NEC Video Gaming Accessories NDA 30122 User Manual

ATTENDANT CONSOLE STATISTICS

Operations Manual

NEC America, Inc.

NDA-30122

Revision 1

October, 1999

Stock Number 241667

Download from Www.Somanuals.com. All Manuals Search And Download.

Attendant Console Statistics Operations Manual

CONTENTS

TABLE OF CONTENTS

Page

Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Interface to other OAI Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1 - Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2 - Installation and Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 3 - Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 4 - Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 5 - Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 6 - Report Viewing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 7 - Route Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 8 - Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 9 - Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Appendix - Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Chapter 2 - INSTALLATION & CONFIGURATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Informix Database Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Database Space Creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

After Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

HCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

MCS Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Console Stats Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Component Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Primary Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Database Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Initialize Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

StatLogger Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

StatPatroller Component. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Application Start-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Logging in to Console Stats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

General Key Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Selecting Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Quit Console Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 3 - REPORT FORMATS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using Report Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Report Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Attendant Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Queue Report Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Route and Station Group Reports Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Intervals of Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

NDA-30122 Revision 1

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Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Report Formats Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Attendant, Queue, Route, & Station Report Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adding a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Finding a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Modifying a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Deleting a Report Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Printing a Report Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Chapter 4 - REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Using Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Access to Generated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Generating Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Generating a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Finding a Report (to Generate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Chapter 5 - AUTOMATED REPORT GENERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using Automated Report Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Current Time Interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Automated Report Generation Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Generating Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Set a Report Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Filter an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Modify an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Cancel an Automated Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Print an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 6 - REPORT VIEWING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Report Viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Report Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Attendant Login Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Automated Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Non-Automated Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Report Viewing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Viewing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Viewing an Attendant Login Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Exit Attendant Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Viewing an Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Exit Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Viewing a Non-Automated Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

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Finding Text Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Exit Non-Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 7 - ROUTE GROUPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Using Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Route Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Route Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Adding a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Finding a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Modifying a Route Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Deleting a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Printing a Route Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Chapter 8 - STATION GROUPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Station Groups Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Station Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Adding a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Finding a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Modifying a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Deleting a Station Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Printing a Station Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Chapter 9 - ADMINISTRATION MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using the Administrative Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Database Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Database Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Set Database Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Name Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Install Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Remove Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Build Database Indexes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Erase Database Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Display Table Count. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Update System Catalog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Informix dbaccess Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Log File Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Log File Display Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Menu Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Menu Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Report Generator Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

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CONTENTS

Attendant Console Statistics Operations Manual

Page

Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Statistic Logger Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Patroller Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

UNIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Enter UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Exit UNIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Appendix - EXAMPLE REPORTS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1

Attendant Login Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1

Attendant Current Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A1

Attendant Current Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Attendant Daily Calls Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Attendant Daily Times Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Queue Current Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3

Queue Daily Inbound Calls Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3

Queue Daily Inbound Wait Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A3

Queue Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4

Route Current Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4

Route Daily Outbound Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A4

Station Daily Outbound Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5

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Attendant Console Statistics Operations Manual

FIGURES

Page

LIST OF FIGURES

Figure

Title

2-1

3-1

3-2

3-3

3-4

3-5

3-6

3-7

3-8

3-9

3-10

3-11

3-12

Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Main Menu - Report Formats Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Report Formats Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Add A Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Example Queue Reports Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Example Route Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Modify A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Example Station Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Delete a Report Format Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Example Attendant Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Print Formats Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

4-1

4-2

4-3

4-4

Main Menu - Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Generate a Report Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Find A Report Format Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

5-1

5-2

5-3

5-4

5-5

5-6

5-7

Main Menu - Automated Report Generation Selection . . . . . . . . . . . . . . . . . . . . . . . . 48

Automated Report Generation Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Set a Report Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Filter Events Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Modify An Automated Report Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Cancel An Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Print Schedule Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

6-1

6-2

6-3

6-4

6-5

6-6

6-7

6-8

Main Menu - Report Viewing Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Report Viewing Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

View Attendant Login Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

View Report Screen (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

View Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

View Reports Screen (Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Non-Automated Reports Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

View Reports Screen (Non-Automated) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

7-1

7-2

7-3

7-4

7-5

7-6

7-7

Main Menu - Route Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Route Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Add a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Find A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Modify A Route Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Delete a Route Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Print Route Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

8-1

8-2

Main Menu - Station Groups Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Station Groups Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

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FIGURES

Figure

Attendant Console Statistics Operations Manual

Page

Title

8-3

8-4

8-5

8-6

8-7

Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Find A Station Group Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Modify A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Delete a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Print Station Groups Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

9-1

9-2

9-3

9-4

9-5

9-6

9-7

9-8

Administration Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Database Administration Menu Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Install Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Remove Database Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Build Database Indices Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Erase Database Indices Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Display Table Count Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Update System Catalog Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Log File Display Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Menu Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Menu Log File Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Report Generator Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Report Generator Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Statistic Logger Log Files Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Statistic Logger Log Files Data Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Patroller Log Files Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Patroller Log Files Data Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

9-9

9-10

9-11

9-12

9-13

9-14

9-15

9-16

9-17

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Attendant Console Statistics Operations Manual

INTRODUCTION

Chapter 1 INTRODUCTION

This manual provides the information needed to configure and operate the

Attendant Console Statistics software application.

What is Attendant Console Statistics?

Overview

Attendant Console Statistics (Console Stats) is an application that collects data

from Attendant Console call processing and produces statistical reports for display

or printing. Console Stats may be used as a stand-alone product or as a supplement

to the Hospitality Center System (HCS) or Medical Center System (MCS)

applications.

Console Stats provides options for design and generation of any number of reports

from a variety of available statistics for attendant call processing and attendant

queue activity. Reports can also be designed and generated for trunk route group

and station group activity. The statistics can be calculated by the hour, day, or for

the current day, up until the current time.

The design process involves naming the report, selecting the statistics it is to

contain, and naming the time interval by which those statistics are to be calculated.

Once formatted, a report can be generated from the Main Menu to reflect statistics

calculated from call processing data collected during a previous time period or

scheduled for automatic generation either once in the future or on a recurring basis

(i.e., Monday morning at 1:00 a.m., every week and month of the year). Report data

is collected for a configurable length of time.

The list of statistics available through Console Stats during report formatting is

extensive and includes totals, percentages, ranges, and averages calculated from

such things as number and types of calls queued and answered, connected and idle

periods, calls waiting in queue for available operators, and abandoned calls.

Console Stats retains all saved reports (whether formatted and generated through

the menus or routinely produced by Console Stats) for a configurable period during

which time they can be displayed and printed from a Main Menu option.

Interface to other OAI Applications

Console Stats requires an external application to act as an Event Collector. The

figure on the following page illustrates how the Console Stats components

interface with other OAI applications.

MCS and HCS applications may be configured to collect events for Console Stats,

or the Attendant Monitor application may be used when attendant consoles are

used in a stand-alone environment.

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INTRODUCTION

Attendant Console Statistics Operations Manual

Console Statistics Components

Event Collector

Automated

Report

Generator

Reports

MCS

Logger

HCS

Administrator

Informix

Database

Attendant

Monitor

The Event Collector detects events generated by the attendants and the PBX, then

sends messages to the Console Stats Logger application. The Logger parses the

messages and saves the statistic data in an Informix Database.

The data in the Informix Database is used by the Console Stats Administrator and

Automated Report Generator applications to build reports, that can be viewed or

printed by the Administrator application.

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Attendant Console Statistics Operations Manual

INTRODUCTION

How To Use This Manual

This manual describes the various screens, windows and functions for the

configuration and operation of Console Stats. Examples of displayed screens and

step-by-step procedures are shown in the following chapters. The procedural steps

to perform a given task (Adding a Report Format) are given in sequence and

marked as shown below:

Step 1:

From the Main Menu, select...

Manual

Chapter 1 - Introduction

Organization

This chapter details how to use this manual, the actual manual organization, and an

overview of the Console Stats application.

Chapter 2 - Installation and Configuration

Chapter 2 describes how to install and configure the application, along with the key

usage conventions, main menu screen, and an overview of the main menu

functions.

Chapter 3 - Report Formats

Report Formats describes the available statistics for report formats. All screens and

procedures for adding new report formats, modifying formats, deleting formats, or

printing reports are described.

Chapter 4 - Report Generation

This chapter describes the screens and all procedures for generating a report.

Chapter 5 - Automated Report Generation

Chapter 5 describes the screens and all procedures for configuring an Automated

Generated report.

Chapter 6 - Report Viewing

This chapter describes the procedures for viewing reports.

Chapter 7 - Route Groups

Chapter 7 describes the screens and procedures for adding new trunk route groups,

and modifying, deleting, or printing groups information.

Chapter 8 - Station Groups

This chapter describes the screens and procedures for adding new station groups,

and modifying, deleting, or printing groups information.

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INTRODUCTION

Attendant Console Statistics Operations Manual

Manual

Chapter 9 - Administration Menu

Organization

(Cont.)

Chapter 9 describes special functions and their procedures available at the Console

Stats Administration Menu.

Appendix - Example Reports

The appendix shows selected example reports and formats that can be generated.

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Chapter 2 INSTALLATION & CONFIGURATION

This chapter provides a step-by-step description of the installation, configuration,

and Main Menu functions for Console Stats. Before proceeding with the

configuration, ensure that the SCO UNIX operating system and the Applications

Manager (APM) platform software are installed on the system.

The Applications Manager Operations Manual provides detailed instructions for

using the APM menus and for completing the data entry screens illustrated in this

manual. NEAX2400 IMS system manuals provide the procedures for making the

data assignments at the NEAX MAT.

Before Installation

Before installing Console Stats, the following two procedures must be performed:

Informix Database

Installation

The Informix On-Line database application must be installed on the UAP before

Console Stats can run. Since the installation scripts will attempt to create the

application database, it is a good idea to install Informix before installing Console

Stats. Informix may already be installed if one of the following is true:

•

HCS or MCS is currently installed and running

The UAP is a UAP2000 or UAP3000

If Informix is not installed, Console Statistics can still be installed on the UAP, but

it will not run until Informix is installed and the application database is created

using the Console Statistics Administration utility (See Chapter 9 of this manual).

Database Space

Creation

After the Informix On-Line database has been installed, the Console Stats database

space must be created using the Informix tbmonitor utility. The database space

must contain at least 400 MB of free space.

If HCS or MCS is currently installed, the “atcsspace” or “mcsspace” database

spaces may also be used by Console Stats if there is enough free space; otherwise,

use the Informix tbmonitor to create a new database space with the name

“statsdbspace”. Remember the database space name (“statsdbspace, “atcsspace”,

“mcsspace”, etc.) as the installation scripts will prompt for it later.

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Installation Procedure

This section describes the procedures to install the Attendant Console Statistics

application software. Follow the procedure below to install the software.

Note:

Some keyboards use a marked Return key for the carriage return function. Other

keyboards mark this function key as Enter. The installation procedure will iden-

tify this function as Return (Enter). When the procedure indicates, use the appro-

priate marked key on your particular keyboard.

To begin the Console Stats software

installation, type apmadm at the UNIX

password:

(If your “apmadm” account requires a

password, enter the “apmadm”

password at the subsequent password

prompt.)

NEC America

APM Administration

Wed - Oct 31, 1996

APM Administration Main Menu.

APM Platform Release Rel2.3 (May 22, 1996)

Type ’i’ in the “Enter Option: [ ]” field

to select “Installation of Applications/

Packages” and press Enter.

Main Menu

APM

Debug Facilities

Halt APM System

File Archive

Note:

The APM Platform release and date

Installation of Applications/Packages

may vary from this example.

PBX Simulator

Removal of Packages

Start-up APM System

Logout

UNIX

Enter Option: [i]

APM Status: ACTIVE

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

NEC America

APM Administration

Wed - Oct 31, 1996

Console Stats is an application. When

prompted for the package to be

installed, type ’applications’ and press

Enter.

Installation of Applications/Packages

Available Packages are:

applications asl mtl tcpip

Enter Package to be installed: applications

uapname

uucp

x25

NEC America

APM Administration

Wed - Oct 31, 1996

You are asked to select the installation

media. Type ’F’ for “Floppy Disk

Device” and press Enter.

Installation of Applications/Packages

Available Packages are:

Note:

will be a 3.5 inch type.

The standard Floppy Disk Device

applications

asl

mtl

tcpip

uapname

uucp

x25

Enter Package to be installed: applications

Release Media Devices are:

(F)loppy Disk Device

(C)artridge Tape Device

Enter Release Media Device: F

Next, you are requested to insert the

Attendant Console Statistics

installation diskette in the Floppy Disk

Device.

Install Procedure

Installing from /dev/fd0

Insert OAI Application/Update Release Media #1

Enter <Return> to continue:

Insert the diskette and press Enter to

continue.

Note:

The Attendant Console Statistics

installation diskette will be a 3.5 inch type.

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

The screen displays the files as they are

loaded from the media. Some files may

scroll off the screen, until all the files

from the diskette have been processed.

Install Procedure

Installing from /dev/fd0

Insert OAI Application/Update Release Media #1

Enter <Return> to continue:

Copying ........

tar: blocksize = 20

x oai/app/consoleStats/install/etc/updstats.Z, 112163 bytes, 220 tape blocks

x oai/app/consoleStats/install/etc/swpcall.Z, 115463 bytes, 226 tape blocks

x oai/app/consoleStats/install/etc/swpattl.Z, 114652 bytes, 224 tape blocks

x oai/app/consoleStats/install/bluebars1.Z, 562 bytes, 2 tape blocks

x oai/app/consoleStats/install/bluebars2.Z, 343 bytes, 1 tape blocks

You are asked if all of the application

release media (diskettes) have been

processed. Type ’n’ for any additional

diskettes for Console Stats. When all

diskettes have been loaded, type ’y’

(yes) and press Enter.

x oai/app/consoleStats/install/stats_ins.Z, 5263 bytes, 11 tape blocks

x oai/app/consoleStats/install/createAccounts.Z, 947 bytes, 2 tape blocks

x oai/app/consoleStats.ins, 2050 bytes, 5 tape blocks

x oai/chksum_app, 5259 bytes, 11 tape blocks

Note:

The number of bytes, tape blocks,

Has all release media been loaded [y or n] ? y

and/or files may vary from this example.

APM installation begins, processing all

of the Console Stats installation files

and checking them for correctness. The

screen indicates the status of this

installation.

OAI Platform is at revision 5 for machine i386 (May 22 1996 Rel2.3)

consoleStats

Revision: 6machine type: i386

Version: Ver3.1.0

Processing, please wait...

Validating installed files

..............

Validation Completed

Note:

Some revisions and dates may vary

from this example.

Looking for installation scripts

Installing the Release Files

Processing files

NEC America

Console Statistics

Wed - Oct 31,1996

Select the installation option for

Console Stats. For a new installation,

type ’I’ and press Enter. The

Installation Options

installation of files will now begin.

[I]nstall

[U]pgrade

If performing an upgrade, type U and

press Enter. If you wish to Cancel the

installation at this time, type ’C’ and

press Enter.

[C]ancel Installation

Enter Option

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

NEC America

Console Statistics

Wed - Oct 31,1996

Screen messages show the installation

and backup directories being installed.

Creating installation directories

Creating backup directories

NEC America

Console Statistics

Wed - Oct 31,1996

For Console Stats installation, certain

files must be modified that require

“root” privileges.

Super User (root) privileges are required to create the Console Statistics

user accounts.

Please enter the Super User Password:

Type your “root” password and press

Enter to continue the installation.

Various messages will show the

progress of the installation.

Removing the old Console Statistics user accounts...

Creating the stats user account...

Deleting the password for user: stats

Password change is forced for stats.

Creating the statsadm user account...

Deleting the password for user: statsadm

Password change is forced for statsadm.

Note:

An incorrect password entry will

cancel the install and return you to the APM

Administration Main Menu.

Configuring Informix to go on-line when the system is booted...

Installing the ansi_nec terminal information...

NEC America

Console Statistics

Wed - Oct 31,1996

Status messages show the installation of

various files.

Installing login scripts...

Installing APM database files...

Installing config files...

Installing executable files...

Updating APM Configuration files...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

NEC America

Console Statistics

Wed - Oct 31,1996

Status messages show the installation

and configuration of the first Console

Stats main component.

Configuring StatLogger

autocfg running...

At the prompt, press Enter to continue

autocfg: StatLogger

application configured.

the installation.

autocfg terminated normally.

Press Return to continue installation

NEC America

Console Statistics

Wed - Oct 31,1996

Status messages show the installation

and configuration of the second

Console Stats main component.

Configuring StatPatroller

autocfg running...

At the prompt, press Enter to continue

autocfg: StatPatroller

application configured.

the installation.

autocfg terminated normally.

Press Return to continue installation

NEC America

Console Statistics

Wed - Oct 31,1996

Read this screen message carefully.

The Console Statistics Informix database may be installed now if an Informix

database space has been created. This may be an existing database space used

by other applications, or a new space dedicated to Console Statistics. If the

database does not exist at this time, type ’N’ when prompted below. The

Console Statistics Informix database can be created later using the Informix

tbmonitor utility to create the database space, and then using the Console

Statistics Administration utility to create the database and build the

indices.

At the prompt, type ’y’ or ’n’ and press

Enter.

WARNING: If an Informix database already exists for Console Statistics, it

will be destroyed before the new database is installed, and all

data will be lost.

Do you want to install the Console Statistics Informix database now? (y/n)

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INSTALLATION & CONFIGURATION

NEC America

Console Statistics

Wed - Oct 31,1996

If HCS or MCS is currently installed,

the ’atcsspace’ or ’mcsspace’ database

spaces may also be used by Console

Stats-- if there is enough free space.

Please enter the Informix database space name: [statsdbspace]

You entered [statsdbspace], is this correct (y/n)

If not, type the Console Stats default

database space name ’statsdbspace’

and press Enter.

At the prompt, verify the database space

name. If correct, type ’y’ and press

Enter.

NEC America

Console Statistics

Wed - Oct 31,1996

Ensure there is no existing Console

Stats database or that the existing

database has been backed-up before

proceeding.

Ready to install Console Statistics Database in statsdbspace

WARNING: If an Informix database already exists for Console Statistics, it

will be destroyed before the new database is installed, and all

data will be lost.

At the prompt, type ’y’ and press Enter

to continue.

Do you want to continue? (y/n)

NEC America

Console Statistics

Wed - Oct 31,1996

Status messages show the installation of

the new database.

Removing the old Console Statistics Informix database...

Installing the new Console Statistics Infomrix database...

Building the Console Statistics Informix database indices...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

NEC America

Console Statistics

Wed - Oct 31,1996

Status messages show the progress of

the Console Stats installation. When all

files have been set-up by the installer,

the Console Stats installation is

complete.

Setting up info files...

Old files saved in /tmp/stats0, the system deletes these after 7 days.

Apm should now be Terminated and then Re-Initialized and the appropriate

Console Statistics APM Database files should be modified.

Press Enter to exit this screen and

return to the APM Main Menu.

Installation Complete.

Press Return

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

After Installation

The Console Stats application can be used with the Hospitality Center System

(HCS) or Medical Center System (MCS) applications. If Console Stats is to be used

with either of these applications, perform the following steps as appropriate:

HCS Configuration

If HCS is to be used with Console Statistics, then HCS must be configured as

follows:

Step 1:

Halt all HCS applications.

Step 2:

Add the following line to “/oai/app/hcs/cfg/Matcsii.cfg”:

/oai/app/stats/cfg/api.cfg

Step 3:

Create a file called “/oai/app/hcs/cfg/Mserver.cfg” and insert the

following line:

/oai/app/stats/cfg/api.cfg

Step 4:

Use the APM Administrator to set the User Defined #13 value of all

HCS_ServerX applications (HCS_Server1, HCS_Server2, etc.) to the

following:

/oai/app/hcs/cfg/Mserver.cfg

Step 5:

Restart all HCS applications.

MCS Configuration

If MCS is to be used with Console Statistics, then MCS must be configured

as follows:

Step 1:

Halt all MCS applications.

Step 2:

Add the following line to “/oai/app/mcs/menus/Mcs.cfg”:

/oai/app/stats/cfg/api.cfg

Step 3:

Create a file called “/oai/app/mcs/menus/Mserver.cfg” and insert the

following line:

/oai/app/stats/cfg/api.cfg

Continue to Steps 4 and 5 on the next page...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

MCSConfiguration

(Cont.)

Step 4:

Use the APM Administrator to set the User Defined #10 value of all

Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the

following:

/oai/app/mcs/menus/Mserver.cfg

Step 5:

Restart all MCS applications.

Proceed to the next page to configure the APM and various components...

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Application Configuration

Since Console Stats is internally supported by the APM, its two components must

be configured in the APM environment. This section provides the information that

must be entered into the APM configuration file.

Console Stats is set-up in the APM system using the Add function of the

Application Configuration option on the APM System Administration menu.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

APM System

Configuration

Follow the steps to configure the APM system for Console Stats.

Step 1:

Step 2:

Step 3:

Enter the APM option from the APM Platform Management menu.

Enter the System Administrator password at the APM password screen.

Select the Application Configuration option from the System

Administration menu.

Console Stats

Console Stats has two components that must be configured through the APM.

Components

StatPatroller – Clears the database of old records, clears directories of old

reports and old log files, and date-stamps the log files.

StatLogger

–

Logs attendant on-line, off-line, login, and logout messages. It

also logs call messages — incoming, answer, abandon, recall,

and release. Messages are logged in the Informix database.

Proceed to the next page to define these components...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Component

Define the two components exactly as shown in the table:

Characteristics

Characteristic

OAI Application

StatPatroller

StatLogger

CRT Application

Communication Queue

Parameter

Definition

OAI Application

Whether (Yes or No) the component communicates

with the NEAX2400 using OAI processes.

CRT Application

Whether (Yes or No) the component runs on the same

screen as the APM, rendering the APM temporarily

inaccessible.

Communication Queue

Whether (Yes or No) the component needs an IPC

queue to communicate with other processes.

Proceed to the next page to set the Primary Configuration Parameters...

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Primary

Configuration

Parameters

From the APM Configuration Entry screen, configure each component as follows.

All parameters marked with asterisks (*) should be entered exactly as shown. The

rest of the entries in the table below are just examples.

StatPatroller

Values

StatLogger

Values

Parameter

Application Name

StatPatroller

StatLogger

Executable Filename*

Group*

/oai/app/stats/bin/patroller

/oai/app/stats/bin/logger

STATS

I(gnore)

N(o)

STATS

I(gnore)

N(o)

Response Mode*

Initialization Batch

Termination Mode*

Standard Output

Number of Restarts

Queue Key

T(erminate)

/dev/null

M(essage)

/dev/null

112

Parameter

Definition

Application Name

The name to be displayed in the APM menus. This name

is displayed as it is entered here — i.e., capital letters,

lowercase, etc.

Executable Filename* The path name of the executable file.

Group*

The group that the component belongs to. Make no entry.

Response Mode*

The action that the APM is to take with the component

should a member of the group terminate.

Initialization Batch

Whether (Yes or No) the component is to be initialized

automatically when the OAI system is initialized.

Termination Mode*

Standard Output

How the APM is to notify the component to terminate.

Where any output is sent.

Number of Restarts

How many times the APM may restart the component

after it terminates in error.

Queue Key

The interprocess communication key by which the

component communicates with other processes.

This completes the configuration of Console Stats into the APM.

Proceed to the next page to review database support for Console Stats...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Database Support

Console Stats requires one database of its own in the APM. The Console Stats

database (statcfg) was loaded during software installation from the release media

and contains default field entries, most of which should not be changed without

first consulting an NEC representative. The statcfg database structure and contents

are described in the table below:

App. File

Definition

(Statcfg)

Master

Database

(statcfg)

Master File Definition

(statcfg)

Field Name

Type

Size

Min.

Max.

Data Type

Default Entry

Value Value

Automated Reports Dir

Non-Automated Reports Dir

ASCII

/oai/log/stats/arpts

/oai/log/stats/narpts

ASCII

/oai/log/stats/lrpts

Log Directory

ASCII

/oai/log/stats

Report Generator Process

Database Name

ASCII

/oai/app/stats/bin/rptgen

ASCII

statsdb

365

Max Days to Keep Records

Max DB Records to Query

Attendant Statistics

730

Short Integer

ASCII

Call Queue Statistics

ASCII

The only field in this database whose entry should be changed is the Max Days to

Keep Records. This value reflects the number of days for which attendant data is

maintained in the database and can be any number of days, from 1 to 730. If you

need to change this value, use the Database Administration option on the APM

System Administration Menu. Refer to the APM Operations Manual for more

detailed instructions.

Proceed to the next page to initialize the Console Stats components...

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Initialize

The two Console Stats components must be initialized from the APM as follows:

Components

StatLogger Component

Follow the steps below to initialize the StatLogger component:

Step 1:

Step 2:

On the APM System Operations Menu, select the Non-CRT

Application Control option.

Use the Initialize command to start up the “StatLogger” component.

StatPatroller Component

Follow the steps below to initialize the StatPatroller component:

Step 1:

Step 2:

Step 3:

On the APM System Administration Menu, select Control Options.

On the Application Selection screen, select StatPatroller.

On the Application Control Options screen, create a schedule for

StatPatroller to automatically initialize every midnight by making the

following entries:

Minute (0-59):

Hour of Day (0-23):

Day of Month (1-31):

Month of Year (1-12):

Day of Week (0-6):

This completes all the application configuration.

Proceed to the next page to start-up the Console Stats application...

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Application Start-Up

Logging in to

Console Stats

The Console Stats application executes on a UAP (User Application Processor).

From the UAP terminal, follow the steps below to login and start Console Stats:

Step 1:

At the Login: prompt, type ’stats’ (lower case) and press Enter.

If the system is configured for a password, a password prompt will be dis-

played. Type your password at the prompt and press Enter.

Step 2:

The Console Stats application will start and display the Main Menu

screen. See Figure 2-1.

General Key Use

Throughout Console Stats, the keys shown in the table will produce the associated

action:

Key

Enter or Return

Action

Accept a chosen selection or field entry

Exit the current screen or window

Escape

Tab

Move to the next field on the screen or window

Move to the previous field on the screen or window

Back Tab

Down Arrow

• Move down one line in a scrolling window or selection list

• Move to the next field on the screen or window

Up Arrow

• Move up one line in a scrolling window or selection list

• Move to the next field on the screen or window

Left Arrow

Right Arrow

Backspace

Delete

Move left one character in a field

Move right one character field

Move left one character in a field, then delete the character

Delete the current character in a field

Home

• Move to the first character in a field

• Move to the first line in a scrolling window

End

• Move to the last character in a field

• Move to the last line in a scrolling window

Page Up

Move up one page in a scrolling window

Move down one page in a scrolling window

Page Down

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Main Menu

Following the Console Stats login, the Console Stats Main Menu will be displayed

(Figure 2-1).

Figure 2-1 Main Menu Screen

Console Stats call processing reports can be designed with statistics to be computed

by hour or by day over a definable range of time or for today only. For example,

Console Stats can calculate the amount of time out of every hour that all logged-in

and active attendants spent talking to callers over the past week. The format for this

report would contain these settings:

Time Interval:

Statistic:

Hourly

Total Talk Time

The range of time set for this formatted report when it is being generated on August

17, 1999 would look like this:

Starting Date:

Starting Time:

Ending Date:

Ending Time:

08/17/1999

08:00 AM

08/10/1999

08:00 AM

The Console Stats Main Menu shows the sequential approach to report production.

•

The first step is to create a format the report, giving it a name and identifier (for

storage and retrieval), naming the interval by which its statistics are calculated

(e.g., by hour), and naming the specific statistics that are to be calculated from

call processing data.

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Main Menu (Cont.)

•

The second step is to generate the formatted report or schedule it for automatic

generation. Generating the report involves naming the range of time over which

the formatted statistics are to be calculated from the call processing data

collected for that time (for instance, over the past three days) and showing

whether the report is to be displayed, printed, and/or saved. Scheduling

automatic report generation involves naming a time at which the formatted

report will be generated, either once or on a recurring basis.

Lastly, formatted and generated reports can be viewed and printed.

Main Menu

Options

This sequence (described above) to produce a report is reflected in the Main Menu

(Figure 2-1) options.

•

Report Formats

–

Create formats for reports of statistics calculated by

attendant or by the types of calls that are queued for and

by attendants.

•

Report Generation – Generate a formatted report of statistics calculated from

call processing data collected before. Note that reports

formatted with a Current interval can only be generated

through this option. They cannot be scheduled for

automatic generation.

•

Automated Report – Schedule the specific time at which a formatted

Generation

report is automatically generated once or on a recurring

basis. Note that only reports formatted for statistics

calculated by the hour and by the day

can be scheduled for automatic generation.

•

Report Viewing – Display existing attendant login, automated and non-

automated reports for viewing and printing.

Route Groups

– Create trunk route groups

Station Groups – Create station groups

These option selections and their functions are described in detail in other chapters

of this manual. Refer to the following:

•

Report Formats

– See Chapter 3

Report Generation – See Chapter 4

Automated Report – See Chapter 5

Generation

•

Report Viewing

Route Groups

Station Groups

– See Chapter 6

– See Chapter 7

– See Chapter 8

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Attendant Console Statistics Operations Manual

INSTALLATION & CONFIGURATION

Selecting Menu

Options

Select menu options from the screen using the Up and Down arrow keys to

highlight the desired function. Each menu selection can also be selected by a

specific “Hot Key” character, displayed in Bold.

For example: Report Formats

Report Viewing

Typing F will select Report Formats function, and V will select the Report Viewing

function. Look for the Hot Keys on each menu screen.

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INSTALLATION & CONFIGURATION

Attendant Console Statistics Operations Manual

Quit

Console Stats

Follow the steps to quit the Console Stats application:

Step 1:

Step 2:

Go to the Console Stats Main Menu (Figure 2-1).

Use the UP and DOWN arrow keys to select Quit from the menu and

press Enter.

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Chapter 3 REPORT FORMATS

The Report Formats option from the Console Stats Main Menu provides options

to define new report formats; and find, modify, delete, and print existing reports.

All display screens, windows, menus and procedures are described in the following

sections of this chapter.

Using Report Formats

Use the Report Formats option to design reports for attendant activity (Attendant

Reports) or for specific types of calls that are queued for and by attendants (Queue

Reports). Report formats can also be designed for Route Groups and Station

Groups. Each type of report (Attendant, Queue, Route Group, Station Group)

contains a standard set of statistical data that can be generated.

Report Statistics

Attendant Report Statistics

Attendant reports can contain statistics specific to Attendant call handling.

Statistic

Description

Inbound Calls Answered

Inbound Talk Time

Total number of inbound calls that were answered by the attendant, including recalls.

The total time that the attendant was connected to inbound callers.

Inbound Talk Percentage

Inbound Average Duration

Inbound Minimum Duration

Inbound Maximum Duration

Outbound Calls Placed

Outbound Talk Time

The percentage of total time that the attendant spent logged in and connected to inbound callers.

The average time that the attendant spent connected to an inbound caller.

The shortest time that the attendant spent connected to an inbound caller.

The longest time that the attendant spent connected to an inbound caller.

Total number of outbound calls that were placed by the attendant.

The total time that the attendant was connected to outbound calls.

Outbound Talk Percentage

Outbound Average Duration

Outbound Minimum Duration

The percentage of total time that the attendant spent connected to an outbound caller.

The average time that the attendant spent connected to an outbound caller.

The shortest time that the attendant spent connected to an outbound caller.

Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.

Idle Time

The total time that the attendant was logged in but not connected to an inbound or outbound call.

Idle Percentage

The percentage of total time that the attendant spent logged in and not connected to an inbound or

outbound call.

Idle Average Duration

Idle Minimum Duration

Idle Maximum Duration

The average time that the attendant spent logged in but not connected to an inbound or outbound

call.

The shortest time that the attendant spent logged in but not connected to an inbound or outbound

call.

The longest time that the attendant spent logged in but not connected to an inbound or outbound

call.

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Using Report Formats (Cont.)

Queue Report Statistics

Queue Reports can contain statistics specific to the attendant call queue. Statistics

are available for the following types of calls: Internal, external, attendant transfers,

station transfers, held camp calls and those that time out, paged calls, parked calls

and those that time out, held calls and those that time out, no-answer calls that time

out, off-hook alarms, Common Control Switching Arrangement (CCSA), foreign

exchange, tie trunks, Wide Area Telephone Service (WATS), priority, forwarded,

and vacant. These statistics are described in the following table:

Statistic

Description

Inbound Calls Received

Inbound Calls Answered

Inbound Calls Abandoned

Total number of inbound calls that were received.

Total number of inbound calls that were answered.

Total number of inbound calls that were abandoned before they were answered.

Inbound Percentage Answered The percentage of inbound calls that were answered.

Inbound Percentage

Abandoned

The percentage of inbound calls that were abandoned before they were answered.

Inbound Average Wait Time

The average time a caller had to wait before the call was answered, the caller abandoned, or it was

recalled to another queue.

Inbound Minimum Wait Time

The shortest time a caller had to wait before the call was answered, the caller abandoned, or it was

recalled to another queue.

Inbound Maximum Wait Time The longest time a caller had to wait before the call was answered, the caller abandoned, or it was

recalled to another queue.

Outbound Calls Placed

Total number of outbound calls that were placed by the attendant.

Outbound Average Duration

Outbound Minimum Duration

The average time that the attendant spent connected to an outbound caller.

The shortest time that the attendant spent connected to an outbound caller.

Outbound Maximum Duration The longest time that the attendant spent connected to an outbound caller.

Route and Station Group Reports Statistics

Route and Station Group reports statistics are specific to outbound trunk and

station operations.

Outbound Calls Placed

Total number of outbound calls that were placed by all attendants to routes (in the specified route

group) or to stations (in the specified station group).

Outbound Average Duration

Outbound Minimum Duration

The average time that all attendants spent connected to an outbound caller over routes (in the

specified route group) or over stations (in the specified station group).

The shortest time that all attendants spent connected to an outbound caller over routes (in the

specified route group) or over stations (in the specified station group).

Outbound Maximum Duration The longest time that all attendants spent connected to an outbound caller over routes (in the

specified route group) or over stations (in the specified station group).

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Using Report Formats (Cont.)

Intervals of

Statistics

Every report format must include the interval during which the statistics are

calculated. The interval can be designated as hourly, daily, or the current day and

does not include the specific dates or times. Those are named when the report is

actually generated (See Report Generation option on the Console Stats main

menu).

•

Hourly - Hourly reports calculate statistics every hour for every attendant or

queue during the time period shown in report generations.

Daily - Daily reports calculate statistics for every attendant or queue during the

day shown in report generation.

Current - Current reports calculate statistics every hour for every attendant or

queue for today, from the given starting time until the present time.

Example Reports

See Appendix A of this manual for selected example reports and formats.

Procedure

Overview

The overall sequence for designing a report is the following:

•

Create a report format by choosing statistical data that the report is to contain

and placing that data into the sequence in which it is to appear.

Specify a time period over which the data is to be generated -- daily, hourly, or

for today only.

When a report format is complete, the report can be generated for a set period

of time using either the Report Generation or the Automated Report

Generation options on the Main Menu (see Chapters 4 and 5).

Existing report formats can be modified, deleted, viewed, and printed. The specific

step-by-step procedures for all these functions are described in the following

sections of this chapter.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Report Formats Menu

Step 1:

From the Console Stats Main Menu (Figure 3-1), use the Up and DOWN

arrow keys to highlight to select the Report Formats option and press

Enter.

Figure 3-1 Main Menu - Report Formats Selection

Step 2:

The Report Formats menu screen will be displayed (Figure 3-2). The

Report Formats screen options are described in detail in the following

sections of this chapter.

Figure 3-2 Report Formats Screen

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats

The overall procedures for creating, finding, modifying, deleting, and printing

report formats are identical for each type of report. In the following procedures,

make the appropriate menu selection (where indicated) for the type of report format

desired.

Adding a Report

Format

This procedure will create a new report format. Follow the steps to add a format:

Step 1:

From the Console Stats Main Menu (Figure 3-1), select the Report

Formats option and press Enter. The Report Formats menu screen

(Figure 3-2) will be displayed

Step 2:

From the Report Formats menu (Figure 3-2), select the desired type of

report (Attendant, Queue, Route, Station) option and press Enter. The

associated screen will be displayed (Figure 3-3).

Figure 3-3 Example Attendant Reports Screen

Note:

The specific reports screen shows all existing reports in the left window. The right

window shows the current detail settings for the report highlighted in the left win-

dow.

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

Adding a Report

Format (Cont.)

Step 3:

Use the Tab key to select the Add option at the bottom of the screen and

press Enter. The Add a Report Format window will be displayed (Figure

3-4).

Figure 3-4 Add A Report Format Window

Step 4:

Step 5:

Enter a unique name (using up to 35 characters) that will identify the

report format in the Report Title field, and press Enter.

The Time Interval field defines the time period duration which data will

be collected for the report. A pop-up window will display listing the

values Hourly, Daily, and Current. Using the UP and DOWN arrow

keys, highlight to select the desired interval and press Enter.

Step 6:

Enter a unique four-character ID in the Report Identifier field and press

Enter. Console Stats combines this ID with the ending month, day, and

hour for any report generated from this format to build the filename under

which it is saved.

Step 7:

Step 8:

When the Statistic 1 field is selected, a pop-up window lists the four

types of statistics (None, Inbound, Outbound, Idle). Using the UP and

DOWN arrow keys, highlight to select the desired type and press Enter.

A second pop-up window now lists the statistic values associated with the

selected type from Step 7. Only the statistic values for the selected type

(None, Inbound, Outbound, Idle) will be listed in the window. Use the UP

and DOWN arrow keys to move the highlight bar to the desired statistic

value and press Enter. The selected statistic will be displayed in the

Statistic 1 field and another pop-up window will be displayed.

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats (Cont.)

Adding a Report

Format (Cont.)

Step 9:

From the pop-up window, highlight to select the second report statistic

type for the Statistic 2 field and press Enter. Continue the selection

through all desired remaining report statistic fields.

Step 10:

When all desired statistics have been added to the report, select None

from the statistic type pop-up window and press Enter.

Note:

The None option can be selected at any time when all desired statistics have been

chosen for the report. When the None option is selected all remaining Statistic

fields will show None.

This report format can be cleared at anytime by selecting the Clear option at the

bottom of the window. Using the Tab key, select the Clear option and press Enter.

All fields will be cleared on the Add a Report Format window.

Step 11:

Use the Tab key to select the Ok option at the bottom of the window and

press Enter to save this report format.

If more report formats are to be added, repeat Steps 4-10.

Step 12:

If finished with the Add a Report Format function, use the Tab key to

select the Exit option at the bottom of the window and press Enter to

return to the specific reports screen (Figure 3-3).

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

Finding a Report

Format

This procedure will find an existing report format. Follow the steps to find a

format:

Step 1:

From the Console Stats Main Menu (Figure 3-1), select the Report

Formats option and press Enter. The Report Formats menu screen

(Figure 3-2) will be displayed

Step 2:

From the Report Formats menu (Figure 3-2), select the desired type of

report (Attendant, Queue, Route, Station) option and press Enter. The

associated screen will be displayed (Figure 3-5).

Figure 3-5 Example Queue Reports Screen

Note:

The specific reports screen shows all existing reports in the left window. The right

window shows the current detail settings for the report highlighted in the left win-

dow.

Continue to Step 3 on the next page...

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REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats (Cont.)

Finding a Report

Format (Cont.)

Step 3:

Use the Tab key to select the Find option at the bottom of the screen and

press Enter. The Find a Report Format window will be displayed (Figure

3-6).

Figure 3-6 Find A Report Format Window

Step 4:

At the Find By field, use the UP and DOWN arrow keys to select either

Title or Identifier from the pop-up window and press Enter.

If Title is selected, the Title field will be displayed. Enter the report title

to be found. The * character may be used as a wildcard at the end of the

string (Example: “Bob*” will find the first report with a title that contains

“Bob” as the first three characters of the report title).

If Identifier is selected, the Identifier field will be displayed. Enter the

report identifier to be found.

Step 5:

When the Title or Identifier has been entered, use the Tab key to select

the Ok option at the bottom of the screen and press Enter. A search will

now begin for the specified report.

If a match is found, the Find a Report Format window is popped

down.The Attendant Reports screen now shows the found report format

highlighted in the left Report Titles window, and the specified report for-

mat details displayed in the right Report Details window.

If more than one match is found, each time the Find option is selected

the next match will be highlighted.

If a match is not found, the Find a Report Format window remains visible

and an error message is displayed near the bottom of the screen.

Step 6:

Step 7:

To begin another search, repeat Steps 3-5.

If finished with this specific reports function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Formats menu screen (Figure 3-2).

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

ModifyingaReport

Format

This procedure will modify an existing report format. Follow the steps to modify a

format:

Step 1:

From the Console Stats Main Menu (Figure 3-1), select the Report

Formats option and press Enter. The Report Formats menu screen

(Figure 3-2) will be displayed

Step 2:

From the Report Formats menu (Figure 3-2), select the desired type of

report (Attendant, Queue, Route, Station) option and press Enter. The

associated screen will be displayed (Figure 3-7).

Figure 3-7 Example Route Reports Screen

Note:

The specific reports screen shows all existing reports in the left window. The right

window shows the current detail settings for the report highlighted in the left win-

dow.

Step 3:

At the specific reports screen, use the UP and DOWN arrow keys to

select the report format to modify from the left Report Titles window.

More than one report format can be selected. Highlight each desired re-

port format to modify and press Enter. Continue this to select any addi-

tional report formats to modify.

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REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats (Cont.)

ModifyingaReport

Format (Cont.)

Step 4:

With the report format(s) selected, use the Tab key to select the Modify

option at the bottom of the screen and press Enter. The Modify a Report

Format window (Figure 3-8) will be displayed.

Figure 3-8 Modify A Report Format Window

Step 5:

Step 6:

Step 7:

If needed, modify the Interval field selecting between Hourly, Daily, or

Current and press Enter.

If needed, modify the Identifier field by entering a new unique four-

character ID and press Enter.

If needed, modify the Statistic 1 field. Select the statistic type from the

pop-up window and press Enter. Then select the associated statistic from

the second pop-up window, and press Enter. Repeat this through the

remaining Statistics fields to modify.

Step 8:

When modifications to the report format are complete, use the Tab key

to select the Ok option at the bottom of the window and press Enter to

save the changes. The specific reports screen will again be displayed.

If more than one report format was marked to modify (Step 3), a new

Modify a Report Format screen will now be displayed showing the next

report format selected to modify. Repeat Steps 5-8.

Note:

At anytime BEFORE saving the changes (Step 8), the original settings for the se-

lected report format can be restored. Using the Tab key, select the Clear option

at the bottom of the screen and press Enter. The prior settings for the report for-

mat will be displayed on the screen.

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

ModifyingaReport

Format (Cont.)

Step 9:

If finished with the specific reports function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Formats screen (Figure 3-2).

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats (Cont.)

Deleting a Report

Format

This procedure will delete an existing report format. Follow the steps to delete a

format:

Step 1:

From the Console Stats Main Menu (Figure 3-1), select the Report

Formats option and press Enter. The Report Formats menu screen

(Figure 3-2) will be displayed

Step 2:

From the Report Formats menu (Figure 3-2), select the desired type of

report (Attendant, Queue, Route, Station) option and press Enter. The

associated screen will be displayed (Figure 3-9).

Figure 3-9 Example Station Reports Screen

Note:

The specific reports screen shows all existing reports in the left window. The right

window shows the current detail settings for the report highlighted in the left win-

dow.

Step 3:

At the specific reports screen, use the UP and DOWN arrow keys to

highlight to select the report format to delete from the left Report Titles

window and press Enter.

More than one report format can be selected. Highlight each desired re-

port format to delete and press Enter. Continue this to select any addi-

tional report formats to delete.

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

Deleting a Report

Format (Cont.)

Step 4:

With the report format(s) selected, use the Tab key to select the Delete

option at the bottom of the screen and press Enter. The Delete a Report

Format window (Figure 3-10) will be displayed showing the selected

report to delete.

Figure 3-10 Delete a Report Format Window

Step 5:

Note:

To delete the displayed report format, use the Tab key to select the Ok

option at the bottom of the screen and press Enter. The displayed report

format will be deleted.

To not delete (keep) the displayed report format, use the Tab key to select the Next

option at the bottom of the screen and press Enter. The next report format marked

for deletion will be displayed.

If more than one report format was marked to delete (Step 3), a new De-

lete a Report Format screen will now be displayed for the next report for-

mat title selected to delete. Repeat as necessary for all selected report

formats to delete.

As an option, if multiple report formats have been selected for

deletion-- use the Tab key to select the Ok To All option at the bottom of

the screen and press Enter. A window will pop-up to confirm or cancel

the delete. If confirmed, all report formats selected (Step 3) will be delet-

ed. If canceled, no report formats will be deleted.

CAUTION

Be sure the selected reports are really to be deleted. Double-

check the selections, there is no recovery from the format

delete.

Step 6:

If finished with the specific reports function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Formats screen (Figure 3-2).

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Attendant Console Statistics Operations Manual

REPORT FORMATS

Attendant, Queue, Route, & Station Report Formats (Cont.)

Printing a Report

Format

This procedure will print an existing report format. Follow the steps to print a

format:

Step 1:

From the Console Stats Main Menu (Figure 3-1), select the Report

Formats option and press Enter. The Report Formats menu screen

(Figure 3-2) will be displayed

Step 2:

From the Report Formats menu (Figure 3-2), select the desired type of

report (Attendant, Queue, Route, Station) option and press Enter. The

associated screen will be displayed (Figure 3-11).

Figure 3-11 Example Attendant Reports Screen

Note:

The specific reports screen shows all existing reports in the left window. The right

window shows the current detail settings for the report highlighted in the left win-

dow.

Step 3:

Use the Tab key to select the Print option at the bottom of the screen and

press Enter. The Print Formats window will be displayed (Figure 3-12).

Figure 3-12 Print Formats Window

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REPORT FORMATS

Attendant Console Statistics Operations Manual

Attendant, Queue, Route, & Station Report Formats (Cont.)

Printing a Report

Format (Cont.)

Step 4:

At the Records to Print field, use the UP and Down arrow keys to select

Current Record, Marked Records, or All Records and press Enter.

Step 5:

The Destination field specifies how the report will be printed. Use the

UP and Down arrow keys to select Printer or UNIX File and press

Enter.

Step 6:

Step 7:

If the Destination field is set to UNIX File, the File Name field will be

displayed. Enter the file name of the UNIX file that will be created by the

print of the selected report format and press Enter.

To output the report format (output to printer or to UNIX file) use the Tab

key to select Ok at the bottom of the screen and press Enter. The selected

report will now be sent to the printer device or to the UNIX file (as

designated in Step 5).

Note:

This report format can be cleared at anytime by selecting the Clear option at the

bottom of the screen. Using the Tab key, select the Clear option and press Enter.

All fields will be cleared on the Report Formats window.

Step 8:

If finished with the specific reports function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Formats menu screen (Figure 3-2).

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Attendant Console Statistics Operations Manual

REPORT GENERATION

Chapter 4 REPORT GENERATION

The Report Generation option on the Console Stats Main Menu is used to

generate a formatted report using call processing data that has been collected over

a configurable amount of time. All display screens, windows, menus and

procedures are described in the following sections of this chapter.

Using Report Generation

Use the Report Generation option to generate reports for attendant activity

(Attendant Reports) or for specific types of calls that are queued for and by

attendants (Queue Reports). Reports can also be generated for Route and Station

groups activity. These reports can be viewed or printed.

Access to

Generated Reports

Console Stats maintains generated reports for a configurable time period of up to

two years, during which they can be viewed and printed via the Report Viewing

option on the Main Menu (See Chapter 6). The filename for the report comprises

the report identifier that is named in the report format and the month, day, and hour

at which the report is generated. When a report has been in storage for longer than

the specified time period, Console Stats deletes it.

Procedure

Overview

The overall sequence for generating a report is the following:

•

First select the report format from the existing report formats (as described in

Chapter 3).

•

Next is to name a range of time within the setup collection period, during which

the statistics named in the format are to be calculated.

Statistics are generated only for attendants who are logged on during the specified

range of time. That is, if a report is generated for a 36-hour period and an attendant

is logged in during two eight-hour shifts within that period, statistics for that

attendant reflect only the two eight-hour shifts. Statistics for queue reports are

generated and printed only for those call queues that received calls during the range

of time named during report generation. Call queues that were idle during the

period covered by the report do not appear on the report.

Note:

A report must be displayed, printed, or saved. If none of these actions is shown

for the report, it is not generated and an error message is displayed.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

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REPORT GENERATION

Attendant Console Statistics Operations Manual

Report Generation Menu

Step 1:

From the Console Stats Main Menu (Figure 4-1), highlight to select the

Report Generation option and press Enter.)

Figure 4-1 Main Menu - Report Generation Selection

Step 2:

The Report Generation menu screen will be displayed (Figure 4-2). The

Report Generation screen options are described in detail in the following

sections of this chapter.

Figure 4-2 Report Generation Screen

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Attendant Console Statistics Operations Manual

REPORT GENERATION

Generating Reports

Generating a

Report

This procedure will generate a report from an existing defined report format. If the

report format has not been previously defined, see Chapter 3 for procedures to

design new report formats. Follow the steps to generate a report:

Step 1:

From the Console Stats Main Menu (Figure 4-1), select the Report

Generation option and press Enter. The Report Generation screen

(Figure 4-2) will be displayed.

Step 2:

The Report Generation screen shows a listing of all existing report

formats by title, along with their Time Interval and Report Identifier. To

select a report to generate, use the UP and DOWN arrow keys to highlight

the desired report title and press the Enter key. Use the Tab key to select

Ok and press Enter. The Generate a Report window will be displayed

(Figure 4-3).

Figure 4-3 Generate a Report Window

Step 3:

At the Start Time field, enter the starting time of the reporting period.

This is the start of the time the data will be collected for the report. The

time format used is HH:MM:XX; where HH specifies the hour (01/12),

MM specifies the minutes (00-59), and XX specifies AM (midnight to

noon) or PM (noon to midnight). When the time has been entered, press

Enter.

Step 4:

Step 5:

At the Display field, select Y and press Enter if the report will be

displayed to the screen.

At the Print field, select Y and press Enter if the report will be sent to a

printer.

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REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Reports (Cont.)

Generating a

Step 6:

At the Save field, select Y and press Enter if the report will be saved to

a file.

Report (Cont.)

Step 7:

When all fields have been completed, use the Tab key to select the Ok

option at the bottom of the screen and press Enter. Depending on the

previous selections, the report will now be displayed on the screen, sent

to a printer, or saved to a file.

Note:

The fields of the Generate a Report screen can be cleared anytime. Using the Tab

key, select the Clear option and press Enter. All screen fields will be cleared.

Step 8:

If finished with the Generate a Report function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter. The Console

Stats Main Menu (Figure 4-1) will now be displayed.

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Attendant Console Statistics Operations Manual

REPORT GENERATION

Generating Reports

Finding a Report

(to Generate)

This procedure will find a report to generate from existing report formats. Follow

the steps to find a report:

Step 1:

From the Console Stats Main Menu (Figure 4-1), select the Report

Generation option and press Enter. The Report Generation screen

(Figure 4-2) will be displayed.

Step 2:

Using the Tab key, select the Find option at the bottom of the screen and

press Enter. The Find a Report Format window will be displayed (Figure

4-4).

Figure 4-4 Find A Report Format Window

Step 3:

At the Find By field, use the UP and DOWN arrow keys to select either

Title or Identifier from the pop-up window and press Enter.

If Title is selected, the Title field will be displayed. Enter the report title

to be found. The * character may be used as a wildcard at the end of the

string (Example: “Bob*” will find the first report with a title that contains

“Bob” as the first three characters of the report title).

If Identifier is selected, the Identifier field will be displayed. Enter the

report identifier to be found.

Step 4:

When the Title or Identifier has been entered, use the Tab key to select

the Ok option at the bottom of the screen and press Enter. A search will

now begin for the specified report.

If a match is found, the Find a Report Format screen is popped down.The

Generate a Report screen now shows the found report format highlighted

in the left Report Titles window, and the specified report format details

displayed in the right Report Details window.

If more than one match is found, each time the Find option is selected

the next match will be highlighted.

If a match is not found, the Find a Report Format screen remains visible

and an error message is displayed near the bottom of the screen.

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REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Reports (Cont.)

Finding a Report

Format (Cont.)

Step 5:

Step 6:

To begin another search, repeat Steps 3-5.

If finished with the Report Generation function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Formats menu screen (Figure 4-1).

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Attendant Console Statistics Operations Manual

AUTOMATED REPORT GENERATION

Chapter 5 AUTOMATED REPORT GENERATION

The Automated Report Generation option on the Console Stats Main Menu is

used to schedule reports for automatic generation. All display screens, windows,

menus and procedures are described in the following sections of this chapter.

Using Automated Report Generation

When an automated report is generated, it is sent to the printer and then saved. The

filename for the report comprises the report identifier that is named in the report

format and the month, day, and hour at which the report is generated. The report is

maintained for a configurable period of time, during which time it may be viewed

or printed via the Report Viewing option on the Main Menu.

Note:

A report format with a Current interval cannot be set for automatic generation.

Automated Reports collect data from the time when the Automated Report is first

set. Whenever the report is scheduled to printout, it will contain data starting at

the time the report was first set. If a report is needed with past data, a report can

be manually generated.

Procedure

Overview

The overall sequence for generating an automated report is the following:

•

First select the report format from the existing report formats (as described in

Chapter 3).

•

Next is to set the schedule for the automated report.

Report statistics are generated only for attendants who are logged on during the

specified range of time. That is, if a report is generated for a 36-hour period and an

attendant is logged in during two eight-hour shifts within that period, statistics for

that attendant reflect only the two eight-hour shifts. Statistics for queue reports are

generated and printed only for those call queues that received calls during the range

of time named during report generation. Call queues that were idle during the

period covered by the report do not appear on the report.

Note:

A report must be displayed, printed, or saved. If none of these actions is shown

for the report, it is not generated and an error message is displayed.

Current Time

Interval

Since reports formatted with a Current interval compute statistics for the present

day, these reports cannot be automatically generated. They must be generated from

the Report Generation option on the Main Menu.

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Automated Report Generation Menu

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

Step 1:

From the Console Stats Main Menu (Figure 5-1), highlight to select the

Automated Report Generation option and press Enter.)

Figure 5-1 Main Menu - Automated Report Generation Selection

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Attendant Console Statistics Operations Manual

AUTOMATED REPORT GENERATION

Automated Report Generation Menu (Cont.)

Step 2:

The Automated Report Generation screen will be displayed (Figure 5-2).

The Automated Report Generation screen options are described in detail

in the following sections of this chapter.

Figure 5-2 Automated Report Generation Screen

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Automated Reports

Set a Report

Schedule

This procedure will set the schedule for an automated generated report from an

existing defined report format. If a report format has not been previously defined,

see Chapter 3 for procedures to design new report formats. Follow the steps to

schedule a report:

Step 1:

From the Console Stats Main Menu (Figure 5-1), select the Automated

Report Generation option and press Enter. The Automated Report

Generation screen (Figure 5-2) will be displayed.

Step 2:

The Automated Report Generation screen shows a listing of all currently

scheduled reports by scheduled date/time, report type, and report title.

Use the Tab key to select the Set option at the bottom of the screen and

press Enter. The Set a Report Schedule window will be displayed

(Figure 5-3).

Figure 5-3 Set a Report Schedule Window

Step 3:

At the Event Type field, use the UP and Down arrow keys to select the

event type and press Enter. The values Hourly, Daily, Weekly, or

Month/Date can be selected.

•Hourly events occur once per hour

•Daily events occur once per day

•Weekly events occur on one or more weekdays

•Month/Date events occur on all days within a specific month, once a

month on a specific date, or once a year on a specific month and date

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Attendant Console Statistics Operations Manual

AUTOMATED REPORT GENERATION

Generating Automated Reports (Cont.)

Set a Report

Schedule (Cont.)

Step 4:

At the Time field, enter the time the report will be generated. Hourly

reports use the format --:MM, where MM specifies the minutes (00-59).

All other reports use the format HH:MM:XX; where HH specifies the

hour (01/12), MM specifies the minutes (00-59), and XX specifies AM

(midnight to noon) or PM (noon to midnight). When the time has been

entered, press Enter.

Step 5:

If the Event Type Weekly is selected in Step 3, the Weekdays field will

be displayed. This will set the day(s) of the week the report will

automatically be generated. A Yes/No field is displayed for each day of

the week. The values Yes and No can be selected using the UP and

DOWN arrow keys and pressing Enter.

Step 6:

If the Event Type Month/Date is selected in Step 3, the Month and Date

fields will be displayed.

The Month field specifies the month the report will be generated. The

values Any and 1-12 and can be selected using the UP and DOWN arrow

keys and pressing Enter

The Date field specifies the date the report will be generated. The values

Any and 1-31 and can be selected using the UP and DOWN arrow keys

and pressing Enter.

Note:

The fields of the Automated Report Generation screen can be cleared anytime.

Using the Tab key, select the Clear option and press Enter. All screen fields will

be cleared.

Step 7:

Step 8:

Step 9:

At the Report Titles field, use the UP and DOWN arrow keys to select

an existing unscheduled report to be automated and press Enter. The

Report Type, Interval, and Identifier fields will be filled in from the

report format database information.

When all fields have been completed, use the Tab key to select the Ok

option at the bottom of the window and press Enter. Automated report

generation is now scheduled and a status message will display near the

bottom of the screen.

If finished with the Automated Report function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter. The Console

Stats Main Menu (Figure 5-1) will now be displayed.

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Automated Reports (Cont.)

Filter an

Automated Report

This procedure will apply filter parameters to the reports displayed on the

Automated Reports screen.

Step 1:

From the Console Stats Main Menu (Figure 5-1), select the Automated

Report Generation option and press Enter. The Automated Report

Generation screen (Figure 5-2) will be displayed.

Step 2:

The Automated Report Generation screen shows a listing of all currently

scheduled reports by scheduled date/ time, report type, and report title.

Use the Tab key to select the Filter option at the bottom of the screen and

press Enter. The Filter Events window (Figure 5-4) will be displayed.

Figure 5-4 Filter Events Window

Step 3:

At the Filter By field, use the UP and Down arrow keys to select the filter

parameter and press Enter. The values All, Today, Date, or Weekday

can be selected.

•All is the default and lists all automated reports

•Today lists reports scheduled for today

•Date lists all reports scheduled for a specific date

•Weekday lists all reports scheduled for a weekday

Step 4:

If the Filter By value is set to Date, the Date field will be displayed. It

specifies the date that will be used to filter the data in the Automated

reports window. The date format used is MM/DD/YYYY; where MM

specifies the month (01/12), DD specifies the day (01-31), and YYYY

specifies the year. When the date has been entered, press Enter.

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AUTOMATED REPORT GENERATION

Generating Automated Reports (Cont.)

Filter an

Automated Report

(Cont.)

Step 5:

Step 6:

If the Filter By value is set to Weekday, the Weekday field will be

displayed. It specifies the day of the week that will be used to filter the

data (the day the report is scheduled to generate) in the Automated

Reports Generation screen. When the weekday has been entered, press

Enter.

When all fields have been completed, use the Tab key to select the Ok

option at the bottom of the screen and press Enter. The Automated

Report Generation screen (Figure 5-2) will again be displayed. The

listing of report titles available will be limited to the filter values applied

in the previous steps.

(Example: If Date was used to filter the report formats with a value of 04/

16/99, then only report titles that are scheduled to be generated on 04/16/

99 will now be listed in the Report Title field).

Step 7:

If needed, use the UP and DOWN arrow keys to select the desired report

format from the filtered list and proceed to perform another Automated

Reports function (i.e. Modify, Delete, Print etc.) on the selected report

format.

Note:

The fields of the Automated Report Generation screen can be cleared anytime.

Using the Tab key, select the Clear option and press Enter. All screen fields will

be cleared.

Step 8:

If finished with the Automated Report Generation function, use the Tab

key to select the Exit option at the bottom of the screen and press Enter.

The Console Stats Main Menu (Figure 5-1) will now be displayed.

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Automated Reports (Cont.)

Modify an

Automated Report

This procedure will modify an existing automated report schedule and parameters.

Follow the steps to modify a report schedule:

Step 1:

From the Console Stats Main Menu (Figure 5-1), select the Automated

Report Generation option and press Enter. The Automated Report

Generation screen (Figure 5-2) will be displayed

The Automated Report Generation screen shows a listing of all currently

scheduled reports by scheduled date/time, report type, and report title (re-

ports scheduled by the Set function, see Set a Report Schedule).

Step 2:

Note:

At the Automated Report Generation screen, use the UP and DOWN

arrow keys to select the automated report to modify and press Enter.

More than one automated report can be selected. Highlight each desired report

to modify and press Enter. Continue this to select any additional reports to mod-

ify.

Step 3:

With the automated report(s) selected, use the Tab key to select the

Modify option at the bottom of the screen and press Enter. The Modify

an Automated Report window (Figure 5-5) will be displayed. (The

Report Title field will verify the report selected in Step 2.)

Figure 5-5 Modify An Automated Report Window

Step 4:

Step 5:

If needed, modify the Event Type field selecting between Hourly,

Daily, Weekly, or Month/Date using the UP and DOWN arrow keys

and press Enter.

If needed, modify the Time field by entering a new time value and press

Enter.

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AUTOMATED REPORT GENERATION

Generating Automated Reports (Cont.)

Modify an

Automated Report

(Cont.)

Step 6:

If the Event Type Month/Date is selected in Step 4, the Date field will

be displayed. Modify this field as needed using the UP and DOWN arrow

keys and pressing Enter.

Step 7:

If the Event Type Weekly is selected in Step 4, the Weekdays field will

be displayed. Modify this field as needed using the UP and DOWN arrow

keys for each day and pressing Enter.

Step 8:

When modifications to the automated report are complete, use the Tab

key to select the Ok option at the bottom of the screen and press Enter

to save the changes.

If more than one automated report was marked for modifying (Step 2), a

new Modify an Automated Report window will now be displayed for the

next automated report selected to modify. Repeat Steps 4-8 for all reports

to modify.

Note:

At anytime BEFORE saving the changes (Step 8), the original settings for the re-

port can be restored. Using the Tab key, select the Clear option at the bottom of

the screen and press Enter. The prior settings for the report will be displayed on

the screen.

Step 9:

If finished with the Automated Report Generation function, use the Tab

key to select the Exit option at the bottom of the screen and press Enter

to return to the Control Stats Main Menu (Figure 5-1).

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Automated Reports (Cont.)

Cancel an

Automated Report

This procedure will cancel an existing automated report schedule. Follow the steps

to cancel a report:

Step 1:

From the Console Stats Main Menu (Figure 5-1), select the Automated

Report Generation option and press Enter. The Automated Report

Generation screen (Figure 5-2) will be displayed

Step 2:

Note:

At the Automated Report Generation screen, use the UP and DOWN

arrow keys to select the automated report to cancel and press Enter.

More than one automated report can be selected. Highlight each desired report

to cancel and press Enter. Continue this to select any additional reports to can-

cel.

Step 3:

With the automated report(s) selected, use the Tab key to select the

Cancel option at the bottom of the screen and press Enter. The Cancel

an Automated Report window (Figure 5-5) will be displayed. (The

Report Title field will verify the report selected in Step 2.)

Figure 5-6 Cancel An Automated Report Screen

Continue to Step 4 on the next page...

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AUTOMATED REPORT GENERATION

Generating Automated Reports (Cont.)

Cancel an

Automated Report

(Cont.)

Step 4:

Note:

To cancel the displayed automated report, use the Tab key to select the

Ok option at the bottom of the screen and press Enter. The displayed

automated report will be canceled.

To not delete the displayed automated report, select the Next option at the bottom

of the screen and press Enter. The next automated report marked for deletion will

be displayed.

If more than one automated report was marked to cancel (Step 2), a new

Cancel an Automated Report screen will now be displayed for the next

report selected to cancel. Repeat as necessary for all selected reports to

cancel.

As an option, if multiple automated reports have been selected to

cancel-- select the Ok To All option at the bottom of the screen and press

Enter. A window will pop-up to confirm or cancel the cancel step. If con-

firmed, all reports selected (Step 2) will be canceled. Otherwise, no re-

ports are canceled.

Step 5:

If finished with the Automated Report Generation function, use the Tab

key to select the Exit option at the bottom of the screen and press Enter

to return to the Control Stats Main Menu (Figure 5-1).

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

Generating Automated Reports (Cont.)

Print an

Automated Report

This procedure will send selected automated report schedule(s) to the printer

device. Follow the steps to print an automated report schedule:

Step 1:

From the Console Stats Main Menu (Figure 5-1), select the Automated

Report Generation option and press Enter. The Automated Report

Generation screen (Figure 5-2) will be displayed

Step 2:

Note:

At the Automated Report Generation screen, use the UP and DOWN

arrow keys to select the automated report to print and press Enter.

More than one automated report can be selected. Highlight each desired report

to print and press Enter. Continue this to select any additional reports to print.

Step 3:

With the automated report(s) selected, use the Tab key to select the Print

option at the bottom of the screen and press Enter. The Print Schedule

window (Figure 5-7) will now show the title and other field values for the

marked report to cancel (or the first marked report if canceling more than

one report).

Figure 5-7 Print Schedule Window

Step 4:

Step 5:

At the Records to Print field, use the UP and Down arrow keys to select

Current Record, Marked Records, or All Records and press Enter.

The Destination field specifies where the report will be printed. Use the

UP and Down arrow keys to select Printer or UNIX File and press

Enter.

Step 6:

If the Destination field is set to UNIX File, the File Name field will be

displayed. Enter the file name of the UNIX file that will be created by the

print of the selected report schedule and press Enter.

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Attendant Console Statistics Operations Manual

AUTOMATED REPORT GENERATION

Generating Automated Reports (Cont.)

Print an

Automated Report

(Cont.)

Step 7:

To output the automated report schedule (output to printer or to UNIX

file), use the Tab key to select Ok at the bottom of the screen and press

Enter. The selected report will now be sent to the printer device or to the

UNIX file (as designated in Step 5).

Note:

This print schedule window can be cleared at anytime by selecting the Clear op-

tion at the bottom of the screen. Using the Tab key, select the Clear option and

press Enter. All fields will be cleared on the Print Schedule window.

Step 8:

If finished with the Automated Report Generation function, use the Tab

key to select the Exit option at the bottom of the screen and press Enter

to return to the Control Stats Main Menu (Figure 5-1).

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AUTOMATED REPORT GENERATION

Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual

REPORT VIEWING

Chapter 6 REPORT VIEWING

The Report Viewing option on the Console Stats Main Menu provides options for

on-screen viewing of existing reports. All display screens, windows, menus and

procedures are described in the following sections of this chapter.

Using Report Viewing

Use the Report Viewing option to view on-screen Attendant Login Statistics,

Automated, and Non-Automated types of reports. These reports provide

information on Attendant activity and call handling statistics.

Report Types

Attendant Login Reports

Attendant Login Reports show operator login and logout activity from previously

designed report formats. Each night at midnight an attendant login report is created

using data collected for all attendants that have logged in or logged out since the

previous night at midnight.The report name consists of the text "ALOG" followed

by the month, date and hour. (For example: an attendant login report for March 22

has a filename ALOG032200.) The current day’s attendant report is stored in a file

named "Today". The "Today" report is updated each time the Attendant Login

Reports option is selected from the reports menu.

Automated Reports

Automated Reports show data collected and computed for various call statistics

based on previously designed automatic report formats. These reports are

generated according to the schedules defined through the Console Stats Main

Menu option Automated Report Generation (See Chapter 5).

When a report is generated at its defined schedule, it is labeled with a combination

of its Report Identifier (from its Report Format) and the date that shows when its

data was collected. Console Stats stores the report for a configurable period of time

during which it can be viewed and printed. At the end of the configurable period of

time the reports will be automatically deleted from the system.

Non-Automated Reports

Non-Automated Reports show data collected and computed for various call

statistics based on previously designed non-automatic report formats. These

reports are generated on request through the Console Stats Main Menu option

Report Generation (See Chapter 4).

When a report is generated from the Console Stats Main Menu it is labeled with a

combination of its Report Identifier (from its Report Format) and the date that

shows when its data was collected. Console Stats stores the report for a

configurable period of time during which it can be viewed and printed. At the end

of the configurable period of time the reports will be automatically deleted from

the system.

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Procedure

Overview

The overall sequence for viewing a report is the following:

•

First select the report from the existing report types and formats (as described

in Chapter 3).

•

Next is view the selected report or optionally print selected text within a report.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

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REPORT VIEWING

Report Viewing Menu

Step 1:

From the Console Stats Main Menu (Figure 6-1), highlight to select the

Report Viewing option and press Enter.)

Figure 6-1 Main Menu - Report Viewing Selection

Step 2:

The Report Viewing menu screen will be displayed (Figure 6-2). The

Report Viewing menu options are described in detail in the following

sections of this chapter.

Figure 6-2 Report Viewing Menu Screen

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Viewing Reports

Viewing an

Attendant Login

Report

This procedure will display on-screen an Attendant Login type of report. These

reports will show data in the following fields.

•

Operator: The login name of the operator

The date and time the operator logged in

Logout:

The date and time the operator logged out (If the operator is

currently logged in, this field will be blank)

•

Duration: The time in hours, minutes, and seconds that the operator was

logged in

ASAT:

The attendant console number used by the operator

Follow the steps to view an Attendant Login Report:

Step 1:

From the Console Stats Main Menu (Figure 6-1), select the Report

Viewing option and press Enter. The Report Viewing menu screen

(Figure 6-2) will be displayed.

Step 2:

From the Report Viewing menu (Figure 6-2), select the Attendant Login

Reports option and press Enter. The View Attendant Reports screen will

be displayed (Figure 6-3). The screen lists all available attendant reports.

Figure 6-3 View Attendant Login Reports Screen

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REPORT VIEWING

Viewing Reports (Cont.)

Viewing an

Attendant Login

Report (Cont.)

Step 3:

To view a report, Use the UP and DOWN arrow keys to highlight to select

the Report Identifier (filename) for the desired report. Use the Tab key to

select View Report and press Enter. The selected report is displayed on

the View Report screen (Figure 6-4).

The display can be scrolled to view the entire report. To scroll the display

up-- use the UP arrow, Page Up, or Home keys. To scroll the display

down-- use the DOWN arrow, Page Down, or End keys.

Figure 6-4 View Report Screen (Attendant)

Finding Text Option

Specific text can be found within a viewed report. From the View Report screen

(Figure 6-4), follow the steps to find text.

Step 3a:

To find specific text in a displayed report, use the Tab key to select the

Find option at the bottom of the screen and press Enter. The Find Text

window will be displayed.

Step 3b:

At the Search String prompt, enter the desired search text and press the

Enter key. Press the Enter again to select Ok. The cursor moves to the

specified text in the View report scrolling window. If no matching text is

found a message will be displayed at the bottom of the screen.

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Viewing Reports (Cont.)

Viewing an

Printing Text Option

Attendant Login

Report (Cont.)

Specific text can be printed from a viewed report. From the View Report screen

(Figure 6-4), follow the steps to print text.

Step 3c:

To print specific text in a displayed report (from View Report Screen,),

use the Tab key to select the Print option at the bottom of the screen and

press Enter. The Print Report window will be displayed.

Step 3d:

At the prompt, select the data to print (Screen Only or Entire File) and

press the Enter key. Use the Tab key to select Ok and press Enter. The

selected data will be output to the designated printer device.

Exit Attendant Login Screen

Step 4:

If finished with the Attendant Login screen, use the Tab key to select the

Exit option at the bottom of the screen and press Enter to return to the

Report Viewing screen (Figure 6-2).

Step 5:

If finished with the Report Viewing function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Console Stats Main menu (Figure 6-1).

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REPORT VIEWING

Viewing Reports (Cont.)

Viewing an

Automated Report

This procedure will display on-screen an Automated type of report. The report

fields and data displayed will be based on the previously designed report formats.

Follow the steps to view an Automated Report:

Step 1:

From the Console Stats Main Menu (Figure 6-1), select the Report

Viewing option and press Enter. The Report Viewing menu screen

(Figure 6-2) will be displayed.

Step 2:

From the Report Viewing menu (Figure 6-2), select the Automated

Reports option and press Enter. The View Automated Reports screen

will be displayed (Figure 6-5). The screen lists all available automated

reports.

Figure 6-5 View Automated Reports Screen

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Viewing Reports (Cont.)

Viewing an

Automated Report

(Cont.)

Step 3:

To view a report, use the UP and DOWN arrow keys to highlight to select

the Report Identifier (filename) for the desired report. Use the Tab key to

select View Report and press Enter. The selected report is displayed on

the View Report screen (Figure 6-6).

The display can be scrolled to view the entire report. To scroll the display

up, use the UP arrow, Page Up, or Home keys. To scroll the display down,

use the DOWN arrow, Page Down, or End keys.

Figure 6-6 View Reports Screen (Automated)

Finding Text Option

Specific text can be found within a viewed report. From the View Report screen

(Figure 6-6), follow the steps to find text.

Step 3a:

To find specific text in a displayed report, use the Tab key to select the

Find option at the bottom of the screen and press Enter. The Find Text

window will be displayed.

Step 3b:

At the Search String prompt, enter the desired search text and press the

Enter key. Press the Enter again to select Ok. The cursor moves to the

specified text in the View report scrolling window. If no matching text is

found a message will be displayed at the bottom of the screen.

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REPORT VIEWING

Viewing Reports (Cont.)

Viewing an

Automated Report

(Cont.)

Printing Text Option

Specific text can be printed from a viewed report. From the View Report screen

(Figure 6-6), follow the steps to print text.

Step 3c:

To print specific text in a displayed report, use the Tab key to select the

Print option at the bottom of the screen and press Enter. The Print

Report window will be displayed.

Step 3d:

At the prompt, select the data to print (Screen Only or Entire File) and

press the Enter key. Use the Tab key to select Ok and press Enter. The

selected data will be output to the designated printer device.

Exit Automated Report Screen

Step 4:

If finished with the Automated Report screen, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Report Viewing screen (Figure 6-2).

Step 5:

If finished with the Report Viewing function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Console Stats Main menu (Figure 6-1).

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Viewing Reports (Cont.)

Viewing a Non-

Automated Report

This procedure will display on-screen a Non-Automated type of report. The report

fields and data displayed will be based on the previously designed report formats.

Follow the steps to view a Non-Automated Report:

Step 1:

From the Console Stats Main Menu (Figure 6-1), select the Report

Viewing option and press Enter. The Report Viewing menu screen

(Figure 6-2) will be displayed.

Step 2:

From the Report Viewing menu (Figure 6-2), select the Non-Automated

Reports option and press Enter. The Non-Automated Reports screen

will be displayed (Figure 6-7). The screen lists all available non-

automated reports.

Figure 6-7 Non-Automated Reports Screen

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REPORT VIEWING

Viewing Reports (Cont.)

Viewing a Non-

Automated Report

(Cont.)

Step 3:

To view a report, Using the UP and DOWN arrow keys to highlight to

select the Report Identifier for the desired report and press Enter. Use the

Tab key to select View Report and press Enter. The selected report is

displayed on the View Report screen (Figure 6-8).

The display can be scrolled to view the entire report. To scroll the display

up, use the UP arrow, Page Up, or Home keys. To scroll the display down,

use the DOWN arrow, Page Down, or End keys.

Figure 6-8 View Reports Screen (Non-Automated)

Finding Text Option

Specific text can be found within a viewed report. From the View Report screen

(Figure 6-8), follow the steps to find text.

Step 3a:

To find specific text in a displayed report, use the Tab key to select the

Find option at the bottom of the screen and press Enter. The Find Text

window will be displayed.

Step 3b:

At the Search String prompt, enter the desired search text and press the

Enter key. Press the Enter again to select Ok. The cursor moves to the

specified text in the View report scrolling window. If no matching text is

found a message will be displayed at the bottom of the screen.

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REPORT VIEWING

Attendant Console Statistics Operations Manual

Viewing Reports (Cont.)

Viewing a Non-

Automated Report

(Cont.)

Printing Text Option

Specific text can be printed from a viewed report. From the View Report screen

(Figure 6-8), follow the steps to print text.

Step 3c:

To print specific text in a displayed report, use the Tab key to select the

Print option at the bottom of the screen and press Enter. The Print

Report window will be displayed.

Step 3d:

At the prompt, select the data to print (Screen Only or Entire File) and

press the Enter key. Use the Tab key to select Ok and press Enter. The

selected data will be output to the designated printer device.

Exit Non-Automated Report Screen

Step 4:

If finished with the Non-Automated Report screen, use the Tab key to

select the Exit option at the bottom of the screen and press Enter to

return to the Report Viewing screen (Figure 6-2).

Step 5:

If finished with the Report Viewing function, use the Tab key to select

the Exit option at the bottom of the screen and press Enter to return to

the Console Stats Main menu (Figure 6-1).

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Attendant Console Statistics Operations Manual

ROUTE GROUPS

Chapter 7 ROUTE GROUPS

The Route Groups option from the Console Stats Main Menu provides options to

define new trunk route groups, find a group, modify and delete groups. Route

group information can also be printed. All display screens, windows, menus and

procedures are described in the following sections of this chapter.

Using Route Groups

Procedure

Overview

The overall sequence for route groups is the following:

•

Define a new route group.

Existing route groups can be modified, deleted, and printed.

The specific step-by-step procedures for all these functions are described in the

next sections of this chapter.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups Menu

Step 1:

From the Console Stats Main Menu (Figure 7-1), use the Up and DOWN

arrow keys to highlight to select the Route Groups option and press

Enter.

Figure 7-1 Main Menu - Route Groups Selection

Step 2:

The Route Groups screen will be displayed (Figure 7-2). The screen

shows all existing route groups. Route Group screen options are

described in detail in the following sections of this chapter.

Figure 7-2 Route Groups Screen

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ROUTE GROUPS

Route Groups

Adding a Route

Group

This procedure will create a new route group. Follow the steps to add a route group:

Step 1:

From the Console Stats Main Menu (Figure 7-1), select the Route

Groups option and press Enter. The Route Groups screen (Figure 7-2)

will be displayed

Step 2:

From the Route Groups screen (Figure 7-2), use the Tab key to select the

Add option and press Enter. The Add a Route Group window will be

displayed (Figure 7-3).

Figure 7-3 Add a Route Group Window

Step 3:

Step 4:

At the Name field, enter a name for the new route group and press Enter.

At the Route Field, enter a three-digit number to identify the route group

and press Enter.

Step 5:

At the First Trunk field, enter a three-digit number for the first trunk that

will be assigned to this route group and press Enter.

Step 6:

Note:

At the Last Trunk field, enter a three-digit number for the last trunk that

will be assigned to this route group and press Enter.

The field data can be cleared at anytime by selecting the Clear option at the bot-

tom of the window. Using the Tab key, select the Clear option and press Enter. All

fields will be cleared on the Add a Route Group window.

Step 7:

When all fields have been completed, use the Tab key to select Ok at the

bottom of the window and press Enter to save this new route group

information.

If additional route groups will be added at this time, use the Tab key to

select the Clear option and press Enter. Repeat Steps 3-7 as needed.

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups (Cont.)

Adding a Route

Group (Cont.)

Step 8:

If finished with the Add a Route Group function, use the Tab key to select

the Exit option at the bottom of the window and press Enter to return to

the Route Groups screen (Figure 7-2).

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ROUTE GROUPS

Route Groups (Cont.)

Finding a Route

Group

This procedure will find an existing route group by name, route number, and/or

first trunk number. Follow the steps to find a group:

Step 1:

From the Console Stats Main Menu (Figure 7-1), select the Route

Groups option and press Enter. The Route Groups screen (Figure 7-2)

will be displayed

Step 2:

Use the Tab key to select the Find option at the bottom of the screen and

press Enter. The Find a Route Group window will be displayed (Figure

7-4).

Figure 7-4 Find A Route Group Window

Any one or any combination of three parameters can be used to find a route group.

A route group can be found by Route Name, and/or Route Number, and/or First

Trunk number in the group.

Step 3:

Note:

If finding a route group by name, at the Name field, enter the name of the

route group to be found and press Enter.

The * character may be used as a wildcard at the end of the string (Example:

“CCI*” will find the first group with a name that contains “CCI” as the first

three characters of the group name).

If no other search values will be entered (i.e. Route Number and/or First

Trunk number), use the Tab key to select the Ok option and press Enter.

Now continue to Step 6.

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups (Cont.)

Finding a Route

Group (Cont.)

Step 4:

If finding a route group by route number, at the Route field, enter the

number of the route group to be found and press Enter.

If no other search values will be entered (i.e. First Trunk number), use the

Tab key to select the Ok option and press Enter. Now continue to Step 6.

Step 5:

If finding a route group by first trunk number, at the First Trunk field,

enter the number of the first trunk number in the group to be found and

press Enter. Use the Tab key to select the Ok option and press Enter.

Now continue to Step 6.

Step 6:

When all search values have been entered for any one or any combination

of the three parameters, and the Ok option has been selected, a search

will now begin for the specified group.

If a match is found, the Find a Route Group window is popped down.The

Route Groups screen now shows the found route group highlighted on

the screen.

If more than one match is found, each time the Find option is selected

the next match will be highlighted.

If a match is not found, the Find a Route Group window remains visible

and an error message is displayed near the bottom of the screen.

Step 7:

Step 8:

To begin a new search, use the Tab key to select the Clear option and

press Enter. repeat Steps 3-6 as needed.

If finished with the Find a Route Group function, use the Tab key to

select the Exit option at the bottom of the window and press Enter to

return to the Route Groups screen (Figure 7-2).

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ROUTE GROUPS

Route Groups (Cont.)

Modifying a Route

Group

This procedure will modify an existing route group. Follow the steps to modify a

route group:

Step 1:

From the Console Stats Main Menu (Figure 7-1), select the Route

Groups option and press Enter. The Route Groups screen (Figure 7-2)

will be displayed

Step 2:

At the Route Groups screen, use the UP and DOWN arrow keys to

highlight to select the route group to modify.

More than one route group can be selected. Highlight each desired route

group to modify and press Enter. Continue this to select any additional

route groups to modify.

Step 3:

With the route group(s) selected, use the Tab key to select the Modify

option at the bottom of the screen and press Enter. The Modify a Route

Group window (Figure 7-5) will be displayed.

Figure 7-5 Modify A Route Group Window

Step 4:

Step 5:

If needed, modify the Name for the route group and press Enter.

If needed, modify the Route Number of the route group and press

Enter.

Step 6:

Step 7:

If needed, modify the First Trunk assigned to this route group and press

Enter.

If needed, modify the Last Trunk assigned to this route group and press

Enter.

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups (Cont.)

Modifying a Route

Group (Cont.)

Step 8:

When modifications to the route group are complete, use the Tab key to

select the Ok option at the bottom of the window and press Enter to save

the changes. The Route Groups screen will again be displayed.

If more than one route group was marked to modify (Step 2), a new Mod-

ify a Route Group window will now be displayed showing the next route

group selected to modify. Repeat Steps 4-8.

Note:

At anytime BEFORE saving the changes (Step 8), the original settings for the se-

lected route group can be restored. Using the Tab key, select the Clear option at

the bottom of the screen and press Enter. The prior settings for the route group

will be displayed on the screen.

Step 9:

When the last Route Group has been modified, the Modify a Route

Group window pops down and the display returns to the Route Groups

screen (Figure 7-2).

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ROUTE GROUPS

Route Groups (Cont.)

Deleting a Route

Group

This procedure will delete an existing route group. Follow the steps to delete a

route group:

Step 1:

From the Console Stats Main Menu (Figure 7-1), select the Route

Groups option and press Enter. The Route Groups screen (Figure 7-2)

will be displayed.

Step 2:

At the Route Groups screen, use the UP and DOWN arrow keys to

highlight to select the route group to delete and press Enter.

More than one route group can be selected. Highlight each desired route

group to delete and press Enter. Continue this to select any additional

route groups to delete.

Step 3:

With the route groups(s) selected, use the Tab key to select the Delete

option at the bottom of the screen and press Enter. The Delete a Route

Group window (Figure 7-6) will be displayed showing the selected route

group to delete.

Figure 7-6 Delete a Route Group Window

Continue to Step 4 on the next page...

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups (Cont.)

Deleting a Route

Group (Cont.)

Step 4:

To delete the displayed route group, use the Tab key to select the Ok

option at the bottom of the screen and press Enter. The displayed route

group will be deleted.

Note:

To not delete (keep) the displayed route group, use the Tab key to select the Next

option at the bottom of the screen and press Enter. The next route group marked

for deletion will be displayed.

If more than one route group was marked to delete (Step 2), a new Delete

a Route Group window will now be displayed for the next route group

selected to delete. Repeat as necessary for all selected route groups to de-

lete.

As an option, if multiple route groups have been selected for

deletion-- use the Tab key to select the Ok To All option at the bottom of

the window and press Enter. A window will pop-up to confirm or cancel

the delete. If confirmed, all route groups selected (Step 2) will be deleted.

If canceled, no route groups will be deleted.

CAUTION

Be sure the selected route groups are really to be deleted.

Double-check the selections, their is no recovery from this

route groups delete.

Step 5:

If finished with the Route Groups function, use the Tab key to select the

Exit option at the bottom of the screen and press Enter. The Console

Stats Main Menu (Figure 7-1) will now be displayed.

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ROUTE GROUPS

Route Groups (Cont.)

Printing a Route

Group

This procedure will print an existing route group. Follow the steps to print a route

group:

Step 1:

From the Console Stats Main Menu (Figure 7-1), select the Route

Groups option and press Enter. The Route Groups screen (Figure 7-2)

will be displayed.

Step 2:

At the Route Groups screen, use the UP and DOWN arrow keys to

highlight to select the route group to print and press Enter.

More than one route group can be selected. Highlight each desired route

group to print and press Enter. Continue this to select any additional

route groups to print.

Step 3:

With the route groups(s) selected, use the Tab key to select the Print

option at the bottom of the screen and press Enter. The Print a Route

Group window (Figure 7-7) will be displayed showing the selected route

group to print.

Figure 7-7 Print Route Groups Window

Step 4:

Step 5:

At the Records to Print field, use the UP and Down arrow keys to select

Current Record, Marked Records, or All Records and press Enter.

The Destination field specifies how the report will be printed. Use the

UP and Down arrow keys to select Printer or UNIX File and press

Enter.

Step 6:

If the Destination field is set to UNIX File, the File Name field will be

displayed. Enter the file name of the UNIX file that will be created by the

print of the selected report format and press Enter.

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ROUTE GROUPS

Attendant Console Statistics Operations Manual

Route Groups (Cont.)

Printing a Route

Group (Cont.)

Step 7:

To output the route group (output to printer or to UNIX file) use the Tab

key to select Ok at the bottom of the screen and press Enter. The selected

route group will now be sent to the printer device or to the UNIX file if

designated in Step 5.

Note:

This route group can be cleared at anytime by selecting the Clear option at the

bottom of the screen. Using the Tab key, select the Clear option and press Enter.

All fields will be cleared on the Route Group window.

Step 8:

If finished with the Route Groups function, use the Tab key to select the

Exit option at the bottom of the screen and press Enter. The Console

Stats Main Menu (Figure 7-1) will now be displayed.

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Attendant Console Statistics Operations Manual

STATION GROUPS

Chapter 8 STATION GROUPS

The Station Groups option from the Console Stats Main Menu provides options

to define new station groups, find a group, modify and delete groups. Station group

information can also be printed. All display screens, windows, menus and

procedures are described in the following sections of this chapter.

Using Station Groups

Procedure

Overview

The overall sequence for station groups is the following:

•

Define a new station group.

Existing station groups can be modified, deleted, and printed.

The specific step-by-step procedures for all these functions are described in the

next sections of this chapter.

A Note on Selecting Commands

In the following procedures, a step may call for pressing the Tab key to select

a command. It may be necessary to press the Tab key multiple times in order

to select the specific command. When reading a step, understand to press the

Tab key (as needed) to select the specified command.

Commands can also be selected by pressing their associated ’Hot Key’,

displayed in BOLD.

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups Menu

Step 1:

From the Console Stats Main Menu (Figure 8-1), use the Up and DOWN

arrow keys to highlight to select the Station Groups option and press

Enter.

Figure 8-1 Main Menu - Station Groups Selection

Step 2:

The Station Groups screen will be displayed (Figure 8-2). The screen

shows all existing station groups. Station Group screen options are

described in detail in the following sections of this chapter.

Figure 8-2 Station Groups Screen

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STATION GROUPS

Station Groups

Adding a Station

Group

This procedure will create a new station group. Follow the steps to add a station

group:

Step 1:

From the Console Stats Main Menu (Figure 8-1), select the Station

Groups option and press Enter. The Station Groups screen (Figure 8-2)

will be displayed

Step 2:

From the Station Groups screen (Figure 8-2), use the Tab key to select

the Add option and press Enter. The Add a Station Group window will

be displayed (Figure 8-3).

Figure 8-3 Add a Station Group Window

Step 3:

Step 4:

At the Name field, enter a name for the new station group and press

Enter.

At the First Station field, enter a three-digit number for the first station

that will be assigned to this station group and press Enter.

Step 5:

Note:

At the Last Station field, enter a three-digit number for the last station

that will be assigned to this station group and press Enter.

The field data can be cleared at anytime by selecting the Clear option at the bot-

tom of the window. Using the Tab key, select the Clear option and press Enter. All

fields will be cleared on the Add a station Group window.

Step 6:

When all fields have been completed, use the Tab key to select Ok at the

bottom of the window and press Enter to save this new station group

information.

If additional station groups will be added at this time, use the Tab key to

select the Clear option and press Enter. Repeat Steps 3-6 as needed.

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups (Cont.)

Adding a Station

Group (Cont.)

Step 7:

If finished with the Add a Station Group function, use the Tab key to

select the Exit option at the bottom of the window and press Enter to

return to the Station Groups screen (Figure 8-2).

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STATION GROUPS

Station Groups (Cont.)

Finding a Station

Group

This procedure will find an existing station group by name, and/or first station

number. Follow the steps to find a group:

Step 1:

From the Console Stats Main Menu (Figure 8-1), select the Station

Groups option and press Enter. The station Groups screen (Figure 8-2)

will be displayed

Step 2:

Use the Tab key to select the Find option at the bottom of the screen and

press Enter. The Find a Station Group window will be displayed (Figure

8-4).

Figure 8-4 Find A Station Group Window

Either group name and/or first station number can be used to find a station group.

Step 3:

Note:

If finding a station group by name, at the Name field, enter the name of

the station group to be found and press Enter.

The * character may be used as a wildcard at the end of the string (Example:

“CCI*” will find the first group with a name that contains “CCI” as the first

three characters of the group name).

If no other search values will be entered (i.e. First Station Number), use

the Tab key to select the Ok option and press Enter. Now continue to

Step 5.

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups (Cont.)

Finding a Station

Group (Cont.)

Step 4:

If finding a station group by first station number, at the First Station

field, enter the number of the first station of the group to be found and

press Enter. Use the Tab key to select the Ok option and press Enter.

Now continue to Step 5.

Step 5:

When all search values have been entered for any one or both of the

parameters, and the Ok option has been selected, a search will now begin

for the specified group.

If a match is found, the Find a Station Group window is popped

down.The Station Groups screen now shows the found station group

highlighted on the screen.

If more than one match is found, each time the Find option is selected

the next match will be highlighted.

If a match is not found, the Find a Station Group window remains visible

and an error message is displayed near the bottom of the screen.

Step 6:

Step 7:

To begin a new search, use the Tab key to select the Clear option and

press Enter. Repeat Steps 3-5 as needed.

If finished with the Find a Station Group function, use the Tab key to

select the Exit option at the bottom of the window and press Enter to

return to the Station Groups screen (Figure 8-2).

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STATION GROUPS

Station Groups (Cont.)

Modifying a

Station Group

This procedure will modify an existing station group. Follow the steps to modify a

station group:

Step 1:

From the Console Stats Main Menu (Figure 8-1), select the Station

Groups option and press Enter. The Station Groups screen (Figure 8-2)

will be displayed

Step 2:

At the Station Groups screen, use the UP and DOWN arrow keys to

highlight to select the station group to modify.

More than one station group can be selected. Highlight each desired sta-

tion group to modify and press Enter. Continue this to select any addi-

tional station groups to modify.

Step 3:

With the station group(s) selected, use the Tab key to select the Modify

option at the bottom of the screen and press Enter. The Modify a Station

Group window (Figure 8-5) will be displayed.

Figure 8-5 Modify A Station Group Window

Step 4:

Step 5:

If needed, modify the Name for the station group and press Enter.

If needed, modify the First Station number of the station assigned to this

group and press Enter.

Step 6:

If needed, modify the Last Station number of the station assigned to this

group and press Enter.

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups (Cont.)

Modifying a

Station Group

(Cont.)

Step 7:

When modifications to the station group are complete, use the Tab key

to select the Ok option at the bottom of the window and press Enter to

save the changes. The station Groups screen will again be displayed.

If more than one station group was marked to modify (Step 2), a new

Modify a Station Group window will now be displayed showing the next

station group selected to modify. Repeat Steps 4-7.

Note:

At anytime BEFORE saving the changes (Step 7), the original settings for the se-

lected station group can be restored. Using the Tab key, select the Clear option at

the bottom of the screen and press Enter. The prior settings for the station group

will be displayed on the screen.

Step 8:

When the last Station Group has been modified, the Modify a Station

Group window pops down and the display returns to the Station Groups

screen (Figure 8-2).

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STATION GROUPS

Station Groups (Cont.)

Deleting a Station

Group

This procedure will delete an existing station group. Follow the steps to delete a

station group:

Step 1:

From the Console Stats Main Menu (Figure 8-1), select the Station

Groups option and press Enter. The Station Groups screen (Figure 8-2)

will be displayed.

Step 2:

At the Station Groups screen, use the UP and DOWN arrow keys to

highlight to select the station group to delete and press Enter.

More than one station group can be selected. Highlight each desired sta-

tion group to delete and press Enter. Continue this to select any addition-

al station groups to delete.

Step 3:

With the station groups(s) selected, use the Tab key to select the Delete

option at the bottom of the screen and press Enter. The Delete a Station

Group window (Figure 8-6) will be displayed showing the selected

station group to delete.

Figure 8-6 Delete a Station Group Window

Continue to Step 4 on the next page...

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups (Cont.)

Deleting a Station

Group (Cont.)

Step 4:

To delete the displayed station group, use the Tab key to select the Ok

option at the bottom of the screen and press Enter. The displayed station

group will be deleted.

Note:

To not delete (keep) the displayed station group, use the Tab key to select the Next

option at the bottom of the screen and press Enter. The next station group marked

for deletion will be displayed.

If more than one station group was marked to delete (Step 2), a new De-

lete a station Group window will now be displayed for the next station

group selected to delete. Repeat as necessary for all selected station

groups to delete.

As an option, if multiple station groups have been selected for

deletion-- use the Tab key to select the Ok To All option at the bottom of

the window and press Enter. A window will pop-up to confirm or cancel

the delete. If confirmed, all station groups selected (Step 2) will be delet-

ed. If canceled, no station groups will be deleted.

CAUTION

Be sure the selected station groups are really to be deleted.

Double-check the selections, their is no recovery from this

station groups delete.

Step 5:

When the last Station Group has been deleted, the Delete a Station Group

window pops down and the display returns to the Station Groups screen

(Figure 8-2).

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STATION GROUPS

Station Groups (Cont.)

Printing a Station

Group

This procedure will print an existing station group. Follow the steps to print a

station group:

Step 1:

From the Console Stats Main Menu (Figure 8-1), select the Station

Groups option and press Enter. The Station Groups screen (Figure 8-2)

will be displayed.

Step 2:

At the Station Groups screen, use the UP and DOWN arrow keys to

highlight to select the station group to print and press Enter.

More than one station group can be selected. Highlight each desired sta-

tion group to print and press Enter. Continue this to select any additional

station groups to print.

Step 3:

With the station groups(s) selected, use the Tab key to select the Print

option at the bottom of the screen and press Enter. The Print a Station

Group window (Figure 8-7) will be displayed showing the selected

station group to print.

Figure 8-7 Print Station Groups Window

Step 4:

Step 5:

At the Records to Print field, use the UP and Down arrow keys to select

Current Record, Marked Records, or All Records and press Enter.

The Destination field specifies how the report will be printed. Use the

UP and Down arrow keys to select Printer or UNIX File and press

Enter.

Step 6:

If the Destination field is set to UNIX File, the File Name field will be

displayed. Enter the file name of the UNIX file that will be created by the

print of the selected report format and press Enter.

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STATION GROUPS

Attendant Console Statistics Operations Manual

Station Groups (Cont.)

Printing a Station

Group (Cont.)

Step 7:

To output the station group (output to printer or to UNIX file) use the Tab

key to select Ok at the bottom of the screen and press Enter. The selected

station group will now be sent to the printer device or to the UNIX file if

designated in Step 5.

Note:

This station group can be cleared at anytime by selecting the Clear option at the

bottom of the screen. Using the Tab key, select the Clear option and press Enter.

All fields will be cleared on the station Group window.

Step 8:

If finished with the Station Groups function, use the Tab key to select the

Exit option at the bottom of the screen and press Enter. The Console

Stats Main Menu (Figure 8-1) will now be displayed.

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Attendant Console Statistics Operations Manual

ADMINISTRATION MENU

Chapter 9 ADMINISTRATION MENU

The Console Stats Administration Menu is used to manage the database and

access the log files in which entries are made from menus and report generation

activities.

Using the Administrative Menu

Logging In

The Console Stats Administration Menu is accessed from the system login prompt.

At the prompt, enter ’statsadm’ and press Enter. The Administrative Main Menu

(Figure 9-1) will be displayed.

Figure 9-1 Administration Main Menu Screen

Main Menu

Options

The Console Stats Administration Main Menu provides these options:

•

Database Administration – This option makes it possible to perform

maintenance tasks with this database.

Log File Display

UNIX

– Use this option to access these files for display

and printing of log entries.

– Positions the cursor at the UNIX prompt. Once

this option is selected, refer to a UNIX

reference guide.

•

Logout

– Logout and exit the Administration menu

function.

The specific step-by-step procedures for all these functions are described in the

following sections of this chapter.

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ADMINISTRATION MENU

Attendant Console Statistics Operations Manual

Database Administration

The Database Administration option on the Console Statistics Administration

Menu is used to manage the Informix database used by Console Stats. This

database maintains the call processing and attendant login data, statistics, report

formats, and indexed time schedules for Console Stats.

Note:

The Console Stats database and it components were created when the Console

Stats application was first installed. Should it become necessary to change the

Console Stats database, or some of its components, these menu options are used

to implement the desired changes.

Procedure

Overview

The overall sequence for establishing a new database:

•

If a current database exists, Remove the current database.

Set the database space for the new database.

Assign a Name to the new database.

Install the new database.

Use the Build Database Indices option to name the new database indices that

are used during search and retrieval functions.

Utility options are also provided to managed the database and view various

components of the database. These options include: Erase Database Indices,

Display Table Count, Update System Catalog, and Informix dbaccess Utility are

described in the following sections of this chapter.

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ADMINISTRATION MENU

Database Administration (Cont.)

Database

Administration

From the Administration Main Menu (Figure 9-1), press the ’D’ key and press

Enter to select the Database Administration option. The Database Administration

menu screen (Figure 9-2) will be displayed.

Figure 9-2 Database Administration Menu Screen

Menu Options

The Database Administration menu provides these options:

•

Set Database Space

Name Database

– Change the name of the database space.

– Change the name of the database.

– Create a new database.

Install Database

Remove Database

– Delete the current database.

Build Database Indexes – Structure the database indexes by which data is

stored and retrieved according to instructions

embedded in Console Stats software.

•

Erase Database Indexes – Erase the indexes by which data is stored and

retrieved.

Display Table Count

– Display the name of each database table and the

number of records each contains.

Update System Catalog – Updates Informix system information about the

Console Stats database.

Informix dbaccess Utility – This launches the Informix dbaccess utility. Refer

to the appropriate Informix user’s guide.

The specific step-by-step procedures for all these functions are described in the

following sections of this chapter.

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ADMINISTRATION MENU

Attendant Console Statistics Operations Manual

Database Administration (Cont.)

Set Database

Space

The Set Database Space option on the Database Administration menu is used to

reserve the necessary storage for the new database. This must be done prior to

Installing a new database.

Note:

The current database space is shown in parenthesis by the Set Database Space

menu option. If a current database is set, the current database must be removed

(using the Remove Database option) BEFORE setting a new database space. See

the Remove Database section later in this chapter.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’S’ key

and press Enter. The following prompt will be displayed:

Specify name of desired database space:

Step 2:

At this prompt, enter the name of the database space to be used and press

Enter. The screen will show a message confirming the new database

space name. This new database space name will now be shown in

parenthesis following the Set Database Space option on the menu.

Name Database

The Name Database option on the Database Administration menu is used to

establish or change the name of the database.

Note:

The current database is shown in parenthesis by the Name Database menu op-

tion.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’N’ key

and press Enter. The following prompt will be displayed:

Specify name of desired database:

Step 2:

Note:

At this prompt, enter the name of the database to be used and press Enter.

The screen will show a message confirming the new database name. This

new database name will now be shown in parenthesis following the Name

Database option on the menu.

If a value other that "statsdb" is used for the Database Name, the Database Name

field in the stacfg APM database must also be changed. Then process and install

statcfg.

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Database Administration (Cont.)

Install Database

The Install Database option on the Database Administration menu is used to

create new database tables according to instructions embedded in Console Stats

software.

Note:

This option is typically only performed during installation or (rarely) when the

database is removed. Once the new database fields are created through this op-

tion, use the Build Database Indexes option to name the database indexes that

are used during search and retrieval functions.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’I’ key

and press Enter. The Install Database screen (Figure 9-3) will be

displayed showing the status of the installation.

Figure 9-3 Install Database Screen

Step 2:

The display will show the status of the installation. When the installation

is complete, press Enter.

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Database Administration (Cont.)

Remove Database

The Remove Database option on the Database Administration menu is used to

remove all data now stored in the Console Stats database.

WARNING

To protect the database, do not use this option without first

backing up the database on tape using instructions

provided in the Informix documentation.

WARNING

Use of this option causes the loss of all call processing

and attendant login data that has been collected, including

report formats, and indexed time schedules

Step 1:

From the Database Administration menu (Figure 9-2), press the ’R’ key

and press Enter. The Remove Database screen (Figure 9-4) will be

displayed showing a warning and confirmation prompt. .

Figure 9-4 Remove Database Screen

Step 2:

Note:

Ensure that the specified database is to be removed (deleted). At the

prompt, enter Y to remove the database (or N to not remove the database)

and press Enter. A message will show the status of the database removal.

When the removal is complete, press Enter.

After removing the database and returning to the Database Administration menu,

the previous database space name and database name values will still be shown

on the display. These do not indicate the status of the database. They may be

changed per any new database being installed.

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Database Administration (Cont.)

Build Database

Indexes

The Build Database Indices option on the Console Stats Database Administration

menu is used to create indices that make access to the data in the database faster.

This function marks the specified database fields that are to be used for indices.

Note:

The Build Database Indices option must be implemented whenever a new data-

base is installed.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’B’ key

and press Enter. The Build Database Indices screen (Figure 9-5) will be

displayed.

Figure 9-5 Build Database Indices Screen

Step 2:

The display will show the status of building indices. When the build is

complete, press Enter.

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Database Administration (Cont.)

Erase Database

Indexes

Typically, it will only be necessary to use Erase Database Indexes option on the

Database Administration menu when the database has become corrupted. When

the indices are erased, the Build Database Indices option is required to re-make

the indices.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’E’ key

and press Enter. The Erase Database Indices screen (Figure 9-6) will be

displayed.

Figure 9-6 Erase Database Indices Screen

Step 2:

Note:

The display will show the status of the erase database indices process.

When the erase is complete, press Enter.

It is necessary to re-build the database indices before using the database. Use the

Build Database Indices function described in this chapter.

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Database Administration (Cont.)

Display Table

Count

The Display Table Count option on the Database Administration menu is used to

list the internal database tables and to display a count of the records each contains.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’D’ key

and press Enter. The Display Table Count screen (Figure 9-7) will be

displayed.

Figure 9-7 Display Table Count Screen

Step 2:

The display will show the various tables used for the Console Stats

database and the number of records for each table. When finished

viewing the tables, press Enter.

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Database Administration (Cont.)

Update System

Catalog

The Update System Catalog option on the Database Administration menu is used

to update the table row counts stored in the Informix SYSTABLES catalog.

Step 1:

From the Database Administration menu (Figure 9-2), press the ’U’ key

and press Enter. The Update System Catalog screen (Figure 9-8) will be

displayed.

Figure 9-8 Update System Catalog Screen

Step 2:

When the update is complete, press Enter.

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ADMINISTRATION MENU

Database Administration (Cont.)

Informix dbaccess

Utility

The Informix dbaccess Utility option on the Database Administration menu is used

to activate the Informix dbaccess utility. For more information about this utility,

see the Informix System Administrator’s Guide.

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Attendant Console Statistics Operations Manual

Log File Display

The Log File Display option on the Console Statistics Administration Menu is

used to access the log files for display and printing of log entries. Console Stats

enters process and error messages to a menu log file and to a report generation log

file.

Log File Display

From the Administration Main Menu (Figure 9-1), press the ’F’ key and press

Enter to select the Log File Display option. The Log File Display menu screen

(Figure 9-9) will be displayed.

Figure 9-9 Log File Display Screen

Menu Options

The Log File Display menu provides these options:

•

Menu Log Files

–

Access the files that contain process and error

messages occurring during performance of

menu functions.

•

Report Generator Log Files– Access the files that contain process and error

messages occurring during automatic report

generation.

•

Statistic Logger Log Files – Access the files that contain process and error

messages occurring during statistic logging.

Patroller Log Files

–

Access the files that contain process and error

messages occurring during patroller logging.

The specific step-by-step procedures for all these functions are described in the

following sections of this chapter.

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Log File Display (Cont.)

Menu Log Files

The Menu Log Files option is used to access the files that contain process and error

messages that occur during performance of menu functions.

Step 1:

From the Log File Display screen (Figure 9-9), press the ’M’ key and

press Enter. The Menu Log Files screen (Figure 9-10) will be displayed.

Figure 9-10 Menu Log Files Screen

Step 2:

The display shows the available menu log files listed on the left of the

screen. At the prompt, enter the filename of the menu log file to view, and

press Enter. The specified menu log file data will be displayed (Figure

9-11).

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Log File Display (Cont.)

Menu Log Files

(Cont.)

Figure 9-11 Menu Log File Data Screen

The Menu Log File Data screen shows the data log entries for the specified menu

log file.

Screen Options

Various options are available at this screen:

•

–

Use the Search option to find specific text in the file. Press

the ’S’ key and press Enter. At the prompt enter the text

value to search and press Enter. The found text will be

shown on the screen in highlight. All occurrences of the

found text will be shown.

•

Top/Bottom

Command

–

Use the

Top

option to move to the beginning of the file and

the Bottom option to move to the end of the file. Press the

’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow

keys can also be used to scroll the file line-by-line.)

Use the Command option to enter commands directly in the

UNIX environment. Press the ’C’ key and press Enter to

access UNIX. Enter the appropriate UNIX command at the

prompt and press Enter.

Type ’ ’ and press

Enter

to select the

command. At

the prompt, type ’F’ to print the whole file or ’S’ to print just

the screen and press Enter. (Press Esc to return the cursor to

the command line, cancelling the print request.)

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Log File Display (Cont.)

Menu Log Files

(Cont.)

Screen Options (Cont.)

•

Autoscroll

–

The reflects real-time activity in the file when it is in

AutoScroll mode. Press the ’A’ key and press Enter to

toggle the AutoScroll option on and off. In AutoScroll

mode (shown by the notation A–S in the bottom right corner

of the screen) new messages are scrolled onto the screen as

they occur and are added to the file.

•

Quit

–

The Quit option exits the Menu Log File Data screen and

the Menu Log File menu is displayed. Press the ’Q’ key and

Enter to exit this screen.

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Log File Display (Cont.)

Report Generator

Log Files

The Report Generator Log Files option is used to access the files that contain

process and error message occurring during automatic generation of reports.

Step 1:

From the Log File Display screen (Figure 9-9), press the ’R’ key and

press Enter. The Report Generator Log Files screen (Figure 9-12) will

be displayed.

Figure 9-12 Report Generator Log Files Screen

Step 2:

The display shows the available report generator log files listed on the left

of the screen. At the prompt, enter the filename of the report generator

log file to view, and press Enter. The specified report generator log file

data will be displayed (Figure 9-13).

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Log File Display (Cont.)

Report Generator

Log Files (Cont.)

Figure 9-13 Report Generator Log Files Data Screen

The Report Generator Log File Data screen shows the data log entries for the

specified report generator log file.

Screen Options

Various options are available at this screen:

•

–

Use the Search option to find specific text in the file. Press

the ’S’ key and press Enter. At the prompt enter the text

value to search and press Enter. The found text will be

shown on the screen in highlight. All occurrences of the

found text will be shown.

•

Top/Bottom

Command

–

Use the

Top

option to move to the beginning of the file and

the Bottom option to move to the end of the file. Press the

’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow

keys can also be used to scroll the file line-by-line.)

Use the Command option to enter commands directly in the

UNIX environment. Press the ’C’ key and press Enter to

access UNIX. Enter the appropriate UNIX command at the

prompt and press Enter.

Type ’ ’ and press

Enter

to select the

command. At

the prompt, type ’F’ to print the whole file or ’S’ to print just

the screen and press Enter. (Press Esc to return the cursor to

the command line, cancelling the print request.)

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Log File Display (Cont.)

Report Generator

Log Files (Cont.)

Screen Options (Cont.)

•

Autoscroll

–

The reflects real-time activity in the file when it is in

AutoScroll mode. Press the ’A’ key and press Enter to

toggle the AutoScroll option on and off. In AutoScroll

mode (shown by the notation A–S in the bottom right corner

of the screen) new messages are scrolled onto the screen as

they occur and are added to the file.

•

Quit

–

The Quit option exits the Menu Log File Data screen and

the Menu Log File menu is displayed. Press the ’Q’ key and

Enter to exit this screen.

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Log File Display (Cont.)

Statistic Logger

Log Files

The Statistic Logger Log Files option is used to access the files that contain process

and error messages occurring during statistic logging.

Step 1: From the Log File Display screen (Figure 9-9), press the ’S’ key and

press Enter. The Statistic Logger Log Files screen (Figure 9-14) will be

displayed.

Figure 9-14 Statistic Logger Log Files Screen

Step 2: The display shows the available statistic logger log files listed on the left

of the screen. At the prompt, enter the filename of the statistic logger log

file to view, and press Enter. The specified statistic logger log file data

will be displayed (Figure 9-15).

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Log File Display (Cont.)

Statistic Logger

Log Files (Cont.)

Figure 9-15 Statistic Logger Log Files Data Screen

The Statistic Logger Log File Data screen shows the data log entries for the

specified statistic logger log file.

Screen Options

Various options are available at this screen:

•

–

Use the Search option to find specific text in the file. Press

the ’S’ key and press Enter. At the prompt enter the text

value to search and press Enter. The found text will be

shown on the screen in highlight. All occurrences of the

found text will be shown.

•

Top/Bottom

Command

–

Use the

Top

option to move to the beginning of the file and

the Bottom option to move to the end of the file. Press the

’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow

keys can also be used to scroll the file line-by-line.)

Use the Command option to enter commands directly in the

UNIX environment. Press the ’C’ key and press Enter to

access UNIX. Enter the appropriate UNIX command at the

prompt and press Enter.

Type ’ ’ and press

Enter

to select the

command. At

the prompt, type ’F’ to print the whole file or ’S’ to print just

the screen and press Enter. (Press Esc to return the cursor to

the command line, cancelling the print request.)

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Log File Display (Cont.)

Statistic Logger

Log Files (Cont.)

Screen Options (Cont.)

•

Autoscroll

–

The reflects real-time activity in the file when it is in

AutoScroll mode. Press the ’A’ key and press Enter to

toggle the AutoScroll option on and off. In AutoScroll

mode (shown by the notation A–S in the bottom right corner

of the screen) new messages are scrolled onto the screen as

they occur and are added to the file.

•

Quit

–

The Quit option exits the Menu Log File Data screen and

the Menu Log File menu is displayed. Press the ’Q’ key and

Enter to exit this screen.

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Log File Display (Cont.)

Patroller Log Files

The Patroller Log Files option is used to access the files that contain process and

error messages occurring during patroller logging.

Step 1:

From the Log File Display screen (Figure 9-9), press the ’P’ key and

press Enter. The Patroller Log Files screen (Figure 9-16) will be

displayed.

Figure 9-16 Patroller Log Files Screen

Step 2:

The display shows the available patroller log files listed on the left of the

screen. At the prompt, enter the filename of the patroller log file to view,

and press Enter. The specified patroller log file data will be displayed

(Figure 9-17).

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Log File Display (Cont.)

Patroller Log Files

(Cont.)

Figure 9-17 Patroller Log Files Data Screen

The Patroller Log File Data screen shows the data log entries for the specified

patroller log file.

Screen Options

Various options are available at this screen:

•

–

Use the Search option to find specific text in the file. Press

the ’S’ key and press Enter. At the prompt enter the text

value to search and press Enter. The found text will be

shown on the screen in highlight. All occurrences of the

found text will be shown.

•

Top/Bottom

Command

–

Use the

Top

option to move to the beginning of the file and

the Bottom option to move to the end of the file. Press the

’T’ or ’B’ keys and press Enter. (The UP and DOWN arrow

keys can also be used to scroll the file line-by-line.)

Use the Command option to enter commands directly in the

UNIX environment. Press the ’C’ key and press Enter to

access UNIX. Enter the appropriate UNIX command at the

prompt and press Enter.

Type ’ ’ and press

Enter

to select the

command. At

the prompt, type ’F’ to print the whole file or ’S’ to print just

the screen and press Enter. (Press Esc to return the cursor to

the command line, cancelling the print request.)

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Log File Display (Cont.)

Patroller Log Files

(Cont.)

Screen Options (Cont.)

•

Autoscroll

–

The reflects real-time activity in the file when it is in

AutoScroll mode. Press the ’A’ key and press Enter to

toggle the AutoScroll option on and off. In AutoScroll

mode (shown by the notation A–S in the bottom right corner

of the screen) new messages are scrolled onto the screen as

they occur and are added to the file.

•

Quit

–

The Quit option exits the Menu Log File Data screen and

the Menu Log File menu is displayed. Press the ’Q’ key and

Enter to exit this screen.

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UNIX

The UNIX option on the Console Statistics Administration Menu is used to access

the UNIX operating system directly.

Enter UNIX System

Step 1:

Step 2:

From the Administration Main Menu (Figure 9-1), press the ’U’ key and

press Enter to select the UNIX option. The current UNIX system prompt

will be displayed.

At the UNIX prompt, enter the desired UNIX command.

Exit UNIX System

When ready to exit the UNIX operating system, enter ’statsadm’ and press Enter

to return to the Console Stats Administration Menu.

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Logout

The Logout menu option will exit the Console Stats Administration Menu.

From the Administration Main Menu (Figure 9-1), press the ’L’ key and press

Enter to select the Logout option. The Console Stats Administration Menu will

exit.

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EXAMPLE REPORTS

Appendix

EXAMPLE REPORTS

This appendix shows some selected example reports that can be generated.

Generated reports will vary from the examples shown depending on the specific

reports statistics and time intervals selected.

Attendant Login Report

Attendant Current Times Report

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Attendant Console Statistics Operations Manual

Example Reports (Cont.)

Attendant Current Calls Report

Attendant Daily Calls Report

Attendant Daily Times Report

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EXAMPLE REPORTS

Example Reports (Cont.)

Queue Current Inbound Calls Report

Queue Daily Inbound Calls Report

Queue Daily Inbound Wait Report

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Example Reports (Cont.)

Queue Daily Outbound Report

Route Current Outbound Report

Route Daily Outbound Report

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EXAMPLE REPORTS

Example Reports (Cont.)

Station Daily Outbound Report

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