Nokia PDAs Smartphones Windows Mobile Pocket PC User Manual

Ventus Mobile  
Ventus Freedom 5.0  
User Guide for Windows Mobile Pocket PC  
Release 5.0  
Document Version 1.12  
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Contents  
Ventus Mobile  
Ventus Freedom 5.0.............................................. 1  
User Guide for Windows Mobile Pocket PC........1  
Preface................................................................... 5  
Audience.......................................................................................... 6  
Audience................................................................ 6  
Related Documentation.................................................................... 6  
Related Documentation........................................ 6  
Documentation Feedback................................................................. 6  
Documentation Feedback.....................................6  
Chapter 1: Introducing TELKOM Ventus Mobile 7  
Installation Package......................................................................... 7  
Installation Package.............................................. 7  
Prerequisites for Installation............................................................. 7  
Prerequisites for Installation................................ 7  
Chapter 2: Installation and Activation................. 9  
Chapter 3: Settings and Tools............................15  
Chapter 4: Using TELKOM Ventus Mobile........ 20  
Starting the Ventus Mobile Application........................................... 20  
Starting the Ventus Mobile Application.............20  
Using the TELKOM Ventus Mobile Services.................................. 20  
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Using the TELKOM Ventus Mobile Services.....20  
Managing Calendar Appointments................................................. 24  
Managing Calendar Appointments.................... 24  
Chapter 5: Docking your Device to a Cradle.....26  
Chapter 6: Upgrading Ventus Mobile................ 27  
Chapter 7: Uninstalling Ventus Mobile..............28  
Chapter 8: Troubleshooting and FAQ............... 29  
Troubleshooting.............................................................................. 29  
Troubleshooting.................................................. 29  
Frequently Asked Questions........................................................... 30  
Frequently Asked Questions..............................30  
Chapter 9: Additional Support........................... 31  
Additional support........................................................................... 31  
Additional support...............................................31  
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Preface  
Welcome to TELKOM Ventus Mobile, which offers a full range of mobile  
office applications to help you keep up with your important emails,  
calendar and contacts. Ventus Mobile uses True Push technology, so  
there is no need for synchronization and no delays in getting the latest  
information.  
TELKOM provides secure, real-time, wireless access to enterprise  
applications through your mobile device. This guide provides information  
for managing and using your mobile device.  
This preface includes the following sections:  
1. Audience  
2. Related Documentation  
3. Documentation Feedback  
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Audience  
This guide is intended for enterprise users accessing corporate  
applications and data using TELKOM Ventus Mobile and a mobile  
device. It assumes that you have a mobile device with wireless access  
and that you are familiar with using this device.  
Related Documentation  
The TELKOM document set includes the following documentation:  
4. Ventus Freedom5.0 User Guide for Pocket PC - provides  
instructions on how to use Ventus Mobile with Windows Mobile  
Pocket PC devices, such as Qtek and HP iPAQ.  
5. Ventus Freedom5.0 User Guide for Symbian S60 - provides  
instructions on how to use Ventus Mobile with Nokia Symbian  
Series 60 devices.  
6. Ventus Freedom5.0 User Guide for Symbian S80 - provides  
instructions on how to use Ventus Mobile with Nokia Symbian  
Series 80 devices.  
7. Ventus Freedom5.0 User Guide for Windows Mobile  
Smartphone - provides instructions on how to use Ventus  
Mobile with Microsoft Windows Mobile Smartphone devices.  
Documentation Feedback  
The TELKOM Technical Publications department welcomes your  
feedback. Please help us improve future releases of this document by  
sending your comments and suggestions to [email protected].  
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Chapter 1: Introducing TELKOM  
Ventus Mobile  
Installation Package  
TELKOM Ventus Mobile for mobile Pocket PC devices running Windows  
Mobile operating system is delivered as a standard Windows Mobile  
installation file. You can recognize the file by the .CAB extension. The  
name of the installation file for Pocket PC devices includes the  
characters ‘PPC’.  
Prerequisites for Installation  
In order to start using the TELKOM Ventus Mobile services you need the  
following:  
an appropriate Windows Mobile Pocket device such as a Qtek  
2020, HP iPAQ h6340. For a full list of supported devices please  
contact your service operator or TELKOM reseller.  
the installation package for the TELKOM Ventus Mobile for  
devices running the Windows Mobile operating system iis  
delivered as a standard installation (.CAB) file. This file should  
be provided to you by your service operator or TELKOM reseller.  
Network Connections  
Your mobile device needs a working packet data connection and an APN  
(Access Point Name) configuration that connects directly to the Internet.  
You can verify this by opening a web page (not a wap page) with the  
device’s Internet browser. If the page opens, you do not need to  
configure the APN.  
NOTE!  
To provide true Always-On experience the TELKOM Ventus  
Mobile application on the mobile device keeps a packet data  
connection open to the Internet. The connection is  
automatically re-initiated if it is temporarily lost. Please,  
consult your operator for actual data costs, both in your home  
network and when roaming.  
If you cannot connect to the Internet, you can edit the APN settings by  
going to Start Menu >Settings >Connections tab >Connections  
icon>Manage existing connections >My Connection.  
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Figure 1. Settings menu  
Figure 2. Connections  
For additional help, please contact your IT administrator or service  
provider. Some service providers deliver the settings to your device by  
SMS on request.  
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Chapter 2: Installation and Activation  
This chapter describes how to install the TELKOM Ventus Mobile  
application to your mobile device. Note that only one device can be used  
for each email account. When you wish to change to a new device, the  
old device should be uninstalled first.  
Please follow these steps to install TELKOM Ventus Mobile to your  
mobile device:  
1. Copy the TELKOM Ventus Mobile installation package (.CAB  
file) to the device. There are several ways to do this:  
a. install it over a cable that uses device management  
software e.g. ActiveSync (the cable usually comes with  
your mobile device)  
b. send it over a Bluetooth connection from your PC (make  
sure Bluetooth is enabled both on the sending and  
receiving device)  
c. storing it into a memory card that the device is able to  
read  
d. send it over an infrared link from your PC  
2. Start the Client installation by clicking the name of the installation  
file (.CAB). Locating the file depends on how you transferred the  
file (you can also use the search function of the file explorer to  
locate the file):  
a. if you sent the file to your phone via Bluetooth or  
infrared, it appears in the My Documents folder  
b. if you have the file on the memory card or transferred it  
via cable, open your phone’s File Explorer program and  
find the file from your disk or memory card  
3. Select the language to be used (this screen shows only if your  
installer package contains several languages).  
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Figure 3. Language Selection  
4. The device needs to reboot. Remove it from any attached cradle  
and press ok to reboot.  
Figure 4. Restart  
5. Accept the licence terms, and press next.  
Figure 5. Licence Agreement  
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6. An informative screen about the packet data connection is  
displayed. Press Next.  
Figure 6. Packet Data Info  
7. A screen asking you to select if you want calendar and contacts  
to be synchronized is displayed. You can change the selection  
later on. Press next.  
Figure 7. Calendar And Contact Synch Selection  
8. This step occurs only if there are events in your calendar and  
you have selected the calendar to be synchronized. You can  
select whether you want to replace the device calendar or merge  
the device calendar with the desktop calendar. If your device has  
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been used by someone else previously, it is recommended to  
replace the calendar, to avoid getting their events into your  
calendar (the device does not distinguish between different  
people’s events).  
Figure 8. Replace Or Merge Calendar  
9. After this a connection is established. If there is a problem with  
the APN (access point) a connection error will be displayed. You  
can cancel the installation and go and set the correct APN. See  
the Network Connections chapter above for details. The  
installation resumes from where you left off when you start the  
TELKOM Ventus Mobile application from Programs.  
10. Once the connection has been made, the device generates an  
activation code, which you will need to activate the TELKOM  
Ventus Mobile service.  
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Figure 9. Activation Code  
11. If you have received an email to your desktop email requesting  
the Activation Code, you can simply reply to the email with the  
activation code as the first line of the reply. If you have not  
received an email, deliver the activation code to your IT  
Administrator who can activate your service using the code.  
Figure 10. Example Activation Email  
NOTE!  
The Activation Code includes your personal encryption key for the service.  
Therefore, you should send this code to your IT Administrator in a secure way. You  
can, for example:  
Inform it via a voice call  
Send it via SMS  
Send it via email, but only if you email it inside your company’s internal  
network. It is not recommended to send it over the Internet!  
12. Once your account is activated, Ventus Mobile starts itself  
automatically (assuming there is an established internet  
connection). When the activation is done, you will be informed by  
an email delivered both to your mobile device and to your PC.  
You can close the status screen and leave the application  
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running in the background and continue using your device  
normally.  
Figure 11. Activation Successful Screens  
Installation and activation is now complete.  
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Chapter 3: Settings and Tools  
The TELKOM Ventus Mobile application has been designed to perform  
all basic configurations itself during the installation and client activation.  
This chapter describes in detail what kinds of settings and tools you can  
use to help you utilize the services efficiently and optimize your mobile  
email, calendar and contact handling experience. The settings and tools  
are explained in this chapter.  
You can access the settings and tools by opening TELKOM Ventus  
Mobile from Start> Programs and then opening the Tools menu.  
Figure 12. Accessing Tools and Settings  
Synchronize Calendar allows you to synchronize the mobile device and  
desktop calendar over-the-air, merging the data from both. Normally you  
do not need to use this as TELKOM Ventus Mobile keeps your calendar  
synchronized automatically.  
Synchronize Contacts allows you to synchronize the mobile device and  
desktop personal contacts over-the-air, merging the data from both.  
Normally you do not need to use this as TELKOM Ventus Mobile keeps  
your contacts synchronized automatically.  
Settings are explained below.  
About displays the version of TELKOM Ventus Mobile.  
Pause(/Resume) allows you to temporarily pause TELKOM Ventus  
Mobile. Pausing the client does not cause you to lose any information as  
the emails, calendar events and contacts are updated once you resume.  
If you pause for a long time the oldest messages are not sent to your  
device. Your administrator can set how old emails should be sent to your  
device. By default messages are kept in queue for 4 days, meaning older  
emails will not be sent to your device when you select Resume.  
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Settings  
There are a number of settings you can edit or view by selecting  
Settings… from the Tools menu.  
Connection Settings  
On the first tab you find the Connection settings:  
Figure 13. Connection Settings  
Connection mode: this setting allows you to select whether the  
application should be Always connected or Connected periodically.  
This setting does not significantly affect the amount of data transferred.  
When my Pocket PC is in sleep TELKOM Mail checks for mail Every  
n minutes from 7:00 AM to 7:00 PM: this setting allows you to control  
how often emails are checked in sleep mode. If the interval is short, the  
application consumes slightly more battery. Sleep mode (Suspend state)  
means that the device has shut down the applications as opposed to idle  
state, where only the screen has been shut down.  
The Customize link opens a screen which allows you to set when the  
emails should be checked more specifically, allowing for instance  
different checking schemes during weekends.  
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Figure 14. Customize Timings  
Keepalives: defines if Ventus Mobile is allowed to send keepalive  
signals. The recommended option is ‘Automatic’, which means that the  
device starts sending keepalive signals only if it notices that the network  
connection is lost periodically. The purpose is to ensure a connection in  
networks where an idle connection is automatically cut after a certain  
period.  
Option ‘On’ means that the device sends keepalive messages with 2  
minute intervals. Each message is approximately 10 bytes in size. Option  
Off’ means keepalives are not sent from the device.  
Keepalives are always sent from the server side at 15 minute intervals.  
If keepalives are on (either with the setting ‘On’ or ‘Automatic’), and there  
are excessive disconnects, Ventus Mobile goes to Paused mode.  
Paused mode is indicated to the user by bringing the setting screen to  
the front to inform the user that Ventus Mobile is paused. The purpose of  
the pausing logic is to avoid extensive connection charges in networks  
where there is a per-connection fee, e.g. when roaming.  
When roaming, the optimal setting is to have connection mode ‘Always  
connected’ and keepalives on ‘Automatic’. The benefit as compared to  
Pausing the client and periodically retrieving the data is insignificant (only  
keepalive data), unless you are roaming between networks of varying  
cost. This is because the same amount of data will be pushed once the  
connection is made. You can also pause Ventus Mobile to avoid  
incurring roaming packet data cost.  
Email Settings  
On the Email tab the following settings are available:  
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Figure 15. Email Settings  
Email address: user’s email address. This is automatically set during  
activation and should not be changed.  
Keep emails less than: defines the maximum age of email messages  
that are stored in the device’s inbox. If email items are older than this  
time limit, Ventus Mobile clears those items from the device’s inbox  
automatically. The items are not deleted from the server, so you can  
access them from your desktop email. The purpose of this setting is to  
save memory on your device. The setting is propagated within 6 hours  
from being changed, so if you shorten the period old emails will be  
deleted within that time frame.  
Calendar Settings  
On the Calendar tab you find the following settings:  
Figure 16. Calendar Settings  
Synchronize calendar: this setting defines if calendar data is kept  
synchronized with the calendar on your mail server and vice versa.  
Delete old events on sync: if this setting is on, old events are removed  
from the calendar when you synchronize. You can define how old the  
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events to be removed should be by changing the Synchronize events  
less than n days old setting.  
Synchronize events less than n days old: this setting allows you to  
control how old calendar events are synchronized to your device.  
Contacts Settings  
On the Contacts tab can be found the following:  
Figure 17. Contacts Settings  
Synchronize contacts: with this setting you can define if contact  
information is kept synchronized with the contacts on your mail server.  
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Chapter 4: Using TELKOM Ventus  
Mobile  
TELKOM Ventus Mobile offers a full range of mobile office applications to  
help you keep up with your important emails, calendar and contacts. This  
chapter describes how to use TELKOM Ventus Mobile.  
Starting the Ventus Mobile Application  
Ventus Mobile starts automatically in the background when you switch  
your device on. Therefore, you do not have to do anything special to get  
it running.  
Ventus Mobile is running if there is a packet data connection icon (GPRS  
or 3G) displayed on your device screen. You can also verify the status by  
opening the TELKOM Ventus Mobile application from Start> Programs.  
You can open your emails from the Start> Messaging menu. If you get  
to e.g. another inbox (text message, MMS etc) you can access your  
mails by pressing the folder selection menu (  
). The TELKOM  
Ventus Mobile application is on the same level as your other messaging  
folders. Selecting the folder takes you to your inbox.  
Figure 18. Location of TELKOM Ventus Mobile Folder  
Using the TELKOM Ventus Mobile Services  
This section describes how to utilize the functionality to help you work  
efficiently while away from your desktop.  
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Managing Your Emails  
New emails arrive automatically when TELKOM Ventus Mobile is running  
and there is a packet data connection. Ventus Mobile starts up  
automatically and is running as long as you do not set it to ‘Paused’  
state. If the network connection is lost, Ventus Mobile reconnects  
automatically as soon as the network is available again.  
All the actions performed on the mobile device are mirrored to the  
desktop. For instance, when you read an email, it will be shown as ‘read’  
on the mobile device and the desktop. If you delete an email, it will be  
deleted from the server and cannot be accessed from the desktop  
anymore. Similarly, whenever you read or delete emails on your desktop  
Inbox, the changes are replicated to the mobile device’s Inbox.  
When you receive a new email there is a notification displayed on the  
screen. In Figure 11 above is an example. Clicking on the View-button  
takes you to your inbox. Unread items are shown in bold. There are a  
number of icons to indicate an emails status or properties:  
- unread mail  
- read mail  
- unread mail with attachment.  
- read mail with attachment  
- system mail  
- meeting request  
Reading Emails and Attachments  
Read the email by clicking on it in the inbox. The email contains all the  
usual information such as sender, subject, timestamp etc. Attachments  
are shown below the body text. If there are many attachments, you may  
need to scroll right or down to find them.  
Figure 19. Example Email  
At the bottom of the mail you have the Edit menu and four icons (  
): Delete, Reply, Back and Next. Opening the Edit menu  
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displays the following commands: Mark for Download, Mark as  
Unread, Move to…, Language, Select All, Copy and Edit My Text….  
Figure 20. Edit Email Menu  
Here is a short description of each command:  
Delete: Deletes your email, just like on your desktop mail reader. The  
mail is deleted from the mail server.  
Reply: Replies to the sender. Sent mails are stored to your sent items  
folder just as if you would have replied on your desktop.  
Back: Moves to the previous email in the Inbox.  
Next: Moves to the next email in the Inbox.  
Mark for Download: Opens a dialog box which shows the size of the  
attachments and prompts the user to proceed with download or not. If  
you choose to download, all the attachments are downloaded.  
Mark as Unread: Marks the email as unread. The change is reflected on  
your desktop email application.  
Move to…: Moves the email to a different folder on the server. The email  
will not be available for reading on the mobile device after moving.  
Language: The language option is for use with different character sets. If  
you experience problems with e.g. Cyrillic or Japanese character, try  
changing the character set with this option. Functionality depends on  
which character sets are installed on your device.  
Select All: Selects all the text in the email for e.g. copying etc.  
Copy: Copies the selection to clipboard.  
Edit My Text: Allows you to edit your standard message texts.  
If you click and hold a message in the inbox, a menu with the commands  
New, Delete, Move, Reply, Reply All, Forward, Mark as Unread  
available is shown.  
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Figure 21. Menu In Inbox  
Delete, Reply and Mark as Unread, are explained above. The other  
available selections are described here:  
New: Click this to write a new mail.  
Move…: This option moves the email to another folder.  
Reply All: Replies to all recipients  
Forward: Forwards the email.  
Attachment Handling  
Attachments or very long emails above a certain limit are truncated in  
order to save bandwidth and in order to avoid unnecessarily downloading  
large attachments that you would only open on your desktop anyway.  
The limit is typically 10kb, but the setting can be changed by your  
administrator. To download an attachment, select Mark for Download,  
from the Edit menu. A popup will be shown which asks you for  
confirmation to download the attachment. It also displays the size of the  
email to help you estimate the cost of downloading the attachment.  
Before downloading, the attachments are shown with a .patt (partial  
attachment) extension. You can also forward the mail with attachments  
without downloading them to your device first. This is done by forwarding  
the email just as you would normally, the attachments will also be sent.  
The size of attachments is only restricted by the available amount of  
memory on your device. If you cannot download a large attachment, you  
may be able to free enough space by deleting data you do not need from  
your device and retrying.  
Attachments can also be sent from the device. For more information, see  
the Writing a New Email chapter below.  
Writing a New Email  
You can start writing a new mail by clicking and holding in the inbox and  
selecting New.  
Enter the recipients email address in the To field. You can also search in  
the corporate contacts for the email address by pressing the -button.  
Adding a contact from your personal contacts is done by pressing the  
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-button. You can add attachments by selecting Tools >Add Attachment  
from the menu at the bottom of the screen. Enter your text in the Subject  
and Body fields and press the Send-button to send your email.  
Figure 22. New Email  
Managing Calendar Appointments  
With the TELKOM Ventus Mobile calendar active, your calendar changes  
are immediately mirrored when a change occurs either on the device or  
your calendar server. This allows you to keep up-to-date with your  
important appointments regardless of where you are.  
Calendar invitations are displayed in your email inbox with the  
instead of the normal email icon. To respond to a meeting request, open  
the email and click on the -button.  
-icon  
Figure 23. Responding to a Meeting Request  
The actions Accept, Decline and Tentative are available, just like on  
your desktop. If the meeting is out of date, these options are not  
available. When you select the action, you will get a message box  
prompting whether you wish to send a response and additional info in the  
respons.  
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Figure 24. Meeting Response Prompt  
When you create appointments in the device calendar and add invitees,  
the changes are also reflected in your desktop, and invitations are sent  
by email. Attendees cannot be seen on the calendar entry on Windows  
Mobile devices. For more information on using your calendar, please see  
your device user manual.  
NOTE!  
You should not use any other 3rd party calendar or contact  
synchronisation together with Ventus Mobile, as it will often  
result in duplicate calendar entries and other problems.  
For Windows Mobile devices, Ventus Mobile automatically  
disables ActiveSync for calendaring and contacts during client  
installation. Do not manually enable ActiveSync calendar later  
on.  
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Chapter 5: Docking your Device to a  
Cradle  
When the Windows Mobile device is connected to the PC via cable, the  
TELKOM Ventus Mobile notices this and starts communicating directly  
with the server over your LAN connection. Therefore, all changes in the  
server or in the device are communicated directly to the connector over a  
fixed connection. When the device is taken away from its cradle, the  
Ventus Mobile starts to use the packet data connection again.  
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Chapter 6: Upgrading Ventus Mobile  
Upgrading your TELKOM Ventus Mobile 5.0 can be done on top of a  
Smartner Duality 4.0. If you have an older version, upgrading requires  
you to first uninstall the old client, and then installing the new one. The  
reinstallation process is similar to the initial installation.  
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Chapter 7: Uninstalling Ventus  
Mobile  
This chapter describes how to uninstall TELKOM Ventus Mobile from  
your mobile device.  
1. Pause Ventus Mobile.  
2. Go to Settings>System on the start menu and select Remove  
Programs.  
3. From the application list, select TELKOM Ventus Mobile and  
press Remove  
Figure 25. Removing the Installation  
4. Confirm the operation. You will be prompted whether you want to  
clear the calendar (if the service was in use). If your device will  
be used by someone else, you probably want to clear the  
calendar.  
5. Wait until the application is removed. You will be asked for  
confirmation and the device will reboot.  
NOTE!  
Uninstallation clears all the email items from your device’s  
Inbox.  
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Chapter 8: Troubleshooting and FAQ  
This chapter presents steps to perform on your mobile device if you want  
to check that it is working correctly and to locate possible errors and  
frequently asked questions (FAQ).  
Troubleshooting  
It is highly recommended that you perform these tests before you contact  
your IT administrators for additional support.  
1. Check the status of the client  
- The status screen should show ’Connected’  
2. Pause and Resume the client  
- This test reconnects the mobile device to the server immediately. If  
there is some problem, the Ventus Mobile status screen will display an  
error.  
3. Reboot your mobile device  
- This may help if your device has internal errors.  
4. Send an email from the device to your own mailbox and check that it  
arrives to your device.  
- This test easily shows if the mail is sent at all or if it arrives in the email  
server mailbox but not to the device. If it does not arrive in your device in  
5 minutes, check if it has arrived to your desktop mailbox. If your  
corporate email system is congested, receiving mails may take some  
time.  
5. If Ventus Mobile has been paused or shut down for a long time, let the  
client run for some time to process all queued messages  
- Ventus Mobile needs to process all queued messages before it can  
receive any new ones. If the application is closed or paused for a long  
time there may be a big queue of messages on the server. Messages  
can be sent out immediately, but new ones can be received only after the  
whole queue has been processed.  
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6. If you still experience problems, contact your IT administrator for  
additional support. Please add the log files to your support request.  
- To locate the log files, open Programs>File Explorer and browse to  
the My Device>TELKOM Ventus Mobile folder. The log files are named  
EXMController.txt and ExmTransprt.txt. If there are similar files with  
the extension .old, please provide these also.  
Frequently Asked Questions  
Q: How do I prevent my data from falling into the wrong hands if my  
device is stolen?  
A: To minimise the security risk resulting from theft you can do the  
following things:  
In Settings>Password you can set your device to lock and  
ask for a password if it is unused for a time.  
You can report the theft to your administrator, who can  
remotely clear the data synchronized to the device (emails,  
contacts and calendar).  
For enhanced security it is possible to use third party data  
encryption software.  
30  
PT. Telekomunikasi Indonesia, Tbk.  
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Chapter 9: Additional Support  
Additional support  
For additional support on using the TELKOM Ventus Mobile service:  
contact your IT administrator  
contact your company’s PC HelpDesk  
For additional help on your phone’s mobile connectivity, please contact  
your phone manufacturer or your mobile operator.  
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