NETGEAR Network Router D7000 User Manual
Nighthawk  
AC1900 WiFi  
VDSL/ADSL  
Modem Router  
User Manual  
Model D7000  
July 2015  
202-11536-01  
350 E. Plumeria Drive  
San Jose, CA 95134  
USA  
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Contents  
Chapter 1 Hardware Overview of the Modem Router  
Unpack Your Modem Router................................................................................11  
Attach the Antennas.............................................................................................11  
Top Panel with LEDs............................................................................................12  
Back Panel with Ports, Buttons, Connectors, and Switch....................................15  
Side Panels with USB Ports.................................................................................17  
Bottom Panel Product Label................................................................................17  
Chapter 2 Install and Access the Modem Router and Its Network  
Position Your Modem Router................................................................................20  
Connect to the Modem Router.............................................................................20  
Connect to the Modem Router Through an Ethernet Cable............................21  
Join the WiFi Network of the Modem Router...................................................21  
Manual Method...........................................................................................21  
Wi-Fi Protected Setup Method...................................................................22  
Types of Logins...............................................................................................22  
NETGEAR genie Automatic Setup Utility........................................................23  
Set Up Your Modem Router for DSL Service.......................................................24  
DSL Service....................................................................................................24  
Cable the Modem Router for DSL Service and Access the Modem Router....24  
Set Up the Modem Router for Cable or Fiber Service.........................................32  
Log In to the Modem Router After Setup to View or Change Settings.................39  
Change the Language.........................................................................................40  
Change the admin Password...............................................................................41  
Set Up Password Recovery.................................................................................42  
Let the Modem Router Automatically Update Its Firmware..................................43  
Access the Modem Router with the NETGEAR genie App..................................43  
Chapter 3 Manage the Internet Settings Manually  
Use the Internet Setup Wizard After Initial Setup................................................46  
Manually Set Up an ADSL Internet Connection...................................................51  
Specify an ADSL Connection Without a Login Requirement..........................51  
Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE  
Service............................................................................................................57  
Manually Set Up a VDSL Internet Connection.....................................................63  
Specify a VDSL Connection Without a Login Requirement.............................63  
Specify a VDSL Connection with a Login Requirement and PPPoE Service...68  
Manually Set Up a Cable or Fiber Internet Connection.......................................73  
Specify a Cable or Fiber Connection Without a Login Requirement...............74  
Specify a Cable or Fiber Connection with a Login Requirement and PPPoE  
Service............................................................................................................79  
Specify an IPv6 Internet Connection....................................................................84  
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IPv6 Internet Connections and IPv6 Addresses..............................................84  
Set Up an IPv6 Connection Through Auto Detect...........................................85  
Set Up an IPv6 6to4 Tunnel Connection..........................................................87  
Set Up an IPv6 Pass-Through Connection.....................................................89  
Set Up an IPv6 Fixed Connection...................................................................90  
Set Up an IPv6 DHCP Connection..................................................................92  
Set Up an IPv6 PPPoE Connection................................................................94  
Set Up an IPv6 Connection Through Auto Config...........................................96  
Manage the MTU Size.........................................................................................98  
MTU Concepts................................................................................................99  
Change the MTU Size...................................................................................100  
Chapter 4 Manage the WiFi Network Settings  
Manage the Basic WiFi Settings and WiFi Security of the Main Network..........102  
View or Change the Basic WiFi Settings.......................................................102  
Configure WPA/WPA2 Enterprise WiFi Security............................................109  
Configure WEP Legacy WiFi Security...........................................................112  
Use WPS to Add a Device to the WiFi Network.................................................114  
Use WPS with the Push Button Method........................................................114  
Use WPS with the PIN Method.....................................................................116  
Manage the Basic WiFi Settings and WiFi Security of the Guest Network........117  
Control the WiFi Radios.....................................................................................123  
Use the WiFi On/Off Button...........................................................................124  
Enable or Disable the WiFi Radios................................................................124  
Set Up a WiFi Schedule.....................................................................................125  
Manage the WPS Settings.................................................................................127  
Manage Advanced WiFi Features......................................................................129  
Use the Modem Router as a WiFi Access Point................................................131  
Chapter 5 Control Access to the Internet  
Set Up Parental Controls...................................................................................135  
Allow or Block Access to Your Network..............................................................136  
Enable and Manage Network Access Control...............................................136  
Manage Network Access Control Lists.........................................................139  
Add Devices to or Remove Them from the Allowed List...............................139  
Add Devices to or Remove Them from the Blocked List...............................141  
Use Keywords to Block Internet Sites................................................................143  
Set Up Blocking.............................................................................................143  
Remove a Keyword or Domain from the Blocked List...................................145  
Remove All Keywords and Domains from the Blocked List...........................145  
Specify a Trusted Computer..........................................................................146  
Manage Simple Outbound Firewall Rules for Services and Applications..........147  
Add an Outbound Firewall Rule....................................................................148  
Add an Outbound Firewall Rule for a Custom Service or Application...........150  
Change an Outbound Firewall Rule..............................................................152  
Remove an Outbound Firewall Rule..............................................................153  
Set Up a Schedule for Keyword Blocking and Outbound Firewall Rules...........154  
Set Up Security Event Email Notifications.........................................................156  
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Chapter 6 Optimize Performance  
Optimize Traffic with QoS...................................................................................160  
Manage Default and Custom QoS Rules...........................................................161  
Add a Custom QoS Rule for a Service or Application...................................161  
Add a Custom QoS Rule for a Device...........................................................163  
Change a QoS Rule or Change the Priority for a Rule..................................165  
Remove a QoS Rule.....................................................................................167  
Remove All QoS Rules..................................................................................167  
Manage Uplink Bandwidth Control.....................................................................168  
Manage Wi-Fi Multimedia Quality of Service.....................................................169  
Manage Implicit Beamforming...........................................................................170  
Improve Network Connections with Universal Plug and Play.............................171  
Chapter 7 Share a Storage Device  
USB Device Requirements................................................................................173  
Connect a USB Device to the Modem Router....................................................174  
Access a Storage Device Connected to the Modem Router..............................175  
Access the Device from a Windows Computer.............................................175  
Access the Device from a Mac......................................................................176  
Back Up Windows Computers with ReadySHARE Vault....................................176  
Back Up Mac Computers with Time Machine....................................................177  
Set Up a USB Hard Drive on a Mac..............................................................177  
Prepare to Back Up a Large Amount of Data................................................178  
Use Time Machine to Back Up onto a Storage Device..................................178  
Manage Access to a Storage Device.................................................................179  
Enable FTP Access Within Your Network...........................................................182  
View Network Folders on a Device....................................................................183  
Add a Network Folder on a Storage Device.......................................................184  
Change a Network Folder, Including Read and Write Access, on a USB Drive..186  
Approve USB Devices........................................................................................188  
Safely Remove a USB Device............................................................................189  
Use the Modem Router as a Media Server........................................................190  
Enable the Media Server...............................................................................190  
Rescan the Media Files for Content..............................................................192  
Chapter 8 Manage Dynamic DNS and Access Storage Devices Through the  
Internet  
Set Up and Manage Dynamic DNS...................................................................193  
Your Personal FTP Server.............................................................................194  
Set Up a New Dynamic DNS Account...........................................................194  
Specify a DNS Account That You Already Created.......................................196  
Access Storage Devices Through the Internet...................................................197  
Set Up FTP Access Through the Internet..........................................................198  
Use FTP to Access Storage Devices Through the Internet...............................200  
Chapter 9 Share a USB Printer  
Install the Printer Driver and Cable the Printer..................................................203  
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Download the ReadySHARE Printer Utility........................................................203  
Install the ReadySHARE Printer Utility..............................................................203  
Use the Shared Printer......................................................................................205  
Manually Connect and Print..........................................................................205  
Print and Release the Printer........................................................................205  
View or Change the Status of a Printer..............................................................206  
Use the Scan Feature of a Multifunction USB Printer........................................206  
Change NETGEAR USB Control Center Settings.............................................208  
Change the NETGEAR USB Control Center Language....................................208  
Specify the Time-out..........................................................................................209  
Chapter 10 Manage the WAN and LAN Network Settings  
Change the Physical WAN Connection Preference...........................................210  
Enable and Configure a VLAN...........................................................................212  
Enable Bridge Mode for IPTV Devices...............................................................215  
Manage the WAN Security Settings...................................................................216  
Set Up a Default DMZ Server............................................................................217  
Manage NAT Filtering........................................................................................218  
Manage the SIP Application-Level Gateway......................................................219  
Manage the Modem Router’s LAN IP Address Settings....................................219  
Manage the Router Information Protocol Settings.............................................221  
Manage Reserved LAN IP Addresses...............................................................222  
Reserve a LAN IP address............................................................................222  
Change a Reserved IP Address....................................................................223  
Remove a Reserved IP Address Entry..........................................................224  
Change the Modem Router’s Device Name.......................................................225  
Manage the DHCP Server Address Pool...........................................................225  
Disable the Built-In DHCP Server......................................................................227  
Set Up and Manage Custom Static Routes.......................................................228  
Set Up a Static Route....................................................................................228  
Change a Static Route..................................................................................230  
Remove a Static Route.................................................................................231  
Chapter 11 Manage the Modem Router and Monitor the Traffic  
Update the Firmware of the Modem Router.......................................................233  
Check for New Firmware and Update the Modem Router.............................233  
Manually Upload New Firmware and Update the Modem Router.................234  
Manage the Configuration File of the Modem Router........................................235  
Back Up the Settings.....................................................................................235  
Restore the Settings......................................................................................236  
Recover the admin Password............................................................................237  
Return the Modem Router to Its Factory Default Settings.................................238  
Use the Reset Button....................................................................................238  
Erase the Settings.........................................................................................239  
View the Status and Statistics of the Modem Router.........................................240  
View Information About the Modem Router and the Internet, Modem, and WiFi  
Settings.........................................................................................................240  
View the Traffic Statistics...............................................................................247  
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Change the Traffic Statistics Polling Frequency.............................................248  
View or Change a TCP/IP Internet Connection.............................................249  
View or Change a PPPoE or PPPoA Internet Connection............................250  
View Devices Currently on the Network.............................................................251  
Manage the Activity Log and Syslog..................................................................252  
View the Logs................................................................................................253  
Specify Which Activities Are Logged.............................................................255  
Specify a Syslog Server................................................................................255  
Monitor and Meter Internet Traffic......................................................................256  
Start the Traffic Meter Without Traffic Volume Restrictions............................256  
View the Traffic Statistics and Traffic Status..................................................257  
Restrict Internet Traffic by Volume.................................................................259  
Restrict Internet Traffic by Connection Time..................................................261  
Unblock the Traffic Meter After the Traffic Limit Is Reached..........................263  
Manage the Modem Router Remotely...............................................................264  
Configure the Modem Router as a DSL Modem Only.......................................266  
Chapter 12 Use VPN to AccessYour Network  
Set Up a VPN Connection..................................................................................268  
Specify VPN Service in the Modem Router...................................................268  
Install OpenVPN Software on Your Computer...............................................269  
Use a VPN Tunnel.........................................................................................271  
Use VPN to Access the Modem Router’s USB Device and Media.....................272  
Use VPN to Access Your Internet Service at Home...........................................273  
Set Up VPN Client Internet Access in the Modem Router............................273  
Block VPN Client Internet Access in the Modem Router...............................274  
Use a VPN Tunnel to Access Your Internet Service at Home........................275  
Chapter 13 Manage Port Forwarding and Port Triggering  
Manage Port Forwarding to a Local Server for Services and Applications........276  
Forward Incoming Traffic for a Default Service or Application.......................277  
Add a Port Forwarding Rule with a Custom Service or Application..............278  
Change a Port Forwarding Rule....................................................................280  
Remove a Port Forwarding Rule...................................................................281  
Application Example: Make a Local Web Server Public................................282  
How the Modem Router Implements the Port Forwarding Rule....................283  
Manage Port Triggering for Services and Applications......................................283  
Add a Port Triggering Rule............................................................................284  
Change a Port Triggering Rule......................................................................286  
Remove a Port Triggering Rule.....................................................................287  
Specify the Time-Out for Port Triggering.......................................................288  
Disable Port Triggering..................................................................................289  
Application Example: Port Triggering for Internet Relay Chat........................290  
Chapter 14 Diagnostics and Troubleshooting  
Perform Diagnostics...........................................................................................292  
Perform a DNS Lookup.................................................................................293  
Ping an IP Address.......................................................................................293  
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Display the Routing Table..............................................................................294  
Reboot the Modem Router from the Web Management Interface.................295  
Quick Tips for Troubleshooting...........................................................................295  
Troubleshoot with the LEDs...............................................................................297  
Power LED Is Off...........................................................................................298  
Power LED Remains Solid Amber.................................................................298  
WiFi LED Is Off..............................................................................................298  
You Cannot Log In to the Modem Router...........................................................298  
Troubleshoot the Internet Connection................................................................299  
Troubleshoot the DSL Link............................................................................299  
DSL LED Is Solid White............................................................................299  
DSL LED Is Blinking White.......................................................................300  
DSL LED Is Off or Internet LED Is Off......................................................300  
Internet LED Is Off........................................................................................300  
Obtain an Internet IP Address.......................................................................300  
Verify the PPPoE or PPPoA Connection.......................................................302  
Reestablish the PPPoE or PPPoA Connection.............................................303  
Troubleshoot Internet Browsing.....................................................................304  
Changes Are Not Saved....................................................................................304  
Troubleshoot the WiFi Connectivity....................................................................304  
Troubleshoot Your Network Using the Ping Utility..............................................305  
Test the LAN Path to Your Modem Router.....................................................305  
Test the Path from Your Computer to a Remote Device................................306  
Chapter 15 Supplemental Information  
Factory Settings.................................................................................................309  
Technical Specifications.....................................................................................311  
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Hardware Overview of the Modem Router  
1
The NETGEAR® Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000, in this manual referred  
to as the modem router, delivers combined WiFi connection speeds of up to AC1900 WiFi (600 Mbps1 on 2.4  
GHz2 802.11n and 1300 Mbps3 on 5 GHz 802.11ac). Both 2.4 GHz and 5 GHz radios can be active  
simultaneously.  
The modem router provides fast central storage, backup, and streaming to every device in your home with  
the USB 3.0 port (10 times faster than USB 2.0). Sharing content across your network is easy, from accessing  
stored photos and music to wirelessly printing. Stream your stored media files anywhere on the network to  
DLNA screens. Share your music to Airplay-compatible devices from the USB hard-drive connected to the  
router. Use the free NETGEAR ReadySHARE Vault app to back up your Windows computers to a USB hard  
drive connected to Nighthawk.  
The modem router is compatible with most major DSL Internet service providers and also supports cable or  
fiber Internet service.  
The chapter contains the following sections:  
•
•
•
•
•
•
Unpack Your Modem Router on page 11  
Attach the Antennas on page 11  
Top Panel with LEDs on page 12  
Back Panel with Ports, Buttons, Connectors, and Switch on page 15  
Side Panels with USB Ports on page 17  
Bottom Panel Product Label on page 17  
Note For more information about the topics that are covered in this manual, visit the support  
website at support.netgear.com.  
Note Firmware updates with new features and bug fixes are made available from time to time at  
downloadcenter.netgear.com.You can check for and download new firmware manually. If  
the features or behavior of your product does not match what is described in this guide,  
you might need to update your firmware.  
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Note In this manual, the terms wireless and WiFi are interchangeable.  
1. Maximum wireless signal rate derived from IEEE standard 802.11 specifications. Actual data throughput and wireless coverage will vary.  
Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead,  
lower actual data throughput rate and wireless coverage. NETGEAR makes no express or implied representations or warranties about this  
product’s compatibility with any future standards. 802.11ac 1300 Mbps is approximately 3x faster than 802.11n 450 Mbps.  
2. The 2.4 GHz performance mode requires 256 QAM support on the WiFi client.  
3. Up to 1300 Mbps wireless speeds can be achieved when you are connecting to other 802.11ac 1300 Mbps devices.  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
UnpackYour Modem Router  
Your package contains the following items.  
Figure 1. Package contents for the modem router  
Table 1. Legend  
1.  
2.  
3.  
4.  
5.  
6.  
Modem router  
Antennas (3)  
Power supply (varies by region)  
DSL microfilter (varies by region)  
Ethernet cable  
Phone cable  
Your package might contain more items. The filter or phone cable provided depends on the region. In  
some regions, a CD is included in the package.  
Attach the Antennas  
The router comes with three antennas.  
To attach the antennas:  
1. Align the antennas with the antenna posts on the back panel of the modem router.  
Hardware Overview of the Modem Router  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
2. Attach the antennas on the threaded antenna posts.  
3. Position the antennas for the best WiFi performance.  
NETGEAR recommends that the center antenna be vertical and that you aim the others outward at  
45-degree angles, as shown.  
Top Panel with LEDs  
The status LEDs and buttons are located on the top panel of the modem router.  
Figure 2. LEDs and buttons of the modem router  
Hardware Overview of the Modem Router  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
Table 2. LED and button descriptions  
LED  
Description  
•
•
Solid amber. The modem router is starting.  
Power  
If the Power LED lights solid amber during any other time, a power-on self-test  
(POST) failure or device malfunction occurred.  
For more information, see Power LED Remains Solid Amber on page 298.  
Blinking amber.The modem router was reset to factory default settings and is  
restarting.  
For more information, see Use the Reset Button on page 238.  
Solid white. The modem router is ready.  
•
•
Off. Power is not supplied to the modem router.  
Hardware Overview of the Modem Router  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
LED  
Description  
For more information, see Power LED Is Off on page 298.  
•
•
Solid white. The modem router detected an Internet connection.  
Internet  
Solid amber. The modem router is not connected to a DSL, cable, or fiber  
modem, or the modem router did not detect an Internet connection.  
For more information, see Troubleshoot the Internet Connection on page 299.  
•
•
Blinking white. Data is being transmitted over the Internet connection.  
Alternating white and amber. The traffic meter is enabled and the traffic limit  
is reached.  
•
Off.The modem router cannot connect to the Internet or the Internet connection  
failed.  
For more information, see Internet LED Is Off on page 300.  
•
•
•
Solid white. The modem router is connected to a DSL service and the DSL  
connection is ready.  
DSL  
Blinking white. The modem router is negotiating the best possible speed on  
the DSL line.  
Off.The modem router is not connected to a DSL service or a DSL connection  
is not established.  
•
•
Solid white. The 2.4 GHz WiFi radio is operating.  
2.4 GHz WiFi  
5 GHz WiFi  
Blinking white. The modem router is sending or receiving WiFi traffic over the  
2.4 GHz radio.  
•
Off. The 2.4 GHz WiFi radio is off.  
•
•
Solid white. The 5 GHz WiFi radio is operating.  
Blinking white. The modem router is sending or receiving WiFi traffic over the  
5 GHz radio.  
•
Off. The 5 GHz WiFi radio is off.  
•
•
•
Solid white. A USB device is connected and is ready.  
USB 3.0 port 1 and USB  
3.0 port 2  
Blinking white. Data is being transmitted to or from the USB device.  
Off. No USB device is connected, or someone clicked the Safely Remove  
Hardware button and it is now safe to remove the attached USB device.  
Ethernet ports 1–4  
The LED color indicates the speed: white for Gigabit Ethernet connections and  
amber for 100 Mbps or 10 Mbps Ethernet connections.  
Hardware Overview of the Modem Router  
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LED  
Description  
•
Solid white or solid amber. A powered-on device is connected to the Ethernet  
port.  
•
•
Blinking white or blinking amber. Data is being transmitted over the port.  
Off. No powered-on device is connected to the Ethernet port.  
WiFi On/Off button with Pressing this button for two seconds turns the 2.4 GHz and 5 GHz WiFi radios on  
WiFi LED  
and off.  
If this LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned  
off and you cannot use WiFi to connect to the modem router.  
For more information, see Control the WiFi Radios on page 123 and WiFi LED Is Off  
on page 298.  
WPS button with WPS This button lets you use WPS to join the WiFi network without typing the WiFi  
LED  
password.The WPS LED blinks white during this process and then lights solid white.  
For more information, see Use WPS to Add a Device to the WiFi Network on page  
114.  
You can use the LED On/Off switch on the back panel of the modem router to turn most LEDs on the top  
of the modem router on or off (see Back Panel with Ports, Buttons, Connectors, and Switch on page 15).  
If you turn off the LEDs, the Power LED remains on.  
Back Panel with Ports, Buttons, Connectors, and Switch  
The back panel of the modem router provides ports, buttons, antenna connectors, a DC power connector,  
and an LED switch. For information about attaching the antennas, see Attach the Antennas on page 11.  
Hardware Overview of the Modem Router  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
Figure 3. Modem router back panel  
In addition to the three antennas, viewed from left to right, the back panel contains the following  
components:  
•
LED Off/On switch. Move the LED Off/On switch to to the Off position to turn off all LEDs, except  
for the Power LED.  
•
Reset button. For information about using the Reset button, see Return the Modem Router to Its  
Factory Default Settings on page 238.  
•
•
Power On/Off button. Press the Power On/Off button to provide power to the modem router.  
DC power connector. Connect the power adapter that came in the product package to the DC power  
connector.  
•
Internet port. One Gigabit Ethernet RJ-45 WAN port to connect the modem router to a fiber or cable  
modem. This port is colored red.  
Note You can use either the Internet port or the DSL port for WAN connectivity.  
Hardware Overview of the Modem Router  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
•
•
Ethernet LAN ports. Four Gigabit Ethernet RJ-45 LAN ports to connect the modem router to LAN  
devices. These ports are colored yellow.  
DSL port. One RJ-11 DSL port for connecting the modem router to an ADSL or VDSL line. This port  
is colored gray.  
Note You can use either the DSL port or the Internet port for WAN connectivity.  
Side Panels with USB Ports  
Each side panel provides one USB 3.0 port. The left side panel contains USB port number 1. The right  
side panel contains USB port number 2.  
Figure 4. Right side panel of the modem router  
Bottom Panel Product Label  
The product label on the bottom panel of the modem router lists the login information, WiFi network name  
(SSID) and password (network key), serial number, and MAC address of the modem router.  
Hardware Overview of the Modem Router  
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Figure 5. Modem router product label  
Hardware Overview of the Modem Router  
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Install and Access the Modem Router and  
Its Network  
2
This chapter describes how you can install and access the modem router and its network.  
The chapter contains the following sections:  
•
•
•
•
•
•
•
•
•
•
Position Your Modem Router on page 20  
Connect to the Modem Router on page 20  
Set Up Your Modem Router for DSL Service on page 24  
Set Up the Modem Router for Cable or Fiber Service on page 32  
Log In to the Modem Router After Setup to View or Change Settings on page 39  
Change the Language on page 40  
Change the admin Password on page 41  
Set Up Password Recovery on page 42  
Let the Modem Router Automatically Update Its Firmware on page 43  
Access the Modem Router with the NETGEAR genie App on page 43  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
PositionYour Modem Router  
The modem router lets you access your network anywhere within the operating range of your WiFi network.  
However, the operating distance or range of your WiFi connection can vary significantly depending on  
the physical placement of your modem router. For example, the thickness and number of walls the WiFi  
signal passes through can limit the range.  
Additionally, other WiFi access points in and around your home might affect your modem router’s signal.  
WiFi access points are routers, repeaters, WiFi range extenders, and any other device that emits a WiFi  
signal for network access.  
Position your modem router according to the following guidelines:  
•
•
•
•
Place your modem router near the center of the area where your computers and other devices operate  
and within line of sight to your WiFi devices.  
Make sure that the modem router is within reach of an AC power outlet and near Ethernet cables for  
wired computers.  
Place the modem router in an elevated location, minimizing the number walls and ceilings between  
the modem router and your other devices.  
Place the modem router away from electrical devices such as these:  
•
•
•
•
•
•
Ceiling fans  
Home security systems  
Microwaves  
Computers  
Base of a cordless phone  
2.4 GHz cordless phone  
•
Place the modem router away from large metal surfaces, large glass surfaces, insulated walls, and  
items such as these:  
•
•
•
•
•
•
Solid metal door  
Aluminum studs  
Fish tanks  
Mirrors  
Brick  
Concrete  
If you are using adjacent access points, use different radio frequency channels to reduce interference.  
Connect to the Modem Router  
During and after installation, you can connect to the modem router’s network through a wired or WiFi  
connection. If you set up your computer to use a static IP address, change the settings of your computer  
so that it uses Dynamic Host Configuration Protocol (DHCP).  
Install and Access the Modem Router and Its Network  
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Connect to the Modem Router Through an Ethernet Cable  
You can connect your computer to the modem router using an Ethernet cable and join the modem router’s  
local area network (LAN).  
To connect your computer to the modem router with an Ethernet cable:  
1. Make sure that the modem router is receiving power (its Power LED is lit).  
2. Connect an Ethernet cable to an Ethernet port on your computer.  
3. Connect the other end of the Ethernet cable to one of the numbered Ethernet ports.  
Your computer connects to the local area network (LAN). A message might display on your computer  
screen to notify you that an Ethernet cable is connected.  
Join the WiFi Network of the Modem Router  
Choose either the manual or the WPS method to add a WiFi device such as a computer, iPhone, iPad,  
or gaming device to the WiFi network of the modem router.  
Manual Method  
On the WiFi device that you want to connect to the modem router, you can use the software application  
that manages your WiFi connections.  
To connect a device manually to the WiFi network of the modem router:  
1. Make sure that the modem router is receiving power (its Power LED is lit).  
2. On the WiFi device that you want to connect to your modem router, open the software application that  
manages your WiFi connections.  
This software scans for all WiFi networks in your area.  
3. Look for the modem router's network and select it.  
If you did not change the name of the network during the setup process, look for the default WiFi  
network name (SSID) and select it. The default SSID is on the product label.  
4. Enter the modem router password.  
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The default WiFi password (also referred to as the network key or passphrase) is also on the product  
label.  
5. Click the Connect button.  
The device connects to the WiFi network of the modem router.  
Wi-Fi Protected Setup Method  
Wi-Fi Protected Setup (WPS) is a standard for easily adding computers and other devices to a home  
network while maintaining security. To use WPS (Push 'N' Connect), make sure that all WiFi devices to  
be connected to the network are Wi-Fi certified and support WPS. During the connection process, the  
client gets the security settings from the modem router so that every device in the network supports the  
same security settings.  
To use WPS to connect a device to the WiFi network of the modem router:  
1. Make sure that the modem router is receiving power (its Power LED is lit).  
2. Check the WPS instructions for your computer or WiFi device.  
3. Press the WPS button on the top panel of the modem router for three seconds.  
4. Within two minutes, press the WPS button on your WiFi device, or follow the WPS instructions that  
came with the device.  
The WPS process automatically sets up the device with the network password and connects the  
device to the WiFi network of the modem router.  
For more information, see Use WPS to Add a Device to the WiFi Network on page 114.  
Types of Logins  
Separate types of logins serve different purposes.This section describes the differences so that you know  
which login to use when.  
Types of logins:  
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•
•
•
ISP login. The login that your Internet service provider (ISP) gave you logs you in to your Internet  
service.Your ISP gave you this login information in a letter or some other way. If you cannot find this  
login information, contact your ISP.  
WiFi network key or password.Your modem router is preset with a unique WiFi network name  
(SSID) and password for WiFi access. This information is on the product label. Use this information  
to connect a WiFi device to the WiFi network of the modem router.  
Modem router login. This logs you in to the modem router interface from an Internet browser as  
admin.  
NETGEAR genie Automatic Setup Utility  
You can use the NETGEAR genie automatic setup utility during initial installation and setup of your modem  
router. This utility functions with both types of Internet service that the modem router supports:  
•
DSL service. If you install your modem router for DSL service (the modem router supports ADSL and  
VDSL service), you can set up your modem router with the NETGEAR genie automatic setup utility,  
which launches the first time that you set up the Internet connection for your modem router. The  
NETGEAR genie automatic setup utility runs on any device with a web browser.  
For more information, see Set Up Your Modem Router for DSL Service on page 24.  
•
Cable or fiber service. If you install your modem router for cable or fiber service, you can set up your  
modem router with the NETGEAR genie automatic setup utility, which launches the first time that you  
set up the Internet connection for your modem router. The NETGEAR genie automatic setup utility  
runs on any device with a web browser.  
For more information, see Set Up the Modem Router for Cable or Fiber Service on page 32.  
Note After initial installation and setup, the NETGEAR genie Setup Wizard is always  
accessible to assist you with setting up an installation with DSL service or an  
installation with cable or fiber service. For more information, see Use the Internet  
Setup Wizard After Initial Setup on page 46.  
Whether you install your modem router for DSL service or for cable or fiber service, you can always use  
the genie menus and pages to set up your modem router manually.  
Before you start the setup process, get your ISP information and make sure that the settings that are  
described here are specified for the computers and devices in the network.  
When your Internet service starts, your Internet service provider (ISP) typically gives you all the information  
that you need to connect to the Internet. For DSL service, you might need the following information to set  
up your modem router:  
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•
•
•
The ISP configuration information for your DSL account  
ISP login name and password  
Fixed or static IP address settings (special deployment by ISP; this setting is rare)  
If you cannot locate this information, ask your ISP to provide it.When your Internet connection is working,  
you no longer need to launch the ISP login program on your computer to access the Internet. When you  
start an Internet application, your modem router automatically logs you in.  
Set UpYour Modem Router for DSL Service  
You can install your modem router for DSL service or for cable or fiber (Ethernet WAN) service. If you  
use a DSL modem, follow the procedure that is described in Cable the Modem Router for DSL Service  
and Access the Modem Router on page 24. If you use a cable or fiber modem, follow the procedure that  
is described in Set Up the Modem Router for Cable or Fiber Service on page 32.  
DSL Service  
Make sure that your ADSL or VDSL service is active before you install the modem router.You need the  
following information to install your DSL modem and connect to the Internet:  
•
DSL user name and password.This information is included in the welcome letter your DSL ISP sent  
you when you signed up for your service. Record your DSL Internet service account user name and  
password.  
•
Your telephone number or DSL account number. If you do not use voice service, you can use your  
DSL account number in place of a phone number.  
If you do not know or cannot locate your DSL user name and password, call your DSL Internet service  
provider (ISP). Be specific when speaking with your DSL Internet service provider. For example, you could  
say, “I need my DSL service user name and password. Can you help me?”  
Note If your provider says that they do not support NETGEAR services, tell them that you  
need only your DSL user name and password.You do not need support.  
Cable the Modem Router for DSL Service and Access the  
Modem Router  
The following figure shows the cabling of your modem router for DSL service.  
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Figure 6. Modem router cabling for DSL service  
To connect your modem router to a DSL service:  
1. Unplug your DSL modem’s power, leaving the DSL modem connected to the wall jack for your Internet  
service.  
2. If your DSL modem includes a battery backup, remove the battery.  
3. Install an ADSL or DSL microfilter between the phone line and the phone.  
The product package contains either an ADSL or DSL microfilter.  
4. Use a phone cable to connect the microfilter to the gray DSL port on the modem router.  
The product package contains a phone cable.  
5. If your DSL modem includes a battery backup, reinsert the battery.  
6. Plug in your DSL modem's power and turn on your DSL modem.  
7. Connect the power adapter to the modem router and plug it into an electrical outlet.  
Wait for the Power LED  
to light solid white, which takes about two minutes.  
8. If the Power LED does not light, press the Power On/Off button.  
9.  
Wait for the WiFi LED  
to light solid white.  
If the WiFi LED does not light, press the WiFi On/Off button  
.
10.  
Check the DSL LED  
.
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If the modem router is connected to a DSL service, the DSL LED lights white.  
11. Connect a computer to the modem router by one of the following methods:  
•
Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port  
on the modem router.  
The product package contains a yellow Ethernet cable.  
Your computer connects to the modem router’s LAN.  
•
WiFi. Connect to the default WiFi network of the modem router:  
a. On your computer or WiFi device, find and select the WiFi network.  
The WiFi network name (SSID) is on the product label.  
b. Join the WiFi network and enter the WiFi password.  
The password (network key) is on the product label.  
Your computer or WiFi device connects to the modem router’s WiFi network.  
Note If the computer is set to a static (fixed) IP address (this setting is uncommon), either  
change the computer to obtain an IP address automatically from the modem router  
through DHCP, or change the IP address of the computer to a static IP address in  
the 192.168.0.2–192.168.0.254 range.  
12. Launch a web browser.  
The modem router checks the Internet connection.  
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If the NETGEAR genie automatic setup utility displays, skip to Step 14. If it does not display, do the  
following:  
a. In the address field of the web browser, enter www.routerlogin.net.  
b. When prompted, enter admin for the user name and password for the password.  
If the NETGEAR genie automatic setup utility displays, skip to Step 14.If the NETGEAR genie automatic  
setup utility still does not display, see Step 13.  
13. If the browser cannot display the web page, do the following:  
a. Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to  
the modem router.  
b.  
Make sure that the Power LED  
of the modem router is lit solid white.  
c. Make sure that your browser does not cache the previous page by closing and reopening the  
browser.  
d. Clear the browser cache.  
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the  
computer to obtain an IP address automatically from the modem router through DHCP, or change  
the IP address of the computer to a static IP address in the 192.168.0.2–192.168.0.254 range.  
14. Click the Next button.  
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15. From the Country menu, select the country in which you use the modem router.  
16. From the Internet Service Provider menu, select the Internet service provider (ISP) that you are  
using.  
If your ISP is not in the menu, select Other.  
17. Select the Yes radio button.  
18. Click the Next button.  
When the modem router is connected to the Internet, the Congratulations! window displays, and you  
successfully completed the setup process. If the Congratulations! window does not display, other  
windows might display and you might need to provide more information, in which case you must  
continue with the next step. The windows that display depend on your type of ISP connection and  
configuration.  
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19. (Only if you are using a DSL connection and the following window displays) Specify a full scan to let  
the Setup Wizard find the PVC protocol.  
A window might display that asks you if you need the Setup Wizard to do a full scan to find the PVC  
protocol. If this window does not display, continue with the next step.  
Do the following:  
a. Select the Yes radio button.  
b. Click the Next button.  
The Setup Wizard performs a full scan, which might take up to six minutes.  
20. (Only if the following window displays) Specify how to manage problems with the detection of the  
Internet connection.  
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A window might display that states that a problem occurred while the wizard was detecting the Internet  
connection. If this window does not display, continue with the next step.  
Take one of the following actions:  
• If you did not yet power cycle the modem, do so now:  
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet  
service.  
b. If your modem includes a battery backup, remove the battery.  
c. Wait 10 seconds.  
d. If your modem includes a battery backup, reinsert the battery.  
e. Plug in your modem’s power and turn on your modem.  
f. Wait two minutes.  
g. Select the I just power cycled the modem and waited for 2 minutes radio button.  
h. Click the Next button.  
• See if the DSL cable is not fully inserted or is inserted at the wrong place. If necessary, do the  
following:  
a. Fully insert the DSL cable in the correct port on the modem and in the gray DSL port on the  
modem router.  
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.  
c. Click the Next button.  
• If you do not need to power cycle the modem or the DSL cable is already fully inserted in the correct  
ports, do the following:  
a. Select the None of the above radio button.  
b. Click the Next button.  
21. (Only if the following window displays) Specify how to manage problems with the detection of the IP  
address for the Internet connection.  
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A window might display that states that a problem occurred while the wizard was detecting the Internet  
connection IP address.  
•
If your ISP assigned you a fixed (static) IP address, do the following:  
a. Select the Yes radio button.  
b. Click the Next button.  
c. Enter the address information that your ISP gave you for your fixed IP address configuration.  
d. Click the Next button.  
•
If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a  
fixed IP address, do the following:  
a. Select either the No or the I don’t know radio button.  
b. Click the Next button.  
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c. Enter the MAC address of the computer or router with which you previously were able to connect  
to the Internet.You might find the MAC address on the product label of your device. Enter the  
MAC address in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.  
d. Click the Next button.  
22. If the Congratulations! window still does not display and the modem router still does not connect to  
the Internet, do the following:  
a. Review all your settings and make sure that you selected the correct options and entered everything  
correctly.  
b. Run the Setup Wizard one more time.  
c. Contact your ISP to verify that you are using the correct configuration information.  
d. Read Troubleshoot the Internet Connection on page 299.  
e. If problems persist, register your NETGEAR product and contact NETGEAR technical support.  
Set Up the Modem Router for Cable or Fiber Service  
You can install your modem router for cable or fiber (Ethernet WAN) service or for DSL service. If you  
use a cable or fiber modem, follow the procedure that is described in this section. If you use a DSL modem,  
follow the procedure that is described in Cable the Modem Router for DSL Service and Access the Modem  
Router on page 24.  
The following figure shows the cabling of your modem router for cable or fiber service.  
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Figure 7. Modem router cabling for cable or fiber service  
To connect your modem router to a cable or fiber service:  
1. Unplug your cable or fiber modem’s power, leaving the modem connected to the wall jack for your  
Internet service.  
2. If your cable or fiber modem includes a battery backup, remove the battery.  
3. Use an Ethernet cable to connect the cable or fiber modem to the red Internet port on the modem  
router.  
4. If your cable or fiber modem includes a battery backup, reinsert the battery.  
5. Plug in and turn on your cable or fiber modem.  
6. Connect the power adapter to the modem router and plug it into an electrical outlet.  
Wait for the Power LED  
to light solid white, which takes about two minutes.  
7. If the Power LED does not light, press the Power On/Off button.  
8.  
Wait for the WiFi LED  
to light solid white.  
If the WiFi LED does not light, press the WiFi On/Off button  
.
9. Connect a computer to the modem router by one of the following methods:  
•
Ethernet cable. Use an Ethernet cable to connect your computer to a yellow Ethernet LAN port  
on the modem router.  
The product package contains a yellow Ethernet cable.  
Your computer connects to the modem router’s LAN.  
•
WiFi. Connect to the default WiFi network of the modem router:  
a. On your computer or WiFi device, find and select the WiFi network.  
The WiFi network name (SSID) is on the product label.  
b. Join the WiFi network and enter the WiFi password.  
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The password (network key) is on the product label.  
Your computer or WiFi device connects to the modem router’s WiFi network.  
Note If the computer is set to a static (fixed) IP address (this setting is uncommon), either  
change the computer to obtain an IP address automatically from the modem router  
through DHCP, or change the IP address of the computer to a static IP address in  
the 192.168.0.2–192.168.0.254 range.  
10. Launch a web browser.  
The modem router checks the Internet connection.  
If the NETGEAR genie automatic setup utility displays, skip to Step 12. If it does not display, do the  
following:  
a. In the address field of the web browser, enter www.routerlogin.net.  
b. When prompted, enter admin for the user name and password for the password.  
If the NETGEAR genie automatic setup utility displays, skip to Step 12.If the NETGEAR genie automatic  
setup utility still does not display, see Step 11.  
11. If the browser cannot display the web page, do the following:  
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a. Make sure that the computer is connected to one of the four Ethernet LAN ports or over WiFi to  
the modem router.  
b.  
Make sure that the Power LED  
of the modem router is lit solid white.  
c. Make sure that your browser does not cache the previous page by closing and reopening the  
browser.  
d. Clear the browser cache.  
e. If the computer is set to a static (fixed) IP address (this setting is uncommon), either change the  
computer to obtain an IP address automatically from the modem router through DHCP, or change  
the IP address of the computer to a static IP address in the 192.168.0.2–192.168.0.254 range.  
12. Click the Next button.  
13. From the Country menu, select the country in which you use the modem router.  
14. From the Internet Service Provider menu, select the Internet service provider (ISP) that you are  
using.  
If your ISP is not in the menu, select Other.  
15. Select the Yes radio button.  
16. Click the Next button.  
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When the modem router is connected to the Internet, the Congratulations! window displays, and you  
successfully completed the setup process. If the Congratulations! window does not display, other  
windows might display and you might need to provide more information, in which case you must  
continue with the next step. The windows that display depend on your type of ISP connection and  
configuration.  
17. (Only if the following window displays) Specify how to manage problems with the detection of the  
Internet connection.  
The window that might display states that a problem occurred while the wizard was detecting the  
Internet connection. If this window does not display, continue with the next step.  
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Take one of the following actions:  
• If you did not yet power cycle the modem, do so now:  
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet  
service.  
b. If your modem includes a battery backup, remove the battery.  
c. Wait 10 seconds.  
d. If your modem includes a battery backup, reinsert the battery.  
e. Plug in your modem’s power and turn on your modem.  
f. Wait two minutes.  
g. Select the I just power cycled the modem and waited for 2 minutes radio button.  
h. Click the Next button.  
• See if the Ethernet cable is not fully inserted or is inserted at the wrong place. If necessary, do the  
following:  
a. Fully insert the Ethernet cable in the correct port on the modem and in the red Internet port on  
the modem router.  
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.  
c. Click the Next button.  
• If you do not need to power cycle the modem or the Ethernet cable is already fully inserted in the  
correct ports, do the following:  
a. Select the None of the above radio button.  
b. Click the Next button.  
18. (Only if the following window displays) Specify how to manage problems with the detection of the IP  
address for the Internet connection.  
The window that might display states that a problem occurred while the wizard was detecting the  
Internet connection IP address.  
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• If your ISP assigned you a fixed (static) IP address, do the following:  
a. Select the Yes radio button.  
b. Click the Next button.  
c. Enter the address information that your ISP gave you for your fixed IP address configuration.  
d. Click the Next button.  
• If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a  
fixed IP address, do the following:  
a. Select either the No or the I don’t know radio button.  
b. Click the Next button.  
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c. Enter the MAC address of the computer or router with which you previously were able to connect  
to the Internet.  
You might find the MAC address on the product label of your device. Enter the MAC address  
in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.  
d. Click the Next button.  
19. If the Congratulations! window still does not display and the modem router still does not connect to  
the Internet, do the following:  
a. Review all your settings and make sure that you selected the correct options and entered everything  
correctly.  
b. Run the Setup Wizard one more time.  
c. Contact your ISP to verify that you are using the correct configuration information.  
d. Read Troubleshoot the Internet Connection on page 299.  
e. If problems persist, register your NETGEAR product and contact NETGEAR technical support.  
Log In to the Modem Router After Setup to View or Change  
Settings  
After you set up the modem router for DSL, cable, or fiber service, you can view or change the settings  
for the modem router by accessing NETGEAR genie.  
To log in to the modem router:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
The nature of the login window that opens depends on your Internet browser.  
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3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays a dashboard that lets you see the status of your Internet connection  
and network at a glance.You can click any of the sections of the dashboard to view more detailed  
information. The left column displays the menus, and at the top is an ADVANCED tab that you can  
use to access more menus and pages.  
Change the Language  
By default, the language is set as Auto.You can change the language.  
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To change the language:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. In the upper right corner, select a language from the menu.  
6. When prompted, click the OK button to confirm this change.  
The page refreshes with the language that you selected.  
Change the admin Password  
NETGEAR recommends that you change the default password that you use to log in to the modem router  
to a more secure password.This is the password that you use to log in to the modem router with the user  
name admin.  
The ideal password contains no dictionary words from any language and contains uppercase and lowercase  
letters, numbers, and symbols. It can be up to 30 characters.  
Note This admin password is not the password that you use for WiFi access. The label  
on your modem router shows your unique WiFi network name (SSID) and password  
for WiFi access.  
To change the password for the user name admin:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login window opens.  
3. Enter the user name and password for the modem router.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
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The BASIC Home page displays.  
5. Select ADVANCED > Administration > Set Password.  
6. Enter the old password.  
7. Enter the new password twice.  
8. Click the Apply button.  
Your settings are saved.  
Set Up Password Recovery  
NETGEAR recommends that you enable password recovery if you change the password for the modem  
router user name admin. Then you can recover the password if it is forgotten. This recovery process is  
supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.  
To set up password recovery:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Select ADVANCED > Administration > Set Password.  
The Set Password page displays.  
6. Select the Enable Password Recovery check box.  
7. Select two security questions and provide answers to them.  
8. Click the Apply button.  
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Your settings are saved.  
Let the Modem Router Automatically Update Its Firmware  
When you set up your modem router and are connected to the Internet, the modem router automatically  
checks for you to see if newer firmware is available. If it is, a message is displayed at the top of the page.  
For information about manually upgrading firmware, see Update the Firmware of the Modem Router on  
page 233.  
To automatically update the firmware:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login pop-up window displays.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Wait for the modem router to determine if newer firmware is available.  
This process might take a few minutes. If the modem router detects new firmware, the modem router  
displays a message at the top of the page.  
6. Click the message.  
7. To upgrade the modem router with the latest firmware, click the Yes button.  
After the upgrade, the modem router restarts.  
Warning  
To avoid the risk of corrupting the firmware, do not interrupt the upload. For  
example, do not close the browser, click a link, or load a new page. Do not  
turn off the modem router. Wait until the modem router finishes restarting  
and the Power LED turns solid white.  
Access the Modem Router with the NETGEAR genie App  
The genie app is the easy dashboard for managing, monitoring, and repairing your home network from  
a smartphone, tablet, or computer. The genie app can help you with the following:  
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•
•
Automatically repair common WiFi network problems.  
Easily manage modem router features such as Live Parental Controls, guest access, Internet traffic  
meter, speed test, and more.  
•
Share and stream music or videos.  
To use the genie app to access the modem router:  
1. Visit the NETGEAR genie web page at www.netgear.com/genie.  
2. Follow the onscreen instructions to install the app on your smartphone, tablet, or computer.  
3. Launch the genie app.  
The genie app dashboard displays.  
The following figure shows the genie app dashboard for a Windows computer.  
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Manage the Internet Settings Manually  
3
This chapter describes how you can manage the Internet settings of the modem router manually.  
Usually, the quickest way to set up the modem router is to allow the NETGEAR genie automatic setup utility  
to detect the Internet connection when you first access the modem router with an Internet browser. These  
options are described in Install and Access the Modem Router and Its Network on page 19.You can also  
customize or specify your Internet settings manually.  
The chapter contains the following sections:  
•
•
•
•
•
•
Use the Internet Setup Wizard After Initial Setup on page 46  
Manually Set Up an ADSL Internet Connection on page 51  
Manually Set Up a VDSL Internet Connection on page 63  
Manually Set Up a Cable or Fiber Internet Connection on page 73  
Specify an IPv6 Internet Connection on page 84  
Manage the MTU Size on page 98  
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Use the Internet Setup Wizard After Initial Setup  
Whether you use DSL service or cable or fiber service, you can use the Setup Wizard to detect your  
Internet settings and automatically set up your modem router.  
Note The Setup Wizard is the same as the NETGEAR genie automatic setup utility that  
launches the first time you connect to your modem router.  
To use the Setup Wizard:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Select ADVANCED > Setup Wizard.  
6. From the Country menu, select the country in which you use the modem router.  
7. From the Internet Service Provider menu, select the Internet service provider (ISP) that you are  
using.  
If your ISP is not in the menu, select Other.  
8. Select the Yes radio button.  
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If you select the No radio button, you are taken to the Internet Setup page after you click the Next  
button. For more information, see one of the following sections:  
•
•
•
Manually Set Up an ADSL Internet Connection on page 51  
Manually Set Up a VDSL Internet Connection on page 63  
Manually Set Up a Cable or Fiber Internet Connection on page 73  
9. Click the Next button.  
The Setup Wizard searches your Internet connection for servers and protocols to determine your ISP  
configuration.  
When the modem router is connected to the Internet, the Congratulations! window displays, and you  
successfully completed the setup process.  
If the Congratulations! window does not display, other windows might display and you might need to  
provide more information, in which case you must continue with the next step. The windows that  
display depend on your type of ISP connection and configuration.  
10. (Only if you are using a DSL connection and the following window displays) Specify a full scan to let  
the Setup Wizard find the PVC protocol.  
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A window might display that asks you if you need the Setup Wizard to do a full scan to find the PVC  
protocol. If this window does not display, continue with the next step.  
Do the following:  
a. Select the Yes radio button.  
b. Click the Next button.  
The Setup Wizard performs a full scan, which might take up to six minutes.  
11. (Only if the following window displays) Specify how to manage problems with the detection of the  
Internet connection.  
A window might display that states that a problem occurred while the wizard was detecting the Internet  
connection. If this window does not display, continue with the next step.  
Take one of the following actions:  
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• If you did not yet power cycle the modem, do so now:  
a. Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet  
service.  
b. If your modem includes a battery backup, remove the battery.  
c. Wait 10 seconds.  
d. If your modem includes a battery backup, reinsert the battery.  
e. Plug in your modem’s power and turn on your modem.  
f. Wait two minutes.  
g. Select the I just power cycled the modem and waited for 2 minutes radio button.  
h. Click the Next button.  
• See if the DSL or Ethernet cable is not fully inserted or is inserted at the wrong place. If necessary,  
do the following:  
a. Fully insert the DSL or Ethernet cable in the correct port on the modem and in the correct port  
on the modem router.  
If you use a DSL cable, it must be connected to the gray DSL port. If you us an Ethernet cable,  
it must be connected to the red Internet port.  
b. Select the I corrected a problem with the DSL/Ethernet cable radio button.  
c. Click the Next button.  
• If you do not need to power cycle the modem or the DSL or Ethernet cable is already fully inserted  
in the correct ports, do the following:  
a. Select the None of the above radio button.  
b. Click the Next button.  
12. (Only if the following window displays) Specify how to manage problems with the detection of the IP  
address for the Internet connection.  
A window might display that states that a problem occurred while the wizard was detecting the Internet  
connection IP address.  
Take one of the following actions:  
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•
If your ISP assigned you a fixed (static) IP address, do the following:  
a. Select the Yes radio button.  
b. Click the Next button.  
c. Enter the address information that your ISP gave you for your fixed IP address configuration.  
d. Click the Next button.  
•
If your ISP did not assign you a fixed IP address or you do not know if your ISP assigned you a  
fixed IP address, do the following:  
a. Select either the No or the I don’t know radio button.  
b. Click the Next button.  
c. Enter the MAC address of the computer or router with which you previously were able to connect  
to the Internet.  
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You might find the MAC address on the product label of your device. Enter the MAC address  
in the AABBCCDDEEFF format, not in the AA:BB:CC:DD:EE:FF format.  
d. Click the Next button.  
13. If the Congratulations! window still does not display and the modem router still does not connect to  
the Internet, do the following:  
a. Review all your settings and make sure that you selected the correct options and entered everything  
correctly.  
b. Run the Setup Wizard one more time.  
c. Contact your ISP to verify that you are using the correct configuration information.  
d. Read Troubleshoot the Internet Connection on page 299.  
e. If problems persist, register your NETGEAR product and contact NETGEAR technical support.  
Manually Set Up an ADSL Internet Connection  
You can view or change the modem router’s ADSL Internet connection settings manually. The following  
sections describe the options that are available to you to manually set up the ADSL Internet connection:  
•
•
Specify an ADSL Connection Without a Login Requirement on page 51  
Specify an ADSL Connection with a Login Requirement and PPPoA or PPPoE Service on page 57  
Note Some ISPs require that you register on their website before you can obtain Internet  
service. Follow the directions that your ISP gave you.  
Specify an ADSL Connection Without a Login Requirement  
If you want to manually configure the ADSL connection settings, use the information that your ISP gave  
you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering  
incorrect information might prevent the modem router from connecting to the Internet.  
The modem router provides a virtual Internet interface and a virtual IPTV interface. In most situations,  
you only need to configure the Internet interface. If you use one or more IPTV devices, you might also  
need to configure the IPTV interface. Follow the directions that your ISP gave you.  
Note If you must configure the IPTV interface, first use the following procedure to configure  
the Internet interface. Then, repeat the procedure to configure the IPTV interface.  
To view or specify the settings for an ADSL Internet connection that does not require a login:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
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A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Select Internet.  
The Internet Setup page displays.  
6. From the Select Country menu, select the country in which you use the modem router.  
The Select Country menu is not available in all countries and might be masked out.  
7. From the Select Internet Service Provider menu, select the Internet service provider (ISP) that you  
are using.  
If your ISP is not in the menu, select Other.  
8. Select the virtual interface:  
•
Internet interface. From the menu above the Enable This Interface check box, leave the default  
menu selection at Internet.  
• IPTV interface. From the menu above the Enable This Interface check box, select IPTV.  
9. From the Transfer Mode menu, select ADSL(ATM).  
10. From the DSL Mode menu, select the ADSL mode that your ISP provided you:  
•
Auto. The modem router detects the DSL mode automatically. (This is the default setting.)  
•
ADSL. Legacy version of ADSL.  
•
ADSL2. Legacy version of ADSL2.  
•
ADSL2+. ADSL2+ provides the fastest downstream rates and can interoperate with ADSL2 and  
ADSL.  
11. Specify that your ISP does not require you to log in:  
•
If you are configuring the Internet interface, scroll down to the Does your Internet connection require  
a login? section and select the No radio button.  
•
If you are configuring the IPTV interface, scroll down to the Does your IPTV connection require a  
login? section and select the No radio button.  
12. Make sure that the Enable This Interface check box is selected.  
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As an example, the following figure shows the settings that display when you configure an ADSL  
connection for the Internet interface.  
13. Enter the ADSL settings as described in the following table.  
Field  
Description  
Multiplexing Method  
Select LLC-BASED or VC-BASED, as indicated by your ISP.  
The multiplexing method can either be virtual circuit (VC) based or  
logical link control (LLC) based.  
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Field  
Description  
Note This setting does not apply to the IPTV interface.  
VPI  
Enter a number between 0 and 255 for the virtual circuit number for  
the virtual path identifier (VPI), as indicated by your ISP.  
If your ISP did not provide you with a VPI setting, leave the default  
setting (8). The VPI might be required not only for a VC-based  
connection but also for an LLC-based connection.  
Note This setting does not apply to the IPTV interface.  
VCI  
Enter a number between 32 and 65535 for the virtual circuit number  
for the virtual channel identifier (VCI), as indicated by your ISP.  
If your ISP did not provide you with a VCI setting, leave the default  
setting (35). The VCI might be required not only for a VC-based  
connection but also for an LLC-based connection.  
Note This setting does not apply to the IPTV interface.  
Use VLANID  
Select the Use VLANID check box and enter the VLAN ID, as  
indicated by your ISP.  
A VLAN ID might be required if you subscribe to both Internet service  
and IPTV service. If your ISP did not provide you with a VLAN ID,  
leave the Use VLANID check box cleared, which is the default  
setting.  
Priority (0 ~ 7)  
Bridge Mode  
If your ISP provided you with a VLAN ID and a priority value, enter  
the priority value, which is a number from 0 to 7.  
You can enter a priority value only in combination with a VLAN ID.  
If your ISP did not provide you with a priority value, leave the default  
setting (0).  
This setting is an option that applies to the IPTV interface only.  
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Field  
Description  
For information about configuring bridge mode, see Enable Bridge  
Mode for IPTV Devices on page 215.  
Account Name  
Enter the account name, as indicated by your ISP. This name might  
also be called the host name.  
If your ISP did not provide you with an account name or host name,  
leave the default setting.  
Domain Name  
Enter the domain name, as indicated by your ISP.  
If your ISP did not provide you with a domain name, leave this field  
blank.  
Internet IP Address or IPTV IP Address (depending on your selection in Step 8)  
Get Dynamically from ISP  
Use Static IP Address  
Your ISP uses DHCP to assign your IP address.Your ISP  
automatically assigns these addresses.  
Enter the IP address, IP subnet mask, and gateway IP address that  
your ISP assigned you for static IP address service. The gateway is  
the ISP router to which your modem router connects.  
Use IP over ATM (IPoA)  
Enter the IP address, IP subnet mask, and gateway IP address that  
your ISP assigned you for IPoA service. The gateway is the ISP  
router to which your modem router connects.  
Domain Name Server (DNS) Address  
The DNS server is used to look up site addresses based on their domain names.  
Get Automatically from ISP  
Use These DNS Servers  
Your ISP uses DHCP to assign your DNS servers.Your ISP  
automatically assigns this address.  
If you know that your ISP does not automatically transmit DNS  
addresses to the modem router during login, select this option and  
enter the IP address of your ISP primary DNS server. If a secondary  
DNS server address is available, enter it also.  
NAT (Network Address Translation)  
NAT allows computers on your home network to share the modem router Internet connection. NAT  
is enabled by default because it is required in most situations. Select the NAT setting:  
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Field  
Description  
•
•
Enable. NAT is enabled.This is the default setting. Leave this setting if no reason to disable NAT  
exists.  
Disable. NAT is disabled.  
Router MAC Address  
The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the  
MAC address of the network interface card in your computer when your account is first opened.They  
accept traffic only from the MAC address of that computer.  
This feature allows your modem router to use your computer’s MAC address (also called cloning).  
Use Default Address  
Use the default MAC address.  
Use Computer MAC Address The modem router captures and uses the MAC address of the  
computer that you are now using.You must use the one computer  
that is registered by the ISP.  
Use This MAC Address  
Enter the MAC address that you want to use. By default, the field  
displays the MAC address of the Internet port.  
DHCP Options  
Vendor Class Identifier String Enter the vendor class identifier (VCI) string, as indicated by your  
(option 60)  
ISP.  
If your ISP did not provide you with a VCI string, leave this field blank.  
Client Identifier String (option Enter the client identifier (client ID) string, as indicated by your ISP.  
61)  
If your ISP did not provide you with a client ID string, leave this field  
blank.  
14. Click the Apply button.  
Your settings are saved.  
15. Click the Test button to test your Internet connection.  
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If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection  
on page 299.  
Specify an ADSL Connection with a Login Requirement and  
PPPoA or PPPoE Service  
If you want to manually configure the ADSL connection settings, use the information that your ISP gave  
you to log in and connect to your Internet service. If you cannot find this information, contact your ISP.  
Entering incorrect information might prevent the modem router from connecting to the Internet.  
The modem router provides a virtual Internet interface and a virtual IPTV interface. In most situations,  
you only need to configure the Internet interface. If you use one or more IPTV devices, you might also  
need to configure the IPTV interface. Follow the directions that your ISP gave you.  
Note If you must configure the IPTV interface, first use the following procedure to configure  
the Internet interface. Then, repeat the procedure to configure the IPTV interface.  
To view or specify the settings for an ADSL Internet connection that requires a login and uses a  
PPPoE or PPPoA service:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Select Internet.  
The Internet Setup page displays.  
6. From the Select Country menu, select the country in which you use the modem router.  
The Select Country menu is not available in all countries and might be masked out.  
7. From the Select Internet Service Provider menu, select the Internet service provider (ISP) that you  
are using.  
If your ISP is not in the menu, select Other.  
8. Select the virtual interface:  
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•
Internet interface. From the menu above the Enable This Interface check box, leave the default  
menu selection at Internet.  
• IPTV interface. From the menu above the Enable This Interface check box, select IPTV.  
9. From the Transfer Mode menu, select ADSL(ATM).  
10. From the DSL Mode menu, select the ADSL mode that your ISP provided you:  
•
Auto. The modem router detects the DSL mode automatically. (This is the default setting.)  
•
ADSL. Legacy version of ADSL.  
•
ADSL2. Legacy version of ADSL2.  
•
ADSL2+. ADSL2+ provides the fastest downstream rates and can interoperate with ADSL2 and  
ADSL.  
11. Specify that your ISP requires you to log in:  
•
If you are configuring the Internet interface, scroll down to the Does your Internet connection require  
a login? section and select the Yes radio button.  
•
If you are configuring the IPTV interface, scroll down to the Does your IPTV connection require a  
login? section and select the Yes radio button.  
12. Make sure that the Enable This Interface check box is selected.  
As an example, the following figure shows the settings that display when you configure an ADSL  
connection for the Internet interface.  
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13. Enter the ADSL settings as described in the following table.  
Field  
Description  
Multiplexing Method  
Select LLC-BASED or VC-BASED, as indicated by your ISP.  
The multiplexing method can either be virtual circuit (VC) based or  
logical link control (LLC) based.  
Note This setting does not apply to the IPTV interface.  
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Field  
Description  
Enter a number between 0 and 255 for the virtual circuit number for  
VPI  
the virtual path identifier (VPI), as indicated by your ISP.  
If your ISP did not provide you with a VPI setting, leave the default  
setting (8). The VPI might be required not only for a VC-based  
connection but also for an LLC-based connection.  
Note This setting does not apply to the IPTV interface.  
VCI  
Enter a number between 32 and 65535 for the virtual circuit number  
for the virtual channel identifier (VCI), as indicated by your ISP.  
If your ISP did not provide you with a VCI setting, leave the default  
setting (35). The VCI might be required not only for a VC-based  
connection but also for an LLC-based connection.  
Note This setting does not apply to the IPTV interface.  
Use VLANID  
Select the UseVLANID check box and enter the VLAN ID, as indicated  
by your ISP.  
A VLAN ID might be required if you subscribe to both Internet service  
and IPTV service. If your ISP did not provide you with a VLAN ID, leave  
the Use VLANID check box cleared, which is the default setting.  
Priority (0 ~ 7)  
If your ISP provided you with a VLAN ID and a priority value, enter the  
priority value, which is a number from 0 to 7.  
You can enter a priority value only in combination with a VLAN ID. If  
your ISP did not provide you with a priority value, leave the default  
setting (0).  
Bridge Mode  
This setting is an option that applies to the IPTV interface only.  
For information about configuring bridge mode, see Enable Bridge  
Mode for IPTV Devices on page 215.  
Encapsulation  
Select the encapsulation, as indicated by your ISP:  
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Field  
Description  
•
•
PPPoE (PPP over Ethernet).Your Internet connection uses PPP  
over Ethernet.  
PPPoA (PPP over ATM).Your Internet connection uses PPP over  
ATM.  
Login  
Enter the login name that you use to log in to your Internet service, as  
indicated by your ISP.  
This login name is often an email address.  
Password  
Enter the password that you use to log in to your Internet service, as  
indicated by your ISP.  
Service Name  
Enter the service name that you use to log in to your Internet service,  
as indicated by your ISP.  
Often, a service name is not required.  
Note This field does not display if your selection from the En-  
capsulation menu is PPPoA (PPP over ATM).  
Connection Mode  
Select how the Internet connection functions:  
•
Always On.Once the Internet connection is established, it remains  
active. This is the default setting.  
•
Dial on Demand. When someone attempts to connect to the  
Internet, the Internet connection is established. When the idle  
time-out period expires, the Internet connection is terminated.  
•
Manually Connect.You must connect to the Internet manually  
(see View or Change a TCP/IP Internet Connection on page 249 or  
View or Change a PPPoE or PPPoA Internet Connection on page  
250).  
Idle Timeout (minutes)  
If you select Dial on Demand from the Connection Mode menu, enter  
the idle time-out period in minutes.  
The idle time-out specifies how long the modem router keeps the  
Internet connection active when no one on the network is using the  
Internet connection. The default is 5 minutes. To disable the idle  
time-out, enter 0. (When you disable the idle time-out, the connection  
is not terminated automatically).  
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Field  
Description  
Internet IP Address or IPTV IP Address (depending on your selection in Step 8)  
Get Dynamically from ISP  
Use Static IP Address  
Your ISP uses DHCP to assign your IP address.Your ISP automatically  
assigns these addresses.  
Enter the IP address, IP subnet mask, and gateway IP address that  
your ISP assigned you for static IP address service. The gateway is  
the ISP router to which your modem router connects.  
Domain Name Server (DNS) Address  
The DNS server is used to look up site addresses based on their domain names.  
Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers.Your ISP  
automatically assigns this address.  
Use These DNS Servers  
If you know that your ISP does not automatically transmit DNS  
addresses to the modem router during login, select this option and  
enter the IP address of your ISP primary DNS server. If a secondary  
DNS server address is available, enter it also.  
NAT (Network Address Translation)  
NAT allows computers on your home network to share the modem router Internet connection. NAT  
is enabled by default because it is required in most situations. Select the NAT setting:  
•
Enable. NAT is enabled.This is the default setting. Leave this setting if no reason to disable NAT  
exists.  
•
Disable. NAT is disabled.  
Router MAC Address  
The Ethernet MAC address that the modem router uses on the Internet port. Some ISPs register the  
MAC address of the network interface card in your computer when your account is first opened.They  
accept traffic only from the MAC address of that computer.  
This feature allows your modem router to use your computer’s MAC address (also called cloning).  
Use Default Address  
Use the default MAC address.  
Use Computer MAC Address The modem router captures and uses the MAC address of the computer  
that you are now using.You must use the one computer that is  
registered by the ISP.  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
Field  
Description  
Use This MAC Address  
Enter the MAC address that you want to use. By default, the field  
displays the MAC address of the Internet port.  
14. Click the Apply button.  
Your settings are saved.  
15. Click the Test button to test your Internet connection.  
If the NETGEAR website does not display within one minute, see Troubleshoot the Internet Connection  
on page 299.  
Manually Set Up a VDSL Internet Connection  
You can view or change the modem router’s VDSL Internet connection settings manually. The following  
sections describe the options that are available to you to manually set up the VDSL Internet connection:  
•
•
Specify a VDSL Connection Without a Login Requirement on page 63  
Specify a VDSL Connection with a Login Requirement and PPPoE Service on page 68  
Note Some ISPs require that you register on their website before you can obtain Internet  
service. Follow the directions that your ISP gave you.  
Specify a VDSL Connection Without a Login Requirement  
If you want to manually configure the VDSL connection settings, use the information that your ISP gave  
you to connect to your Internet service. If you cannot find this information, contact your ISP. Entering  
incorrect information might prevent the modem router from connecting to the Internet.  
The modem router provides a virtual Internet interface and a virtual IPTV interface. In most situations,  
you only need to configure the Internet interface. If you use one or more IPTV devices, you might also  
need to configure the IPTV interface. Follow the directions that your ISP gave you.  
Note If you must configure the IPTV interface, first use the following procedure to configure  
the Internet interface. Then, repeat the procedure to configure the IPTV interface.  
To view or specify the settings for a VDSL Internet connection that does not require a login:  
1. Launch an Internet browser from a computer or WiFi device that is connected to the network.  
2. Type http://www.routerlogin.net.  
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Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000  
A login window opens.  
3. Enter the modem router user name and password.  
The user name is admin. The default password is password. The user name and password are  
case-sensitive.  
4. Click the OK button.  
The BASIC Home page displays.  
5. Select Internet.  
The Internet Setup page displays.  
6. From the Select Country menu, select the country in which you use the modem router.  
The Select Country menu is not available in all countries and might be masked out.  
7. From the Select Internet Service Provider menu, select the Internet service provider (ISP) that you  
are using.  
If your ISP is not in the menu, select Other.  
8. Select the virtual interface:  
•
Internet interface. From the menu above the Enable This Interface check box, leave the default  
menu selection at Internet.  
• IPTV interface. From the menu above the Enable This Interface check box, select IPTV.  
9. From the Transfer Mode menu, select VDSL(PTM).  
When you select VDSL(PTM) from the Transfer Mode menu, the only option in the DSL Mode menu  
is VDSL2.  
10. Specify that your ISP does not require you to log in:  
•
If you are configuring the Internet interface, scroll down to the Does your Internet connection require  
a login? section and select the No radio button.  
•
If you are configuring the IPTV interface, scroll down to the Does your IPTV connection require a  
login? section and select the No radio button.  
11. Make sure that the Enable This Interface check box is selected.  
As an example, the following figure shows the settings that display when you configure a VDSL  
connection for the Internet interface.  
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12. Enter the VDSL settings as described in the following table.  
Field  
Description  
Multiplexing Method  
These settings are disabled because they do not apply to aVDSL  
connection.  
VPI  
VCI  
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Field  
Description  
Use VLANID  
Select the Use VLANID check box and enter the VLAN ID, as  
indicated by your ISP.  
A VLAN ID might be required if you subscribe to both Internet  
service and IPTV service. In some unusual situations, a VLAN  
ID is required for VDSL Internet service. If your ISP did not provide  
you with a VLAN ID, leave the Use VLANID check box cleared,  
which is the default setting.  
Priority (0 ~ 7)  
If your ISP provided you with a VLAN ID and a priority value,  
enter the priority value, which is a number from 0 to 7.  
You can enter a priority value only in combination with a VLAN  
ID. If your ISP did not provide you with a priority value, leave the  
default setting (0).  
Bridge Mode  
This setting is an option that applies to the IPTV interface only.  
For information about configuring bridge mode, see Enable Bridge