:  
or  
— Press the Select key to save the  
tone selection and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
View Set Information  
The following telephone-specific information appears in the Set Info  
option:  
General Information  
Set IP Information  
Ethernet Information  
Server Information  
Location Information  
Encryption Information  
To view set information, press the Services key, select Telephone  
Options, and select Set Info from the menu.  
To view set information:  
1. Press the Navigation keys to scroll  
through the list containing set  
information.  
2. Press the Cancel key to return to the  
Telephone Options menu.  
34  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
Select Ring type  
The ring type option sets the telephone’s ring tone. To choose a ring type,  
press the Services key, select Telephone Options, and select Ring  
type from the menu.  
To choose a ring type:  
1. Press the Navigation keys to scroll and  
highlight one of the ring types.  
2. Press the Play key to sample the ring  
Ring type 3  
tone.  
3. Choose one of the following:  
— Press the Select key to save the ring  
type and return to the Telephone  
Options menu.  
or  
or  
— Press the Stop key and use the  
Navigation keys to select a different  
ring type.  
— Press the Cancel key to keep  
existing settings.  
35  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Configure options on the IP Audio Conference Phone 2033  
Select Call Timer  
The call timer measures how long you are on each call.  
To enable or disable the call timer, press the Services key, select  
Telephone Options, and select Call Timer from the menu.  
To Enable/Disable Call Timer:  
1. Press the Navigation keys to select  
between:  
Call Timer: On  
Call Timer: Off  
2. Choose one of the following:  
or  
— Press the Select key to save the  
configuration and return to the  
Telephone Options menu.  
— Press the Cancel key to keep  
existing settings.  
Select Live Dial Pad  
Use live dialpad to dial a number using the telephone dialpad without  
having to pick up the handset or press the handsfree key.  
To configure live dialpad, press the Services key, select Telephone  
Options, and select Live Dial Pad from the menu.  
36  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Configure options on the IP Audio Conference Phone 2033  
To configure Live Dial Pad:  
1. Press the Up/Down navigation keys to  
scroll and highlight Live Dial Pad.  
2. Press the Select soft key.  
3. Press the Up/Down navigation keys to  
scroll and highlight one of the following:  
— On  
— Off  
4. Choose one of the following:  
or  
— Press the Select soft key to save the  
selection.  
— Press the Cancel soft key to keep  
the existing configuration.  
37  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Make a call  
Make a call  
This section describes features associated with making a call. You have  
several ways to make a call from an IP Audio Conference Phone 2033.  
Steps  
1. Press the Line (DN) key.  
2. Dial the number.  
3. Press the Goodbye key to terminate an  
active call.  
Use Live Dialpad  
Use live dialpad to dial the number before lifting the handset.  
To use live dialpad:  
1. Dial the number.  
2. When the called party answers, begin  
speaking.  
38  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Make a call  
3. Press the Goodbye key to terminate an  
active call.  
Use Predial  
Use the Predial feature to enter, preview, and edit numbers before  
dialing.  
To use Predial:  
1. Without selecting the Line (DN) key,  
enter the number to be dialed.  
2. Press the Line (DN) key to dial the  
number.  
To edit a Predialed number:  
1. Without selecting the Line (DN) key,  
enter the number to be dialed.  
2. Choose one of the following:  
— To erase all numbers, press the  
Clear key. Re-enter numbers to be  
dialed.  
39  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Make a call  
— To change numbers one-at-a-time,  
press the Delete key to backspace.  
Re-enter a new number.  
3. Press the Line (DN) key to dial the  
number.  
Activate Ring Again  
Use the Ring Again feature if you receive a busy tone or if there is no  
answer. Your IP Phone rings when the person you called becomes  
available. Ring Again automatically redials the number.  
To activate Ring Again:  
1. Dial a number and receive a busy tone  
or no answer.  
2. Choose one of the following:  
— Press the Ring Again (RngAgn)  
key.  
or  
— Enter the Ring Again Activate FFC.  
To call a Ring Again party when you receive notification:  
1. After receiving the notification tone,  
press the Line (DN) key.  
40  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Make a call  
2. Press the Ring Again (RngAgn) key to  
automatically dial the number.  
To deactivate Ring Again before notification:  
Choose one of the following:  
— Before hearing the notification tone,  
press the Ring Again (RngAgn) key  
a second time.  
or  
— Enter the Ring Again Deactivate  
FFC.  
Redial last number called  
Use the Last Number Redial feature to automatically redial the last dialed  
number.  
To use Last Number Redial:  
Press the Line (DN) key twice (the last  
number dialed is automatically redialed).  
Use Speed Call  
Use the Speed Call feature to place internal and external calls by dialing a  
one-, two-, or three-digit code.  
41  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Make a call  
To create a Speed Call number:  
1. Press the Speed Call Controller  
(SpcCtl) key. The triangular icon  
flashes, indicating programming mode.  
2. At the prompt:  
— Enter a one-, two-, or three-digit  
code (0-999).  
— If required, enter the access code  
(for example, “9”).  
— Enter the telephone number  
(internal, external, or long-distance  
number).  
3. Press the Speed Call Controller  
(SpcCtl) key again to save the code and  
number. The icon quits flashing.  
To make a Speed Call:  
1. Press the Line (DN) key.  
2. Press the Speed Call Controller  
(SpcCtl) key.  
3. Dial the Speed Call code to  
automatically dial the number.  
42  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Make a call  
Make a System Speed Call  
Use the System Speed Call feature to dial Speed Call codes that override  
dialing restrictions placed on your telephone.  
To make a System Speed Call:  
1. Press the Line (DN) key.  
2. Choose one of the following:  
or  
— Press the System Speed Call  
(SScUsr) key.  
— Press the System Speed Call  
Controller (SScCtl) key.  
3. Dial the Speed Call code to  
automatically dial the number.  
43  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Answer a call  
Answer a call  
Each incoming call causes the telephone to ring and the Message  
Indicator lamps to flash.  
To answer a call:  
Press the Line (DN) key.  
44  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
While on an active call  
While on an active call  
This section describes features available during an active call.  
Place a call on hold  
Use the Hold feature when you are talking on one line and another call  
arrives on a second line. Retain the original call by putting it on hold, and  
then answer the second call.  
To place a call on hold:  
Press the Hold key.  
To retrieve a call on hold:  
Press the Line (DN) key.  
Transfer a call  
Use the Transfer feature to redirect a call to the appropriate person.  
To use the Transfer feature to direct a call to a third party:  
1. Press the Transfer (Trans) key. The  
original call is put on hold, and a dial  
tone sounds.  
45  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
While on an active call  
2. Dial the DN to which the call is  
transferred.  
To see the DN being dialed, use the  
Navigation keys to scroll down to the next  
line.  
3. When that number rings or a person  
answers, press the Transfer (Trans)  
key to connect the calling party.  
To return to the original call, if the transfer is incomplete:  
If the person called is not available, press the  
Line (DN) key to reconnect to the original  
call.  
Use Timed Reminder Recall  
Use the Timed Reminder Recall feature to receive a reminder tone when  
a transferred call is not answered.  
To activate Timed Reminder Recall:  
1. Press the Transfer (Trans) key. The  
original call is put on hold, and a dial  
tone sounds.  
2. Dial the number to which the call is being  
transferred.  
To see the DN being dialed, use the  
Navigation keys to scroll down to the next  
line.  
46  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
While on an active call  
3. Press the Transfer (Trans) key again to  
start the recall timer.  
Note: If the transfer is complete, the  
recall timer stops.  
If the transferred call is not answered, your telephone rings.  
1. Press the Line (DN) key to reconnect to  
the original caller.  
2. Choose one of the following:  
— Press the Transfer (Trans) key and  
repeat the transfer (to a different  
DN).  
or  
— If the transfer is picked up while you  
are on the line, press the Goodbye  
key to complete the transfer.  
Use Call Park  
Use the Call Park feature to hold temporarily (park) and retrieve a call  
from any telephone. Using Call Park does not tie up a line and, when  
configured network-wide, can be used across networks. A System Park  
Extension can be set to automatically park most calls.  
47  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
While on an active call  
To park a call on the System Park DN or your own DN:  
During an active call, press the Park key  
twice.  
Note: By default, the call is parked on  
your DN unless a System Park is  
enabled to park calls automatically on  
the system.  
To park a call on a DN other than the System Park DN or your  
own DN:  
1. Press the Park key.  
2. Dial the DN where you want to park the  
call.  
3. Press the Park key.  
To retrieve a parked call:  
1. Press the Line (DN) key.  
2. Press the Park key.  
48  
Download from Www.Somanuals.com. All Manuals Search And Download.  
While on an active call  
3. Dial the DN where you parked the call.  
Note: If a parked call is not retrieved  
within a specified time period, it rings  
back to your telephone or the attendant.  
Record a Calling Party Number  
Use the Calling Party Number feature to record a caller’s number, or to  
charge a call to an account number, during an established call.  
To record a caller’s number for accounting purposes:  
1. Press the Call Party (CParty) key. The  
caller is placed on hold.  
2. Dial a charge account number or the  
caller’s number.  
Note: For information on using the  
3. Press the Call Party (CParty) key to  
return to the call.  
Trace a malicious call  
Use the Malicious Call Trace feature to trace nuisance calls within your  
system.  
Note: Malicious Call Trace is not a default feature. Contact your  
system administrator to configure this feature on your telephone.  
49  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
While on an active call  
To activate Call Trace:  
1. Press the Transfer (Trans) key or the  
Conference (Conf) key.  
or  
2. Dial the Special Prefix (SPRE) code  
followed by 83 or enter the Call Trace  
FFC to reconnect automatically.  
Note: Contact your system administrator  
for the Call Trace feature SPRE code.  
50  
Download from Www.Somanuals.com. All Manuals Search And Download.  
While away from your desk  
While away from your desk  
This section describes features that are used when you are away from  
your desk.  
Use Call Forward  
Use the Call Forward feature to direct incoming calls to ring on another  
line (DN). If the telephone is in the process of ringing, that call cannot be  
forwarded.  
To forward your calls or change the forward number:  
1. Press the Forward (Fwd) key.  
A flashing triangle icon appears next to the  
label Fwd.  
2. Dial the DN where you want to forward  
your calls.  
3. Press the Forward (Fwd) key.  
The triangle icon stops flashing to indicate  
Call Forward (CFwd) is active.  
To deactivate Call Forward:  
Press the Forward (Fwd) key.  
The triangle icon is removed to indicate Call  
Forward (CFwd) is deactivated.  
51  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
While away from your desk  
To reinstate Call Forward to the same number:  
Press the Forward (Fwd) key twice.  
Use Internal Call Forward  
Use Internal Call Forward to allow only calls originating at internal DNs to  
ring at another DN. Calls originating outside your telephone system still  
ring at your telephone. Current incoming calls cannot be forwarded.  
To activate Internal Call Forward:  
1. Press the Line (DN) key and enter the  
Internal Call Forward Activate FFC.  
2. Dial the DN to which your internal calls  
will be forwarded.  
3. Press the Goodbye key.  
To deactivate Internal Call Forward:  
Press the Line (DN) key and enter the  
Internal Call Forward Deactivate FFC.  
Use Remote Call Forward  
Use the Remote Call Forward feature to forward calls (from any  
telephone other than your own) to any telephone.  
52  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
While away from your desk  
To activate Remote Call Forward:  
1. Press the Line (DN) key.  
2. If calling from a telephone outside the  
system, dial your direct system access  
number and wait for dial tone.  
3. Dial the Remote Call Forward Activate  
FFC to activate the feature.  
4. Dial your Station Control Password. A  
dial tone sounds.  
5. Choose one of the following:  
— Dial your DN.  
— To forward calls to the previous  
call forward number, press the #  
key. (Do not perform steps 6 and 7.)  
6. Dial the number to which calls are being  
forwarded. If calls are forwarded to an  
invalid number, a fast busy signal  
sounds.  
7. Press the # key.  
53  
Download from Www.Somanuals.com. All Manuals Search And Download.  
While away from your desk  
To deactivate Remote Call Forward:  
1. Press the Line (DN) key.  
2. If calling from a telephone outside the  
system, dial the direct system access  
number and wait for the dial tone.  
3. Dial the Remote Call Forward  
Deactivate FFC.  
4. Dial your Station Control Password.  
5. After hearing the dial tone, dial your DN.  
6. Press the # key.  
Secure your telephone  
The Electronic Lock feature is used to prevent others from making calls  
from your phone. This feature is controlled using your Station Control  
Password. To change your Station Control Password, refer to “Security  
54  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
While away from your desk  
To lock your telephone:  
1. Press the Line (DN) key.  
2. Dial the Electronic Lock Activate FFC.  
3. Dial your Station Control Password.  
4. Choose one of the following:  
— If dialing locally, press the Goodbye  
or  
key.  
— If dialing the FFC remotely, dial your  
DN.  
To unlock your telephone:  
1. Press the Line (DN) key.  
2. Dial the Electronic Lock Deactivate  
FFC.  
3. Dial your Station Control Password.  
55  
Download from Www.Somanuals.com. All Manuals Search And Download.  
While away from your desk  
4. Choose one of the following:  
— If dialing locally, press the Goodbye  
or  
key.  
— If dialing the FFC remotely, dial your  
DN.  
56  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Talk with more than one person  
Talk with more than one person  
This section describes features that enable conversations between more  
than two people.  
Note: Contact your system administrator for information on accessing  
audio conference bridge applications.  
Set up a conference call  
Use the Conference feature to set up a conference call for three or six  
people, including yourself. The number of people the Conference feature  
supports depends on your telephone configuration. Contact your system  
administrator to determine your configuration.  
To set up a conference call:  
1. While on a call, press the Conference  
(Conf) key to place the call on hold. You  
receive dial tone.  
2. Dial the number of the person you want  
to add to the conference call. You can  
talk privately to the person you are  
adding at this time.  
3. Press the Conference (Conf) key a  
second time to conference all parties  
together.  
57  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Talk with more than one person  
If the person you attempt to add to the conference is unavailable:  
1. Press the Goodbye key.  
2. Press the Line (DN) key to return to your  
original call.  
Use Group Call  
Use the Group Call feature to automatically call members of a predefined  
group, one at a time, until they all answer.  
To call group members:  
1. Press the Line (DN) key.  
2. Enter the Group Call FFC.  
— The feature automatically calls all  
group members.  
— The telephone numbers of the group  
members display as they answer.  
— If a person who is in your group is on  
a conference call or another group  
call, then that person is not  
connected to your group call.  
— After everyone in the group has  
answered, only the person who  
made the group call can put the call  
on hold.  
58  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Talk with more than one person  
To answer a Group Call:  
Press the Line (DN) key.  
Note: When you answer a Group Call, three 10-second tones notify  
you that there is a group call on your extension.  
To end a Group Call:  
Press the Goodbye key.  
Note: When the person who made the  
Group Call disconnects, the call  
terminates for all members of the group.  
However, the members of the Group Call  
can disconnect from the call and not  
affect other members on the call.  
59  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Work without interruption  
Work without interruption  
This section describes features that provide uninterrupted work time.  
Use Make Set Busy  
Use the Make Set Busy feature to make your telephone appear busy to all  
callers.  
To activate Make Set Busy:  
1. Press the Line (DN) key.  
2. Enter the Make Set Busy Activate FFC.  
To deactivate Make Set Busy:  
1. Press the Line (DN) key.  
2. Enter the Make Set Busy Deactivate  
FFC.  
60  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Additional call features  
Additional call features  
Contact your system administrator to determine if the following call  
features are available on your telephone.  
Use Call Page Connect to make an  
announcement  
Use the Call Page Connect feature to make an announcement over a  
paging system.  
To use Call Page:  
1. Press the Line (DN) key.  
2. Dial the Page Trunk Access Code to  
complete the connection to the page  
system.  
3. Make your announcement.  
4. Press the Goodbye key.  
Charge a call or charge a forced call  
Use the Call Charge feature to charge a call to a specific account. The  
Forced Charge feature charges long-distance calls from a telephone  
restricted to local calls.  
61  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Additional call features  
To charge a local or long-distance call to an account before you dial:  
1. Press the Line (DN) key.  
2. Press the Charge key or dial the  
Call Detail Recording FFC.  
3. Dial the charge account number.  
4. When the dial tone sounds, dial the  
number.  
To charge a call in progress:  
1. Choose one of the following:  
or  
— Press the Transfer (Trans) key.  
— Press the Conference (Conf) key.  
2. Press the Charge key or dial the Call  
Detail Recording FFC.  
3. Dial the charge account number.  
4. Press the Line (DN) key to return to the  
call.  
62  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional call features  
To charge a call to an account when you transfer a call:  
1. Press the Transfer (Trans) key. The call  
is placed on hold.  
2. Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. After the dial tone, dial the number to  
which the call is to be transferred.  
5. Press the Transfer (Trans) key when  
you hear a ring tone.  
Note: To talk privately with the person at  
the transfer number, wait until the person  
at the transferred number answers.  
Press the Transfer (Trans) key when  
you are ready to transfer the call.  
To charge a call to an account when you add someone to a  
conference call:  
1. Press the Conference (Conf) key. The  
call is placed on hold.  
63  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional call features  
2. Dial the Call Detail Recording FFC.  
3. Dial the charge account number.  
4. Dial the number of the person you want  
to add to the conference.  
5. Press the Conference (Conf) key.  
Use Forced Camp-on  
Use the Forced Camp-on feature to automatically ring another telephone  
(internal or external) immediately after that telephone disconnects from its  
current call.  
To use Forced Camp-on:  
You receive a busy signal after dialing a  
telephone number.  
1. Enter the Override FFC to initiate a  
Forced Camp-on.  
The person you called receives a tone.  
You receive a ring/ringback signal or a  
busy/engaged signal, depending on the  
options chosen. You are now camped on  
to the number you dialed.  
64  
Download from Www.Somanuals.com. All Manuals Search And Download.  
     
Additional call features  
2. Press the Goodbye key.  
When the person you called finishes the  
call, your telephone automatically dials  
the number. Both telephones ring.  
To answer a call camped on to your extension:  
When the telephone rings, press the Line  
(DN) key.  
Note: You can program your telephone  
for either Camp-on or Call Waiting, but  
not both.  
Use Enhanced Override  
Use the Enhanced Override feature to override an active call after you  
attempt a Forced Camp-on. Use Enhanced Override to make a simple  
call or a consultation call, such as placing a call on hold and calling  
another party.  
To use Enhanced Override:  
You receive a busy signal after dialing a  
telephone number:  
1. Enter the Override FFC to initiate a  
Forced Camp-on.  
— If either person on the call  
disconnects at this time, you  
receive an overflow (fast busy/  
engaged) signal.  
65  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Additional call features  
2. Enter the Override FFC again.  
— The other two persons on the call  
receive an override tone and a  
conference call is established  
between the three of you. If anyone  
disconnects, the other two persons  
remain connected.  
To disconnect Enhanced Override:  
Press the Goodbye key.  
Override a busy signal  
Use the Override feature to override a busy signal and interrupt another  
call.  
To override a busy/engaged signal:  
You dial a telephone number and receive a  
busy signal.  
Enter the Override FFC.  
The people in the targeted call receive a tone  
for approximately one second. After the  
Override feature joins you to their call, a  
short tone repeats every 16 seconds.  
66  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Additional call features  
To end the connection:  
Press the Goodbye key.  
Use Privacy Release  
Use the Privacy Release feature to enable one or more people who share  
your DN to join a call.  
To use Privacy Release on an established call:  
Press the Privacy Release (PrvRls) key  
during a call.  
A person joins the call by pressing the  
shared number (DN) key on the person’s  
telephone (Multiple Appearance DN feature).  
Use Radio Paging  
Use the Radio Paging feature to page a person and stay on the line until  
the person answers. The paged person answers the call after entering a  
special Page Meet-me code from any telephone.  
To use Automatic Preselection (Meet-me page):  
1. Press the Line (DN) key.  
2. Dial the Radio Paging Access FFC.  
The paging tone sounds (two beeps  
followed by a dial tone).  
67  
Download from Www.Somanuals.com. All Manuals Search And Download.  
           
Additional call features  
3. Dial the number of the party you want to  
page. After dialing, the ringback tone  
sounds.  
Note: The paged person can use any  
telephone to enter a Radio Paging  
Answer FFC, plus the person’s own DN.  
4. If your call goes unanswered for a preset  
time period and a 15-second high-  
pitched tone sounds followed by silence,  
press the Goodbye key.  
To use Automatic Post selection:  
The called party is either busy on the telephone or away from the desk.  
To page the called party, you do not need to redial the number of the  
called party.  
1. Press the Radio paging (RadPag) key.  
A special dial tone sounds.  
2. Dial the Radio Paging Access FFC.  
The ringback tone sounds.  
Note: The paged person can use any  
telephone to enter a Radio Paging  
Answer FFC, plus the person’s own DN.  
3. If your call goes unanswered for a preset  
time period and a 15-second high-  
pitched tone sounds followed by silence,  
press the Goodbye key.  
68  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional call features  
To answer a Radio Page:  
If you carry a Radio Pager, a page indicates that someone dialed your  
line (DN). If the Radio Page system is set up to function in Meet-me  
mode, you can answer the page call from any telephone.  
1. Press the Line (DN) key.  
2. Dial the Radio Page Answer FFC. The  
paging tone sounds.  
3. Dial your own DN to connect to the  
paging caller. If the caller has hung up,  
a steady, high-pitched (Number  
Unavailable) tone sounds.  
69  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional features  
Additional features  
Virtual Office  
When you are away from your office telephone, use the Virtual Office  
feature to transfer calls and all of your telephone's features to a remote  
telephone.  
Note 1: Consult your system administrator to verify if the Virtual  
Office feature is available for your use.  
Note 2: When designated as the office telephone, the IP Audio  
Conference Phone 2033 can be activated for Virtual Office by an  
IP Phone 2001, IP Phone 2002, IP Phone 2004, or another IP Audio  
Conference Phone 2033.  
Note 3: When used as the remote telephone, the IP Audio  
Conference Phone 2033 can activate only an IP Audio Conference  
Phone 2033 and an IP Phone 2001 for Virtual Office.  
Virtual Office Login  
To activate Virtual Office on your office telephone from your  
remote telephone:  
1. Press the Services key.  
2. Press the Navigation keys to scroll and  
highlight Virtual Office Login.  
70  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Additional features  
3. Press the Select key.  
4. Enter your User ID (for example, your  
DN including the access code) at the  
prompt.  
Note: This number must be an ESN  
number.  
5. Press the Select key.  
6. At the prompt, enter the home Station  
Control Password (SCPW).  
Note 1: If the User ID is not found  
locally, the message “Locating Remote  
Server” appears.  
Note 2: After three failed login attempts,  
wait one hour before attempting to log in  
again.  
A successful login transfers all the  
features, time, date, and tones to your  
remote telephone from your office  
telephone.  
Virtual Office on your remote telephone  
logged on to an IP Audio Conference Phone 2033 using Virtual Office.  
71  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Additional features  
Figure 7: Logged on to an IP Audio Conference Phone 2033  
using an IP Audio Conference Phone 2033  
Figure 8: Logged on to an IP Audio Conference Phone 2033  
using an IP Phone 2001  
Figure 9: Logged on to an IP Audio Conference Phone 2033  
using an IP Phone 2002  
72  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Additional features  
Figure 10: Logged on to an IP Audio Conference Phone 2033  
using an IP Phone 2004  
On the IP Phone 2002 and IP Phone 2004, the feature keys remain empty  
(except for the appearance of your DN) because your IP Audio  
Conference Phone 2033 does not support feature keys.  
A User information line that lists the number of your office telephone  
appears on all displays.  
73  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Additional features  
Virtual Office on your office telephone  
When activated for Virtual Office by a  
remote telephone, your office telephone is  
logged out and is no longer operational.  
A Logged Out message appears on your  
telephone, alerting you that your office  
telephone is being used for Virtual Office.  
To regain operation of a telephone being used for Virtual Office:  
Choose one of the following:  
To completely disconnect your office  
telephone from the remote telephone:  
a. Press the Home key.  
b. Enter your User ID and password  
(this logs the office telephone back  
on to your office network).  
or  
To use your office telephone as the  
remote telephone for Virtual Office,  
press the Virtual (Vrtual) key to log in to  
another IP Phone.  
Virtual Office logout  
To log out from a remote telephone:  
1. Press the Services key.  
74  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Additional features  
2. Press the Navigation keys to scroll and  
highlight Virtual Office Logout.  
3. Press the Select key.  
Troubleshoot Virtual Office  
When you use Virtual Office, error messages may display on-screen.  
Table 4 lists error messages and actions to correct the causes.  
Table 4: Troubleshoot Virtual Office (Part 1 of 3)  
Displayed Message  
Probable Cause  
Action  
Busy, try again  
Remote IP Phone is  
active (not idle).  
Wait for remote  
telephone to become  
idle and try again.  
ACD IP Phone is  
logged in.  
Log out of ACD IP  
Phone before  
initiating Virtual  
Office from another  
IP Phone.  
Make-Set-Busy is  
inactive on ACD IP  
Phone.  
Set Make-Set-Busy  
active on ACD IP  
Phone.  
Invalid ID (1)  
Invalid ID (2)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID is not in  
Gatekeeper  
database.  
Notify system  
administrator.  
Incorrect User ID  
entered.  
Enter correct User ID.  
75  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Additional features  
Table 4: Troubleshoot Virtual Office (Part 2 of 3)  
Displayed Message  
Probable Cause  
Action  
Invalid ID (3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
User ID in  
Notify system  
Gatekeeperdatabase administrator.  
points to originating  
Call Server.  
Locked from Login  
Three failed attempts Wait one hour for the  
to enter the correct  
Station Control  
Password.  
lock to clear  
automatically, or  
notify system  
administrator to clear  
lock.  
Logged out  
Home TN in use by  
Virtual Office.  
Log in to another TN  
using Virtual Office.  
Permission Denied  
(1)  
Remote telephone  
has no Station  
Notify system  
administrator.  
Control Password.  
Permission Denied  
(3)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote telephone  
has no Station  
Notify system  
administrator.  
Control Password.  
Permission Denied  
(4)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Attempt to log in to a  
remote IP Phone  
2002 or IP Phone  
2004 (some  
Go to an IP Audio  
Conference Phone  
2033, IP Phone 2002,  
or IP Phone 2004  
and try to log in  
restrictions apply).  
again, or consult your  
system administrator.  
76  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional features  
Table 4: Troubleshoot Virtual Office (Part 3 of 3)  
Displayed Message  
Probable Cause  
Action  
Permission Denied  
(5)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Remote telephone  
Notify system  
does not have VOUA administrator.  
Class of Service.  
Permission Denied  
(6)  
Incorrect User ID  
entered.  
Enter correct User ID.  
Incorrect Station  
Control Password  
entered.  
Select Retry, and try  
again with the correct  
Station Control  
Password.  
Permission Denied  
(7)  
Attempted Login to  
an IP Audio  
Conference Phone  
2033 from a  
Go to an IP Audio  
Conference Phone  
2033,  
IP Phone 2001,  
IP Phone 2002, or  
IP Phone 2004 and  
try again.  
IP Softphone 2050.  
Server Unreachable  
(1)  
Network problem.  
Network problem.  
Notify system  
administrator if  
problem persists.  
Server Unreachable  
(2)  
Notify system  
administrator if  
problem persists.  
77  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Additional features  
Media Gateway 1000B  
A Media Gateway 1000B (MG 1000B) IP Audio Conference Phone can  
operate in Normal or Local mode.  
Normal Mode  
The IP Audio Conference Phone registers with the main office and  
receives telephone services from the main office. At any time during  
Normal Mode, you can check local mode functionality (make and receive  
calls) by enabling Local Mode and returning to Normal Mode. After  
testing, you can return to Normal Mode by using the Resume Normal  
Mode command or by waiting for 10 minutes.  
Local Mode  
If the WAN connection is lost, the IP Audio Conference Phone loses  
communication with the main office Terminal Proxy Server (TPS). The IP  
Audio Conference Phone then registers with the MG 1000B and receives  
telephone services from the branch office. When in Local Mode, the IP  
Audio Conference Phone displays "LOCAL MODE".  
Test Local Mode  
Use Test Local Mode to check local mode functionality (make and receive  
telephone calls). Test Local Mode is useful when provisioning has  
changed for an IP Audio Conference Phone at a MG 1000B Controller.  
1. Press the Services key.  
2. Press the Navigation keys to scroll and  
highlight Test Local Mode.  
78  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Additional features  
3. Press the Select key (the telephone  
resets and registers to the branch office).  
Resume Normal Mode  
Use the Resume Normal Mode command to return to Normal Mode after  
testing survival functionality.  
Note: If the Resume Normal Mode command is not performed after  
testing, the telephone automatically returns to Normal Mode in 10  
minutes.  
1. Press the Services key to access the  
Services menu.  
2. Using the Navigation keys, highlight  
Resume Normal Mode.  
3. Press the Select key (the telephone  
registers back to the main office).  
79  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Additional features  
Troubleshoot MG 1000B  
When using MG 1000B, error messages may display on-screen. Table 5  
lists error messages and actions to correct the causes.  
Table 5: Troubleshoot MG 1000B  
Display Message  
Probable Cause  
Action  
Local Mode  
Test Local Mode.  
Press the Services  
key, and then select  
Resume Normal  
Mode.  
Network problem.  
Contact system  
administrator if  
problem persists.  
Local Mode  
Invalid ID (1)  
Gatekeeper unable to Notify system  
find endpoint from  
Branch User ID.  
administrator.  
Local Mode  
Invalid ID (2)  
Branch User ID not  
found in any  
equipped Terminal  
Number (TN).  
Notify system  
administrator.  
80  
Download from Www.Somanuals.com. All Manuals Search And Download.  
 
Hospitality features  
Hospitality features  
Hospitality features are intended for hotel operations.  
Set Automatic Wake-Up  
Use the Automatic Wake-Up feature to receive a timed reminder call.  
From your telephone, you can program the system to automatically place  
a call to yourself at a predetermined time. When you answer the call,  
recorded music plays for up to 30 seconds, followed by a prerecorded  
announcement or the attendant.  
To enter the time for an Automatic Wake-Up call:  
1. Press the Line (DN) key.  
2. Dial the Automatic Wake-Up Request  
FFC.  
3. Dial the Automatic Wake-Up time in a  
24-hour time format (hhmm). A tone  
sounds to confirm the time.  
Note: In a 24-hour time format,  
7:30 a.m. is entered as 0730; 9:45 p.m.  
is entered as 2145.  
4. Press the Goodbye key.  
81  
Download from Www.Somanuals.com. All Manuals Search And Download.  
       
Hospitality features  
To quit an Automatic Wake-Up call:  
1. Press the Line (DN) key.  
2. Dial the Automatic Wake-Up Quit FFC.  
3. Press the Goodbye key.  
To verify the time for the Automatic Wake-Up call:  
1. Press the Line (DN) key.  
2. Dial the Automatic Wake-Up Verify  
FFC.  
3. Dial the Automatic Wake-Up time in  
a 24-hour time format (hhmm). If your  
query matches the preset time, a  
confirmation tone sounds.  
Note: In a 24-hour time format, 7:30  
a.m. is entered as 0730; 9:45 p.m. is  
entered as 2145.  
4. Press the Goodbye key.  
82  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Flexible Feature Codes  
Flexible Feature Codes  
Use this worksheet to record the FFCs assigned by your system  
administrator.  
FFC Feature  
Automatic Wake-Up  
FFC Feature  
Malicious Call Trace  
Activate  
Automatic Wake-Up  
Deactivate  
Pickup Ringing Number  
Automatic Wake-Up Verify  
Remote Call Forward  
Activate  
Call Detail Recording  
Charge Account  
Remote Call Forward  
Deactivate  
Electronic Lock Activate  
Electronic Lock Deactivate  
Group Call  
Radio Paging Access  
Radio Paging Answer  
Station Control Password  
Change  
Internal Call Forward  
Activate  
Virtual Office Terminal  
Log On  
Internal Call Forward  
Deactivate  
Virtual Office Terminal  
Log Off  
83  
Download from Www.Somanuals.com. All Manuals Search And Download.  
   
Flexible Feature Codes  
84  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Terms you should know  
Terms you should know  
Attendant  
A telephone operator in your organization.  
Calling Party Name Display  
Information, such as the caller’s name and telephone number,  
appearing on the LCD screen. The system must have CPND  
enabled.  
Category 5 (Cat5)  
Balanced 100 Ohm cable and associated connecting hardware  
whose transmission characteristics are specified up to 100 MHz.  
It is used by 10BaseT, 100BaseT4, and 100BaseTX installations.  
The cable normally has four pairs of copper wire. Cat5 is the most  
popular cable used in new installations today.  
Communication Server 1000  
Your office communication system.  
Date/time display  
The current date and time when the telephone is in an idle state.  
Directory Number (DN)  
A number consisting of one to seven digits for a telephone. Also  
known as an extension number.  
Fastbusy  
A signal indicating that all outgoing lines are busy or an error  
condition exists (for example, a misdialed number).  
Feature display  
An area that shows status information about the feature in use. It  
also displays the name and status of the active session.  
85  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Terms you should know  
Fixed key  
The hard-labeled keys on your telephone.  
Flexible Feature Codes  
Specialized codes entered using the dialpad that enable features  
(for example, Ring Again).  
Goodbye key  
A fixed key used to end an active call.  
Information display  
Any display of call activity, lists, prompts, and status of calls. On  
the IP Audio Conference Phone 2033, this information area is a  
one-line by 24-characters area. If the text message exceeds this  
area, a scroll arrow icon indicates that you must use the scroll  
keys to view the remaining text.  
Information line  
A one-line by 24-character area that displays date and time or  
application information.  
Interrupted dial tone  
A broken or pulsed dial tone, heard when you access some  
features on your telephone.  
Message (Inbox)  
A fixed key on the IP Audio Conference Phone 2033 that  
connects to your voice messaging system when the key is  
pressed.  
Message waiting indicator/Incoming call indicator  
An LCD or an LED that indicates the status of a feature by the  
flash, wink, steady on, or off.  
86  
Download from Www.Somanuals.com. All Manuals Search And Download.  
                 
Terms you should know  
Navigation keys  
Keys used to scroll through menus and lists appearing on the  
LCD screen.  
Off-hook  
Any line selected to make a call or receive an incoming call.  
The term off-hook is applied whether (a) the user presses a line  
key, (b) the call is automatically answered at the set, or (c) a line  
is automatically selected for an outgoing call.  
Paging tone  
A special tone heard when using the Radio Paging feature. You  
hear two beeps followed by dial tone.  
Ringback/ring tone  
A sound indicating that a call you have made is ringing at its  
destination.  
Services key  
A fixed key used to access options such as Telephone Options,  
Password Admin, Virtual Office Login, Virtual Office Logout, Test  
Local Mode, and Resume Normal Mode.  
Shared Directory Number  
A DN (extension) that is shared by two or more persons.  
Soft keys  
A set of keys programmed by your system administrator. These  
three keys, located directly below the display area, have four  
programmable layers. These keys are also used to configure  
parameters in the Telephone Options menu.  
Special dial tone  
The three consecutive tones followed by dial tone that you hear  
when accessing telephone features.  
87  
Download from Www.Somanuals.com. All Manuals Search And Download.  
               
Terms you should know  
Special Prefix code (SPRE)  
Special codes entered using the dialpad, followed by a two-digit  
access code, that enable features (for example, Call Forward All  
Calls requires entry of SPRE code + 74).  
Station Control Password (SCPW)  
Enables security features on your phone to prevent others from  
making calls from your telephone and to prevent access to  
protected features (for example, Remote Call Forward).  
Status Messages  
A message displayed to inform the user of important information.  
A right arrow appears if more than one Status Message is  
present. Examples of Status Messages include: Message  
Waiting, All Lines Forwarded to: 6453, Do Not Disturb On, Ring  
Again active, and Ringer is OFF.  
System or Switch  
Your office communication system.  
User Interface  
Screen displays that interact with the end-user as a result of an  
action or event.  
88  
Download from Www.Somanuals.com. All Manuals Search And Download.  
         
Index  
V
Virtual Office on your office  
telephone 74  
Virtual Office on your remote  
telephone 71  
91  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
92  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Nortel Communication Server 1000  
Nortel IP Audio Conference Phone 2033  
User Guide  
Copyright © 2009 Nortel Networks. All rights reserved.  
LEGAL NOTICE  
While the information in this document is believed to be accurate and reliable, except  
as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT  
"AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS  
OR IMPLIED.The information and/or products described in this document are subject  
to change without notice.  
Nortel, the Nortel Logo, the Globemark, SL-1, Meridian1, and Succession  
are trademarks of Nortel Networks.  
All other trademarks are the property of their respective owners.  
Publication Number: NN43111-100  
Document Release: Standard 02.01  
Date: May 2009  
Produced in Canada  
To provide feedback or report a problem in this document, go to  
Download from Www.Somanuals.com. All Manuals Search And Download.  

Murphy Switch 45PE Series User Manual
NEC Cordless Telephone 1093092 User Manual
Nokia Cell Phone Nokia User Manual
Nokia Cell Phone X5 01 User Manual
Nortel Networks Switch 100 Chassis User Manual
Nortel Networks Switch BMD00009 User Manual
Oster Oven TSSTTVXLDG 001 User Manual
P3 International Vacuum Cleaner P4900 User Manual
Palsonic DVD Player DVD9100 User Manual
Palsonic Microwave Oven COD 30537 User Manual